151 to 175 of 196 Service Management Jobs in the North of England

Coordinate the post-sale client handover into implementation and operational delivery. Ensure requirements, responsibilities, timelines and dependencies are clearly understood. Work with Operations, Project Management, Product and Technical teams to confirm readiness. Ensure client teams understand how to operate, support and maximise the technology. Coordinate appropriate client training, documentation … feedback. Track actions through to completion and confirm outcomes with the client. Identify recurring operational issues and drive cross-functional resolution. Performance and Outcome Management Monitor agreed measures such as throughput, availability, utilisation, transaction performance, service speed and operational adoption. Work with the client to understand whether Boxbar ...

question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds. SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions for both administrators and candidates. Our Range and Impact EDExams operates … industrial engineering competencies. Public Safety, Security and High-Risk Operational Roles: Delivering rigorous knowledge testing for crowd control, event security, threat awareness, conflict management, and civil enforcement disciplines. Healthcare, Medical and Emergency Response: Administering workplace first aid qualifications, paediatric life-support testing, and specialist medical terminology examinations. Wellbeing, Safeguarding ...

Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Daniel Huijbens Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

COLLEAGUE EXPERIENCES WHILE CONTINUING TO EVOLVE WITH THE NEEDS OF THE BUSINESS. YOU WILL WORK CLOSELY WITH ARCHITECTURE, PRODUCT, BUSINESS ANALYSIS, TESTING, OPERATIONS, SERVICEMANAGEMENT AND DELIVERY COLLEAGUES. YOUR TECHNICAL DECISIONS WILL INFLUENCE ENGINEERING QUALITY, PLATFORM RESILIENCE, DELIVERY CONFIDENCE AND OUR ABILITY TO CREATE REUSABLE SOLUTIONS ACROSS MULTIPLE TEAMS. … Technology stack Salesforce Apex, triggers and asynchronous processing Lightning Web Components and JavaScript Salesforce Flow and secure UI development SOQL and SOSL Sales Cloud, Service Cloud and Financial Services Cloud Salesforce DevOps and metadata deployment tooling Automated unit, component and integration testing MuleSoft, Integration & Engineering Mule 4 and Anypoint ...

patterns, including nights/weekends Desirable: Industry-recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based … service model If this sounds like a good fit for you, apply now! Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section ...

Experis - ManpowerGroup is seeking a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex multi-supplier banking environment. Hybrid work arrangement in Sheffield, with 3 days on-site. The role requires 8+ years in service management and strong experience with enterprise-scale operating models, data flows, and governance. The position emphasizes architecture, data integration, and automation initiatives to improve service quality and #J-18808-Ljbffr ...

Marks & Spencer plc is seeking a Service Design & Transition Manager to lead the design and transition of new and changed services into live support within the D&T Service Management team. You will ensure services are fit for purpose, deliver business value, and are backed by robust … service designs and clear BAU readiness. You will work with practice owners, partners and suppliers to embed SD&T practices, govern end-to-end delivery from design to BAU, and maintain up-to-date service #J-18808-Ljbffr ...

Adult Services is making Wirral great for Adults, vulnerable people and their families and to promote an ethos of a high level of customer service to all key stakeholders, partners and clients. Provide efficient administrative support and be responsible for, in accordance with corporate policies, administrations of financial reporting … statutory requirements across the service. KEY TASKS Business Support Officer Responsible for the development, operation and delivery of comprehensive administration support across the service, ensuring deadlines are met and tasks are completed to a high standard, inclusive of minute taking. Minute take events and meetings, incorporating previous minutes. ...

build a career in technology while earning a salary and gaining a recognised qualification? DWP Digital is offering an exciting opportunity to join our Service Management community as an Apprentice IT Service Manager. You'll combine practical workplace experience with a Level 3 Digital Support Technician Apprenticeship ...

across a broad range of enterprise technology, including: Infrastructure architecture and detailed design Data centre architecture Microsoft 365/Office 365 Identity and access management (IAM) Authentication and authorisation Cyber security Cloud architecture Resilience, business continuity and disaster recovery IT architecture methodologies and governance Application development methodologies IT operations … service management and support About You You will be an experienced technical leader with strong analytical and communication skills and the ability to operate effectively across both technical and business environments. You should be able to: Translate business requirements into practical technical solutions. Evaluate new technologies and understand ...

Lloyds Bank plc in Halifax or Leeds is seeking a Technology Service Manager (Private Cloud) to lead the private cloud platform and drive service excellence across the lifecycle. You’ll partner with senior leaders, product owners and engineers to ensure resilient, secure services and a strong consumer experience. … role requires proven service management experience with supplier/partner relationships, strong stakeholder influence, and the ability to lead large meetings in a fast-paced IT #J-18808-Ljbffr ...

managing and improving it, onboarding websites, maintaining configuration, troubleshooting issues and developing improvements, tooling and automation. You will also create clear operating procedures for Service Desk engineers and identify opportunities to make website maintenance more efficient and scalable. HubSpot, CRM and CMS You will maintain and configure HubSpot … approvals and information, maintain accurate ticket and project documentation and take ownership of work through to resolution wherever possible. Working with the Service Desk You will help define and document repeatable website operational processes for the Service Desk, including initial website ticket triage, basic troubleshooting, website availability checks ...

Experience working with engineering and delivery leadership to ensure solutions are technically sound and practically deliverable. Strong understanding of security, governance, resilience, operational and service management considerations within solution design. Commercial awareness, including the ability to balance technical outcomes with cost, timescales, risk and delivery constraints. Experience working … your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data ...

Entry‐level Azure certification such as AZ‐900 or AZ‐104 Exposure to automation tools such as Terraform or Ansible Awareness of ITIL or service management frameworks Our culture At System C, we value collaboration, ownership and integrity. You will be supported to learn, grow and develop your ...

Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst the exact responsibilities … will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues ...

operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production and ongoing service delivery. Key Responsibilities Develop and shape the organisation's AI strategy, roadmap and architecture. Design secure, scalable and reusable AI solutions and implementation patterns. Identify … services, taking solutions from pilot through to production. Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre‐sales activity. Work closely with Product, Engineering, Security, Data, Operations ...

operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production and ongoing service delivery. Key Responsibilities Develop and shape the organisation's AI strategy, roadmap and architecture. Design secure, scalable and reusable AI solutions and implementation patterns. Identify … services, taking solutions from pilot through to production. Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre-sales activity. Work closely with Product, Engineering, Security, Data, Operations ...

Type : Permanent/Full-Time We are looking for an experienced, hands-on Workday Payroll Analyst to support the ongoing configuration, optimisation and service management of Workday Payroll. Position Overview You will provide hands-on Workday Payroll expertise , supporting configuration, troubleshooting and continuous improvement while providing Tier … People Systems teams. Key Responsibilities Support Workday Payroll configuration, development and optimisation Provide Tier 1 & Tier 2 Workday Payroll support Own and resolve incidents, service requests and system issues Troubleshoot Workday Payroll and investigate root causes Support and maintain Workday Payroll business processes Work closely with HR, Payroll ...

Type: Permanent/Full-Time We are looking for an experienced, hands-on Workday Payroll Analyst to support the ongoing configuration, optimisation and service management of Workday Payroll. Position Overview You will provide hands-on Workday Payroll expertise , supporting configuration, troubleshooting and continuous improvement while providing Tier … People Systems teams. Key Responsibilities Support Workday Payroll configuration, development and optimisation Provide Tier 1 & Tier 2 Workday Payroll support Own and resolve incidents, service requests and system issues Troubleshoot Workday Payroll and investigate root causes Support and maintain Workday Payroll business processes Work closely with HR, Payroll ...

running and results alongside internal teams and external auditors. Provide operational support across both live and test environments. Work across data centre, network and service management operations to maintain high levels of availability and resilience. Help train and develop junior team members, sharing your knowledge and supporting their … varied range of operational responsibilities to support wider business needs. Main Skills Needed Experience working with server, application or network monitoring and management tools. Familiarity with automated scheduling or batch-processing platforms. Strong troubleshooting and problem-solving skills. Good written and verbal communication. Ideally, experience with Microsoft applications ...

Lead to drive the delivery and performance of a broad applications estate with SAP at its core. The role oversees governance, outsourcing relationships and service management, while actively directing outsourced resources. The position requires hands-on leadership in risk and change management, SAP hosting, and the security ...

performant, scalable, and compliant in both cloud (Azure) and hybrid environments. Design modern APIs, integration patterns, and data flows in collaboration with engineers, DevOps, service management, and infrastructure teams. Act as a design authority within Agile delivery teams—supporting sprint planning, technical guidance, and continuous improvement. Produce high … automation, cloud-native design, or digital workflow modernisation. Experience with APIs, REST, integration and data modelling; understanding of middleware, message queues (e.g., Kafka, Service Bus), and ETL/ELT workflows. Experience designing solutions that work with legacy systems, SaaS, and enterprise applications. Certifications such as TOGAF, Azure/ ...

technical architecture. Simplifying and modernising the technology estate. Improving data architecture, quality, governance and accessibility. Strengthening cybersecurity, resilience and technology risk management. Improving service management and operational performance. Managing key technology suppliers, contracts and outsourced services. Prioritising technology investment and strengthening project delivery. Developing the technology team … Technology strategy and architecture. Legacy modernisation and systems integration. Data and information management. Cybersecurity and operational resilience. Technology transformation and change. Supplier and outsourced service management. Technology budgets and investment. Governance and programme delivery. Executive and Board-level stakeholder engagement. Experience within pensions, financial services, insurance or another regulated ...

Capgemini UK seeks a SIAM Release Analyst to coordinate end-to-end release management across a multi-supplier environment in Manchester, ensuring releases are planned, scheduled and deployed with governance and minimal disruption to live services. You will work with suppliers, delivery teams and service management to maintain calendars, assess risks, run governance forums and produce management information to support informed decisions. #J-18808-Ljbffr ...

Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale. At Magentus, people are at the heart of everything we do. … technologies to safeguard hybrid environments, enabling proactive threat detection and resilient incident response through close collaboration with infrastructure, operations, and cloud teams. Coordinate vulnerability management activities across endpoints, servers, cloud services, and network infrastructure, including validating findings, assessing risk, assigning remediation actions, tracking progress, and escalating overdue or high ...