76 to 85 of 85 Service Management Jobs in the North of England

teams on various projects run smoothly. Key Responsibilities: Provide 2nd and 3rd line technical support across IT systems and services, resolving complex incidents and service requests. Act as a senior escalation point within IT Service & Operations, taking ownership of incidents and project-related issues through to resolution. Proactively … monitor support queues, support Service Desk triage, and help improve resolution times and first-time fix rates. Ensure the stability, availability, and performance of IT systems, supporting users across offices and remote project sites. Manage IT project site mobilisation, operational support, and demobilisation activities for approved project requests. Coordinate ...

existing applications align with identity, security, governance, and operational processes. Get ready to collaborate with various teams, including Microsoft 365, Cyber Security, and Service Operations, to deliver secure and supportable solutions! Key Responsibilities: Lead Application Integration: Oversee the technical onboarding of applications from design to BAU support. Secure Integrations … automation skills (PowerShell preferred). Desirable Qualifications: Relevant industry certifications (e.g., Microsoft Identity/Security/Azure fundamentals). ITIL v4 Foundation or equivalent service management certification. Experience with security frameworks like ISO27001 or Cyber Essentials Plus. If you're ready to take your career to the next ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment ...

Responsibilities Lead the delivery of the organisation's TechOps portfolio, including infrastructure, platform and operational technology initiatives. Own programme planning, prioritisation, governance and dependency management across multiple concurrent projects. Partner with senior leaders across Infrastructure, Networks, Platform Operations, DBA, Service Management and SRE teams. Drive change control … risk management and delivery reporting across the technology function. Ensure resilience, availability and operational readiness are embedded throughout programme delivery. About You Proven experience leading large-scale infrastructure or TechOps delivery programmes. Strong understanding of infrastructure, networks, platforms, databases and operational technology environments. Ability to influence and challenge senior ...

systems, with a strong focus on improving efficiency, value, and user experience through cloud-based solutions. Description Support the delivery and day-to-day management of Oracle Finance and related cloud systems Coordinate system upgrades, releases, and patches, including testing and business communication Work with third-party suppliers … manage incidents, defects, and service requests Assist with small-scale enhancements and system improvements Monitor system performance and contribute to continuous improvement activities Translate business needs into system changes aligned with Oracle capabilities Maintain system documentation and update process materials Support user adoption, including training content and Oracle Guided ...

/ECP platform. Key Responsibilities: Manage the Release Cycle: Oversee development and execution of test plans against Core IT Systems, including Oracle Cloud, Duty Management Systems, and productivity tools (M365). Develop Testing Processes: Create and validate testing criteria for ICT and business-wide use, ensuring delivered software … software suppliers to drive effective change. Automation Opportunities: Work closely with experts to identify and implement opportunities for test automation and efficiency improvements. Risk Management: Estimate efforts for tasks, identifying risks that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education ...

systems, with a strong focus on improving efficiency, value, and user experience through cloud-based solutions. Description Support the delivery and day-to-day management of Oracle Finance and related cloud systems Coordinate system upgrades, releases, and patches, including testing and business communication Work with third-party suppliers … manage incidents, defects, and service requests Assist with small-scale enhancements and system improvements Monitor system performance and contribute to continuous improvement activities Translate business needs into system changes aligned with Oracle capabilities Maintain system documentation and update process materials Support user adoption, including training content and Oracle Guided ...

Cprvision is seeking a Client Services Director in Manchester to manage all aspects of service delivery, focusing on leadership and operational excellence. This role involves overseeing customer support, implementing ITSM practices, and leading professional services to align with customer needs and drive satisfaction. The ideal candidate will have … strong background in IT service management, be able to develop effective customer experience strategies, and promote a culture of collaboration and customer-centricity within the team. #J-18808-Ljbffr ...

committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. Duties … software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware You may be asked ...

Rapidly identify risks or issues relating to or uncovered by analysis activities. Ensure these are accurately and formally raised with line/project/service management. Job responsibilities The post holder is responsible for supporting the delivery on a range of digital projects and improvements across a forward thinking … business modelling techniques and experience in obtaining input from and communicating modelling results to senior managers for agreement. Desirable Agile certifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...