26 to 50 of 144 Service Delivery Jobs in the West Midlands

Search Inc. is seeking an IT Service Delivery Manager on a contract basis in Birmingham with hybrid work patterns. The role focuses on day-to-day service delivery and operational leadership in a large environment. You will manage service desk and second-line teams, drive … ITIL processes, monitor SLAs/KPIs, and coordinate with suppliers to sustain high service levels and continual improvements. #J-18808-Ljbffr ...

Gymshark is seeking a Head of Service Delivery in Solihull to shape a global technology services strategy and own the operating model that sustain growth. You will lead diverse teams, drive continuous improvement, and partner with key stakeholders to ensure reliable, scalable services across offices, retail, gyms … international markets. You will oversee incident, problem, change and knowledge management, aligning service delivery with business goals while delivering executive reporting and a #J-18808-Ljbffr ...

advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested*** The Service Support Officer plays a key role within the Digital Technology Services function, supporting the delivery, maintenance, and continuous improvement of the Trust … application support, ensuring systems are reliable, accessible, and aligned to operational and clinical needs. The role is responsible for triaging and resolving incidents, managing service requests, and administering system access in line with governance requirements. It acts as a central point of coordination between end users, technical teams ...

providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers … ensure our service delivery aligns to client expectation and contractual obligations. Ensuring the service is always available & proactively monitored so that issues are addressed to limit customer is impact, with full support when they are, not just to address the issue but ensure it doesn’t reoccur. ...

Convergence Group in Solihull is seeking a Service Delivery Manager to ensure our customers receive outstanding service in the Connectivity as a Service era. You will act as the voice of the customer, lead service performance reviews, manage escalations, and work with sales, delivery ...

powered, end-to-end solutions for all industries. Our client is listed on Euronext Paris. Mission/Role Summary Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs. Where purpose meets career: Work at the forefront … real operational and customer challenges. Build skills and a career in a fast-growing area supported by structured learning, specialist enablement and hands-on delivery experience. Help shape a new capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help ...

Accenture in Birmingham is seeking a Sr Manager for Client Service Delivery to lead end-to-end delivery of infrastructure and cloud services. You will own service health, SLAs and KPIs, leveraging AIOps tools and observability platforms to optimise performance and reliability. The role requires strong ...

Sharp Business Systems France is seeking an experienced Service Delivery Manager to lead the day-to-day delivery of managed services in a hybrid working environment. You will ensure operational excellence, maintain strong client relationships, and drive continual service improvement across multiple accounts. You will lead … team, manage SLAs and KPIs, and collaborate with onsite teams, technical specialists, service desk, and commercial teams to deliver exceptional customer outcomes. #J-18808-Ljbffr ...

account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. The role: Technical Supervisor The purpose … Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide ...

Digital Services- Fixed Term An exceptional opportunity has arisen for an experienced and strategically minded Head of ICT & Digital to lead the delivery of an enterprise-wide digital, data and technology transformation programme within a large, complex organisation. This is a fixed-term appointment to April 2028, with … clearly defined outcome: to design, mobilise and deliver a step-change in digital capability, operating model, and ICT service performance. Key Responsibilities Provide strategic leadership for all ICT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift ...

line Service Desk Shift Manager Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift ...

will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices click apply for full ...

Gymshark is seeking a Head of Service Delivery to shape and drive the global technology services strategy across offices, retail and growth markets. You will lead multiple teams and strategic partners to deliver reliable, scalable services with a focus on continuous improvement, resilience and cost effectiveness. You will … operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

journey is bringing the same structure, discipline, and continuous improvement mindset into commercial value streams to enhance pipeline quality, pricing performance, launch execution, service delivery, and customer outcomes. Reporting to the Global VP of Sales & Applications, you will work closely with commercial leaders to deploy SBS across … What you'll be doing: Drive measurable improvements across commercial Core Value Drivers, including order intake, funnel conversion, win rate, pricing effectiveness, quote turnaround, service delivery, and customer retention Facilitate Kaizen events and continuous improvement initiatives that deliver tangible business value Own commercial impact tracking, working closely with ...

responsible for ensuring the accurate submission of over 15% of the UK’s total packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects need … contact for each, the Account Manager will ensure that regular and appropriate levels of communication are maintained, while identifying areas for increased interaction and service development; in addition to being responsible for ensuring the timely data collection, and accurate data submission for each account. The Account Manager should ...

role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service, and a continuous improvement mindset. The role ensures customers achieve maximum value from our products and services while receiving exceptional support throughout their lifecycle. This … creating a cohesive, data-driven strategy that supports both customer and business growth. This role involves leading and developing a team of Customer Success & Service Delivery Managers, ensuring our clients achieve maximum value from our software solutions, driving customer retention, and identifying opportunities for growth. The successful candidate ...

patients and local community. The successful candidate will work closely with the Operations Managers and ATP Business Manager to support operational performance, service delivery, and the ongoing development of the practice. They will provide strong leadership and guidance, ensuring teams are effectively managed and supported to deliver … senior level Evidence of continuous professional development Leadership or management qualification (or willingness to work towards one) Desirable Knowledge of general practice service delivery to include Project Management Experience Essential Experience working within a GP practice, Primary Care Network (PCN), or NHS healthcare setting Experience in managing multiple ...

National Crime Agency is recruiting a Senior Officer for the Forensic Management Unit to lead service delivery and commercial assurance, coordinating with internal teams and external partners to ensure timely forensic analysis and data governance. The post requires strong IT and data analysis skills, stakeholder management, and experience ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

providing innovative and cost-effective solutions to both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us... … team! What we need... Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework ...

something bigger. Main Purpose of the Role & Responsibilities in the Business As an EDM Support Manager , you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs … from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. ...

strategic and operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service ...

Senior Service Desk Engineer 24/7 · Century City, Cape Town · Permanent · Hybrid About Zenzero Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured … growth and high standards, not in conflict. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. Senior Service Desk Engineer This is a pivotal role at the heart of our service delivery, where you’ll take ownership of complex, high ...

Support Desk Supervisor Reporting to the Head of Professional Services you will lead a team of approximately 10 support professionals, ensuring the delivery of an efficient, high-quality support service to our customers. You will oversee the day-to-day management of support operations, including ticket queues, service … support professionals, including workload planning, performance management, regular one to ones, development discussions and holiday cover Managing support ticket queues, priorities, ageing cases and service levels, while acting as the escalation point for complex or high priority incidents to ensure timely resolution and customer communication Monitoring service performance ...