201 to 225 of 239 Service Delivery Jobs in London

monitoring customer satisfaction with IT services, ensuring industry best practice is applied, and reviewing business needs against the annual Trust plan to align IT service delivery. IT Operations & Administration – Overseeing all IT applications used across GOSH, managing the Trust’s datasets and ensuring data availability, driving continuous improvement … processes, and acting as an escalation point around the troubleshooting of hardware, software and cloud‐based services. Service Level Management – Ensuring IT support meets agreed service levels, reviewing third‐party performance against KPIs, managing supplier relationships, and overseeing the contract for the Electronic Patient Record (EPR) remote hosting. ...

analytics solutions, directly supporting clients in managing complex financial risks and enabling confident decision-making. Responsibilities: Provide robust support for our Risk as a Service (RaaS) and Deployed solutions, ensuring seamless daily operations and exceptional client experience. Collaborate with cross-functional teams to resolve any issues swiftly and efficiently … maintaining the highest standards of service delivery. Conduct comprehensive data analysis on the S&P Global Data estate and Financial Risk Analytics' Risk Factor Utility. Utilize analytical skills to manage data quality, ensuring accurate and reliable information for our end-to-end workflow. Investigate and troubleshoot system, data ...

About Us Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses … order to provide a bespoke service, allowing us to truly understand our clients’ needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with ...

About Us Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses … order to provide a bespoke service, allowing us to truly understand our clients’ needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with ...

point for complex infrastructure issues. Develop and maintain technical standards, procedures, and documentation. Work closely with internal teams and third-party suppliers to support service delivery. Essential Experience We are looking for candidates who have previously worked as: Senior Infrastructure Engineer Azure Infrastructure Engineer Microsoft Platform Engineer Senior Systems … deep Microsoft expertise with a proactive, ownership-driven mindset. The ideal candidate will be comfortable balancing operational support, infrastructure improvement, security compliance, and project delivery whilst remaining hands-on with the technology. If you are looking for a role where you can make a genuine impact on a complex ...

hardware, operating systems, applications, and associated management platforms. This includes solving critical business incidents, improving the end-user experience, and partnering closely with Traders, Service Desk personnel, and other infrastructure teams. A strong customer focus, an ownership mentality, an engineering mindset, and a sense of urgency are critical. Troubleshoot … endpoint configuration, compliance, patching, application deployment, device health, update rings, and policy management across physical and virtual endpoints. Help implement, manage, and improve self-service software experience through Company Portal and related tooling, including packaging Win32 applications, defining detection rules, uninstall logic, supersedence, assignments, and app lifecycle governance. Support ...

Line Support Customer Service Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Day-to-day of the role: Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system … capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within a service ...

honesty, reliability, openness, and humility. Your Role As an Engagement Manager at Treasure AI, you will play a critical role in orchestrating successful delivery of data platforms and AI-driven solutions for Fortune 1000/G2k customers. You will manage complex, cross-functional projects, serving as the customer … primary advocate and ensuring the highest levels of satisfaction. This role requires proactive partnership with both client and internal teams, deep expertise in project delivery, and a growing skill set in AI and agent technology. What Success Looks Like Customer projects are delivered on time, on budget, and with ...

with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets , and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Deliver agile services from across the Company portfolio in a fast-changing environment. Drive the industrialization of services delivery ...

Location - London Hybrid Clearance - UK clearance required We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive … ensuring client outcomes, maximizing financial results, and strengthening long-term account value. The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness. ...

rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway … that embraces diversity and personal development. What will you be doing? At Manager level you will: Represent KPMG while leading engagement teams in the delivery of large technology and tax transformation projects and excellent client-facing services Project manage the delivery of multiple, simultaneous tax technology projects Provide ...

make real impact – enabling its clients to deliver. www.glue.reply.com Role Overview: We are recruiting for a solution architect to lead the designing and delivery of modern, cloud first, digital services that will directly impact the experiences and lives of UK Residents. This role is ideal for a seasoned cloud … driven and play a key role in advocating for the adoption of AI & Automation where it can add real value. Working with government aligned delivery models, you will balance innovation with governance, assurance and operation resilience as key part of a multi-disciplinary teams who strive to turn intent ...

customers the knowledge and capabilities required to deliver the best outcomes for citizens. The Data Engineering team work with a number of key delivery programmes including but not limited to: Federated Data Platform and Common Data Platform projects Curation of national data sets for onward use (e.g. Hospital Episode … management Main duties of the job This is an exciting opportunity for an experienced data engineer to deliver complex solutions across programmes; leading technical delivery for projects, contributing to standards, and supporting senior leadership in shaping best practices. Design and build scalable data pipelines, products and reusable data products ...

practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end‐to‐end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises … able to diagnose resilience gaps, design pragmatic target‐state capabilities, and secure executive buy‐in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader—able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality‐driven ...

Business Support Leader To provide a comprehensive, professional, proactive, customer focused business support service to the organisation, enabling services to meet their statutory and legal obligations. Principle accountabilities Provide comprehensive business support service as required, duties may include; mailbox management, finance processing, inputting, storing and archiving of data … with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable. To work flexibly across the service, working on a range of activity to provide proactive support to service users. To manage a demanding and reactive workload in a responsive ...

improvements, and act as a senior point of escalation. You will support and enhance cloud platforms while ensuring high standards across networking, security, and service delivery.This role is ideal for someone with strong cloud and network experience who enjoys ownership, solving complex issues, and working in a fast-paced … firewall, and connectivity issues Manage and maintain firewall configurations (FortiGate preferred) and network security controls Monitor and improve cloud and network environments, driving continuous service improvement Automate deployments, reporting, and administrative tasks (including SharePoint where applicable) Work closely with internal teams and external suppliers to deliver robust solutions Maintain ...

improvements, and act as a senior point of escalation. You will support and enhance cloud platforms while ensuring high standards across networking, security, and service delivery.This role is ideal for someone with strong cloud and network experience who enjoys ownership, solving complex issues, and working in a fast-paced … firewall, and connectivity issues Manage and maintain firewall configurations (FortiGate preferred) and network security controls Monitor and improve cloud and network environments, driving continuous service improvement Automate deployments, reporting, and administrative tasks (including SharePoint where applicable) Work closely with internal teams and external suppliers to deliver robust solutions Maintain ...

Director of Application Operations to enhance their application support strategy. The successful candidate will be responsible for improving ITIL processes, re-engineering Jira Service Management workflows, and ensuring high-quality service delivery. Ideal candidates will have strong leadership skills, expertise in application operations, and a solid understanding ...

Chief Digital and Data Officer (CDDO) – London Fire Brigade London Fire Brigade (LFB) is London’s fire and rescue service where staff are driven by a strong sense of purpose: to serve and protect London. As one of the world’s most complex urban environments, London presents an extraordinary … dense mix of high-rise and subterranean structures, critical infrastructure, iconic national institutions, and a diverse, rapidly-evolving population demand a fire and rescue service of exceptional capability. As one of the busiest and largest firefighting and rescue organisations in the world, we operate across more than 100 locations ...

people and then trust them to be great. We're hiring a Solution Consultant with a Cloud Platform focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance … their Atlassian investment. What you'll do Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Identify and promote ...

legal technology with expert legal services to deliver cutting-edge e-disclosure solutions. The Role As Technology & E-Discovery Manager, you will lead the delivery of end-to-end e-discovery services across a diverse range of matters. You will act as the central point of expertise, working closely … with legal teams to implement tailored digital solutions and ensure best-in-class service delivery. You ll also play a pivotal role in building capability within the team, driving innovation, and enhancing the firm s use of technology-assisted review tools. Key Responsibilities Partner with Disputes teams to design ...

critical for driving platform improvements, managing vendor relationships, and ensuring the system meets both current and future business needs. Key Responsibilities: Lead the delivery of IFS updates, patches, and system enhancements, ensuring stability and performance. Manage the Continuous Improvement pipeline, prioritising and delivering changes that align with business objectives. … Asset Management modules. Proven success in managing system updates and supporting Continuous Improvement initiatives. Skilled in vendor selection and performance management, ensuring high-quality service delivery. Background in coordinating development, testing, and secure system integration. Strong communication and stakeholder engagement abilities, with experience working across business and IT teams. ...

matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery. Job responsibilities Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility Develop … analytical reasoning skills, fostering a culture of continuous learning and improvement Required qualifications, capabilities, and skills Demonstrated expertise e in solutions analysis, technical program delivery, or a related field Demonstrated expertise in data analysis and data application, including hands‐on experience with major data visualization platforms Advanced knowledge ...

Directory, Entra ID, MFA, passwordless authentication, and cloud-based SSO integrations.Identify emerging trends, technologies, risks, and opportunities that may influence Office IT strategy and service delivery.Act as a trusted technical interface to senior leadership and expert teams across Security, Network, Data Centre, HR, Identity and User Management.Provide consultancy … risk.Take end‐to‐end accountability for the lifecycle of selected products, adapting architecture to new business needs and optimisation requirements while ensuring consistent global service delivery.Who you areAn experienced architect with strong knowledge of infrastructure services, including networks, server platforms, Microsoft Active Directory, and cloud services.A confident communicator, able ...

Function and the Howden C&LC business. The position is responsible for aligning IT services and innovation with business needs, ensuring smooth delivery of technology solutions, and driving value through governance, integration, and transformation initiatives. Key Responsibilities Serve as the main point of contact between … changes within C&LC and manage integration of systems and processes for acquired entities. Support major transformation programmes by ensuring proper setup, adoption, and delivery against agreed business cases. Develop and maintain a technology roadmap for C&LC, influence demand, and secure investment cases backed by adoption and value ...