CRM Officer Job Trends

Customer Relationship Management Officer
UK

The median Customer Relationship Management Officer salary in the UK is £24,000 per year, according to job vacancies posted during the 6 months leading to 11 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Nov 2025
Same period 2024 Same period 2023
Rank 650 741 -
Rank change year-on-year +91 - -
Permanent jobs requiring a CRM Officer 6 5 0
As % of all permanent jobs in the UK 0.012% 0.007% -
As % of the Job Titles category 0.013% 0.008% -
Number of salaries quoted 4 5 0
10th Percentile £23,650 - -
25th Percentile £23,875 £22,000 -
Median annual salary (50th Percentile) £24,000 £30,000 -
Median % change year-on-year -20.00% - -
75th Percentile £24,125 - -
90th Percentile £24,350 - -
UK excluding London median annual salary £24,000 £30,000 -
% change year-on-year -20.00% - -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,784 63,693 50,976
% of permanent jobs with a recognized job title 90.01% 94.85% 95.53%
Number of salaries quoted 28,718 35,683 39,423
10th Percentile £28,250 £31,250 £31,500
25th Percentile £35,000 £42,500 £42,500
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £46,000 £50,000 £52,500
% change year-on-year -8.00% -4.76% -

CRM Officer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'CRM Officer' in the job title relative to all permanent IT jobs advertised.

CRM Officer job vacancy trend in the UK

CRM Officer
Salary Trend

Salary distribution trend for CRM Officer job vacancies in the UK.

Salary distribution trend for CRM Officer job vacancies in the UK

CRM Officer
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM Officer within the UK over the 6 months to 11 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +77 4 £24,000 -20.00% 4
England +64 4 £24,000 -20.00% 4
Midlands +58 4 £24,000 +9.09% 4
West Midlands +50 4 £24,000 +9.09% 4
Work from Home +72 2 - -

CRM Officer Skill Set
Top 21 Co-Occurring Skills & Capabilities

For the 6 months to 11 November 2025, CRM Officer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring CRM Officer in the job title.

1 6 (100.00%) CRM
2 3 (50.00%) Microsoft
3 2 (33.33%) Data Cleansing
3 2 (33.33%) Data Quality
3 2 (33.33%) Dynamics CRM
3 2 (33.33%) Microsoft 365
3 2 (33.33%) Microsoft Excel
4 1 (16.67%) Dynamics 365
4 1 (16.67%) ETL
4 1 (16.67%) Mathematics
4 1 (16.67%) Microsoft Certification
4 1 (16.67%) Microsoft Office
4 1 (16.67%) OneDrive
4 1 (16.67%) Performance Analysis
4 1 (16.67%) Power Automate
4 1 (16.67%) Problem-Solving
4 1 (16.67%) Process Improvement
4 1 (16.67%) SharePoint
4 1 (16.67%) SQL
4 1 (16.67%) Viva Engage
4 1 (16.67%) Windows

CRM Officer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (16.67%) SharePoint
Applications
1 2 (33.33%) Microsoft Excel
2 1 (16.67%) Microsoft Office
Business Applications
1 2 (33.33%) Dynamics CRM
Cloud Services
1 2 (33.33%) Microsoft 365
2 1 (16.67%) Dynamics 365
2 1 (16.67%) OneDrive
2 1 (16.67%) Power Automate
2 1 (16.67%) Viva Engage
General
1 1 (16.67%) Finance
1 1 (16.67%) Social Skills
Miscellaneous
1 1 (16.67%) Driving Licence
1 1 (16.67%) Onboarding
1 1 (16.67%) Self-Motivation
1 1 (16.67%) Web Conferencing
Operating Systems
1 1 (16.67%) Windows
Processes & Methodologies
1 6 (100.00%) CRM
2 2 (33.33%) Data Cleansing
3 1 (16.67%) ETL
3 1 (16.67%) Mathematics
3 1 (16.67%) Performance Analysis
3 1 (16.67%) Problem-Solving
3 1 (16.67%) Process Improvement
Programming Languages
1 1 (16.67%) SQL
Qualifications
1 1 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 2 (33.33%) Data Quality
Vendors
1 3 (50.00%) Microsoft