Period
to 4 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 4 July 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
4 Jul 2020
Same period 2019 Same period 2018
Rank 97 84 73
Rank change year-on-year -13 -11 +1
Permanent jobs citing CRM 2,439 5,168 7,233
As % of all permanent jobs advertised in the UK 3.09% 3.52% 4.07%
As % of the Processes & Methodologies category 3.35% 3.82% 4.42%
Number of salaries quoted 2,084 4,350 6,656
Median annual salary £52,500 £50,000 £50,250
Median salary % change year-on-year +5.00% -0.50% +5.79%
10th Percentile £31,250 £29,000 £29,750
90th Percentile £87,500 £81,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £47,500
% change year-on-year +5.56% -5.26% +11.76%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 72,778 135,367 163,708
As % of all permanent IT jobs advertised in the UK 92.23% 92.20% 92.19%
Number of salaries quoted 57,995 106,528 131,555
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

CRM
Job Vacancy Trend

Job postings citing CRM as a proportion of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

3-month moving average salary quoted in jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

Salary distribution for jobs citing CRM over the 6 months to 4 July 2020.

Salary histogram for CRM in the UK

CRM
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 4 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 2,171 £50,000 - 358
UK excluding London -2 1,243 £47,500 +5.56% 269
London -37 954 £57,500 +4.55% 108
South East +8 483 £50,000 - 68
North of England +10 257 £45,000 - 61
Midlands -20 162 £47,000 +9.30% 56
Work from Home -49 160 £55,000 - 69
South West +6 158 £45,000 +11.11% 37
North West -19 132 £47,500 +1.60% 28
East of England +2 122 £55,000 +10.00% 30
West Midlands +2 113 £45,500 +1.11% 35
Yorkshire +66 100 £42,500 +6.25% 28
East Midlands -25 49 £51,250 +44.84% 21
Scotland -1 38 £47,500 -5.00% 10
North East +21 25 £41,500 -17.00% 5
Wales -12 18 £57,500 +51.32% 9
Northern Ireland +16 4 £16,500 - 2
Channel Islands -5 1 £47,500 -5.00%

For the 6 months to 4 July 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 834 (34.19%) Microsoft
2 820 (33.62%) Dynamics CRM
3 705 (28.91%) Agile Software Development
4 600 (24.60%) Azure
5 583 (23.90%) Finance
6 561 (23.00%) SQL
7 546 (22.39%) Dynamics 365
8 536 (21.98%) .NET
9 426 (17.47%) Marketing
10 414 (16.97%) Salesforce.com
11 395 (16.20%) Business Intelligence
12 384 (15.74%) C#
13 369 (15.13%) SQL Server
14 365 (14.97%) ERP
15 328 (13.45%) SharePoint
15 328 (13.45%) SAP
15 328 (13.45%) JavaScript
16 300 (12.30%) Analytical Skills
17 287 (11.77%) Problem-Solving
18 279 (11.44%) Oracle
19 252 (10.33%) Project Management
20 247 (10.13%) HTML
21 246 (10.09%) SaaS
22 231 (9.47%) Degree
23 230 (9.43%) Java
24 201 (8.24%) Office 365
25 199 (8.16%) CSS
26 193 (7.91%) Windows
27 192 (7.87%) Scrum
28 186 (7.63%) Power Platform

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 328 (13.45%) SharePoint
2 143 (5.86%) BizTalk Server
3 123 (5.04%) CMS
4 48 (1.97%) IIS
5 40 (1.64%) Confluence
6 36 (1.48%) SAS
7 27 (1.11%) Sitecore CMS
8 26 (1.07%) Umbraco
9 21 (0.86%) Apache
9 21 (0.86%) WordPress
10 19 (0.78%) Tomcat
10 19 (0.78%) WebSphere
11 17 (0.70%) Drupal
12 16 (0.66%) EPiServer
13 15 (0.62%) MS Exchange
14 12 (0.49%) NetWeaver
15 9 (0.37%) Adobe Experience Manager
15 9 (0.37%) SharePoint 2010
16 8 (0.33%) Apache Spark
16 8 (0.33%) Kentico
Applications
1 151 (6.19%) Microsoft Office
2 128 (5.25%) Microsoft Excel
3 34 (1.39%) Microsoft PowerPoint
4 19 (0.78%) Microsoft Project
5 18 (0.74%) MS Visio
6 14 (0.57%) Spreadsheet
7 8 (0.33%) Photoshop
8 5 (0.21%) SPSS
9 3 (0.12%) Adobe XD
9 3 (0.12%) Chatbot
10 2 (0.082%) Adobe Creative Suite
11 1 (0.041%) Acrobat
11 1 (0.041%) Adobe After Effects
11 1 (0.041%) Adobe Illustrator
11 1 (0.041%) Adobe Premiere
11 1 (0.041%) InDesign
11 1 (0.041%) Mingle
11 1 (0.041%) Sketch
Business Applications
1 820 (33.62%) Dynamics CRM
2 155 (6.36%) Dynamics AX
3 88 (3.61%) Salesforce.com CRM
4 80 (3.28%) NetSuite
5 49 (2.01%) Dynamics NAV
6 48 (1.97%) SAP S/4HANA
7 44 (1.80%) SAP CRM
8 30 (1.23%) SAP Hybris
9 22 (0.90%) SAP GTS
10 21 (0.86%) SAP SD
11 17 (0.70%) SAP ERP
12 16 (0.66%) Shopify
13 14 (0.57%) JDE OneWorld
13 14 (0.57%) Oracle Applications
14 13 (0.53%) FastStats
14 13 (0.53%) Remedy ITSM
14 13 (0.53%) SAP Oil and Gas
15 12 (0.49%) SAP Business One
16 11 (0.45%) Raiser's Edge
16 11 (0.45%) SAP HR
Cloud Services
1 600 (24.60%) Azure
2 546 (22.39%) Dynamics 365
3 246 (10.09%) SaaS
4 201 (8.24%) Office 365
5 186 (7.63%) Power Platform
6 158 (6.48%) AWS
7 92 (3.77%) PaaS
8 69 (2.83%) Cloud Computing
8 69 (2.83%) IaaS
9 52 (2.13%) PowerApps
10 32 (1.31%) Salesforce Service Cloud
11 28 (1.15%) Azure Data Factory
11 28 (1.15%) Oracle Service Cloud
12 25 (1.03%) Oracle CX
12 25 (1.03%) Serverless
13 24 (0.98%) Salesforce Sales Cloud
14 20 (0.82%) Google Analytics
15 18 (0.74%) Power Automate
16 16 (0.66%) Azure Functions
17 13 (0.53%) GitHub
Communications & Networking
1 53 (2.17%) Internet
2 39 (1.60%) VoIP
3 35 (1.44%) Firewall
4 31 (1.27%) DNS
5 22 (0.90%) Skype
5 22 (0.90%) TCP/IP
6 19 (0.78%) WAN
6 19 (0.78%) Wi-Fi
7 17 (0.70%) DHCP
7 17 (0.70%) LAN
8 15 (0.62%) Intranet
8 15 (0.62%) SMS
8 15 (0.62%) VPN
9 14 (0.57%) SAN
10 13 (0.53%) Unified Communications
11 12 (0.49%) VLAN
12 10 (0.41%) HTTP
12 10 (0.41%) MPLS
13 9 (0.37%) NetScaler
14 8 (0.33%) Network Security
Database & Business Intelligence
1 369 (15.13%) SQL Server
2 159 (6.52%) Power BI
3 129 (5.29%) BusinessObjects
4 126 (5.17%) SQL Server Reporting Services
5 120 (4.92%) SQL Server Integration Services
6 110 (4.51%) MySQL
7 90 (3.69%) Data Warehouse
8 36 (1.48%) Data Lake
9 35 (1.44%) Big Data
10 34 (1.39%) Azure SQL Database
11 33 (1.35%) Relational Database
11 33 (1.35%) SQL Server Analysis Services
12 31 (1.27%) SQL Server 2008
13 24 (0.98%) Oracle Reports
13 24 (0.98%) SAP HANA
13 24 (0.98%) Snowflake Schema
14 23 (0.94%) SQL Server 2016
15 21 (0.86%) Crystal Reports
16 19 (0.78%) Data Mining
17 18 (0.74%) Oracle BI EE
Development Applications
1 145 (5.95%) JIRA
2 104 (4.26%) Visual Studio
3 80 (3.28%) Git (software)
4 69 (2.83%) Team Foundation Server
5 34 (1.39%) Jenkins
6 24 (0.98%) Selenium
7 15 (0.62%) Cucumber
8 14 (0.57%) Subversion
9 13 (0.53%) WebDriver
10 11 (0.45%) Bitbucket
11 10 (0.41%) JUnit
12 8 (0.33%) Eclipse
12 8 (0.33%) SQL Server Management Studio (SSMS)
12 8 (0.33%) TeamCity
12 8 (0.33%) Visual Studio Team System
13 7 (0.29%) gulp
13 7 (0.29%) Octopus Deploy
13 7 (0.29%) Postman
13 7 (0.29%) SpecFlow
13 7 (0.29%) webpack
General
1 583 (23.90%) Finance
2 426 (17.47%) Marketing
3 108 (4.43%) Retail
4 87 (3.57%) Manufacturing
5 83 (3.40%) Law
6 82 (3.36%) Legal
6 82 (3.36%) Telecoms
7 72 (2.95%) Public Sector
8 54 (2.21%) Banking
9 40 (1.64%) Back Office
10 32 (1.31%) Billing
11 28 (1.15%) Games
12 24 (0.98%) Advertising
12 24 (0.98%) Front Office
13 15 (0.62%) Automotive
14 12 (0.49%) German Language
15 11 (0.45%) Pharmaceutical
16 9 (0.37%) Aerospace
16 9 (0.37%) Electronics
16 9 (0.37%) Publishing
Job Titles
1 541 (22.18%) Developer
2 313 (12.83%) Analyst
3 287 (11.77%) Consultant
4 274 (11.23%) Architect
5 159 (6.52%) Solutions Architect
6 141 (5.78%) Project Manager
7 119 (4.88%) .NET Developer
8 116 (4.76%) CRM Developer
9 90 (3.69%) Senior Developer
10 88 (3.61%) Business Analyst
11 87 (3.57%) Administrator
12 81 (3.32%) CRM Architect
13 80 (3.28%) Applications Support
14 79 (3.24%) CRM Manager
15 74 (3.03%) Support Analyst
16 72 (2.95%) C# Developer
17 68 (2.79%) Dynamics CRM Developer
18 58 (2.38%) Account Manager
19 55 (2.26%) Functional Consultant
20 53 (2.17%) CRM Consultant
Libraries, Frameworks & Software Standards
1 536 (21.98%) .NET
2 247 (10.13%) HTML
3 199 (8.16%) CSS
4 125 (5.13%) Web Services
5 119 (4.88%) J2EE
6 112 (4.59%) AngularJS
7 100 (4.10%) REST
8 98 (4.02%) XML
9 94 (3.85%) ASP.NET
10 81 (3.32%) jQuery
11 71 (2.91%) .NET Framework
12 59 (2.42%) SOAP
13 57 (2.34%) .NET Core
13 57 (2.34%) React
14 52 (2.13%) JSON
15 46 (1.89%) ASP.NET Web API
16 45 (1.85%) HTML5
16 45 (1.85%) Node.js
17 44 (1.80%) Laravel
18 34 (1.39%) WCF
Miscellaneous
1 300 (12.30%) Analytical Skills
2 90 (3.69%) Self-Motivation
3 82 (3.36%) Management Information System
4 80 (3.28%) User Experience
5 69 (2.83%) Greenfield Project
6 56 (2.30%) Mobile App
7 53 (2.17%) Enterprise Software
8 30 (1.23%) Data Structures
9 27 (1.11%) Analytical Mindset
10 26 (1.07%) Driving Licence
11 23 (0.94%) Hybrid Cloud
12 21 (0.86%) Fixed Income
12 21 (0.86%) Social Media
13 18 (0.74%) Data Centre
14 17 (0.70%) Foreign Exchange (FX)
15 16 (0.66%) Online Games
16 15 (0.62%) EPoS
16 15 (0.62%) Video Conferencing
16 15 (0.62%) Virtual Team
17 14 (0.57%) Client/Server
Operating Systems
1 193 (7.91%) Windows
2 89 (3.65%) Linux
3 79 (3.24%) Windows Server
4 35 (1.44%) Windows Server 2012
5 34 (1.39%) Windows 10
6 21 (0.86%) Unix
7 20 (0.82%) Android
8 17 (0.70%) Apple iOS
8 17 (0.70%) Windows Server 2016
9 10 (0.41%) Mac OS
10 9 (0.37%) Windows Server 2008
11 5 (0.21%) Red Hat Enterprise Linux
11 5 (0.21%) Ubuntu
11 5 (0.21%) Windows Server 2019
12 4 (0.16%) Windows Server 2003
13 3 (0.12%) Debian
13 3 (0.12%) Mac OS X
13 3 (0.12%) Windows 7
13 3 (0.12%) zOS
14 2 (0.082%) AIX
Processes & Methodologies
1 705 (28.91%) Agile Software Development
2 395 (16.20%) Business Intelligence
3 365 (14.97%) ERP
4 287 (11.77%) Problem-Solving
5 252 (10.33%) Project Management
6 192 (7.87%) Scrum
7 178 (7.30%) Analytics
8 161 (6.60%) Migration
9 158 (6.48%) Stakeholder Management
10 156 (6.40%) Project Delivery
11 141 (5.78%) Presales
12 127 (5.21%) E-Commerce
12 127 (5.21%) ITIL
13 126 (5.17%) DevOps
14 122 (5.00%) Requirements Gathering
15 121 (4.96%) Business Development
16 117 (4.80%) MVC
16 117 (4.80%) Workflow
17 107 (4.39%) SDLC
18 105 (4.31%) Waterfall
Programming Languages
1 561 (23.00%) SQL
2 384 (15.74%) C#
3 328 (13.45%) JavaScript
4 230 (9.43%) Java
5 101 (4.14%) Python
6 98 (4.02%) PHP
7 89 (3.65%) C
8 83 (3.40%) T-SQL
9 50 (2.05%) PowerShell
10 40 (1.64%) Apex Code
11 31 (1.27%) ABAP
12 23 (0.94%) R
13 21 (0.86%) TypeScript
14 18 (0.74%) VBA
15 17 (0.70%) C++
15 17 (0.70%) VBScript
16 12 (0.49%) VB.NET
17 9 (0.37%) Bash Shell
18 6 (0.25%) SAPscript
18 6 (0.25%) SOQL
Qualifications
1 231 (9.47%) Degree
2 59 (2.42%) Computer Science Degree
3 49 (2.01%) Microsoft Certification
4 44 (1.80%) Security Cleared
5 35 (1.44%) SC Cleared
6 19 (0.78%) PMI Certification
7 17 (0.70%) ACCA
8 15 (0.62%) CCNA
8 15 (0.62%) Cisco Certification
9 13 (0.53%) ITIL Certification
10 12 (0.49%) MCITP
10 12 (0.49%) MCSA
11 11 (0.45%) ISEB
12 10 (0.41%) Numerate Degree
12 10 (0.41%) PMP
12 10 (0.41%) TOGAF Certification
13 9 (0.37%) DBS Check
13 9 (0.37%) MCSE
14 8 (0.33%) CBAP
14 8 (0.33%) IIBA
Quality Assurance & Compliance
1 104 (4.26%) QA
2 42 (1.72%) Data Quality
3 39 (1.60%) GDPR
4 36 (1.48%) SLA
5 24 (0.98%) ISO/IEC 27001
6 22 (0.90%) Actionable Recommendations
7 18 (0.74%) PMO
8 13 (0.53%) COBIT
9 8 (0.33%) Cyber Essentials
9 8 (0.33%) PCI DSS
10 7 (0.29%) ISO 9001
11 6 (0.25%) ISO 26262
12 4 (0.16%) WCAG
13 3 (0.12%) ISO 14001
14 2 (0.082%) ISO/IEC 20000
15 1 (0.041%) BS25999
15 1 (0.041%) Sarbanes-Oxley
System Software
1 94 (3.85%) Active Directory
2 27 (1.11%) Docker
3 23 (0.94%) Hyper-V
4 17 (0.70%) VMware Infrastructure
5 12 (0.49%) Virtual Desktop
6 7 (0.29%) Virtual Servers
7 5 (0.21%) Xen
8 4 (0.16%) ACF2
8 4 (0.16%) Microsoft Virtual Server
8 4 (0.16%) RACF
8 4 (0.16%) Terminal Services
8 4 (0.16%) Virtual Machines
9 2 (0.082%) Firmware
9 2 (0.082%) KVM
9 2 (0.082%) Microsoft App-V
9 2 (0.082%) VMware ESXi
9 2 (0.082%) XenApp
9 2 (0.082%) XenDesktop
10 1 (0.041%) Kamailio
10 1 (0.041%) vSphere
Systems Management
1 18 (0.74%) SCCM
2 10 (0.41%) Kubernetes
3 9 (0.37%) Microsoft Intune
3 9 (0.37%) Terraform
4 8 (0.33%) NetBackup
5 6 (0.25%) Microsoft Data Protection Manager
6 5 (0.21%) Ansible
6 5 (0.21%) SCOM
6 5 (0.21%) Single Sign-On
7 4 (0.16%) Backup Exec
7 4 (0.16%) Cisco UCCX
7 4 (0.16%) EMC NetWorker
7 4 (0.16%) Symantec Endpoint Protection
8 3 (0.12%) Opscode Chef
8 3 (0.12%) WSUS
9 2 (0.082%) OpenView
9 2 (0.082%) Puppet
9 2 (0.082%) SCOrch
9 2 (0.082%) Systems Management Server (SMS)
9 2 (0.082%) WebSphere Cast Iron
Vendors
1 834 (34.19%) Microsoft
2 414 (16.97%) Salesforce.com
3 328 (13.45%) SAP
4 279 (11.44%) Oracle
5 55 (2.26%) JD Edwards
6 54 (2.21%) Tableau
7 48 (1.97%) Sage
8 46 (1.89%) Adobe
8 46 (1.89%) IBM
9 43 (1.76%) Cisco
10 41 (1.68%) hybris
10 41 (1.68%) VMware
11 37 (1.52%) Google
11 37 (1.52%) Pardot
12 34 (1.39%) ServiceNow
13 31 (1.27%) Sitecore
14 29 (1.19%) Workday
15 25 (1.03%) Citrix
15 25 (1.03%) Salesforce Marketing Cloud
15 25 (1.03%) Siebel