Period
to 26 September 2017

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 26 September 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
26 Sep 2017
Same period 2016 Same period 2015
Rank 75 67 71
Rank change year-on-year -8 +4 -8
Permanent jobs citing CRM 6796 8250 8781
As % of all permanent IT jobs advertised in the UK 3.83% 4.28% 4.01%
As % of the Processes & Methodologies category 4.26% 4.80% 4.54%
Number of salaries quoted 5358 6732 7096
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £27,500 £27,500 £27,000
90th Percentile £77,500 £80,000 £78,750
UK excluding London median annual salary £42,500 £42,500 £42,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 159505 171809 193501
As % of all permanent IT jobs advertised in the UK 89.91% 89.13% 88.32%
Number of salaries quoted 125527 143321 159045
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 26 September 2017.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 26 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 6313 £47,500 - 281
UK excluding London -23 3288 £42,500 - 190
London -7 3189 £55,000 - 105
South East -21 1105 £43,500 -3.33% 59
North of England -14 817 £42,000 +1.20% 40
Midlands -34 443 £42,500 +6.25% 34
North West -9 425 £40,000 - 17
Yorkshire -6 363 £45,000 +5.88% 16
East of England -39 359 £40,000 -20.00% 26
South West +32 348 £40,000 - 17
West Midlands -37 309 £45,000 +12.50% 21
Scotland -14 145 £40,000 +9.59% 7
East Midlands -27 128 £39,000 +11.43% 11
Wales -13 64 £37,500 - 4
North East -10 29 £34,000 -18.07% 7
Northern Ireland -9 17 £53,750 +2.38% 4
Channel Islands - 2 £65,000 -

For the 6 months to 26 September 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CRM.

1 2183 (32.12%) Dynamics CRM
2 2177 (32.03%) Microsoft
3 1722 (25.34%) Finance
4 1703 (25.06%) Agile Software Development
5 1641 (24.15%) SQL
6 1224 (18.01%) .NET
7 1157 (17.02%) Marketing
8 1091 (16.05%) SQL Server
9 1081 (15.91%) C#
10 1015 (14.94%) Salesforce.com
11 1006 (14.80%) JavaScript
12 976 (14.36%) ERP
13 890 (13.10%) Project Management
14 816 (12.01%) Degree
15 772 (11.36%) HTML
16 768 (11.30%) Oracle
17 715 (10.52%) Analytical Skills
18 702 (10.33%) SharePoint
19 662 (9.74%) CSS
20 659 (9.70%) Business Intelligence
21 646 (9.51%) SAP
22 635 (9.34%) Windows
23 608 (8.95%) Stakeholder Management
24 605 (8.90%) Retail
25 565 (8.31%) Java
26 539 (7.93%) Analytics
27 537 (7.90%) E-Commerce
28 518 (7.62%) Scrum
29 514 (7.56%) ASP.NET
30 475 (6.99%) MVC

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 702 (10.33%) SharePoint
2 367 (5.40%) CMS
3 129 (1.90%) Oracle SOA Suite
4 121 (1.78%) Tomcat
5 119 (1.75%) IIS
5 119 (1.75%) WebSphere
6 105 (1.55%) MS Exchange
7 100 (1.47%) BizTalk Server
8 92 (1.35%) JBoss
9 77 (1.13%) Apache
10 72 (1.06%) Apache Solr
11 64 (0.94%) Confluence
12 62 (0.91%) SAS
12 62 (0.91%) Skype for Business
13 56 (0.82%) SharePoint Server
14 50 (0.74%) Sitecore CMS
15 43 (0.63%) WordPress
16 40 (0.59%) SharePoint 2013
17 36 (0.53%) Drupal
18 34 (0.50%) NetWeaver
Applications
1 427 (6.28%) Microsoft Office
2 371 (5.46%) Microsoft Excel
3 118 (1.74%) Microsoft PowerPoint
4 82 (1.21%) Microsoft Project
5 64 (0.94%) MS Visio
6 46 (0.68%) SPSS
7 45 (0.66%) Photoshop
8 34 (0.50%) Spreadsheet
9 24 (0.35%) Adobe Creative Suite
10 23 (0.34%) Adobe Illustrator
11 12 (0.18%) InfoPath
12 9 (0.13%) Chatbot
13 7 (0.10%) Adobe Captivate
13 7 (0.10%) Moqups
14 5 (0.074%) InDesign
14 5 (0.074%) SPSS Modeler
15 3 (0.044%) InVision
15 3 (0.044%) UXPin
16 2 (0.029%) AutoCAD
16 2 (0.029%) SOLIDWORKS
Business Applications
1 2183 (32.12%) Dynamics CRM
2 276 (4.06%) Salesforce.com CRM
3 259 (3.81%) Dynamics AX
4 185 (2.72%) SAP CRM
5 182 (2.68%) Dynamics NAV
6 109 (1.60%) NetSuite
7 63 (0.93%) Eloqua
8 60 (0.88%) SAP ERP
8 60 (0.88%) SAP Hybris
9 55 (0.81%) Siebel CRM
10 47 (0.69%) Oracle CRM
11 43 (0.63%) SAP SD
12 42 (0.62%) FastStats
13 41 (0.60%) Adobe Campaign
13 41 (0.60%) Oracle EBS
14 31 (0.46%) Dynamics GP
15 29 (0.43%) SAP S/4HANA
16 27 (0.40%) SAP Business One
17 26 (0.38%) Oracle ERP
17 26 (0.38%) Raiser's Edge
Cloud Services
1 441 (6.49%) Microsoft Azure
2 417 (6.14%) Dynamics 365
3 358 (5.27%) SaaS
4 336 (4.94%) Office 365
5 230 (3.38%) Amazon AWS
6 147 (2.16%) PaaS
7 118 (1.74%) IaaS
8 113 (1.66%) Google Analytics
9 103 (1.52%) Salesforce Service Cloud
10 90 (1.32%) Force.com
11 68 (1.00%) Salesforce Sales Cloud
12 54 (0.79%) Oracle Service Cloud
13 50 (0.74%) Cloud Computing
14 45 (0.66%) Oracle CX
15 43 (0.63%) SuccessFactors
16 39 (0.57%) GitHub
17 26 (0.38%) iPaaS
18 21 (0.31%) Boomi
18 21 (0.31%) Silverpop
19 20 (0.29%) OneDrive
Communications & Networking
1 135 (1.99%) Internet
2 124 (1.82%) Intranet
3 88 (1.29%) TCP/IP
4 80 (1.18%) DNS
5 78 (1.15%) LAN
6 75 (1.10%) Firewall
7 73 (1.07%) WAN
8 66 (0.97%) Skype
9 60 (0.88%) DHCP
10 48 (0.71%) VoIP
11 41 (0.60%) SAN
11 41 (0.60%) VPN
12 35 (0.52%) HTTP
13 32 (0.47%) Wireless
14 29 (0.43%) FTP
15 26 (0.38%) NAS
16 24 (0.35%) VLAN
17 22 (0.32%) Remote Desktop
17 22 (0.32%) SMS
18 21 (0.31%) iSCSI
Database & Business Intelligence
1 1091 (16.05%) SQL Server
2 412 (6.06%) SQL Server Reporting Services
3 351 (5.16%) SQL Server Integration Services
4 311 (4.58%) Data Warehouse
5 193 (2.84%) MySQL
6 174 (2.56%) Relational Database
7 161 (2.37%) Big Data
7 161 (2.37%) Power BI
8 141 (2.07%) SQL Server Analysis Services
9 126 (1.85%) SQL Server 2008
10 115 (1.69%) SQL Server 2012
11 111 (1.63%) BusinessObjects
12 103 (1.52%) SAP BW
13 85 (1.25%) SAP HANA
14 70 (1.03%) Apache Cassandra
14 70 (1.03%) Crystal Reports
15 67 (0.99%) RDBMS
16 66 (0.97%) PostgreSQL
17 57 (0.84%) NoSQL
18 50 (0.74%) MongoDB
Development Applications
1 188 (2.77%) JIRA
2 160 (2.35%) Team Foundation Server
3 156 (2.30%) Git (software)
3 156 (2.30%) Visual Studio
4 85 (1.25%) Jenkins
5 83 (1.22%) Maven
6 69 (1.02%) JUnit
7 65 (0.96%) Selenium
8 64 (0.94%) Mockito
9 53 (0.78%) Sonatype Nexus
10 39 (0.57%) MSBuild
10 39 (0.57%) Subversion
11 35 (0.52%) LSMW
12 30 (0.44%) Octopus Deploy
12 30 (0.44%) WebDriver
13 29 (0.43%) TeamCity
14 23 (0.34%) SoapUI
15 22 (0.32%) Eclipse
15 22 (0.32%) Toad
16 19 (0.28%) Oracle Forms
General
1 1722 (25.34%) Finance
2 1157 (17.02%) Marketing
3 605 (8.90%) Retail
4 303 (4.46%) Advertising
5 299 (4.40%) Banking
6 228 (3.35%) Manufacturing
6 228 (3.35%) Telecoms
7 166 (2.44%) Legal
8 141 (2.07%) Publishing
9 111 (1.63%) Games
10 105 (1.55%) Back Office
11 92 (1.35%) Investment Banking
12 88 (1.29%) Billing
13 74 (1.09%) Retail Banking
14 69 (1.02%) Electronics
15 57 (0.84%) Law
16 52 (0.77%) Pharmaceutical
17 49 (0.72%) Front Office
18 47 (0.69%) German Language
19 45 (0.66%) Financial Institution
Job Titles
1 1565 (23.03%) Developer
2 1324 (19.48%) Analyst
3 673 (9.90%) Consultant
4 548 (8.06%) Architect
5 537 (7.90%) Business Analyst
6 474 (6.97%) Project Manager
7 414 (6.09%) CRM Developer
8 324 (4.77%) Support Analyst
9 311 (4.58%) .NET Developer
10 302 (4.44%) CRM Analyst
11 300 (4.41%) Applications Support
12 279 (4.11%) Dynamics CRM Developer
13 266 (3.91%) C# Developer
13 266 (3.91%) CRM Manager
14 265 (3.90%) Solutions Architect
15 257 (3.78%) Senior Developer
16 222 (3.27%) CRM Consultant
17 218 (3.21%) C# .NET Developer
18 217 (3.19%) IT Manager
19 214 (3.15%) Administrator
Libraries, Frameworks & Software Standards
1 1224 (18.01%) .NET
2 772 (11.36%) HTML
3 662 (9.74%) CSS
4 514 (7.56%) ASP.NET
5 376 (5.53%) Web Services
6 294 (4.33%) jQuery
7 287 (4.22%) AngularJS
8 262 (3.86%) XML
9 201 (2.96%) HTML5
10 179 (2.63%) SOAP
11 178 (2.62%) .NET Framework
12 163 (2.40%) Middleware
13 154 (2.27%) Spring
14 152 (2.24%) J2EE
15 148 (2.18%) RESTful
16 140 (2.06%) REST
17 137 (2.02%) ASP.NET MVC
18 118 (1.74%) Node.js
19 114 (1.68%) ASP.NET Web API
20 105 (1.55%) WCF
Miscellaneous
1 715 (10.52%) Analytical Skills
2 322 (4.74%) Computer Science
3 257 (3.78%) Enterprise Software
4 224 (3.30%) Management Information System
5 206 (3.03%) User Experience
6 180 (2.65%) Social Media
7 156 (2.30%) Mobile App
8 107 (1.57%) iPad
9 80 (1.18%) Greenfield Project
10 67 (0.99%) Data Structures
11 65 (0.96%) Data Centre
12 64 (0.94%) Fintech
13 57 (0.84%) EPoS
14 44 (0.65%) NHS
15 41 (0.60%) FMCG
16 40 (0.59%) Digital Media
17 39 (0.57%) Public Cloud
17 39 (0.57%) Virtual Team
18 37 (0.54%) Hedge funds
19 36 (0.53%) Driving Licence
Operating Systems
1 635 (9.34%) Windows
2 331 (4.87%) Windows Server
3 166 (2.44%) Linux
4 127 (1.87%) Windows Server 2012
5 117 (1.72%) Windows Server 2008
6 115 (1.69%) Windows 7
7 113 (1.66%) Unix
8 82 (1.21%) Windows 10
9 76 (1.12%) Windows Server 2003
10 73 (1.07%) Apple iOS
11 64 (0.94%) Android
12 36 (0.53%) Windows 8
13 32 (0.47%) Mac OS X
14 25 (0.37%) Windows XP
15 15 (0.22%) CentOS
15 15 (0.22%) Mac OS
16 14 (0.21%) Ubuntu
17 13 (0.19%) Windows Vista
18 6 (0.088%) Solaris
18 6 (0.088%) Windows 2000
Processes & Methodologies
1 1703 (25.06%) Agile Software Development
2 976 (14.36%) ERP
3 890 (13.10%) Project Management
4 659 (9.70%) Business Intelligence
5 608 (8.95%) Stakeholder Management
6 539 (7.93%) Analytics
7 537 (7.90%) E-Commerce
8 518 (7.62%) Scrum
9 475 (6.99%) MVC
10 464 (6.83%) Business Analysis
11 415 (6.11%) SDLC
12 410 (6.03%) ITIL
13 366 (5.39%) Migration
14 353 (5.19%) Coaching
14 353 (5.19%) Workflow
15 348 (5.12%) PRINCE2
16 336 (4.94%) Mentoring
17 325 (4.78%) Change Management
18 315 (4.64%) Business Development
19 301 (4.43%) Data Management
Programming Languages
1 1641 (24.15%) SQL
2 1081 (15.91%) C#
3 1006 (14.80%) JavaScript
4 565 (8.31%) Java
5 331 (4.87%) PHP
6 286 (4.21%) T-SQL
7 175 (2.58%) VB.NET
8 145 (2.13%) PowerShell
9 131 (1.93%) Apex Code
9 131 (1.93%) Python
10 113 (1.66%) PL/SQL
11 90 (1.32%) VB
12 89 (1.31%) ABAP
13 75 (1.10%) Perl
14 72 (1.06%) C
15 71 (1.04%) VBA
16 67 (0.99%) Bash Shell
16 67 (0.99%) C++
17 54 (0.79%) R
18 45 (0.66%) Ruby
Qualifications
1 816 (12.01%) Degree
2 160 (2.35%) Computer Science Degree
3 151 (2.22%) Microsoft Certification
4 93 (1.37%) PMI Certification
5 88 (1.29%) PMP
6 78 (1.15%) PRINCE2 Certification
7 65 (0.96%) ISEB
7 65 (0.96%) Security Cleared
8 56 (0.82%) MCP
9 47 (0.69%) MCSE
10 45 (0.66%) ITIL Certification
11 35 (0.52%) ISTQB
12 31 (0.46%) Master's Degree
12 31 (0.46%) PRINCE2 Practitioner
13 30 (0.44%) SC Cleared
14 27 (0.40%) Numerate Degree
15 26 (0.38%) DBS Check
16 25 (0.37%) MCSA
17 21 (0.31%) MBA
18 19 (0.28%) Oracle Certification
Quality Assurance & Compliance
1 335 (4.93%) QA
2 204 (3.00%) SLA
3 134 (1.97%) Data Quality
4 82 (1.21%) GDPR
5 42 (0.62%) PMO
6 40 (0.59%) PCI DSS
7 31 (0.46%) ISO/IEC 27001
8 12 (0.18%) HL7
8 12 (0.18%) ISO 9001
9 11 (0.16%) MiFID
10 10 (0.15%) COBIT
11 9 (0.13%) Sarbanes-Oxley
12 7 (0.10%) Actionable Recommendations
13 6 (0.088%) GPG13
13 6 (0.088%) WCAG
14 4 (0.059%) GCP
15 3 (0.044%) GMP
15 3 (0.044%) ISO/IEC 20000
16 2 (0.029%) FATCA
17 1 (0.015%) PMBOK
System Software
1 277 (4.08%) Active Directory
2 110 (1.62%) VMware Infrastructure
3 77 (1.13%) Hyper-V
4 31 (0.46%) Docker
5 29 (0.43%) Terminal Services
6 20 (0.29%) Virtual Machines
7 15 (0.22%) VMware ESXi
8 13 (0.19%) vSphere
9 10 (0.15%) XenApp
10 9 (0.13%) DFS Replication
10 9 (0.13%) Virtual Servers
11 6 (0.088%) Virtual Desktop
12 5 (0.074%) XenDesktop
13 4 (0.059%) HDFS
13 4 (0.059%) Xen
14 3 (0.044%) Citrix Presentation Server
14 3 (0.044%) Firmware
15 2 (0.029%) ISA Server
15 2 (0.029%) NFS
15 2 (0.029%) Veritas Cluster Server
Systems Management
1 46 (0.68%) SCCM
2 28 (0.41%) Opscode Chef
3 27 (0.40%) SCOM
3 27 (0.40%) WSUS
4 26 (0.38%) Puppet
5 22 (0.32%) Systems Management Server (SMS)
6 18 (0.26%) CloudHub
6 18 (0.26%) HP Quality Center
6 18 (0.26%) Kubernetes
7 14 (0.21%) Backup Exec
8 13 (0.19%) Cacti
9 12 (0.18%) Nagios
10 11 (0.16%) CA Spectrum
10 11 (0.16%) ZABBIX
11 9 (0.13%) Ansible
11 9 (0.13%) Terraform
12 8 (0.12%) Norton AntiVirus
13 7 (0.10%) SCVMM
14 6 (0.088%) Failover Clustering
14 6 (0.088%) Microsoft Data Protection Manager
Vendors
1 2177 (32.03%) Microsoft
2 1015 (14.94%) Salesforce.com
3 768 (11.30%) Oracle
4 646 (9.51%) SAP
5 203 (2.99%) VMware
6 190 (2.80%) Google
7 176 (2.59%) Siebel
8 172 (2.53%) hybris
9 164 (2.41%) Tableau
10 151 (2.22%) Adobe
11 147 (2.16%) IBM
12 136 (2.00%) Citrix
13 105 (1.55%) HP
14 90 (1.32%) Cisco
15 89 (1.31%) Sage
16 82 (1.21%) TIBCO
17 70 (1.03%) Sitecore
18 67 (0.99%) Demandware
19 64 (0.94%) ATG
19 64 (0.94%) Cognizant