Period
to 15 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

Customer-Centric
England > East of England
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 271 302 335
Rank change year-on-year +31 +33 +39
Permanent jobs citing Customer-Centricity 70 65 40
As % of all permanent IT jobs advertised in the East of England 0.68% 0.54% 0.30%
As % of the Processes & Methodologies category 0.76% 0.60% 0.33%
Number of salaries quoted 33 40 32
East of England median annual salary £55,000 £45,000 £41,500
Median salary % change year-on-year +22.22% +8.43% -2.35%
10th Percentile £30,000 £39,750 £28,000
90th Percentile £77,500 £62,250 £65,000
England median annual salary £57,500 £47,500 £52,500
% change year-on-year +21.05% -9.52% +16.67%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 9,212 10,869 12,043
As % of all permanent IT jobs advertised in the East of England 89.97% 90.14% 90.12%
Number of salaries quoted 6,905 8,833 9,921
East of England median annual salary £47,500 £46,250 £45,000
Median salary % change year-on-year +2.70% +2.78% -
10th Percentile £26,250 £27,250 £26,250
90th Percentile £72,500 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer-Centricity
Job Vacancy Trend in the East of England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer-Centricity in the East of England

Customer-Centricity
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in the East of England.

Salary trend for Customer-Centricity in the East of England

Customer-Centricity
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer-Centricity in the East of England over the 6 months to 15 November 2018.

Salary histogram for Customer-Centricity in the East of England

Customer-Centricity
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the East of England region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +14 30 £50,000 +11.11% 7
Hertfordshire +19 18 £55,000 - 3
Suffolk +5 15 - -
Essex +18 4 £60,000 +71.43% 2
Bedfordshire -8 3 £75,000 +59.57% 1
Customer-Centricity
England

For the 6 months to 15 November 2018, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Customer-Centricity.

1 37 (52.86%) Telecoms
2 35 (50.00%) Cloud Computing
3 25 (35.71%) Degree
4 23 (32.86%) PhD
5 21 (30.00%) Problem-Solving
6 17 (24.29%) Microsoft
7 14 (20.00%) Physics
8 13 (18.57%) Agile Software Development
9 11 (15.71%) Manufacturing
9 11 (15.71%) Project Management
9 11 (15.71%) Office 365
10 10 (14.29%) Chemistry
11 9 (12.86%) Finance
11 9 (12.86%) Self-Motivation
11 9 (12.86%) Analytical Skills
11 9 (12.86%) Change Control
12 8 (11.43%) Process Improvement
12 8 (11.43%) Advertising
12 8 (11.43%) Huawei
13 7 (10.00%) Statistical Analysis
13 7 (10.00%) Games
13 7 (10.00%) DHCP
13 7 (10.00%) MS Exchange
13 7 (10.00%) TCP/IP
13 7 (10.00%) DNS
13 7 (10.00%) ITIL
13 7 (10.00%) Windows
13 7 (10.00%) Continuous Improvement
13 7 (10.00%) Mobile App
13 7 (10.00%) Line Management

Customer-Centricity
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.00%) MS Exchange
2 4 (5.71%) SharePoint
3 2 (2.86%) Apache Spark
3 2 (2.86%) Skype for Business
4 1 (1.43%) IIS
Applications
1 2 (2.86%) Microsoft Excel
1 2 (2.86%) Microsoft Office
1 2 (2.86%) Microsoft PowerPoint
1 2 (2.86%) Microsoft Project
Business Applications
1 4 (5.71%) Dynamics NAV
2 1 (1.43%) Dynamics AX
2 1 (1.43%) SAP CRM
2 1 (1.43%) SAP Hybris
Cloud Services
1 35 (50.00%) Cloud Computing
2 11 (15.71%) Office 365
3 4 (5.71%) Amazon AWS
3 4 (5.71%) SaaS
4 3 (4.29%) IaaS
4 3 (4.29%) PaaS
5 2 (2.86%) Amazon EMR
5 2 (2.86%) Amazon Kinesis
5 2 (2.86%) Amazon S3
5 2 (2.86%) Google Analytics
Communications & Networking
1 7 (10.00%) DHCP
1 7 (10.00%) DNS
1 7 (10.00%) TCP/IP
2 5 (7.14%) SMTP
3 2 (2.86%) BGP
3 2 (2.86%) Ethernet
3 2 (2.86%) MPLS
3 2 (2.86%) OSPF
3 2 (2.86%) Skype
3 2 (2.86%) SNMP
3 2 (2.86%) VoIP
3 2 (2.86%) VXLAN
3 2 (2.86%) WAN
4 1 (1.43%) Broadband
Database & Business Intelligence
1 4 (5.71%) SQL Server
2 2 (2.86%) Amazon QuickSight
2 2 (2.86%) Amazon Redshift
2 2 (2.86%) Big Data
2 2 (2.86%) Hadoop
2 2 (2.86%) HBase
2 2 (2.86%) Impala
2 2 (2.86%) Parquet
2 2 (2.86%) Sqoop
3 1 (1.43%) RDBMS
3 1 (1.43%) Relational Database
Development Applications
1 2 (2.86%) Git (software)
1 2 (2.86%) JIRA
2 1 (1.43%) Atlassian Bamboo
2 1 (1.43%) Jenkins
2 1 (1.43%) Mercurial
2 1 (1.43%) Moq
2 1 (1.43%) NUnit
2 1 (1.43%) Octopus Deploy
General
1 37 (52.86%) Telecoms
2 11 (15.71%) Manufacturing
3 9 (12.86%) Finance
4 8 (11.43%) Advertising
5 7 (10.00%) Games
6 3 (4.29%) Marketing
6 3 (4.29%) Retail
7 2 (2.86%) Mandarin Language
8 1 (1.43%) Electronics
8 1 (1.43%) Law
Job Titles
1 10 (14.29%) Mobile Engineer
2 9 (12.86%) Consultant
2 9 (12.86%) Process Engineer
3 6 (8.57%) Analyst
3 6 (8.57%) Architect
3 6 (8.57%) Systems Engineer
4 5 (7.14%) 2nd Line Support
4 5 (7.14%) 2nd Line Support Analyst
4 5 (7.14%) IT Analyst
4 5 (7.14%) IT Support
4 5 (7.14%) IT Support Analyst
4 5 (7.14%) Support Analyst
5 4 (5.71%) Dynamics NAV Consultant
5 4 (5.71%) Security Engineer
5 4 (5.71%) SharePoint Consultant
5 4 (5.71%) Solutions Architect
6 3 (4.29%) Product Manager
6 3 (4.29%) Project Manager
6 3 (4.29%) Senior Manager
6 3 (4.29%) Software Architect
Libraries, Frameworks & Software Standards
1 6 (8.57%) OpenCL
1 6 (8.57%) OpenGL ES
1 6 (8.57%) Vulkan
2 2 (2.86%) .NET
2 2 (2.86%) Apache Avro
2 2 (2.86%) Kafka
3 1 (1.43%) .NET Framework
3 1 (1.43%) AngularJS
3 1 (1.43%) CSS
3 1 (1.43%) HTML
3 1 (1.43%) jQuery
3 1 (1.43%) KnockoutJS
3 1 (1.43%) NHibernate
3 1 (1.43%) Ninject
3 1 (1.43%) Node.js
3 1 (1.43%) React
3 1 (1.43%) REST
3 1 (1.43%) Sass
3 1 (1.43%) Twitter Bootstrap
3 1 (1.43%) Unity DI Container
Miscellaneous
1 9 (12.86%) Analytical Skills
1 9 (12.86%) Self-Motivation
2 7 (10.00%) Mobile App
3 6 (8.57%) 3D Graphics
4 5 (7.14%) Algorithms
4 5 (7.14%) Computer Science
4 5 (7.14%) Optoelectronics
5 4 (5.71%) Java Card
5 4 (5.71%) Mobile Payment
6 3 (4.29%) Analytical Mindset
6 3 (4.29%) Replication
7 2 (2.86%) Data Centre
7 2 (2.86%) User Experience
7 2 (2.86%) Video Conferencing
8 1 (1.43%) Social Media
Operating Systems
1 7 (10.00%) Windows
2 5 (7.14%) Linux
2 5 (7.14%) Windows 10
2 5 (7.14%) Windows 7
2 5 (7.14%) Windows 8
2 5 (7.14%) Windows Server
3 2 (2.86%) Unix
Processes & Methodologies
1 21 (30.00%) Problem-Solving
2 14 (20.00%) Physics
3 13 (18.57%) Agile Software Development
4 11 (15.71%) Project Management
5 10 (14.29%) Chemistry
6 9 (12.86%) Change Control
7 8 (11.43%) Process Improvement
8 7 (10.00%) Continuous Improvement
8 7 (10.00%) Customer-Centric Approach
8 7 (10.00%) Experimental Design
8 7 (10.00%) FMEA
8 7 (10.00%) ITIL
8 7 (10.00%) Line Management
8 7 (10.00%) Statistical Analysis
9 6 (8.57%) Information Security
9 6 (8.57%) Performance Optimisation
10 5 (7.14%) SDLC
11 4 (5.71%) Analytics
11 4 (5.71%) Mobile Application Development
11 4 (5.71%) Threat Modelling
Programming Languages
1 5 (7.14%) Java
2 4 (5.71%) SQL
3 3 (4.29%) Python
4 1 (1.43%) C
4 1 (1.43%) C#
4 1 (1.43%) JavaScript
4 1 (1.43%) X++
Qualifications
1 25 (35.71%) Degree
2 23 (32.86%) PhD
3 4 (5.71%) AAT
3 4 (5.71%) ACCA
3 4 (5.71%) CIMA
3 4 (5.71%) PMP
4 3 (4.29%) Cisco Certification
5 2 (2.86%) CCIE
5 2 (2.86%) CCNP
5 2 (2.86%) Computer Science Degree
5 2 (2.86%) ITIL Certification
5 2 (2.86%) JNCIE
5 2 (2.86%) JNCIP
5 2 (2.86%) Postgraduate
6 1 (1.43%) CCNA
Quality Assurance & Compliance
1 6 (8.57%) QA
2 1 (1.43%) SLA
System Software
1 5 (7.14%) Active Directory
2 2 (2.86%) Apache Flume
2 2 (2.86%) HDFS
3 1 (1.43%) Docker
Systems Management
1 2 (2.86%) Oozie
1 2 (2.86%) SCCM
1 2 (2.86%) SCSM
2 1 (1.43%) Ansible
Vendors
1 17 (24.29%) Microsoft
2 8 (11.43%) Huawei
3 4 (5.71%) Google
4 3 (4.29%) Cisco
5 2 (2.86%) Citrix
5 2 (2.86%) Juniper
6 1 (1.43%) Avaya
6 1 (1.43%) hybris
6 1 (1.43%) Salesforce.com
6 1 (1.43%) SAP