Period
to 25 June 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 25 June 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
25 Jun 2018
Same period 2017 Same period 2016
Rank 73 74 68
Rank change year-on-year +1 -6 0
Permanent jobs citing CRM 7,096 6,789 8,549
As % of all permanent IT jobs advertised in the UK 4.08% 3.92% 4.27%
As % of the Processes & Methodologies category 4.49% 4.33% 4.74%
Number of salaries quoted 5,758 5,438 6,889
UK median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -5.26%
10th Percentile £28,500 £27,500 £27,000
90th Percentile £82,500 £77,500 £80,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157,893 156,906 180,307
As % of all permanent IT jobs advertised in the UK 90.74% 90.61% 89.98%
Number of salaries quoted 126,632 127,722 149,946
UK median annual salary £50,000 £48,190 £47,500
Median salary % change year-on-year +3.76% +1.45% +1.06%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 25 June 2018.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 25 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 6,528 £50,000 +5.26% 729
UK excluding London +3 3,767 £45,000 +5.88% 469
London +1 2,947 £55,000 - 302
South East -8 1,163 £46,500 +3.33% 139
North of England -24 770 £45,000 +2.86% 122
Midlands +31 746 £45,000 +12.50% 80
West Midlands +41 583 £45,000 +2.86% 62
East of England +14 493 £47,500 +9.20% 48
North West +21 476 £45,000 +12.50% 80
South West +1 309 £42,500 - 35
Yorkshire -52 228 £45,000 - 28
Scotland +33 211 £45,000 +28.57% 27
East Midlands -15 154 £47,500 +35.71% 18
Wales +18 66 £42,500 +25.28% 14
North East -21 66 £36,700 -3.42% 14
Northern Ireland +26 20 £75,000 +114.29% 2
Channel Islands +4 8 £45,000 -30.77% 2

For the 6 months to 25 June 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 2,505 (35.30%) Microsoft
2 2,438 (34.36%) Dynamics CRM
3 1,806 (25.45%) Finance
4 1,615 (22.76%) Agile Software Development
5 1,475 (20.79%) SQL
6 1,344 (18.94%) .NET
7 1,259 (17.74%) Marketing
8 1,229 (17.32%) C#
9 1,214 (17.11%) Salesforce.com
10 1,183 (16.67%) JavaScript
11 1,147 (16.16%) ERP
12 934 (13.16%) Dynamics 365
13 922 (12.99%) SQL Server
14 890 (12.54%) Advertising
15 873 (12.30%) Project Management
16 858 (12.09%) Degree
17 796 (11.22%) Analytical Skills
18 782 (11.02%) HTML
19 744 (10.48%) SAP
20 691 (9.74%) Business Intelligence
21 663 (9.34%) Problem-Solving
22 641 (9.03%) Oracle
23 624 (8.79%) Stakeholder Management
24 620 (8.74%) Analytics
25 574 (8.09%) Microsoft Azure
26 556 (7.84%) Retail
27 542 (7.64%) E-Commerce
28 527 (7.43%) SharePoint
29 526 (7.41%) CSS
30 503 (7.09%) ITIL

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 527 (7.43%) SharePoint
2 214 (3.02%) CMS
3 125 (1.76%) BizTalk Server
4 88 (1.24%) IIS
5 84 (1.18%) MS Exchange
6 70 (0.99%) Confluence
7 54 (0.76%) Apache
8 42 (0.59%) Drupal
8 42 (0.59%) SAS
8 42 (0.59%) Tomcat
9 41 (0.58%) Apache Spark
10 39 (0.55%) WordPress
11 38 (0.54%) Skype for Business
12 32 (0.45%) NetWeaver
13 30 (0.42%) SharePoint 2013
14 29 (0.41%) Oracle SOA Suite
15 28 (0.39%) Sitecore CMS
16 25 (0.35%) Umbraco
17 22 (0.31%) JBoss
18 19 (0.27%) WebLogic
Applications
1 386 (5.44%) Microsoft Office
2 348 (4.90%) Microsoft Excel
3 126 (1.78%) Microsoft PowerPoint
4 66 (0.93%) Microsoft Project
4 66 (0.93%) MS Visio
5 35 (0.49%) Spreadsheet
6 26 (0.37%) Photoshop
7 16 (0.23%) SPSS
8 11 (0.16%) Camtasia
8 11 (0.16%) Chatbot
9 8 (0.11%) Adobe Illustrator
10 5 (0.070%) Adobe Captivate
11 3 (0.042%) Adobe Creative Suite
11 3 (0.042%) InDesign
11 3 (0.042%) InfoPath
12 2 (0.028%) Adobe After Effects
12 2 (0.028%) Adobe Premiere
13 1 (0.014%) Acrobat
13 1 (0.014%) EngageOne
13 1 (0.014%) Moqups
Business Applications
1 2,438 (34.36%) Dynamics CRM
2 311 (4.38%) Salesforce.com CRM
3 293 (4.13%) NetSuite
4 275 (3.88%) Dynamics AX
5 173 (2.44%) Dynamics NAV
6 139 (1.96%) SAP Business One
7 132 (1.86%) SAP CRM
8 59 (0.83%) Adobe Campaign
9 55 (0.78%) SAP Hybris
10 42 (0.59%) Unit4 Business World
11 38 (0.54%) Dynamics GP
12 37 (0.52%) Elite 3E
13 33 (0.47%) Eloqua
14 31 (0.44%) SAP ERP
15 29 (0.41%) SAP S/4HANA
16 28 (0.39%) BPCS
17 27 (0.38%) SAP GRC
18 25 (0.35%) Oracle ERP
18 25 (0.35%) Raiser's Edge
19 24 (0.34%) Siebel CRM
Cloud Services
1 934 (13.16%) Dynamics 365
2 574 (8.09%) Microsoft Azure
3 398 (5.61%) SaaS
4 359 (5.06%) Amazon AWS
5 307 (4.33%) Office 365
6 169 (2.38%) PaaS
7 165 (2.33%) IaaS
8 103 (1.45%) Salesforce Service Cloud
9 92 (1.30%) Cloud Computing
10 83 (1.17%) Force.com
11 74 (1.04%) Google Analytics
12 71 (1.00%) Salesforce Sales Cloud
13 42 (0.59%) Silverpop
14 36 (0.51%) Serverless
15 33 (0.47%) SuccessFactors
16 28 (0.39%) Azure Active Directory
17 26 (0.37%) GitHub
17 26 (0.37%) Responsys
18 25 (0.35%) AdWords
19 24 (0.34%) Google Cloud Platform
Communications & Networking
1 113 (1.59%) Internet
2 101 (1.42%) Firewall
3 83 (1.17%) VPN
4 76 (1.07%) TCP/IP
5 67 (0.94%) VoIP
6 65 (0.92%) DNS
7 58 (0.82%) Intranet
7 58 (0.82%) LAN
7 58 (0.82%) SMS
8 56 (0.79%) Skype
9 55 (0.78%) WAN
10 39 (0.55%) Unified Communications
11 31 (0.44%) DHCP
12 30 (0.42%) HTTP
13 27 (0.38%) SAN
14 26 (0.37%) Wireless
15 25 (0.35%) VLAN
16 22 (0.31%) Broadband
17 15 (0.21%) MPLS
18 14 (0.20%) NAS
Database & Business Intelligence
1 922 (12.99%) SQL Server
2 365 (5.14%) SQL Server Reporting Services
3 303 (4.27%) SQL Server Integration Services
4 244 (3.44%) Data Warehouse
5 222 (3.13%) Big Data
6 199 (2.80%) MySQL
7 196 (2.76%) Relational Database
8 194 (2.73%) Power BI
9 110 (1.55%) SQL Server Analysis Services
10 89 (1.25%) NoSQL
11 81 (1.14%) SQL Server 2008
12 70 (0.99%) SQL Server 2012
13 66 (0.93%) Oracle Database
13 66 (0.93%) PostgreSQL
14 62 (0.87%) SAP BW
15 59 (0.83%) RDBMS
16 57 (0.80%) Hadoop
17 49 (0.69%) Crystal Reports
18 48 (0.68%) MongoDB
19 44 (0.62%) BusinessObjects
Development Applications
1 206 (2.90%) JIRA
2 159 (2.24%) Git (software)
3 132 (1.86%) Visual Studio
4 119 (1.68%) Team Foundation Server
5 93 (1.31%) Visual Studio Team System
6 64 (0.90%) Selenium
7 50 (0.70%) Jenkins
8 30 (0.42%) Mocha
9 25 (0.35%) Ant
9 25 (0.35%) Octopus Deploy
10 24 (0.34%) TeamCity
11 23 (0.32%) Oracle APEX
12 22 (0.31%) gulp
12 22 (0.31%) WebDriver
13 20 (0.28%) Bower
13 20 (0.28%) Vagrant
14 18 (0.25%) Subversion
15 15 (0.21%) Cucumber
16 13 (0.18%) Atlassian Bamboo
16 13 (0.18%) NUnit
General
1 1,806 (25.45%) Finance
2 1,259 (17.74%) Marketing
3 890 (12.54%) Advertising
4 556 (7.84%) Retail
5 268 (3.78%) Manufacturing
6 267 (3.76%) Telecoms
7 221 (3.11%) Banking
8 168 (2.37%) Billing
9 164 (2.31%) Legal
10 136 (1.92%) Publishing
11 121 (1.71%) Law
12 81 (1.14%) Back Office
13 66 (0.93%) Investment Banking
14 65 (0.92%) Games
15 54 (0.76%) Financial Institution
16 49 (0.69%) French Language
17 38 (0.54%) Automotive
18 36 (0.51%) German Language
19 29 (0.41%) Front Office
20 27 (0.38%) Electronics
Job Titles
1 1,432 (20.18%) Developer
2 1,100 (15.50%) Analyst
3 1,041 (14.67%) Consultant
4 749 (10.56%) Architect
5 580 (8.17%) CRM Consultant
6 443 (6.24%) Dynamics CRM Consultant
7 431 (6.07%) CRM Developer
8 404 (5.69%) Solutions Architect
9 384 (5.41%) Project Manager
10 363 (5.12%) Business Analyst
11 280 (3.95%) Dynamics CRM Developer
12 252 (3.55%) Administrator
13 232 (3.27%) .NET Developer
14 226 (3.18%) CRM Architect
15 223 (3.14%) C# Developer
16 215 (3.03%) CRM Manager
17 205 (2.89%) IT Manager
18 203 (2.86%) Support Analyst
19 201 (2.83%) Applications Support
19 201 (2.83%) Functional Consultant
Libraries, Frameworks & Software Standards
1 1,344 (18.94%) .NET
2 782 (11.02%) HTML
3 526 (7.41%) CSS
4 482 (6.79%) ASP.NET
5 441 (6.21%) Web Services
6 264 (3.72%) jQuery
7 243 (3.42%) .NET Framework
8 239 (3.37%) AngularJS
9 226 (3.18%) XML
10 205 (2.89%) Mason
11 175 (2.47%) ASP.NET MVC
11 175 (2.47%) HTML5
12 173 (2.44%) REST
13 171 (2.41%) WCF
14 158 (2.23%) ASP.NET Web API
15 151 (2.13%) SOAP
16 125 (1.76%) Visualforce
17 116 (1.63%) Node.js
18 103 (1.45%) JSON
18 103 (1.45%) RESTful
Miscellaneous
1 796 (11.22%) Analytical Skills
2 291 (4.10%) Self-Motivation
3 285 (4.02%) Computer Science
4 258 (3.64%) Management Information System
5 252 (3.55%) User Experience
6 199 (2.80%) Enterprise Software
7 154 (2.17%) Mobile App
8 150 (2.11%) Social Media
9 120 (1.69%) Greenfield Project
10 104 (1.47%) Fintech
11 85 (1.20%) Virtual Team
12 79 (1.11%) Driving Licence
13 74 (1.04%) Data Centre
14 54 (0.76%) Linux Command Line
15 51 (0.72%) NHS
16 45 (0.63%) Data Structures
17 39 (0.55%) Hedge funds
18 38 (0.54%) N-Tier
19 34 (0.48%) Graphic Design
20 33 (0.47%) Public Cloud
Operating Systems
1 451 (6.36%) Windows
2 347 (4.89%) Linux
3 174 (2.45%) Windows Server
4 121 (1.71%) Unix
5 72 (1.01%) Windows 7
6 62 (0.87%) Windows 10
7 60 (0.85%) Windows Server 2012
8 52 (0.73%) Windows Server 2008
9 49 (0.69%) Android
10 42 (0.59%) Apple iOS
11 32 (0.45%) Mac OS X
12 26 (0.37%) Ubuntu
13 20 (0.28%) Red Hat Enterprise Linux
14 16 (0.23%) Solaris
15 13 (0.18%) Windows XP
16 10 (0.14%) Windows Vista
17 8 (0.11%) CentOS
18 5 (0.070%) Oracle Linux
18 5 (0.070%) Windows Server 2003
19 4 (0.056%) Fedora
Processes & Methodologies
1 1,615 (22.76%) Agile Software Development
2 1,147 (16.16%) ERP
3 873 (12.30%) Project Management
4 691 (9.74%) Business Intelligence
5 663 (9.34%) Problem-Solving
6 624 (8.79%) Stakeholder Management
7 620 (8.74%) Analytics
8 542 (7.64%) E-Commerce
9 503 (7.09%) ITIL
10 465 (6.55%) Scrum
11 439 (6.19%) Presales
12 404 (5.69%) Business Development
13 389 (5.48%) SDLC
14 383 (5.40%) MVC
15 353 (4.97%) Migration
16 348 (4.90%) Business Analysis
17 301 (4.24%) Waterfall
18 287 (4.04%) Service Delivery
19 286 (4.03%) Mentoring
20 283 (3.99%) PRINCE2
Programming Languages
1 1,475 (20.79%) SQL
2 1,229 (17.32%) C#
3 1,183 (16.67%) JavaScript
4 457 (6.44%) Java
5 310 (4.37%) T-SQL
6 253 (3.57%) PHP
7 171 (2.41%) Apex Code
8 166 (2.34%) Python
9 122 (1.72%) PowerShell
9 122 (1.72%) VBA
10 117 (1.65%) VB.NET
11 87 (1.23%) C
12 57 (0.80%) PL/SQL
13 54 (0.76%) Ruby
14 50 (0.70%) R
15 48 (0.68%) C++
16 44 (0.62%) ABAP
17 43 (0.61%) VB
18 42 (0.59%) Perl
19 34 (0.48%) Java 8
Qualifications
1 858 (12.09%) Degree
2 251 (3.54%) Microsoft Certification
3 163 (2.30%) Computer Science Degree
4 111 (1.56%) Security Cleared
5 80 (1.13%) ISEB
6 75 (1.06%) PMI Certification
7 70 (0.99%) PMP
8 67 (0.94%) SC Cleared
9 63 (0.89%) MCSE
10 53 (0.75%) MCSA
10 53 (0.75%) PRINCE2 Certification
11 48 (0.68%) CISSP
12 47 (0.66%) MCP
13 44 (0.62%) ISTQB
14 33 (0.47%) PRINCE2 Practitioner
15 32 (0.45%) ACCA
15 32 (0.45%) CIMA
16 31 (0.44%) ITIL Certification
17 28 (0.39%) Numerate Degree
18 27 (0.38%) Master's Degree
Quality Assurance & Compliance
1 282 (3.97%) QA
2 138 (1.94%) SLA
3 134 (1.89%) GDPR
4 117 (1.65%) Data Quality
5 53 (0.75%) ISO/IEC 27001
6 43 (0.61%) PMO
7 25 (0.35%) COBIT
8 17 (0.24%) GPG13
8 17 (0.24%) MiFID
9 10 (0.14%) Sarbanes-Oxley
10 7 (0.099%) ISO 9001
11 6 (0.085%) PCI DSS
12 5 (0.070%) Cyber Essentials
13 3 (0.042%) HIPAA
14 2 (0.028%) HMG Security Policy Framework
14 2 (0.028%) IFRS
14 2 (0.028%) SEPA
14 2 (0.028%) Solvency II
15 1 (0.014%) Actionable Recommendations
15 1 (0.014%) SSAE 16
System Software
1 244 (3.44%) Active Directory
2 92 (1.30%) VMware Infrastructure
3 72 (1.01%) Docker
4 46 (0.65%) Hyper-V
5 23 (0.32%) Apache Flume
5 23 (0.32%) HDFS
5 23 (0.32%) Virtual Machines
6 16 (0.23%) Terminal Services
6 16 (0.23%) vSphere
7 11 (0.16%) Oracle RAC
8 10 (0.14%) Terminal Server
8 10 (0.14%) XenApp
9 9 (0.13%) Virtual Desktop
10 6 (0.085%) VMware ESXi
11 5 (0.070%) vCloud
12 4 (0.056%) Citrix Presentation Server
12 4 (0.056%) XenDesktop
13 3 (0.042%) Virtual Servers
14 2 (0.028%) VMware NSX
14 2 (0.028%) Xen
Systems Management
1 32 (0.45%) Puppet
2 23 (0.32%) Oozie
2 23 (0.32%) Single Sign-On
3 20 (0.28%) SCCM
4 19 (0.27%) HP Quality Center
5 18 (0.25%) Opscode Chef
6 14 (0.20%) Ansible
6 14 (0.20%) Systems Management Server (SMS)
7 12 (0.17%) HP UCMDB
8 11 (0.16%) Marathon
9 10 (0.14%) Microsoft Clustering
9 10 (0.14%) OpenView
9 10 (0.14%) SCVMM
9 10 (0.14%) Terraform
10 8 (0.11%) WSUS
11 7 (0.099%) SCOM
12 6 (0.085%) HP ALM
12 6 (0.085%) Kubernetes
13 5 (0.070%) CA Wily
13 5 (0.070%) DameWare
Vendors
1 2,505 (35.30%) Microsoft
2 1,214 (17.11%) Salesforce.com
3 744 (10.48%) SAP
4 641 (9.03%) Oracle
5 240 (3.38%) Sage
6 197 (2.78%) Infor
7 185 (2.61%) Epicor
8 169 (2.38%) Google
9 146 (2.06%) Adobe
9 146 (2.06%) VMware
10 123 (1.73%) Tableau
11 119 (1.68%) Xero
12 115 (1.62%) JD Edwards
13 103 (1.45%) Citrix
13 103 (1.45%) IBM
14 87 (1.23%) Cisco
14 87 (1.23%) Siebel
15 79 (1.11%) Capita
16 74 (1.04%) hybris
17 65 (0.92%) Pardot