501 to 525 of 601 Service Delivery Jobs in London

together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing. Snowflake … paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role ...

multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services. Key Responsibilities Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment … assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point for complex technical and operational ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilitiesDevelop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsUses enterprise ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

clients by coordinating across Sales, Legal, Relationship Management, and Product & Technology to align client needs with BNY's commercial strategy and drive successful service outcomes. Help strengthen client confidence and retention by monitoring inquiries, resolving non-routine issues, and escalating critical matters appropriately to minimize disruption and maintain service … guidance on BNY products and services, and support informed client decision-making. Generate actionable insights from client interactions by identifying trends, recurring themes, and service gaps, helping the team improve delivery, address pain points proactively, and increase client satisfaction. To be successful in this role, we're seeking ...

validation, go-live readiness, and post-launch stabilization. Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover. Support integrations between payroll, HRIS, ERP, and other third-party systems. Identify project risks, dependencies, and operational challenges, implementing mitigation plans … when needed. Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes. Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices. RequirementsBachelor's degree or equivalent professional experience.4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer ...

including four direct reports and some offshore resources, setting clear objectives while providing guidance, mentor ship, and coaching. Take ownership of day-to-day delivery of AP and AR processes by ensuring accuracy, timeliness, compliance, and maintaining a strong internal/external customer experience. Drive cash and working capital … issues by ensuring timely resolution and effective communication. Partner with Procurement teams, budget holders, asset management groups, and operational departments to improve internal customer service delivery. Collaborate with IT teams particularly on system usage improvements through programmes like Yardi Improvement to enhance automation within finance operations. Perform additional finance ...

support, development, and continuous improvement of the GMP Application and associated analytics capabilities. The role will ensure the effective operation of the Salesforce platform, delivery of the application roadmap, and development of high-quality reporting and analytics solutions across Salesforce and Microsoft Power BI/Fabric environments. Working closely … practices. Operate effectively within a matrix-managed environment, balancing competing priorities and stakeholder requirements. Promote a culture of continuous improvement, innovation, and user-centric service delivery. Essential Skills & Experience Salesforce Certified Administrator. Salesforce Certified Platform App Builder or equivalent practical experience. Microsoft Certified: Power BI Data Analyst Associate ...

support, development, and continuous improvement of the GMP Application and associated analytics capabilities. The role will ensure the effective operation of the Salesforce platform, delivery of the application roadmap, and development of high-quality reporting and analytics solutions across Salesforce and Microsoft Power BI/Fabric environments. Working closely … practices. Operate effectively within a matrix-managed environment, balancing competing priorities and stakeholder requirements. Promote a culture of continuous improvement, innovation, and user-centric service delivery. Essential Skills & Experience Salesforce Certified Administrator. Salesforce Certified Platform App Builder or equivalent practical experience. Microsoft Certified: Power BI Data Analyst Associate ...

Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through … strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives ...

with our Flexibility Works policy. About this opportunity We're looking for an experienced and visionary Transformation Director to shape the future of customer service across Business & Commercial Banking (BCB). This is a high-impact leadership role with responsibility for a large-scale service transformation platform spanning … customer servicing, relationship management, lending journeys and operational support capabilities. You'll lead the delivery of strategic change across business, operations and technology teams, helping create simpler, faster and more intelligent experiences for customers and colleagues. As the banking industry evolves, you'll play a pivotal role in defining ...

strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement of resources ensuring adequate cover is maintained to deliver the existing support requirementsEnsuring effective … significant experience in ITIL aligned environmentsExcellent stakeholder management experienceHave a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are: Microsoft based server infrastructures and back-office technologiesLinux/open-source technologiesExperience of delivering solutions using a mix of on premise, hybrid ...

projects. Distinct product portfolio: Industry Knowledge: Current Experience working in the Financial&Regulated/HLS industry. Product-Specific Requirements: Core Clouds (Sales Cloud & Service Cloud): Familiarity with Sales and Service capabilities, including pipeline management, forecasting, case management, and omni-channel service delivery. Understanding of how enterprise sales … service teams operate and derive value from CRM platforms. Experience guiding customers through Sales and Service adoption, optimization, and expansion. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant). ...

Adult ADHD Service. The post holder will support consultants, ADHD specialist nurses, assistant psychologists, and other clinical staff to ensure the effective delivery of patient care. Responsibilities include managing appointments, maintaining patient records, coordinating clinic administration, handling enquiries from service users and carers, and supporting the smooth running … ADHD multidisciplinary team, including Consultants, Nurse Prescribers, Practitioners, Assistant Practitioners and Assistant Psychologists. Manage clinic appointments, including booking, rescheduling and communicating appointment details to service users. Ensure online meeting links are issued and clinic rooms are booked as required. Respond to telephone calls, emails and enquiries from service ...

Professional Services Consultant Remote – UK £60,000 – £70,000 VIQU have partnered with a managed service provider, who are looking to recruit a Professional Services Consultant to join their growing Projects and Professional Services team. The successful Professional Services Consultant will take technical ownership of customer projects, designing … protection, backup and disaster recovery solutions across both SMB and enterprise environments. This is a senior, customer-facing technical role requiring strong Professional Services delivery experience, with responsibility for taking solutions from design through to implementation and handover. Key Responsibilities of the Professional Services Consultant: Lead the technical delivery ...

fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in CIB Digital & Platform Services,, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilitiesDevelop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsIdentify ...

innovation in a dynamic environment. As a Lead Technical Program Manager in [Insert LOB and/or Sub LOB], you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

innovation in a dynamic environment. As a Lead Technical Program Manager in [Insert LOB and/or Sub LOB], you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

looking for a Cyber Security Manager to act as the trusted operational partner for enterprise customers using managed cyber security services. You’ll own service governance, customer success, continual improvement and major incident coordination, helping customers strengthen their security posture while ensuring exceptional service delivery. This … highly visible role that combines cyber security expertise, customer engagement and service leadership across SOC, SIEM, MDR, threat intelligence and incident response services. What You’ll Be Doing Act as the primary customer contact for managed cyber security services. Lead service reviews, governance meetings and operational forums with ...

directly to the COO, you will lead Project Managers and Implementation Managers, while owning three critical areas of the customer journey: customer experience and service quality, customer onboarding and delivery, and operational oversight of strategic customers. This is a highly strategic and hands-on leadership role, combining customer … facing leadership, operational excellence, people management, and a strong commercial mindset. You willbe responsible fordefining how we measure and improve customer experience, building scalable delivery processes, and ensuring our most strategic customers receive a high-quality, coordinated service across the organization. Key Responsibilities Own the customer experience strategyacross ...

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will:· Deliver service improvement initiatives to standardize and harden a Managed Services businessIncludes the technical infrastructure, application and Service deliveryDrive capacity and availability management initiativesSupport … sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service ...

mandates . Duties and Responsibilities Banking Relationship Management Manage relationships with banks, financial institutions, payment providers, and external counterparties to ensure an effective banking service across the organisation. The role includes reviewing banking facilities, negotiating banking fees and service agreements, and supporting banking tenders and onboarding activities. Bank … critical banking activities. Reporting and Analysis Produce management information and operational reports to support Treasury and Finance while identifying opportunities to improve efficiency and service delivery. Monitor banking costs, transaction volumes, and service performance. Complete bank and key account reconciliations. Support treasury and finance reporting requirements. Stakeholder Management ...

value of our solutionsDrive client adoption and ensure successful implementation of our solutionsProject SupportContribute to the management of projects from inception to completionEnsure timely delivery and adherence to budget in partnership with the Delivery Manager and client stakeholdersBe able to apply project management methodologies to track progress … mitigate potential risks that could impact project successManage client expectations throughout the project lifecycleDocumentation & Knowledge SharingPrepare detailed reporting and presentations in partnership with the Delivery Manager for internal and client stakeholdersClearly document agreed-upon solutions in partnership with the Solutions ArchitectCapture all relevant information for recurring technical needsCreate ...