1 to 25 of 294 Service Delivery Jobs in the South East

Description Service Architect Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational … Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be … responsible for the delivery of cost-effective service solutions that achieve customer requirements, meet mission needs and which can be fully integrated with the customer's service eco-system. What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme More ❯

Service Operations Manager/Head of Service Delivery – Central London – ITIL, Service Management, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of Service Delivery to … join their established team in London. In this role the successful candidate will be responsible for ensuring that the service delivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of Service Delivery will … and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of Service Delivery role you will require the following skill-set: ITIL SLAs/KPIs People Management MSP More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as … a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA £55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as … a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational More ❯

Technical Service Delivery Manager – Central London – Project Delivery, End User Computing, Citrix, Cloud technology - £125,000 - £150,000 A leading financial trading firm based in Central London is looking to hire a talented and experienced Technical Service Delivery Manager to manage an existing team of … team of SMEs, recognising opportunities for improvements and driving innovation and keeping up to date on industry developments. To be considered for the Technical Service Delivery Manager role you will require the following skill-set: Strong understanding of infrastructure technologies Proven track record in project delivery Excellent … for a globally recognised firm who are at the forefront of technology. If you have a technical background and are currently working as a Service Delivery Manager then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr More ❯

We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager . This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth plans … and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery. What you’ll be doing: Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service readiness … process Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable value More ❯

There is an office expectation 4 days a week, and one day WFH. SThree are pleased to announce an exciting new opportunity for a Service Delivery Engineer to join our excellent team, based in Bank, London. The Service Delivery Engineer provides 1st and 2nd line Support … support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … that Group Technology understands the customers’ needs, and that the customers understand Group Technology’s plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution Ownership of asset management process in region (complying with group wide approach). More ❯

Service Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a … Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the … existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves. More ❯

or other opportunities to other IT partners. You will serve as the primary support relationship manager for the KITE business unit and other specialized service desks, fostering strong partnerships and continuous improvement. You will follow policies, procedures, and service level agreements (SLAs) to provide IT support services to … employees, contractors, and teams for supported systems, applications, hardware, and other tools. You will typically provide day-to-day operational oversight of the specialized service desks within the Enterprise Service Desk. The Enterprise service desk is a managed service provided by a Vendor. You may act … as team lead to Tier 1 dedicated service desk agents under the Vendor. You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the More ❯

Ready to take ownership of service delivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract Service Delivery Manager to join a fast-paced MSP environment — someone who doesn’t just … manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily service delivery across multiple accounts Building and refining IT service processes and frameworks Managing … SLAs, KPIs, and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in service delivery (MSP or enterprise background) Great communicator and confident stakeholder manager Comfortable designing More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction remains … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client More ❯

Excited to take on a leadership role where you’ll drive the transformation of Global Support Services and shape the future of Service Assurance? Want to be part of a high-performing team that is unifying global support operations to deliver a consistent and mature service offering? Keen … Visa Requirements: Valid working visa for UK | Language Requirements: Professional level English written and verbal | Work Arrangement: Hybrid | Learn more: crayon.com/uk The Service Assurance Manager plays a vital role in ensuring the quality and reliability of service delivery within the Global Support Services team. This … role engages with stakeholders and delivery channels to ensure that all standard service offerings meet client expectations and deliver business value. Working alongside Heads of Delivery in EMEA and APAC, you will collaborate with delivery centers to drive process maturity, monitor service quality, implement continual More ❯

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Service Manager to run a weekend service based in Buckinghamshire. We are particularly interested in recruiting someone who has … direct working or lived experience of substance use problems. Tasks JOB DESCRIPTION: SERVICE MANAGER TITLE: Service Manager SALARY: £24,851.84 HOURS : F/T post, 30 hours per week (Hrs TBC, Saturday and Sunday mandatory) BASED AT: High Wycombe, HP11 2RZ REPORTS TO: Operations Manager JOB PURPOSE: To … manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: Running a Service The Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to More ❯

As part of the Service Delivery team, you will be working across a broad range of technologies and liaising with multiple areas of the business to support our environment. Technical Service will be your passion with hunger for learning and personal development. As a Service Delivery … and proactive maintenance across the end-user environment. Providing hands-on on-site technical support and guidance to colleagues, including Executive Directors. Ensuring the delivery of service meets availability/usability requirements both for the current and future needs of the business and our customers. You will need … Pilgrim's desktop and audio-visual hardware across UK & European territories To act as ambassadors for the IT department - providing a professional and efficient service to colleagues To provide specialist support and guidance to Executive Directors To act as point of contact on technical issues for IT through incident More ❯

We are seeking a highly experienced and adaptable Local SEO Team Lead to lead our newly formed local SEO service team. You will have a clear passion for helping local businesses across all industries, and in multiple countries, win in their local markets. You will oversee the adaptation of … outcomes for customers and handle their questions and concerns with transparency and clarity so they come to trust and depend on BrightLocal. Local SEO Service Delivery Create and adapt the playbooks and SOPs that all team members follow to successfully deliver the SEO strategies for all customers; Ensure … close collaboration with the SEO Service Delivery team to help them identify opportunities to improve and streamline the delivery of SEO services, while balancing quality, efficiency, and profitability; Identify and validate new tools and AI solutions that enable us to deliver better results, faster for customers; Be More ❯

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient … technology systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success More ❯

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … and responsibilities CGI is preparing a major bid for our Defence client, and we are looking to build a high-calibre team, including a Delivery Project Manager and/or Service Delivery Manager. The successful candidate will have experience working on large delivery and service programmes, ideally with bid experience, and will be responsible for shaping our Service Solution and complex change model. DV clearance is required; candidates may be granted time to secure this before the ITN stage. Key Responsibilities: • Define and impact service requirements in detail • Own the service More ❯

Cloud Services Delivery Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our … a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job As a Cloud Services Delivery Manager, you will be part of the SAS Cloud team who works with external customers to ensure that the SAS solutions meet and evolve … Cloud Customer Experience and be accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment. As a Cloud Service Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer). Provide real-time and on-demand management More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK More ❯

to be part of a company shaping the future of enterprise connectivity. They are now looking for an experienced Operations Manager to lead the delivery of Managed Services across key client accounts. You’ll oversee large technical teams, ensure commercial performance, maintain client satisfaction, and drive service excellence … in a rapidly growing environment. What You’ll Be Doing Lead the operational delivery of multiple managed services contracts within the Telecommunications (Voice & Data) Network Infrastructure space. Manage large support teams (40+ staff) deployed across client accounts, ensuring resource optimisation and high-performance standards. Collaborate with Service Delivery … opportunities. Own and manage financial reporting, timesheet approvals, and budget oversight. Produce timely and accurate internal and external management reports. Lead or contribute to service transitions, ensuring minimal disruption to ongoing operations. Track and manage daily operational activities including incident resolution, task completion, and project milestones. Act as a More ❯

platforms. Most importantly, they enable our people to get the most out of our technology offerings. Key Responsibilities: Global Precision: Lead the design and delivery of technical solutions, maintain service delivery processes in line with ITIL best practices, and ensure operational efficiency and scalability. Global People: Manage … work with cross-functional and international teams. Global Impact: Manage budgets and procurement, ensure value for money and future-proofing technology solutions, and implement service improvement plans. Global Evolution: Lead digital transformation initiatives, champion digital tools and platforms, and drive growth through innovative technology projects. About You With an … setting, and your eagerness to learn keeps you updated with the latest industry practices. Key Requirements: Extensive Salesforce experience At least 3 years in Service Delivery Management Extensive experience maintaining, developing and the continual improvement of cloud and SaaS platforms ITIL accreditation Proficient in service delivery More ❯

solutions, in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain. The role of the Lead Service Manager is all about providing exceptional support to UK-based customers, and your team is responsible for supporting their customers continuously to ensure high … levels of customer satisfaction, together with ensuring the technical stability of their systems. You will work closely with the Service, Project and Engineering teams both in the UK and in the international Headquarters. Day-to-day duties Leading & owning successful UK PS & Mar Service delivery, reporting to … to day ensuring customer expectations and SLA’s are achieved and exceeded, and we grow with each of their customers. Developing the PS & Mar Service function strategy based on the overall UK PS/Mar strategy, ensuring that the Service team understands and implements the strategy. Identifying, assessing More ❯

of data centres facilities operations. You will be driving performance improvements, innovation, best practices and championing collaborative efforts across various departments to elevate our service delivery while maintaining alignment with business objectives and delivering on 100% uptime SLAs. This is a key role in the operations leadership team … ensure that business goals and deliverables are achieved. Innovation & Continuous Improvement: Champion the implementation of innovative practices, processes, and technologies to drive improvements in service delivery, operational efficiency, and customer satisfaction. Strategic Financial Management: You will have comprehensive control over the operational and capital expenditure, managing a significant … to meet future demands. Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance More ❯

Global Service Desk Manager - Permanent - London/Hybrid My client, a global Law firm based in London, is currently recruiting for a Global Service Desk Manager on a permanent basis. Responsibilities: Manage the development of a global service desk strategy that ensures seamless 24/7 support … Define, monitor, and refine key performance indicators (KPIs) and objectives and key results (OKRs) to align service desk operations Promote strong collaboration between regional teams to create a unified, cohesive global service desk experience Standardise processes and communication protocols to minimise service disruptions Maintain and enhance a … global reporting framework to ensure it effectively tracks performance against OKRs, providing visibility across regions and time zones Manage relationships with global and regional service desk vendors Conduct regular reviews with vendors to ensure consistent service delivery and alignment with the global strategy Develop and oversee the More ❯