126 to 150 of 222 Service Management Jobs in the North of England

lessons learned and closing projects against agreed acceptance criteria.* Support and mentor junior project professionals, promoting a culture of continuous improvement and driving project management best practice across the organisation. **We tend to look for people with:****Essential:** * Proven experience as a Project Manager, Scrum Master, or similar delivery … vendors, including oversight of contracts, statements of work and delivery commitments.* Familiarity with PMO processes, governance frameworks and portfolio reporting.* Excellent communication and stakeholder management skills, with the ability to build strong relationships and communicate effectively with both technical teams and senior business leaders.**Desirable**:* Professional Agile certification such ...

lessons learned and closing projects against agreed acceptance criteria. Support and mentor junior project professionals, promoting a culture of continuous improvement and driving project management best practice across the organisation. We tend to look for people with: Essential: Proven experience as a Project Manager, Scrum Master, or similar delivery … vendors, including oversight of contracts, statements of work and delivery commitments. Familiarity with PMO processes, governance frameworks and portfolio reporting. Excellent communication and stakeholder management skills, with the ability to build strong relationships and communicate effectively with both technical teams and senior business leaders. Desirable: Professional Agile certification such ...

Department: IT Reports to: IT Management Location of Employment: Stockport office and working on sites (Must be able to drive) Employment type: Full-time About the Position learnd are seeking an experienced IT Helpdesk Engineer to join our small, collaborative IT team, supporting approximately 400 colleagues across the organisation. … clients. This Position focuses exclusively on internal colleague support. You will take ownership of the day-to-day helpdesk operation, resolving technical issues, managing service requests, administering user accounts and supporting our Microsoft-based endpoint environment. Alongside hands-on technical support, you will be responsible for maintaining effective helpdesk ...

volunteering - you’ll find like-minded people driving change at Howden. The IT Support SME role is responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution. The role combines strong technical troubleshooting, proactive ownership and excellent stakeholder communication to deliver a dependable and customer … resolving complex incidents and requests, delivering high-quality remote and desk-side support, and ensuring issues are triaged, owned and progressed within agreed service levels. Location: Manchester. Office based 3 days per week. Reporting Line: IT Service Delivery Manager. Travel Requirements: Occasional travel to UK office locations ...

software development and product teams to improve system reliability and operational practices. Implement and enhance monitoring, logging, and observability to identify issues and track service improvements. Diagnose and troubleshoot application, infrastructure, and service-related incidents across multiple technology layers. Improve system scalability, resilience, and fault tolerance. Use software … deployment, monitoring, and reliability engineering. Contribute to the wider Site Reliability Engineering and DevOps community. Continuously evaluate new technologies, tools, and approaches to improve service delivery. The ideal candidate will have experience in several of the following areas: Software development experience, ideally with Java and web technologies such ...

Pennine Care NHS Foundation Trust is seeking an experienced Service Delivery Manager to lead end‐to‐end IT service delivery, including the Service Desk, remote 2nd line support and on‐site field engineering. You will embed ITIL processes, ensure safe, reliable services and drive improvements across … regional mental health trust. The role requires significant IT service management experience, strong stakeholder engagement and a proven ability to lead teams through major incidents and change #J-18808-Ljbffr ...

part of a small but productive and high performing team to provide full support to The Private Office. The role owns incidents and service requests, supports starters and leavers, investigates hardware, software, connectivity, data and application issues. This is a full time, office-based role. It is suited … computer systems, applications, Microsoft 365 services, user devices and networks across the business. Acting as the first point of contact for IT incidents and service requests, diagnosing and resolving technical issues remotely and in person, while maintaining accurate support records and documentation. Supporting user account administration, including onboarding ...

Lead the design, build and operational launch of a RHEL server offering on IBM LinuxONE. Work with the mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume. Essential experience IBM LinuxONE/IBM Z: Understanding … provisioning, patching, hardening, monitoring, backup, automation and production support. Cross-platform delivery: Experience aligning mainframe platform practices with Linux engineering and application requirements. Infrastructure service launches: Delivery of service catalogues, support models, SLAs, disaster recovery, operational acceptance and onboarding. Technical project management: Ownership of plans, dependencies, risks ...

/2026 Job Category: Office Based Roles Region/Division: Group Functions Brand: DFS Group Job Introduction About the role As an IT Service Desk Analyst, you’ll be the first point of contact for technical support across DFS. You’ll provide friendly and efficient assistance with a focus … weekend work involved. What you’ll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly and accurately ...

first time fix where possible, otherwise ownership is taken for managing an incident or request through to resolution. Working as part of a wider service operations team, the role is varied. The team support approximately 1000 endpoints worldwide, as well as various mobile devices and technologies. The role will … maintenance of Windows and OSX based systems and their applications. Communicate system outages to the wider business where it is business affecting. Work alongside service providers and vendors. Skills & Experience Required: Ideally a recognised IT qualification (e.g. Microsoft certification, ITIL) A basic understanding of Helpdesk/Service Desk ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

Remote Working with limited travel to offices locations in the UK, up to £160,000 base + Bonus + Benefits. Technology Operations | Business Transformation | Service Excellence Location: UK-wide – flexible location, with travel to key business locations as required The opportunity: Transform a large-scale technology operation, challenge … have the opportunity to assess how the function operates today, identify where performance and quality can improve, and develop a clear plan to transform service delivery. Working closely with senior leadership and colleagues across Product, Change and Infrastructure, you'll break down silos, improve collaboration and ensure the business ...

James Fisher and Sons plc is seeking a Service Desk Analyst to provide frontline IT support from Knutsford. You will resolve incidents, log and track tickets, and escalate complex issues while maintaining high customer service standards. You will work within a collaborative IT and Service Management team, gaining exposure to Microsoft 365, endpoint management, identity and cloud technologies and contribute to continuous service improvements. #J-18808-Ljbffr ...

complex infrastructure and cloud incidents, drive continuous improvement, and help maintain high levels of platform availability and performance. You'll work closely with Service Desk, DevOps, Security and Application teams to deliver reliable cloud services while supporting the organisation's wider digital transformation. This is an excellent opportunity … driving operational excellence across enterprise-scale environments. Key Responsibilities Provide third-line support for Azure, Microsoft 365 and infrastructure services, including major incident management and root cause analysis. Design, build and maintain secure Microsoft Azure solutions, including networking, compute, storage and Azure Virtual Desktop. Manage cloud security, identity ...

Manage complex endpoint activities including builds, rebuilds, migrations, deployments and upgrades. Troubleshoot device compliance, security, software deployment, certificate and policy-related issues. Utilize endpoint management platforms including Microsoft Intune, Configuration Manager and Jamf. Assess technical risks and ensure changes are implemented in line with security and operational standards. Produce … high-quality technical documentation, troubleshooting guides and knowledge articles. Contribute technical expertise to projects, technical investigations and service improvement initiatives. Stay up to date with modern workplace technologies, endpoint management practices and security trends. We need a candidate with Significant experience providing advanced onsite or endpoint technical support ...

Support Windows and Linux environments, Active Directory, and associated enterprise applications. Manage patching, updates, and backups following company standards and security requirements. Network & Security Management Support network infrastructure (LAN, WAN, VPN, and firewall configurations) in collaboration with network specialists. Ensure systems are configured and maintained securely in compliance with … NCSC Cyber Assessment Framework (CAF) and NIS Regulations . Help implement security controls, monitoring tools, and access management processes. Work with the Cyber Security team to find and address vulnerabilities and incidents. Service Delivery & Support Provide second- and third-line IT support to users across site operations, engineering ...

sustainability, volunteering – you’ll find like-minded people driving change at Howden.The IT Support SME role is responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution. The role combines strong technical troubleshooting, proactive ownership and excellent stakeholder communication to deliver a dependable and customer … resolving complex incidents and requests, delivering high-quality remote and desk-side support, and ensuring issues are triaged, owned and progressed within agreed service levels.Location: Manchester. Office based 3 days per week.Reporting Line: IT Service Delivery ManagerTravel Requirements: Occasional travel to UK office locations as required.Work Pattern: Full ...

transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement … ecosystem, contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary.Key Responsibilities Key Accountabilities and Decision Ownership:• IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues. ...

effective operation of Gamma's Voice Network Platform. This role coordinates day-to-day network operations, maintenance and change delivery, ensuring objectives and service commitments are met through effective workload management, guidance and stakeholder engagement. The role combines strong technical expertise with hands-on people leadership, providing guidance … align activities across the Voice Network platforms. This includes supporting cross-functional planning, managing dependencies, and ensuring the successful delivery of maintenance, change and service-related work, all with a strong focus on operational excellence. What will you be doing day-to-day? Here are a few examples ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

Operations Manager in our Connectivity (Network) team is responsible for continually improving the service delivered by the M&S and its Connectivity Partners, while ensuring commercial value and effective operational oversight. This role bridges technical engineering with strategy and vendor management to ensure high availability, security, and performance … connectivity services across all M&S sites. You’ll lead from the front, supporting engineers and partners with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. What’s In It For You Being a part of M&S is exactly that - playing ...

business applications, including enterprise systems such as ERP and CRM. Solid understanding of business analysis, process improvement, and application lifecycle management. Excellent stakeholder management, communication, and report-writing skills. Proven budgeting, planning, organisational, and project management capability. Results-driven with strong problem-solving, creative thinking, and customer service skills. Self-motivated with effective time management and a commitment to continuous learning. Adaptable and able to perform effectively under pressure. Experience managing teams, business change initiatives, external suppliers, and ServiceDesk platforms. Willingness to travel between sites as required. Valid UK Driving License Knowledge of ITIL service ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data specialists … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

processes, and ongoing innovation, with our teams around the world playing a key role in making that happen. The Role As IT Procurement & Asset Management Coordinator , you’ll support the day-to-day operations of our global IT Procurement and Asset Management function. You’ll take ownership … processes run efficiently, records remain accurate and compliant, and our teams receive the support they need. Who We’re Looking For Experience using ticketing, service management or workflow systems to manage and prioritise requests Strong organisational skills and excellent attention to detail Proficiency in Microsoft 365, particularly Excel ...

high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have … automate manual processes and reduce operational effort. Work collaboratively with engineers and stakeholders to deliver technical solutions. Contribute to incident, problem and change management activities. Research and evaluate new technologies, tools and approaches that could improve platform capabilities. Utilise AI-assisted engineering tools to improve productivity, automation and operational ...