151 to 175 of 222 Service Management Jobs in the North of England

ensure projects are delivered on time, within budget, and to the highest quality standards. This role requires a strong blend of leadership, stakeholder management, governance, and delivery expertise. The Delivery Lead will act as the key point of coordination between business stakeholders, technology teams, third-party suppliers, and senior … metrics and KPIs, identifying opportunities for continuous improvement. Manage resource allocation and capacity planning to ensure optimal utilisation of project teams. Support financial management activities, including budget tracking, forecasting, and cost control. Coordinate with external vendors and third-party suppliers to ensure successful delivery of contracted services. Lead project ...

appropriate reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post … incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent fix Own the Change Management process, chairing CAB, assessing ...

ensure that all database infrastructure and related systems are running efficiently. The Database Reliability Engineer strives to implement best practice in system monitoring, incident management and disaster recovery, while continuing to improve the reliability, resilience and automation within the technology stack. Responsibilities Act as the SQL Server … subject matter expert, providing technical leadership and best practice guidance. Monitor, maintain, and optimise database performance, proactively identifying issues and implementing alerts to ensure service levels are met. Perform database tuning, query optimisation, index management, and schema improvements to maximise performance and reliability. Support capacity planning and scalability ...

ensure that all database infrastructure and related systems are running efficiently. The Database Reliability Engineer strives to implement best practice in system monitoring, incident management and disaster recovery, while continuing to improve the reliability, resilience and automation within the technology stack. Responsibilities Act as the SQL Server … subject matter expert, providing technical leadership and best practice guidance. Monitor, maintain, and optimise database performance, proactively identifying issues and implementing alerts to ensure service levels are met. Perform database tuning, query optimisation, index management, and schema improvements to maximise performance and reliability. Support capacity planning and scalability ...

initiatives, ensuring alignment to the organisation's technology strategy, transformation objectives, and enterprise architecture standards. This position requires exceptional programme leadership, strategic planning, stakeholder management, and the ability to coordinate multiple interdependent initiatives across a global, matrixed organisation. The successful candidate will work closely with senior Architects, Engineering leaders … senior leadership. Ensure architecture initiatives remain aligned to strategic outcomes, regulatory requirements, technology standards, and organisational priorities. Coordinate funding, budget tracking, resource demand management, and investment reporting across the architecture portfolio. Facilitate collaboration across Architecture, Engineering, Cybersecurity, Service Management, Infrastructure, and Business teams to remove delivery barriers ...

strategy, aligns cloud architectures to strategic goals, and works across Technology, Innovation and Enterprise Architecture to ensure cloud-based architectures support agreed objectives and service expectations. This is an architecture enablement role rather than an architecture gatekeeping role. The successful candidate will define reusable patterns and guardrails, provide early … Demonstrable experience designing and governing enterprise cloud solutions. Strong knowledge of Microsoft Azure architecture and cloud-native services. Experience of identity and access management, including Microsoft Entra ID. Experience of cloud security, governance, resilience, cost management and operational design considerations. Experience with Infrastructure as Code, automation and contemporary ...

strategy, aligns cloud architectures to strategic goals, and works across Technology, Innovation and Enterprise Architecture to ensure cloud-based architectures support agreed objectives and service expectations. This is an architecture enablement role rather than an architecture gatekeeping role. The successful candidate will define reusable patterns and guardrails, provide early … Demonstrable experience designing and governing enterprise cloud solutions. Strong knowledge of Microsoft Azure architecture and cloud-native services. Experience of identity and access management, including Microsoft Entra ID. Experience of cloud security, governance, resilience, cost management and operational design considerations. Experience with Infrastructure as Code, automation and contemporary ...

mechanical expertise with the ability to motivate colleagues, organise competing priorities and anticipate what needs to happen next. Your background could be in field service, customer support, production supervision or another engineering environment - you don’t need to have held an identical role. Who We Are OpenWorks … employer-matched contributions to help you plan for the future. More Time to Recharge - 25 days’ holiday plus public holidays, long-service rewards, and the option to buy up to 5 extra days. Breakfast & Lunch on Us - Enjoy team breakfasts and freshly prepared lunches every day courtesy of Chef ...

workflows, integrations and AI agents that reduce manual effort, improve consistency and create repeatable value. This is an engineering and ownership role, not a service desk position with occasional automation duties. You will work from business problem through design, build, testing and safe deployment, and remain accountable for performance … part of how we work, and we believe our people are what make NetTeam a great business to join. You will work across Service, Professional Services, Cyber, Commercial and Operations, with the opportunity to shape standards, reusable solutions and customer-facing services rather than simply maintain a fixed backlog. ...

workflows, integrations and AI agents that reduce manual effort, improve consistency and create repeatable value. This is an engineering and ownership role, not a service desk position with occasional automation duties. You will work from business problem through design, build, testing and safe deployment, and remain accountable for performance … part of how we work, and we believe our people are what make NetTeam a great business to join. You will work across Service, Professional Services, Cyber, Commercial and Operations, with the opportunity to shape standards, reusable solutions and customer-facing services rather than simply maintain a fixed backlog. ...

month temporary contract to start asap Day rate: Competitive Market rate The Role: The role is part of the group which encompasses Infrastructure and Service Management across EMEA Bank, International Securities, and the 15+ countries in which these entities operate. The position is responsible for leading the Threat … Vulnerability Management function, including oversight of an outsourced offshore third-party service. This function integrates secure practices into the development lifecycle and aligns with service transition processes to ensure compliance with internal controls and regulatory standards. It plays a critical role in governance, audit readiness, and the continuous ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You'll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience. Location: Manchester (onsite full time) What you'll do Undertake incident and request … Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management …/9-4 or equivalent (Essential) About the Employer PAYSTREAM ACCOUNTING SERVICES LIMITED Paystream are one of the UK's largest Umbrella and Accountancy service provider. This opportunity is in their software development arm Tifo. Tifo builds and sells software into recruitment agencies throughout the UK, our biggest product ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

into operational support. Essential Skills & Experience Proven experience delivering IT infrastructure, application migration, or End User Computing projects. Strong project planning, governance, and RAID management experience. Excellent stakeholder and supplier management skills. Experience coordinating testing, deployment, and operational transition activities. Knowledge of project delivery methodologies such as PRINCE2 … Waterfall. Desirable Experience Microsoft Azure Virtual Desktop (AVD). Application Packaging (MSIX, App Attach). Microsoft Endpoint and Modern Workplace technologies. ITIL or Service Management environments. This is an excellent opportunity to play a key role in delivering a business-critical transformation programme, working across technology and business ...

Calling and associated Cisco cloud communications platforms. Troubleshoot platform configuration, integrations, user access and call flow issues. Use Cisco Control Hub and associated Cisco management portals to investigate technical problems. Manage technical support tickets, customer incidents and escalations. Raise and manage technical support cases directly with Cisco and relevant … vendors. Work alongside internal engineering and specialist technical teams to resolve complex issues. Maintain technical documentation and contribute to service reviews and continuous improvement. Essential Skills & Experience Proven experience working in a 2nd Line/Tier 2 technical support environment . Hands-on experience supporting Cisco Webex Contact Centre ...

site) Duration: 6 months initial The opportunity: We're looking for a Workday Applications Support Analyst to support UAT and the transition into live service of a new Workday Financials platform, providing technical and functional support to users after go-live. You'll support and administer Workday Financials, focusing … Security and Integrations, within the Application Management Services (AMS) team. You'll handle incidents, service requests, change delivery and releases and help build the Workday support model and knowledge base. You'll also support the wider AMS portfolio, including treasury and banking systems and share your Workday knowledge ...

come and join the team in Knutsford. The primary role of the Technical Support Specialist is to provide support to the UK & Ireland Field Service Engineers and the Glory internal customer helpdesk. The job holder will provide Level 2 Support on both hardware & software, with an emphasis on software … will be responsible for managing technical escalations through to resolution, as well as utilising Glory’s bespoke remote device management platform to aid a swifter resolution, were possible, on solutions that are linked to the platform. Additional responsibilities will be to perform technical analysis on service management ...

summary Digital Support Technician - Asset Management Give IT support where it really makes a difference Manchester University NHS Foundation Trust (MFT), is the largest acute trust in the UK, with over 25,000 staff caring for over million patients a year. Combining 10 hospitals and community services from across … customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. Main duties of the job As a Digital Support Technician - Asset Management, you will take ...

methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. Tech Vendor Management Work with suppliers of products in your area, ensuring all products have road maps. Secure and Stable Ensure we implement, and regularly review … infrastructure to ensure we are following best security practices. Capacity Management Regular capacity reviews, and working with the business to keep capacity growth under control. Lead technical colleague Act as lead technical colleague guiding and supporting junior members of the team, and ensuring best practice is followed. Policies ...

Infotel UK is looking for an experienced Quality Assurance Manager to lead QA and service management across automotive technology programmes. The role will work closely with automotive clients, engineering teams, product owners, and delivery teams to ensure high standards of quality, reliability, and compliance throughout the product lifecycle. … digital platforms, and modern Agile/DevOps delivery. Responsibilities Define and implement QA strategies, standards, processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce ...

optimised, and aligned with the customer's business outcomes. Key Responsibilities Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … solution workshops, customer discovery sessions, and deep-dive technical/operational interviews. Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

Anaplan in the United Kingdom seeks a self‐motivated Service Manager to join the Platform Service Management team. You will support systems used by hundreds of software engineers and thousands of customers, collaborating with engineering, security and operations to streamline delivery and platform stability. You will triage … incidents, participate in a global on-call rotation, and drive proactive Problem Management to reduce recurring issues while upholding SLAs and driving operational excellence #J-18808-Ljbffr ...

Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...