Period
to 23 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Customer-Centric
England > East of England
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 242 286 321
Rank change year-on-year +44 +35 +33
Permanent jobs citing Customer-Centricity 73 62 38
As % of all permanent IT jobs advertised in the East of England 0.77% 0.52% 0.31%
As % of the Processes & Methodologies category 0.86% 0.57% 0.34%
Number of salaries quoted 42 34 32
East of England median annual salary £50,000 £55,000 £50,000
Median salary % change year-on-year -9.09% +10.00% +17.65%
10th Percentile £30,000 £45,000 £28,000
90th Percentile £78,125 £92,000 £82,500
England median annual salary £57,500 £52,500 £56,000
% change year-on-year +9.52% -6.25% +12.00%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 8,473 10,928 11,283
As % of all permanent IT jobs advertised in the East of England 89.87% 90.88% 90.95%
Number of salaries quoted 6,307 8,886 9,266
East of England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £27,500 £27,000
90th Percentile £72,500 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer-Centricity
Job Vacancy Trend in the East of England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer-Centricity in the East of England

Customer-Centricity
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in the East of England.

Salary trend for Customer-Centricity in the East of England

Customer-Centricity
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer-Centricity in the East of England over the 6 months to 23 January 2019.

Salary histogram for Customer-Centricity in the East of England

Customer-Centricity
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the East of England region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +53 33 £50,000 -37.50% 4
Cambridgeshire -5 18 £50,000 +11.11% 6
Suffolk +14 14 - -
Bedfordshire -10 8 £80,000 +14.29% 2
Customer-Centricity
England

For the 6 months to 23 January 2019, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Customer-Centricity.

1 27 (36.99%) Telecoms
2 26 (35.62%) Cloud Computing
3 22 (30.14%) PhD
3 22 (30.14%) Agile Software Development
4 17 (23.29%) Mobile App
5 16 (21.92%) Self-Motivation
5 16 (21.92%) Degree
6 14 (19.18%) Problem-Solving
7 13 (17.81%) Physics
7 13 (17.81%) Windows
8 12 (16.44%) TCP/IP
8 12 (16.44%) DNS
8 12 (16.44%) DHCP
8 12 (16.44%) Microsoft
8 12 (16.44%) Windows Server
8 12 (16.44%) User Experience
9 11 (15.07%) Line Management
9 11 (15.07%) Windows 10
9 11 (15.07%) Windows 8
9 11 (15.07%) Office 365
9 11 (15.07%) Relationship Marketing
9 11 (15.07%) Active Directory
9 11 (15.07%) MS Exchange
9 11 (15.07%) Manufacturing
9 11 (15.07%) SMTP
9 11 (15.07%) Marketing
9 11 (15.07%) Windows 7
10 10 (13.70%) Chemistry
11 9 (12.33%) Statistical Analysis
11 9 (12.33%) Project Management

Customer-Centricity
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (15.07%) MS Exchange
Business Applications
1 5 (6.85%) SAP Hybris
2 4 (5.48%) SAP CRM
Cloud Services
1 26 (35.62%) Cloud Computing
2 11 (15.07%) Office 365
3 5 (6.85%) IaaS
3 5 (6.85%) PaaS
3 5 (6.85%) SaaS
4 3 (4.11%) Google Analytics
Communications & Networking
1 12 (16.44%) DHCP
1 12 (16.44%) DNS
1 12 (16.44%) TCP/IP
2 11 (15.07%) SMTP
3 1 (1.37%) BGP
3 1 (1.37%) Broadband
3 1 (1.37%) MPLS
3 1 (1.37%) OSPF
3 1 (1.37%) SAN
3 1 (1.37%) SNMP
3 1 (1.37%) VSAN
Database & Business Intelligence
1 2 (2.74%) MongoDB
1 2 (2.74%) NoSQL
Development Applications
1 3 (4.11%) JIRA
2 2 (2.74%) Git (software)
3 1 (1.37%) Atlassian Bamboo
3 1 (1.37%) Jenkins
3 1 (1.37%) Mercurial
3 1 (1.37%) Moq
3 1 (1.37%) NUnit
3 1 (1.37%) Octopus Deploy
General
1 27 (36.99%) Telecoms
2 11 (15.07%) Manufacturing
2 11 (15.07%) Marketing
3 5 (6.85%) Games
4 3 (4.11%) Pharmaceutical
5 2 (2.74%) Mandarin Language
5 2 (2.74%) Retail
6 1 (1.37%) Aerospace
6 1 (1.37%) Electronics
Job Titles
1 13 (17.81%) Product Manager
2 11 (15.07%) 2nd Line Support
2 11 (15.07%) 2nd Line Support Analyst
2 11 (15.07%) Analyst
2 11 (15.07%) Applications Manager
2 11 (15.07%) IT Analyst
2 11 (15.07%) IT Support
2 11 (15.07%) IT Support Analyst
2 11 (15.07%) Mobile Product Manager
2 11 (15.07%) Support Analyst
3 8 (10.96%) Mobile Engineer
4 7 (9.59%) Process Engineer
5 5 (6.85%) Architect
5 5 (6.85%) Delivery Manager
5 5 (6.85%) Solutions Architect
5 5 (6.85%) Systems Engineer
6 4 (5.48%) Developer
6 4 (5.48%) Senior Manager
6 4 (5.48%) Service Manager
6 4 (5.48%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (6.85%) OpenCL
1 5 (6.85%) OpenGL ES
1 5 (6.85%) Vulkan
2 4 (5.48%) AngularJS
2 4 (5.48%) React
3 3 (4.11%) jQuery
3 3 (4.11%) Node.js
3 3 (4.11%) RESTful
3 3 (4.11%) Web Services
4 2 (2.74%) CSS
4 2 (2.74%) Express
4 2 (2.74%) HTML
4 2 (2.74%) MEAN Stack
4 2 (2.74%) Redux
4 2 (2.74%) Twitter Bootstrap
5 1 (1.37%) CSS3
5 1 (1.37%) HTML5
5 1 (1.37%) Ninject
5 1 (1.37%) REST
5 1 (1.37%) Unity DI Container
Miscellaneous
1 17 (23.29%) Mobile App
2 16 (21.92%) Self-Motivation
3 12 (16.44%) User Experience
4 5 (6.85%) 3D Graphics
4 5 (6.85%) Optoelectronics
5 3 (4.11%) Algorithms
5 3 (4.11%) Analytical Skills
5 3 (4.11%) Java Card
5 3 (4.11%) Mobile Payment
6 2 (2.74%) Life Science
6 2 (2.74%) Replication
6 2 (2.74%) W3C
6 2 (2.74%) Web 2.0
7 1 (1.37%) Fintech
Operating Systems
1 13 (17.81%) Windows
2 12 (16.44%) Windows Server
3 11 (15.07%) Windows 10
3 11 (15.07%) Windows 7
3 11 (15.07%) Windows 8
4 2 (2.74%) Linux
Processes & Methodologies
1 22 (30.14%) Agile Software Development
2 14 (19.18%) Problem-Solving
3 13 (17.81%) Physics
4 11 (15.07%) Line Management
4 11 (15.07%) Relationship Marketing
5 10 (13.70%) Chemistry
6 9 (12.33%) Change Control
6 9 (12.33%) Experimental Design
6 9 (12.33%) FMEA
6 9 (12.33%) Project Management
6 9 (12.33%) Statistical Analysis
7 8 (10.96%) Process Improvement
8 6 (8.22%) Analytics
8 6 (8.22%) ITIL
9 5 (6.85%) CRM
9 5 (6.85%) Data Analysis
9 5 (6.85%) Performance Optimisation
10 4 (5.48%) Continuous Delivery
10 4 (5.48%) Customer-Centric Development
10 4 (5.48%) Mentoring
Programming Languages
1 4 (5.48%) JavaScript
2 3 (4.11%) Java
2 3 (4.11%) Python
3 1 (1.37%) C#
3 1 (1.37%) C++
3 1 (1.37%) MATLAB
3 1 (1.37%) SQL
Qualifications
1 22 (30.14%) PhD
2 16 (21.92%) Degree
3 4 (5.48%) PMP
4 1 (1.37%) CCNA
4 1 (1.37%) Cisco Certification
Quality Assurance & Compliance
1 7 (9.59%) QA
2 6 (8.22%) SLA
3 2 (2.74%) WAI
System Software
1 11 (15.07%) Active Directory
2 1 (1.37%) Docker
2 1 (1.37%) VMware ESXi
2 1 (1.37%) vSphere
Systems Management
1 2 (2.74%) Ansible
2 1 (1.37%) vCenter Server
Vendors
1 12 (16.44%) Microsoft
2 5 (6.85%) hybris
2 5 (6.85%) Salesforce.com
2 5 (6.85%) SAP
3 4 (5.48%) Huawei
4 3 (4.11%) Google
5 2 (2.74%) Cisco
6 1 (1.37%) Citrix
6 1 (1.37%) Juniper
6 1 (1.37%) Minitab
6 1 (1.37%) VMware