26 to 50 of 75 Service Management Jobs in the North of England

delivery and execution. Requirements To be successful in this role, you should meet the following requirements: 15+ years of relevant IT experience, Project, Programme Management along with Governance & Reporting experience Excellent understanding and proven experience of Programme and Project Management methodologies including Waterfall and Agile. Ability to direct … establish working partnerships at a junior and senior organizational level. Proven experience of positive, challenging interactions with senior Executives across the business. Outstanding relationship management, collaboration and influencing skills. Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group. ...

Service Desk Graduate Location: Chorley Employment Type: Full Time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job - you’re starting a career with real support … virtual GP and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role… As part of the IT Service Desk ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview As Telephony Application Manager ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What … inquiries Identify process improvement opportunities to improve efficiency and quality Manage product updates and automation projects Stay informed about broader Tech Ops responsibilities Cloud Service Transition Operate and maintain workflows on TransUnion's next gen OneTru cloud platform Support service migration to OneTru, from planning to operations Establish ...

Service Desk Analyst Location: Bootle, Liverpool - Office based Job type: Full time, Permanent Hours: 37.5 hours per week, Monday-Friday (08:00-17:00) Ref: 2291 Telent is looking for an IT Service Desk Analyst to join our Network Services team in Bootle, Liverpool, as part … Managed Service Operations Delivery team. This telephone-based, office-based role that involves logging IT/ICT related incidents and service requests, remotely diagnosing and troubleshooting issues, expanding technical knowledge, and handling of any onsite hardware work and direct customer interactions. At Telent, you'll be empowered ...

enterprise environment. Key Responsibilities: Design and maintain resilience KPIs and KRIs aligned to key outcomes Integrate and analyse data from incident, change, observability, and service management platforms Identify trends, risks, and improvement opportunities across the estate Produce executive dashboards and regulatory-ready reporting Support prioritisation of remediation … resilience improvements Requirements: Strong data analysis experience in a large banking environment (essential) Experience working with operational, incident, or service management data Strong SQL and dashboarding/reporting skills Understanding of operational resilience or risk frameworks Ability to translate data into clear, actionable insight ECS Recruitment Group ...

11th & 12th June 2026 Benefits Excellent pension plan (up to 6% double contribution) 28 days annual leave rising to 31 days with length of service, plus bank holidays Health cash plan Non-contributory life assurance Up to 21 hours paid volunteering leave Lifestyle benefits Employee Assistance Programme Additional employee … within your team s portfolio, ensuring they are fully supported, high performing, and aligned with business requirements. This is a leadership role requiring previous management experience. You will report to the Application Services Manager and manage a team of 3 6 Support Analysts, alongside a portfolio ...

offers variety in the tasks from day to day and ideal for a 1st time role in the industry. KEY DUTIES – Assisting the Technical Service Owner function as part of the Global IT Application support services Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business Review tickets within Service Management, driving and managing service acceptance using established priorities Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team ...

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America … growth journey. Further strengthening our position in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities: Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward … floor audits, and operational reporting Maintain site standards, operational processes, and data security compliance Work closely with internal stakeholders to ensure customer expectations and service levels are achieved Support capacity planning, infrastructure lifecycle activities, and operational readiness Collaborate with technical architects and specialist teams to operationalise infrastructure solutions# Drive ...

Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support … solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call ...

Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing … skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony ...

reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload … management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best … security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of service... WKCL1_UKTJ ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … xxuwjjq Digital Channels Service Management team, where you'll support a diverse portfolio of service... Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … xxuwjjq Digital Channels Service Management team, where you'll support a diverse portfolio of service... Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. ...

Bicep, ARM templates). • Familiarity with tools such as Power BI or Synapse Analytics. • Experience with scripting languages such as Python. • Exposure to IT service management tools (e.g. ServiceNow). • Experience in consultancy or multi-client environments. • Knowledge of monitoring tools such as Azure Monitor and Log Analytics. ...

excellent problem-solving skills Ability to manage and prioritise a varied workload effectively Desirable Skills Experience with an IT ticketing system (e.g. Freshdesk, Jira Service Management, Zendesk) Knowledge of Azure Active Directory/Entra ID Familiarity with remote desktop tools (e.g. TeamViewer, AnyDesk) CompTIA A+, Microsoft certifications ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake … Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only ...