101 to 125 of 225 Service Management Jobs in the North of England

Support & Operations Technician Location: Greatham, Teesside, with travel to Stockton and Wynyard Contract: Permanent Sector: IT/Manufacturing/Industrial Operations Wolviston Management Services are recruiting for an IT Support & Operations Technician to join Tioxide’s IT team, supporting users, systems and technology across its Greatham, Stockton and Wynyard … across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party ...

Required: SC cleared/eligible for SC sole UK national Duration: 6 months Location: Inverness or Preston | 5 days onsite The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management across a complex … lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management lifecycle. Key Responsibilities Security Incident Governance Reporting & Executive Visibility Assurance & Evidence Management Essential skills Significant experience in Security Incident Management, Cyber Governance, Service ...

Vulnerability Management Analyst Preston or Inverness (Hybrid) £40k - £50k per annum + benefits Must be a sole UK national and eligible for Security Clearance Are you a cyber security professional with a passion for vulnerability management? Do you thrive on coordinating remediation, engaging suppliers, and turning technical risk … your next big move. We're recruiting on behalf of a global technology and business transformation leader, currently looking to bring five Vulnerability Management Analysts into a high-performing Security Operations team. This is a fantastic opportunity to join a growing cyber security function at a genuinely exciting time ...

Lead Service Desk Engineer Altrincham | £40,000 + Benefits The Opportunity A fantastic opportunity has arisen for an experienced IT professional to take the next step in their career as a Lead Service Desk Engineer. This role combines technical support, people leadership and service management, making … ideal for someone who enjoys helping both users and colleagues succeed. You'll be responsible for overseeing the day-to-day running of the service desk, supporting a team of engineers, and ensuring a consistently high standard of IT support across the organisation. What You'll Be Doing ...

application upgrades, changes and releases Leading application projects, implementations and replacements Coordinating testing and UAT Managing application incidents and escalations Maintaining application documentation and service information Supporting audits, governance and assurance activities Supporting cyber security assessments and incident response Ensuring applications are secure, reliable and fit for purpose Working … point of contact for SAP-related issues and escalations About you We are looking for someone with strong experience in applications management within a technical or complex organisation. You should have experience with: Business and enterprise applications SAP Application support and service management Third-party suppliers ...

engineering teams to improve application reliability, performance, and operational resilience. You will also leverage monitoring and observability tools to proactively identify issues and minimise service disruption. To be successful as an Application Support Engineer, you should have: Strong AWS knowledge from an application support and operational support perspective, including … with an understanding of release and deployment practices Experience using monitoring and automation tools such as Kibana, AppDynamics and other observability platforms to support service performance and operational excellence You may be assessed on the key critical skills relevant for success in the role, such as risk and controls ...

responsible for developing and supporting the platform, including its configuration, workflows, automation, data integrity and web portals, enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, you will ensure there … technical product owner for the UPM system and its associated portals - Ensure UPM is configured to best practice and documentation is maintained - Oversee release management, testing and safe deployment of changes - Lead the Pensions Systems team in delivering a high-quality support service - Monitor SLAs, XLAs, and drive ...

Security Incident Management Analyst x 3 Job type: Contract Town/City: Preston County: Lancashire Business Sector: IT Job ref: LFI 155013 Post Date: September 29, 2026 Security Incident Management Analyst (x3) Onsite in Inverness or Preston Active SC clearance We are looking for Security Incident Management … governance and operational review forums Maintain accurate, traceable and audit-ready incident records Support assurance, audit and continuous improvement activities Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder ...

Security Incident Management Analyst (x3) Onsite in Inverness or Preston £450 per day (negotiable) inside ir35 6 months duration Active SC clearance We are looking for Security Incident Management Analysts to join a major secure programme, supporting the governance and coordination of security incidents across a complex multi … forums Maintain accurate, traceable and audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder ...

transfers, and all other applicable data items Daily interaction with Xplan, PULSE, Symphony, Fusion and Third Party systems adhering to applicable SLAs and workflow management Adherence to all departmental procedures Close liaison with other teams and departments across the business to ensure all processes run smoothly and effectively Document … management - ensure documentation is scanned/saved and archived in accordance with department operating procedures Assist the Incident Management and Service Management Teams in the resolution of queries Participation in the Appraisal and Development Scheme To inform Line Manager of areas of concern and issues that ...

organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. As Head of Customer … Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership of a customer service ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.* Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.* Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.* Investigating and resolving complex incidents … large-scale, business-critical production environments.* Strong diagnostic and problem-solving skills with experience managing complex technical incidents.* Knowledge of mainframe operational practices, change management and service management processes.* Experience working within highly regulated or enterprise-scale environments.* Effective communication and collaborator management skills, with ...

Role Title: Vulnerability Management Consultant (x2 seats)Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) Role Description: About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier … SIAM) environment, supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability ...

responsible for developing and supporting the platform including its configuration, workflows, automation, data integrity and web portals enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, ensure there is a responsive … technical product owner for the UPM system and its associated portals. Ensure UPM is configured to best-practice and documentation is maintained. Oversee release management, testing and safe deployment of changes. Lead the Pensions Systems team in delivering a high-quality support service. Monitor SLAs, XLAs, and drive continuous ...

infrastructure on the platform.* Work with other teams to diagnose complex issues.* Action life cycle events based on the infrastructure roadmap following the change management process.* Creating and maintaining accurate records of Infrastructure services and assets, including documentation.* Implementation of technical solutions to meet specification and changes contributing … service improvement and systems management.* Participation in Service Transition process and activities.* Working within a team or independently to create and implement technical changes.* Identifying service inadequacies and contributing to the Customer Service Improvement Plan.* Maintaining understanding of current and emerging infrastructure technologies.* Working closely with ...

someone who has experience of this should be highlighted please. The key is someone who can lead the delivery of a supported Linux hosting service , not simply coordinate server provisioning. Lead the design, build and operational launch of a RHEL server offering on IBM Linux ONE. Work with … mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume. IBM Linux ONE/IBM Z: Understanding of LPARs, IFL capacity, platform resilience and the chosen virtualisation approach—such as z/VM or KVM. Enterprise RHEL ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

ownership of complex technical issues. The role will also support the delivery of IT projects and work closely with colleagues to provide an excellent service to users. Key Skills & Experience 3+ years' experience in an ICT support or infrastructure environment. Strong 3rd line troubleshooting and problem-solving skills. Good … supporting Windows devices, Chromebooks, Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning ...

with scripting languages such as Python for automation. Hands-on experience with Microsoft Fabric and Azure Data Factory, including pipeline orchestration, linked services, environment management, and parameterisation. Experience with SSIS for ETL processes and legacy data integration tasks. Expertise in designing and implementing CI/CD pipelines using tools … managing multiple client environments, ensuring stability and performance optimisation. Eligible for SC clearance Desirable Experience Understanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. About The Company ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems throughout the information system … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/or external resourceswhere ...

fantastic time to join us. About the Role We’re looking for an experienced IT Manager to lead our day‐to‐day IT operations, service delivery, infrastructure, cloud services, suppliers, cyber security and the IT support team. This is a key leadership role within our Operations function, ensuring … that support our future growth. Key Responsibilities Operational Leadership Ensure IT and communications systems operate effectively with minimal downtime. Maintain high standards of IT service management and user support. Plan and coordinate IT activities with minimal business disruption. Ensure the team is resourced to provide technical support during ...

HMRC is evolving into a modern, engineering-led organisation - enabling HMRC to deliver change faster while strengthening reliability, resilience and trust. As Head of Service Reliability Engineering, you will lead a distinct, independent capability spanning services, products and platforms. You will make reliability, operability and observability integral to engineering … from the outset. With enterprise-wide reach and influence, you will set the direction for SRE, raise service maturity and build a lasting capability that enables teams to innovate safely and operate with confidence. Job Description The Head of Service Reliability Engineering is accountable for defining, embedding ...

customers. The role carries end-to-end responsibility for the organisation’s technology capability, including Dynamics 365 Finance & Operations, enterprise applications, IT infrastructure and service delivery, cyber security, data and integration, strategic technology partners, and digitally enabled business transformation. While the Technology Director will operate at a senior leadership … strong understanding of the technology landscape and provide direct input where it matters most, from high-impact decisions and complex escalations to the management of critical incidents. Key Responsibilities Define and execute a business-focused technology strategy, roadmap and operating model, ensuring priorities, investment and delivery support organisational growth ...