Period
to 16 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 77 73 72
Rank change year-on-year -4 -1 +3
Permanent jobs citing CRM 6,042 7,273 7,418
As % of all permanent IT jobs advertised in the UK 3.82% 4.08% 4.00%
As % of the Processes & Methodologies category 4.17% 4.44% 4.39%
Number of salaries quoted 4,709 5,652 5,874
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - -
10th Percentile £27,500 £27,500 £27,000
90th Percentile £80,000 £77,500 £80,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -3.41%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 144,874 163,724 169,145
As % of all permanent IT jobs advertised in the UK 91.60% 91.89% 91.31%
Number of salaries quoted 114,516 130,082 140,302
UK median annual salary £52,500 £50,000 £48,500
Median salary % change year-on-year +5.00% +3.09% +2.11%
10th Percentile £29,750 £28,500 £27,750
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £43,500 £42,500
% change year-on-year +3.45% +2.35% -

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 16 December 2018.

Salary histogram for CRM in the UK

CRM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 5,406 £48,500 +2.11% 994
UK excluding London -11 3,008 £45,000 +5.88% 699
London -8 2,630 £52,500 -4.55% 350
South East -12 1,010 £45,000 +5.88% 161
North of England -7 576 £40,000 -4.76% 198
Midlands +12 463 £40,000 -3.61% 126
East of England +34 364 £52,500 +20.69% 69
North West -3 353 £42,000 +5.00% 117
West Midlands -2 321 £40,000 -5.88% 88
South West -11 268 £40,500 +1.25% 95
Scotland +13 240 £47,500 +18.75% 30
Yorkshire -13 205 £39,250 -7.65% 67
East Midlands +43 139 £34,500 -13.75% 38
Wales +5 68 £42,500 +8.97% 23
Northern Ireland 0 29 £60,000 +41.18% 1
North East -45 18 £23,750 -32.14% 14

For the 6 months to 16 December 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 2,032 (33.63%) Microsoft
2 1,936 (32.04%) Dynamics CRM
3 1,584 (26.22%) Agile Software Development
4 1,542 (25.52%) Finance
5 1,491 (24.68%) SQL
6 1,300 (21.52%) .NET
7 1,136 (18.80%) JavaScript
8 1,096 (18.14%) C#
9 1,033 (17.10%) SQL Server
10 1,027 (17.00%) Marketing
11 902 (14.93%) ERP
12 895 (14.81%) Salesforce.com
13 870 (14.40%) Project Management
14 823 (13.62%) Problem-Solving
15 807 (13.36%) Degree
16 806 (13.34%) Microsoft Azure
17 764 (12.64%) Analytical Skills
18 691 (11.44%) SharePoint
19 662 (10.96%) HTML
20 650 (10.76%) Dynamics 365
21 641 (10.61%) Business Intelligence
22 569 (9.42%) SAP
23 539 (8.92%) Oracle
24 524 (8.67%) CSS
25 487 (8.06%) Stakeholder Management
26 472 (7.81%) Analytics
27 464 (7.68%) MVC
28 463 (7.66%) Windows
29 454 (7.51%) Scrum
30 442 (7.32%) Java

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 691 (11.44%) SharePoint
2 195 (3.23%) CMS
3 161 (2.66%) BizTalk Server
4 108 (1.79%) MS Exchange
5 93 (1.54%) IIS
6 72 (1.19%) Skype for Business
7 60 (0.99%) Confluence
8 43 (0.71%) WordPress
9 41 (0.68%) Exchange Server 2010
10 39 (0.65%) Apache
11 36 (0.60%) Exchange Server 2013
12 34 (0.56%) SAS
13 33 (0.55%) Elasticsearch
14 28 (0.46%) SharePoint 2013
15 25 (0.41%) Drupal
15 25 (0.41%) Oracle SOA Suite
15 25 (0.41%) Umbraco
16 24 (0.40%) Tomcat
17 20 (0.33%) JBoss
18 18 (0.30%) SharePoint Server
Applications
1 379 (6.27%) Microsoft Office
2 322 (5.33%) Microsoft Excel
3 160 (2.65%) Microsoft PowerPoint
4 86 (1.42%) Microsoft Project
5 72 (1.19%) MS Visio
6 39 (0.65%) Spreadsheet
7 31 (0.51%) Photoshop
8 10 (0.17%) Camtasia
9 6 (0.099%) Adobe Illustrator
9 6 (0.099%) SPSS
10 5 (0.083%) Adobe Creative Suite
10 5 (0.083%) InDesign
11 4 (0.066%) AutoCAD
11 4 (0.066%) EngageOne
12 2 (0.033%) Acrobat
12 2 (0.033%) InfoPath
12 2 (0.033%) Snagit
13 1 (0.017%) Abaqus
13 1 (0.017%) Mathcad
13 1 (0.017%) OmniGraffle
Business Applications
1 1,936 (32.04%) Dynamics CRM
2 344 (5.69%) Dynamics AX
3 229 (3.79%) Salesforce.com CRM
4 173 (2.86%) Dynamics NAV
5 144 (2.38%) NetSuite
6 101 (1.67%) SAP CRM
7 60 (0.99%) SAP S/4HANA
8 45 (0.74%) Raiser's Edge
8 45 (0.74%) SAP Business One
9 35 (0.58%) Eloqua
10 27 (0.45%) FastStats
11 26 (0.43%) Adobe Campaign
11 26 (0.43%) Siebel CRM
12 25 (0.41%) Scribe Insight
12 25 (0.41%) Unit4 Business World
13 23 (0.38%) Oracle EBS
14 20 (0.33%) Oracle CRM
14 20 (0.33%) SAP ERP
14 20 (0.33%) SAP Hybris
15 19 (0.31%) Odoo
Cloud Services
1 806 (13.34%) Microsoft Azure
2 650 (10.76%) Dynamics 365
3 397 (6.57%) Office 365
4 335 (5.54%) Amazon AWS
5 292 (4.83%) SaaS
6 110 (1.82%) PaaS
7 92 (1.52%) IaaS
8 82 (1.36%) Salesforce Service Cloud
9 76 (1.26%) Google Analytics
10 72 (1.19%) Cloud Computing
11 49 (0.81%) Serverless
12 48 (0.79%) Google Cloud Platform
12 48 (0.79%) Salesforce Sales Cloud
13 39 (0.65%) Force.com
14 38 (0.63%) GitHub
15 28 (0.46%) Azure Active Directory
15 28 (0.46%) Azure Data Factory
15 28 (0.46%) SuccessFactors
16 21 (0.35%) Oracle CX
17 20 (0.33%) Silverpop
Communications & Networking
1 146 (2.42%) Firewall
2 109 (1.80%) TCP/IP
3 105 (1.74%) Internet
4 92 (1.52%) LAN
5 84 (1.39%) VPN
6 75 (1.24%) WAN
7 70 (1.16%) Skype
8 67 (1.11%) VoIP
9 61 (1.01%) DNS
10 59 (0.98%) Intranet
11 45 (0.74%) DHCP
12 43 (0.71%) VLAN
13 42 (0.70%) SAN
14 33 (0.55%) Wireless
15 25 (0.41%) BGP
16 24 (0.40%) Network Security
17 23 (0.38%) Extranet
17 23 (0.38%) Unified Communications
18 22 (0.36%) SMS
19 19 (0.31%) PBX
Database & Business Intelligence
1 1,033 (17.10%) SQL Server
2 305 (5.05%) SQL Server Reporting Services
3 257 (4.25%) SQL Server Integration Services
4 207 (3.43%) Power BI
5 183 (3.03%) Data Warehouse
6 166 (2.75%) Big Data
7 153 (2.53%) MySQL
8 150 (2.48%) Relational Database
9 129 (2.14%) BusinessObjects
10 80 (1.32%) NoSQL
11 78 (1.29%) PostgreSQL
11 78 (1.29%) SQL Server 2012
12 77 (1.27%) SQL Server 2008
13 76 (1.26%) SAP HANA
14 75 (1.24%) Crystal Reports
15 70 (1.16%) SQL Server Analysis Services
16 64 (1.06%) Hadoop
17 44 (0.73%) RDBMS
18 41 (0.68%) SAP Data Services
19 38 (0.63%) QlikView
Development Applications
1 180 (2.98%) JIRA
2 179 (2.96%) Team Foundation Server
3 170 (2.81%) Git (software)
4 166 (2.75%) Visual Studio
5 85 (1.41%) Visual Studio Team System
6 63 (1.04%) Selenium
7 42 (0.70%) TeamCity
8 41 (0.68%) Octopus Deploy
9 40 (0.66%) Subversion
10 37 (0.61%) Jenkins
11 30 (0.50%) Eclipse
12 26 (0.43%) Oracle APEX
13 22 (0.36%) NUnit
14 16 (0.26%) Oracle Forms
15 15 (0.25%) gulp
16 12 (0.20%) Gerrit
16 12 (0.20%) Maven
17 11 (0.18%) Mocha
18 10 (0.17%) Grunt
18 10 (0.17%) Vagrant
General
1 1,542 (25.52%) Finance
2 1,027 (17.00%) Marketing
3 424 (7.02%) Retail
4 277 (4.58%) Advertising
5 248 (4.10%) Banking
6 221 (3.66%) Telecoms
7 216 (3.57%) Manufacturing
8 128 (2.12%) Legal
9 102 (1.69%) Back Office
10 72 (1.19%) Billing
11 62 (1.03%) Publishing
12 59 (0.98%) Games
13 58 (0.96%) Front Office
14 56 (0.93%) Law
15 52 (0.86%) Financial Institution
16 46 (0.76%) Automotive
17 35 (0.58%) Electronics
17 35 (0.58%) French Language
18 31 (0.51%) Investment Banking
19 27 (0.45%) Retail Banking
Job Titles
1 1,376 (22.77%) Developer
2 919 (15.21%) Analyst
3 725 (12.00%) Consultant
4 533 (8.82%) Architect
5 421 (6.97%) Project Manager
6 360 (5.96%) CRM Developer
7 339 (5.61%) Solutions Architect
8 307 (5.08%) .NET Developer
9 289 (4.78%) Business Analyst
10 260 (4.30%) CRM Consultant
11 242 (4.01%) C# Developer
12 237 (3.92%) Applications Support
13 233 (3.86%) Administrator
14 230 (3.81%) Dynamics CRM Developer
15 213 (3.53%) Support Analyst
16 196 (3.24%) CRM Manager
17 179 (2.96%) Senior Developer
18 178 (2.95%) IT Manager
19 174 (2.88%) Dynamics CRM Consultant
20 160 (2.65%) C# .NET Developer
Libraries, Frameworks & Software Standards
1 1,300 (21.52%) .NET
2 662 (10.96%) HTML
3 524 (8.67%) CSS
4 426 (7.05%) ASP.NET
5 380 (6.29%) Web Services
6 273 (4.52%) jQuery
7 270 (4.47%) XML
8 221 (3.66%) .NET Framework
9 195 (3.23%) SOAP
10 183 (3.03%) AngularJS
10 183 (3.03%) ASP.NET MVC
10 183 (3.03%) ASP.NET Web API
11 182 (3.01%) REST
12 157 (2.60%) HTML5
13 144 (2.38%) React
14 107 (1.77%) .NET Core
14 107 (1.77%) JSON
14 107 (1.77%) RESTful
15 106 (1.75%) Twitter Bootstrap
16 98 (1.62%) Entity Framework
Miscellaneous
1 764 (12.64%) Analytical Skills
2 298 (4.93%) Management Information System
3 268 (4.44%) Self-Motivation
4 235 (3.89%) User Experience
5 194 (3.21%) Mobile App
6 162 (2.68%) Greenfield Project
7 134 (2.22%) Enterprise Software
8 105 (1.74%) Fintech
9 104 (1.72%) Social Media
10 86 (1.42%) Driving Licence
11 79 (1.31%) Data Centre
12 75 (1.24%) Data Structures
13 68 (1.13%) N-Tier
14 45 (0.74%) Replication
15 44 (0.73%) FMCG
16 43 (0.71%) Fixed Income
17 41 (0.68%) Marketing Technology
17 41 (0.68%) NHS
18 29 (0.48%) Mainframe
19 26 (0.43%) EPoS
Operating Systems
1 463 (7.66%) Windows
2 293 (4.85%) Linux
3 198 (3.28%) Windows Server
4 100 (1.66%) Windows Server 2012
5 85 (1.41%) Windows Server 2008
6 74 (1.22%) Windows 10
6 74 (1.22%) Windows 7
7 59 (0.98%) Unix
8 56 (0.93%) Android
9 43 (0.71%) Apple iOS
10 33 (0.55%) Ubuntu
11 23 (0.38%) Windows XP
12 22 (0.36%) Windows Server 2003
13 21 (0.35%) Windows 8
14 14 (0.23%) Mac OS X
15 12 (0.20%) Windows Vista
16 11 (0.18%) Red Hat Enterprise Linux
17 8 (0.13%) Debian
18 5 (0.083%) CentOS
18 5 (0.083%) Mac OS
Processes & Methodologies
1 1,584 (26.22%) Agile Software Development
2 902 (14.93%) ERP
3 870 (14.40%) Project Management
4 823 (13.62%) Problem-Solving
5 641 (10.61%) Business Intelligence
6 487 (8.06%) Stakeholder Management
7 472 (7.81%) Analytics
8 464 (7.68%) MVC
9 454 (7.51%) Scrum
10 417 (6.90%) ITIL
11 361 (5.97%) SDLC
12 356 (5.89%) Presales
13 355 (5.88%) E-Commerce
14 346 (5.73%) Computer Science
15 344 (5.69%) Business Analysis
16 332 (5.49%) Change Management
17 328 (5.43%) Migration
18 297 (4.92%) Decision-Making
19 277 (4.58%) Coaching
20 270 (4.47%) Service Delivery
Programming Languages
1 1,491 (24.68%) SQL
2 1,136 (18.80%) JavaScript
3 1,096 (18.14%) C#
4 442 (7.32%) Java
5 259 (4.29%) T-SQL
6 221 (3.66%) PHP
7 210 (3.48%) Python
8 163 (2.70%) PowerShell
9 132 (2.18%) C
10 121 (2.00%) VB.NET
11 120 (1.99%) Apex Code
12 80 (1.32%) VBA
13 64 (1.06%) VB
14 56 (0.93%) PL/SQL
15 45 (0.74%) C++
16 30 (0.50%) R
17 28 (0.46%) Perl
18 26 (0.43%) Java 8
18 26 (0.43%) Shell Script
18 26 (0.43%) TypeScript
Qualifications
1 807 (13.36%) Degree
2 191 (3.16%) Computer Science Degree
3 190 (3.14%) Microsoft Certification
4 139 (2.30%) Security Cleared
5 98 (1.62%) SC Cleared
6 85 (1.41%) PMI Certification
7 81 (1.34%) PMP
8 71 (1.18%) MCSE
9 63 (1.04%) ISEB
10 47 (0.78%) Cisco Certification
11 44 (0.73%) CCNA
11 44 (0.73%) MCP
12 36 (0.60%) ITIL Certification
13 35 (0.58%) Master's Degree
14 29 (0.48%) ISTQB
15 28 (0.46%) MCSA
16 27 (0.45%) PRINCE2 Practitioner
17 24 (0.40%) CIMA
17 24 (0.40%) CISSP
17 24 (0.40%) TOGAF Certification
Quality Assurance & Compliance
1 213 (3.53%) QA
2 197 (3.26%) SLA
3 133 (2.20%) GDPR
4 120 (1.99%) Data Quality
5 74 (1.22%) PMO
6 43 (0.71%) ISO/IEC 27001
7 13 (0.22%) GPG13
7 13 (0.22%) PCI DSS
8 10 (0.17%) Sarbanes-Oxley
9 8 (0.13%) ISO 9001
10 5 (0.083%) Cyber Essentials
11 4 (0.066%) Basel III
11 4 (0.066%) COBIT
12 3 (0.050%) BS7799
12 3 (0.050%) GAMP
12 3 (0.050%) MiFID
13 2 (0.033%) IFRS
13 2 (0.033%) IFRS 9
13 2 (0.033%) ISO 20022
14 1 (0.017%) IASME
System Software
1 241 (3.99%) Active Directory
2 159 (2.63%) VMware Infrastructure
3 86 (1.42%) Hyper-V
4 80 (1.32%) Docker
5 38 (0.63%) vSphere
6 34 (0.56%) Virtual Machines
7 21 (0.35%) VMware ESXi
8 17 (0.28%) Virtual Desktop
9 13 (0.22%) XenApp
10 11 (0.18%) Terminal Services
11 9 (0.15%) VMware Workstation
12 6 (0.099%) Terminal Server
13 5 (0.083%) HDFS
14 2 (0.033%) Firmware
14 2 (0.033%) Forefront TMG
14 2 (0.033%) KVM
14 2 (0.033%) XenDesktop
14 2 (0.033%) XenServer
15 1 (0.017%) Microsoft App-V
15 1 (0.017%) Microsoft Virtual Server
Systems Management
1 34 (0.56%) Kubernetes
2 29 (0.48%) Backup Exec
3 27 (0.45%) Ansible
4 26 (0.43%) Puppet
4 26 (0.43%) Terraform
5 13 (0.22%) SCCM
6 11 (0.18%) Systems Management Server (SMS)
7 8 (0.13%) HP ALM
7 8 (0.13%) Microsoft Clustering
7 8 (0.13%) Opscode Chef
8 7 (0.12%) Grafana
9 6 (0.099%) Single Sign-On
10 5 (0.083%) AirWatch
10 5 (0.083%) Cisco Prime
10 5 (0.083%) Graylog
10 5 (0.083%) Nagios
10 5 (0.083%) Packer
10 5 (0.083%) PingFederate
10 5 (0.083%) WhatsUp Gold
11 4 (0.066%) SCVMM
Vendors
1 2,032 (33.63%) Microsoft
2 895 (14.81%) Salesforce.com
3 569 (9.42%) SAP
4 539 (8.92%) Oracle
5 238 (3.94%) VMware
6 172 (2.85%) Google
7 116 (1.92%) Adobe
7 116 (1.92%) Sage
8 111 (1.84%) IBM
9 110 (1.82%) Tableau
10 101 (1.67%) Cisco
11 92 (1.52%) Citrix
12 84 (1.39%) JD Edwards
13 77 (1.27%) Infor
14 66 (1.09%) Nintex
15 63 (1.04%) Epicor
16 62 (1.03%) Informatica
17 53 (0.88%) NetApp
18 51 (0.84%) HP
19 50 (0.83%) Siebel