76 to 96 of 96 Service Management Jobs in the South East

. Produced technical documentation, architecture diagrams, governance models, and operational runbooks. Collaborated with internal stakeholders and third-party suppliers to deliver infrastructure projects and service improvements. Provided architectural guidance for infrastructure changes, cloud adoption, and technology roadmaps. Supported disaster recovery planning, backup strategies, business continuity, and infrastructure resilience initiatives. … Administration Active Directory & Azure AD SSO, MFA, RBAC, SAML, LDAP PowerShell Scripting Networking (Firewalls, Routing, Subnets, VPNs) Disaster Recovery & Business Continuity IT Infrastructure Architecture Service Management & Change Control Agile & ITIL Environments Technical Documentation & Knowledge Management Certifications (Desirable) Microsoft Azure Administrator (AZ-104) Microsoft Azure Solutions Architect ...

team. In this role you will develop, implement and maintain automation solutions across the College's IT infrastructure, helping to reduce manual processes, improve service reliability and support compliance requirements. You will work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver … scripts, tools and workflows that enhance operational efficiency. You will also provide 3rd line technical expertise, supporting the effective management and continuous improvement of the College's IT systems and infrastructure. Job title: Infrastructure Automation Engineer Full time, Permanent. Colchester Campus About the role: In this role, you will ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

Helix services. The role acts as the single point of accountability across business stakeholders, external vendors, and delivery partners, ensuring that the service supports business objectives, transformation initiatives, and agreed service levels. Skills and Experience Must Have: - Hands-on experience with BMC Remedy and/or BMC Helix … platforms in past. - Proven experience as a service owner or senior delivery lead for enterprise IT platforms or critical business services. - Strong experience managing third party vendors in a multi supplier environment. - Sound understanding of IT service management, delivery life cycles, and operational support models. - Experience managing ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

Lead Responsibilities Lead technical activities across cloud infrastructure and support services. Respond to complex escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve technical incidents. Deliver planned infrastructure changes through established change management processes. Carry out readiness assessments for new services entering production. … Produce and maintain technical documentation including Work Instructions and Patching Schedules. Provide technical leadership and guidance to engineering teams. Support continual service improvement and operational excellence. Cloud Technical Lead Skills and Experience Strong experience administering VMware Cloud Foundation (VCF). This is essential. Extensive experience across the VMware stack ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

manage priorities, resources, budgets, risks, and timelines while ensuring solutions meet business and security requirements. Alongside project delivery, you'll oversee the operational management of infrastructure services across Azure, networking, servers, virtualisation, endpoint management, and hybrid environments. You'll ensure services remain secure, resilient, and available … business requirements into practical technical solutions and providing clear communication on progress, risks, and priorities. You'll manage relationships with technology vendors and managed service providers, ensuring services are delivered to agreed standards and identifying opportunities to improve performance and value. You'll also be responsible for maintaining strong ...

/Primarily Remote 3 months initially My client is an instantly recognisable consultancy who require a Programme Director to lead complex supplier exit and service transition programmes, ensuring continuity, effective knowledge transfer and rapid stabilisation for an end client within the Public Sector. Key Requirements: Programme Director-level experience … delivering complex insourcing, supplier exit, service mobilisation and transition programmes within large, regulated or mission-critical environments. Active SC & ideally NPPV3 Clearance. Proven experience being a trusted advisor who builds strong, credible relationships with senior stakeholders; able to influence, challenge constructively and guide decision-making in sensitive, high-risk ...

operation of Palantir platforms and associated MLOps services, ensuring availability, performance and a strong user experience. Establish and run service management processes including incident, problem and change management, supported by clear documentation and runbooks. Define and embed standard MLOps patterns covering model development, deployment, monitoring and lifecycle …/CD, automation, monitoring and model governance. Experience working closely with security, risk and governance teams to evidence controls and support audits. Confident stakeholder management skills, able to balance delivery speed, cost and risk across technical and non technical teams. A service owner mindset with a focus ...

activities following the full end-to-end Software Development Lifecycle. Assist in translating business needs into clear user stories and acceptance criteria within requirements management tooling (Jira), supporting sprint planning and backlog grooming. Actively participate in agile ceremonies (sprint planning, stand-ups, retrospectives, reviews) as an engaged team member. … related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks ...

change, enabling adoption of new tools and empowering colleagues across the business to embrace better ways of working. About the role Reporting to the Service Delivery Lead (Digital Workplace), you’ll provide first-line cloud support across Reed’s Microsoft-based environment. You’ll handle incidents, service requests … Workplace, ensuring a high-quality user experience and measurable business impact. Key responsibilities Act as the first point of contact for IT support via service management tools, email and phone Triage and resolve incidents using knowledge base resources and FAQs Coordinate with internal and external resolver groups ...

Centre supporting critical national security environments. This is an opportunity to work at the forefront of cyber defence, leading threat detection, incident response, vulnerability management, and continuous improvement of security monitoring capabilities. As a Senior SOC Analyst, you will play a key role in protecting complex enterprise environments through … management and optimisation of security tooling, threat detection, incident response, and forensic investigations. You will work closely with internal and external stakeholders to enhance SOC capabilities, improve security visibility, and strengthen cyber resilience. Key Responsibilities Maintain and optimise SOC Protect, Detect and Respond tooling. Configure, implement and support ...

platforms. Monitor platform performance using monitoring and alerting tools, proactively identifying potential issues before they impact users. Log, track, prioritise, and manage incidents and service requests through the call logging/ticketing system. Escalate complex issues to appropriate technical teams while maintaining ownership and communication throughout the resolution process. … upgrades, and maintenance activities. Maintain accurate documentation, knowledge base articles, and support procedures. Work collaboratively with development, infrastructure, data, and product teams to ensure service excellence. You will be a motivated and analytical support professional with a passion for problem-solving and delivering excellent customer service. Essential Skills & Experience ...

collaborative environment that includes both civilian and military professionals. What you'll be doing: Deliver and support Synthetic Test Environment and Analysis Tools Service (STEATS) capabilities in line with NCSISS requirements. Work under the guidance of the Project Manager to ensure consistent delivery of products and advice. Implement strategies … position STEATS offerings to meet evolving customer needs. Contribute to system integration testing, requirements management, and technical assurance processes. Apply distributed simulation standards such as DIS, HLA, and DDS. Analyse computer network architectures and protocols, utilising tools like Wireshark. Collaborate effectively within multi-disciplinary teams to develop, test ...

experience developing and managing project roadmaps, delivery plans, and workstreams. Experience producing and implementing Disaster Recovery policies, frameworks, plans, and governance processes. Excellent stakeholder management skills with the ability to engage and influence senior business and technology stakeholders. Experience working alongside Risk, Technology, Infrastructure, and Service Management … Experience working within complex environments involving multiple applications, services, suppliers, and business functions. Strong experience managing and coordinating activities across third-party vendors and service providers. Ability to challenge, coordinate and drive delivery across multiple teams while maintaining project momentum. Excellent documentation, reporting, and communication skills. Able to work ...

Salary: £30,000 Hours: 37.5 hours per week The Role As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach … Experience: Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner. Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders. Experience managing and prioritising workloads to meet SLAs, KPIs ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...

Benefits Job Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry … Understand complex client challenges and position our client's bespoke IT training, frameworks, and consulting services as the definitive solution. End-to-End Sales Management: Manage the entire sales cycle from initial cold/warm outreach and discovery calls to leading high-impact presentations and closing the deal. Collaboration ...

capability uplift programmes aligned to good-practiceframeworks and regulatory expectations.Deliver resilientmigration strategies for cloud and data centre transformations.Design and embedresilient operating models for IT service management.Lead cyber recoveryexercises including application rebuilds, service restoration, andinfrastructure recovery.Support regulatorycompliance through benchmarking and readiness assessments.Leadership & Business DevelopmentBuildand grow senior client relationships, shaping ...

Role: Sales Development Representative (SDR) Salary: £35,000-£40,000 (uncapped OTE) Sector: SaaS/IT Financial Management Location: Reading - Open to remote workers We're looking for a motivated SDR to join our clients UK team and help drive new business. Our client has a leading SaaS platform … financial management, FinOps, and IT service management. They work with huge global clients such as BOSCH, VW, Petronas, and Nokia. They also have amazing customer relationships, reflected in a world-class Net Promoter Score (NPS) of 85, more than double the industry average. This is an exciting opportunity ...