51 to 75 of 165 Service Delivery Jobs in London

homes across the city. This is a key role combining data analysis, business analysis and systems thinking, helping transform how data drives decision-making, service delivery and investment planning. You will work across business and technical teams to turn complex datasets into clear, actionable insights, improving housing services … Support asset lifecycle planning and investment programmes using data-led insights Develop dashboards, reports, heatmaps and performance metrics Enable predictive maintenance and risk-based service delivery models Work closely with Housing, IT and stakeholders to improve systems and data usage Support digital and transformation programmes across the directorate ...

Requirements 8+ years’ experience of large account management, leading both account and delivery teams for software vendors or global SIs 5+ years of experience in consulting or professional services, preferably with enterprise software solutions Proven track record of building and maintaining strong C-level relationships Deep understanding of digital … innovative solutions and incorporate client feedback into Workday's product roadmap Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness Key Objectives: Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts Craft ...

individual who enjoys building strong client relationships and driving account growth. Working within a collaborative commercial team, you will manage existing client accounts, support service delivery, and identify opportunities to expand business within a fast-paced managed services and technology environment. Duties & Responsibilities Manage a portfolio of clients … strong client relationships to support retention and growth Identify upselling and cross-selling opportunities within existing accounts Collaborate with internal teams to ensure smooth service delivery Prepare quotes and maintain accurate CRM and pipeline records What Experience is Required At least 2 years' experience in account management, sales ...

organisation’s operational and financial objectives. Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk … works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requirements. Why You Will Love It Here!: Flexibility: Hybrid Work Model Your ...

Telecoms/Connectivity Delivery & Provisioning Specialist – 3 Month Contract We’re currently looking for an experienced Telecoms/Connectivity Delivery & Provisioning Specialist to join a fast-paced and growing team focused on delivering next-generation connectivity solutions. This is an exciting opportunity for someone with strong telecoms … connectivity experience who enjoys coordinating circuit delivery, working with carriers, and ensuring the successful rollout of customer connectivity services. Contract Details 3 Month Initial Contract Outside IR35/Flexible depending on experience Hybrid/Remote considered Immediate Start Preferred The Role You’ll play a key role in delivering ...

Service Design Lead – Strategy, Design, Stakeholder, Users, Collaboration My leading client based in London is looking for an experienced Service Design Lead for an initial 3 month contract with the view to extend Please note this role is hybrid and will require 50% attendance in the London office … policy and regulatory function within the organisation Drive innovation Work with senior stakeholders across the organisation and wider society Make a visible impact As Service Design Lead you will shape, steer and deliver the service design approach, working across policy teams, project stakeholders and multidisciplinary specialists. You will ...

Competitive benefits including private medical insurance, up to 30 days annual leave, and professional development support Join a company built on personal care, quality delivery, and positive team culture Our client is a leading commercial security systems organisation with a strong UK and global presence. They're looking … company that values both technical excellence and genuine team relationships. Position Overview You'll take the helm of engineering operations, overseeing project installations, service and maintenance delivery across a diverse portfolio. Your role is pivotal in ensuring projects complete on time and within budget whilst maintaining the highest ...

that enhance our capabilities. Champion initiatives that elevate efficiency, reliability, and sustainability through groundbreaking engineering solutions and forward thinking maintenance approaches. Oversee comprehensive project delivery, maximise resource effectiveness, and align maintenance and investment strategies with ambitious business objectives. Partner with senior leadership to revolutionise building operations and grow asset … enhance our capabilities. Champion initiatives that elevate efficiency, reliability, and sustainability through ground-breaking engineering solutions and forward thinking maintenance approaches. Oversee comprehensive project delivery, maximise resource effectiveness, and align maintenance and investment strategies with ambitious business objectives. Partner with senior leadership to revolutionise building operations and amplify asset ...

social, community, and societal impact.## Partner Manager – EU & UKFor more than 25 years, Ciena has been the global leader in high‐speed connectivity, enabling service providers, enterprises, and public sector organizations to build adaptive networks that meet the demands of a digital, AI‐driven world. Ciena’s technology forms … cloud services to autonomous systems and next‐generation applications.Ciena is hiring two Partner Management Analysts to help shape, govern, and continuously improve the service partner ecosystem across the Europe, Middle East, and Africa (EMEA) region. This high‐impact role sits at the heart of Ciena’s service execution ...

knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices … Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible * Work with subject matter experts to capture and maintain technical and service knowledge * Support service transition activities for new or changed services to ensure operational readiness * Deliver service documentation and knowledge to support teams ...

Service Desk Manager/Desktop Support Manager £60k Package, London Bench IT are looking to onboard a Service Desk Manager/Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site for a Global Asset Manager. … below; Day to Day team management and resource scheduling of 1st and 2nd support teams. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high ...

working with an established and highly regarded charity operating in the healthcare sector to recruit an experienced IT and Security Lead to support the delivery of its IT, digital and cybersecurity priorities. The organisation works closely with a major healthcare institution and is currently reviewing the long-term structure … Security Lead will be the key point of contact for IT, digital and cybersecurity matters across the charity. The role will support the delivery of the organisation’s IT and digital strategy, strengthen cyber resilience, and help ensure that systems, suppliers and support arrangements are fit for purpose. ...

working with an established and highly regarded charity operating in the healthcare sector to recruit an experienced IT and Security Lead to support the delivery of its IT, digital and cybersecurity priorities. The organisation works closely with a major healthcare institution and is currently reviewing the long-term structure … Security Lead will be the key point of contact for IT, digital and cybersecurity matters across the charity. The role will support the delivery of the organisation’s IT and digital strategy, strengthen cyber resilience, and help ensure that systems, suppliers and support arrangements are fit for purpose. ...

strategic vision for the operations of our mission critical facilities environment. The role will be responsible for the day-to-day customer’s service management, and maintenance of all infrastructures for a 24X7 environment. Accountable for overall leadership of the teams and maintaining operational excellence across the portfolio. This … role manages the operational procedures, processes, measurements and people to ensure client delivers a best in class service delivery model. That includes best practice sharing and assurance that our standards and performance exceed the market place. Responsible for the strategic development of the Data Centre Operations teams ...

enhanced DBS will be carried out for the role The Opportunity My client is seeking an experienced IT Manager to take ownership of IT service delivery across a multi-site Education environment. This is a pivotal role focused on managing a third-party MSP, driving service excellence … services are reliable, cost-effective, and aligned with organisational goals. Key Responsibilities Supplier & Contract Management Act as the primary contact for the managed service provider (MSP), ensuring delivery against SLAs, KPIs, and contractual commitments Lead supplier performance reviews and proactively address underperformance Support consolidation of multiple IT service ...

Service Desk Engineer (2nd Line) – London - £38,000 - Hybrid Working! We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services … paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support ...

seeking a Senior Cloud Engineer to deliver cloud and network solutions across a diverse client base. This role involves a mix of project delivery, technical escalation, and client-facing support, requiring strong technical expertise alongside excellent communication and organisational skills. Key Responsibilities Deliver and implement cloud and network projects … compliance Assist with pre-sales activities, including technical design, surveys, and solution recommendations Collaborate with internal teams and stakeholders to ensure smooth project delivery Recommend and contribute to improvements in technical processes and service delivery Support and mentor junior engineers where required Participate in out-of-hours ...

significant impact in the public sector? Our client, a forward-thinking organisation, is seeking two dynamic Lead Cloud Engineers to spearhead the design, delivery, and optimisation of their cloud infrastructure. If you are passionate about leveraging cloud technology to enhance public services, we want to hear from you! Your … Role: As a Lead Cloud Engineer, you will be at the forefront of cloud service design and delivery, ensuring secure and high-performing applications. Your key responsibilities will include: Design & Delivery: Lead the design of robust cloud infrastructures across multi-cloud platforms (AWS and Google). Innovation ...

clients. • Generate new business leads with existing customers by identifying and nurturing new leads. • Close deals to support your clients with consulting or service center contracts. • Oversee the delivery of your offers in collaboration with the project delivery team. RECRUITMENT AND CAREER MANAGEMENT • Contribute to the recruitment … will join your team. • Oversee consultants’ career development, including career management meetings, annual performance reviews, and training coordination. • Ensure a high level of service delivery by your team across client projects. PROFIT CENTRE MANAGEMENT • Manage your portfolio of accounts with full responsibility for P&L and financial performance. ...

Role We are seeking a Security Assurance Analyst to support a strategic sourcing programme within our Information Security function. This is a short-term, delivery-focused contract role centred on evaluating Security Operations Centre (SOC) service performance, conducting structured comparisons across service pillars, and producing clear, evidence … expected to operate independently, delivering high-quality analysis and documentation to tight timescales. Key Responsibilities Review and critically evaluate SOC performance reporting across core service pillars, assessing quality, completeness, and relevance Define what meaningful performance measurement looks like across: Managed Detection and Response (MDR) Vulnerability Management Cyber Threat Intelligence ...

weekend work What You'll Do: To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying … resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: Proactively monitor the Cingularity Network ...

Line Systems Engineer ***CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE *** Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd Line Systems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. … technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 3 years IT support experience, in an MSP environment. Experience working on a busy service desk. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/ ...

Service Engineer Salary: £30,000 - £45,000 (depending on experience) Location: London (on-site) Contract: Permanent, Full-Time About the Role We are looking for an AV Service Engineer to join our London-based team, supporting corporate meeting rooms, event spaces and collaboration technology. This role is ideal … someone with 2-4 years' hands-on AV experience who is comfortable with break/fix support , fault finding and day-to-day service delivery, but who is not yet operating at a senior or lead level . You will work on-site in London locations. This ...

deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support. Role & Responsibilities: Entrata Application Service Management Build and lead a dedicated team to support the Entrata … teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss this opportunity ...

Risk Division are currently seeking an Oracle Fusion Systems Support Specialist - HCM to deliver a professional and expert Money and People Systems (MaPS) support service to optimise decision making and financial and HR management across the agency. MaPS is underpinned by Oracle Cloud Infrastructure and a comprehensive suite … manage and improve the performance of systems and identify better ways of working. To support the teams priorities and resourcing to ensure the effective delivery of the HCM, people systems, data and technology. To provide expert advice regarding HCM systems and technology to stakeholders within the organisation and across ...