Head of Support
- Hiring Organisation
- Prism Digital
- Location
- City of London, London, United Kingdom
Head of Support | HubSpot Service Hub & Outsourced Support (BPO) | Global Events Payments Platform Building Support From Scratch Salary: £60,000 - £65,000 Location: Hybrid, West London Support here runs young. It's outsourced, it covers seven days a week from 10am to midnight, and right now nobody owns … SLAs, the training, the knowledge base, the escalation paths and the tooling behind all of it. Day to day, you'll own service performance across phone, email, chat and WhatsApp, including a 60-second first response target and priority-based SLAs for High, Medium and Low issues. ...