Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 69 75 69
Rank change year-on-year +6 -6 -2
Permanent jobs citing CRM 7,173 6,632 8,465
As % of all permanent IT jobs advertised in the UK 4.16% 3.89% 4.22%
As % of the Processes & Methodologies category 4.58% 4.29% 4.69%
Number of salaries quoted 5,808 5,280 6,838
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% -3.16%
10th Percentile £28,750 £27,500 £27,175
90th Percentile £83,750 £77,500 £80,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,453 154,494 180,532
As % of all permanent IT jobs advertised in the UK 90.82% 90.55% 89.98%
Number of salaries quoted 125,648 126,607 150,063
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +3.26%
10th Percentile £29,750 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.66%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 27 May 2018.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 6,600 £50,000 +5.26% 779
UK excluding London +4 3,778 £45,000 +5.88% 503
London +3 3,010 £55,000 - 318
South East -5 1,189 £46,875 +7.76% 149
Midlands +34 751 £47,000 +17.50% 96
North of England -20 743 £45,000 +5.88% 124
West Midlands +43 593 £45,500 +7.06% 62
East of England +17 491 £47,500 +5.50% 41
North West +13 447 £47,500 +23.38% 84
South West -5 312 £42,500 - 43
Scotland +32 219 £45,000 +20.00% 33
Yorkshire -56 218 £45,000 - 28
East Midlands -8 151 £47,500 +35.71% 34
North East -20 78 £35,690 -6.08% 12
Wales +12 65 £42,500 +27.45% 13
Northern Ireland +19 18 £67,500 +58.82% 2
Channel Islands +7 8 £45,000 -30.77% 2

For the 6 months to 27 May 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 2,556 (35.63%) Microsoft
2 2,476 (34.52%) Dynamics CRM
3 1,790 (24.95%) Finance
4 1,605 (22.38%) Agile Software Development
5 1,446 (20.16%) SQL
6 1,324 (18.46%) .NET
7 1,252 (17.45%) Marketing
8 1,230 (17.15%) C#
9 1,227 (17.11%) Salesforce.com
10 1,173 (16.35%) JavaScript
11 1,169 (16.30%) ERP
12 954 (13.30%) Advertising
13 919 (12.81%) Dynamics 365
14 857 (11.95%) Project Management
14 857 (11.95%) SQL Server
15 776 (10.82%) SAP
16 775 (10.80%) Degree
17 759 (10.58%) HTML
18 752 (10.48%) Analytical Skills
19 716 (9.98%) Business Intelligence
20 631 (8.80%) Stakeholder Management
21 620 (8.64%) Oracle
21 620 (8.64%) Problem-Solving
22 594 (8.28%) Analytics
23 574 (8.00%) Retail
24 548 (7.64%) Microsoft Azure
25 534 (7.44%) E-Commerce
26 527 (7.35%) SharePoint
27 512 (7.14%) ASP.NET
28 507 (7.07%) CSS

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 527 (7.35%) SharePoint
2 206 (2.87%) CMS
3 122 (1.70%) BizTalk Server
4 89 (1.24%) MS Exchange
5 83 (1.16%) IIS
6 70 (0.98%) Confluence
7 52 (0.72%) Apache
8 48 (0.67%) Drupal
9 45 (0.63%) WordPress
10 43 (0.60%) SharePoint 2013
11 42 (0.59%) Tomcat
12 41 (0.57%) Apache Spark
13 37 (0.52%) SAS
14 35 (0.49%) NetWeaver
15 31 (0.43%) Skype for Business
16 27 (0.38%) Oracle SOA Suite
17 25 (0.35%) Umbraco
18 24 (0.33%) Sitecore CMS
19 20 (0.28%) JBoss
20 16 (0.22%) Elasticsearch
Applications
1 384 (5.35%) Microsoft Office
2 341 (4.75%) Microsoft Excel
3 103 (1.44%) Microsoft PowerPoint
4 68 (0.95%) MS Visio
5 57 (0.79%) Microsoft Project
6 30 (0.42%) Spreadsheet
7 23 (0.32%) Photoshop
8 13 (0.18%) SPSS
9 11 (0.15%) Chatbot
10 10 (0.14%) Camtasia
11 7 (0.098%) Adobe Illustrator
11 7 (0.098%) InfoPath
12 5 (0.070%) Adobe Captivate
13 3 (0.042%) Adobe Creative Suite
13 3 (0.042%) InDesign
14 2 (0.028%) Acrobat
14 2 (0.028%) Adobe After Effects
14 2 (0.028%) Adobe Premiere
14 2 (0.028%) SketchUp
15 1 (0.014%) EngageOne
Business Applications
1 2,476 (34.52%) Dynamics CRM
2 317 (4.42%) NetSuite
2 317 (4.42%) Salesforce.com CRM
3 265 (3.69%) Dynamics AX
4 160 (2.23%) Dynamics NAV
5 159 (2.22%) SAP CRM
6 135 (1.88%) SAP Business One
7 76 (1.06%) SAP Hybris
8 57 (0.79%) Adobe Campaign
9 45 (0.63%) Unit4 Business World
10 43 (0.60%) Dynamics GP
10 43 (0.60%) Elite 3E
11 34 (0.47%) SAP ERP
12 33 (0.46%) Eloqua
13 29 (0.40%) BPCS
14 28 (0.39%) Oracle ERP
14 28 (0.39%) SAP GRC
14 28 (0.39%) SAP S/4HANA
15 27 (0.38%) Oracle EBS
16 22 (0.31%) Oracle CRM
Cloud Services
1 919 (12.81%) Dynamics 365
2 548 (7.64%) Microsoft Azure
3 390 (5.44%) SaaS
4 339 (4.73%) Amazon AWS
5 320 (4.46%) Office 365
6 177 (2.47%) PaaS
7 170 (2.37%) IaaS
8 109 (1.52%) Salesforce Service Cloud
9 90 (1.25%) Cloud Computing
10 76 (1.06%) Force.com
11 72 (1.00%) Salesforce Sales Cloud
12 61 (0.85%) Google Analytics
13 47 (0.66%) Serverless
14 40 (0.56%) Silverpop
15 38 (0.53%) SuccessFactors
16 29 (0.40%) AdWords
17 27 (0.38%) Azure Active Directory
17 27 (0.38%) GitHub
18 26 (0.36%) Google Cloud Platform
19 25 (0.35%) Responsys
Communications & Networking
1 115 (1.60%) Internet
2 98 (1.37%) Firewall
3 93 (1.30%) VPN
4 90 (1.25%) VoIP
5 76 (1.06%) TCP/IP
6 65 (0.91%) DNS
7 59 (0.82%) Intranet
8 57 (0.79%) LAN
9 54 (0.75%) WAN
10 51 (0.71%) SMS
11 44 (0.61%) Skype
12 43 (0.60%) Unified Communications
13 38 (0.53%) VLAN
14 37 (0.52%) HTTP
15 33 (0.46%) DHCP
16 30 (0.42%) MPLS
17 27 (0.38%) SAN
18 26 (0.36%) Broadband
19 21 (0.29%) Wireless
20 19 (0.26%) ISDN
Database & Business Intelligence
1 857 (11.95%) SQL Server
2 367 (5.12%) SQL Server Reporting Services
3 303 (4.22%) SQL Server Integration Services
4 246 (3.43%) Data Warehouse
5 219 (3.05%) MySQL
6 210 (2.93%) Big Data
7 173 (2.41%) Relational Database
8 172 (2.40%) Power BI
9 114 (1.59%) SQL Server Analysis Services
10 87 (1.21%) NoSQL
11 72 (1.00%) SQL Server 2012
12 71 (0.99%) Oracle Database
12 71 (0.99%) PostgreSQL
13 65 (0.91%) SAP BW
14 62 (0.86%) SQL Server 2008
15 55 (0.77%) Hadoop
16 54 (0.75%) MongoDB
17 45 (0.63%) Crystal Reports
18 43 (0.60%) Data Mining
18 43 (0.60%) RDBMS
Development Applications
1 209 (2.91%) JIRA
2 181 (2.52%) Git (software)
3 137 (1.91%) Visual Studio
4 108 (1.51%) Team Foundation Server
5 88 (1.23%) Visual Studio Team System
6 70 (0.98%) Selenium
7 54 (0.75%) Jenkins
8 31 (0.43%) Mocha
9 27 (0.38%) WebDriver
10 26 (0.36%) Ant
11 25 (0.35%) Oracle APEX
12 23 (0.32%) Cucumber
13 22 (0.31%) gulp
13 22 (0.31%) Subversion
14 19 (0.26%) Bower
14 19 (0.26%) Octopus Deploy
14 19 (0.26%) TeamCity
14 19 (0.26%) Vagrant
15 15 (0.21%) Jasmine
15 15 (0.21%) WebObjects
General
1 1,790 (24.95%) Finance
2 1,252 (17.45%) Marketing
3 954 (13.30%) Advertising
4 574 (8.00%) Retail
5 280 (3.90%) Manufacturing
6 250 (3.49%) Telecoms
7 202 (2.82%) Banking
8 189 (2.63%) Billing
8 189 (2.63%) Legal
9 136 (1.90%) Law
9 136 (1.90%) Publishing
10 95 (1.32%) Back Office
11 65 (0.91%) Games
11 65 (0.91%) Investment Banking
12 51 (0.71%) French Language
13 49 (0.68%) Financial Institution
14 32 (0.45%) German Language
15 31 (0.43%) Automotive
16 28 (0.39%) Electronics
16 28 (0.39%) Front Office
Job Titles
1 1,477 (20.59%) Developer
2 1,118 (15.59%) Analyst
3 1,033 (14.40%) Consultant
4 782 (10.90%) Architect
5 571 (7.96%) CRM Consultant
6 447 (6.23%) CRM Developer
7 418 (5.83%) Dynamics CRM Consultant
8 408 (5.69%) Solutions Architect
9 386 (5.38%) Business Analyst
10 378 (5.27%) Project Manager
11 293 (4.08%) Dynamics CRM Developer
12 258 (3.60%) Administrator
13 253 (3.53%) CRM Architect
14 233 (3.25%) .NET Developer
15 217 (3.03%) CRM Manager
16 216 (3.01%) C# Developer
17 215 (3.00%) Support Analyst
18 205 (2.86%) Applications Support
18 205 (2.86%) CRM Analyst
19 201 (2.80%) IT Manager
Libraries, Frameworks & Software Standards
1 1,324 (18.46%) .NET
2 759 (10.58%) HTML
3 512 (7.14%) ASP.NET
4 507 (7.07%) CSS
5 406 (5.66%) Web Services
6 256 (3.57%) jQuery
7 246 (3.43%) .NET Framework
8 245 (3.42%) AngularJS
9 219 (3.05%) Mason
10 204 (2.84%) XML
11 182 (2.54%) WCF
12 177 (2.47%) ASP.NET MVC
13 176 (2.45%) REST
14 162 (2.26%) HTML5
15 141 (1.97%) SOAP
15 141 (1.97%) Visualforce
16 136 (1.90%) ASP.NET Web API
17 130 (1.81%) Node.js
18 110 (1.53%) JSON
19 109 (1.52%) RESTful
Miscellaneous
1 752 (10.48%) Analytical Skills
2 294 (4.10%) Self-Motivation
3 272 (3.79%) User Experience
4 254 (3.54%) Computer Science
5 218 (3.04%) Management Information System
6 178 (2.48%) Enterprise Software
7 148 (2.06%) Mobile App
8 140 (1.95%) Social Media
9 114 (1.59%) Greenfield Project
10 98 (1.37%) Fintech
11 78 (1.09%) Virtual Team
12 69 (0.96%) Driving Licence
13 68 (0.95%) Data Centre
14 61 (0.85%) Linux Command Line
15 41 (0.57%) Data Structures
15 41 (0.57%) NHS
16 39 (0.54%) Hedge funds
17 38 (0.53%) Public Cloud
18 33 (0.46%) Algorithms
19 31 (0.43%) Graphic Design
Operating Systems
1 466 (6.50%) Windows
2 373 (5.20%) Linux
3 175 (2.44%) Windows Server
4 128 (1.78%) Unix
5 78 (1.09%) Windows 7
6 64 (0.89%) Windows Server 2012
7 60 (0.84%) Windows 10
8 56 (0.78%) Android
9 50 (0.70%) Apple iOS
10 48 (0.67%) Windows Server 2008
11 38 (0.53%) Mac OS X
12 27 (0.38%) Ubuntu
13 22 (0.31%) Red Hat Enterprise Linux
14 16 (0.22%) Solaris
15 14 (0.20%) Windows XP
16 13 (0.18%) CentOS
17 11 (0.15%) Windows Vista
18 6 (0.084%) Mac OS
19 5 (0.070%) AIX
19 5 (0.070%) Windows Server 2003
Processes & Methodologies
1 1,605 (22.38%) Agile Software Development
2 1,169 (16.30%) ERP
3 857 (11.95%) Project Management
4 716 (9.98%) Business Intelligence
5 631 (8.80%) Stakeholder Management
6 620 (8.64%) Problem-Solving
7 594 (8.28%) Analytics
8 534 (7.44%) E-Commerce
9 475 (6.62%) ITIL
10 469 (6.54%) Scrum
11 434 (6.05%) Business Development
12 422 (5.88%) Presales
13 390 (5.44%) SDLC
14 375 (5.23%) MVC
15 373 (5.20%) Migration
16 347 (4.84%) Business Analysis
17 290 (4.04%) Waterfall
18 287 (4.00%) Mentoring
19 284 (3.96%) PRINCE2
20 282 (3.93%) Web Development
Programming Languages
1 1,446 (20.16%) SQL
2 1,230 (17.15%) C#
3 1,173 (16.35%) JavaScript
4 452 (6.30%) Java
5 286 (3.99%) T-SQL
6 281 (3.92%) PHP
7 180 (2.51%) Apex Code
8 176 (2.45%) Python
9 134 (1.87%) PowerShell
10 117 (1.63%) VB.NET
10 117 (1.63%) VBA
11 87 (1.21%) C
12 68 (0.95%) Ruby
13 61 (0.85%) PL/SQL
14 53 (0.74%) ABAP
15 52 (0.72%) C++
16 50 (0.70%) R
17 48 (0.67%) Perl
18 46 (0.64%) Bash Shell
19 42 (0.59%) VB
Qualifications
1 775 (10.80%) Degree
2 241 (3.36%) Microsoft Certification
3 133 (1.85%) Computer Science Degree
4 100 (1.39%) Security Cleared
5 84 (1.17%) ISEB
6 69 (0.96%) PMI Certification
7 66 (0.92%) SC Cleared
8 62 (0.86%) PMP
9 57 (0.79%) MCSE
10 56 (0.78%) PRINCE2 Certification
11 51 (0.71%) ISTQB
12 49 (0.68%) MCSA
13 46 (0.64%) CISSP
14 45 (0.63%) MCP
15 35 (0.49%) ITIL Certification
16 34 (0.47%) ACCA
17 33 (0.46%) CIMA
18 32 (0.45%) CISA
19 30 (0.42%) TOGAF Certification
20 28 (0.39%) CISM
Quality Assurance & Compliance
1 297 (4.14%) QA
2 136 (1.90%) SLA
3 130 (1.81%) GDPR
4 117 (1.63%) Data Quality
5 42 (0.59%) ISO/IEC 27001
6 35 (0.49%) PMO
7 21 (0.29%) COBIT
8 18 (0.25%) MiFID
9 12 (0.17%) GPG13
10 10 (0.14%) PCI DSS
10 10 (0.14%) Sarbanes-Oxley
11 7 (0.098%) ISO 9001
12 5 (0.070%) Cyber Essentials
13 3 (0.042%) HIPAA
13 3 (0.042%) PSD2
13 3 (0.042%) SEPA
14 2 (0.028%) HMG Security Policy Framework
14 2 (0.028%) IFRS
14 2 (0.028%) Solvency II
15 1 (0.014%) PMBOK
System Software
1 281 (3.92%) Active Directory
2 96 (1.34%) VMware Infrastructure
3 72 (1.00%) Docker
4 48 (0.67%) Hyper-V
5 26 (0.36%) Terminal Services
6 23 (0.32%) Apache Flume
6 23 (0.32%) HDFS
7 19 (0.26%) Virtual Machines
8 17 (0.24%) XenApp
9 15 (0.21%) vSphere
10 11 (0.15%) Oracle RAC
10 11 (0.15%) Terminal Server
11 6 (0.084%) VMware ESXi
12 5 (0.070%) vCloud
12 5 (0.070%) Virtual Desktop
13 4 (0.056%) Citrix Presentation Server
13 4 (0.056%) XenDesktop
14 3 (0.042%) Virtual Servers
14 3 (0.042%) Xen
15 2 (0.028%) VMware NSX
Systems Management
1 33 (0.46%) Puppet
2 29 (0.40%) Single Sign-On
3 23 (0.32%) Oozie
4 20 (0.28%) HP Quality Center
5 19 (0.26%) Opscode Chef
5 19 (0.26%) SCCM
6 16 (0.22%) Marathon
6 16 (0.22%) Systems Management Server (SMS)
7 13 (0.18%) Ansible
8 10 (0.14%) Microsoft Clustering
8 10 (0.14%) OpenView
8 10 (0.14%) Terraform
9 8 (0.11%) HP UCMDB
9 8 (0.11%) WSUS
10 7 (0.098%) Salt
10 7 (0.098%) SCOM
10 7 (0.098%) SCVMM
11 6 (0.084%) DameWare
11 6 (0.084%) HP ALM
11 6 (0.084%) vRealize
Vendors
1 2,556 (35.63%) Microsoft
2 1,227 (17.11%) Salesforce.com
3 776 (10.82%) SAP
4 620 (8.64%) Oracle
5 243 (3.39%) Sage
6 211 (2.94%) Infor
7 196 (2.73%) Epicor
8 168 (2.34%) Google
9 158 (2.20%) VMware
10 141 (1.97%) Adobe
11 125 (1.74%) Xero
12 118 (1.65%) JD Edwards
13 116 (1.62%) Tableau
14 99 (1.38%) IBM
15 98 (1.37%) Citrix
16 95 (1.32%) Cisco
17 94 (1.31%) hybris
18 90 (1.25%) Siebel
19 84 (1.17%) Capita
20 66 (0.92%) Pardot