26 to 50 of 225 Service Management Jobs in the North of England

experienced customer service leader who is passionate about improving service, developing high-performing teams and delivering better outcomes for customers? Residential Management Group (RMG) is looking for a Customer Service Manager to provide end-to-end leadership across our 24/7 Customer Service Centre … Service Desk and Complaints function. This is a senior and influential operational role where you'll ensure our customers receive a consistent, efficient and high-quality service from their first contact through to resolution. You'll bring teams and service areas together, translate strategic priorities into effective ...

Role Title: Service Catalogue Manager Duration: contract to run until 12/02/2027 Location: Ancoats, Manchester. Hybrid, 3 days per week onsite Rate: up to £533.60 p/d Umbrella inside IR35 Role purpose/summary We are excited to announce an excellent opportunity to join … team as a Service Catalogue Manager. In this role a Service Catalogue Manager is responsible for the development, management, and maintenance of the IT service catalogue. This role ensures that all IT services are accurately documented, accessible, and aligned with business needs. The Service Catalogue ...

Service Protection Analyst (Change, Release, Transition) - 12 Month FTC Full-time Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that … foundations for the future and guide them towards their goals. What will you be doing? We’re seeking a talented individual to join our Service Protection team in Liverpool on a 12 month FTC, which is responsible for supporting the delivery of safe, controlled, and high-quality change into ...

Support Engineer/Service Desk Analyst Join a supportive IT service environment where you’ll solve technical issues, keep colleagues productive and secure, manage IT assets and help new services transition smoothly into business-as-usual support. If you’ve also worked in the following roles … Analyst, IT Technician, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Analyst, Infrastructure Support Technician Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days’ paid holiday plus UK public bank holidays and flexible working hours. This ...

Must be willing and eligible to go through the SC Clearance process We are seeking an experienced Data Storage Solution Architect to join the Service Operations team supporting the clients account. This is a key position within the Hybrid Delivery organisation, helping to deliver critical project and operational outcomes … high-quality storage architecture services across business-critical customer workloads. About the Team The Data Storage Solution Architect will be a member of Service Operations within the clients account. Service Operations forms part of the wider Hybrid Delivery organisation, which is responsible for: Managed Services and Applications Multi ...

Availability Analyst - Manchester £40-42,000 + Benefits SIAM Availability Analyst you will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. Your role Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability … resilience requirements. Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement. Drive proactive initiatives to reduce service downtime and improve service resilience. Work with suppliers to investigate availability issues and implement corrective and preventative actions. Manage availability governance, reviews, risk management ...

Team within Technology Services at our Bradford based office. You will provide professional and comprehensive analysis to support to the wider Major Incident & Problem Management processes resulting in minimised risk and impact to the business. This is a hybrid role with working from home and time in our Bradford … role As Incident & Problem Analyst , you will – Identify potential problems by constantly reviewing support requests and performing trend analysis Support the Incident & Problem Management strategy to ensure that Incident & Problem Management processes continue to support the business and align to best practices. Ensure records are kept ...

DescriptionPurpose of the roleTo manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance … with senior stakeholders and managing IT service risk across the organisation. AccountabilitiesDevelopment of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes. Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals ...

build and operate are API-led, efficient, robust and secure. You will work closely with business stakeholders, solution architects, data architects, cyber security, service management, suppliers and the ICoE to translate business requirements into clear integration specifications, technically assure delivered integrations, prioritise new integration requests and ensure integrations … architect for adherence to the approved SZC integration strategy and for any deviations, agreed and captured with supporting rationale within the integration strategy Integration Service & Delivery Oversee the Integration Centre of Excellence (ICoE) delivery lifecycle from early engagement through to requirements capture, estimation, design, build, test, production implementation ...

SIAM Capacity Analyst - Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex … across multiple suppliers. Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate … with technical, project and operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent customer experience. … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

Service Transition Manager Location: Manchester (1 day per week onsite, remainder remote/hybrid) Contract Type: Permanent Salary: Competitive + Benefits Overview We are seeking an experienced Service Transition Manager to play a key role in delivering successful technology and digital transformation initiatives. This position will be responsible … ensuring that new or changed technology services transition smoothly from project delivery into operational support, with clear service ownership, support processes and governance in place. Working across business, technology and third-party suppliers, you will establish service acceptance criteria, define support models, coordinate operational readiness activities and ensure ...

Hybrid Working £Competitive + Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management ...

Hybrid Working £Competitive + Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management ...

that sounds like your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across … customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met, and any Service Improvement initiatives are delivered in a timely manner. Job requirements Requires a relevant ...

this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live. What youll do Coordinate service readiness activities across projects, suppliers and support teams. Identify risks, gaps and dependencies before services move into live use. Build strong relationships that keep change … moving smoothly and safely. Support service management processes and help drive continual improvement. Ensure knowledge, documentation and ownership are in place before go-live. Why join us Join a team that sits at the heart of technology change and service delivery. Youll learn from experienced colleagues, build ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity ...

summary The postholder will lead N3i's Digital Optimisation Training and Support (DOTS) team, providing direction and line management to a team delivering clinical and business application support, training and digital optimisation to Primary Care and N3i's wider contracted customer base. This role requires an experienced leader with … strong background in Primary Care clinical systems, service delivery and customer-facing support. Main duties of the job Key Responsibilities Leadership and line management of the DOTS team, including senior and specialist staff, ensuring capacity is matched to contracted demand and priority work. Delivery of the DOTS service ...

Service Desk Manager Location: Driffield, East Yorkshire Salary: £40,000 Type: Permanent The Opportunity Principal IT are currently working with a well-established organisation in Driffield who are looking to appoint an experienced IT Service Desk Manager to lead and develop their Service Desk function. This … excellent opportunity for an experienced Service Desk Manager, Service Desk Team Leader or senior IT support professional looking to take ownership of a busy support function and make a genuine impact on the way IT services are delivered across the business. The successful candidate will combine strong technical ...

looking for a Service Delivery Manager to join our team. About us Mando Group’s mission is to help ambitious digital leaders solve complex problems, enabling them to move faster, serve better, and reduce costs. Over the last few years we have built something rare ... A respected, award … processes, ensuring our customers receive more than ever before through effective use of technology and innovation. About the role We are looking for a Service Delivery Manager to join our Delivery Team within the Support service on a 12-month fixed-term, maternity cover contract. This ...

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused and infrastructure-focused issues. Ensure incidents ...

secure and well-controlled operation of the Functions application portfolio. Leads the application team, manages key suppliers and partners with Functions stakeholders to improve service performance, deliver change safely and strengthen long-term application management capability. Portfolio scope Enterprise applications supporting Rathbones corporate Functions; allocation may change … line with business priorities. Key interactions Functions leaders and business owners across Finance, People, Risk, Compliance and central functions; Technology Service, Architecture, Cyber Security, Delivery and other Application Managers. External interactions: strategic application and service suppliers, implementation partners, auditors and specialist advisers. Priorities Maintain a current view ...

Service Delivery Manager - Warrington (Hybrid) - Up to £55K A growing Microsoft-focused technology consultancy is looking to appoint an experienced IT Service Delivery Manager to join its team and take ownership of the service relationship with one of its largest clients. This is a great opportunity … experienced Service Delivery professional who enjoys working directly with clients, managing stakeholder relationships and improving the way IT services are delivered within an MSP or consultancy environment. You'll sit between the client and the technical service desk, providing structure and reassurance across the relationship while working closely ...

Support function. The successful candidate will lead a team of technicians, ensuring the delivery of thehigh qualitytechnical support to end users whilemaintainingexcellent customer service standards. This role requires strong leadership, technical troubleshootingexpertise, and a commitment to continuous service improvement. Experience with SQL databases and reporting would be advantageous. … Responsibilities Lead, mentor, and develop a team of IT technicians Manage team performance through regular coaching,feedbackand performative reviews Monitor workload distribution and ensure service levels are consistently achieved Oversee day to day operation of the service desk function Ensure incidents and service requests are managed effectively ...