101 to 125 of 131 Service Delivery Jobs in the West Midlands

seeking a capable Desktop Support Technician to provide onsite/on-call assistance within the organization’s desktop computing environment, ensuring timely and accurate service delivery in Warwick. Responsibilities include first- and second-level support for desktops, laptops, printers, troubleshooting, OS installations, onboarding/offboarding, VPN support ...

Edgbaston campus. Reporting to the Director of IT, you will be the senior escalation point for technical issues, oversee operational support and service delivery, and take ownership of day-to-day IT operations for both KEHS and KES. The role requires strong technical expertise across enterprise IT infrastructure ...

decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. The Digital Delivery Director is accountable for effective, efficient and sustainable delivery of Atos UK&I Digital Services across Digital Applications and Smart Platforms, aligned to business … line objectives. Scope The role covers assigned services, delivery teams and suppliers, coordinating commitments, improvement and transformation. It is accountable for outcomes within scope while respecting the formal accountabilities of Account Leadership, Client Delivery, Finance, Commercial, Practices, CTO & Architecture, Security and portfolio or process owners. It operates through ...

leaders and staff to maintain secure, reliable ICT environments. The role involves onsite visits, incident management, and collaboration with internal teams to ensure smooth service delivery. DBS check required and driving licence is essential. #J-18808-Ljbffr ...

will work with legal tech specialists and senior stakeholders, manage platform projects, and translate complex concepts for diverse audiences while maintaining high standards of service delivery. #J-18808-Ljbffr ...

sits within the consulting function of our MSSP SOC, delivering engaging professional services while also supporting and enhancing the security posture of existing managed service clients. It operates across multiple customer environments, balancing hands-on technical delivery with architectural guidance. As a recognised authority within the security domain … mature security capabilities aligned to modern threats and regulatory expectations. The focus is on improving security outcomes across concurrent engagements, from targeted solution delivery through to broader security transformation initiatives. The role plays a key part in developing emerging security capabilities within the MSSP, helping to evaluate new technologies ...

response. \n Help develop a more intelligent SOC through automation, improved processes and effective use of security technologies. \n Ensure operational processes, escalations and service delivery remain effective as the business grows. \n Work closely with internal stakeholders and clients to maintain high standards of service. \n Provide ...

support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely and on-site. … site. Maintaining accurate technical documentation, support tickets and records of repairs and resolutions. Working collaboratively with technical colleagues and other departments to ensure effective service delivery. Supporting the development of junior engineers and continually building technical knowledge. Candidate Requirements for the IT Support Engineer role: Ideally, a minimum ...

remains trusted, accessible, consistent, and fit for purpose. This role is ideal for a technically strong data engineering professional who enjoys combining hands‐on delivery with leadership and continuous improvement. What you will do? As our Data Engineering Lead, you will: Design, develop and maintain enterprise ETL/… forward‐thinking Data & Analytics function. Success Measures Success in this role will be measured by: Reliability and performance of data pipelines and platform services. Delivery of high‐quality, trusted data products. Reduction in data‐related incidents and support issues. Improved data accessibility and adoption across the business. Successful implementation ...

onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first- and second-level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents ...

Join OneAdvanced Mandate: To architect and engineer OneAdvanced's AI-native platform blueprint, unifying enterprise architecture with IQ platform delivery to drive a 6x delivery performance multiplier, accelerate Time to First Value (TTFV), deploy scalable, secure and resilient IQ platform services and maximise enterprise value at exit through … engine room of technical velocity, tasked with bridging high-level investment objectives with high-velocity technical execution. You are the technical visionary and delivery owner responsible for migrating the portfolio from traditional "systems-of-record" to an AI-native, platform-driven architecture, and for building the "OneStack" Agentic SDLC ...

Account Executives from early-stage opportunities to shape services positioning and deal strategy. Lead structured discovery covering services scope: pain points, workflows, success criteria, delivery considerations, and training requirements. Support the AE in architecting the solution and defining services components (deliverables, timeline, effort), incorporating Solutions Engineering input on technical … feasibility and dependencies. Enforce engagement request prioritization, directing Tier 2 and smaller opportunities to self-service playbooks so direct support is reserved for the highest-value deals. SOW Development & Commercial Structuring Draft and validate Statements of Work in partnership with the AE, defining scope boundaries, assumptions, dependencies, and acceptance ...

site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Duration: Backfill (Backfill/On-demand ticket basis) Note: This is not a pure server administrator role. Desktop support is the primary responsibility. ...

businesses run better? We're looking for an experienced Business Enablement Manager to take ownership of a key Sales Operations function within a dynamic, service-led business. This is a fantastic opportunity for someone who loves bringing structure to complexity, turning data into meaningful commercial insights and ensuring sales … improve communication, accountability and customer handovers. Ensuring Operational Readiness: Help create a smooth transition from winning new business through to customer onboarding and service delivery. Driving Governance: Establish clear KPIs, service standards and processes that improve consistency, accountability and commercial control. What We're Looking ...

Description Role Overview As the Technical Lead for our IT Service Desk, you'll be essential in guiding our team to deliver exceptional technical support. You'll mentor service desk engineers and collaborate on customer onboarding, ensuring a smooth operation. Key Responsibilities Oversee daily operations and identify trends … complex technical issues, staying updated on industry trends and best practices. Implement best practices to ensure high-quality support and efficiency within the service desk. Organise training sessions to share knowledge and promote ongoing learning among team members. Collaborate with teams to ensure a seamless customer onboarding process, addressing ...

equipment Ensuring that our globally deployed systems are supported and maintained throughout their contracted sustainment period (typically 10 years) to agreed service levels and in-line with manufacturers or SRT ’s directions. Managing our task management system (Zuper) to ensure our in-country support carry out efficient, comprehensive scheduling … country operations Customer & Project Issue Management Drive timely resolution of Support Level 3 support tickets and project issues, ensuring high standards of service delivery. Develop and implement long-term support and maintenance strategies to meet evolving customer needs Performance Monitoring & Continuous Improvement Oversee key performance metrics such as SLAs ...

Company: Eversheds Sutherland We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values … automation, workflow and no/low-code platforms. The successful candidate will act as a key member of the legal technology team supporting the delivery of the practice groups' legal technology strategy as well as driving the use of legal technology internationally. They will use their expertise, knowledge ...

focus on digital transformation and emerging technology, the position offers broad exposure across the business and the opportunity to influence how technology supports future service delivery. Key Responsibilities of the Product Owner Drive technology adoption: Lead and support the adoption of key technology solutions, embedding platforms into … focused: Pragmatic, resilient and innovative, with strong self-management skills and the ability to manage a complex workload while maintaining a high standard of service delivery. If you are looking to develop your career within technology product management and want the opportunity to influence how innovative platforms are adopted ...

Gold Group is seeking an IT Service Manager in Coventry with hybrid working. You will own the performance, governance, and continual improvement of IT services while leading the Service Desk as the single point of contact for incidents and requests. You will translate business priorities into measurable outcomes … drive service excellence, and ensure security, resilience, and cost-effectiveness. Emphasis on automation, AI adoption, and governance to shape future IT service delivery. #J-18808-Ljbffr ...

network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with procedures. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To ensure the network meets … business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team. Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions. To be commercially astute on infrastructure design, perpetually focussed ...

success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. We are looking for a Field Service Engineer to join our team in the West Midlands/Staffordshire/Shropshire area as you will be home‐based and travelling to customer … years’ experience in a field engineering role servicing complex electro‐mechanical equipment. Strong customer management and communication skills, with a commitment to excellent service delivery. Solid understanding of inkjet printing technology, RIP and colour theory, and materials/chemicals used in digital printing. Confident using and troubleshooting Microsoft Windows ...

Birmingham. Reporting to the Director of IT, the IT Operations Manager will be a senior escalation point for technical issues, operational support, and service delivery. The role has a strong focus on the day-to-day delivery and operation of digital services, playing a hands-on role … will take ownership of operational issues, support users, maintain systems, and ensure technology is secure, reliable, and effective in supporting the day-to-day delivery of education. The successful candidate will have strong technical expertise across enterprise IT infrastructure, networking, end-user computing, cyber security, and cloud services - alongside ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate ...

through the SC vetting process We are seeking an experienced Solaris Engineer to join a senior-level Solaris team responsible for delivering both Managed Service and Project activities across a complex infrastructure environment. The team provides support across Live, Development and Test environments, while also delivering change and project … Deliver infrastructure change activity and project-based work. Support migration and transformation initiatives. Work collaboratively within a Managed Services team to maintain and improve service delivery. Participate in out-of-hours activities when required to support project implementations. Skills & Experience Required: Strong working knowledge of Solaris 10 and Solaris ...