Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 29 June 2022 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
29 Jun 2022
Same period 2021 Same period 2020
Rank 156 116 102
Rank change year-on-year -40 -14 -17
Permanent jobs citing CRM 4,687 3,066 2,458
As % of all permanent jobs advertised in the UK 2.63% 2.89% 3.09%
As % of the Processes & Methodologies category 2.76% 3.08% 3.33%
Number of salaries quoted 2,884 2,265 1,963
10th Percentile £31,250 £31,250 £30,755
25th Percentile £41,250 £38,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,500
Median % change year-on-year +4.76% - +5.00%
75th Percentile £72,500 £68,750 £70,000
90th Percentile £88,750 £82,500 £90,000
UK excluding London median annual salary £50,000 £45,000 £47,500
% change year-on-year +11.11% -5.26% +5.56%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 169,734 99,487 73,860
As % of all permanent IT jobs advertised in the UK 95.30% 93.82% 92.91%
Number of salaries quoted 84,284 68,812 59,613
10th Percentile £33,750 £32,500 £31,500
25th Percentile £44,750 £41,500 £41,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £96,250 £91,250 £90,000
UK excluding London median annual salary £52,500 £49,500 £47,500
% change year-on-year +6.06% +4.21% +5.56%

CRM
Job Vacancy Trend

Job postings citing CRM as a proportion of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

3-month moving average salary quoted in jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

Salary distribution for jobs citing CRM over the 6 months to 29 June 2022.

Salary histogram for CRM in the UK

CRM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 29 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 4,079 £55,000 +4.76% 719
London -30 2,162 £60,000 -3.49% 289
Work from Home -14 2,094 £55,000 +4.76% 354
UK excluding London -4 2,012 £50,000 +11.11% 457
South East +19 590 £52,500 +5.00% 122
North of England -12 498 £50,000 +11.11% 105
Midlands -2 375 £45,000 +5.88% 88
North West -13 261 £53,000 +17.78% 58
West Midlands -8 256 £50,000 +17.65% 58
South West -13 211 £45,000 +5.88% 46
Yorkshire -35 172 £50,000 +3.09% 31
Scotland -1 155 £55,000 +10.00% 21
East of England -63 150 £45,000 -18.18% 66
East Midlands +10 119 £40,000 -5.88% 30
North East +33 67 £40,000 -5.88% 16
Wales -23 38 £40,000 +10.64% 4

For the 6 months to 29 June 2022, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 1,592 (33.97%) Agile
2 1,539 (32.84%) Microsoft
3 1,416 (30.21%) Social Skills
4 1,217 (25.97%) Finance
5 1,097 (23.41%) Dynamics CRM
6 996 (21.25%) SQL
7 988 (21.08%) Azure
8 960 (20.48%) Salesforce.com
9 957 (20.42%) Marketing
10 719 (15.34%) Analytical Skills
11 708 (15.11%) Problem-Solving
12 687 (14.66%) DevOps
13 674 (14.38%) JavaScript
14 651 (13.89%) C#
15 643 (13.72%) Dynamics 365
16 639 (13.63%) Business Intelligence
17 636 (13.57%) ERP
18 635 (13.55%) Project Management
19 619 (13.21%) Analytics
20 612 (13.06%) Power Platform
21 599 (12.78%) Degree
22 585 (12.48%) .NET
23 518 (11.05%) Scrum
24 509 (10.86%) SQL Server
25 463 (9.88%) AWS
26 447 (9.54%) Stakeholder Management
27 440 (9.39%) HTML
28 431 (9.20%) Power BI
29 414 (8.83%) SaaS
30 394 (8.41%) CSS

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 276 (5.89%) SharePoint
2 236 (5.04%) CMS
3 68 (1.45%) Confluence
4 58 (1.24%) IIS
5 47 (1.00%) Apache
5 47 (1.00%) Umbraco
6 44 (0.94%) Sitecore CMS
7 41 (0.87%) MS Exchange
8 40 (0.85%) Tomcat
9 37 (0.79%) SAS
10 36 (0.77%) WordPress
11 35 (0.75%) Apache Spark
12 30 (0.64%) Headless CMS
13 25 (0.53%) Strapi
13 25 (0.53%) WebLogic
13 25 (0.53%) WebSphere
14 23 (0.49%) Apache Solr
15 21 (0.45%) Apache Airflow
16 15 (0.32%) Adobe Experience Manager
17 14 (0.30%) EPiServer
Applications
1 357 (7.62%) Microsoft Office
2 342 (7.30%) Microsoft Excel
3 132 (2.82%) Microsoft PowerPoint
4 67 (1.43%) MS Visio
5 48 (1.02%) Microsoft Project
6 34 (0.73%) SPSS
7 15 (0.32%) Adobe XD
7 15 (0.32%) Photoshop
8 9 (0.19%) Adobe Illustrator
9 7 (0.15%) Sketch
10 5 (0.11%) Adobe Creative Suite
11 4 (0.085%) Acrobat
11 4 (0.085%) InDesign
11 4 (0.085%) InVision
12 3 (0.064%) Adobe Captivate
12 3 (0.064%) Chatbot
12 3 (0.064%) CINEMA 4D
12 3 (0.064%) SOLIDWORKS
13 2 (0.043%) Adobe After Effects
13 2 (0.043%) Marvel
Business Applications
1 1,097 (23.41%) Dynamics CRM
2 141 (3.01%) Salesforce.com CRM
3 107 (2.28%) NetSuite
4 69 (1.47%) Dynamics NAV
5 53 (1.13%) Dynamics AX
6 45 (0.96%) SAP CRM
7 37 (0.79%) SAP S/4HANA
8 23 (0.49%) Oracle EBS
9 22 (0.47%) SAP Business One
10 19 (0.41%) Magento
10 19 (0.41%) Social Studio
11 18 (0.38%) Payment Gateway
11 18 (0.38%) SAP ERP
12 16 (0.34%) Adobe Campaign
13 14 (0.30%) Unit4 Business World
14 12 (0.26%) Dynamics GP
14 12 (0.26%) Shopify
15 11 (0.23%) SAP GTS
16 10 (0.21%) Eloqua
16 10 (0.21%) FastStats
Cloud Services
1 988 (21.08%) Azure
2 643 (13.72%) Dynamics 365
3 612 (13.06%) Power Platform
4 463 (9.88%) AWS
5 414 (8.83%) SaaS
6 361 (7.70%) Microsoft 365
7 249 (5.31%) Azure DevOps
8 203 (4.33%) PowerApps
9 170 (3.63%) GitHub
10 119 (2.54%) Salesforce Service Cloud
11 117 (2.50%) Power Automate
12 113 (2.41%) Serverless
13 110 (2.35%) PaaS
14 109 (2.33%) Google Analytics
15 102 (2.18%) Salesforce Sales Cloud
16 87 (1.86%) Firebase
17 86 (1.83%) Cloud Computing
17 86 (1.83%) GCP
18 82 (1.75%) Azure Service Bus
19 78 (1.66%) IaaS
Communications & Networking
1 107 (2.28%) Firewall
2 104 (2.22%) Internet
3 97 (2.07%) Broadband
4 89 (1.90%) 5G
5 50 (1.07%) Wi-Fi
6 37 (0.79%) LAN
7 35 (0.75%) DNS
8 34 (0.73%) Wireless
9 29 (0.62%) HTTP
10 27 (0.58%) Intranet
11 26 (0.55%) TCP/IP
12 25 (0.53%) Extranet
12 25 (0.53%) FTP
12 25 (0.53%) VPN
13 24 (0.51%) SSH
14 23 (0.49%) DMZ
15 22 (0.47%) WAN
16 18 (0.38%) DHCP
17 15 (0.32%) SAN
18 14 (0.30%) Network Security
Database & Business Intelligence
1 509 (10.86%) SQL Server
2 431 (9.20%) Power BI
3 208 (4.44%) Relational Database
4 188 (4.01%) SQL Server Integration Services
5 181 (3.86%) Tableau
6 177 (3.78%) SQL Server Reporting Services
7 144 (3.07%) PostgreSQL
8 139 (2.97%) Data Warehouse
9 120 (2.56%) MySQL
10 103 (2.20%) Big Data
11 62 (1.32%) NoSQL
12 56 (1.19%) SQLite
13 51 (1.09%) Data Lake
14 48 (1.02%) Elasticsearch
15 47 (1.00%) MongoDB
16 45 (0.96%) QlikView
17 44 (0.94%) Data Mining
18 43 (0.92%) BigQuery
19 37 (0.79%) SQL Server Analysis Services
20 33 (0.70%) Redis
Development Applications
1 372 (7.94%) Git (software)
2 315 (6.72%) JIRA
3 126 (2.69%) Jenkins
4 107 (2.28%) Visual Studio
5 63 (1.34%) webpack
6 60 (1.28%) Cypress.io
7 59 (1.26%) Selenium
8 55 (1.17%) Visual Studio Team System
9 49 (1.05%) Moq
10 47 (1.00%) Bitbucket
11 45 (0.96%) MSTest
11 45 (0.96%) NUnit
12 43 (0.92%) Postman
13 36 (0.77%) Jasmine
14 33 (0.70%) Gradle
15 32 (0.68%) SpecFlow
16 31 (0.66%) CircleCI
17 29 (0.62%) Octopus Deploy
17 29 (0.62%) TeamCity
18 27 (0.58%) Grunt
General
1 1,416 (30.21%) Social Skills
2 1,217 (25.97%) Finance
3 957 (20.42%) Marketing
4 719 (15.34%) Analytical Skills
5 392 (8.36%) Retail
6 339 (7.23%) Games
7 245 (5.23%) Legal
8 201 (4.29%) Inclusion and Diversity
9 199 (4.25%) Banking
10 185 (3.95%) Organisational Skills
11 181 (3.86%) Presentation Skills
12 176 (3.76%) Manufacturing
13 168 (3.58%) Public Sector
14 126 (2.69%) Advertising
14 126 (2.69%) Law
15 101 (2.15%) Back Office
16 86 (1.83%) Billing
17 73 (1.56%) Esports
18 72 (1.54%) Telecoms
19 68 (1.45%) Influencing Skills
Job Titles
1 895 (19.10%) Developer
2 752 (16.04%) Analyst
3 474 (10.11%) Architect
4 357 (7.62%) Solutions Architect
5 315 (6.72%) Project Manager
6 273 (5.82%) Senior Developer
7 272 (5.80%) Business Analyst
8 261 (5.57%) Consultant
9 150 (3.20%) Applications Support
9 150 (3.20%) CRM Developer
10 147 (3.14%) Administrator
11 137 (2.92%) Data Analyst
11 137 (2.92%) Support Analyst
12 125 (2.67%) Software Developer
13 123 (2.62%) Senior Manager
14 120 (2.56%) Cloud Architect
15 115 (2.45%) Software Engineer
16 110 (2.35%) Cloud Solutions Architect
16 110 (2.35%) IT Manager
17 96 (2.05%) CRM Analyst
Libraries, Frameworks & Software Standards
1 585 (12.48%) .NET
2 440 (9.39%) HTML
3 394 (8.41%) CSS
4 298 (6.36%) React
5 217 (4.63%) Node.js
6 186 (3.97%) ASP.NET
7 150 (3.20%) AngularJS
8 149 (3.18%) RESTful
9 143 (3.05%) REST
10 142 (3.03%) .NET Framework
11 136 (2.90%) .NET Core
12 128 (2.73%) HTML5
13 121 (2.58%) GraphQL
14 101 (2.15%) Jest
14 101 (2.15%) Vue.js
15 99 (2.11%) Kafka
16 90 (1.92%) XML
17 86 (1.83%) Lightning Web Components
18 85 (1.81%) JSON
19 84 (1.79%) Web Services
Miscellaneous
1 291 (6.21%) User Experience
2 219 (4.67%) Management Information System
3 215 (4.59%) Self-Motivation
4 213 (4.54%) Social Media
5 179 (3.82%) Data Centre
6 163 (3.48%) Enterprise Software
7 133 (2.84%) Mobile App
8 130 (2.77%) Sports Betting
9 109 (2.33%) Public Cloud
10 95 (2.03%) Online Games
11 88 (1.88%) Virtual Team
12 76 (1.62%) Low-Code
13 73 (1.56%) NHS
14 69 (1.47%) Analytical Mindset
15 68 (1.45%) Marketing Technology
16 60 (1.28%) Data Structures
16 60 (1.28%) Driving Licence
17 58 (1.24%) Greenfield Project
18 56 (1.19%) Algorithms
19 55 (1.17%) Legacy Systems
Operating Systems
1 308 (6.57%) Windows
2 117 (2.50%) Linux
3 101 (2.15%) Windows Server
4 72 (1.54%) Unix
5 59 (1.26%) Android
6 55 (1.17%) Windows 10
7 40 (0.85%) Apple iOS
8 29 (0.62%) Windows Server 2016
9 26 (0.55%) Windows Server 2012
10 24 (0.51%) AIX
11 18 (0.38%) Windows Server 2008
12 12 (0.26%) Windows Server 2019
13 7 (0.15%) Mac OS
13 7 (0.15%) Mac OS X
14 6 (0.13%) Windows 7
15 5 (0.11%) Ubuntu
15 5 (0.11%) VMS
16 2 (0.043%) FreeBSD
16 2 (0.043%) Solaris
16 2 (0.043%) SUSE
Processes & Methodologies
1 1,592 (33.97%) Agile
2 708 (15.11%) Problem-Solving
3 687 (14.66%) DevOps
4 639 (13.63%) Business Intelligence
5 636 (13.57%) ERP
6 635 (13.55%) Project Management
7 619 (13.21%) Analytics
8 518 (11.05%) Scrum
9 447 (9.54%) Stakeholder Management
10 388 (8.28%) Mentoring
11 349 (7.45%) ITIL
12 318 (6.78%) Continuous Improvement
13 295 (6.29%) Computer Science
14 293 (6.25%) Project Delivery
15 288 (6.14%) Cybersecurity
16 281 (6.00%) E-Commerce
17 273 (5.82%) Time Management
18 266 (5.68%) Test Automation
19 262 (5.59%) Coaching
20 255 (5.44%) CI/CD
Programming Languages
1 996 (21.25%) SQL
2 674 (14.38%) JavaScript
3 651 (13.89%) C#
4 324 (6.91%) Java
5 261 (5.57%) Python
6 234 (4.99%) TypeScript
7 158 (3.37%) PHP
8 138 (2.94%) T-SQL
9 121 (2.58%) PowerShell
10 102 (2.18%) C
11 82 (1.75%) Apex Code
12 71 (1.51%) R
13 60 (1.28%) Kotlin
14 56 (1.19%) Ruby
15 51 (1.09%) Scala
16 47 (1.00%) C++
17 40 (0.85%) Bash
17 40 (0.85%) ES6
18 32 (0.68%) Shell Script
19 27 (0.58%) MATLAB
Qualifications
1 599 (12.78%) Degree
2 125 (2.67%) Computer Science Degree
3 97 (2.07%) Microsoft Certification
4 89 (1.90%) PMI Certification
5 86 (1.83%) Security Cleared
6 62 (1.32%) SC Cleared
7 56 (1.19%) PMP
8 52 (1.11%) PRINCE2 Certification
9 51 (1.09%) ITIL Certification
10 43 (0.92%) PhD
11 34 (0.73%) Master's Degree
12 32 (0.68%) ISEB
13 30 (0.64%) DBS Check
14 18 (0.38%) MCSE
15 16 (0.34%) HND
16 15 (0.32%) MBA
16 15 (0.32%) MCSA
17 14 (0.30%) CCNA
17 14 (0.30%) Cisco Certification
17 14 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 273 (5.82%) QA
2 141 (3.01%) GDPR
3 105 (2.24%) Data Quality
4 101 (2.15%) PMO
5 97 (2.07%) Accessibility
6 86 (1.83%) SLA
7 20 (0.43%) COBIT
8 17 (0.36%) ISO/IEC 27001
9 14 (0.30%) WCAG
10 11 (0.23%) NIST
10 11 (0.23%) SOC 2
11 10 (0.21%) PCI DSS
12 7 (0.15%) Sarbanes-Oxley
13 6 (0.13%) Cyber Essentials
13 6 (0.13%) PMBOK
14 5 (0.11%) Actionable Recommendations
15 4 (0.085%) Cyber Essentials PLUS
16 2 (0.043%) GRC
16 2 (0.043%) GxP
16 2 (0.043%) NCSC
System Software
1 262 (5.59%) Docker
2 164 (3.50%) Active Directory
3 32 (0.68%) VMware Infrastructure
4 25 (0.53%) Apache ZooKeeper
5 18 (0.38%) Hyper-V
6 12 (0.26%) vSphere
7 5 (0.11%) Firmware
7 5 (0.11%) iptables
8 4 (0.085%) Microsoft App-V
8 4 (0.085%) VMware ESXi
8 4 (0.085%) VMware NSX
9 3 (0.064%) Terminal Services
9 3 (0.064%) XenApp
10 2 (0.043%) LXC
10 2 (0.043%) Virtual Machines
10 2 (0.043%) Virtual Servers
11 1 (0.021%) Microsoft Virtual Server
11 1 (0.021%) Postfix
11 1 (0.021%) Sendmail
Systems Management
1 230 (4.91%) Kubernetes
2 108 (2.30%) Terraform
3 47 (1.00%) Microsoft Intune
4 46 (0.98%) Ansible
5 34 (0.73%) SCCM
6 31 (0.66%) Single Sign-On
7 17 (0.36%) Autotask
8 15 (0.32%) Prometheus
9 14 (0.30%) WSUS
10 12 (0.26%) Cisco CUCM
10 12 (0.26%) Cisco UCCX
10 12 (0.26%) Opscode Chef
11 11 (0.23%) Active Directory Federation Services
12 10 (0.21%) Grafana
13 7 (0.15%) EMC NetWorker
13 7 (0.15%) Puppet
14 6 (0.13%) Proxmox
15 5 (0.11%) Istio
16 4 (0.085%) Bugsnag
16 4 (0.085%) ZABBIX
Vendors
1 1,539 (32.84%) Microsoft
2 960 (20.48%) Salesforce.com
3 303 (6.46%) Adobe
4 302 (6.44%) SAP
5 267 (5.70%) Google
6 224 (4.78%) Oracle
7 162 (3.46%) Apple
8 109 (2.33%) Salesforce Marketing Cloud
9 82 (1.75%) IBM
10 79 (1.69%) JD Edwards
11 75 (1.60%) HubSpot
12 74 (1.58%) Sitecore
12 74 (1.58%) VMware
13 60 (1.28%) Sage
14 49 (1.05%) Workday
15 46 (0.98%) Pardot
16 37 (0.79%) Cisco
17 36 (0.77%) Cognos
18 33 (0.70%) Citrix
19 29 (0.62%) MuleSoft