Period
to 11 December 2017

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 11 December 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
11 Dec 2017
Same period 2016 Same period 2015
Rank 72 71 74
Rank change year-on-year -1 +3 -11
Permanent jobs citing CRM 7299 7465 8135
As % of all permanent IT jobs advertised in the UK 4.06% 4.04% 3.77%
As % of the Processes & Methodologies category 4.52% 4.52% 4.24%
Number of salaries quoted 5674 5918 6779
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £27,500 £27,000 £27,500
90th Percentile £77,500 £80,000 £80,000
UK excluding London median annual salary £42,500 £42,500 £44,000
% change year-on-year - -3.41% +3.53%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161594 165322 191692
As % of all permanent IT jobs advertised in the UK 89.94% 89.43% 88.89%
Number of salaries quoted 128097 137067 158609
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,125 £27,500
90th Percentile £80,000 £80,000 £77,500
UK excluding London median annual salary £44,500 £42,500 £42,500
% change year-on-year +4.71% - +6.25%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 11 December 2017.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 11 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 6712 £47,500 - 508
UK excluding London -12 3593 £42,500 - 307
London +2 3317 £54,000 - 214
South East -11 1334 £42,500 -5.56% 93
North of England -10 762 £42,000 +5.00% 80
Midlands -28 531 £42,500 +6.25% 52
West Midlands -13 422 £42,500 - 30
North West 0 418 £40,000 +5.26% 48
East of England -32 358 £43,500 -3.33% 25
South West +40 345 £40,000 +6.67% 29
Yorkshire -8 281 £42,500 -5.56% 25
Scotland +25 186 £40,000 +6.67% 23
East Midlands -55 107 £40,000 - 21
Wales -1 72 £39,000 +11.43% 4
North East +21 63 £35,047 -1.28% 7
Northern Ireland -14 22 £42,500 -15.00% 1
Isle of Man - 1 £55,000 -

For the 6 months to 11 December 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CRM.

1 2293 (31.42%) Microsoft
2 2264 (31.02%) Dynamics CRM
3 1742 (23.87%) Agile Software Development
4 1666 (22.83%) Finance
5 1574 (21.56%) SQL
6 1236 (16.93%) .NET
7 1224 (16.77%) C#
8 1201 (16.45%) Marketing
9 1081 (14.81%) Salesforce.com
10 1072 (14.69%) ERP
11 1067 (14.62%) JavaScript
12 1045 (14.32%) SQL Server
13 955 (13.08%) Project Management
14 804 (11.02%) HTML
15 777 (10.65%) Business Intelligence
16 772 (10.58%) Degree
17 756 (10.36%) SAP
18 710 (9.73%) Analytical Skills
19 690 (9.45%) Stakeholder Management
20 669 (9.17%) SharePoint
21 658 (9.01%) Oracle
22 646 (8.85%) CSS
23 625 (8.56%) Windows
24 559 (7.66%) E-Commerce
25 554 (7.59%) Dynamics 365
26 540 (7.40%) Advertising
27 531 (7.27%) Retail
28 529 (7.25%) ASP.NET
29 526 (7.21%) Java
30 523 (7.17%) Analytics

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 669 (9.17%) SharePoint
2 322 (4.41%) CMS
3 135 (1.85%) MS Exchange
4 109 (1.49%) BizTalk Server
5 108 (1.48%) Tomcat
6 91 (1.25%) WebSphere
7 90 (1.23%) IIS
8 78 (1.07%) JBoss
9 76 (1.04%) Apache
10 74 (1.01%) Skype for Business
11 66 (0.90%) Oracle SOA Suite
12 65 (0.89%) Confluence
13 54 (0.74%) Drupal
14 48 (0.66%) Apache Solr
15 45 (0.62%) SAS
16 44 (0.60%) Sitecore CMS
16 44 (0.60%) Umbraco
17 40 (0.55%) Exchange Server 2010
17 40 (0.55%) SharePoint 2010
17 40 (0.55%) SharePoint Server
Applications
1 456 (6.25%) Microsoft Office
2 351 (4.81%) Microsoft Excel
3 90 (1.23%) Microsoft PowerPoint
4 74 (1.01%) Microsoft Project
5 70 (0.96%) MS Visio
6 52 (0.71%) Photoshop
7 24 (0.33%) SPSS
8 23 (0.32%) Adobe Illustrator
9 22 (0.30%) Adobe Creative Suite
9 22 (0.30%) Spreadsheet
10 18 (0.25%) Chatbot
11 9 (0.12%) InDesign
11 9 (0.12%) InfoPath
12 7 (0.096%) Adobe Captivate
13 5 (0.069%) Moqups
13 5 (0.069%) SPSS Modeler
14 3 (0.041%) SOLIDWORKS
15 2 (0.027%) SketchUp
16 1 (0.014%) AutoCAD
16 1 (0.014%) Gephi
Business Applications
1 2264 (31.02%) Dynamics CRM
2 322 (4.41%) Dynamics AX
3 307 (4.21%) Salesforce.com CRM
4 198 (2.71%) Dynamics NAV
5 193 (2.64%) SAP CRM
6 189 (2.59%) NetSuite
7 103 (1.41%) SAP Hybris
8 70 (0.96%) Eloqua
9 51 (0.70%) Dynamics GP
10 50 (0.69%) SAP ERP
11 48 (0.66%) SAP Business One
12 47 (0.64%) Adobe Campaign
13 41 (0.56%) SAP SD
14 39 (0.53%) Oracle EBS
15 37 (0.51%) Oracle CRM
16 35 (0.48%) Magento
17 30 (0.41%) Raiser's Edge
17 30 (0.41%) Siebel CRM
18 25 (0.34%) Payment Gateway
19 23 (0.32%) Sage X3
Cloud Services
1 554 (7.59%) Dynamics 365
2 509 (6.97%) Microsoft Azure
3 393 (5.38%) SaaS
4 371 (5.08%) Office 365
5 265 (3.63%) Amazon AWS
6 142 (1.95%) PaaS
7 108 (1.48%) IaaS
8 100 (1.37%) Salesforce Service Cloud
9 78 (1.07%) Google Analytics
10 68 (0.93%) Force.com
10 68 (0.93%) Salesforce Sales Cloud
11 40 (0.55%) Oracle CX
12 39 (0.53%) Cloud Computing
13 38 (0.52%) OneDrive
13 38 (0.52%) Oracle Service Cloud
14 37 (0.51%) SuccessFactors
15 32 (0.44%) GitHub
16 22 (0.30%) Azure Active Directory
16 22 (0.30%) npm
17 21 (0.29%) Serverless
Communications & Networking
1 98 (1.34%) Internet
2 94 (1.29%) Firewall
3 93 (1.27%) Intranet
4 84 (1.15%) DNS
5 79 (1.08%) LAN
5 79 (1.08%) WAN
6 77 (1.05%) TCP/IP
7 74 (1.01%) Skype
8 71 (0.97%) VoIP
9 65 (0.89%) DHCP
10 52 (0.71%) VPN
11 47 (0.64%) SAN
12 44 (0.60%) SMS
13 35 (0.48%) HTTP
14 33 (0.45%) VLAN
15 26 (0.36%) NAS
15 26 (0.36%) Wireless
16 25 (0.34%) iSCSI
16 25 (0.34%) Unified Communications
17 24 (0.33%) Fibre Channel
Database & Business Intelligence
1 1045 (14.32%) SQL Server
2 383 (5.25%) SQL Server Reporting Services
3 317 (4.34%) SQL Server Integration Services
4 288 (3.95%) Data Warehouse
5 232 (3.18%) MySQL
6 178 (2.44%) Power BI
7 165 (2.26%) Big Data
8 138 (1.89%) Relational Database
9 135 (1.85%) SQL Server Analysis Services
10 103 (1.41%) SQL Server 2012
11 101 (1.38%) SQL Server 2008
12 93 (1.27%) BusinessObjects
13 81 (1.11%) SAP BW
14 72 (0.99%) SAP HANA
15 66 (0.90%) PostgreSQL
16 62 (0.85%) NoSQL
17 59 (0.81%) Crystal Reports
18 58 (0.79%) Hadoop
19 55 (0.75%) MongoDB
20 51 (0.70%) Oracle Database
Development Applications
1 185 (2.53%) JIRA
2 184 (2.52%) Git (software)
3 150 (2.06%) Visual Studio
4 129 (1.77%) Team Foundation Server
5 89 (1.22%) Jenkins
6 84 (1.15%) Selenium
7 77 (1.05%) JUnit
8 58 (0.79%) Maven
9 47 (0.64%) LSMW
9 47 (0.64%) Mockito
9 47 (0.64%) Subversion
10 46 (0.63%) WebDriver
11 39 (0.53%) gulp
12 37 (0.51%) Sonatype Nexus
13 30 (0.41%) SoapUI
14 29 (0.40%) Eclipse
15 27 (0.37%) Cucumber
15 27 (0.37%) MSBuild
16 26 (0.36%) Visual Studio Team System
17 25 (0.34%) Oracle Forms
General
1 1666 (22.83%) Finance
2 1201 (16.45%) Marketing
3 540 (7.40%) Advertising
4 531 (7.27%) Retail
5 263 (3.60%) Manufacturing
6 262 (3.59%) Banking
7 214 (2.93%) Telecoms
8 202 (2.77%) Legal
9 130 (1.78%) Publishing
10 129 (1.77%) Billing
11 110 (1.51%) Games
12 96 (1.32%) Back Office
12 96 (1.32%) Investment Banking
13 87 (1.19%) Law
14 62 (0.85%) Electronics
15 55 (0.75%) Retail Banking
16 51 (0.70%) German Language
17 42 (0.58%) Financial Institution
17 42 (0.58%) Front Office
18 36 (0.49%) Pharmaceutical
Job Titles
1 1625 (22.26%) Developer
2 1387 (19.00%) Analyst
3 799 (10.95%) Consultant
4 596 (8.17%) Architect
5 539 (7.38%) Business Analyst
6 487 (6.67%) Project Manager
7 454 (6.22%) CRM Developer
8 334 (4.58%) Support Analyst
9 319 (4.37%) CRM Analyst
10 301 (4.12%) Solutions Architect
11 295 (4.04%) .NET Developer
12 288 (3.95%) CRM Consultant
13 283 (3.88%) Dynamics CRM Developer
14 274 (3.75%) Administrator
15 266 (3.64%) C# Developer
16 258 (3.53%) Applications Support
17 247 (3.38%) CRM Manager
18 239 (3.27%) Senior Developer
19 207 (2.84%) IT Manager
20 204 (2.79%) C# .NET Developer
Libraries, Frameworks & Software Standards
1 1236 (16.93%) .NET
2 804 (11.02%) HTML
3 646 (8.85%) CSS
4 529 (7.25%) ASP.NET
5 401 (5.49%) Web Services
6 311 (4.26%) jQuery
7 304 (4.16%) AngularJS
8 267 (3.66%) XML
9 238 (3.26%) HTML5
10 211 (2.89%) .NET Framework
11 167 (2.29%) REST
11 167 (2.29%) RESTful
12 166 (2.27%) SOAP
13 155 (2.12%) ASP.NET MVC
14 146 (2.00%) Spring
15 138 (1.89%) Mason
16 136 (1.86%) J2EE
17 133 (1.82%) ASP.NET Web API
18 124 (1.70%) Middleware
18 124 (1.70%) Twitter Bootstrap
Miscellaneous
1 710 (9.73%) Analytical Skills
2 291 (3.99%) Computer Science
3 229 (3.14%) User Experience
4 212 (2.90%) Enterprise Software
5 180 (2.47%) Management Information System
6 170 (2.33%) Social Media
7 134 (1.84%) Mobile App
8 84 (1.15%) Greenfield Project
9 83 (1.14%) Fintech
10 80 (1.10%) Data Structures
11 75 (1.03%) iPad
12 66 (0.90%) Data Centre
13 55 (0.75%) EPoS
14 44 (0.60%) Public Cloud
15 37 (0.51%) NHS
15 37 (0.51%) Replication
16 35 (0.48%) Driving Licence
16 35 (0.48%) Hedge funds
17 33 (0.45%) Virtual Team
18 31 (0.42%) Marketing Technology
Operating Systems
1 625 (8.56%) Windows
2 306 (4.19%) Windows Server
3 229 (3.14%) Linux
4 150 (2.06%) Windows Server 2008
5 134 (1.84%) Windows Server 2012
6 109 (1.49%) Windows 7
7 106 (1.45%) Windows 10
8 104 (1.42%) Unix
9 75 (1.03%) Windows Server 2003
10 66 (0.90%) Apple iOS
11 59 (0.81%) Android
12 34 (0.47%) Windows 8
13 32 (0.44%) Ubuntu
14 31 (0.42%) CentOS
15 30 (0.41%) Mac OS X
16 18 (0.25%) Windows XP
17 14 (0.19%) Mac OS
18 10 (0.14%) Red Hat Enterprise Linux
19 9 (0.12%) Windows Vista
20 8 (0.11%) Windows 2000
Processes & Methodologies
1 1742 (23.87%) Agile Software Development
2 1072 (14.69%) ERP
3 955 (13.08%) Project Management
4 777 (10.65%) Business Intelligence
5 690 (9.45%) Stakeholder Management
6 559 (7.66%) E-Commerce
7 523 (7.17%) Analytics
8 509 (6.97%) MVC
9 501 (6.86%) Scrum
10 468 (6.41%) Business Analysis
11 416 (5.70%) Migration
12 413 (5.66%) SDLC
13 393 (5.38%) Business Development
14 389 (5.33%) ITIL
15 377 (5.17%) Coaching
16 335 (4.59%) Workflow
17 332 (4.55%) Mentoring
18 328 (4.49%) Presales
19 323 (4.43%) PRINCE2
20 320 (4.38%) Web Development
Programming Languages
1 1574 (21.56%) SQL
2 1224 (16.77%) C#
3 1067 (14.62%) JavaScript
4 526 (7.21%) Java
5 293 (4.01%) PHP
6 277 (3.80%) T-SQL
7 144 (1.97%) Apex Code
8 143 (1.96%) VB.NET
9 142 (1.95%) PowerShell
9 142 (1.95%) Python
10 128 (1.75%) ABAP
11 103 (1.41%) PL/SQL
12 82 (1.12%) C
13 76 (1.04%) Bash Shell
14 75 (1.03%) VB
15 69 (0.95%) Perl
16 61 (0.84%) C++
17 59 (0.81%) VBA
18 57 (0.78%) Ruby
19 42 (0.58%) R
Qualifications
1 772 (10.58%) Degree
2 225 (3.08%) Microsoft Certification
3 122 (1.67%) Computer Science Degree
4 83 (1.14%) PMI Certification
5 80 (1.10%) PMP
6 71 (0.97%) PRINCE2 Certification
7 67 (0.92%) MCSE
8 62 (0.85%) MCP
9 56 (0.77%) ISEB
10 44 (0.60%) MCSA
10 44 (0.60%) Security Cleared
11 42 (0.58%) ISTQB
12 30 (0.41%) ITIL Certification
12 30 (0.41%) SC Cleared
13 29 (0.40%) CISSP
14 28 (0.38%) A+ Certification
14 28 (0.38%) PRINCE2 Practitioner
15 27 (0.37%) Cisco Certification
16 26 (0.36%) MBA
17 23 (0.32%) CISA
Quality Assurance & Compliance
1 367 (5.03%) QA
2 201 (2.75%) SLA
3 159 (2.18%) Data Quality
4 100 (1.37%) GDPR
5 37 (0.51%) PMO
6 32 (0.44%) PCI DSS
7 30 (0.41%) ISO/IEC 27001
8 13 (0.18%) Sarbanes-Oxley
9 7 (0.096%) HIPAA
9 7 (0.096%) ISO 9001
10 6 (0.082%) GPG13
10 6 (0.082%) MiFID
10 6 (0.082%) PMBOK
11 5 (0.069%) Actionable Recommendations
11 5 (0.069%) COBIT
12 4 (0.055%) GCP
13 3 (0.041%) GMP
13 3 (0.041%) HL7
13 3 (0.041%) ISO/IEC 20000
14 2 (0.027%) PSD2
System Software
1 305 (4.18%) Active Directory
2 119 (1.63%) VMware Infrastructure
3 76 (1.04%) Hyper-V
4 61 (0.84%) Docker
5 41 (0.56%) Terminal Services
6 24 (0.33%) XenApp
7 16 (0.22%) Virtual Machines
8 13 (0.18%) Virtual Desktop
8 13 (0.18%) XenDesktop
9 12 (0.16%) vSphere
10 11 (0.15%) VMware ESXi
11 9 (0.12%) Virtual Servers
12 8 (0.11%) OpenAM
13 7 (0.096%) Xen
14 6 (0.082%) NFS
15 5 (0.069%) HDFS
15 5 (0.069%) Terminal Server
15 5 (0.069%) Veritas Cluster Server
16 4 (0.055%) Microsoft App-V
17 3 (0.041%) Citrix Presentation Server
Systems Management
1 53 (0.73%) SCCM
2 35 (0.48%) Opscode Chef
3 28 (0.38%) Puppet
4 25 (0.34%) WSUS
5 22 (0.30%) Ansible
5 22 (0.30%) Kubernetes
6 21 (0.29%) Systems Management Server (SMS)
7 17 (0.23%) HP Quality Center
8 16 (0.22%) Backup Exec
8 16 (0.22%) SCOM
9 15 (0.21%) Terraform
10 12 (0.16%) Data Guard
11 11 (0.15%) Norton AntiVirus
12 7 (0.096%) NetBackup
13 6 (0.082%) cPanel
13 6 (0.082%) Failover Clustering
13 6 (0.082%) Microsoft Data Protection Manager
13 6 (0.082%) Plesk
13 6 (0.082%) SCDPM
13 6 (0.082%) Symantec Endpoint Protection
Vendors
1 2293 (31.42%) Microsoft
2 1081 (14.81%) Salesforce.com
3 756 (10.36%) SAP
4 658 (9.01%) Oracle
5 222 (3.04%) VMware
6 187 (2.56%) hybris
7 174 (2.38%) Google
8 167 (2.29%) Siebel
9 160 (2.19%) Adobe
9 160 (2.19%) Sage
10 153 (2.10%) Citrix
11 146 (2.00%) Tableau
12 117 (1.60%) IBM
13 107 (1.47%) Infor
14 91 (1.25%) Epicor
15 81 (1.11%) Cisco
16 71 (0.97%) HP
17 68 (0.93%) Informatica
17 68 (0.93%) Marketo
18 62 (0.85%) Salesforce Marketing Cloud