351 to 375 of 411 Service Management Jobs in London

Legal Tech Stack & Automation Strategy: Support the administration, integration, and continuous improvement of our legal technology tools, with a heavy emphasis on Contract Lifecycle Management (CLM) systems. Atlassian Ecosystem: Support the legal department's Jira infrastructure. This includes assisting with the design, maintenance, and optimisation of workflows in Jira … Service Management (JSM) for legal intake, helping manage Jira Spaces, and building out a comprehensive, user-friendly knowledge base in Confluence. AI & Process Engineering: Proactively identify opportunities to embed AI and machine learning tools into everyday legal operations, supporting the development and implementation of AI-driven efficiencies (e.g. ...

providers in coordination with the global network team Support Cato Networks Zero Trust client configuration and troubleshooting for UK‐based endpoints Vendor & Asset Management Serve as the local point of contact for UK‐based IT vendors, suppliers, and service providers Maintain accurate asset inventory (hardware, licenses, peripherals) using … switching, Wi‐Fi (Cisco Meraki or equivalent preferred). Experience deploying and supporting Windows and macOS endpoints at scale. Familiarity with MDM/endpoint management tools (ManageEngine Endpoint Central, Jamf, Intune, or similar). Experience with IP camera systems and physical access control hardware. Strong troubleshooting skills — able ...

including network topology, identity, governance, and security guardrails Define and implement multi-cloud integration patterns including hybrid connectivity, cross-cloud networking, and unified identity management Produce architecture documentation, solution blueprints, and technical runbooks Lead technical design workshops and engage with stakeholders at all levels Oracle Database Administration Administer … optimise Oracle Database environments (11g, 12c, 19c and above) on-premises and in cloud Manage Oracle Database Service deployments across OracleDB@Azure, OracleDB@AWS, and OracleDB@GCP Perform database performance tuning, patching, backup and recovery, and capacity planning Manage Oracle RAC, Data Guard, and ASM environments Support Oracle Advanced ...

regulatory reporting. Act as the firm’s senior escalation point for cyber incidents, overseeing response, investigation, and remediation activities. Oversee threat detection, vulnerability management, and security monitoring, working with internal teams and external providers (e.g. SOC services). Ensure effective identity and access management controls, data protection measures … with the IT Infrastructure and Development Lead to ensure systems are designed and implemented securely (“secure by design”). Work closely with the IT Service Management Lead to ensure security controls are embedded within operational processes and incident management. Develop and deliver a firm-wide security awareness ...

hands‐on technical oversight. You will own day‐to‐day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with … hardware, network, and operational incidents Monitor and drive SLA, KPI, and incident resolution performance across IT support services Oversee proactive maintenance, troubleshooting, and problem management activities Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements Maintain and improve support processes, documentation, and team training ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‐edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … thrive. What You'll Do You will join our squad responsible for Enterprise Services on the ServiceNow platform, with a strong focus on Customer Service Management (CSM) and scoped applications. The squad delivers and operates business-critical solutions used globally across BCG. In this role, you will ...

feeds into the system in a timely manner Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence Change management: plan, test and release new versions of the system Write documentation on system features Write documentation on problem solving guides that will enhance Deal … server) : basic queries but also able to write code ideally Strong knowledge of Windows/Linux environments (commands, ability to create complex batches) Service management and monitoring tools : Splunk, Autosys, Geneos Strong knowledge of MarkitWire FIX protocol (v4.4) The role is based in London on a hybrid basis. ...

related field, or equivalent hands‐on experience. 5+ years in a relevant role (product, engineering, consulting, founder). Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders. Hands‐on technical ability: reading and troubleshooting production code … early‐stage startup environment. Experience writing production code. Background working with enterprise customers or complex technical sales cycles. Familiarity with IT, security, service management, or workflow automation. What We Offer Impact : Be a key player in shaping the success of our product and company. Growth : Build a fundamentally ...

design assurance across applications, data, integration, cloud, infrastructure and operational technology. Ensure solutions align with Mars enterprise architecture, cybersecurity, privacy, data, integration and service management standards. Provide domain technology leadership across Planning, including Blue Yonder and S&OP/IBP; Smart Manufacturing, including factory data, MES, connected worker … operations, resolving or escalating material technical risks and design decisions. Ensure solutions are scalable, resilient, maintainable and supportable, with appropriate monitoring, documentation, lifecycle management and operational ownership. Provide technical leadership to suppliers and system integrators, constructively challenging architectures, estimates and deliverables. Drive simplification, reuse and standardisation across the technology ...

from strategy through transformation, and run the programme self-sufficiently in front of the client. You'll design the target operating model and the service-delivery model that runs it, put AI and agents at the core rather than bolted on, and carry the organisation through the change. … What you'll bring Finance operating-model and GBS design. Deep, hands-on design of the finance target operating model, end to end - the service-delivery model (retained, shared services, global business services (GBS), outsourced and managed services, and the judgement to choose between them), location strategy and delivery ...

Wanstor Limited is seeking a 3rd line Support Engineer to join the Service Management team. You will act as a senior escalation point for complex incidents, troubleshooting across M365, Azure, Windows Server and AD in hybrid customer environments. You will drive root-cause analysis, propose improvements, and support ...

City St George's students and graduates easy access to digital careers and employability support. The Careers and Employability Directorate is the central careers service for all students at City St George’s except for Bayes postgraduate students. The directorate has six teams; Careers Consultants, Employer Engagement, Unitemps, Student … finding resolutions, escalating issues to the central IT department and vendors, as required. Optimising the configuration and design of CareersHub, the key careers service management system used by the Careers & Employability team, and other website subscription services, reviewing analytics data to inform developments. Managing and updating content ...

platforms, networks and digital services, ensuring resilience and alignment with partner and business needs. You will bring proven experience in technology operations or IT service management within a multi-site, consumer-facing environment, with strong stakeholder communication #J-18808-Ljbffr ...

technology service provider is seeking an Application Support Engineer to join their team. This role requires working collaboratively within Managed Service teams to enhance and maintain digital services. Responsibilities include conducting code reviews, automating monitoring processes, and managing application performance improvements. The ideal candidate will have substantial experience … application coding, familiarity with IT Service Management tools, and eligibility for Security Clearance. The position offers a hybrid working arrangement across multiple locations in the UK. #J-18808-Ljbffr ...

guide complex implementations. The ideal candidate will effectively collaborate with Sales, Customer Success, and Engineering while working in a remote-first environment. Strong project management skills and experience in Field Service Management or telecom sectors are essential. #J-18808-Ljbffr ...

people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company … Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Zinier is hiring a Head of Professional Services to lead enterprise delivery across ...

standards in line with the audit plan approved by the AXA UK&I Audit Committee Maintaining a network of key business relationships with relevant management and staff across AXA UK&I Applying audit standards and methodology during audits, as well as providing ideas and input to the continuous improvement … such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies and trends Good understanding of data analytics techniques and tools Significant knowledge of audit practices and techniques ...

Hogan Lovells Cadwalader is seeking a ServiceNow Solutions Developer to join our IT Service Management team in London or Birmingham. The role blends technical and functional ServiceNow expertise with strong business analysis and communication skills. You will design, configure and implement end-to-end ServiceNow solutions, including ...

Enterprise Systems Consultant to support Microsoft 365 and Azure administration across our UK-based operations. The role focuses on access control, licensing, and service management for multiple SaaS platforms in a global PSC environment. The ideal candidate has 2+ years of ICT experience, strong administration skills for Microsoft ...

drive architecture design, oversee delivery, and work closely with clients to translate business needs into scalable ServiceNow solutions. The role requires 10+ years in Service Management and 5+ years as Architect/Lead Architect, with deep expertise in ITOM, ITSM, and integration patterns. Travel for engagements ...

assessments, and participate in internal audits, leveraging tools like ServiceNow and Remedy. This permanent role offers on-site London work and opportunities to shape service management across clients including NIIT. #J-18808-Ljbffr ...

large-scale AI workloads, including distributed training at scale. Understanding of security, access control, resilience/continuity and systems-operation rigour (ITIL or equivalent service management). Strong collaboration and influencing skills across technical and non-technical stakeholders; ability to explain complex technical concepts clearly and to mediate ...

Delivery-focused Project Manager with strong operational and service management experience to lead DEX Sustainability through implementation, operational readiness, stabilisation and transition into business-as-usual support. Responsibilities include leading cross-functional teams through design, delivery, testing, deployment and handover, managing non-functional requirements, risk, budgets and stakeholder ...

Henderson Scott is recruiting for 3 Business Analysts to join an ITSM transformation for a central government client. A strong BA background in IT service environments and experience in ITSM transformation will be essential. Candidates must be able to engage with senior stakeholders and support commercial analysis. The role … requires active involvement in defining future-state ITSM processes and governance, with close collaboration across architecture, operations and service management teams. #J-18808-Ljbffr ...

user support, including diagnosing and resolving straightforward IT faults and more. Role IT Support and User Support Log, categorise and prioritise IT faults and service requests received by telephone, email, or other approved channels (internal ticketing system). Provide professional first-line support, gathering clear information to diagnose hardware … equipment. Record faults, actions and resolutions and contribute to user guides, technical documentation and standard procedures. Identify recurring issues and provide information to support service improvements. Learning and Development Attend apprenticeship training and complete the Level 3 Information Communications Technician qualification, using protected study and off-the-job training ...