51 to 75 of 131 Service Delivery Jobs in the West Midlands

suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team … followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal ...

Company: Eversheds Sutherland We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values … activity where appropriate. Configure, test, document and support approved Legal Technology solutions, resolving straightforward issues and escalating complex or material matters promptly. Support the delivery of client-facing or matter-related work as the technology contributor, while a more senior colleague retains accountability for the overall project or solution. ...

Strategic Account Manager South Birmingham T2M are currently working with an award-winning managed service provider who, off the back of continued growth and new contract wins, are now looking to add a Strategic Account Manager to their Strategic Business Development team, reporting into the Head of Strategic Business … infrastructure, and managing security, comms and much more. This is a sales role, not a relationship babysitting one. Each customer portfolio already has a Service Delivery Manager who owns the relationship, service performance and technology roadmap. Your job is to turn what comes out of those QBRs ...

part of something that’s still evolving. Technology at Halfords is at a turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business … data and user insights to measure adoption, identify opportunities and improve the overall colleague experience Manage strategic supplier and partner relationships, ensuring high‐quality service delivery and continuous improvement Establish and maintain governance standards across the Microsoft 365 estate in partnership with Security and Identity teams Communicate platform ...

part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal … contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account ...

part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal … contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account ...

e.g., enterprise security architecture, compute services, storage, large-scale networking, virtualization, data center, integration architecture (API), orchestration technologies (Kubernetes, Docker, open stack), systems resiliency, service support, Secure application development lifecycle management (DevSecOps), and service delivery) -Lead through influence, communicate effectively through clarity of thought and demonstrated understanding … strong technologist with pragmatic view and creative mind, and a natural collaborator with line of business security architects, engineers, developers, application owners, service providers, and senior management To be successful in this role you should meet the following requirements: -Must have experience of Cloud security architecture on Azure Deep ...

training requirements to ensure team members remain up to date. This role feeds information up to the Application Support Manager and ensures the effective delivery, support, maintenance and optimisation of software solutions and underlying data, with a focus on CAFM systems and other business-critical applications. They will develop … recurring 1-2-1 cadence, including preparation, documentation of actions and follow-through, and act as the first point of escalation for team and delivery issues. • Application Support : Provide support and maintenance of software applications, including CAFM, financial and other business-critical applications from a data perspective. This includes ...

office infrastructure. What You'll Be Doing Managing and improving Microsoft Azure, Microsoft 365 and Intune environments. Overseeing third‐party IT suppliers, service delivery, escalations and performance. Taking ownership of infrastructure operations, device lifecycle management, licensing and procurement. Supporting networking infrastructure, including Meraki, and regional office setups … management. Hands‐on experience with Microsoft Azure, Microsoft 365 and Intune. Good networking knowledge, ideally including Cisco Meraki. Experience managing external IT suppliers, service providers and escalations. Confidence engaging with senior stakeholders and communicating technical concepts clearly. A proactive, commercially aware approach with the ability to work autonomously ...

office infrastructure. What You'll Be Doing Managing and improving Microsoft Azure, Microsoft 365 and Intune environments. Overseeing third-party IT suppliers, service delivery, escalations and performance. Taking ownership of infrastructure operations, device lifecycle management, licensing and procurement. Supporting networking infrastructure, including Meraki, and regional office setups … management. Hands-on experience with Microsoft Azure, Microsoft 365 and Intune. Good networking knowledge, ideally including Cisco Meraki. Experience managing external IT suppliers, service providers and escalations. Confidence engaging with senior stakeholders and communicating technical concepts clearly. A proactive, commercially aware approach with the ability to work autonomously ...

Experience Specialist to support their innovative Single Front Door pilot project. This exciting role offers a unique opportunity to influence user interactions and enhance service delivery, ensuring that feedback from approximately 100 pilot users is effectively captured and utilised. Role: User Experience Specialist Duration: 3 Months Location: Warwick … feedback mechanisms. - Gather qualitative and quantitative evidence on user needs and behaviours. - Identify common themes and recurring issues across user groups. User Journey Mapping & Service Improvement: - Map end-to-end user journeys, documenting key interactions and pain points. - Capture both current and emerging user experiences with the Single Front ...

Band 3 ICT Service Desk Operator - Athena House Band 3 Main area ICT Administration Grade Band 3 Contract 12 months (Fixed Term 12 months) Hours Full time - 37.5 hours per week Job ref 436-8362608 Site Athena House Town Birmingham Salary £25,760 - £27,476 Per annum, Pro rata … application developers and specialist application support. Main duties of the job We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust. You will be responsible for the logging of ICT support calls ...

Bailey Advertised Salary: Competitive with Excellent Benefits Career Grade: C About the role We're seeking an experienced IT leader to oversee the delivery, stability and continuous improvement of critical business applications and IT services across Enterprise Cloud. Leading multi-disciplinary teams, you will ensure high-quality operational support … drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs. This role combines people leadership, service delivery and technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider technology initiatives. You'll play a key role ...

procedures, quality expectations, and response deadlines. Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability. Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities. … commissioning-focused knowledge transfer. Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation. Mandatory Requirements: Minimum BSc in Electrical Engineering, or equivalent qualification, with four to five years of relevant project or service experience. Experience with ...

training requirements to ensure team members remain up to date. This role feeds information up to the Application Support Manager and ensures the effective delivery, support, maintenance and optimisation of software solutions and underlying data, with a focus on CAFM systems and other business-critical applications.They will develop … recurring 1-2-1 cadence, including preparation, documentation of actions and follow-through, and act as the first point of escalation for team and delivery issues.· Application Support: Provide support and maintenance of software applications, including CAFM, financial and other business-critical applications from a data perspective. This includes ...

Birmingham, GBR - CC Blackfr. CC, GBR - CC Hatfield Adm, GBR - CC Manchester | Job-ID: 220521 | Contract type: Fixed Term Contract | Business Unit: Customer Success & Service Delivery Life on the team Location: Nationwide Start Date: July 2027 Contract: Fixed Term - Full time Application Process: Online application, Video Assessment … face-to-face assessment centre Our Service Managers are the front of our business, working directly with our customers. They are responsible for developing long-term relationships and a partnership with our customers, by providing high-quality support whilst generating creative solutions to challenges, ultimately helping our customers ...

Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Position Overview As a Customer Relations Manager … will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs ...

consultancy delivering a new banking programme. We are looking for an experienced Senior Project Manager with a strong background in consulting, outsourcing or managed-service delivery. This is a hands-on delivery role involving complex software, cloud and data-migration workstreams within a regulated environment. The initial contract … implementation. Deliver software, application, cloud and data-migration initiatives. Establish and maintain robust project governance, plans, RAID logs, dependencies and change controls. Manage distributed delivery teams, third-party suppliers and consultancy partners. Own project budgets, forecasting, actuals, resource costs and supplier spend. Identify opportunities to improve resource utilisation ...

Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions. Produce detailed technical documentation on system installation and support procedures. Providing customer training Working closely with the service ...

continually improve a cloud-based Microsoft environment across multiple sites in the UK. You will manage external technology partners, leading IT service delivery, procurement and strategic initiatives with autonomy. The role combines hands-on technical work with operational leadership, stakeholder engagement and delivery of IT transformation projects ...

support decision-making. As a trusted business planning partner, you will build strong relationships across the organisation, enabling coordinated planning, effective reporting, and successful delivery of strategic priorities. Work with stakeholders to ensure service delivery and change plans remain aligned to strategic objectives, providing challenge where needed. … decision-making through planning analysis, performance insights, and reporting. Provide advice and guidance on planning, performance reporting, governance, and gateway requirements. Partner with delivery leads and sponsors to develop and maintain integrated plans covering deliverables, resources, capabilities, and dependencies. Ensure plans and performance reporting remain accurate, up to date ...

Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing … Team, setting clear objectives and performance expectations. Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs. Drive service improvement, standardisation, automation, and operational efficiencies. Infrastructure Operations Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management. Oversee the operation ...

continuous improvement Driving digital transformation, from cloud migration and automation to new systems that make people's jobs easier Overseeing infrastructure, networks, applications and service delivery so the business runs smoothly every day Strengthening cyber security, data protection and business continuity Managing the IT budget, suppliers and contracts … best value and service Working with leaders across the business to understand their challenges and find the right technology solutions Keeping the business ahead of the curve by exploring new tools, including AI and data-driven solutions WHAT WE'RE LOOKING FOR Proven experience leading an IT function ...

analytics and future AI capabilities. Lead, develop and inspire the Data Engineering function, fostering a high-performing team culture and engineering excellence. Drive the delivery, adoption and continuous enhancement of the Azure Databricks Enterprise Data Platform. Establish a sustainable in-house data engineering capability, ensuring effective knowledge transfer from … risks and dependencies. Build team capability through coaching, mentoring, structured development and Databricks-focused training and accreditation. Manage technology partners, platform performance and service delivery, while supporting the retirement of legacy data solutions and reporting processes. What we`re looking for Proven experience leading and developing high-performing ...

architecture role that goes well beyond traditional pre-sales. You will act as the bridge between customer strategy, core business processes, technology design, and service delivery — working alongside sales teams to help organisations modernise their enterprise landscapes. You will also play a meaningful role in how we approach … companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. ...