226 to 250 of 255 Service Delivery Jobs in the South East

/functional design and the technical underpinnings — with leadership of the support model. The Support Lead is the escalation owner for ERP incidents and service requests, works closely with the functional solutions lead and business analysts on root-cause and permanent fixes, and partners with the CTO organisation … resolution rather than bouncing it, and drives continuous improvement so recurring problems are engineered out. Own the global D365 support model, ensuring incidents and service requests are triaged, prioritised, and resolved within agreed SLAs across all regions. Act as the techno-functional point of resolution for D365 issues, diagnosing ...

associated monitoring Creating opportunities to automate manual tasks to drive efficiency and reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service … technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 4th Line Cloud Support Engineers who are open ...

organisation within the defence and security sector, is seeking a Programme Manager with strong IT supplier management expertise to support strategic supplier governance and service delivery. The role offers the opportunity to work within a highly regulated aerospace and defence environment, based in Reading on a hybrid basis with … supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics Act as a key liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings ...

role with genuine autonomy and influence across the business. The Role Lead and develop the IT team. Manage day-to-day IT operations and service delivery. Support and optimise Microsoft Dynamics 365 Business Central. Oversee infrastructure, networks, security and business-critical applications. Manage third-party suppliers and technology partners. … Microsoft Dynamics 365 Business Central, NAV or similar ERP platforms. Strong leadership experience with a track record of developing teams. Experience managing suppliers, service providers and technology partners. Sound understanding of IT operations, infrastructure and service delivery. Strong stakeholder management and communication skills. Desirable Experience Microsoft 365 administration ...

Unified Communications Engineer to join a Defence-focused technical team supporting secure, business-critical voice and collaboration services. This role will focus on the delivery, support, and continuous improvement of Cisco telephony and video conferencing platforms , ensuring resilient communications across secure Defence networks. You'll lead project implementations, support … Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration testing. Provide technical mentoring and knowledge transfer to engineering teams. Work closely ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing … Managers to co-manage client accounts and ensure client satisfaction. Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Maintain accurate and up-to-date client ...

Remote Technical Support Engineer Location: Milton Keynes (Office-based) Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30) Department: Service About the Role: We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position … train users on correct usage, maintenance and safety procedures. Support customers via phone, video and remote-assistance sessions. Escalate unresolved cases to field service or technical specialists. Identify required parts for field visits when needed. Record all actions and troubleshooting steps within MS Dynamics. Service Quality & Repair Efficiency ...

annum Job Type: Full-time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm Join a thriving IT support business at the heart of service delivery. We are seeking a proactive and organised Helpdesk Coordinator to join our well-established IT field services organisation based in Hook. This role … crucial in supporting customers across the UK by coordinating engineers, managing service requests, and ensuring a first-class support experience. Day-to-day of the role: Coordinate approximately 13 field engineers and subcontractors to ensure optimal resource utilisation. Schedule field service visits in accordance with customer SLAs ...

projects to baselined time, cost, and quality targets. Develop and maintain Project Initiation Documents (PIDs), ensuring robust cost, schedule, and resource estimation. Oversee delivery partners and suppliers, ensuring quality and contractual commitments are met. Produce and maintain detailed project schedules, managing critical paths, dependencies, and resourcing. Manage all project … regulatory requirements. Provide accurate, timely reporting to the Digital Construction Programme Manager, PMO, and governance boards. Support lessons learned and continuous improvement across the Delivery function. Essential Skills: Strong understanding of project management methodologies (Prince2 Practitioner, APM or equivalent). Skilled in MS Project, Excel, PowerPoint, and Word. Knowledge ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … with a robust training strategy. Lead from the front in embracing business change and transformation programmes focused on cost, revenue, customer, and people. Operational Delivery: Execute and deliver all programmes of work across your patch, ensuring performance and quality metrics support revenue and customer on-time service delivery. ...

converting new opportunities, and delivering an exceptional customer experience. You will own account plans and commercial activity across multiple stakeholders, geographies, technologies and service lines.Working closely with Enterprise leadership, Sale, Delivery and operational teams, you will understand each client’s strategy and business needs, strengthen relationships at decision … Managed Solutions and Managed Resource offerings. The role is accountable for sustainable account growth, revenue and gross-profit performance, opportunity conversion and high-quality service delivery.### DUTIES & RESPONSIBILITIESAs Enterprise Account Manager, you will lead commercial and relationship activity across designated enterprise clients. Your key duties will include:* Understand, engage ...

customers. Have you built strong hands-on experience across Microsoft 365, Windows infrastructure and networking. Are you looking for a varied role combining project delivery, onsite customer visits and complex technical troubleshooting. We are working with an established IT managed services provider in Herne Bay looking … Projects & Infrastructure Engineer to join their team. This is a varied, hands-on role combining technical project delivery, onsite customer visits and escalation support for the Service Desk. You will work across Microsoft cloud services, Windows infrastructure and networking, helping customers keep their IT secure, reliable and working ...

Ellison Institute of Technology (EIT) seeks an experienced IT Service Desk Manager to lead Oxford's IT service desk and drive continual improvement in user support and service delivery. Reporting to the Head of IT Services, you will own day-to-day performance, manage the team, implement ...

Experis - ManpowerGroup seeks a DV Cleared Senior Service Architect to join a high-profile programme in Basingstoke onsite. The role focuses on defining and delivering service design artefacts that support operational acceptance and long-term service delivery. You will work with stakeholders, project teams and technical architects … ensure scalable, compliant service solutions aligned with customer requirements, while managing risks and supporting through-life service management. #J-18808-Ljbffr ...

social engineering and other user-targeted cyber threats. This is an excellent opportunity for someone who enjoys combining cyber security, customer engagement, reporting and service improvement in a fast-paced and growing cyber security business What you’ll be doing? Manage the onboarding of new customers onto Security Awareness … trends and opportunities for improvement. Produce insightful reports and recommendations that demonstrate progress and drive security maturity. Work closely with internal teams to resolve service-related issues efficiently and effectively. Provide regular updates to customers, manage expectations and maintain strong working relationships. Support service reviews and customer meetings ...

met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across Microsoft, VMware, networks and cloud are essential. #J-18808-Ljbffr ...

work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers, and end-users, ensuring maintenance … service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery. Our core hours are Monday to Friday, 8:30am5:30pm. The Support Centre operates 7 days a week with shifts between 6:00am9 ...

office in Weybridge expected at least one day per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time opportunities) Option to buy up to 10 days of additional annual … Power BI, Tableau) Strong project management skills Experience in process improvement and identification of opportunities Experience of owning relationships with key suppliers and owning service improvement To apply, we request that you submit a CV and you will be asked the following 3 questions: Tell us about a time ...

Software team in the Programmes area of STS Defence, developing and maintaining software throughout the Software Development Lifecycle from requirements elicitation, through to in service delivery. The post will provide hands on software development on projects for key stakeholders undertaken by the company. This includes responsibility for developing … through change control process as part of spiral development Continuous improvement of Software Engineering capabilities, maintaining a leading edge capability Active participant in the delivery and assurance of software work packages and following software engineering process and best practice Working with other project team members, through the planning ...

Defence, playing an active role in designing, developing, and maintaining software across the full Software Development Lifecycle; from requirements elicitation through to in-service delivery. The post will provide technical leadership on software projects for key stakeholders and on software development activities undertaken by the company. This includes responsibility … changes through change control process as part of spiral development Continuous improvement of Software Engineering capabilities, maintaining a leading edge capability Leading the planning, delivery and assurance of software work packages and ensuring software engineering process and best practice followed Oversight, direction and guidance to the allocated project team ...

Data Officer Byfleet Salary: £30,000 - £32,000 per annum Maternity Cover Contract - Full time - Flexi time Are you passionate about delivering exceptional customer service and keeping data accurate, organised and actionable? We're looking for a highly organised Customer Services & Data Officer to join a collaborative and friendly … team on a maternity cover contract . This varied role combines customer service, data management and event administration, ensuring a seamless experience for participants while maintaining the integrity of the CRM and operational systems. The Customer Services & Data Officer will: Manage CRM data, imports, income processing and data quality. ...

responsible for the systems that manage geotechnical testing data, sample tracking, reporting and operational workflows. Your work will directly support the delivery of Geo-data used in major offshore wind, energy transition, infrastructure and marine projects worldwide.This is much more than a traditional IT support role. You’ll work … proactive mindset with a passion for continuous improvement and process optimisation.* The ability to manage competing priorities while maintaining a high standard of service delivery.\\*\\*About Us\\*\\**Who we are*Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will ...

drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident resolution and service delivery. Ideal candidates have a track record in IT managed services, strong leadership ...

Dynamics 365 Finance & Operations (F&O) services and supporting infrastructure are secure, stable and performing at a high standard. You will contribute to the delivery of reliable digital services that underpin key HR and Finance operations across the University. We value, empower and support every member of staff … vibrant working environment. Role & Responsibilities The role acts as a technical specialist supporting F&O systems and supporting services, ensuring effective and consistent service delivery. Responsibilities include: Support and maintain Dynamics 365 F&O services, including environments, integrations and supporting systems Provision and configure environments aligned to security, operational ...

Dynamics 365 Finance & Operations (F&O) services and supporting infrastructureare secure, stable and performing at a high standard. You will contribute to the delivery of reliable digital services that underpin key HR and Finance operations across the University. We value, empower and support every member of staff … unique and vibrant working environment. Role & Responsibilities The role acts as a technical specialist supporting F&O systems and supportingservices, ensuring effective and consistent service delivery. Responsibilities include: Support and maintain Dynamics 365 F&O services, including environments, integrations and supporting systems Provision and configure environments aligned to security ...