SLA Job Trends in the Thames Valley

Service Level Agreement (SLA)
South East > Thames Valley

The table below provides summary statistics and salary benchmarking for jobs advertised in the Thames Valley requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 15 September 2026, with comparisons to the same periods in the previous two years.

6 months to
15 Sep 2026
Same period 2025 Same period 2024
Rank 114 143 101
Rank change year-on-year +29 -42 -16
Permanent jobs citing SLA 79 65 106
As % of all permanent jobs in the Thames Valley 1.10% 1.66% 2.20%
As % of the Quality Assurance & Compliance category 10.25% 9.77% 19.13%
Number of salaries quoted 56 53 55
10th Percentile £26,500 £25,125 £24,550
25th Percentile £30,875 £25,750 £31,250
Median annual salary (50th Percentile) £42,500 £32,500 £42,500
Median % change year-on-year +30.77% -23.53% +16.44%
75th Percentile £61,250 £47,500 £61,875
90th Percentile £65,000 £61,600 £85,000
South East median annual salary £36,250 £41,250 £42,920
% change year-on-year -12.12% -3.89% +7.30%

All Quality Assurance and Compliance Skills
Thames Valley

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the Thames Valley.

Permanent vacancies with a requirement for quality assurance or compliance skills 771 665 554
As % of all permanent jobs advertised in the Thames Valley 10.72% 16.94% 11.51%
Number of salaries quoted 513 245 263
10th Percentile £35,000 £27,900 £31,250
25th Percentile £44,463 £39,625 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -4.76%
75th Percentile £72,500 £70,000 £71,250
90th Percentile £86,250 £83,750 £83,500
South East median annual salary £52,500 £55,000 £50,000
% change year-on-year -4.55% +10.00% -4.76%

SLA
Job Vacancy Trend in the Thames Valley

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in the Thames Valley.

SLA job vacancy trend in the Thames Valley

SLA
Salary Trend in the Thames Valley

Salary distribution trend for jobs in the Thames Valley citing SLA.

Salary distribution trend for jobs in the Thames Valley citing SLA

SLA
Salary Histogram in the Thames Valley

Salary distribution for jobs citing SLA in the Thames Valley over the 6 months to 15 September 2026.

Salary histogram for SLA in the Thames Valley

SLA
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Thames Valley region over the 6 months to 15 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Buckinghamshire +22 41 £47,500 -13.64% 7
Berkshire +7 28 £42,500 +46.55% 23
Oxfordshire -26 10 £37,500 -23.47% 7
SLA
South East

SLA
Co-Occurring Skills & Capabilities in the Thames Valley by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (5.06%) Confluence
1 4 (5.06%) OpenEdge
Applications
1 5 (6.33%) Microsoft Excel
2 1 (1.27%) Microsoft Office
Cloud Services
1 21 (26.58%) Microsoft 365
2 6 (7.59%) Azure
3 5 (6.33%) SaaS
4 4 (5.06%) Power Platform
5 3 (3.80%) PaaS
5 3 (3.80%) Power Automate
6 2 (2.53%) Entra ID
7 1 (1.27%) GitHub
7 1 (1.27%) GitHub Actions
Communications & Networking
1 3 (3.80%) Firewall
1 3 (3.80%) NAS
1 3 (3.80%) VoIP
1 3 (3.80%) Wi-Fi
Database & Business Intelligence
1 5 (6.33%) SQL Server
2 4 (5.06%) Power BI
3 3 (3.80%) GIS
4 1 (1.27%) Tableau
Development Applications
1 7 (8.86%) JIRA
General
1 28 (35.44%) Social Skills
2 23 (29.11%) Analytical Skills
3 16 (20.25%) Inclusion and Diversity
4 13 (16.46%) Finance
5 12 (15.19%) Organisational Skills
6 5 (6.33%) Telecoms
7 4 (5.06%) Documentation Skills
7 4 (5.06%) Retail
8 1 (1.27%) Law
8 1 (1.27%) Legal
Job Titles
1 14 (17.72%) IT Manager
2 13 (16.46%) IT Support
2 13 (16.46%) Support Manager
3 9 (11.39%) IT Support Manager
4 8 (10.13%) Analyst
5 7 (8.86%) 2nd Line Support
5 7 (8.86%) Lead
5 7 (8.86%) Service Manager
6 6 (7.59%) Service Desk Manager
7 5 (6.33%) Support Analyst
8 4 (5.06%) 2nd Line Support Manager
8 4 (5.06%) Administrator
8 4 (5.06%) Help Desk Administrator
8 4 (5.06%) Infrastructure Manager
8 4 (5.06%) Infrastructure Support
8 4 (5.06%) Infrastructure Support Manager
8 4 (5.06%) IT Infrastructure Manager
8 4 (5.06%) IT Services Manager
8 4 (5.06%) Service Desk Operator
9 3 (3.80%) ICT Support Technician
Libraries, Frameworks & Software Standards
1 3 (3.80%) AngularJS
1 3 (3.80%) CSS
1 3 (3.80%) HTML
1 3 (3.80%) OAuth
1 3 (3.80%) REST
1 3 (3.80%) SAML
1 3 (3.80%) SOAP
2 2 (2.53%) Terraform
Miscellaneous
1 12 (15.19%) Credit Risk
2 7 (8.86%) Self-Motivation
3 5 (6.33%) Driving Licence
4 4 (5.06%) Onboarding
5 3 (3.80%) Analytical Mindset
5 3 (3.80%) CMDB
5 3 (3.80%) Legacy Systems
5 3 (3.80%) Product Ownership
5 3 (3.80%) TM Forum
6 2 (2.53%) Management Information System
7 1 (1.27%) Data Centre
7 1 (1.27%) Digital Signage
7 1 (1.27%) IPTV
7 1 (1.27%) Security Operations Centre
7 1 (1.27%) Video Conferencing
Operating Systems
1 12 (15.19%) Windows
2 10 (12.66%) Windows Server
3 6 (7.59%) Windows 10
4 3 (3.80%) Windows Server 2012
5 1 (1.27%) Apple iOS
5 1 (1.27%) Mac OS
Processes & Methodologies
1 31 (39.24%) Customer Service
2 26 (32.91%) Continuous Improvement
3 22 (27.85%) Service Delivery
4 21 (26.58%) ITIL
5 20 (25.32%) Performance Management
6 19 (24.05%) Problem-Solving
7 16 (20.25%) Service Management
8 15 (18.99%) Decision-Making
9 14 (17.72%) AI
9 14 (17.72%) Process Improvement
10 13 (16.46%) Scorecard
11 12 (15.19%) Credit Risk Management
11 12 (15.19%) Problem Management
11 12 (15.19%) Risk Assessment
12 10 (12.66%) Root Cause Analysis
13 9 (11.39%) ITSM
13 9 (11.39%) Technical Leadership
14 7 (8.86%) High Availability
14 7 (8.86%) IT Strategy
14 7 (8.86%) Line Management
Programming Languages
1 7 (8.86%) SQL
2 3 (3.80%) JavaScript
3 1 (1.27%) PowerShell
3 1 (1.27%) Scala
Qualifications
1 4 (5.06%) DBS Check
2 3 (3.80%) ITIL Certification
3 2 (2.53%) Degree
3 2 (2.53%) SC Cleared
3 2 (2.53%) Security Cleared
4 1 (1.27%) ACMT
4 1 (1.27%) CREST Certified
4 1 (1.27%) GIAC
4 1 (1.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (2.53%) ISO 9001
2 1 (1.27%) Accessibility
2 1 (1.27%) Cyber Essentials
2 1 (1.27%) Cyber Essentials PLUS
2 1 (1.27%) GDPR
2 1 (1.27%) ISO/IEC 27001
2 1 (1.27%) QA
System Software
1 8 (10.13%) VMware Infrastructure
2 6 (7.59%) Active Directory
3 3 (3.80%) BitLocker
3 3 (3.80%) Terminal Services
4 1 (1.27%) Hyper-V
Systems Management
1 6 (7.59%) Microsoft Intune
2 4 (5.06%) Kubernetes
3 3 (3.80%) Single Sign-On
4 1 (1.27%) Autotask
Vendors
1 29 (36.71%) Microsoft
2 9 (11.39%) ServiceNow
3 8 (10.13%) VMware
4 6 (7.59%) Sophos
5 3 (3.80%) Barracuda Networks
6 1 (1.27%) Apple
6 1 (1.27%) Cisco
6 1 (1.27%) JDA
6 1 (1.27%) Polycom