51 to 75 of 127 Service Management Jobs in the North of England

lead the application architecture strategy within a complex enterprise environment. In this role, you will define application roadmaps, establish architecture standards, oversee application portfolio management, and ensure alignment between business objectives and technology solutions. Working closely with business stakeholders, technical teams, and architecture communities, you will drive application modernisation … change programmes. Responsibilities: Lead the application architecture strategy, defining the vision and roadmap for application solutions across a major business area. Oversee application portfolio management activities, including application rationalisation, lifecycle management, and obsolescence planning. Design and maintain application architecture blueprints aligned to business goals and enterprise standards. Collaborate ...

Senior AV/IT Engineer (Teaching and Events) ISS - Service Management & Delivery Location: Bailrigg, Lancaster, UK Salary: £33,002 to £37,694 (Full-Time/Indefinite) Closing Date: Sunday 09 August 2026 Interview Date: Wednesday 19 August 2026 Reference: 0628-26 Information Systems Services (ISS) is seeking … talented and enthusiastic Senior AV/IT Engineer (Teaching and Events) to join our Campus IT team within Service Management and Delivery Section. The role is primarily based on the Lancaster University Bailrigg campus. As a Senior AV/IT Engineer (Teaching and Events), you will be part ...

Required: SC cleared/eligible for SC sole UK national Duration: 6 months Location: Inverness or Preston | 5 days onsite The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management across a complex … lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management lifecycle. Key Responsibilities Security Incident Governance Supplier Governance & Performance Management Incident Risk & Executive Oversight Reporting & Executive Visibility Assurance & Evidence Management Post-Incident Review ...

Summary The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery … customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. Main Responsibilities and Accountabilities Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication ...

Newcastle Building Society is seeking an experienced IT Service Improvement Manager to lead the evolution of IT service management, driving automation and operational excellence across Technology Services. You will own the ITSM platform, shape its roadmap, and deliver automated, efficient workflows in collaboration with Service Delivery … Service Desk, Infrastructure and Engineering teams. You will lead a team of Service Improvement Analysts, champion continuous improvement, balance governance #J-18808-Ljbffr ...

customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure … stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online ...

customer environments across cloud, infrastructure, and modern workplace services. As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable … well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive ...

Role Title: Service Sustainability Programme (SSP) Lead Duration: TBC Location: Sheffield. Hybrid, 3 days per week onsite Rate: up to £508.76 p/d Umbrella inside IR35 Role purpose/summary Lead the Service Sustainability Programme for a defined technology/service portfolio to improve stability, resilience … Benefits realization: track measurable outcomes (reduced severity-1/2 incidents, improved availability, reduced vulnerability ageing, improved DR compliance, reduced technical debt). Stakeholder management: influence senior stakeholders to align priorities, secure funding/resources, and remove blockers. Deliverables (typical outputs) SSP portfolio roadmap and prioritized remediation backlog Service ...

Vulnerability Management Consultant - Location: Inverness or Preston, 5 days onsite - £500-568 per day depending upon experience Duration: 31/03/2027 This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. … obtain Security Clearance More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across ...

firm's network, infrastructure, and hybrid server environment. Oversee IT budgets, forecasting, and cost management. Lead disaster recovery, business continuity, backup, and risk management processes. Implement and maintain effective cyber security, network security, and data protection measures. Maintain the firm's Cyber Essentials Plus (CE+) accreditation. Provide and oversee … operational support. Experience within a legal or professional services environment would be highly advantageous, as would experience with the Partner for Windows (P4W) case management system. You must also have proven experience managing and preparing organisations for Cyber Essentials and Cyber Essentials Plus (CE+) audits . Essential Experience & Skills ...

Equivalent qualification and significant recent and relevant specialist Financial Systems experience, as supported by experience in Financial Accounting/Governance, Financial Services Costing and Management Accounting functions. Prince 2 qualification or significant successful and demonstrable project management experience. European Computer Driving Licence (or equivalent) Desirable Relevant Postgraduate Qualification … Sigma Qualification Experience Essential Sufficient relevant Financial System strategic management experience, including new functionality evaluation and experience of major change management and business process improvement delivery. Extensive relevant Financial System management & operational planning experience. Extensive experience in a complex, high volume, financial transactional environment using an integrated ...

support function Rochdale Boroughwide Housing is looking for an experienced and customer-focusedIT Support Managerto lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence … when it best meets business and personal needs. What you'll be doing as our IT Support Manager Leading and developing the IT Service Desk team to deliver a professional and responsive support service. Managing the delivery of first and second-line IT support for a diverse user base. ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Technical point of contact for complex applications, interfacing to both Client and customer stakeholders. Gain an understanding of the complete architecture … storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

practice Primary Care Network (PCN) and its corresponding Limited Company. Working as the central Business and Transformation Lead, this role drives network growth, financial management, statutory compliance, and modernisation. Crucially, this post focuses on corporate infrastructure, contract compliance, and change management. It leaves day-to-day staff coordination … Partner with the PCN CD, PCN Board, and Company Directorship to design, document, and execute long-term strategic plans and business cases. DES Contract Management: Take the absolute lead on overseeing, reviewing, and ensuring network compliance with the NHS England Network Contract DES specifications. Neighbourhood Evolution Support: Guide ...

About the Company Employee Experience Technology (EET) Mobile team is hiring a process analyst/implementation analyst to work within our Service Assurance team. Supporting the Service manager to document existing business processes, improvement opportunities and work with regional stakeholders to deploy enhancements to procedural documentation, controls … improvements within the Corporate Mobile space among mobile carriers in 39 countries. About the Role The successful candidate should have good experience with stakeholder management and be able to demonstrate effective communication skills as they will be expected to work with various teams with EET Mobile (Product Managers, Service ...

This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. You will provide first-line technical support to internal colleagues, resolving a wide range of IT issues and service requests … Aviva, we're committed to providing a first-class service. We think, talk and act "customer", not tickets. As an IT Customer Service Analyst, you will: Provide high-quality technical support to internal colleagues across the UK via telephone, live chat, email, and self-service channels. Diagnose, troubleshoot ...

About the role As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS.Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. … occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly and accurately ...

summary INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY The Digital Access Management Team is a new team to ensure an integrated process is in place in ensuring access to digital systems. The purpose of the post is: - to handle data to day tickets … employed role. Mailbox and calendar monitoring as directed on a rota. Completing of administrative tasks on rota. Use developed communication skills to interact with service users/stakeholders on detailed systems information across a range of complex issues to assist in the development of department, systems and processes. Handle ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Principal Consultant Finance to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...