76 to 100 of 244 Service Delivery Jobs in London

effective operation, optimisation and enhancement of platforms supporting Headquarters and Resident Offices. Working closely with stakeholders across Corporate Services, Information Technology, Procurement and external service providers, the Principal leads the delivery of Smart Workplace initiatives, manages the performance of workplace technology solutions and provides specialist advice to support … technical guidance and development support to the Associate, Smart Workplace. Background The Sustainability & Smart Workplace function is responsible for the strategic development and operational delivery of Smart Workplace services across the EBRD's global real estate portfolio. Working across Corporate Services, Information Technology, Security, Health & Safety, Procurement, Engineering ...

supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryYour Career We are seeking an experienced Senior Service Desk/Field Engineer to join our IT Service Desk team. You will serve as a technical expert and a key contributor … delivery, optimization, and automation of end-user support and workplace technology services. You'll take full ownership of complex issues, implement scalable support solutions, and partner with global IT teams to strengthen system reliability and user experience.This role blends hands-on technical execution with strategic problem-solving and process ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks … best practices across the business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace ...

Children, Young People (CYP), their families (parents) and/or carers as well as partner agencies. We are a Mental Health and Emotional Wellbeing Service based on the principles of IThrive and committed to increasing access to psychological therapies. Bromley Y delivers early help and prevention to those … timely manner To be forward thinking and be a part of idea generation and innovations To develop knowledge and ethos of the new service within your team and establish a centre of excellence To promote, manage and develop best practice working routines throughout the team Lead by example ...

Join us as a technical service leader who thrives on solving complex challenges. You'll work at the intersection of field service and strategic consulting—delivering expert solutions, mentoring teams, and ensuring our customers' systems perform at their best.What will you do? Oversee installation, commissioning, and integration … collaboration Deliver technical consulting to sales teams and customers to identify needs and drive business growth Create detailed technical documentation and reports that support service excellence and continuous improvementWhat are the key skills for success? Predictive Maintenance — expert level; anticipating system failures and optimizing service schedules to maximize ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients.Why join KPMG as Lead Software Engineer You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

Belfast, Edinburgh, Manchester We help organisations solve complex challenges by designing and delivering better services, experiences and outcomes. We're looking for a Consultant - Service Transformation to join our growing team and help clients rethink how they serve customers, colleagues and citizens. This is an exciting opportunity to work … alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements from discovery through to implementation. Your responsibilities will include: Conducting ...

Salesforce Developer (Service Cloud) -£54,000-66,000 – SE London – 2 days a week onsite My client is a leading Housing Association who provide some of the most affordable homes in London and the South East and offer a wide range of support to the community. Due to exciting … growth we are looking to recruit for a Salesforce Developer (Service Cloud) who will be responsible for developing, integrating, testing, and maintaining existing and new features in the company Salesforce and Contact Centre platform. The Salesforce Developer (Service Cloud) will work closely with business representatives, IT colleagues ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

navigate complexity, and embed transformation that lasts. You will work across AI, digital services and modern ways of working, in partnership with clients and delivery teams. Our Change Management consultants are "T-shaped" by design: with deep expertise in Change Management, and with breadth across Organisational Design and AI. … people side of AI implementation, driving adoption and embedding responsible AI practices DevOps transformation: enabling the cultural, structural and capability changes needed for continuous delivery and modern engineering practices Digital service delivery: supporting citizen-facing digital service rollouts through process redesign, training and stakeholder engagement Organisational ...

design and deliver meaningful, cross-functional transformation. Your work will include: Designing and implementing Target Operating Models (TOMs) Improving business processes, operating models and service delivery Supporting organisational transformation across structure, processes and governance Enhancing member- and customer-facing service models Leading or supporting … delivery of change across technology, finance and operational functions Managing transformation plans, risks, issues, dependencies and governance Using Agile, Waterfall or hybrid delivery methodologies Partnering with senior stakeholders to influence strategy and drive transformation outcomes About You We're looking for a confident, proactive transformation professional ...

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services. This is an exciting opportunity for a senior technology operations leader who is passionate … about service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity. Key Responsibilities Lead and develop a team ...

streamline deployment, configuration, and monitoring processes, and implement configuration managementsystems for environment consistency. Establish and enhance CI/CD pipelines to automate software delivery, testing, and deployment, managing code integration for rapid and reliable releases. Implement security best practices including access control, vulnerability scanning, and threat detection, and ensure … model the behaviours and standards expected of an experienced civilservice member. Lead the decision-making throughout the product life cycle and phases of product delivery, from stakeholder engagement to analysis, development ofplatform designs, and implementation. Act as a DevOps champion, taking responsibility for specific deliverables, promoting DevOps and Agile ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD/Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards. … maintain operational documentation, runbook guidance, knowledge articles and support procedures Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change windows Support service restoration ...

technology, enterprise SaaS, digital transformation or automation projects in complex, matrixed organisations Experience managing projects involving Oracle HCM, Oracle Recruiting, recruitment technology, HR service delivery platforms or similar enterprise HR systems Familiarity with change management, communications, training, business readiness and adoption approaches for technology-enabled transformation Experience managing … projects using Waterfall, Agile and hybrid delivery methodologies, with confidence adapting delivery approach to project maturity and organisational context Experience using project management and collaboration tools such as Microsoft Project, Azure DevOps, Planner, Jira, Kanban boards, Teams, SharePoint or equivalent platforms Strong vendor management experience, including working with ...

specialist Digital Engineering, Data & Analytics and AI teams to translate complex client challenges into practical, scalable and increasingly AI-enabled finance solutions. Beyond programme delivery, you will contribute to the growth of the Finance Transformation practice through senior client relationship development, opportunity shaping, proposal development, solution design, mentoring … organisations, aligning operating model, process, technology, data, controls and AI capabilities with business objectives. Design future-state Finance Target Operating Models covering service delivery, organisation structure, governance, controls and technology enablement. Identify and quantify transformation opportunities across Finance, developing transformation roadmaps and business cases with clear value-realisation ...

architecture strategies. Leading architecture governance and ensuring technical integrity across the estate. Acting as a trusted advisor to senior customer stakeholders. Working closely with delivery, engineering and service leadership teams. Supporting architectural decision-making within commercial and contractual frameworks. Mentoring and guiding architects and technical teams across … Authority experience. Exceptional stakeholder management and customer engagement skills. Proven technical leadership and team leadership experience. Strong commercial awareness and an understanding of managed service delivery models. The ability to translate technical strategy into practical business outcomes. ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents ...

business operations and the associated applications estate.The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. … endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills:IT Operations & Service ...