26 to 50 of 165 Service Delivery Jobs in London

combining hands-on problem-solving with team leadership? Do you want a varied role in a busy, evolving IT environment where your contribution to service quality and infrastructure resilience is visible and valued? If so, we would love to hear from you. As IT Infrastructure Team Manager, you will … secure, reliable and high-performing IT systems and platforms across all College sites. You will be responsible for day-to-day infrastructure operations, technical delivery and team management, covering servers, cloud platforms, networks, core systems, cyber security and disaster recovery. You will act as the escalation point for complex ...

mobilisation of over 150 staff across the UK. This is a hands on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding … users have appropriate system access, devices, and support Act as the on site IT point of contact for troubleshooting and user support Liaise with service desk and wider D&T teams to resolve issues quickly Track and manage tickets, service requests, and operational performance Work closely with ...

mobilisation of over 150 staff across the UK. This is a hands on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding … users have appropriate system access, devices, and support Act as the on site IT point of contact for troubleshooting and user support Liaise with service desk and wider D&T teams to resolve issues quickly Track and manage tickets, service requests, and operational performance Work closely with ...

Service Transition Manager Contract Duration: 12 months Location: Farringdon, London (Hybrid - 2 days a week onsite) Job Type: Contract (Inside IR35) We are seeking an experienced Service Transition Manager to support a large-scale technology transformation programme within a prestigious organisation. This role is crucial for ensuring smooth … transitions of supplier and service without impacting live services, and it requires a professional who has previously managed service transitions in complex, multi-supplier, enterprise environments. Day-to-day of the role: Lead end-to-end service transition activities aligned with programme objectives and service management ...

. Key Responsibilities: Build and maintain strong, long-term relationships with key client stakeholders Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations Work closely with internal technical teams to ensure successful delivery of IT services Monitor account performance and maintain … oversight of commercials Identify opportunities to strengthen partnerships and deliver additional value Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: Experience in Client Success, Account Management, or Service Delivery within IT Services/MSP environments Backgrounds such as Service Delivery ...

Title: Service Management Business Analyst Location: London Position Type: Contract Role Overview We are seeking a skilled Service Management Business Analyst with proven expertise in driving business transformation and service management rollouts. The ideal candidate will bridge the gap between business requirements and IT delivery, ensuring … seamless implementation of service management solutions. Key Responsibilities - Collaborate with stakeholders to capture, analyze, and document business requirements for service management initiatives. - Translate business needs into actionable IT deliverables, ensuring alignment with organizational goals. - Support end-to-end service management rollouts, including requirement gathering, process design ...

Bring leading insights from the external market and thought‐provoking ideas to our clients as the world of work changes Reimagine HR operating and service delivery models, embedding GBS, automation, and AI Shape AI and people technology strategies, simplifying landscapes and enabling human‐centred experiences Drive … approaches and ideas Be passionate about using technology to create more human, inclusive experiences Be a people leader, supporting junior team members through client delivery to support their development Be platform‐agnostic but have functional knowledge of leading platforms such as SAP SuccessFactors, Workday, ServiceNow, Moveworks, Eightfold ...

will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn't a chaotic startup where the goalposts move every week. … head. You'll communicate directly with clients, setting expectations and providing updates without being asked. And you'll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you're someone who takes pride in doing things properly ...

will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn't a chaotic startup where the goalposts move every week. … head. You'll communicate directly with clients, setting expectations and providing updates without being asked. And you'll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you're someone who takes pride in doing things properly ...

Delivery Support Manager Company: Albany Beck Location: London (Hybrid) Engagement: Permanent About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. … experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is seeking a Delivery Support Manager to support the ongoing growth and success of our consultant base across key client accounts. This role is central to ensuring high ...

connectivity, enabling adaptive networks that power the world’s most advanced digital experiences. This Partner Manager role sits at the center of Ciena’s service delivery model across the Middle East and Africa, shaping how customers experience Ciena through its trusted service partners. The role offers high … visibility, regional ownership, and the opportunity to directly influence delivery quality, cost competitiveness, and partner maturity at scale.**How you will make an impact:**• Own and govern service partner relationships across assigned Middle East and Africa countries, driving performance aligned with Ciena standards • Lead partner delivery performance ...

technical lead for assigned projects/services, supporting the Aker Client Programme Director, Aker Client Account Director and the Aker and client delivery teams to ensure we deliver against all client deliverables and payment milestones. This is a senior client-facing role supporting a major re-procurement and insourcing … national public sector capability. The Aker Enterprise Architect (Sourcing Strategy) will be responsible for leading the discovery, mapping and planning of a complex service and technical landscape currently operated by a single incumbent supplier - strategically transitioning to a disaggregated sourcing approach (client and supplier). The role requires broad ...

work reliably in live environments. Our Passenger Assistance platform turns passenger assistance requests into coordinated action inside live rail operations. We are hiring a Service Desk and Operations Manager to take ownership of our customer support function and its ongoing development. This role sits at the intersection of customer … success, product, and service delivery - ensuring our clients receive a consistently high-quality support experience while helping us scale and mature our Service Desk capability. You will act as the subject matter expert (SME) across our product suite, oversee support cases beyond first-line resolution, and play ...

Description Connectivity Delivery Manager/Telecoms Project Manager – 3 Month Contract We’re currently looking for an experienced Connectivity Delivery Manager/Telecoms Project Manager to join a fast-paced and growing team focused on delivering next-generation connectivity solutions. This is an exciting opportunity for someone with … strong telecoms and network connectivity experience who enjoys working across supplier management, customer delivery, provisioning, and solution design. Contract Details 3 Month Initial Contract Outside IR35/Flexible depending on experience Hybrid/Remote considered Immediate Start Preferred The Role You’ll play a key role in helping shape ...

Main Duties and Responsibilities Attack Surface Management (ASM) Analysts deliver our managed Polus Attack Surface Management service to our clients on a continuous basis to help them reduce risks to their internet‐facing assets. This involves validating vulnerabilities, performing manual discovery of their attack surface and helping our clients … exploit validation, light‐touch pentesting and Open‐Source Intelligence (OSINT) gathering Client Engagement ; translating client challenges into solutions that fit S‐RM’s ASM service offerings and value proposition, understanding and supporting the proposal process and ensuring delivery timelines are understood inline with project resourcing requirements Reporting ; delivering ...

complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. … sustainable operational and commercial success. If you’re currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we’d love to hear from you. —---------------- The Role ...

Manager- London, South East & Midlands territory. Fire & Security Systems Our client is a well-established and growing fire and security solutions provider delivering installation, service, maintenance and compliance-led support to commercial, multi-site and national customers across the UK. Due to continued growth, they are now looking … drive revenue growth through a disciplined, consultative and results led sales approach. You will sell a broad fire and security proposition, including installation, service, maintenance and compliance solutions. Core Solutions You will be promoting a full range of fire and security services, including: Fire detection and alarm systems, CCTV ...

complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. … platform for sustainable operational and commercial success. If youre currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - wed love to hear from you. ---------------- The Role ...

will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain … compliance standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team ...

configuration, management and continuous improvement of network security infrastructure, acting as a senior escalation point for complex technical issues. Working closely with engineering, service delivery and client stakeholders, you will ensure high quality service delivery across firewalls, SD WAN and SASE platforms. This role would suit … clock, 365 days per year, our customers are never alone. SecurityHQ – We’re focused on engineering cybersecurity, by design. Key Responsibilities • Own the technical delivery of managed network security services for enterprise clients • Act as a senior escalation point for L1 and L2 engineers, providing technical guidance and mentorship ...

network of expert coaches with technology, automation, and data-driven delivery. As they continue to grow, theyre now looking for an Operational Lead (Systems & Delivery) to play a central role in shaping how the business operates and scales. The Opportunity This is not a traditional operations role focused purely … thinks about operations as a system to be designed, improved, and scaled. Youll sit at the centre of the business, owning how programmes and delivery operations function end-to-end while redesigning workflows, improving infrastructure, and introducing automation and AI into operational processes where it creates real value. ...

summary The Helpdesk Manager will lead the ImmForm Service Desk team, delivering a high-quality, customer-focused support service for the ImmForm digital platform, which underpins vaccine ordering, medical consumables, and vaccine uptake data collection. This role is critical to maintaining operational continuity and supporting UKHSA's public … health objectives and pandemic preparedness. The post holder will manage day-to-day operations, including user access, account validations, and data queries within agreed Service Level Agreements (SLAs). Acting as the first point of contact for non-clinical queries, the Helpdesk Manager will provide accurate advice, manage escalations ...

Data Centre Solutions, Critical Environment Job Purpose - Lead the Divisional Procurement strategy to ensure the business needs are met of value for money, quality delivery and risk management. To lead the business by educating, influencing and advising key stakeholders on procurement best practise concurrent with effective supplier management … Tasks - Lead Business Units to manage existing and new supply chains Support retender & deep dives – understand customer, strategy and objectives, monitor and assist in delivery Support mobilisation of supply chain for new contracts – set strategy and objectives, working with the mobilisation team and the client to influence and facilitate ...

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests … resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner ...

This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Primary point of contact … onsite for our client. Staff leadership and mentorship to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Providing a senior level of technical support at the point of escalation. Operational Coordination between proAV teams including the technical helpdesk, field ...