Period
to 21 August 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 21 August 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 76 77 69
Rank change year-on-year +1 -8 +2
Permanent jobs citing CRM 6,658 6,657 8,431
As % of all permanent IT jobs advertised in the UK 3.94% 3.78% 4.28%
As % of the Processes & Methodologies category 4.32% 4.13% 4.71%
Number of salaries quoted 5,306 5,250 6,865
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £78,750 £77,500 £80,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 153,945 161,370 178,990
As % of all permanent IT jobs advertised in the UK 91.10% 91.55% 90.82%
Number of salaries quoted 122,592 128,232 149,403
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 21 August 2018.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 6,059 £50,000 +5.26% 730
UK excluding London +9 3,524 £45,000 +5.88% 479
London -2 2,752 £55,000 +1.85% 277
South East -3 1,163 £47,500 +9.20% 133
North of England -5 714 £42,500 - 122
Midlands +39 632 £45,000 +5.88% 90
West Midlands +43 467 £45,000 - 57
East of England +36 453 £45,000 +12.50% 35
North West +20 453 £42,500 +6.25% 60
South West -16 258 £42,500 - 59
Scotland +35 228 £45,000 +12.50% 22
Yorkshire -41 213 £43,000 -4.44% 43
East Midlands +15 158 £42,714 +13.90% 33
Wales +16 73 £40,000 +14.29% 12
North East -10 48 £34,220 -2.23% 19
Northern Ireland +10 13 £34,000 -37.61% 4
Channel Islands -2 8 £45,000 -30.77% 2

For the 6 months to 21 August 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 2,262 (33.97%) Microsoft
2 2,186 (32.83%) Dynamics CRM
3 1,774 (26.64%) Finance
4 1,559 (23.42%) Agile Software Development
5 1,477 (22.18%) SQL
6 1,285 (19.30%) .NET
7 1,214 (18.23%) Marketing
8 1,154 (17.33%) C#
9 1,146 (17.21%) JavaScript
10 1,120 (16.82%) Salesforce.com
11 1,041 (15.64%) ERP
12 996 (14.96%) SQL Server
13 907 (13.62%) Degree
14 868 (13.04%) Project Management
15 861 (12.93%) Analytical Skills
16 832 (12.50%) Dynamics 365
17 767 (11.52%) HTML
18 735 (11.04%) Problem-Solving
19 700 (10.51%) Advertising
20 673 (10.11%) SAP
21 634 (9.52%) Business Intelligence
22 623 (9.36%) Microsoft Azure
23 613 (9.21%) Oracle
24 553 (8.31%) SharePoint
25 547 (8.22%) Analytics
26 540 (8.11%) Stakeholder Management
27 535 (8.04%) CSS
28 502 (7.54%) E-Commerce
29 486 (7.30%) ITIL
30 483 (7.25%) Retail

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 553 (8.31%) SharePoint
2 203 (3.05%) CMS
3 126 (1.89%) BizTalk Server
4 89 (1.34%) IIS
5 87 (1.31%) MS Exchange
6 63 (0.95%) Apache
7 60 (0.90%) Confluence
7 60 (0.90%) Skype for Business
8 45 (0.68%) SAS
9 41 (0.62%) Tomcat
10 32 (0.48%) Apache Spark
11 29 (0.44%) Drupal
12 28 (0.42%) Elasticsearch
12 28 (0.42%) WordPress
13 25 (0.38%) NetWeaver
14 23 (0.35%) JBoss
14 23 (0.35%) Oracle SOA Suite
15 19 (0.29%) Sitecore CMS
15 19 (0.29%) Umbraco
15 19 (0.29%) WebLogic
Applications
1 388 (5.83%) Microsoft Office
2 352 (5.29%) Microsoft Excel
3 165 (2.48%) Microsoft PowerPoint
4 66 (0.99%) Microsoft Project
5 60 (0.90%) MS Visio
6 50 (0.75%) Spreadsheet
7 30 (0.45%) Photoshop
8 12 (0.18%) Camtasia
9 10 (0.15%) SPSS
10 9 (0.14%) Adobe Illustrator
11 7 (0.11%) InDesign
12 6 (0.090%) Chatbot
13 3 (0.045%) Adobe Creative Suite
14 2 (0.030%) Acrobat
14 2 (0.030%) Adobe After Effects
14 2 (0.030%) Adobe Captivate
14 2 (0.030%) Adobe Premiere
14 2 (0.030%) Snagit
15 1 (0.015%) Mathcad
15 1 (0.015%) Moqups
Business Applications
1 2,186 (32.83%) Dynamics CRM
2 323 (4.85%) Salesforce.com CRM
3 311 (4.67%) Dynamics AX
4 267 (4.01%) NetSuite
5 194 (2.91%) Dynamics NAV
6 133 (2.00%) SAP Business One
7 93 (1.40%) SAP CRM
8 49 (0.74%) Adobe Campaign
9 42 (0.63%) Unit4 Business World
10 40 (0.60%) SAP S/4HANA
11 34 (0.51%) Eloqua
12 30 (0.45%) Dynamics GP
12 30 (0.45%) Raiser's Edge
13 28 (0.42%) SAP ERP
13 28 (0.42%) SAP Hybris
14 27 (0.41%) Elite 3E
15 25 (0.38%) SAP GRC
16 24 (0.36%) Siebel CRM
17 23 (0.35%) Scribe Insight
18 22 (0.33%) BPCS
Cloud Services
1 832 (12.50%) Dynamics 365
2 623 (9.36%) Microsoft Azure
3 373 (5.60%) Amazon AWS
4 367 (5.51%) SaaS
5 295 (4.43%) Office 365
6 140 (2.10%) IaaS
7 138 (2.07%) PaaS
8 104 (1.56%) Salesforce Service Cloud
9 103 (1.55%) Cloud Computing
10 78 (1.17%) Force.com
11 70 (1.05%) Google Analytics
12 64 (0.96%) Salesforce Sales Cloud
13 38 (0.57%) Serverless
14 34 (0.51%) SuccessFactors
15 27 (0.41%) Silverpop
16 25 (0.38%) Amazon S3
17 24 (0.36%) Google Cloud Platform
17 24 (0.36%) npm
18 23 (0.35%) GitHub
18 23 (0.35%) Responsys
Communications & Networking
1 116 (1.74%) Internet
2 99 (1.49%) Firewall
3 72 (1.08%) TCP/IP
4 71 (1.07%) Skype
5 61 (0.92%) LAN
5 61 (0.92%) VPN
6 55 (0.83%) DNS
7 53 (0.80%) Intranet
7 53 (0.80%) SMS
7 53 (0.80%) VoIP
8 48 (0.72%) WAN
9 38 (0.57%) Wireless
10 35 (0.53%) Unified Communications
11 27 (0.41%) DHCP
12 26 (0.39%) SAN
13 23 (0.35%) HTTP
14 22 (0.33%) PBX
14 22 (0.33%) VLAN
15 21 (0.32%) Broadband
16 18 (0.27%) Network Security
Database & Business Intelligence
1 996 (14.96%) SQL Server
2 353 (5.30%) SQL Server Reporting Services
3 297 (4.46%) SQL Server Integration Services
4 229 (3.44%) Data Warehouse
5 204 (3.06%) Relational Database
6 201 (3.02%) Big Data
7 189 (2.84%) Power BI
8 182 (2.73%) MySQL
9 100 (1.50%) NoSQL
10 91 (1.37%) SQL Server 2008
11 89 (1.34%) SQL Server Analysis Services
12 81 (1.22%) BusinessObjects
13 78 (1.17%) SQL Server 2012
14 71 (1.07%) PostgreSQL
15 68 (1.02%) Crystal Reports
16 65 (0.98%) RDBMS
17 61 (0.92%) Hadoop
18 58 (0.87%) SAP HANA
19 50 (0.75%) SAP BW
20 43 (0.65%) SQL Server 2016
Development Applications
1 191 (2.87%) JIRA
2 148 (2.22%) Team Foundation Server
3 135 (2.03%) Git (software)
4 114 (1.71%) Visual Studio
5 90 (1.35%) Visual Studio Team System
6 47 (0.71%) Selenium
7 40 (0.60%) Jenkins
8 37 (0.56%) Octopus Deploy
9 36 (0.54%) TeamCity
10 30 (0.45%) Mocha
11 23 (0.35%) gulp
12 22 (0.33%) Oracle APEX
13 21 (0.32%) Bower
13 21 (0.32%) Vagrant
14 19 (0.29%) NUnit
15 18 (0.27%) Eclipse
15 18 (0.27%) Maven
15 18 (0.27%) Subversion
16 14 (0.21%) Ant
17 12 (0.18%) Oracle Forms
General
1 1,774 (26.64%) Finance
2 1,214 (18.23%) Marketing
3 700 (10.51%) Advertising
4 483 (7.25%) Retail
5 257 (3.86%) Telecoms
6 248 (3.72%) Manufacturing
7 208 (3.12%) Banking
8 126 (1.89%) Publishing
9 121 (1.82%) Legal
10 114 (1.71%) Billing
11 79 (1.19%) Back Office
12 72 (1.08%) Law
13 65 (0.98%) Financial Institution
14 64 (0.96%) Games
15 63 (0.95%) Investment Banking
16 53 (0.80%) French Language
17 45 (0.68%) Automotive
18 43 (0.65%) German Language
19 40 (0.60%) Front Office
20 35 (0.53%) Electronics
Job Titles
1 1,393 (20.92%) Developer
2 992 (14.90%) Analyst
3 954 (14.33%) Consultant
4 636 (9.55%) Architect
5 486 (7.30%) CRM Consultant
6 396 (5.95%) Dynamics CRM Consultant
7 395 (5.93%) CRM Developer
8 384 (5.77%) Project Manager
9 352 (5.29%) Solutions Architect
10 285 (4.28%) Business Analyst
11 264 (3.97%) Dynamics CRM Developer
12 251 (3.77%) Administrator
13 246 (3.69%) .NET Developer
14 239 (3.59%) C# Developer
15 214 (3.21%) Applications Support
15 214 (3.21%) CRM Manager
16 212 (3.18%) Microsoft CRM Consultant
17 207 (3.11%) Support Analyst
18 204 (3.06%) Junior
19 196 (2.94%) IT Manager
Libraries, Frameworks & Software Standards
1 1,285 (19.30%) .NET
2 767 (11.52%) HTML
3 535 (8.04%) CSS
4 440 (6.61%) ASP.NET
5 436 (6.55%) Web Services
6 270 (4.06%) XML
7 266 (4.00%) jQuery
8 212 (3.18%) AngularJS
9 208 (3.12%) Mason
10 195 (2.93%) .NET Framework
11 183 (2.75%) HTML5
12 168 (2.52%) ASP.NET MVC
12 168 (2.52%) ASP.NET Web API
13 165 (2.48%) SOAP
14 139 (2.09%) REST
15 128 (1.92%) WCF
16 109 (1.64%) RESTful
17 104 (1.56%) React
18 99 (1.49%) Entity Framework
19 97 (1.46%) Visualforce
Miscellaneous
1 861 (12.93%) Analytical Skills
2 316 (4.75%) Computer Science
3 290 (4.36%) Management Information System
4 278 (4.18%) Self-Motivation
5 242 (3.63%) User Experience
6 203 (3.05%) Enterprise Software
7 164 (2.46%) Mobile App
8 138 (2.07%) Social Media
9 114 (1.71%) Greenfield Project
10 110 (1.65%) Driving Licence
11 103 (1.55%) Fintech
12 85 (1.28%) Data Centre
13 75 (1.13%) Virtual Team
14 69 (1.04%) N-Tier
15 65 (0.98%) Data Structures
16 48 (0.72%) NHS
17 45 (0.68%) Linux Command Line
18 37 (0.56%) Marketing Technology
19 36 (0.54%) Hedge funds
20 34 (0.51%) Fixed Income
Operating Systems
1 408 (6.13%) Windows
2 320 (4.81%) Linux
3 160 (2.40%) Windows Server
4 97 (1.46%) Unix
5 57 (0.86%) Windows Server 2012
6 56 (0.84%) Windows Server 2008
7 51 (0.77%) Windows 10
8 47 (0.71%) Windows 7
9 34 (0.51%) Android
10 29 (0.44%) Apple iOS
10 29 (0.44%) Ubuntu
11 25 (0.38%) Mac OS X
12 23 (0.35%) Red Hat Enterprise Linux
13 22 (0.33%) Windows XP
14 17 (0.26%) Windows Vista
15 11 (0.17%) Solaris
16 9 (0.14%) Windows 8
16 9 (0.14%) Windows Server 2003
17 5 (0.075%) FreeBSD
18 4 (0.060%) CentOS
Processes & Methodologies
1 1,559 (23.42%) Agile Software Development
2 1,041 (15.64%) ERP
3 868 (13.04%) Project Management
4 735 (11.04%) Problem-Solving
5 634 (9.52%) Business Intelligence
6 547 (8.22%) Analytics
7 540 (8.11%) Stakeholder Management
8 502 (7.54%) E-Commerce
9 486 (7.30%) ITIL
10 448 (6.73%) Scrum
11 412 (6.19%) Presales
12 385 (5.78%) MVC
13 360 (5.41%) SDLC
14 342 (5.14%) Business Development
15 331 (4.97%) Business Analysis
16 310 (4.66%) Migration
17 296 (4.45%) Mentoring
18 280 (4.21%) Change Management
18 280 (4.21%) PRINCE2
19 274 (4.12%) Waterfall
Programming Languages
1 1,477 (22.18%) SQL
2 1,154 (17.33%) C#
3 1,146 (17.21%) JavaScript
4 442 (6.64%) Java
5 324 (4.87%) T-SQL
6 211 (3.17%) PHP
7 166 (2.49%) Python
8 151 (2.27%) Apex Code
9 124 (1.86%) VB.NET
10 109 (1.64%) VBA
11 100 (1.50%) C
12 97 (1.46%) PowerShell
13 51 (0.77%) PL/SQL
14 48 (0.72%) VB
15 40 (0.60%) R
16 39 (0.59%) Ruby
17 37 (0.56%) C++
17 37 (0.56%) Perl
18 28 (0.42%) ES6
19 27 (0.41%) TypeScript
Qualifications
1 907 (13.62%) Degree
2 242 (3.63%) Microsoft Certification
3 191 (2.87%) Computer Science Degree
4 108 (1.62%) Security Cleared
5 92 (1.38%) PMI Certification
6 87 (1.31%) PMP
7 59 (0.89%) ISEB
8 57 (0.86%) MCSE
9 53 (0.80%) SC Cleared
10 48 (0.72%) MCSA
11 46 (0.69%) PRINCE2 Practitioner
12 43 (0.65%) CIMA
13 41 (0.62%) CISSP
14 39 (0.59%) MCP
15 33 (0.50%) Master's Degree
15 33 (0.50%) PRINCE2 Certification
16 32 (0.48%) ACCA
17 27 (0.41%) ITIL Certification
18 22 (0.33%) CCNA
18 22 (0.33%) Cisco Certification
Quality Assurance & Compliance
1 227 (3.41%) QA
2 155 (2.33%) SLA
3 119 (1.79%) Data Quality
3 119 (1.79%) GDPR
4 56 (0.84%) ISO/IEC 27001
5 50 (0.75%) PMO
6 21 (0.32%) COBIT
7 20 (0.30%) GPG13
8 8 (0.12%) Sarbanes-Oxley
9 7 (0.11%) ISO 9001
10 5 (0.075%) Cyber Essentials
11 3 (0.045%) BS7799
11 3 (0.045%) MiFID
11 3 (0.045%) PCI DSS
12 2 (0.030%) GCP
12 2 (0.030%) IFRS
12 2 (0.030%) SEPA
12 2 (0.030%) Solvency II
13 1 (0.015%) Actionable Recommendations
13 1 (0.015%) SSAE 16
System Software
1 183 (2.75%) Active Directory
2 93 (1.40%) VMware Infrastructure
3 68 (1.02%) Docker
4 47 (0.71%) Hyper-V
5 27 (0.41%) Virtual Machines
6 20 (0.30%) Virtual Desktop
7 14 (0.21%) Terminal Services
7 14 (0.21%) vSphere
8 13 (0.20%) Apache Flume
8 13 (0.20%) HDFS
9 10 (0.15%) Terminal Server
10 8 (0.12%) Oracle RAC
10 8 (0.12%) VMware ESXi
11 4 (0.060%) XenApp
12 3 (0.045%) Citrix Presentation Server
12 3 (0.045%) vCloud
12 3 (0.045%) XenDesktop
13 2 (0.030%) KVM
13 2 (0.030%) NFS
14 1 (0.015%) VMware Workstation
Systems Management
1 28 (0.42%) Puppet
2 26 (0.39%) Ansible
2 26 (0.39%) SCCM
3 18 (0.27%) Single Sign-On
3 18 (0.27%) Terraform
4 15 (0.23%) HP UCMDB
5 13 (0.20%) Oozie
6 12 (0.18%) Kubernetes
6 12 (0.18%) SCVMM
7 11 (0.17%) HP Quality Center
7 11 (0.17%) Systems Management Server (SMS)
8 10 (0.15%) Opscode Chef
9 7 (0.11%) WSUS
10 6 (0.090%) SCOM
11 5 (0.075%) Marathon
12 4 (0.060%) Failover Clustering
12 4 (0.060%) HP ALM
12 4 (0.060%) Nagios
12 4 (0.060%) Oracle Enterprise Manager
12 4 (0.060%) Plesk
Vendors
1 2,262 (33.97%) Microsoft
2 1,120 (16.82%) Salesforce.com
3 673 (10.11%) SAP
4 613 (9.21%) Oracle
5 214 (3.21%) Sage
6 184 (2.76%) Infor
7 170 (2.55%) Epicor
8 144 (2.16%) VMware
9 141 (2.12%) Google
10 120 (1.80%) Adobe
11 104 (1.56%) Tableau
12 103 (1.55%) Xero
13 100 (1.50%) JD Edwards
14 90 (1.35%) IBM
15 87 (1.31%) Citrix
16 83 (1.25%) Capita
17 72 (1.08%) Informatica
18 67 (1.01%) Siebel
19 62 (0.93%) Salesforce Marketing Cloud
20 59 (0.89%) Nintex