676 to 700 of 1,481 Service Management Jobs in the UK

more than 100 sites. The role will provide exposure to a broad range of technologies, including Microsoft 365, Windows, Active Directory, Exchange, networking, endpoint management, desktop hardware and mobile devices. As the Desktop Support Engineer, you will provide 2nd and 3rd line technical support across a varied customer base … will manage your own workload, investigate complex technical issues, liaise with internal teams and external suppliers, and contribute to wider IT projects and service improvements. What you will be doing as Desktop Support Engineer: Provide 2nd and 3rd line technical support to users across a large customer base. Take ...

ways to improve the automated tests to make them more efficient. You will work closely with developers, devops engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates on the progress … blockers as they occur and help to unlock the progress of testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...

cornerstones of our organization and these values are upheld only because of our people. Your Role As a Functional Consultant – SAP S/4HANA Service Management (SM), you will lead the rollout of SAP SM processes, collaborate across functional teams, support business stakeholders, and ensure a smooth … will be responsible for driving design, configuration, testing, and post-deployment support initiatives. Key Responsibilities Lead the rollout of SAP S/4HANA Service Management (SM). Analyse business requirements and convert them into BRDs and configuration designs. Configure SAP SM functionalities to align with business processes ...

organized professional with a passion for operational excellence and service coordination? Do you have experience supporting field service teams and navigating complex, geographically diverse business environments? Randstad is looking for a dedicated Capital Equipment Service Coordinator to join an important client within the medical technology sector. … thrive in a fast-paced environment and take pride in providing seamless administrative and logistical support, this role is for you. Capital Equipment Service Coordinator Company Overview Our client is a global leader in the healthcare industry, renowned for specialized capital equipment and a commitment to providing innovative technology ...

across servers, networks, cloud platforms, applications and end-user environments Monitor, maintain and optimise systems to ensure stability, performance and security, including patching, backup management, antivirus and proactive health checks Troubleshoot and manage a broad technology estate, including physical and virtual servers, cloud platforms (such as Microsoft Azure … Amazon Web Services), identity and access management, endpoint management tools, networking, backup and disaster recovery, and security tooling Carry out root cause research to resolve underlying issues and implement long-term fixes that reduce repeat incidents Ensure all activity follows Information Technology Infrastructure Library (ITIL) processes, advocating ...

Workplace Support Engineer, you’ll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Managing incidents and service requests … through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application, and connectivity issues. Coordinating ...

continuing support strategy of a complex, multi-technology application. They will ensure conformance with functional and non-functional requirements in accordance with defined Service Level Agreements, and ensure successful implementation of requested system changes. The project is based in the LBF Red area and the individual can expect … following responsibilities: Part of a team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest ...

Workplace Support Engineer, you'll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you'll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Your responsibilities will include: Managing incidents … service requests through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application ...

collaboration and managed services, seeks a Director of Global Services for EMEA & APAC based in London with hybrid working. You will lead the Client Service Management and Managed Onsite teams supporting enterprise customers. You will drive client retention, oversee contracts, manage KPIs and SLAs, and collaborate with project … management, service architecture, and the CTO office to scale services globally. #J-18808-Ljbffr ...

Grade: Upper DSalary: £67,001-£74,000 dependent on location and termsJob PurposeThis is a critical business focused role. Responsible for the leadership and management of the SIA’s ICT operational technology area. Reporting into the Deputy Director of Technology, Data and AI you are responsible for implementation … collaborating with the various change programmes.Reporting Relationships:Deputy Director Technology, Data & AIResponsibilities:* Leadership - Lead team of c10-12 technologists* Technology - Lead internal IT operations (Service Desk, Cloud & Infrastructure, M365) to ensure reliable, secure and user-centred services.* Manage outsourced suppliers at senior operational levels to ensure delivery of high ...

project meetings, workshops, and steering committees, documenting actions and decisions Monitoring project risks, issues and changes, escalating where needed Supporting resource planning and capacity management activities across the IT portfolio Delivery Framework & Governance Champion adherence to IT project delivery methodologies, governance and best practice Ensuring projects comply with established … templates, reporting standards and project controls Supporting portfolio reporting by consolidating project status updates, KPIs, milestones and delivery metrics Driving continuous improvement of project management processes and delivery governance Assisting in the development and implementation of PMO and project governance frameworks Supporting audit, compliance and regulatory requirements relating ...

project meetings, workshops, and steering committees, documenting actions and decisions Monitoring project risks, issues and changes, escalating where needed Supporting resource planning and capacity management activities across the IT portfolio Delivery Framework & Governance Champion adherence to IT project delivery methodologies, governance and best practice Ensuring projects comply with established … templates, reporting standards and project controls Supporting portfolio reporting by consolidating project status updates, KPIs, milestones and delivery metrics Driving continuous improvement of project management processes and delivery governance Assisting in the development and implementation of PMO and project governance frameworks Supporting audit, compliance and regulatory requirements relating ...

project meetings, workshops, and steering committees, documenting actions and decisions Monitoring project risks, issues and changes, escalating where needed Supporting resource planning and capacity management activities across the IT portfolio Delivery Framework & Governance Champion adherence to IT project delivery methodologies, governance and best practice Ensuring projects comply with established … templates, reporting standards and project controls Supporting portfolio reporting by consolidating project status updates, KPIs, milestones and delivery metrics Driving continuous improvement of project management processes and delivery governance Assisting in the development and implementation of PMO and project governance frameworks Supporting audit, compliance and regulatory requirements relating ...

targeting mid-market and enterprise manufacturers looking to modernize legacy ERP, improve operational visibility, and unify manufacturing, supply chain, finance, engineering, service, and maintenance on one platform. Key Responsibilities Generate, qualify, and close net new IFS ERP opportunities across the UK. Build pipeline in discrete, project, and process manufacturing … modern alternative to legacy ERP estates. Primary conversations around ERP modernization, operational control, visibility, and lifecycle integration. Ability to expand into asset management, service management, and broader platform value where relevant. Target Accounts Manufacturers replacing aging or heavily customized ERP. Multi-site or multi-entity businesses seeking ...

Opportunity Working within a specialist infrastructure function, you will be responsible for maintaining and enhancing hybrid server and cloud platforms, ensuring high levels of service availability, security and performance. You will provide third-line technical expertise across Microsoft Azure, Microsoft 365, server and storage technologies, while supporting infrastructure design … cloud adoption initiatives and technology improvement programmes. The role requires close collaboration with security, networking and information management teams to ensure infrastructure services meet both operational and security requirements. This role is predominantly remote, with travel to Lincolnshire expected a couple of times per month for team collaboration, project ...

Technology Service Operations Team Lead Birmingham | 6-Month Contract (Potential Extension) | Full-Time | Onsite (5 Days per Week) Salary: Circa £50,000 per annum Are you a technically strong IT support professional with leadership experience and a passion for delivering exceptional customer service? We're recruiting … experienced Technology Service Operations Team Lead to join a large, enterprise-scale organisation supporting tens of thousands of users across multiple UK locations. This is an excellent opportunity for someone who enjoys a hands-on role, combining technical support expertise with team leadership responsibilities. The Role As a Team ...

week) Employment: Fulltime Role Summary: The lead will act as the primary onshore contact for IDMC and TIBCO EBX support, coordinating platform operations, incident management, deployments, service transition, offshore delivery, and client communication. Key Responsibilities: Lead daily monitoring of IDMC and EBX platform health, Secure Agents, metadata scans … metadata migration from EDC or other legacy platforms to IDMC, including reconciliation and acceptance validation. Manage client-project onboarding, operational-readiness reviews, acceptance into service, go-live support, and hypercare. Create, review, and maintain runbooks, SOPs, monitoring checklists, incident guides, deployment procedures, and knowledge articles. Coordinate the offshore support ...

looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You’ll play a key role in driving service excellence, developing people, and improving processes within a fast-paced technology … environment. What You’ll Be Doing Leading, coaching and developing a team of Service Desk Engineers and Senior Engineers Managing day‐to‐day Service Desk operations, workloads and resource planning Ensuring service levels, processes and quality standards are consistently met Handling escalated incidents and driving issues through ...

Technical Support Lead Pelion • Service Operations | Glasgow | Full-time, Permanent About the role Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise — an externally facing help desk supporting a global customer … North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end-to-end ownership of issues ...

leadership role with responsibility for the successful delivery of critical defence and aerospace programmes. You will play a pivotal role in driving operational excellence, service performance, customer satisfaction and continuous improvement, while working closely with MOD customers, programme teams and senior stakeholders. This is an opportunity to influence strategic … maintaining the appropriate level of security clearance, including DV where required. Meet any nationality requirements associated with UK Government or contractual obligations. Key Responsibilities Service Delivery & Operational Performance Lead end-to-end operational delivery across assigned programmes and services. Ensure achievement of service levels, performance targets and contractual ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … their end users. You will provide predominantly 2nd line support to public sector users and the public. A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector. Key responsibilities ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … hybrid, andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...