176 to 200 of 607 Service Delivery Jobs in London

CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients’ missions. You will … them understand their IT landscape and make confident, informed decisions. You will use our IT Health Scorecard, QBR and Roadmap & Strategy frameworks to turn service insight into clear, practical recommendations that customers can act on. You will own a focused portfolio rather than being spread too thin, giving ...

services, cloud solutions, infrastructure and professional services. Manage contract renewals, commercial agreements and client account plans. Monitor account profitability, gross margins, pricing and service delivery costs. Develop commercial proposals, negotiate agreements and manage opportunities through to completion. Work closely with technical delivery, operations and sales teams … Identify opportunities to improve client success processes and overall operational efficiency. Essential Skills & Experience Minimum 5 years' experience in Client Success, Account Management or Service Delivery within B2B technology or managed services. Strong understanding of Managed IT Services, IT infrastructure, cloud technologies or outsourced IT support. Proven experience ...

services, cloud solutions, infrastructure and professional services. Manage contract renewals, commercial agreements and client account plans. Monitor account profitability, gross margins, pricing and service delivery costs. Develop commercial proposals, negotiate agreements and manage opportunities through to completion. Work closely with technical delivery, operations and sales teams … Identify opportunities to improve client success processes and overall operational efficiency. Essential Skills & Experience Minimum 5 years' experience in Client Success, Account Management or Service Delivery within B2B technology or managed services. Strong understanding of Managed IT Services, IT infrastructure, cloud technologies or outsourced IT support. Proven experience ...

lifecycle from target-account research and outbound prospecting through discovery, solution positioning, proposal, negotiation and handover. They will work closely with SDRs, Marketing, Solutions, Service Delivery and Customer Success to create sufficient pipeline coverage, forecast accurately and deliver against annual new business targets. Role Objectives Deliver annual … authority and commercial fit. Lead compelling presentations, workshops and proposal meetings tailored to prospect requirements, competitive context and buying-stage maturity. Partner with Solutions, Service Delivery and Customer Success teams to shape achievable solutions, manage implementation expectations and ensure a smooth handover after close. Collaborate with Marketing ...

seeking a Senior Technology Services Manager to lead the technology services that support its mission of rescuing and redistributing surplus food. You will own service delivery standards, incident management, and performance reporting, deputising for the Head of Technology as needed. You will join a twelve-strong team spanning ...

Ashdown Group is seeking an IT Infrastructure Project Manager to drive delivery of IT and infrastructure projects from Kingston, Surrey, in a hybrid setup. The role emphasises governance, structured delivery and collaboration across technical teams, stakeholders and suppliers. You will ensure projects meet scope, budgets and service requirements, with visibility on health and risks. The role combines project delivery with service operations responsibilities, requiring delivery discipline in a #J-18808-Ljbffr ...

support their key business priorities. Our clients often operate in sensitive and high-profile environments where trust, dependability, and a consistently exceptional level of service are critical. Our team combines strong commercial awareness with technical expertise to develop lasting client partnerships and deliver measurable results. The Opportunity … Director, you will work with a high level of independence while developing strategic account plans and technology roadmaps in partnership with Solutions Architects and service delivery teams. This opportunity is well suited for an experienced account management professional who enjoys building executive-level relationships, influencing commercial strategy ...

real interest in how good systems and clean data quietly enable everything else an organisation does. You will have experience managing IT platforms, service delivery and data governance, and the confidence to spot what's broken, fix it, and put something better in its place. … fixed job spec: we'll shape it with you, helping to develop your mastery and impact as you go. IT support, access and service delivery Act as the first point of contact for technology requests, managing triage, resolution and escalation. Take day-to-day ownership of the external ...

translate Stripe’s global priorities into regional plans that reflect EMEA’s markets, users, and commercial opportunities. Your remit will include user outcomes, service quality, paid support growth, organizational health, and the effective allocation of TAM capacity. You’ll also serve as an executive partner for strategically important users … Technical Account Management organization, developing a strong management layer across multiple markets, user segments, and technical domains. Own regional outcomes across paid support growth, service delivery, strategic-user health, technical impact, and organizational performance. Determine the regional organization and coverage model, including leadership structure, market coverage, capacity allocation ...

# IT Service Manager at N Consulting LtdRole Title: IT Service ManagerWork mode: HybridNumber of days a week worked in the office: 40% onsite (for a standard 5‐day week, this is 2 days/week).Contract duration: one (1) year from the commencement dateLocation: London (teams … client may consider candidates based in Leeds, Edinburgh and Aberdeen who can report to these offices.SC ELIGIBLE candidates required---------------------------------------JOB DETAILSRole Title: IT Service ManagerThe Markets, Intelligence and Enforcement (MIE) Product Group Service Manager is responsible for ensuring the delivery of day to day IT operational services ...

units, ensuring a reliable and consistent client experience across endpoint, workplace, and user lifecycle services. The role operates within a defined support model where Service Desk owns front-line support, including intake, triage, and resolution within defined scope; End User Support Specialists own structured execution for escalated and onsite … platform design, or infrastructure change approval. Role Scope and Primary Accountability Deliver reliable execution of end-user incidents, requests, and support tasks within agreed service boundaries. Own support cases end-to-end, maintaining clear communication, user engagement, and accurate ITSM tracking. Execute joiner, mover, leaver (JML) activities ...

closely with prospective clients, you will gain a deep understanding of their infrastructure challenges and asset life cycle requirements, enabling you to deliver strategic service solutions that enhance operational efficiency, support sustainability objectives, and create long-term value. The ideal candidate will have a proven track record in technical … chain-of-custody) to deliver optimal solutions for prospective clients. Work in tandem with operations, compliance, and client solutions teams to jointly scope technical service delivery and formulate viable, efficient solutions for clients. Drive new business growth by actively identifying and rigorously qualifying opportunities generated through outbound prospecting ...

execution. As a player-manager, you will be responsible for defining and delivering our wholesale go-to-market strategy, identifying the right product and service offerings for the channel, profiling and onboarding key partners, and building the commercial foundations that will allow Charterhouse to scale significantly through indirect routes … identifying those with the strongest strategic alignment to Charterhouse's capabilities Build compelling sales propositions that leverage Charterhouse's direct-sales strengths and service delivery credentials in a channel context Develop and execute an outreach and engagement plan, including events, campaigns, and direct outreach, in collaboration with Marketing ...

Senior Salesforce Functional Consultant – Field Service (FSL) Location: London, hybrid, with regular on-site travel to client Employment type: Permanent or contract Salary: £70,000–£90,000 (permanent) or £500 per day (contract) Start date: October/November 2026 About the role Trigg Digital is a Salesforce Summit Partner … consultancy. We're looking for a Senior Functional Consultant with deep Salesforce Field Service expertise to lead client engagements from diagnosis through design to delivery. Your first engagement is an independent assessment of a mature Field Service implementation for a well-known UK manufacturer. You'll work ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … proactively improve the services you support. You will be responsible for providing technical support, and operational expertise, ensuring reliability, security and efficiency. A Senior Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service ...

looking for a service performance lead to join our team here at Starbucks. A place where you’re valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we’re all about you. As part of this role, you’ll be responsible for ensuring … reliable and effective delivery of technology services across EMEA. You will drive service performance across internal teams and external vendors, ensuring services meet the needs of baristas and customers. You will focus on service stability, incident management, and continuous improvement, while supporting the transition ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … their end users. You will provide predominantly 2nd line support to public sector users and the public. A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector. ...

data into actionable insights. Reporting to the VP of Client Solutions or a Director of Client Solutions, whilst working closely with Product Management, Product Delivery, and Service Delivery teams to ensure delivery excellence and maximize client value. This position offers an opportunity to develop technical expertise … Strong consulting background—working with clients to understand complex requirements and craft practical, effective solutions. Experience working effectively with cross‐functional teams, including offshore delivery resources. Excellent verbal and written communication skills, capable of delivering technical presentations, demos, and executive summaries. Analytical mindset with strong problem‐solving and critical ...

transformations for our most strategic Life Sciences customers. Operating within the Global Life Sciences Acceleration Hub, this executive-facing individual contributor leads cross-functional delivery teams across complex, multi-workstream programs where strategic alignment, precise execution, and executive relationship management are essential. In this role, you will serve … strategic advisor and delivery lead for flagship engagements across pharmaceuticals, biotechnology, and medical technology. You will manage end-to-end program delivery—governing P&L performance, leading executive steering committees, and leveraging AI and agentic workflows to accelerate customer value, commercial efficiency, and operational modernization. Key Responsibilities Strategic ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Lead Service Manager Manager role, which … Agile-delivery-first position operating under a LSM title. The role holder is responsible for delivering strategic outcomes utilising the DevSecOps capability within Infrastructure & Platforms. With a strong commercial and financial acumen, the Lead Service Manager also is responsible managing the full cycle of all new deliveries ...

design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities.This role will act as the bridge between business … stakeholders and technical delivery teams, ensuring business requirements are translated into scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.Key Responsibilities:Product Ownership & Roadmap Management:Own and manage the Dynamics 365 CRM product roadmap.Define and prioritize business capabilities, features ...

transformations for our most strategic Life Sciences customers. Operating within the Global Life Sciences Acceleration Hub, this executive-facing individual contributor leads cross-functional delivery teams across complex, multi-workstream programs where strategic alignment, precise execution, and executive relationship management are essential.In this role, you will serve … strategic advisor and delivery lead for flagship engagements across pharmaceuticals, biotechnology, and medical technology. You will manage end-to-end program delivery—governing P&L performance, leading executive steering committees, and leveraging AI and agentic workflows to accelerate customer value, commercial efficiency, and operational modernization. **Key Responsibilities**Strategic ...

Clifford Chance is seeking a ServiceNow HR Service Delivery lead to partner with HR, implement CCNow as the firm’s digital front door, and drive automation, self-service and knowledge management across HR functions. You will configure workflows, manage UAT, and ensure HR operates with a modern … service-centric delivery model while collaborating with Global HR and regional delivery hubs. The role emphasises continuous improvement, data insights with PowerBI, and a hybrid working model with office #J-18808-Ljbffr ...

engineering standards. Key Responsibilities Own and operate shared platform services, cloud platforms and platform tooling, ensuring they remain reliable and maintain uptime within agreed service levels. Oversee third-party platform suppliers and service providers, ensuring effective service delivery, adherence to agreed service levels and that … cause analysis, annual disaster recovery testing and operational resilience activities. Manage platform lifecycle activities, including technical debt reduction, end-of-support risks and continual service improvement. Manage and reduce vulnerabilities identified by automated and manual security testing. Define and maintain platform engineering standards and approved tooling, providing technical leadership ...

team, establishing operational standards and ensuring UK&I applications consistently deliver value to the organisation. CORE AREAS OF RESPONSIBILITY UK&I Application Leadership Operational Service Ownership Business Partnership & Technology Enablement UK&I Application Governance Continuous Improvement & Service Optimisation Supplier & Vendor Management People Leadership KEY RESPONSIBILITIES UK&I Application … across the application lifecycle, ensuring operational readiness, resilience and continual improvement are embedded into all services. Champion best practice in UK&I application management, service delivery and operational excellence. Operational Technology Service Ownership Own the operational performance, administration, configuration, support and continual improvement of UK&I applications ...