351 to 375 of 566 Service Management Jobs in London

Managed Services to lead and scale a global managed IT and security services function across the UK and offshore locations. The role will own service delivery, operational performance, customer experience and commercial profitability, driving a consistent, scalable and commercially sustainable operating model. Key Responsibilities Lead global Service Desk … Field Engineering, NOC, SOC and internal IT support operations. Define and implement managed services strategy, operating models and service improvement initiatives. Own service performance, SLAs, operational risk, customer satisfaction and executive escalations. Drive profitability, margin improvement, cost optimisation, resource utilisation and capacity planning. Standardise service delivery, processes ...

sustainability, volunteering – you’ll find like-minded people driving change at Howden.The IT Support SME role is responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution. The role combines strong technical troubleshooting, proactive ownership and excellent stakeholder communication to deliver a dependable and customer … resolving complex incidents and requests, delivering high-quality remote and desk-side support, and ensuring issues are triaged, owned and progressed within agreed service levels.Location: Milton Keynes, London, Whitney. Office based 3 days per week.Reporting Line: IT Service Delivery ManagerTravel Requirements: Occasional travel to UK office locations ...

business, and subsidiaries. Drive Full Atlassian Platform Adoption: Treat cross-selling as a net-new sales motion—positioning distinct platform pillars (e.g., Jira Service Management vs. legacy ITSM vendors, Work Management, and AI/Rovo) to new budget holders across IT, Ops, and Business teams. Lead Strategic … . Platform & Cross-Pillar Selling: Experience selling multi-product SaaS platforms or successfully displacing competitor legacy tools in adjacent categories (e.g., ITSM, DevOps, Work Management). Channel & Partner Ecosystem Experience: Proven ability to source and accelerate deals through co‐selling motions with Solution Partners, System Integrators, and technology alliances. ...

About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £160.5 billion in customer investments (as of September 2026). It has an adviser and customer offering … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which ...

support the Senior Director, Managed Technology & IT Business Operations in the day-to-day coordination and delivery of Global IT's PMO, supplier management and M&A activity. You'll provide the operational structure, planning, governance, analysis and follow-through needed to keep agreed initiatives progressing and stakeholders informed … seamlessly.This is a highly visible role at the heart of technology transformation, where you'll help deliver acquisition integrations, divestments, supplier governance and portfolio management activities that support business growth and operational excellence.The RoleThis Level 5 Manager role supports the Senior Director, Managed Technology & IT Business Operations ...

customers, as well as delivering social value to the UK with our products and services.Role SummaryAn exciting opportunity has arisen for a Product/Service Owner to join the Information Security team. The Product/Service Owner is responsible for oversight of operations and maintenance of security controls … ongoing service improvement and security validation.Operating as a member of a squad of security experts the service owner maintains the backlog of work and agrees priorities with stakeholders and achievable targets with the squad.This position requires deep technical expertise, strong analytical capability, and the ability to translate technical ...

effective operation of Gamma's Voice Network Platform. This role coordinates day-to-day network operations, maintenance and change delivery, ensuring objectives and service commitments are met through effective workload management, guidance and stakeholder engagement. The role combines strong technical expertise with hands-on people leadership, providing guidance … align activities across the Voice Network platforms. This includes supporting cross-functional planning, managing dependencies, and ensuring the successful delivery of maintenance, change and service-related work, all with a strong focus on operational excellence. What will you be doing day-to-day? Here are a few examples ...

Cognita, a global leader in independent education, seeks a Head of IT Service Management to own the worldwide service experience. You will lead the global Service Desk and build ITSM capabilities powered by AI and automation. Based in London, the role requires building a high-performing … process-driven function with ITIL expertise, SLAs, XLAs, and strong vendor management, while aligning with safeguarding and regulatory standards. Travel may be required. #J-18808-Ljbffr ...

Employee Assistance Programme | Occupational Health | Onsite Gym Facilities Contractual hours 37 Basis Full time Job category/type Support Services Attachments Role Profile - ICT Service Desk Technician.pdf Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people … systems operating smoothly? About Us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 17 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ...

leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily operations … oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment. #J-18808-Ljbffr ...

quarter), leaving 5 additional remote days to be used as needed. We seek a hands‐on technical manager who can lead teams, own service delivery, and work alongside engineers to solve critical problems. Based in London, the role is responsible for end‐user support across EMEA and our global … team through sophisticated environments, and contribute hands‐on when needed. Why join us This is an opportunity to lead the modernisation of device management and office technology across a global private markets' firm. You will help shape the future of end‐user support, endpoint management, executive technology services ...

production systems and offerings. Our dedication to excellence ensures that our customer support is second to none, crafting a "center of excellence" for comprehensive service delivery support. Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform. By providing expert onboarding support … post-launch, aligned with their Tier. Act as the primary liaison during technical integrations and secondary contact for fixing and debugging. Support the Client Management team when up-sell opportunities are identified. Field and champion new Feature Requests submitted by retailers. Coordinate with internal Product and R&D teams ...

your responsibilities will include: Responsibilities Providing first-line IT Support Responding to and resolving user issues via phone, email and chat Logging incidents and service requests in the service management tool Managing incident and request lifecycle Prioritizing and categorizing incidents based on impact and urgency Escalating complex … tasks Assisting with software installations and updates Ensuring compliance with IT policies and procedures Adhering to ITIL best practices for incident and problem management Documenting solutions and creating knowledge base articles Providing excellent customer service Communicating effectively with users to understand their needs Following up with users ...

standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management … Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity. Occasional travel to datacentres and offices to ensure projects and service meets business requirements. Please note we are unable to provide sponsorhip for this position You will ideally have Strong business awareness alongside technical capability ...

Relationship Development Build long-term, high‐trust relationships with key stakeholders Identify upsell and cross-sell opportunities within existing accounts Position Kocho’s broader service portfolio strategically Maintain executive‐level engagement beyond initial deal closure Nurture and develop opportunities within the sales pipeline Work closely with marketing, pre‐sales … with farmer discipline. Experience & Capability Proven success selling complex IT services and digital transformation projects Strong understanding of business transformation, operating model design, IT service delivery and IT service management Track record of winning new logos and expanding existing accounts Comfortable selling to both technical and business ...

Bank of Kuwait (Int'l) Plc JD as distributed to PSD Qualifications ITIL 4 Foundation or higher Agile Practitioner or Scrum certification APM Project Management Qualification (PMQ) or equivalent Experience delivering technology changes and projects within financial services. Strong understanding of ITIL 4. Experience coordinating Service Transition activities. … party suppliers. Strong governance and documentation skills. Experience presenting to senior management. Understanding of technology infrastructure, cloud services and business applications. Experience using IT Service Management tools. Skills The job holder requires: Strong understanding of application lifecycle management, agile methodologies, and DevOps practices. Proven experience with application ...

Cognita is seeking a Head of IT Service Management to own the global IT Service Desk and ITSM capabilities. You will build and scale AI-enabled service delivery, define ITIL-based policies, and drive performance improvements across a multi-region organization including safeguarding and cyber security ...

Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS. Proficient in CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality. Excellent communication and problem-solving skills. Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/… release process for the team in promoting code to appropriate environments and monitor the promotion of such code to align with the Configuration Management Plan. Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool. Participate in all work product review sessions ...

plans. Manage the integration of office-based technology and supporting systems following a merger or business restructure. Coordinate infrastructure, networking, cyber security, architecture and service management teams to keep interconnected workstreams aligned. Develop and maintain project plans, milestones, resource requirements, RAID logs, dependency trackers and progress reports. Proactively … manage risks, issues and technical dependencies, with a strong focus on service availability and business continuity. Manage third-party suppliers, setting clear expectations around deliverables, timelines and acceptance criteria. Coordinate testing, release planning, cutover arrangements and transition into business-as-usual operations. Provide concise updates to senior stakeholders, highlighting ...

Finance, Technology and regulatory reporting functions, the Director will shape platform strategy, influence investment decisions, lead complex transformation and establish clear accountability for delivery, service quality, operational resilience and control effectiveness. The anticipated salary range for this role is £108,000 - £162,000, with the final offer determined based … Responsibilities 2/2 Be accountable for the reliability, supportability and operational resilience of Financial Regulatory Technology services, with clear performance measures and service improvement priorities. Ensure technology risks, incidents, control weaknesses and recurring service issues are identified, transparently reported and addressed through sustainable remediation. Embed effective technology ...

effectiveness, regulatory compliance, scalability and long-term value.The role leads and mentors Domain Architects, works closely with Enterprise Portfolio Architecture, and collaborates across Product Management, Engineering, Security, Data, Service Management, and Quality & Technical Assurance.They lead internal and third-party architecture resources, translating business and technology requirements into … Motivate the team to deliver high-quality architectural outputs, guidance and design artefacts, taking accountability for the team’s actions and decisions.**Technical Delivery Management:**Own architectural assurance for delivered solutions, ensuring conceptual architectures, high-level designs and solution design artefacts meet agreed standards.**Technical Oversight:*** Guide the Architecture ...

will also leverage our internal AI technology tools to optimize support workflows and documentation. You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees. Role responsibilities Act as the primary onsite technical … check‐out, stock audits, and secure device disposal. Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self‐service Knowledge Base (KB) documentation for end users. Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup ...

mindset of a business,we are uniquely placed to deliver on this challenging agenda. Job Description You will lead our IT operational estate, service desk and end user support, infrastructure and networks, our Microsoft 365 tenancy, full device and license management. You will own the relationship with our managed … service provider (MSP), with an embedded and capable service desk team of four works alongside you. You set the standard they work to. As part of the Technology team you will have multiple experts working alongside you, security policy sits with our Head of Information Security with whom ...

built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. … lifecycle. Reduce technical debt, duplication and unnecessary complexity so a small team can operate with excellence. Cybersecurity, risk and resilience: Lead cybersecurity governance, risk management and remediation with the Chief Technology Officer and specialist partners. Embed security, privacy and resilience into projects, suppliers, system changes and operating practices. Maintain ...

Version 1 is seeking an ITSM Process Controller to manage ITIL-aligned processes within Jira Service Management for the DESNZ project. This hybrid role is delivered from within the United Kingdom with occasional travel to London and requires eligibility for Security Clearance. You will oversee incident, request, change … CMDB and knowledge management, produce KPI reports, and lead CAB meetings to ensure service excellence and governance across the service lifecycle. #J-18808-Ljbffr ...