26 to 50 of 244 Service Delivery Jobs in London

opportunities that help our people grow. For more information, visit WPP.com.Why we're hiring:This role is responsible for leading the end-to-end delivery of WPP's Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will … execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ...

Networks Manager - EMEA (Network Service Owner) About the Role We're looking for an experienced Networks Manager - EMEA to to lead the strategy, performance and evolution of the network services underpinning our EMEA wide business. Reporting to the Infrastructure Director, this is a critical leadership role within the Infrastructure … Security and Services organisation, responsible for ensuring the delivery of secure, resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside ...

driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy. Key Responsibilities Lead Desktop Support and End User Computing operations across EMEA Manage and develop regional … support teams and team leads Own service delivery, operational performance, SLAs and KPIs Act as senior escalation point for major incidents and service issues Drive service improvement initiatives using operational data and user feedback Oversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrive ...

Resourcing And Workforce Manager on a 6 month contract. The Role: Build and maintain a C&S-wide workforce tracker covering sold work, committed delivery, at-risk delivery, near-term pipeline and strategic growth demand. Track named resources, role requirements, availability windows, start and end dates, utilisation status … skills, shoring options and allocation conflicts. Work with Delivery Managers, Service Delivery Managers and capability leads to confirm resource plans for sold work and live commitments. Work with Ops & Finance to identify underutilised capacity, overcommitment, unplanned resource cost and margin leakage linked to resourcing. Requirements: Ability ...

with ServiceNow and Chatbot experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid Responsibilities: Define project scope, delivery roadmaps and success criteria for AI-enabled services in partnership with Enterprise Technology functions. Establish delivery governance, reporting cadences and controls, ensuring alignment … with AI governance, ethical AI guidance and regulatory compliance requirements. Lead end-to-end delivery of AI-enabled services, coordinating cross-functional teams of data/knowledge analysts, engineers and product specialists. Manage delivery of AI solutions leveraging automation capabilities, machine learning, natural language processing, generative and agentic ...

Service Delivery Manager Grade: 5.2 Pay: £42,740.88 Annually plus Veolia benefits Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES Hours: Full time, 40 hours per week, Monday to Friday, 6:00am to 15:00pm. Working 1 in 4 weekends What … relevant training. Ensure staff use the appropriate PPE, tools, systems and equipment. Review and analyse operation data to ensure an industry leading customer service is maintained whilst maximising contract performance. People management including welfare, performance, attendance, disciplines, grievances and training. Ensure the budget is met and rationalised. Update ...

cared for, happy and inspired in building an extraordinary place to work. About the role Are you a strategic tech leader who treats service delivery like a precision machine? We are seeking a visionary Head of IT Service & End User Computing (EUC) to define, build, and govern … core service delivery and workplace technology ecosystem across global markets. You will establish a disciplined, well-oiled support model, acting as the high-velocity, single global "front door" for all internal IT operations. If you are passionate about leveraging advanced AI to eliminate technical debt, optimizing massive enterprise ...

Service Delivery Manager Grade: 5.2 Pay: £42,740.88 Annually plus Veolia benefits Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES Hours: Full time, 40 hours per week, Monday to Friday, 6:00am to 15:00pm click apply for full job details ...

deliver capacity‐based managed services, while driving strong commercial and operational outcomes.You will hold end‐to‐end accountability for strategic client relationships, managed service delivery governance, financial performance, and service excellence across high‐value portfolios exceeding $10M in annual revenue.The RoleAs an Engagement Leader, you will … manage end‐to‐end client engagements across application support, database services, and enterprise managed services operations.Drive delivery governance, ensuring consistent adherence to SLAs, KPIs, audit requirements, and contractual commitments (MSAs and SOWs).Lead capacity‐based managed service models, including demand forecasting, utilisation management, resource optimisation, and margin control.Act ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

team you'll be working with:The Cross Technology Service Delivery Field Support Engineer is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents … problems.Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement ...

Deputy Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Deputy Service Manager Location: Romford, please note that this location does … week Monday to Friday on a rota varying between 08:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required. You will also take part in our out of hours ...

salary while gaining hands-on experience in a professional workplace and studying towards a nationally recognised qualification. Role As a key member of the Service Delivery Operations team, the Service Systems Administrator will provide essential operational support by maintaining accurate and complete data within core Kaplan systems. … processes and carries out timely data entry, supporting our strategy to ensure Kaplan is easy to do busy with. As the Service Systems Administrator, you will: Act as the first point of contact for system queries and issues via Freshdesk Process data and support the production of reports ...

responsible for directing effective corrective maintenance, planning for Critical Environment and Risk Management, and driving industry-leading standards. The primary objectives focus on service delivery, quality, and performance that underpin both JLL WPM and JLL's vision for engineering excellence. This is a key position requiring excellent teamwork … system and DesOps, while driving IoT solutions, building efficiency initiatives, and supporting our commitment to sustainability and wellness standards including WELL and BREEAM certifications. Service Delivery & Client Management Represent the hard services team and ensure successful site support for all engineering requirements Serve as the main interface with ...

with their wider business objectives. As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement. Key Responsibilities Building and maintaining strong relationships with key client stakeholders. Conducting regular service reviews … account management meetings. Providing strategic guidance and recommendations to customers. Identifying opportunities to enhance customers' IT environments and services. Liaising with technical, service delivery and project teams to ensure successful outcomes. Producing account plans, service reports and technology roadmaps. Supporting contract renewals and identifying opportunities for account ...

Engineering Team Leader - Mobile Engineering Team Location Midlands Role Overview The Engineering Team Leader will oversee and coordinate the mobile engineering team, ensuring efficient delivery of engineering services across multiple client sites within the Midlands region. This role combines technical expertise with people management, requiring strong leadership skills … identifying training needs. Allocate work assignments effectively based on skills, location, and urgency. Foster a collaborative team culture focused on safety, quality, and customer service excellence. Develop Technical Supervisors for cover and support when appropriate through cross-training. Operational Delivery Ensure planned preventative maintenance (PPM) schedules are completed ...

Applications Support & Service Delivery Manager Contract : Permanent Hours : Full-time, 35 hours per week Salary : £41,543 starting salary p/a, plus excellent benefits package Location : London, Farringdon, minimum of 4 days on site with occasional out of hours work required click apply for full job details ...

senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities. Alongside this leadership role, in your day-to-day role as Asset Experience Manager , you will serve as both … supporting their professional development and capability building . Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery . Contribute speciali s ed expertise and complementary skills to strengthen the community's overall capability and service delivery . Support the Lead ...

HRSD Developer We are looking for an experienced ServiceNow Developer to join a major enterprise programme, supporting the development and enhancement of its HR Service Delivery (HRSD) platform. This is a hands-on development role focused on building scalable HR solutions across the employee lifecycle. Key Responsibilities Design … Producers and Lifecycle Events Develop Business Rules, Client/Server Scripts, Script Includes and UI Actions/Policies Build workflows using Flow Designer and Service Catalog Develop and maintain automated testing using ServiceNow ATF Troubleshoot defects and support production stability Work closely with architects, product owners and engineering teams ...

responsible for directing effective corrective maintenance, planning for Critical Environment and Risk Management, and driving industry-leading standards. The primary objectives focus on service delivery, quality, and performance that underpin both JLL WPM and JLL's vision for engineering excellence. This is a key position requiring excellent teamwork … system and DesOps, while driving IoT solutions, building efficiency initiatives, and supporting our commitment to sustainability and wellness standards including WELL and BREEAM certifications. Service Delivery & Client Management Represent the hard services team and ensure successful site support for all engineering requirements Serve as the main interface with ...

responsible for directing effective corrective maintenance, planning for Critical Environment and Risk Management, and driving industry-leading standards. The primary objectives focus on service delivery, quality, and performance that underpin both JLL WPM and JLL's vision for engineering excellence. This is a key position requiring excellent teamwork … system and DesOps, while driving IoT solutions, building efficiency initiatives, and supporting our commitment to sustainability and wellness standards including WELL and BREEAM certifications. Service Delivery & Client Management Represent the hard services team and ensure successful site support for all engineering requirements Serve as the main interface with ...

Service Owner - Digital Workplace & AI Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background … Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery, Alpha ...

skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates … technical expertise will help us maintain our reputation for outstanding service. Key Responsibilities Must be adaptable, flexible and committed to high-level of customer service; Client infrastructure and IT systems vary so a broad skill set and experience is advantageous; Applicants will be expected to travel throughout ...

delivering cutting-edge products to over one million digital subscribers daily. Our growth relies on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists. With a supportive culture, entrepreneurial spirit and opportunities at every turn, there are no limits to where your FT career … stakeholders, and driving problems through to resolution. You are proactive, adaptable, and always looking for opportunities to improve processes, automate repetitive tasks, and enhance service reliability. Whether your background is in publishing, production engineering, technical operations, platform operations or another operational support environment, you enjoy working as part ...