226 to 250 of 608 Service Delivery Jobs in London

Overview PJT Partners is seeking an experienced IT Service Manager to lead day‐to‐day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands‐on, technical lead role reports to the Global Support Head in New York and the Head … complex or high‐priority incidents across all international locations. Own day‐to‐day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices ...

currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation. Role context Works within the IT End User Experience team and reports to the IT End User Experience Team Manager – EMEA. The role acts as the principal on‐site point of coordination … service delivery and works closely with regional and global IT colleagues, business stakeholders, suppliers and other technology teams. This role offers the potential to broaden its remit beyond London and develop towards national working and responsibilities, including wider service coordination. Progression will depend on individual performance, capability ...

between JSM, HubSpot and other systems, ensuring alignment with the wider technology environment. Supporting solution validation, testing and UAT, preparing training materials and identifying delivery risks and dependencies. Collaborating with the Product Manager and technical teams to deliver business requirements, and performing any other duties as required. You will … demonstrate some of the following: Previously worked as a Business Analyst, Business Systems Analyst, or in a similar role Must have experience delivering Jira Service Management implementations. Business analysis experience within system implementation, transformation or delivery-focused programmes. Experience within governance, service management or operational transformation environments. ...

Observability Manager is responsible for enabling deep, end-to-end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices. Responsibilities: Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services. Deliver scalable observability solutions using metrics, logs, traces … events to improve service visibility and performance. Enable proactive monitoring, predictive alerting, and faster incident detection, diagnosis, and resolution. Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis. Use observability data to drive service improvement, automation, and shift-left opportunities. ...

Position Summary A leading managed service provider is seeking experienced 3rd Line IP Network Support Engineers to join its London-based operations team. This hybrid role offers the opportunity to support and maintain complex enterprise and service provider network infrastructures while serving as a senior escalation point … critical network incidents and service requests. Successful candidates will work across multi-vendor environments including Cisco, Juniper, Fortinet, and Meraki technologies. Detailed Job Description As a 3rd Line IP Network Support Engineer, you will provide advanced technical support and operational expertise across LAN, WAN, SD-WAN, managed firewall ...

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organisation. This includes improving service performance, enhancing user experience, and integrating IT and estates support to create seamless services … across our offices and technology platforms. As a Service Desk Manager , you will lead the delivery of first- and second-line IT support across Ofgem. You will manage a team supporting end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned ...

Version 1 is seeking an experienced ITSM Manager to supervise the ASPIRE Global Service Centre’s service delivery, governance, and continual improvement across incident, problem, change, and knowledge management. You will drive ITIL-aligned practices, mentor service desk teams, and collaborate with multi‐vendor IT estates … maintain high service performance. The role focuses on compliance, risk management, and proactive improvements, with a strong emphasis on ServiceNow operations and security #J-18808-Ljbffr ...

high-performing Senior Delivery Manager looking to make a meaningful impact on society by playing an influential role in driving innovation in Service Delivery for social benefit organizations? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around … Services, you will own the P&L and the book of business for a portfolio of client engagements worth $3–5M, deciding how the delivery organization is resourced, priced, and run to protect a healthy margin. You will lead a team of consultants, business analysts, and project managers delivering ...

operations for approximately 80 users. As the principal person responsible for day-to-day IT operations, they will take ownership of incidents and service requests across the support lifecycle rather than operating solely as an escalation resource. This is a broad, senior analyst role for someone who is technically … coordinate external technology suppliers where specialist expertise is needed. Alongside business-as-usual responsibilities, the role will support and deliver smaller technology projects and service improvements. By keeping FAIRR’s technology secure, reliable and easy to use, the role enables colleagues to focus on delivering FAIRR’s mission with ...

platform owners to ensure modernization that drives operational efficiency and enhanced governance capabilities. Working closely with executive leadership, business functions, technology teams, and external service providers, this leader establishes scalable global capabilities that improve data accuracy, reduce process complexity, support innovation, and enable data-driven growth across the Costa … operating model. Ensure operational processes deliver timely, complete, accurate, and trusted master data to business users and downstream systems. Establish operational KPIs, service level agreements, and performance management frameworks. Drive execution excellence through optimized workflows, process standardization, and continuous improvement initiatives. Ensure master data services effectively support product launches ...

industry best practice, you will help customers solve complex security challenges across cloud, data, identity, and AI domains. You will collaborate closely with sales, service delivery, engineering, and Microsoft teams to create secure outcomes that enable business growth while managing risk. This role offers the opportunity to work … requirements to best-in-class implementations, selecting the most appropriate solutions, and evaluating non-functional attributes such as security, usability, portability and stability. Customer Delivery, Architecture & Technical Specialisms Take part in customer engagements across the full project lifecycle, performing discovery, analysis, design, build, test and deployment of Microsoft security ...

Ofgem is seeking a Service Desk Manager to lead first- and second-line IT support across the organisation. You will manage a team delivering end-user, applications and devices support, ensuring high-quality service delivery aligned to business needs. This senior role requires strong ITIL-oriented service ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … forums, supporting program-level governance oversight and alignment to Penetration Testing strategy. This is not a hands-on penetration testing role; it is a service delivery, governance, and commercial role with a strong technical and strategy focus. Success in this role requires sufficient technical depth to help shape ...

Description This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic … forums, supporting program-level governance oversight and alignment to Penetration Testing strategy. This is not a hands-on penetration testing role; it is a service delivery, governance, and commercial role with a strong technical and strategy focus. Success in this role requires sufficient technical depth to help shape ...

requirements capture, tendering and design of network connectivity solutions across Europe, the Middle East, and Africa. This role partners with internal business stakeholders, service delivery teams and external telecom providers to ensure high-quality, timely, and cost-effective network solutions that meet business requirements and engineering standards. … adhere to established engineering standards and controls. Design and implement scalable, resilient infrastructure architectures that support business-critical applications and services. Collaborate with telecom service providers, vendors, and internal engineering teams across the bid and design lifecycle to ensure solutions are technically sound, commercially viable, and deliverable within defined ...

Netcompany is hiring a Senior Service Designer to deliver high-profile digital products and services for major UK clients, including public sector organisations. You will work across user, technical and business operations, shaping end-to-end service delivery and strategy. You will lead design workshops, create service ...

digital technology to simplify everyday living. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies. We're looking for an experienced Senior EUC Support Technician to deliver excellent … support. Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server ...

Relationship Development Build long-term, high‐trust relationships with key stakeholders Identify upsell and cross-sell opportunities within existing accounts Position Kocho’s broader service portfolio strategically Maintain executive‐level engagement beyond initial deal closure Nurture and develop opportunities within the sales pipeline Work closely with marketing, pre‐sales … with farmer discipline. Experience & Capability Proven success selling complex IT services and digital transformation projects Strong understanding of business transformation, operating model design, IT service delivery and IT service management Track record of winning new logos and expanding existing accounts Comfortable selling to both technical and business ...

communications. Conduct readiness assessments, identify adoption barriers and establish adoption plans and measures. Embed Change & Adoption into transformation, discovery and mobilisation. Coordinate engagement with Service Delivery Managers and operational stakeholders. Support service transition, including transition readiness, risks, dependencies and service landing. Provide governance, RAID management, executive … Provide leadership insight into organisational impacts, readiness and adoption. Link adoption activities and measures to benefits realisation. Maintain a visible backlog, manage commitments and delivery dates, and escalate slippage early. Identify and track dependencies, owners and associated risks. Proactively escalate risks, recommend mitigations and track actions through to resolution. ...

Cyber Insights & Analytics team to coordinate activities, share expertise and contribute to the ongoing development of Canopius' proactive cyber services offering. Cybersecurity advisory and service delivery Lead the delivery of assigned cybersecurity advisory engagements for policyholders, working independently where appropriate and collaborating with the wider team … production of threat intelligence data and analysis, to then communicate relevant risk insights and practical recommendations to clients and underwriters. Support the development and delivery of sector-specific threat intelligence reports, cyber risk briefings, webinars and thought leadership. Communicate the implications of emerging threats and significant cyber incidents, including ...

Role: Manage and deliver digital change projects across various functions, influencing new ways of working to achieve corporate or service objectives. Utilise change management techniques to build user confidence and commitment to new processes. Engage in consultation and communication tailored to different audiences to invigorate interest and effectively relay … complex issues. Design engagement opportunities with customers and the Voluntary and Community Sector to drive service improvement and ensure service delivery meets local needs. Implement new systems and technologies, managing stakeholders to ensure project targets, timescales, and budgets are met. Provide organisational expertise in service transformation ...

simplify and enhance the employee experiences when using ServiceNow (Case Management and Knowledge). The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management, Employee Service Centre and related integrations. What you will be doing Responsible for providing guidance and direction to project … solve problems with practical solutions. Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization. Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements. Experience working within a Shared Services or centralised operating environment for a global ...

threat hunting, incident response, and security investigations. Conduct forensic analysis, identify attack patterns, and provide recommendations to reduce risk and improve resilience. Security Platforms & Service Improvement Own the technical effectiveness and continual improvement of Microsoft Sentinel, Microsoft Defender, SIEM, SOAR, EDR, and XDR capabilities. Develop and maintain detection rules … activities including ISO27001, Cyber Essentials Plus, and customer assurance requirements. Produce technical reports, post-incident reviews, threat intelligence briefings, and stakeholder communications. Collaborate with Service Delivery, Support, Projects, and Product teams to identify and address security risks and service improvements. Skills & Experience Essential Significant experience ...

Group seeks a Service Design Specialist to drive Low Level Service Designs (LLSDs) and governance, translating contractual and customer requirements into scalable, supportable operational services. You will collaborate with project, operational, and customer stakeholders to ensure compliant service delivery and BT Security governance. Lead service ...

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile … applications, through to testing support, deployment and post-implementation support. Look for opportunities to simplify and improve business processes through workflow automation, self-service and a better user experience, feeding recommendations into the platform roadmap. Design, configure and help embed approved ServiceNow AI capabilities, including Now Assist ...