76 to 100 of 165 Service Delivery Jobs in London

imperfect environments, brings structure to ambiguity, and builds high-performing teams and scalable systems. We are a scaling payroll technology business operating across technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership … c.35 people) and oversee a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high service standards to unlock its full potential. Your mandate: fix, build, scale. Within 12 months: stabilise operations, embed accountability, and significantly improve delivery consistency ...

Ciena Corporation is seeking a Partner Manager for the EU & UK region to oversee service partner relationships and ensure delivery performance. The ideal candidate will have 5-8 years of experience in partner management, demonstrate strong commercial acumen, and possess relationship-building skills. Responsibilities include managing service ...

site with the client at least 3 days a week Escalation of opportunities and challenges to ensure we are providing best in class service and support at all times Liaising with the new business manager to ensure we are spotting and creating opportunities Utilising personal and industry contacts (using … opportunities Rigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunities Interface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required ...

office Oakleaf Partnership are working with a leading international financial institution is seeking an experienced IT Asset Management Specialist to join its Technology Service Delivery team in London. This is a senior, hands-on role for an experienced IT Asset Management and Configuration Management specialist who can independently … Americas. Technology, operational resilience and regulatory compliance are central to their strategy, and they are continuing to invest in strengthening their IT governance and service management capabilities. As an IT Asset Management Practitioner, you will play a key role in maturing IT Asset Management, Software Asset Management and Configuration ...

global network of experts, and act as a trusted advisor guiding clients through strategic change - from early visioning and Phase 0 assessments to MVP delivery and enterprise rollout. Key Responsibilities: Strategy, Consulting & Value Creation Generate consulting-led opportunities and contribute to industry thought leadership Co-create next-generation business … executive workshops Build business cases, value realization models, and transformation roadmaps Communicate complex technology concepts in business-led, C-suite language Enterprise Architecture & Transformation Delivery Design and synthesize end-to-end processes across: Planning, Sales, Procurement Manufacturing, Warehousing & Logistics Plant Maintenance and Customer Service Define enterprise transformation roadmaps ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What Were Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. This role requires a minimum continuous UK residency of 10/10 years for DV vetting. Shape the Future of Digital Services … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader. This is an exciting opportunity to lead a dynamic team in a fast-paced help desk environment. This is a fully office based role (5 days a week). … Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations ...

client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader. This is an exciting opportunity to lead a dynamic team in a fast-paced help desk environment. This is a fully office based role (5 days a week). … Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations ...

reporting frameworks. Integrate risk, dependencies and change into programme‐level schedules. Conduct scenario modelling and schedule assurance reviews. Provide executive‐level reporting and delivery confidence to senior stakeholders. Strong defence project planning background within complex, regulated environments. Proven experience leading Integrated Master Schedules at programme level. Comfortable challenging assumptions … Responsibilities include: Transforming the Digital Operating Environment. Developing and rolling out digital and technology standards. Supporting the £325m digital connectivity programme. Managing performance and service delivery with DDT operational teams. Location: Various (not specified) Clinical Safety Officer – Digital Screening Programme (LA International) Clinically registered professional with ...

JavaScript and Python - ticket routing, billing triggers, licence lifecycle, CRM sequences, alert-to-action logic. Build and maintain Azure middleware (Logic Apps, API Management, Service Bus) as IaC via Terraform through a CI/CD pipeline. Iterate the acquisition onboarding playbook. What we're looking for * 5+ years hands … Azure Integration Services * M&A, high-growth or multi-entity MSP environments * MSP sector background - PSA/RMM/CRM workflows, billing and service delivery * AI-assisted development (Copilot, Cursor or similar) * Agile delivery, DevOps and CI/CD pipeline experience Why this role A rare chance ...

JavaScript and Python - ticket routing, billing triggers, licence lifecycle, CRM sequences, alert-to-action logic. Build and maintain Azure middleware (Logic Apps, API Management, Service Bus) as IaC via Terraform through a CI/CD pipeline. Iterate the acquisition onboarding playbook. What we're looking for * 5+ years hands … Azure Integration Services* M&A, high-growth or multi-entity MSP environments* MSP sector background - PSA/RMM/CRM workflows, billing and service delivery* AI-assisted development (Copilot, Cursor or similar)* Agile delivery, DevOps and CI/CD pipeline experience Why this role A rare chance ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. • Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery method. • Experience in planning and estimating Workday Finance programmes. • An appreciation of the influence ...

edge that has driven its success. Key Responsibilities Own and manage the operational function across the payments business. Ensure customer onboarding, implementation and ongoing service delivery are managed effectively. Monitor operational performance and intervene quickly when issues arise. Create, improve and embed operational processes across the business. Ensure … existing processes are followed consistently. Work closely with integration, customer service, product, compliance, commercial and partner teams. Oversee operational delivery for complex merchants and payment routes. Support customers and internal teams where payment flows, routing or settlement issues arise. Help build a more mature, scalable and well-ordered ...

cloud-based solutions Lead the Microsoft-first technology roadmap, embedding Microsoft 365, Entra ID, Intune and wider Microsoft services Modernise infrastructure, systems and service delivery Provide strategic guidance to SLT Oversee IT operations and transformation projects, ensuring robust delivery across classrooms, business systems and school-wide digital ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

with a Reporting & Systems Manager, you'll act as a key link between systems, data outputs and business users. Key responsibilities include: Supporting the delivery of system enhancements aligned to brand and commercial strategy Day-to-day management of system requirements, configuration and access Analysing user feedback and translating … this into practical system improvements Coordinating with technology teams and third-party providers to track upgrades and service delivery Producing accurate reporting and maintaining service level feedback Supporting business cases and managing low-impact business change activity About you: Experience in a systems, data, reporting or business ...

with a Reporting & Systems Manager, you'll act as a key link between systems, data outputs and business users. Key responsibilities include: Supporting the delivery of system enhancements aligned to brand and commercial strategy Day-to-day management of system requirements, configuration and access Analysing user feedback and translating … this into practical system improvements Coordinating with technology teams and third-party providers to track upgrades and service delivery Producing accurate reporting and maintaining service level feedback Supporting business cases and managing low-impact business change activity About you: Experience in a systems, data, reporting or business ...

major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You’ll ensure that … contact Troubleshoot and resolve connectivity issues (Wi-Fi, wired, endpoint, VPN, DHCP/DNS) Coordinate incident response with technical teams Maintain awareness of service performance Communicate clearly with both technical and non-technical stakeholders Balance customer expectations with operational constraints Lead service debriefs Review performance and incidents Contribute ...

Responsibilities Own the ongoing design, deployment, and maintenance of the Workday HCM and Finance system Partner with business and functional leaders to continuously improve service delivery and system capability Lead governance processes, strategic roadmapping, and cross-functional resource planning Drive Workday feature releases, upgrades, and system maintenance activities … security, and compliance best practice Experience leading teams and managing external vendors or implementation partners Ability to balance strategic initiatives with hands-on operational delivery A continuous improvement mindset with strong analytical and problem-solving capability You'll be proactive and collaborative with a strong understanding of enterprise systems ...

profit, national infrastructure organisation transforming how parking services are delivered across the UK. NPP provides a single, open platform that connects multiple parking service providers to thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers … consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating as an independent organisation, NPP is governed through collaboration between Local Authorities, service providers, and the British Parking Association. As we scale rapidly ...

user centred capabilities • A track record as a product professional within a consulting environment • Experience delivering user-centered digital services • Experience with government digital service delivery (Ideal) • Lead and support a team of product specialists • Use evidence and insight to drive decisions and keep users at the centre … Bridge the gap between stakeholders and the delivery team • Work confidently across Agile delivery methods (Scrum, Kanban) What’s in it for you? · £55,000 to £80,000 · Up to 25 days holidays per annum alongside UK public holidays · Health and Wellbeing Assurance · Pension Scheme contributions · Flexible Benefit ...

with People Operations, Payroll, HR Business Partners, Talent Acquisition and IT to resolve issues, improve processes, and deliver a consistent employee and manager self-service experience. Role scope & reporting : This position reports into the Global Head of People Operations and supports colleagues across multiple regions. The role will … minimize risk Proactively identify opportunities for automation, system and process improvements and support implementation through testing and change communication Manage user and employee self‐service accounts, security roles, duties and privileges to ensure access aligns to role-based controls and internal policies Maintain HR system configurations, workflows, and organizational ...

discovery through to implementation Driving automation initiatives using PowerShell, Azure Automation, Logic Apps, Power Apps, and similar tools Managing IT suppliers, hardware provisioning, and service delivery performance Ensuring strong security, backup, disaster recovery, and compliance practices are maintained What they're looking for: Strong experience in IT Operations ...