101 to 125 of 126 Service Delivery Jobs in the West Midlands

opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning activities. Work closely with internal technical and service delivery teams to ensure outstanding customer experience. Drive account retention and customer satisfaction. Maintain accurate account and pipeline information within the CRM system. ...

Assessment Advisory Service. The role requires data analysis, reporting to senior stakeholders and collaboration with clinical, operational and governance teams to ensure safe, compliant service delivery. Open to clinical and non-clinical candidates with adjustments available. #J-18808-Ljbffr ...

seeks an Information Technology Manager to lead the technology portfolio across workplace, infrastructure, applications and data. You will shape the technology strategy, roadmap and service delivery, ensuring security, resilience, cost efficiency and alignment with business priorities. You’ll lead 7 staff, including 4 direct reports, and partner with ...

customer-facing architecture professional in Birmingham with strong expertise in ERP architecture and AI adoption. You will bridge customer strategies with technology designs and service delivery, ensuring successful transitions to modern workflows. The ideal candidate will possess excellent consultative skills and a deep understanding of data governance. Join ...

will work with legal tech specialists and senior stakeholders, manage platform projects, and translate complex concepts for diverse audiences while maintaining high standards of service delivery. #J-18808-Ljbffr ...

provide third-line support for internally developed applications while working closely with Customer Support, Development, Architecture, and Infrastructure teams to ensure exceptional service delivery. This is an exciting opportunity for someone who thrives in a technically challenging environment and enjoys solving complex problems while driving continuous improvement. Key Responsibilities … second-line support teams. Work closely with development teams to identify software defects and implement effective workarounds. Deploy application updates, patches, and hotfixes. Service Availability & Performance Monitor cloud-hosted platforms to ensure compliance with service availability and performance commitments. Proactively manage alerts, event logs, and system monitoring tools. ...

journey and help deliver improved outcomes. The Donor and Session Programme (DASP) is a multi-year initiative that will modernise donor engagement and session delivery by replacing capabilities currently held within the Pulse blood management system. The programme will transform technology and experiences across Blood, Platelet and Plasma donation … across multidisciplinary teams. This is a hybrid role, combining home working with travel to NHSBT sites as required. Main duties of the job The Service Owner is responsible for the end-to-end donor experience and strategic vision for a defined NHSBT service. Key responsibilities include: Defining and owning ...

data and performance professional to join a complex public sector environment, supporting housing and property services through business intelligence, performance reporting, data analysis and service improvement. The role will work closely with managers and senior stakeholders, providing accurate and meaningful insight to support operational planning, financial management, regulatory requirements … effective data solutions. Monitor key performance indicators and support services in understanding performance against agreed targets and standards. Provide analysis to support regulatory reporting, service assurance and performance management. Investigate data quality issues, discrepancies and anomalies, working with relevant teams to resolve underlying causes. Develop and improve automated reporting ...

data and performance professional to join a complex public sector environment, supporting housing and property services through business intelligence, performance reporting, data analysis and service improvement. The role will work closely with managers and senior stakeholders, providing accurate and meaningful insight to support operational planning, financial management, regulatory requirements … effective data solutions. Monitor key performance indicators and support services in understanding performance against agreed targets and standards. Provide analysis to support regulatory reporting, service assurance and performance management. Investigate data quality issues, discrepancies and anomalies, working with relevant teams to resolve underlying causes. Develop and improve automated reporting ...

remains trusted, accessible, consistent, and fit for purpose. This role is ideal for a technically strong data engineering professional who enjoys combining hands‐on delivery with leadership and continuous improvement. What you will do? As our Data Engineering Lead, you will: Design, develop and maintain enterprise ETL/… forward‐thinking Data & Analytics function. Success Measures Success in this role will be measured by: Reliability and performance of data pipelines and platform services. Delivery of high‐quality, trusted data products. Reduction in data‐related incidents and support issues. Improved data accessibility and adoption across the business. Successful implementation ...

join our Housing & Homelessness Services team on a short-term contract. This role is crucial for delivering insightful reporting and performance analysis to enhance service delivery. You will be instrumental in maintaining and improving our data infrastructure, providing actionable insights to support decision-making, and driving improvements in areas … reports, dashboards, and data. Maintain comprehensive reporting records and performance dashboards. Aid managers in performance monitoring and KPI development. Data Analysis & Insight Examine service performance data to identify trends. Deliver insights to support both operational and strategic decisions. Generate meaningful reports for senior management. Track service performance against ...

scheme Significant career development opportunities Opportunity for global travel Remit: As Controls & Automation Engineer you will play a key leadership role in the UK Service Center operations. This is a senior-level position with a clear progression path to becoming Service Centre Manager. This opportunity is ideal … innovation across the customer base and product lines, with regular involvement in real-world commissions, diagnostics and system upgrades. Responsibilities: Lead day-to-day Service Centre operations, ensuring efficient and responsive customer service. Provide senior-level technical support for legacy and modern control systems, including Gloucester Engineering equipment ...

line application support , investigate and resolve incidents and requests, and work with internal teams and third-party suppliers to deliver excellent service within agreed SLAs. A key part of the role will also be managing user access and regular system audits , ensuring colleagues have the right level of access … your birthday every year Further Training and development. What you’ll be doing Providing effective 1st and 2nd line application support , resolving incidents and service requests within agreed SLAs and OLAs. Acting as a subject matter expert for key business applications and supporting their ongoing development. Administering and supporting ...

this growing Tax Technology team at a top 10 firm, where you'll play a key role in driving digital transformation across our tax service lines. This position offers a unique opportunity to build your expertise at the intersection of tax, technology, and automation-supporting innovation and shaping … solutions to streamline tax processes. Work closely with leadership to evaluate tech solutions and business cases. Collaborate with client-facing teams to enhance service delivery. Translate business needs into user stories and process improvements. Support testing and implementation to ensure value-driven outcomes. What You Bring Experience ...

equipment Ensuring that our globally deployed systems are supported and maintained throughout their contracted sustainment period (typically 10 years) to agreed service levels and in-line with manufacturers or SRT's directions. Managing our task management system (Zuper) to ensure our in-country support carry out efficient, comprehensive scheduling … country operations Customer & Project Issue Management Drive timely resolution of Support Level 3 support tickets and project issues, ensuring high standards of service delivery. Develop and implement long-term support and maintenance strategies to meet evolving customer needs Performance Monitoring & Continuous Improvement Oversee key performance metrics such as SLAs ...

ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people. About the Role As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable incontinence products, place … vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential. Key Responsibilities What you ll be doing: Provide warm, professional customer service, primarily by telephone, supporting customers from product advice and delivery queries through to placing orders. Support elderly and vulnerable customers with patience, empathy ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...

high-performing infrastructure and end-user services, while helping to drive improvements across identity and device management, networking, Microsoft 365, cybersecurity, operational support, and service delivery. Reporting to the Head of Systems & Technology, you will lead day-to-day technical operations and line manage our two IT Engineers. … digital transformation, strengthen security and compliance, introduce modern tools and ways of working, and ensure technology continues to enable collaboration, innovation and excellent service across the organisation. No two days at Birmingham Hippodrome are the same! You’ll be at the heart of a busy, creative venue, solving problems ...

science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.Our technical service team is currently recruiting for a Technical Service Specialist to support Midlands.WHAT YOU’LL DOThe Technical Service Specialist is responsible for providing support … updates (TSBs)Deliver basic customer operator introductory trainings post install or post hardware or software upgradePerform basic technical coaching and training to other Technical Service SpecialistsEDUCATION AND EXPERIENCE YOU’LL BRINGRequiredBachelor’s degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical ...

Coordinator to join the Respiratory Same Day Emergency Care (SDEC) team based at Washwood Heath Community Diagnostic Centre. Birmingham and Solihull's Respiratory SDEC service provides adults with rapid access to specialist respiratory assessment and treatment in the community, and ensures patients receive timely, high-quality care closer … processes run smoothly. The post holder will work closely with clinicians, patients, GP practices, community teams and other healthcare providers to support the efficient delivery of the service. We are looking for a proactive and motivated individual with excellent organisational, communication and IT skills. Previous administrative experience is essential ...

focus on digital transformation and emerging technology, the position offers broad exposure across the business and the opportunity to influence how technology supports future service delivery. Key Responsibilities of the Product Owner Drive technology adoption: Lead and support the adoption of key technology solutions, embedding platforms into … focused: Pragmatic, resilient and innovative, with strong self-management skills and the ability to manage a complex workload while maintaining a high standard of service delivery. If you are looking to develop your career within technology product management and want the opportunity to influence how innovative platforms are adopted ...

seeking a senior leader to drive and develop Configuration services capabilities across the business. You will provide a technical voice, guide delivery, and collaborate with US teams, sales, and professional services to embed configuration services in deals and service delivery. You’ll also lead onboarding for Sellers ...

professionals. Thorough in its approach, Operose Health emphasizes the importance of accessibility to healthcare services and strives to enhance the patient experience through efficient service delivery. The organisation is committed to upholding NHS standards, ensuring that all practices adhere to the guidelines and policies set forth. Their team-based … experience, preferably in a GP or healthcare setting, experience using EMIS Web and Docman, and possess strong attention to detail and accuracy. Good customer service skills along with excellent organisational and communication skills are essential. The ability to prioritise workload in a busy environment is also required. Knowledge ...

strategic and operational lead for IT — managing vendors, overseeing the Salesforce platform, ensuring compliance, and driving continuous improvement across systems, security, and service delivery. IT Manager role Lead and develop the IT team; set clear objectives and drive a high-performance culture. Own the Salesforce platform — architecture, integrations, data … quality, access control, and release management. Manage MSP performance, SLAs, incident trends, and service risks. Oversee supplier relationships, contract renewals, licensing, and cost optimisation. Lead cybersecurity governance, including DSPT and Cyber Essentials PLUS. Act as DPO & Information Security Officer. Manage IT budgets, procurement, and strategic planning. Identify opportunities ...

customers and internal teams throughout project delivery. Support planned maintenance activities, reactive callouts and project installations. Identify opportunities for system improvements, remedial works and service enhancements. Maintain accurate records, including test results, commissioning data, photographs and reports. Ensure all work is completed in accordance with company procedures, client requirements … finding and troubleshooting skills with a logical, methodical approach. Ability to read and interpret technical drawings, specifications and commissioning documentation. Excellent communication and customer service skills. Knowledge of health and safety requirements, RAMS and safe working practices. Full UK driving licence with willingness to travel to customer sites ...