1,376 to 1,400 of 1,627 Service Management Jobs in the UK

stakeholders, super users, and technical teams and clearly document processes, configuration decisions, exceptions, and support guidance Previous experience with Simpro or a similar field service management platform would be advantageous, particularly alongside experience supporting system implementations, acquisitions, data migrations, standardised operating models, or continuous improvement initiatives ...

stakeholders, super users, and technical teams and clearly document processes, configuration decisions, exceptions, and support guidance Previous experience with Simpro or a similar field service management platform would be advantageous, particularly alongside experience supporting system implementations, acquisitions, data migrations, standardised operating models, or continuous improvement initiatives ...

Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst the exact responsibilities … will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues ...

Legal Tech Stack & Automation Strategy: Support the administration, integration, and continuous improvement of our legal technology tools, with a heavy emphasis on Contract Lifecycle Management (CLM) systems. Atlassian Ecosystem: Support the legal department's Jira infrastructure. This includes assisting with the design, maintenance, and optimisation of workflows in Jira … Service Management (JSM) for legal intake, helping manage Jira Spaces, and building out a comprehensive, user-friendly knowledge base in Confluence. AI & Process Engineering: Proactively identify opportunities to embed AI and machine learning tools into everyday legal operations, supporting the development and implementation of AI-driven efficiencies (e.g. ...

Field Service IT Technician – FULL UK DRIVING LICENSE AND CAR ESSENTIAL Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment? We are looking for a skilled and customer-focused Field Service IT Technician to cover Reading, Basingstoke and surrounding locations down … Bristol. This is a varied, hands-on role providing both on-site and remote technical support within a managed service environment. We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications ...

Field Service IT Technician FULL UK DRIVING LICENSE AND CAR ESSENTIAL Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment? We are looking for a skilled and customer-focused Field Service IT Technician to cover Reading, Basingstoke and surrounding locations down … Bristol. This is a varied, hands-on role providing both on-site and remote technical support within a managed service environment. We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications ...

providers in coordination with the global network team Support Cato Networks Zero Trust client configuration and troubleshooting for UK‐based endpoints Vendor & Asset Management Serve as the local point of contact for UK‐based IT vendors, suppliers, and service providers Maintain accurate asset inventory (hardware, licenses, peripherals) using … switching, Wi‐Fi (Cisco Meraki or equivalent preferred). Experience deploying and supporting Windows and macOS endpoints at scale. Familiarity with MDM/endpoint management tools (ManageEngine Endpoint Central, Jamf, Intune, or similar). Experience with IP camera systems and physical access control hardware. Strong troubleshooting skills — able ...

operational health of the Digital team’s products and end user support and project work will cover security and IAM, incident management and resolution and even automation. Requirements Good, broad IT support and service management experience Experience of operational support, DevOps and/or platform Cloud ...

DVLA is looking for an ITSM Practice Co-ordinator to support the delivery of IT Service Management across critical digital services. You will help co-ordinate incidents, changes, service transitions, configuration data, performance monitoring and reporting with technical teams and stakeholders. You should show initiative, strong communication ...

Type: Permanent/Full-Time We are looking for an experienced, hands-on Workday Payroll Analyst to support the ongoing configuration, optimisation and service management of Workday Payroll. Position Overview You will provide hands-on Workday Payroll expertise , supporting configuration, troubleshooting and continuous improvement while providing Tier … People Systems teams. Key Responsibilities Support Workday Payroll configuration, development and optimisation Provide Tier 1 & Tier 2 Workday Payroll support Own and resolve incidents, service requests and system issues Troubleshoot Workday Payroll and investigate root causes Support and maintain Workday Payroll business processes Work closely with HR, Payroll ...

regulatory reporting. Act as the firm’s senior escalation point for cyber incidents, overseeing response, investigation, and remediation activities. Oversee threat detection, vulnerability management, and security monitoring, working with internal teams and external providers (e.g. SOC services). Ensure effective identity and access management controls, data protection measures … with the IT Infrastructure and Development Lead to ensure systems are designed and implemented securely (“secure by design”). Work closely with the IT Service Management Lead to ensure security controls are embedded within operational processes and incident management. Develop and deliver a firm-wide security awareness ...

transformation with operational delivery in a hybrid working environment. You will manage delivery plans, dependencies and risks, and collaborate with Architecture, Cyber Security and Service Management to ensure secure, service-ready solutions. #J-18808-Ljbffr ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, governance, and knowledge development. #J-18808-Ljbffr ...

hands‐on technical oversight. You will own day‐to‐day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with … hardware, network, and operational incidents Monitor and drive SLA, KPI, and incident resolution performance across IT support services Oversee proactive maintenance, troubleshooting, and problem management activities Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements Maintain and improve support processes, documentation, and team training ...

across production, test and development environments Ensuring compliance with MoD and Government security standards Working closely with customer authorities, suppliers and internal stakeholders Supporting service operations within an ITIL‐based environment Driving continuous improvement across security and assurance activities What We're Looking For Proven experience performing SCIDA responsibilities … environments Security assurance and accreditation experience Knowledge of MoD security policies and compliance frameworks Experience supporting complex secure IT platforms and services Strong stakeholder management skills Ability to operate as a technical SME Experience working across multiple secure locations and environments ITIL knowledge and service management experience ...

suppliers, maintain effective project controls and drive successful delivery. You will work closely with teams across Business Analysis, Architecture, Development, Cyber Security, Testing and Service Management, ensuring that all activities are effectively coordinated throughout the project lifecycle. Key Responsibilities - Lead IT and software-enabled projects in accordance with … gathering through solution design, development, testing, deployment and transition into support. Coordinate multidisciplinary delivery teams, including Business Analysts, Architects, Developers, Cyber Security, Testing and Service Management. Develop and maintain project plans, schedules and milestones using Microsoft Project. Manage project budgets, forecasts, commitments and financial variances. Maintain effective project controls ...

Digital & Resident Services, you’ll have strategic oversight of Hackney’s technology ecosystem, spanning enterprise architecture, cloud and on-premise infrastructure, cyber security, engineering, service management, asset governance and operational resilience. You’ll lead on the development and delivery of our technology strategy and provide senior technical leadership … ambitions. You’ll also lead our approach to emerging technology, including AI and automation, ensuring we embrace opportunities responsibly with the right governance and management of risk. A key part of the role will be ensuring our technology foundations are strong. You’ll oversee enterprise architecture and integration, technology ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‐edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … thrive. What You'll Do You will join our squad responsible for Enterprise Services on the ServiceNow platform, with a strong focus on Customer Service Management (CSM) and scoped applications. The squad delivers and operates business-critical solutions used globally across BCG. In this role, you will ...

design, support and enhance resilient enterprise networks and unified communications within a regulated financial services environment. You will ensure high availability, performance, security and service quality across LAN/WAN, data centre connectivity, cloud networking and voice platforms, working closely with infrastructure, security and service management teams. … Collaborate on DR/BCP testing, capacity planning, and platform lifecycle/patching aligned to risk and compliance requirements. Contribute to automation and configuration management where appropriate (e.g., scripting, templates, infrastructure as code).Required skills and experience Strong hands-on experience supporting enterprise networks in a high-availability ...

running and results alongside internal teams and external auditors. Provide operational support across both live and test environments. Work across data centre, network and service management operations to maintain high levels of availability and resilience. Help train and develop junior team members, sharing your knowledge and supporting their … varied range of operational responsibilities to support wider business needs. Main Skills Needed Experience working with server, application or network monitoring and management tools. Familiarity with automated scheduling or batch-processing platforms. Strong troubleshooting and problem-solving skills. Good written and verbal communication. Ideally, experience with Microsoft applications ...

/7 operation. Identify incidents, delays and potential issues quickly, taking appropriate action to restore or maintain service. Work across data centre, network and service management operations to maintain high levels of availability and resilience. Help train and develop junior team members, sharing your knowledge and supporting their … varied range of operational responsibilities to support wider business needs. Main Skills Needed: Experience working with server, application or network monitoring and management tools. Familiarity with automated scheduling or batch-processing platforms. Strong troubleshooting and problem-solving skills. Good written and verbal communication. Ideally, experience with Microsoft applications ...

feeds into the system in a timely manner Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence Change management: plan, test and release new versions of the system Write documentation on system features Write documentation on problem solving guides that will enhance Deal … server) : basic queries but also able to write code ideally Strong knowledge of Windows/Linux environments (commands, ability to create complex batches) Service management and monitoring tools : Splunk, Autosys, Geneos Strong knowledge of MarkitWire FIX protocol (v4.4) The role is based in London on a hybrid basis. ...

related field, or equivalent hands‐on experience. 5+ years in a relevant role (product, engineering, consulting, founder). Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders. Hands‐on technical ability: reading and troubleshooting production code … early‐stage startup environment. Experience writing production code. Background working with enterprise customers or complex technical sales cycles. Familiarity with IT, security, service management, or workflow automation. What We Offer Impact : Be a key player in shaping the success of our product and company. Growth : Build a fundamentally ...

Lead a specialist engineering team supporting some of the UK's most advanced manufacturing facilities. This isn't a high-volume service management role. We're looking for an experienced engineering leader to coordinate a small team of highly skilled Field Service Engineers supporting complex industrial plant … aerospace, automotive, heavy engineering, process plant or industrial automation, we'd like to hear from you. The Role You'll plan and coordinate service activities, support engineers with technical issues, work closely with major manufacturing customers and develop engineering solutions for repairs, upgrades and improvement projects. You'll also ...

design assurance across applications, data, integration, cloud, infrastructure and operational technology. Ensure solutions align with Mars enterprise architecture, cybersecurity, privacy, data, integration and service management standards. Provide domain technology leadership across Planning, including Blue Yonder and S&OP/IBP; Smart Manufacturing, including factory data, MES, connected worker … operations, resolving or escalating material technical risks and design decisions. Ensure solutions are scalable, resilient, maintainable and supportable, with appropriate monitoring, documentation, lifecycle management and operational ownership. Provide technical leadership to suppliers and system integrators, constructively challenging architectures, estimates and deliverables. Drive simplification, reuse and standardisation across the technology ...