Period
to 19 October 2018

The median annual salary for a Support Analyst was £25,000 in advertised job vacancies in Manchester during the 6 months to 19 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North West > Manchester
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 164 166 142
Rank change year-on-year +2 -24 -32
Permanent jobs requiring a Support Analyst 133 135 155
As % of all permanent IT jobs advertised in Manchester 1.83% 1.73% 2.11%
As % of the Job Titles category 1.89% 1.78% 2.16%
Number of salaries quoted 100 116 148
Manchester median annual salary £25,000 £26,750 £28,500
Median salary % change year-on-year -6.54% -6.14% +8.06%
10th Percentile £20,475 £18,875 £19,839
90th Percentile £38,250 £40,000 £41,325
North West median annual salary £27,000 £27,500 £29,500
% change year-on-year -1.82% -6.78% +11.32%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7,025 7,604 7,179
% of permanent IT jobs with a recognized job title 96.50% 97.66% 97.73%
Number of salaries quoted 5,848 6,329 6,161
Manchester median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £24,750 £25,750 £25,750
90th Percentile £70,000 £65,000 £62,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Support Analyst
Job Vacancy Trend in Manchester

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Support Analyst in Manchester

Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Manchester.

Salary trend for Support Analyst in Manchester

Support Analyst
Salary Histogram in Manchester

The salary distribution of IT jobs citing Support Analyst in Manchester over the 6 months to 19 October 2018.

Salary histogram for Support Analyst in Manchester

Support Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Manchester region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +12 8 £20,000 -22.33%
Wigan +2 8 £35,000 +16.67%
Rochdale +8 7 - -
Bolton - 6 £24,000 - 1
Salford -6 5 £26,500 +6.00%
Oldham +5 4 £36,000 +94.59% 1
Sale - 4 - - 1
Altrincham -10 3 £25,000 -1.96% 2
Heywood - 3 £26,250 -
Cheadle +3 2 £21,000 -8.70%
Support Analyst
North West

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 19 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring Support Analyst in the job title.

1 60 (45.11%) Windows
2 46 (34.59%) ITIL
2 46 (34.59%) Active Directory
3 42 (31.58%) Microsoft
4 39 (29.32%) SQL
5 31 (23.31%) Office 365
6 23 (17.29%) VMware
6 23 (17.29%) Cisco
7 22 (16.54%) ERP
7 22 (16.54%) Windows 7
8 21 (15.79%) Windows 10
9 19 (14.29%) Citrix
10 18 (13.53%) Manufacturing
11 17 (12.78%) Finance
11 17 (12.78%) Windows Server 2012
12 16 (12.03%) XML
12 16 (12.03%) Microsoft Office
13 15 (11.28%) Service Management
14 14 (10.53%) Business Intelligence
14 14 (10.53%) Incident Management
14 14 (10.53%) Problem-Solving
15 13 (9.77%) Linux
15 13 (9.77%) Change Management
16 12 (9.02%) Wireless
16 12 (9.02%) Telecoms
16 12 (9.02%) Windows Server 2008
17 11 (8.27%) VMware Infrastructure
17 11 (8.27%) HTML
17 11 (8.27%) Windows Server
18 10 (7.52%) MS Exchange

Support Analyst Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.52%) MS Exchange
2 8 (6.02%) Exchange Server 2013
3 5 (3.76%) Tomcat
4 4 (3.01%) Apache
4 4 (3.01%) WordPress
5 2 (1.50%) SharePoint
6 1 (0.75%) Elasticsearch
6 1 (0.75%) Exchange Server 2003
6 1 (0.75%) Exchange Server 2010
6 1 (0.75%) IIS
Applications
1 16 (12.03%) Microsoft Office
2 3 (2.26%) Microsoft Excel
3 1 (0.75%) AutoCAD
3 1 (0.75%) Microsoft PowerPoint
3 1 (0.75%) Revit
Business Applications
1 7 (5.26%) Dynamics AX
1 7 (5.26%) Dynamics NAV
2 4 (3.01%) Oracle Applications
2 4 (3.01%) Oracle EBS
2 4 (3.01%) Oracle HRMS
2 4 (3.01%) Oracle iProcurement
2 4 (3.01%) Oracle Procure-to-Pay
3 3 (2.26%) Northgate Housing
4 2 (1.50%) NetSuite
5 1 (0.75%) Elite 3E
5 1 (0.75%) Infor M3
Cloud Services
1 31 (23.31%) Office 365
2 10 (7.52%) Microsoft Azure
3 2 (1.50%) Dynamics 365
4 1 (0.75%) SaaS
Communications & Networking
1 12 (9.02%) Wireless
2 9 (6.77%) Firewall
3 8 (6.02%) TCP/IP
4 6 (4.51%) ADSL
4 6 (4.51%) Ethernet
5 5 (3.76%) LAN
6 4 (3.01%) DHCP
6 4 (3.01%) DNS
6 4 (3.01%) Remote Desktop
6 4 (3.01%) VPN
7 3 (2.26%) Internet
7 3 (2.26%) Skype
7 3 (2.26%) VoIP
7 3 (2.26%) WAN
8 1 (0.75%) 802.11
8 1 (0.75%) DMZ
8 1 (0.75%) HTTPS
8 1 (0.75%) MPLS
8 1 (0.75%) SAN
8 1 (0.75%) SSL
Database & Business Intelligence
1 7 (5.26%) SQL Server Reporting Services
2 6 (4.51%) Crystal Reports
2 6 (4.51%) SQL Server
3 5 (3.76%) MySQL
4 3 (2.26%) BusinessObjects
5 2 (1.50%) Power BI
6 1 (0.75%) OLAP
6 1 (0.75%) SQL Server Integration Services
Development Applications
1 4 (3.01%) JIRA
2 1 (0.75%) Git (software)
2 1 (0.75%) Subversion
General
1 18 (13.53%) Manufacturing
2 17 (12.78%) Finance
3 12 (9.02%) Telecoms
4 8 (6.02%) Retail
5 6 (4.51%) Law
6 5 (3.76%) Electronics
6 5 (3.76%) Legal
6 5 (3.76%) Local Government
6 5 (3.76%) Marketing
7 2 (1.50%) Advertising
7 2 (1.50%) Automotive
7 2 (1.50%) Games
8 1 (0.75%) Back Office
8 1 (0.75%) Banking
8 1 (0.75%) Investment Banking
Libraries, Frameworks & Software Standards
1 16 (12.03%) XML
2 11 (8.27%) HTML
3 9 (6.77%) SOAP
4 7 (5.26%) JSON
5 6 (4.51%) 802.1X
5 6 (4.51%) CSS
6 5 (3.76%) REST
7 4 (3.01%) Oracle Fusion
8 1 (0.75%) .NET
8 1 (0.75%) ASP.NET
8 1 (0.75%) EDI
8 1 (0.75%) RabbitMQ
Miscellaneous
1 8 (6.02%) Self-Motivation
2 5 (3.76%) User Experience
3 4 (3.01%) Analytical Skills
3 4 (3.01%) Enterprise Software
4 2 (1.50%) Blackberry
4 2 (1.50%) EPoS
4 2 (1.50%) Fat Client
4 2 (1.50%) Thin Client
5 1 (0.75%) Computer Science
5 1 (0.75%) Driving Licence
5 1 (0.75%) Fintech
5 1 (0.75%) Life Science
5 1 (0.75%) Linux Command Line
Operating Systems
1 60 (45.11%) Windows
2 22 (16.54%) Windows 7
3 21 (15.79%) Windows 10
4 17 (12.78%) Windows Server 2012
5 13 (9.77%) Linux
6 12 (9.02%) Windows Server 2008
7 11 (8.27%) Windows Server
8 2 (1.50%) Windows Server 2003
9 1 (0.75%) Unix
9 1 (0.75%) Windows 8
Processes & Methodologies
1 46 (34.59%) ITIL
2 22 (16.54%) ERP
3 15 (11.28%) Service Management
4 14 (10.53%) Business Intelligence
4 14 (10.53%) Incident Management
4 14 (10.53%) Problem-Solving
5 13 (9.77%) Change Management
6 9 (6.77%) Problem Management
7 8 (6.02%) Project Management
8 7 (5.26%) ITIL V3
9 6 (4.51%) Agile Software Development
9 6 (4.51%) Knowledge Management
9 6 (4.51%) Statistics
10 5 (3.76%) Digital Marketing
10 5 (3.76%) Programme Management
11 4 (3.01%) Integration Testing
11 4 (3.01%) Procure-to-Pay
11 4 (3.01%) Web Design
12 3 (2.26%) Business Analysis
12 3 (2.26%) Document Management
Programming Languages
1 39 (29.32%) SQL
2 8 (6.02%) PowerShell
3 6 (4.51%) JavaScript
4 4 (3.01%) Python
5 2 (1.50%) Perl
5 2 (1.50%) X++
6 1 (0.75%) ActionScript
6 1 (0.75%) ActionScript 2.0
6 1 (0.75%) C
6 1 (0.75%) Java
6 1 (0.75%) VBScript
Qualifications
1 9 (6.77%) Microsoft Certification
2 7 (5.26%) MCP
2 7 (5.26%) MCSA
3 6 (4.51%) CCNA
3 6 (4.51%) Cisco Certification
3 6 (4.51%) Network+ Certification
4 2 (1.50%) ITIL Certification
4 2 (1.50%) ITIL Foundation Certificate
5 1 (0.75%) Computer Science Degree
5 1 (0.75%) DBS Check
5 1 (0.75%) Degree
Quality Assurance & Compliance
1 9 (6.77%) SLA
2 2 (1.50%) PMO
3 1 (0.75%) Cyber Essentials
3 1 (0.75%) ISO/IEC 27001
System Software
1 46 (34.59%) Active Directory
2 11 (8.27%) VMware Infrastructure
3 9 (6.77%) Hyper-V
4 7 (5.26%) VMware ESXi
5 5 (3.76%) vSphere
6 3 (2.26%) XenApp
7 1 (0.75%) EMC RecoverPoint
7 1 (0.75%) Virtual Machines
7 1 (0.75%) XenDesktop
Systems Management
1 8 (6.02%) SCCM
2 2 (1.50%) NetBackup
3 1 (0.75%) EMC NetWorker
3 1 (0.75%) SCOM
3 1 (0.75%) Symantec Endpoint Protection
3 1 (0.75%) Systems Management Server (SMS)
3 1 (0.75%) Tivoli
3 1 (0.75%) Tivoli Storage Manager
Vendors
1 42 (31.58%) Microsoft
2 23 (17.29%) Cisco
2 23 (17.29%) VMware
3 19 (14.29%) Citrix
4 8 (6.02%) Avaya
5 7 (5.26%) Oracle
5 7 (5.26%) SAP
6 6 (4.51%) Fortinet
6 6 (4.51%) HP
6 6 (4.51%) Huawei
7 5 (3.76%) Aruba
7 5 (3.76%) NETGEAR
7 5 (3.76%) Ruckus Wireless
8 4 (3.01%) Apple
9 3 (2.26%) Civica
9 3 (2.26%) JD Edwards
9 3 (2.26%) Northgate
9 3 (2.26%) Orchard
9 3 (2.26%) Symantec
10 2 (1.50%) Google