Period
to 23 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 23 July 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 74 75 68
Rank change year-on-year +1 -7 +1
Permanent jobs citing CRM 6,960 6,871 8,631
As % of all permanent IT jobs advertised in the UK 4.02% 3.87% 4.26%
As % of the Processes & Methodologies category 4.43% 4.26% 4.74%
Number of salaries quoted 5,598 5,445 6,996
UK median annual salary £50,000 £47,500 £46,750
Median salary % change year-on-year +5.26% +1.60% -1.58%
10th Percentile £28,250 £27,500 £27,250
90th Percentile £80,000 £77,500 £80,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,958 161,209 182,191
As % of all permanent IT jobs advertised in the UK 90.63% 90.77% 90.02%
Number of salaries quoted 125,377 129,352 151,685
UK median annual salary £50,000 £49,883 £47,500
Median salary % change year-on-year +0.23% +5.02% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 23 July 2018.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 6,344 £50,000 +5.26% 725
UK excluding London +4 3,682 £45,000 +5.88% 495
London -1 2,896 £55,000 - 278
South East -6 1,165 £47,500 +7.95% 154
North of England -15 751 £45,000 +5.88% 121
Midlands +44 701 £45,000 +12.50% 74
West Midlands +46 527 £45,000 - 51
East of England +10 469 £45,000 +8.43% 42
North West +16 467 £45,000 +14.65% 72
South West -12 279 £42,500 - 54
Scotland +39 242 £45,000 +28.57% 30
Yorkshire -43 226 £45,000 - 40
East Midlands +1 166 £45,000 +28.57% 23
Wales +11 64 £38,750 +10.71% 15
North East -20 58 £37,100 -2.37% 9
Northern Ireland +12 19 £75,000 +114.29% 2
Channel Islands +2 8 £45,000 -30.77% 3

For the 6 months to 23 July 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 2,399 (34.47%) Microsoft
2 2,323 (33.38%) Dynamics CRM
3 1,832 (26.32%) Finance
4 1,624 (23.33%) Agile Software Development
5 1,518 (21.81%) SQL
6 1,325 (19.04%) .NET
7 1,273 (18.29%) Marketing
8 1,204 (17.30%) C#
9 1,197 (17.20%) JavaScript
10 1,177 (16.91%) Salesforce.com
11 1,091 (15.68%) ERP
12 981 (14.09%) SQL Server
13 934 (13.42%) Degree
14 884 (12.70%) Dynamics 365
15 883 (12.69%) Project Management
16 861 (12.37%) Analytical Skills
17 781 (11.22%) HTML
18 755 (10.85%) Advertising
19 722 (10.37%) Problem-Solving
20 721 (10.36%) SAP
21 660 (9.48%) Business Intelligence
22 646 (9.28%) Oracle
23 613 (8.81%) Microsoft Azure
24 589 (8.46%) Analytics
25 569 (8.18%) Stakeholder Management
26 544 (7.82%) E-Commerce
27 541 (7.77%) SharePoint
28 537 (7.72%) Retail
29 533 (7.66%) CSS
30 505 (7.26%) ITIL

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 541 (7.77%) SharePoint
2 216 (3.10%) CMS
3 123 (1.77%) BizTalk Server
4 98 (1.41%) IIS
5 87 (1.25%) MS Exchange
6 64 (0.92%) Confluence
7 54 (0.78%) Apache
8 48 (0.69%) Skype for Business
9 44 (0.63%) SAS
9 44 (0.63%) Tomcat
10 37 (0.53%) Apache Spark
11 33 (0.47%) WordPress
12 32 (0.46%) Drupal
13 28 (0.40%) NetWeaver
14 27 (0.39%) JBoss
15 25 (0.36%) Oracle SOA Suite
16 24 (0.34%) Umbraco
17 23 (0.33%) Sitecore CMS
18 21 (0.30%) SharePoint 2013
18 21 (0.30%) WebLogic
Applications
1 377 (5.42%) Microsoft Office
2 351 (5.04%) Microsoft Excel
3 160 (2.30%) Microsoft PowerPoint
4 65 (0.93%) Microsoft Project
5 64 (0.92%) MS Visio
6 46 (0.66%) Spreadsheet
7 29 (0.42%) Photoshop
8 18 (0.26%) SPSS
9 12 (0.17%) Camtasia
10 9 (0.13%) Adobe Illustrator
10 9 (0.13%) Chatbot
11 6 (0.086%) InDesign
12 3 (0.043%) Acrobat
12 3 (0.043%) Adobe Captivate
12 3 (0.043%) Adobe Creative Suite
12 3 (0.043%) InfoPath
13 2 (0.029%) Adobe After Effects
13 2 (0.029%) Adobe Premiere
13 2 (0.029%) Snagit
14 1 (0.014%) AutoCAD
Business Applications
1 2,323 (33.38%) Dynamics CRM
2 312 (4.48%) Salesforce.com CRM
3 292 (4.20%) Dynamics AX
4 278 (3.99%) NetSuite
5 191 (2.74%) Dynamics NAV
6 138 (1.98%) SAP Business One
7 113 (1.62%) SAP CRM
8 49 (0.70%) Adobe Campaign
9 47 (0.68%) Unit4 Business World
10 39 (0.56%) Eloqua
10 39 (0.56%) SAP Hybris
11 38 (0.55%) SAP S/4HANA
12 33 (0.47%) Elite 3E
13 29 (0.42%) Raiser's Edge
14 28 (0.40%) SAP ERP
15 27 (0.39%) Dynamics GP
16 26 (0.37%) SAP GRC
17 24 (0.34%) Oracle CRM
18 23 (0.33%) Siebel CRM
19 21 (0.30%) Scribe Insight
Cloud Services
1 884 (12.70%) Dynamics 365
2 613 (8.81%) Microsoft Azure
3 374 (5.37%) SaaS
4 370 (5.32%) Amazon AWS
5 299 (4.30%) Office 365
6 153 (2.20%) IaaS
7 151 (2.17%) PaaS
8 111 (1.59%) Salesforce Service Cloud
9 94 (1.35%) Cloud Computing
10 87 (1.25%) Force.com
11 66 (0.95%) Google Analytics
12 64 (0.92%) Salesforce Sales Cloud
13 36 (0.52%) Serverless
14 35 (0.50%) SuccessFactors
15 27 (0.39%) Azure Active Directory
15 27 (0.39%) Google Cloud Platform
15 27 (0.39%) Silverpop
16 25 (0.36%) GitHub
17 24 (0.34%) Responsys
18 21 (0.30%) npm
Communications & Networking
1 115 (1.65%) Internet
2 109 (1.57%) Firewall
3 80 (1.15%) TCP/IP
4 66 (0.95%) DNS
4 66 (0.95%) VPN
5 60 (0.86%) Skype
6 57 (0.82%) LAN
7 56 (0.80%) SMS
8 55 (0.79%) VoIP
9 50 (0.72%) WAN
10 47 (0.68%) Intranet
11 36 (0.52%) Unified Communications
12 33 (0.47%) Wireless
13 31 (0.45%) DHCP
14 25 (0.36%) HTTP
14 25 (0.36%) SAN
15 23 (0.33%) VLAN
16 22 (0.32%) Broadband
17 16 (0.23%) Network Security
17 16 (0.23%) WebEx
Database & Business Intelligence
1 981 (14.09%) SQL Server
2 366 (5.26%) SQL Server Reporting Services
3 308 (4.43%) SQL Server Integration Services
4 242 (3.48%) Data Warehouse
5 228 (3.28%) Big Data
6 214 (3.07%) Relational Database
7 194 (2.79%) Power BI
8 191 (2.74%) MySQL
9 105 (1.51%) NoSQL
10 101 (1.45%) SQL Server Analysis Services
11 94 (1.35%) SQL Server 2008
12 79 (1.14%) SQL Server 2012
13 74 (1.06%) PostgreSQL
14 70 (1.01%) RDBMS
15 65 (0.93%) BusinessObjects
16 62 (0.89%) Crystal Reports
16 62 (0.89%) SAP BW
17 60 (0.86%) Hadoop
18 53 (0.76%) SAP HANA
19 49 (0.70%) Oracle Database
Development Applications
1 199 (2.86%) JIRA
2 148 (2.13%) Git (software)
3 131 (1.88%) Team Foundation Server
4 120 (1.72%) Visual Studio
5 95 (1.36%) Visual Studio Team System
6 60 (0.86%) Selenium
7 46 (0.66%) Jenkins
8 32 (0.46%) Octopus Deploy
9 31 (0.45%) Mocha
9 31 (0.45%) TeamCity
10 26 (0.37%) Oracle APEX
11 24 (0.34%) gulp
12 21 (0.30%) Ant
12 21 (0.30%) Bower
12 21 (0.30%) Vagrant
13 20 (0.29%) WebDriver
14 19 (0.27%) Subversion
15 15 (0.22%) Eclipse
15 15 (0.22%) NUnit
16 12 (0.17%) Maven
General
1 1,832 (26.32%) Finance
2 1,273 (18.29%) Marketing
3 755 (10.85%) Advertising
4 537 (7.72%) Retail
5 267 (3.84%) Telecoms
6 265 (3.81%) Manufacturing
7 225 (3.23%) Banking
8 150 (2.16%) Billing
9 135 (1.94%) Legal
10 130 (1.87%) Publishing
11 98 (1.41%) Law
12 87 (1.25%) Back Office
13 72 (1.03%) Investment Banking
14 62 (0.89%) Games
15 60 (0.86%) Financial Institution
16 56 (0.80%) French Language
17 44 (0.63%) Automotive
17 44 (0.63%) German Language
18 39 (0.56%) Front Office
19 34 (0.49%) Electronics
Job Titles
1 1,445 (20.76%) Developer
2 1,062 (15.26%) Analyst
3 1,046 (15.03%) Consultant
4 694 (9.97%) Architect
5 559 (8.03%) CRM Consultant
6 443 (6.36%) Dynamics CRM Consultant
7 438 (6.29%) CRM Developer
8 377 (5.42%) Project Manager
9 371 (5.33%) Solutions Architect
10 319 (4.58%) Business Analyst
11 282 (4.05%) Dynamics CRM Developer
12 246 (3.53%) Administrator
13 236 (3.39%) .NET Developer
14 231 (3.32%) C# Developer
15 216 (3.10%) Applications Support
16 213 (3.06%) Support Analyst
17 210 (3.02%) IT Manager
18 207 (2.97%) CRM Manager
19 206 (2.96%) Microsoft CRM Consultant
20 199 (2.86%) Microsoft Developer
Libraries, Frameworks & Software Standards
1 1,325 (19.04%) .NET
2 781 (11.22%) HTML
3 533 (7.66%) CSS
4 454 (6.52%) Web Services
5 451 (6.48%) ASP.NET
6 274 (3.94%) jQuery
7 255 (3.66%) XML
8 233 (3.35%) AngularJS
9 225 (3.23%) .NET Framework
10 204 (2.93%) Mason
11 180 (2.59%) HTML5
12 173 (2.49%) ASP.NET MVC
12 173 (2.49%) ASP.NET Web API
13 158 (2.27%) REST
13 158 (2.27%) SOAP
14 154 (2.21%) WCF
15 112 (1.61%) Visualforce
16 109 (1.57%) RESTful
17 104 (1.49%) Node.js
18 103 (1.48%) JSON
Miscellaneous
1 861 (12.37%) Analytical Skills
2 303 (4.35%) Computer Science
3 287 (4.12%) Self-Motivation
4 283 (4.07%) Management Information System
5 248 (3.56%) User Experience
6 212 (3.05%) Enterprise Software
7 168 (2.41%) Mobile App
8 149 (2.14%) Social Media
9 112 (1.61%) Driving Licence
10 111 (1.59%) Greenfield Project
11 108 (1.55%) Fintech
12 83 (1.19%) Virtual Team
13 81 (1.16%) Data Centre
14 57 (0.82%) Data Structures
15 56 (0.80%) N-Tier
16 52 (0.75%) Linux Command Line
17 46 (0.66%) NHS
18 39 (0.56%) Hedge funds
18 39 (0.56%) Marketing Technology
19 34 (0.49%) Fixed Income
Operating Systems
1 427 (6.14%) Windows
2 331 (4.76%) Linux
3 175 (2.51%) Windows Server
4 111 (1.59%) Unix
5 59 (0.85%) Windows 7
6 58 (0.83%) Windows Server 2012
7 57 (0.82%) Windows Server 2008
8 56 (0.80%) Windows 10
9 40 (0.57%) Android
10 33 (0.47%) Apple iOS
11 31 (0.45%) Mac OS X
12 28 (0.40%) Ubuntu
13 19 (0.27%) Red Hat Enterprise Linux
14 16 (0.23%) Windows XP
15 15 (0.22%) Solaris
16 12 (0.17%) Windows Vista
17 6 (0.086%) CentOS
17 6 (0.086%) Windows Server 2003
18 5 (0.072%) FreeBSD
18 5 (0.072%) Oracle Linux
Processes & Methodologies
1 1,624 (23.33%) Agile Software Development
2 1,091 (15.68%) ERP
3 883 (12.69%) Project Management
4 722 (10.37%) Problem-Solving
5 660 (9.48%) Business Intelligence
6 589 (8.46%) Analytics
7 569 (8.18%) Stakeholder Management
8 544 (7.82%) E-Commerce
9 505 (7.26%) ITIL
10 456 (6.55%) Scrum
11 443 (6.36%) Presales
12 380 (5.46%) SDLC
13 375 (5.39%) Business Development
13 375 (5.39%) MVC
14 349 (5.01%) Migration
15 329 (4.73%) Business Analysis
16 301 (4.32%) Mentoring
17 287 (4.12%) Waterfall
18 283 (4.07%) PRINCE2
19 278 (3.99%) Service Delivery
Programming Languages
1 1,518 (21.81%) SQL
2 1,204 (17.30%) C#
3 1,197 (17.20%) JavaScript
4 460 (6.61%) Java
5 336 (4.83%) T-SQL
6 229 (3.29%) PHP
7 179 (2.57%) Python
8 165 (2.37%) Apex Code
9 117 (1.68%) VBA
10 116 (1.67%) PowerShell
11 114 (1.64%) VB.NET
12 105 (1.51%) C
13 57 (0.82%) PL/SQL
14 50 (0.72%) R
15 49 (0.70%) VB
16 45 (0.65%) Ruby
17 44 (0.63%) C++
18 42 (0.60%) Perl
19 33 (0.47%) ABAP
20 31 (0.45%) Java 8
Qualifications
1 934 (13.42%) Degree
2 253 (3.64%) Microsoft Certification
3 182 (2.61%) Computer Science Degree
4 105 (1.51%) Security Cleared
5 84 (1.21%) PMI Certification
6 79 (1.14%) PMP
7 63 (0.91%) ISEB
7 63 (0.91%) MCSE
8 55 (0.79%) SC Cleared
9 54 (0.78%) MCSA
10 45 (0.65%) MCP
10 45 (0.65%) PRINCE2 Certification
11 43 (0.62%) PRINCE2 Practitioner
12 42 (0.60%) CISSP
13 41 (0.59%) CIMA
14 33 (0.47%) ISTQB
15 32 (0.46%) Master's Degree
16 30 (0.43%) ACCA
16 30 (0.43%) ITIL Certification
16 30 (0.43%) Numerate Degree
Quality Assurance & Compliance
1 254 (3.65%) QA
2 146 (2.10%) SLA
3 128 (1.84%) GDPR
4 124 (1.78%) Data Quality
5 55 (0.79%) ISO/IEC 27001
6 49 (0.70%) PMO
7 26 (0.37%) COBIT
8 18 (0.26%) GPG13
9 8 (0.11%) MiFID
10 7 (0.10%) ISO 9001
10 7 (0.10%) Sarbanes-Oxley
11 6 (0.086%) PCI DSS
12 4 (0.057%) Cyber Essentials
13 3 (0.043%) BS7799
14 2 (0.029%) GCP
14 2 (0.029%) HIPAA
14 2 (0.029%) HMG Security Policy Framework
14 2 (0.029%) IFRS
14 2 (0.029%) SEPA
14 2 (0.029%) Solvency II
System Software
1 209 (3.00%) Active Directory
2 91 (1.31%) VMware Infrastructure
3 65 (0.93%) Docker
4 52 (0.75%) Hyper-V
5 26 (0.37%) Virtual Machines
6 17 (0.24%) Apache Flume
6 17 (0.24%) HDFS
7 15 (0.22%) Virtual Desktop
8 14 (0.20%) vSphere
9 13 (0.19%) Terminal Services
10 11 (0.16%) Oracle RAC
10 11 (0.16%) Terminal Server
11 8 (0.11%) VMware ESXi
12 5 (0.072%) XenApp
13 4 (0.057%) vCloud
13 4 (0.057%) XenDesktop
14 3 (0.043%) Citrix Presentation Server
15 2 (0.029%) NFS
16 1 (0.014%) Squid
16 1 (0.014%) VMware Workstation
Systems Management
1 27 (0.39%) Puppet
2 22 (0.32%) SCCM
3 18 (0.26%) Ansible
4 17 (0.24%) HP Quality Center
4 17 (0.24%) Oozie
5 16 (0.23%) Single Sign-On
6 15 (0.22%) HP UCMDB
7 13 (0.19%) Systems Management Server (SMS)
8 12 (0.17%) Opscode Chef
9 11 (0.16%) SCVMM
10 10 (0.14%) OpenView
11 9 (0.13%) Kubernetes
11 9 (0.13%) Terraform
12 8 (0.11%) Marathon
13 7 (0.10%) SCOM
13 7 (0.10%) WSUS
14 6 (0.086%) HP ALM
15 5 (0.072%) CA Wily
15 5 (0.072%) Microsoft Clustering
16 4 (0.057%) Plesk
Vendors
1 2,399 (34.47%) Microsoft
2 1,177 (16.91%) Salesforce.com
3 721 (10.36%) SAP
4 646 (9.28%) Oracle
5 224 (3.22%) Sage
6 183 (2.63%) Infor
7 171 (2.46%) Epicor
8 149 (2.14%) Google
9 142 (2.04%) VMware
10 133 (1.91%) Adobe
11 126 (1.81%) Tableau
12 114 (1.64%) Xero
13 110 (1.58%) JD Edwards
14 97 (1.39%) IBM
15 93 (1.34%) Citrix
16 80 (1.15%) Capita
17 76 (1.09%) Cisco
18 75 (1.08%) Siebel
19 66 (0.95%) Pardot
20 63 (0.91%) Informatica