101 to 125 of 127 Service Management Jobs in the North of England

microservices, event-driven architecture and data/analytics capabilities * Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management * Experience with enterprise architecture frameworks, tools and modelling techniques * Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation ...

systems are aligned with current and future business needs Manage IT budgets, forecasting, and cost-effectiveness across the function Lead on IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line support … working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input. Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required. Microsoft Server (2025, 2022, 2019) Microsoft environments: Azure (including ...

functional issues in collaboration with the team. Act as a mentor for junior consultants, supporting their development and reviewing their work. Manage incidents, service requests, and changes through ServiceNow or other ITIL-aligned service management platforms. Your Profile Minimum of 3 years of experience as a Workday … workshops, managing stakeholders, and driving solution design. Ability to work independently while providing guidance to junior colleagues. Excellent communication skills in English. Hour of service are 07:00 to 19:00 and team will operate separate shifts to cover this period. On-call support for P1 incidents will ...

functional issues in collaboration with the team. Act as a mentor for junior consultants, supporting their development and reviewing their work. Manage incidents, service requests, and changes through ServiceNow or other ITIL-aligned service management platforms. Your Profile Minimum of 3 years of experience as a Workday … work independently while providing guidance to junior colleagues. Excellent communication skills in English. Availability to work onsite in Manchester or Inverness. Hour of service are 07:00 to 19:00 and team will operate separate shifts to cover this period. On-call support for P1 incidents will be shared ...

functional issues in collaboration with the team. Act as a mentor for junior consultants, supporting their development and reviewing their work. Manage incidents, service requests, and changes through ServiceNow or other ITIL-aligned service management platforms. Your Profile Minimum of 3 years of experience as a Workday … while providing guidance to junior colleagues. Excellent communication skills in English. Availability to work onsite at client office in Manchester or Inverness. Hour of service are 07:00 to 19:00 and team will operate separate shifts to cover this period. On-call support for P1 incidents will ...

involved in different stages of the EOL process and provide general support to Project Managers. Key Responsibilities: Coordinate activities related to workstation application lifecycle management, including upgrades, remediation, and support. Engage with engineering teams to understand technical constraints and remediation approaches. Document processes, track tasks, manage blockers, and keep … compatibility assessments. Contribute ideas for process improvements, including automation opportunities. Who You Are: You have a solid understanding of EOL/EOS concepts, inventory management, and application compatibility within Windows workstation environments. You are comfortable using PowerShell for application discovery and troubleshooting, with the ability to interpret script outputs ...

direct reports initially), with responsibility for: - Building and owning the Group IT strategy, operating model and governance framework - Standardising Microsoft 365, identity, endpoint management and collaboration tools across the Group - Driving the Group's cyber security, risk and resilience agenda - Embedding ITIL-aligned service management ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations * Possesses SC clearance with a minimum of 6 months remaining * Be a sole UK National ...

develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365/Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation ...

team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system … escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation ...

Technical Support Engineer to join their expanding support team. This is an excellent opportunity for someone with a background in IT support, customer service, technology or a recent technical qualification who wants to develop their career within a fast paced and varied environment. You'll support customers with technical … checks, preventative maintenance and technical improvements. Support senior members of the technical team with more complex issues. Maintain documentation and contribute ideas to improve service delivery. Work collaboratively with colleagues, customers and external partners. Experience Required: Strong problem solving ability and logical approach to troubleshooting. Confident communication skills with ...

implementing ServiceNow solutions across multiple data centres and public cloud platforms. SME in multiple areas of the ServiceNow core platform modules or the IT Service Management modules Functional experience in ServiceNow platform security, Integration frameworks, technologies and best practice. Strong influencing and communication skills when presenting to technical ...

placement year, internship, part time role or customer facing position. Exposure to IT support, helpdesk, hardware, networking or workplace technology. Experience using ticketing or service management systems. What's on Offer: Salary of £25,000 - £30,000 per annum. Hybrid working. Full training and ongoing mentoring from experienced ...

implementation support. Implement a range of solutions —from routines for calculating member benefits and programs for loading/validating data, to automated reports for service management. Collaborate with the Operations team and across the wider business. You will build strong working relationships across teams and with customers Deliver solutions ...

experience delivering complex AI software implementation projects. Strong commercial acumen covering budgets, forecasting, utilisation and profitability. Experience building, leading and scaling teams. Excellent stakeholder management and executive-level communication skills. Experience with Microsoft, Sage or Salesforce ecosystems, ERP, CRM or enterprise software platforms, and a background within Field Service Management or AI workflow automation (desirable). What Success Looks Like Building a scalable AI Professional Services function that supports rapid growth. Improving implementation quality, customer satisfaction and time-to-value. Increasing utilisation, project profitability and delivery performance. Creating a high-performing team and operating model that drives ...

excellence and organisational design within a rapidly growing AI technology environment. Leeds - Office Based 30 Days Holiday + Bank Holidays (rising to 35 with service) + Work Anniversary Day Off Professional Services Leadership & Strategy: Define and execute the AI Professional Services strategy in line with business growth objectives. Lead … Governance: Oversee the successful delivery of customer implementation projects, ensuring high-quality outcomes delivered on time and within budget. Introduce robust AI governance, risk management, change control and delivery reporting frameworks. Create repeatable deployment methodologies and implementation playbooks that support scalable growth. Ensure customers successfully transition from implementation into ...

support or a related field? Do you have knowledge of mobile device operating systems (iOS, Android)? Have you got experience with mobile device management (MDM) platforms? This is desirable. Do you have experience with field service management software and working in a regulated industry? Do you have … range of benefits designed to support your life in and out of work, some of which include Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle ...

people and creating high-performing teams. Experience with platforms such as Microsoft Dynamics, Business Central, Power Platform, Salesforce, ServiceNow, Oracle, SAP, IFS or field service management solutions would be advantageous. Why this opportunity? Executive-level role with the opportunity to shape a global Professional Services function. Competitive salary ...

lead design governance, and embed automation to deliver secure, scalable services. You will mentor engineers, produce technical documentation, and ensure alignment with ITIL v4 service management while maintaining strong stakeholder communication. #J-18808-Ljbffr ...

Avaya telephony systems. Experience managing Catapan encryptors and associated security procedures. Relevant Cisco certifications (CCNA, CCNP or equivalent). Experience working within ITIL service management environments. ...

Cprvision is seeking a Client Services Director in Manchester to manage all aspects of service delivery, focusing on leadership and operational excellence. This role involves overseeing customer support, implementing ITSM practices, and leading professional services to align with customer needs and drive satisfaction. The ideal candidate will have … strong background in IT service management, be able to develop effective customer experience strategies, and promote a culture of collaboration and customer-centricity within the team. #J-18808-Ljbffr ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

annum, dependent on experience Leeds - Office Based with UK Travel 30 days holiday (increasing by one day per year of service, up to 35 ) + Bank Holidays + Work Anniversary Day Off Excellent career growth opportunities in a thriving start-up environment Benefits include Wellbeing Support, Bright Exchange Discounts … speed up time-to-value. Skills & Experience Essential: Experience within a SaaS business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management SaaS. The ability to simplify and explain technical concepts such as workflows, integrations or APIs. Experience designing structured training programmes or learning ...

Systems Manager and work in close association with the Senior Systems Support Analysts. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support. Person Specification Qualifications Essential Higher Diploma in computer science or related discipline. … environment with evidence of professional development. Experience of maintaining and supporting computer systems. Use of Microsoft Office Suite. Desirable ITIL Foundation Certificate in IT Service Management. Special Skills & Knowledge Essential Demonstrable skills in Structured Query Language(s) SQL Demonstrable skills in the use of software and software development tools. ...

optimisation activity, with a clear expectation that knowledge, configuration documentation and implementation detail are transferred to relevant Health Informatics colleagues to support ongoing system management and BAU support. The role will support the safe configuration and continued optimisation of Trust EPR systems through agreed development priorities. The post holder … support reporting requirements, maintain system quality and ensure developments are implemented in a coordinated and controlled way. The post holder will contribute to service continuity by sharing configuration knowledge, supporting cross-cover for planned EPR development activity and working collaboratively with colleagues in line with Trust policies and agreed ...