176 to 200 of 222 Service Management Jobs in the North of England

highlighting where additional products, such as AI agents, could add value. Providing dedicated support to assigned channel partner accounts, including wrap-around account and service management and regular monthly or quarterly partner service reviews. Accurately updating customer records and managing progress through HubSpot, ensuring all data … Managers and assisting with customer renewals. Arranging the purchasing of new numbers and hardware as required. About You: You'll be high-energy, customer-service focused and genuinely enthusiastic about technology and software - this isn't a purely administrative role, but one where you'll add real value ...

PRODUCT MANAGER SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana, ensuring these services are secure, resilient, compliant, cost-effective, and aligned to engineering … Broker, ITX and monitoring tools, particularly Instana, highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working ...

Senior Salesforce Developer – Field Service and Agentforce experience Location: Fully Remote Contract: Outside IR35 Duration: Until March 2027 We are seeking an experienced Senior Salesforce Developer to join a dynamic team on a fully remote contract basis. The ideal candidate will have strong hands‐on Salesforce development experience, with … particular expertise in Salesforce Field Service and Agentforce . You will play a key role in designing, developing and implementing innovative Salesforce solutions, helping to optimise business processes and enhance platform capabilities. Key Responsibilities Design, develop and customise Salesforce solutions to meet business requirements. Build and maintain scalable Salesforce ...

Tasks will include; To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing … items, their software configuration and location Support users in the use of Computer equipment by providing necessary training and advice To allocate more complex service issues to 2nd Line Support Technical Officer To arrange for external technical support where problems cannot be resolved in house Training Level 3 Information ...

requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Join the service shaping Sheffield’s digital future. IT and Digital Innovation combines secure and resilient technology with accessible service design, data, innovation and major programme delivery. Our work … intelligence, automation and emerging technology to transform how the Council operates and delivers services for residents, businesses and staff. Digital Delivery The Digital Delivery Service provides the technology foundations, leadership and governance that enable Sheffield City Council to deliver secure, resilient and customer-focused digital services. We design, deliver ...

drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems. Working closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation. The role … initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement. IT Infrastructure Analyst Manchester - with travel to offices and clinical sites across the UK 40 Hrs Salary up to £34,000 Per annum ...

Finance processes to the new platform. The Workday Applications Support Analyst will play a key role in supporting the UAT and transition into live service, providing technical and functional support to users following go-live. The role will also help establish, document and continually improve the Workday support model … Workday Financials, with a particular focus on Security & Integrations. Working as part of the AMS team, the successful candidate will support incident resolution, service requests, change delivery, releases and continuous improvement activities, ensuring the platform remains secure, stable and aligned with business requirements. Whilst primarily focused on Workday ...

Eligible for BPSS I'm looking for an experienced Project Manager - Linux to lead the design, build and launch of an enterprise RHEL server service running on IBM LinuxONE. Key experience required: IBM LinuxONE/IBM Z, including LPARs, IFL capacity and virtualisation. Enterprise RHEL infrastructure and service management. Infrastructure programme/project delivery across multiple technical teams. Service introduction, operational readiness and production go-live. Managing delivery plans, risks, dependencies, suppliers and stakeholders. Establishing support models, SLAs, disaster recovery and service catalogues. Banking or financial sector experience is desirable. You'll coordinate mainframe, Linux ...

Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Daniel Huijbens Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

fulfilling roles for our Partners, we are building a more sustainable and agile future. Join us as we continue to deliver exceptional quality and service for our customers while empowering our partners to thrive. As IT Manager, you will lead the IT team in executing day-to-day operations … Permanent role. Location - This role is based at our Herbert Parkinson Office in Darwen near Manchester. Key responsibilities Provide a customer centric service to all areas of Herbert Parkinson and the wider Partnership Business partner with all teams within HP to ensure all projects, developments and other IT requirements ...

integration designs with relevant business, technical and application stakeholders. Identify and manage integration dependencies, design gaps and architectural risks. Integration Delivery Planning and Management: Own and coordinate the technical delivery plans for an assigned portfolio of Workday integrations. Work with the SI and downstream application owners to agree integration … readiness assessments. Identify deployment risks and contribute to contingency and rollback planning. Provide technical support during cutover and initial production stabilisation. Transition Into Service: Support the transition of integrations from programme delivery into business-as-usual support. Ensure appropriate technical documentation, support procedures and operational handover materials are produced. ...

/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into fourcore areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Main duties of the job Work within NHS England's multi-cloud environment … Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend ...

technical team. Role Provide technical support to internal users, either onsite, by telephone or by email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with … software or hardware problems detected Support colleagues in using computer equipment by providing appropriate guidance and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot be resolved ...

businesslanguage. Degree-level education or equivalent experience indigital, marketing, business, technology, product or delivery. Desirable: Relevant product ownership, digital delivery, business analysis,agile or service management training, and experience in chemical ormanufacturing industries. What You’ll Be Doing: Own and prioritise the customer-facing website solutions backlog based … readiness, training input, handover and post-release support. Maintain clear backlog, decision, release and status records, communicating progress, risks and benefits to stakeholders. Use service data, user feedback and recurring ticket themes to identify improvements and inform the roadmap for customer-facing websites. Work with architecture, security and technology ...

customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. Main duties of the job As a Digital Support Technician – Asset Management, you will take … lead role in ensuring the Trust’s digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology – Digital Operations department, you will be responsible for overseeing the full lifecycle of digital assets—from procurement and deployment ...

deployments, covering licensing, security, identity, data readiness, integrations and the evolution from assistants to agents. Establishing responsible AI governance frameworks, including policies, controls, risk management and value tracking. Designing operating models, Centres of Excellence, ownership structures and service management approaches that sustain long-term adoption. Growing Capgemini … experience. You will also have: Strong consulting experience in digital workplace, AI or business transformation. A successful track record in business development and account management, with responsibility for generating c.£2m annual consulting revenue. Experience working effectively in matrix organisations, securing support across teams to sell and deliver solutions. ...

commercial expertise to organisations across multiple sectors. With experienced consultants and deep market insight, the organisation supports customers through strategy, procurement, contract negotiation, service management, and telecoms expense management. This company is seeking a Commercial Analyst to evaluate customers' live network services, including WAN, telephony, and mobile billing. … variances with supporting commentary Manage supplier and customer queries to resolution Keep accurate data for inventories and queries Track against team KPIs to ensure service targets are being met Support the wider team with training and best practice Bring your expertise and ideas on how TNC can work more ...

business applications, integrations and data solutions. Lead technical workstreams, releases and significant system enhancements. Diagnose and resolve complex incidents, identify root causes and manage service risks. Develop and maintain APIs, database processes, automation and reporting solutions. Ensure secure development, application lifecycle management, monitoring, backup and recovery practices. Work … integration. Experience with Microsoft technologies including SharePoint, Power Platform and Power BI; Business Objects and MDX would also be beneficial. Strong understanding of IT service management, ideally with ITIL Foundation certification or a willingness to obtain it within 12 months. Experience managing technical releases, resolving complex incidents ...

technical architecture. Simplifying and modernising the technology estate. Improving data architecture, quality, governance and accessibility. Strengthening cybersecurity, resilience and technology risk management. Improving service management and operational performance. Managing key technology suppliers, contracts and outsourced services. Prioritising technology investment and strengthening project delivery. Developing the technology team … Technology strategy and architecture. Legacy modernisation and systems integration. Data and information management. Cybersecurity and operational resilience. Technology transformation and change. Supplier and outsourced service management. Technology budgets and investment. Governance and programme delivery. Executive and Board-level stakeholder engagement. Experience within pensions, financial services, insurance or another regulated ...

under the skin of our systems, applications and integrations, turning technical findings into clear requirements and practical recommendations that improve performance, resilience and service quality. Working closely with architects, engineers, Product Owners and support teams, you’ll connect the dots between business needs and technology, helping teams make informed … security and maintainability. Use logs, metrics, monitoring dashboards and system behaviour to investigate issues, spot recurring problems and identify opportunities for improvement. Work alongside Service Management, support teams, Product Owners and other stakeholders to investigate incidents and problems, turning findings into clear technical requirements and actions. Work with ...

regression planning, defect triage, and release readiness. Manage integrations and data flows: EDI , SFTP file drops, XML/CSV interfaces, and API/service-based integrations—ensuring reconciliation, auditability, and exception handling. Support operational processing: period-end activities, posting issues, interface failures, and transactional exceptions. Coordinate with technical teams … data movement (file-based feeds, EDI , API concepts, reconciliation) Excellent stakeholder communication and documentation discipline Comfortable working within structured change frameworks (ITIL/Service Management or equivalent) Highly desirable Exposure to RICEW demand shaping and support (working with technical teams on interfaces/reports) Familiarity with PL/ ...

lead design governance, and embed automation to deliver secure, scalable services. You will mentor engineers, produce technical documentation, and ensure alignment with ITIL v4 service management while maintaining strong stakeholder communication. #J-18808-Ljbffr ...

Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale. At Magentus, people are at the heart of everything we do. … technologies to safeguard hybrid environments, enabling proactive threat detection and resilient incident response through close collaboration with infrastructure, operations, and cloud teams. Coordinate vulnerability management activities across endpoints, servers, cloud services, and network infrastructure, including validating findings, assessing risk, assigning remediation actions, tracking progress, and escalating overdue or high ...

collaborate with team members acrossthe platform function Strong experience within complex, high-pressureproduction environments Spectrum scale (GPFS, NFS, SMB) in active-activeenvironments Cluster management across Spectrum Scale, Oracleand ESXi Linux command line experience Storage provisioning across IBM estates Service management tools such as ServiceNow Understanding ...

OneAdvanced in the United Kingdom is seeking an IT Service Management professional to own Incident, Problem and Change processes for our customers. You will coordinate resources, drive root-cause analysis and ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents ...