901 to 925 of 1,482 Service Management Jobs in the UK

would have key responsibilities of: IT Strategy & Technology Leadership Infrastructure & IT Operations Applications & Business Systems Network & Telecommunication’s Cyber Security & Information Assurance IT Service Management Business Continuity, Disaster Recovery & Resilience Governance, Risk & Regulatory Compliance Supplier & Commercial Management Financial & Resource Management Leadership & People Management. Head … Services/Head of Technology/Head of IT needs to have very strong man management skills and preferably have experience with working within non-profit environment such as Charity, healthcare, financial services, public sector or another regulated environment. Apply Now by sending your CV to (url removed ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Support - 2nd Line Location: London | Full-time, five days per week in the office A leading global investment management firm is looking for an experienced IT support professional to join its Global IT Services team. You’ll provide hands-on second-line support, resolving complex issues escalated … Service Desk and working closely with IT Engineering teams. The role combines technical troubleshooting, deskside support, VIP assistance and technology support for meetings and events. Key responsibilities Manage incidents and service requests through ServiceNow, keeping users informed and taking ownership through to resolution. Provide deskside and remote support ...

complex network infrastructure, troubleshoot incidents, implement changes, and help improve the reliability and performance of critical services. The engagement is more operational and managed-service focused than many of Appvia’s traditional platform engineering projects, but you’ll also have the opportunity to broaden your cloud, automation, and platform … VPNs, NAT, ACLs, and secure connectivity Strong troubleshooting and incident-resolution skills Understanding of resilient and highly available network design Experience working in live service, operational, or managed-service environments Clear communication skills and confidence working with technical teams and stakeholders A proactive, customer-focused approach Active ...

teams Ensure robust traceability from requirements through to design, configuration, testing and acceptance Govern deployment readiness, cutover planning and phased rollout execution Protect customer service, operational continuity and business performance during implementation Lead , Influence and Inspire This role requires a highly credible leader capable of bringing together senior stakeholders … business and technical workstreams, suppliers and rollout phases Strong background in solution assurance, systems integration, data migration and deployment readiness Demonstrated expertise in stakeholder management, governance and executive reporting Experience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standards Highly Desirable ERP-enabled transformation ...

Field Service IT Technician Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment? We are looking for a skilled and customer-focused Field Service IT Technician. This is a varied, hands-on role providing both on-site and remote technical support … within a managed service environment. We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications/accreditations. The Role As a Field Service IT Technician, you will be responsible ...

Support Windows and Linux environments, Active Directory, and associated enterprise applications. Manage patching, updates, and backups following company standards and security requirements. Network & Security Management Support network infrastructure (LAN, WAN, VPN, and firewall configurations) in collaboration with network specialists. Ensure systems are configured and maintained securely in compliance with … NCSC Cyber Assessment Framework (CAF) and NIS Regulations . Help implement security controls, monitoring tools, and access management processes. Work with the Cyber Security team to find and address vulnerabilities and incidents. Service Delivery & Support Provide second- and third‐line IT support to users across site operations, engineering ...

Role PurposeAs part of the UK ADM Centre of Excellence, the Senior Solution Director shapes and leads complex Managed Service solutions that enable client transformation, business growth, and measurable outcomes. The role supports the full sales lifecycle, from early opportunity shaping through solution development, commercial positioning, proposal creation … client presentation.Working across existing and prospective clients, the role combines deep ADM expertise with consulting, commercial, and stakeholder management capabilities to develop differentiated solutions underpinned by AI, Data, Agile, Product-Centric Delivery, Cloud, Automation and Managed Services innovation.The Senior Solution Director acts as a trusted advisor to senior client ...

Support Windows and Linux environments, Active Directory, and associated enterprise applications. Manage patching, updates, and backups following company standards and security requirements. Network & Security Management Support network infrastructure (LAN, WAN, VPN, and firewall configurations) in collaboration with network specialists. Ensure systems are configured and maintained securely in compliance with … NCSC Cyber Assessment Framework (CAF) and NIS Regulations. Help implement security controls, monitoring tools, and access management processes. Work with the Cyber Security team to find and address vulnerabilities and incidents. Service Delivery & Support Provide second- and third-line IT support to users across site operations, engineering ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. … however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide ...

Role Purpose As part of the UK ADM Centre of Excellence, the Senior Solution Director shapes and leads complex Managed Service solutions that enable client transformation, business growth, and measurable outcomes. The role supports the full sales lifecycle, from early opportunity shaping through solution development, commercial positioning, proposal creation … client presentation. Working across existing and prospective clients, the role combines deep ADM expertise with consulting, commercial, and stakeholder management capabilities to develop differentiated solutions underpinned by AI, Data, Agile, Product-Centric Delivery, Cloud, Automation and Managed Services innovation. The Senior Solution Director acts as a trusted advisor ...

Responsibilities Perform initial triage and investigation of security incidents. Monitor security alerts and events from SIEM and other security tools. Participate in vulnerability management and patching. Maintain and update security documentation and procedures. Monitor Sec ops mailbox for alerts and triage them. Work with the ServiceDesk team to assist … cover for Security Manager. Skills, Knowledge & Expertise Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. ...

role you will: Deliver responsive 2nd and 3rd line support across a hybrid Windows and Apple environment, ensuring users receive an exceptional level of service with minimal disruption Build, configure, deploy, and support end-user devices while managing assets, support requests, and the full user lifecycle through … service management processes Support and maintain core infrastructure, including Microsoft Server environments, Active Directory, Azure Entra ID, virtualisation platforms, and cloud services to ensure reliability and availability Assist in the administration and monitoring of network infrastructure, including switches, firewalls, VPNs, wireless technologies, backups, and system health to maintain ...

doing: Perform initial triage and investigation of security incidents. Monitor security alerts and events from SIEM and other security tools. Participate in vulnerability management and patching. Maintain and update security documentation and procedures. Monitor Sec ops mailbox for alerts and triage them. Work with the ServiceDesk team to assist … Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. ...

issues are resolved quickly, knowledge is readily available and services continually improve based on real usage and feedback The Operations Manager also acts as service owner for Microsoft 365 and other core productivity platforms, ensuring they remain stable, well governed and easy to adopt. Partnering with DEX Insights … operational improvement backlog to reduce recurring issues, remove workarounds and prevent the re-introduction of known risks Drive adoption of Knowledge-Centred Service (KCS) to improve knowledge creation, maintenance and reuse Partner with DEX Insights to prioritise improvements based on data, user sentiment and trend analysis Operational Oversight Take ...

integrity of the solutions and designs through compliance with relevant legislation and regulations. Working with peers to design, implement, and operate controls and adopt management strategies. Providing product and service direction to the Service Management team and implementing these as part of the self-organizing team. … technical business requirements/problems into a format that business stakeholders can understand. Your skills and experiences Strong experience of working within an IT Service/Support function. Knowledge of IT technologies, including PowerShell scripting, VBA scripting, TCP/IP networking Experience of working with 3rd Party IT service ...

leadership and Subject Matter Expertise across SAP SuccessFactors and enterprise systems Manage system configuration, security, governance, and compliance Lead system support, incident resolution, and service delivery Oversee integrations, data management, and system lifecycle activities Collaborate with stakeholders, vendors, and third-party partners Drive continuous improvement, documentation, testing … Experience configuring, supporting, integrating, and optimising SuccessFactors modules Proven ability to shape system roadmaps and lead design and enhancement initiatives Strong governance, security, and service management knowledge Excellent stakeholder, vendor, and communication skills Results-driven with strong analytical and problem-solving capabilities Essential Qualifications: Technical degree ...

Group: Operations Group Job Description: Job Summary: We are seeking a highly analytical and delivery-focused Performance and Optimisation Lead to join our Asset Management team. This role is accountable for driving the commercial and operational performance of our EV charging network by turning data, insight, and performance trends … delegated day-to-day lead for the O&M contract under a formal CAM delegation. Serve as the primary contact for contractor operational and service management teams, maintaining a structured operating rhythm and supporting delivery against agreed service levels (SLAs), benchmarks, and controllable factors. Partner closely with ...

architecture initiatives, ensuring alignment to HSBC's technology strategy, transformation objectives, and enterprise architecture standards. This position requires exceptional programme leadership, strategic planning, stakeholder management, and the ability to coordinate multiple interdependent initiatives across a global, matrixed organisation. The successful candidate will work closely with senior architects, engineering leaders … senior leadership. Ensure architecture initiatives remain aligned to strategic outcomes, regulatory requirements, technology standards, and organisational priorities. Coordinate funding, budget tracking, resource demand management, and investment reporting across the architecture portfolio. Facilitate collaboration across Architecture, Engineering, Cybersecurity, Service Management, Infrastructure, and Business teams to remove delivery barriers ...

standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management … Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity. Occasional travel to datacentres and offices to ensure projects and service meets business requirements. Please note we are unable to provide sponsorhip for this position You will ideally have Strong business awareness alongside technical capability ...

automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations … security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply ...

tools or integration scripts. The candidate should be able to write, debug, and maintain complex scripts to automate tasks and streamline workflows. Intune & Endpoint Management:Hands-on experience managing Microsoft Intunein a production environment, including device enrollment, policy configuration, software distribution, and troubleshooting of MDM issues. Familiarity with related … industry certifications or training. For instance, Microsoft certifications(such as for Intune/Endpoint Administration or Azure Administration) or an ITIL Foundationcertification for IT service management processes can be a plus. Any formal training on GDS systems or travel booking software would also be beneficial. Additional Technical Skills ...

technical demonstrations, proof-of-concepts or integration testing Strong knowledge of Digital Engineering , Digital Thread or Engineering Toolchains Experience working with engineering data, configuration management and lifecycle processes Proven delivery experience across complex, multi-stakeholder programmes Excellent stakeholder management and communication skills Experience working across engineering, IT, manufacturing … supply chain teams Degree in Engineering, Computer Science or a related discipline Project Management qualification (APM, PRINCE2 or equivalent) or equivalent experience IT Service Management knowledge (ITIL or similar) Desirable API integration, middleware or event-driven architectures Interoperability and systems integration Cyber Security and secure engineering environments ...