Period
to 21 November 2017

The median annual salary for a Technical Support Analyst was £22,500 in advertised job vacancies in the South West during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > South West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 305 316 347
Rank change year-on-year +11 +31 -21
Permanent jobs requiring a Technical Support Analyst 28 30 16
As % of all permanent IT jobs advertised in the South West 0.27% 0.28% 0.14%
As % of the Job Titles category 0.28% 0.29% 0.14%
Number of salaries quoted 24 26 7
South West median annual salary £22,500 £32,500 £26,500
Median salary % change year-on-year -30.77% +22.64% +16.48%
10th Percentile £18,250 £22,500 £19,100
90th Percentile £31,500 £38,750 £29,050
England median annual salary £28,600 £28,000 £27,500
% change year-on-year +2.14% +1.82% -14.06%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10082 10518 11474
% of permanent IT jobs with a recognized job title 97.52% 96.98% 97.11%
Number of salaries quoted 8354 8888 9712
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,713 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support Analyst
Job Vacancy Trend in the South West

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Technical Support Analyst in the South West

Technical Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the South West.

Salary trend for Technical Support Analyst in the South West

Technical Support Analyst
Salary Histogram in the South West

The salary distribution of IT jobs citing Technical Support Analyst in the South West over the 6 months to 21 November 2017.

Salary histogram for Technical Support Analyst in the South West

Technical Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the South West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Devon - 14 £22,500 -
Bristol -24 9 £33,000 +1.54%
Somerset -1 1 £20,000 -13.04%
Cornwall - 1 £25,000 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 21 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Technical Support Analyst in the job title.

1 12 (42.86%) Microsoft
2 11 (39.29%) TCP/IP
2 11 (39.29%) Windows
3 10 (35.71%) SQL
3 10 (35.71%) SQL Server
4 9 (32.14%) JIRA
4 9 (32.14%) Talend Open Studio
4 9 (32.14%) Talend
5 7 (25.00%) Oracle Database
5 7 (25.00%) Oracle
5 7 (25.00%) Unix
6 6 (21.43%) HTTP
6 6 (21.43%) XML
6 6 (21.43%) XSLT
6 6 (21.43%) HTTPS
6 6 (21.43%) Windows Server
7 5 (17.86%) New Relic
7 5 (17.86%) Jaspersoft
7 5 (17.86%) Windows Server 2012
7 5 (17.86%) High Availability
7 5 (17.86%) PROIV
7 5 (17.86%) Mule
7 5 (17.86%) NGA Human Resources
7 5 (17.86%) PowerShell
7 5 (17.86%) SAML
7 5 (17.86%) Shell Script
7 5 (17.86%) AIX
7 5 (17.86%) Solaris
7 5 (17.86%) Linux
7 5 (17.86%) JBoss

Technical Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (17.86%) Apache
1 5 (17.86%) GlassFish
1 5 (17.86%) JBoss
1 5 (17.86%) Mule
1 5 (17.86%) Tomcat
Applications
1 2 (7.14%) Microsoft Office
Business Applications
1 5 (17.86%) ResourceLink
Communications & Networking
1 11 (39.29%) TCP/IP
2 6 (21.43%) HTTP
2 6 (21.43%) HTTPS
3 5 (17.86%) LDAP
3 5 (17.86%) Reverse Proxy
4 3 (10.71%) Internet
5 2 (7.14%) DSL
5 2 (7.14%) VPN
5 2 (7.14%) WAN
6 1 (3.57%) ADSL
6 1 (3.57%) Broadband
6 1 (3.57%) DHCP
6 1 (3.57%) DNS
6 1 (3.57%) FTP
6 1 (3.57%) IMAP
6 1 (3.57%) SMTP
6 1 (3.57%) SSL
6 1 (3.57%) Unified Communications
6 1 (3.57%) VoIP
6 1 (3.57%) Wi-Fi
Database & Business Intelligence
1 10 (35.71%) SQL Server
2 7 (25.00%) Oracle Database
Development Applications
1 9 (32.14%) JIRA
1 9 (32.14%) Talend Open Studio
2 5 (17.86%) PROIV
General
1 4 (14.29%) Marketing
Libraries, Frameworks & Software Standards
1 6 (21.43%) XML
1 6 (21.43%) XSLT
2 5 (17.86%) SAML
3 2 (7.14%) Oracle GoldenGate
Miscellaneous
1 2 (7.14%) Analytical Skills
2 1 (3.57%) Data Centre
2 1 (3.57%) IVR
2 1 (3.57%) Smartphone
2 1 (3.57%) Wiki
Operating Systems
1 11 (39.29%) Windows
2 7 (25.00%) Unix
3 6 (21.43%) Windows Server
4 5 (17.86%) AIX
4 5 (17.86%) Linux
4 5 (17.86%) Solaris
4 5 (17.86%) Windows Server 2012
5 2 (7.14%) Windows 10
5 2 (7.14%) Windows 7
Processes & Methodologies
1 5 (17.86%) Agile Software Development
1 5 (17.86%) ERP
1 5 (17.86%) High Availability
1 5 (17.86%) WFM
2 4 (14.29%) Data Analysis
2 4 (14.29%) Statistics
3 3 (10.71%) Task Automation
4 2 (7.14%) Analytics
4 2 (7.14%) Incident Management
4 2 (7.14%) ITIL
4 2 (7.14%) Proactive Management
5 1 (3.57%) Continuous Improvement
5 1 (3.57%) Manual Testing
5 1 (3.57%) Test Automation
Programming Languages
1 10 (35.71%) SQL
2 5 (17.86%) PowerShell
2 5 (17.86%) Shell Script
Qualifications
1 3 (10.71%) CCNA
1 3 (10.71%) Cisco Certification
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 2 (7.14%) Active Directory
Systems Management
1 2 (7.14%) Oracle Statspack
2 1 (3.57%) SCCM
Vendors
1 12 (42.86%) Microsoft
2 9 (32.14%) Talend
3 7 (25.00%) Oracle
4 5 (17.86%) Jaspersoft
4 5 (17.86%) New Relic
4 5 (17.86%) NGA Human Resources
5 3 (10.71%) Cisco
5 3 (10.71%) Oneserve
6 2 (7.14%) Logi
6 2 (7.14%) Logi Analytics