76 to 100 of 231 Service Delivery Jobs in London

others that are relative to the account and sector's priorities (ie. IFM Hub) CMMS strategy and accountability including administration and delivery Direct other technology and analytics resources on the Account including training requirements such as the CMMS support, data input etc. CMMS accountability Working in partnership with … Technical SMEs to develop and deliver SMART FM proposals and delivery Implementation of new technology tools and processes, supporting PMO with migration projects including client specified tools Leverage innovation to unlock new efficiencies, cost savings, and service differentiation, strengthening CBRE's position as a leading technology partner Client ...

required for an interim role supporting a major housing improvement programme. You will assess current processes, gather requirements, and drive improvements to enhance service delivery, operational efficiency, and outcomes. Client Details A large organization within the public sector, based in London, focused on delivering impactful services … innovation through technology and data-driven decision-making. Description Gather and document business requirements across housing services. Work closely with Programme Managers to support delivery of improvement initiatives. Analyse existing processes and identify efficiencies and service enhancements. Facilitate workshops and stakeholder engagement sessions. Create process maps, business cases ...

Service Desk Analyst/IT Helpdesk Engineer - AD/GP, O365, MS Azure, InTune/Endpoint Manager, Citrix Remote Access, ITIL, Legal Applications (iManage, InTapp, Bighand etc). 12 Month FTC, London/Remote Hybrid + Shift Patterns; c.£47- £50k +Bonus +Benefits Global Law Firm seeks IT Service Desk Analyst/IT Helpdesk Engineer to support users in the UK, EU and Asia. You will join the service desk team and provide support to a user base of around 1500 lawyers and business support staff using a range of technologies on a variable shift rotation basis ...

Title: IT Service Desk Technician Job Ref: ISDT-494 Closing Date: 10/07/2026 Summary The IT Service Desk Technician is responsible for providing first‐line and second‐line support to end users across corporate and technology environments, ensuring reliable, secure and efficient … operation of IT services. This role is the primary point of contact for users, delivering a high‐quality support experience while maintaining service availability and protecting the integrity of IT systems. Working as part of the Service Desk function, the role supports the wider IT Engineering and Infrastructure ...

This is a key role in an IT Infrastructure Team that manages our on-premise private cloud and server estate and public cloud platforms. Delivery of 2nd/3rd line operational support for IT services Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe Delivery of 2nd/3rd line operational support for IT services Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions Supporting Business Application and Change ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

Role: Connectivity Service Desk Team Leader Location: London (Full-Time, Permanent) Salary: Competitive + Bonus + Benefits Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme, Gym Discounts, Travel Loan and more. Our client, a leading provider … connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers ...

Contract Salt Recruitment is working with a South West London Local Authority to recruit an experienced Interim IT Infrastructure & Operations Manager to lead the delivery and support of critical IT infrastructure and operational services. This is a hands on leadership role requiring an experienced manager who can oversee technical … teams, maintain service stability and drive continuous improvement across infrastructure, cloud and end user services. Key Responsibilities Lead and manage a multidisciplinary IT Operations team covering infrastructure, networks, end user computing and telephony services. Ensure the availability, performance and security of critical IT services. Manage and support cloud platforms ...

programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities … Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties ...

objectives. Coordinate resources to ensure projects and customer deliverables are completed on time. Work closely with Sales, Technical and Customer Success teams to improve service delivery. Identify opportunities for automation and continuous improvement. Assist with budgeting, forecasting and resource planning. Ensure compliance with company policies, quality standards and best … business management systems. Experience working within an IT, technology or managed services environment would be advantageous. Desirable Experience implementing process improvements. Knowledge of service delivery or managed service operations. Understanding of ISO standards or quality management systems. Prince2, Lean or other operational improvement qualifications would be beneficial. ...

will join HMRC's flagship Customs Transformation Programme , supporting the testing of the UK's central customs platform within a high-performing IBM delivery team. As a Quality Engineer, you will work closely with Business Analysts and stakeholders to understand requirements, design and execute test scenarios, and contribute … Work with a bespoke BDD (Behaviour-Driven Development) automation framework Identify, log, and track defects through to resolution Collaborate with developers, analysts, and wider delivery teams Communicate effectively with both technical and non-technical stakeholders Contribute to continuous improvement of testing processes and tools Support delivery within ...

workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge … user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge ...

cloud operations through close collaboration with strategic partners and internal stakeholders. You will act as the primary point of contact for AWS operations, overseeing service performance, driving operational excellence, and ensuring alignment with business priorities. You will play a key role in managing service delivery, improving cloud … operations Owning major incidents and driving resolution through internal teams and partners Ensuring adherence to SLAs, KPIs, governance standards, and operational metrics Driving continuous service improvement initiatives with partners and internal teams Leading service reviews and maintaining robust operational reporting Governing change, release, and incident management processes ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

role blends functional team leadership with technical architecture responsibilities, sitting at the heart of our DevOps delivery. You'll lead a skilled, multi-supplier delivery team, providing technical direction, prioritisation and support to ensure outcomes are delivered effectively and in line with customer methodologies. … bridge between internal teams, customers and third-party partners, helping to balance risk, improve service quality and maintain system stability in a highly secure environment. This is a role for someone who enjoys influencing decisions, driving continuous improvement and working closely with stakeholders to improve user experience across complex ...

clients on an initial 6-month contract. The successful candidate will play a key role in designing, developing and enhancing IT Service Management (ITSM) capabilities on the ServiceNow platform. Working as part of an Agile delivery team, you will collaborate with architects, business analysts and platform administrators … deliver scalable, high-quality solutions that improve IT service delivery and user experience. Key Responsibilities Design, develop and configure ServiceNow ITSM solutions aligned with business and IT requirements. Develop and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge and Service Catalogue. Configure workflows using Flow ...

engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform maintenance, and ensuring the ongoing security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line … support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure and maintain Microsoft Intune. Monitor Microsoft Defender and respond to security alerts. Perform system maintenance, patching, backups ...

technologies as MFA brokers. Test and document POC applications against a set test criterion. Build and test security logging with the security department. Document Service delivery requirements and support documentation. Work with Quality teams to align test strategy and test acceptance. This SOW will not exceed … branding; Customize Entra ID sign-in and sign-out page text; Configure and map Entra ID MFA registration policy; Design Entra ID self-service signup, browser authentication, and first login flows; Configure Entra ID custom attributes; Customize Entra ID email templates; Configure Entra ID Terms of Use; Configure identity ...

Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance … issues promptly. Coordinate with project managers, technical leads, operations managers, and client representatives. Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations. Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement ...

Indra Group UK & Ireland is seeking a Head of Service Management in Greater London. This strategic role involves overseeing service management for Transport for London’s ticketing systems. The candidate will need extensive experience in service management, strong leadership capabilities, and communication skills to navigate complex stakeholder ...

About the Role An exciting opportunity has arisen for an experienced Intellectual Property Rights (IPR) Manager to support the delivery of a large-scale technology and infrastructure programme. The successful candidate will be responsible for leading all Intellectual Property Rights (IPR) activities across the programme, ensuring contractual compliance, robust … effective management of all intellectual property, documentation and associated assets throughout the project lifecycle. Working closely with Project Management, Change Management, Quality, Engineering and Service Delivery teams, you will ensure that all IPR obligations are met, documentation is maintained to the highest standard, and all contractual deliverables ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Legal Technology Advisor (LTA) is an ambitious, analytical delivery specialist, passionate about digital transformation-including the practical use of Artificial Intelligence-who operates at the intersection of law and technology across One Europe. Embedded … line insights from across One Europe to Product Management and Legal Technology Advisory leadership, helping to shape the firm's innovation pipeline. Key responsibilities Delivery and Collaboration Act as the first point of contact for matter teams within the assigned GBU seeking technology‐enabled solutions; assess requirements, define scope ...

provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved … design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents ...

This role is accountable for ensuring data is accurate, complete, well-governed, and operationalized across global markets to support high-quality, scalable, and timely service delivery.The Head of Global Data Operations will oversee end-to-end data workflows, quality controls, operating models, and process improvement initiatives across a complex … global environment. This leader will partner closely with Research, Policy, Technology, Product, Client Service, and Business stakeholders to strengthen data integrity, improve operational efficiency, and support continued business growth.**Key Responsibilities*** Lead global data operations supporting proxy research, voting execution, and client deliverables.* Establish and oversee data quality controls ...