Period
to 24 February 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 24 February 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 66 74 73
Rank change year-on-year +8 -1 -8
Permanent jobs citing CRM 7,453 7,001 8,202
As % of all permanent IT jobs advertised in the UK 4.25% 3.99% 3.89%
As % of the Processes & Methodologies category 4.73% 4.45% 4.37%
Number of salaries quoted 5,972 5,425 6,735
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +2.15%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £81,250 £77,500 £80,000
UK excluding London median annual salary £44,000 £42,500 £43,974
% change year-on-year +3.53% -3.35% +3.47%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157,432 157,308 187,549
As % of all permanent IT jobs advertised in the UK 89.88% 89.54% 88.84%
Number of salaries quoted 128,025 129,519 155,322
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 24 February 2018.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 6,843 £50,000 +5.26% 987
UK excluding London -4 3,796 £44,000 +3.53% 662
London +7 3,244 £55,000 +4.76% 368
South East -5 1,351 £45,000 +1.12% 221
North of England -8 771 £42,500 +6.25% 141
Midlands +6 675 £42,500 +6.25% 114
West Midlands +12 562 £42,500 - 78
North West +3 415 £47,500 +26.67% 83
East of England -28 377 £50,000 +6.38% 74
South West +17 341 £40,000 -1.23% 62
Yorkshire -23 261 £42,500 -5.56% 48
Scotland +47 210 £42,500 +19.72% 34
East Midlands -57 110 £42,500 +21.43% 36
North East +3 95 £35,690 -2.88% 10
Wales +9 67 £42,500 +21.43% 15
Northern Ireland +5 27 £60,000 +41.18% 1
Isle of Man - 1 £55,000 -

For the 6 months to 24 February 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 2,527 (33.91%) Microsoft
2 2,425 (32.54%) Dynamics CRM
3 1,701 (22.82%) Agile Software Development
4 1,658 (22.25%) Finance
5 1,523 (20.43%) SQL
6 1,303 (17.48%) .NET
7 1,300 (17.44%) C#
8 1,192 (15.99%) Marketing
9 1,181 (15.85%) Salesforce.com
10 1,152 (15.46%) JavaScript
11 1,146 (15.38%) ERP
12 950 (12.75%) SQL Server
13 907 (12.17%) Project Management
14 805 (10.80%) SAP
15 801 (10.75%) Business Intelligence
16 800 (10.73%) HTML
17 794 (10.65%) Advertising
18 740 (9.93%) Stakeholder Management
19 738 (9.90%) Dynamics 365
20 685 (9.19%) Degree
21 676 (9.07%) Analytical Skills
22 634 (8.51%) SharePoint
23 628 (8.43%) Oracle
24 605 (8.12%) Microsoft Azure
25 596 (8.00%) CSS
26 583 (7.82%) ASP.NET
27 573 (7.69%) Windows
28 571 (7.66%) Retail
29 558 (7.49%) E-Commerce
30 547 (7.34%) Analytics

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 634 (8.51%) SharePoint
2 270 (3.62%) CMS
3 124 (1.66%) BizTalk Server
4 117 (1.57%) MS Exchange
5 69 (0.93%) IIS
6 65 (0.87%) Confluence
7 60 (0.81%) Apache
8 58 (0.78%) Drupal
9 53 (0.71%) SharePoint 2013
10 52 (0.70%) Oracle SOA Suite
10 52 (0.70%) WordPress
11 50 (0.67%) Tomcat
12 49 (0.66%) Skype for Business
13 48 (0.64%) Umbraco
14 43 (0.58%) WebSphere
15 41 (0.55%) NetWeaver
16 39 (0.52%) Apache Spark
17 33 (0.44%) SAS
17 33 (0.44%) Sitecore CMS
18 29 (0.39%) SharePoint Server
Applications
1 431 (5.78%) Microsoft Office
2 321 (4.31%) Microsoft Excel
3 81 (1.09%) MS Visio
4 80 (1.07%) Microsoft Project
5 63 (0.85%) Microsoft PowerPoint
6 43 (0.58%) Photoshop
7 16 (0.21%) Adobe Illustrator
7 16 (0.21%) Chatbot
8 14 (0.19%) Spreadsheet
9 11 (0.15%) InfoPath
9 11 (0.15%) SPSS
10 10 (0.13%) Adobe Creative Suite
11 9 (0.12%) InDesign
12 7 (0.094%) Adobe Captivate
13 4 (0.054%) Camtasia
14 2 (0.027%) Acrobat
14 2 (0.027%) AutoCAD
14 2 (0.027%) SketchUp
15 1 (0.013%) Adobe Premiere
15 1 (0.013%) SOLIDWORKS
Business Applications
1 2,425 (32.54%) Dynamics CRM
2 281 (3.77%) Dynamics AX
3 278 (3.73%) Salesforce.com CRM
4 265 (3.56%) NetSuite
5 204 (2.74%) SAP CRM
6 147 (1.97%) Dynamics NAV
7 125 (1.68%) SAP Hybris
8 82 (1.10%) SAP Business One
9 67 (0.90%) Eloqua
10 55 (0.74%) Dynamics GP
11 44 (0.59%) Elite 3E
12 41 (0.55%) Oracle EBS
13 39 (0.52%) Adobe Campaign
14 36 (0.48%) SAP ERP
15 34 (0.46%) Magento
16 31 (0.42%) Payment Gateway
17 28 (0.38%) Sage X3
17 28 (0.38%) SAP SD
18 27 (0.36%) Unit4 Business World
19 25 (0.34%) Raiser's Edge
Cloud Services
1 738 (9.90%) Dynamics 365
2 605 (8.12%) Microsoft Azure
3 432 (5.80%) SaaS
4 377 (5.06%) Office 365
5 305 (4.09%) Amazon AWS
6 194 (2.60%) PaaS
7 151 (2.03%) IaaS
8 77 (1.03%) Salesforce Service Cloud
9 60 (0.81%) Google Analytics
10 50 (0.67%) Force.com
10 50 (0.67%) Salesforce Sales Cloud
11 48 (0.64%) Cloud Computing
12 43 (0.58%) OneDrive
12 43 (0.58%) Serverless
13 38 (0.51%) GitHub
14 37 (0.50%) SuccessFactors
15 35 (0.47%) Azure Active Directory
16 34 (0.46%) AdWords
17 32 (0.43%) Silverpop
18 27 (0.36%) npm
Communications & Networking
1 115 (1.54%) Firewall
2 103 (1.38%) VoIP
3 92 (1.23%) Internet
4 89 (1.19%) VPN
5 81 (1.09%) DNS
6 77 (1.03%) TCP/IP
7 73 (0.98%) WAN
8 70 (0.94%) LAN
9 65 (0.87%) Intranet
10 55 (0.74%) DHCP
11 50 (0.67%) Skype
12 46 (0.62%) SAN
13 45 (0.60%) SMS
14 40 (0.54%) HTTP
15 37 (0.50%) VLAN
16 34 (0.46%) Unified Communications
17 26 (0.35%) MPLS
18 25 (0.34%) ISDN
19 22 (0.30%) Wi-Fi
19 22 (0.30%) Wireless
Database & Business Intelligence
1 950 (12.75%) SQL Server
2 381 (5.11%) SQL Server Reporting Services
3 296 (3.97%) SQL Server Integration Services
4 262 (3.52%) Data Warehouse
5 259 (3.48%) MySQL
6 193 (2.59%) Power BI
7 189 (2.54%) Big Data
8 134 (1.80%) SQL Server Analysis Services
9 121 (1.62%) Relational Database
10 88 (1.18%) NoSQL
11 81 (1.09%) Oracle Database
11 81 (1.09%) SQL Server 2012
12 75 (1.01%) SAP BW
13 73 (0.98%) MongoDB
14 67 (0.90%) SAP HANA
15 66 (0.89%) Hadoop
16 64 (0.86%) SQL Server 2008
17 57 (0.76%) PostgreSQL
18 48 (0.64%) QlikView
19 46 (0.62%) BusinessObjects
Development Applications
1 211 (2.83%) Git (software)
2 203 (2.72%) JIRA
3 163 (2.19%) Visual Studio
4 119 (1.60%) Team Foundation Server
5 86 (1.15%) Selenium
6 78 (1.05%) Jenkins
7 67 (0.90%) Visual Studio Team System
8 52 (0.70%) Subversion
9 44 (0.59%) LSMW
10 43 (0.58%) gulp
11 41 (0.55%) WebDriver
12 36 (0.48%) Cucumber
13 35 (0.47%) JUnit
14 23 (0.31%) Eclipse
14 23 (0.31%) Vagrant
15 20 (0.27%) Jasmine
15 20 (0.27%) Oracle Forms
16 19 (0.25%) Maven
16 19 (0.25%) Mocha
16 19 (0.25%) Robot Framework
General
1 1,658 (22.25%) Finance
2 1,192 (15.99%) Marketing
3 794 (10.65%) Advertising
4 571 (7.66%) Retail
5 256 (3.43%) Manufacturing
6 240 (3.22%) Legal
7 216 (2.90%) Banking
8 188 (2.52%) Telecoms
9 180 (2.42%) Billing
10 149 (2.00%) Law
11 104 (1.40%) Back Office
12 93 (1.25%) Publishing
13 87 (1.17%) Games
14 68 (0.91%) Investment Banking
15 48 (0.64%) French Language
16 36 (0.48%) German Language
17 35 (0.47%) Electronics
18 30 (0.40%) Financial Institution
19 28 (0.38%) Local Government
20 27 (0.36%) Front Office
Job Titles
1 1,627 (21.83%) Developer
2 1,300 (17.44%) Analyst
3 948 (12.72%) Consultant
4 727 (9.75%) Architect
5 499 (6.70%) Business Analyst
6 488 (6.55%) CRM Developer
7 467 (6.27%) Project Manager
8 408 (5.47%) CRM Consultant
9 373 (5.00%) Solutions Architect
10 296 (3.97%) Dynamics CRM Developer
11 277 (3.72%) .NET Developer
12 272 (3.65%) Administrator
13 267 (3.58%) Support Analyst
14 255 (3.42%) CRM Analyst
15 239 (3.21%) C# Developer
16 224 (3.01%) CRM Manager
17 222 (2.98%) Dynamics CRM Consultant
18 211 (2.83%) Applications Support
19 203 (2.72%) CRM Architect
20 202 (2.71%) IT Manager
Libraries, Frameworks & Software Standards
1 1,303 (17.48%) .NET
2 800 (10.73%) HTML
3 596 (8.00%) CSS
4 583 (7.82%) ASP.NET
5 413 (5.54%) Web Services
6 324 (4.35%) AngularJS
7 299 (4.01%) jQuery
8 257 (3.45%) .NET Framework
9 239 (3.21%) XML
10 224 (3.01%) HTML5
11 209 (2.80%) REST
12 204 (2.74%) ASP.NET MVC
13 171 (2.29%) Mason
14 164 (2.20%) WCF
15 161 (2.16%) SOAP
16 147 (1.97%) ASP.NET Web API
17 145 (1.95%) Visualforce
18 141 (1.89%) Node.js
19 139 (1.87%) RESTful
20 119 (1.60%) JSON
Miscellaneous
1 676 (9.07%) Analytical Skills
2 267 (3.58%) User Experience
3 219 (2.94%) Computer Science
4 196 (2.63%) Management Information System
5 156 (2.09%) Enterprise Software
6 154 (2.07%) Social Media
7 135 (1.81%) Mobile App
8 93 (1.25%) Greenfield Project
9 86 (1.15%) Fintech
10 68 (0.91%) Data Centre
11 65 (0.87%) Data Structures
12 51 (0.68%) Virtual Team
13 41 (0.55%) Public Cloud
14 40 (0.54%) Algorithms
15 37 (0.50%) Driving Licence
15 37 (0.50%) Linux Command Line
16 36 (0.48%) EPoS
16 36 (0.48%) Replication
17 33 (0.44%) e-Learning
18 32 (0.43%) Marketing Technology
Operating Systems
1 573 (7.69%) Windows
2 320 (4.29%) Linux
3 252 (3.38%) Windows Server
4 113 (1.52%) Unix
4 113 (1.52%) Windows Server 2012
5 111 (1.49%) Windows Server 2008
6 110 (1.48%) Windows 7
7 91 (1.22%) Windows 10
8 68 (0.91%) Apple iOS
9 64 (0.86%) Android
10 42 (0.56%) Ubuntu
11 36 (0.48%) CentOS
12 33 (0.44%) Mac OS X
12 33 (0.44%) Windows Server 2003
13 15 (0.20%) Red Hat Enterprise Linux
14 12 (0.16%) Solaris
14 12 (0.16%) Windows 8
15 11 (0.15%) Windows XP
16 10 (0.13%) AIX
17 9 (0.12%) Mac OS
Processes & Methodologies
1 1,701 (22.82%) Agile Software Development
2 1,146 (15.38%) ERP
3 907 (12.17%) Project Management
4 801 (10.75%) Business Intelligence
5 740 (9.93%) Stakeholder Management
6 558 (7.49%) E-Commerce
7 547 (7.34%) Analytics
8 499 (6.70%) MVC
9 492 (6.60%) Scrum
10 448 (6.01%) Migration
11 438 (5.88%) Business Development
12 423 (5.68%) Business Analysis
13 410 (5.50%) ITIL
14 402 (5.39%) Web Development
15 384 (5.15%) Presales
16 382 (5.13%) SDLC
17 325 (4.36%) Coaching
18 310 (4.16%) Mentoring
19 306 (4.11%) PRINCE2
20 290 (3.89%) Workflow
Programming Languages
1 1,523 (20.43%) SQL
2 1,300 (17.44%) C#
3 1,152 (15.46%) JavaScript
4 446 (5.98%) Java
5 306 (4.11%) PHP
6 281 (3.77%) T-SQL
7 162 (2.17%) Apex Code
8 157 (2.11%) PowerShell
9 148 (1.99%) Python
10 133 (1.78%) ABAP
11 112 (1.50%) VB.NET
12 94 (1.26%) VBA
13 85 (1.14%) C
14 72 (0.97%) Ruby
15 65 (0.87%) PL/SQL
16 57 (0.76%) Bash Shell
17 47 (0.63%) Perl
18 45 (0.60%) R
19 42 (0.56%) C++
20 37 (0.50%) VB
Qualifications
1 685 (9.19%) Degree
2 250 (3.35%) Microsoft Certification
3 86 (1.15%) ISEB
4 83 (1.11%) Computer Science Degree
5 73 (0.98%) PRINCE2 Certification
6 67 (0.90%) MCSE
7 66 (0.89%) Security Cleared
8 59 (0.79%) PMI Certification
9 54 (0.72%) ISTQB
9 54 (0.72%) PMP
10 53 (0.71%) SC Cleared
11 50 (0.67%) MCP
12 48 (0.64%) MCSA
13 45 (0.60%) CISSP
14 39 (0.52%) CISM
15 38 (0.51%) CISA
16 34 (0.46%) GIAC
17 32 (0.43%) ITIL Certification
18 31 (0.42%) Cisco Certification
19 27 (0.36%) A+ Certification
Quality Assurance & Compliance
1 340 (4.56%) QA
2 158 (2.12%) SLA
3 147 (1.97%) Data Quality
4 132 (1.77%) GDPR
5 39 (0.52%) PMO
6 26 (0.35%) ISO/IEC 27001
7 21 (0.28%) MiFID
8 19 (0.25%) PCI DSS
9 11 (0.15%) Sarbanes-Oxley
10 7 (0.094%) COBIT
10 7 (0.094%) HIPAA
11 6 (0.081%) GPG13
11 6 (0.081%) PMBOK
12 5 (0.067%) Actionable Recommendations
12 5 (0.067%) Cyber Essentials
13 3 (0.040%) PSD2
14 2 (0.027%) HMG Security Policy Framework
14 2 (0.027%) ISO/IEC 20000
15 1 (0.013%) SEPA
15 1 (0.013%) UCITS
System Software
1 327 (4.39%) Active Directory
2 121 (1.62%) VMware Infrastructure
3 94 (1.26%) Docker
4 68 (0.91%) Hyper-V
5 33 (0.44%) Terminal Services
6 28 (0.38%) XenApp
7 15 (0.20%) HDFS
8 14 (0.19%) vSphere
9 12 (0.16%) Virtual Desktop
9 12 (0.16%) XenDesktop
10 11 (0.15%) Apache Flume
10 11 (0.15%) Virtual Machines
11 9 (0.12%) Terminal Server
11 9 (0.12%) VMware ESXi
12 8 (0.11%) OpenAM
13 7 (0.094%) Xen
14 6 (0.081%) NFS
15 4 (0.054%) KVM
15 4 (0.054%) Microsoft App-V
15 4 (0.054%) Oracle RAC
Systems Management
1 43 (0.58%) Puppet
2 41 (0.55%) Opscode Chef
3 35 (0.47%) Single Sign-On
4 31 (0.42%) SCCM
5 23 (0.31%) Kubernetes
6 22 (0.30%) Ansible
7 18 (0.24%) WSUS
8 15 (0.20%) Oozie
9 12 (0.16%) Data Guard
9 12 (0.16%) HP Quality Center
9 12 (0.16%) Marathon
9 12 (0.16%) Terraform
10 11 (0.15%) Microsoft Clustering
11 9 (0.12%) Symantec Endpoint Protection
11 9 (0.12%) vRealize
12 8 (0.11%) Backup Exec
12 8 (0.11%) Norton AntiVirus
12 8 (0.11%) Systems Management Server (SMS)
13 7 (0.094%) NetBackup
14 6 (0.081%) DameWare
Vendors
1 2,527 (33.91%) Microsoft
2 1,181 (15.85%) Salesforce.com
3 805 (10.80%) SAP
4 628 (8.43%) Oracle
5 218 (2.92%) VMware
6 211 (2.83%) Sage
7 179 (2.40%) Google
8 168 (2.25%) hybris
9 161 (2.16%) Infor
10 146 (1.96%) Citrix
11 139 (1.87%) Adobe
12 138 (1.85%) Epicor
13 127 (1.70%) Tableau
14 123 (1.65%) IBM
15 116 (1.56%) Siebel
16 100 (1.34%) Cisco
17 89 (1.19%) JD Edwards
18 74 (0.99%) Marketo
19 67 (0.90%) Xero
20 63 (0.85%) iManage