26 to 50 of 59 Service Delivery Jobs in the West Midlands

diverse customer base. Working within a fast-paced MSP environment, you will support modern on-premises, virtualised, and cloud infrastructures while contributing to service improvements, mentoring junior engineers, and enhancing operational standards. Key responsibilities: Act as the technical escalation point for 1st and 2nd Line Support Engineers Take ownership … remote monitoring and management tools Maintain accurate technical documentation, knowledge base articles, and customer records Identify opportunities to reduce recurring incidents and improve service delivery Support continuous improvement initiatives across processes, tools, and technical standards Communicate effectively with customers, translating technical concepts into clear business language Mentor ...

Provide first line and some second line IT support across EUC services, including hardware, software, and access requests Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs Support M365 applications and user access issues, ensuring minimal disruption to end users Troubleshoot and resolve desktop … updates within ServiceNow Support user onboarding, account setup, and access provisioning activities Work collaboratively within a wider IT support function to ensure consistent service delivery Key Experience Required of the IT Support Engineer: Previous experience in a 1st line or 2nd line IT support/Service Desk ...

reducing reliance on legacy infrastructure and helping drive an automation-first approach across the business. You'll work closely with infrastructure, networking, security and delivery teams to build resilient, secure platforms that support business growth and innovation. Key Responsibilities Design, implement and support cloud infrastructure across Azure … highly available platform solutions Automate infrastructure deployment and management using Infrastructure as Code (IaC) Develop and maintain CI/CD pipelines to support efficient delivery Support cloud migrations and infrastructure modernisation projects Work closely with networking, security and operational teams to maintain service reliability Troubleshoot and resolve complex ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions. Produce detailed technical documentation on system installation and support procedures. Providing customer training Working closely with the service ...

business-critical data services. What You'll Be Doing Supporting live production data services and platform operations. Investigating and resolving incidents, ensuring rapid service restoration. Identifying recurring issues and implementing long-term solutions. Maintaining and enhancing ETL processes and data integration workflows. Working closely with service delivery ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux … sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across ...

Birmingham, responsible for developing, producing and maintaining management information to support commercial and operational decision making, including client KPI monitoring, performance tracking, project delivery and contract mobilisation. You will promote the effective use of systems such as MCM within the Birmingham branch, while continuously identifying opportunities for process improvements … captured, reported and maintained accurately in line with standard operating procedures Produce regular and ad hoc reports to monitor client KPIs, contract performance and service delivery outcomes Support contract set up, reporting requirements and mobilisation activity through accurate data analysis and system input Develop dashboards and performance reports ...

mission-critical ServiceNow platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable … service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and support the strategic vision, while being part of a supportive and inclusive team. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped ...

search for an experienced Field Services Manager. This is a hands-on leadership role, responsible for managing a team of field engineers, overseeing service delivery, handling technical escalations, and supporting customers across a Managed IT environment. Required Experience Previous IT Team Lead, Field Services Lead or Technical Support ...

regulatory requirements. This role requires a balanced approach, combining hands-on support and management of network infrastructure with effective communication and coordination with external service providers and international colleagues. If youre a hardworking individual thats ready to kick-start your career with an award-winning employer, apply to join … standards, and internal policies to maintain full compliance. Deliver second and third-level support to regional teams and stores, escalating complex issues to external service partners when necessary to ensure timely resolution. Prepare clear and concise communications for the business regarding network updates, changes, and incidents. Conduct thorough testing ...

regulatory requirements. This role requires a balanced approach, combining hands-on support and management of network infrastructure with effective communication and coordination with external service providers and international colleagues. If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply … standards, and internal policies to maintain full compliance. Deliver second and third-level support to regional teams and stores, escalating complex issues to external service partners when necessary to ensure timely resolution. Prepare clear and concise communications for the business regarding network updates, changes, and incidents. Conduct thorough testing ...

Recruitment Consultant About VIQU At VIQU IT, we specialise in IT recruitment and consultancy, built on long-term relationships, honest delivery, and a genuinely collaborative approach. We're not a high-pressure, transactional recruitment business. Instead, we focus on creating meaningful connections between exceptional talent and leading organisations. This … responsible for identifying new business opportunities, developing strategic client partnerships, and becoming a trusted advisor within your market. Supported by an established delivery team, you'll focus on winning and growing accounts while ensuring clients receive an exceptional recruitment experience. Key Responsibilities Proactively win new business and build ...

Proven subject matter experience in P2P gained within an international business. Finance Shared Services expertise we will consider captive/in-house or outsourced service delivery. Manufacturing sector experience would by highly advantageous. Ideally a qualified accountant or a highly experienced finance shared services professional. Strong business transformation skills ...

talented recruitment professionals with leading recruitment businesses. Their clients include well-established recruitment companies with an international presence and a reputation for delivering exceptional service and maintaining long-term client relationships. Position Overview An exciting opportunity is available for an experienced Recruitment Consultant to work within … Recruitment Consultant within a recruitment agency environment Proven success in building and maintaining client relationships Strong understanding of recruitment processes and client service delivery Ability to work in a fast-paced, target-driven environment Excellent networking and communication skills Job Details Opportunity: Recruitment Consultant – HR or Technology Sectors ...

with system-related backlogs, failed automations, and exceptions Guide end users through system processes to ensure accurate HR administration Liaise with IT, Finance, and service delivery teams to resolve issues affecting HR data flows Document resolutions, workarounds, and updated processes for operational teams Essential Skills Strong Oracle Fusion ...

across managed services, cloud, security, and data. They are a top Microsoft Partner turning over in excess of £70m with an excellent reputation for service delivery. This is a great opportunity for a proven sales hunter who knows how to open doors, build pipeline, lead value-based conversations ...

hundreds of customers worldwide. Growth is fuelled by a strong focus on innovation, continuous improvement, and a customer-first approach to product development and service delivery. Main Duties: This role focuses on driving new business and managing client relationships across the French market to support ongoing growth. It requires ...

demonstrations to both legal and business audiences. A strong understanding of legal workflows and interest in how technology and AI can enable better service delivery. Commercial awareness and comfort working in a goal‐oriented environment where collaboration and shared success matter. A collaborative mindset and ability to work effectively ...

Testing Engineer Location: West and East Midlands Hours: Monday - Friday 39 hours per week This is a hands-on technical role supporting the delivery of gas testing and analysis services across the East and West Midlands. It may involve at times covering other parts of the UK . … Develop and maintain strong technical knowledge of gas analysis Build and maintain effective relationships with customers and key stakeholders, supporting high-quality service delivery Ensure all work is completed in line with SGS quality, safety, and operational standards, with flexibility to travel across the UK, Ireland, and occasionally ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery and customer outcomes across healthcare environments. This role would suit experienced Account Managers, Customer Success Managers, Strategic Account Managers or Business Development professionals … plans, pipeline activity and CRM records. The ideal candidate will have a proven track record of growing existing accounts within a B2B, SaaS or service-led environment. You will be commercially minded, confident engaging senior stakeholders and skilled at identifying and converting growth opportunities across complex accounts. The role ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery ... CRWG1_UKTJ ...

Youll work on cutting-edge cloud technologies , contribute to process improvements, and be instrumental in enhancing our service delivery. This role is crucial for supporting customer and internal environments, complex technical escalations, optimising platforms, and advancing automation to deliver exceptional customer outcomes. Youll feel at home in this role … actively manage their environments. Were looking for someone who stays calm under pressure, works well with others, and brings curiosity, positivity, and enthusiasm for service excellence, automation, and continuous improvement. This role is hybrid and you can be based in our Birmingham, Bolton or Meppershall office 3 days ...

pipeline. Prepare and deliver proposals, presentations, and quotations to prospective customers. Work closely with internal teams to ensure a smooth transition from sales to service delivery. Monitor market trends, competitor activity, and industry developments to identify growth opportunities. Maintain accurate records of client interactions, opportunities, and sales activity using ...

Youll work on cutting-edge cloud technologies , contribute to process improvements, and be instrumental in enhancing our service delivery. This role is crucial for supporting customer and internal environments, complex technical escalations, optimising platforms, and advancing automation to deliver exceptional customer outcomes click apply for full job details ...