Period
to 19 June 2019

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 19 June 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 82 73 73
Rank change year-on-year -9 0 -5
Permanent jobs citing CRM 5,088 7,008 6,767
As % of all permanent IT jobs advertised in the UK 3.54% 4.07% 3.93%
As % of the Processes & Methodologies category 3.85% 4.42% 4.28%
Number of salaries quoted 3,931 5,709 5,395
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,000 £28,629 £27,500
90th Percentile £82,500 £82,500 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 132,251 158,378 158,006
As % of all permanent IT jobs advertised in the UK 92.03% 92.00% 91.75%
Number of salaries quoted 103,737 127,468 128,710
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £29,000 £27,750
90th Percentile £86,250 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 19 June 2019.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 19 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 4,710 £50,000 - 544
UK excluding London -19 2,605 £45,000 - 371
London -7 2,266 £55,000 - 191
South East -13 864 £47,500 +5.56% 97
North of England -34 519 £42,500 -5.56% 107
Midlands -34 430 £42,500 -6.08% 70
North West -16 337 £45,000 - 64
South West +18 319 £40,000 -5.88% 41
East of England -9 265 £47,500 - 40
West Midlands -48 258 £45,000 - 47
East Midlands +37 166 £35,000 -26.32% 23
Yorkshire -48 155 £37,500 -16.67% 30
Scotland -17 150 £50,000 +11.11% 13
Wales -1 53 £38,000 -7.88% 4
North East -14 27 £50,000 +36.24% 13
Northern Ireland -29 13 - -
Channel Islands +2 2 £50,000 +11.11% 1

For the 6 months to 19 June 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 1,561 (30.68%) Dynamics CRM
2 1,550 (30.46%) Microsoft
3 1,346 (26.45%) SQL
4 1,284 (25.24%) Agile Software Development
5 1,179 (23.17%) Finance
6 1,039 (20.42%) Salesforce.com
7 996 (19.58%) .NET
8 921 (18.10%) Marketing
9 901 (17.71%) C#
10 875 (17.20%) JavaScript
11 864 (16.98%) SQL Server
12 840 (16.51%) Microsoft Azure
13 693 (13.62%) Business Intelligence
14 687 (13.50%) ERP
15 672 (13.21%) Dynamics 365
16 658 (12.93%) Degree
17 623 (12.24%) Project Management
18 615 (12.09%) Analytical Skills
19 602 (11.83%) SharePoint
20 597 (11.73%) Problem-Solving
21 565 (11.10%) HTML
22 536 (10.53%) SAP
23 472 (9.28%) CSS
24 444 (8.73%) Java
25 432 (8.49%) Windows
26 410 (8.06%) Oracle
27 409 (8.04%) Analytics
28 392 (7.70%) Stakeholder Management
29 370 (7.27%) ASP.NET
30 351 (6.90%) Microsoft Office

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 602 (11.83%) SharePoint
2 185 (3.64%) CMS
3 137 (2.69%) BizTalk Server
4 75 (1.47%) Confluence
5 57 (1.12%) MS Exchange
6 48 (0.94%) IIS
7 47 (0.92%) WordPress
8 37 (0.73%) Apache
9 27 (0.53%) Drupal
10 24 (0.47%) Exchange Server 2010
10 24 (0.47%) Oracle SOA Suite
11 22 (0.43%) NetWeaver
11 22 (0.43%) Umbraco
12 21 (0.41%) Exchange Server 2013
12 21 (0.41%) SharePoint 2010
13 18 (0.35%) Apache Spark
13 18 (0.35%) SharePoint 2013
13 18 (0.35%) Tomcat
14 15 (0.29%) SAS
15 14 (0.28%) SugarCRM
Applications
1 351 (6.90%) Microsoft Office
2 248 (4.87%) Microsoft Excel
3 111 (2.18%) Microsoft PowerPoint
4 77 (1.51%) MS Visio
5 39 (0.77%) Microsoft Project
6 23 (0.45%) Photoshop
7 20 (0.39%) Spreadsheet
8 14 (0.28%) SPSS
9 13 (0.26%) Adobe Illustrator
10 10 (0.20%) InDesign
10 10 (0.20%) Sketch
11 9 (0.18%) Adobe Creative Suite
12 5 (0.098%) Chatbot
13 4 (0.079%) InfoPath
14 2 (0.039%) Camtasia
14 2 (0.039%) Lectora
15 1 (0.020%) Adobe Captivate
15 1 (0.020%) CPLEX
15 1 (0.020%) HipChat
15 1 (0.020%) Windchill
Business Applications
1 1,561 (30.68%) Dynamics CRM
2 226 (4.44%) Salesforce.com CRM
3 180 (3.54%) Dynamics AX
4 131 (2.57%) NetSuite
5 101 (1.99%) SAP CRM
6 84 (1.65%) Dynamics NAV
7 63 (1.24%) SAP S/4HANA
8 35 (0.69%) Unit4 Business World
9 34 (0.67%) SAP ERP
10 33 (0.65%) Magento
11 28 (0.55%) Adobe Campaign
12 27 (0.53%) SAP Business One
13 23 (0.45%) Payment Gateway
14 21 (0.41%) FastStats
14 21 (0.41%) Oracle EBS
14 21 (0.41%) Sage CRM
14 21 (0.41%) SAP IS-U
14 21 (0.41%) SAP SD
15 20 (0.39%) SAP Business ByDesign
16 16 (0.31%) Oracle Payables
Cloud Services
1 840 (16.51%) Microsoft Azure
2 672 (13.21%) Dynamics 365
3 338 (6.64%) Office 365
4 302 (5.94%) Amazon AWS
5 301 (5.92%) SaaS
6 270 (5.31%) Power Platform
7 97 (1.91%) PaaS
8 88 (1.73%) Salesforce Sales Cloud
9 77 (1.51%) Salesforce Service Cloud
10 66 (1.30%) Serverless
11 59 (1.16%) IaaS
12 58 (1.14%) PowerApps
13 56 (1.10%) Google Analytics
14 53 (1.04%) OneDrive
15 51 (1.00%) Cloud Computing
15 51 (1.00%) Google Cloud Platform
16 49 (0.96%) Force.com
17 40 (0.79%) Azure Stack
18 33 (0.65%) Azure Active Directory
19 31 (0.61%) Microsoft Flow
Communications & Networking
1 97 (1.91%) Internet
2 94 (1.85%) TCP/IP
3 93 (1.83%) Broadband
4 83 (1.63%) Firewall
5 73 (1.43%) DNS
6 69 (1.36%) DHCP
7 58 (1.14%) Skype
8 43 (0.85%) VoIP
9 42 (0.83%) Intranet
9 42 (0.83%) NetScaler
10 33 (0.65%) WAN
10 33 (0.65%) Wireless
11 32 (0.63%) LAN
12 30 (0.59%) VPN
13 24 (0.47%) Network Security
13 24 (0.47%) Unified Communications
14 21 (0.41%) Ethernet
15 20 (0.39%) SMS
16 15 (0.29%) MPLS
16 15 (0.29%) Wi-Fi
Database & Business Intelligence
1 864 (16.98%) SQL Server
2 281 (5.52%) SQL Server Reporting Services
3 265 (5.21%) SQL Server Integration Services
4 245 (4.82%) Power BI
5 194 (3.81%) Relational Database
6 163 (3.20%) Data Warehouse
7 147 (2.89%) MySQL
8 95 (1.87%) Big Data
8 95 (1.87%) BusinessObjects
9 75 (1.47%) NoSQL
9 75 (1.47%) SQL Server Analysis Services
10 62 (1.22%) SAP HANA
11 57 (1.12%) PostgreSQL
11 57 (1.12%) SQL Server 2016
12 51 (1.00%) RDBMS
13 42 (0.83%) MongoDB
14 38 (0.75%) Azure SQL Database
15 37 (0.73%) Hadoop
16 36 (0.71%) Crystal Reports
16 36 (0.71%) QlikView
Development Applications
1 222 (4.36%) Visual Studio
2 174 (3.42%) JIRA
3 166 (3.26%) Team Foundation Server
4 113 (2.22%) Git (software)
5 109 (2.14%) Visual Studio Team System
6 51 (1.00%) Selenium
7 34 (0.67%) TestRail
7 34 (0.67%) Zephyr
8 29 (0.57%) Octopus Deploy
8 29 (0.57%) Subversion
9 25 (0.49%) NUnit
9 25 (0.49%) TeamCity
10 24 (0.47%) Jenkins
11 20 (0.39%) SQL Server Management Studio (SSMS)
12 19 (0.37%) Cucumber
13 18 (0.35%) Eclipse
13 18 (0.35%) SoapUI
14 16 (0.31%) Oracle APEX
15 12 (0.24%) MSTest
16 10 (0.20%) Moq
General
1 1,179 (23.17%) Finance
2 921 (18.10%) Marketing
3 331 (6.51%) Retail
4 217 (4.26%) Telecoms
5 174 (3.42%) Banking
6 147 (2.89%) Manufacturing
7 113 (2.22%) Advertising
8 106 (2.08%) Billing
9 102 (2.00%) Legal
10 92 (1.81%) Law
11 74 (1.45%) Games
12 44 (0.86%) Back Office
13 37 (0.73%) Publishing
14 33 (0.65%) Automotive
15 28 (0.55%) Local Government
16 26 (0.51%) French Language
16 26 (0.51%) Front Office
17 23 (0.45%) Electronics
18 21 (0.41%) Pharmaceutical
19 20 (0.39%) Investment Banking
Job Titles
1 1,143 (22.46%) Developer
2 874 (17.18%) Analyst
3 616 (12.11%) Consultant
4 380 (7.47%) Architect
5 284 (5.58%) Business Analyst
6 277 (5.44%) .NET Developer
6 277 (5.44%) Project Manager
7 264 (5.19%) CRM Consultant
8 230 (4.52%) Administrator
9 229 (4.50%) Support Analyst
10 212 (4.17%) C# Developer
11 207 (4.07%) Solutions Architect
12 199 (3.91%) Applications Support
13 192 (3.77%) CRM Developer
14 162 (3.18%) Senior Developer
15 161 (3.16%) Dynamics CRM Consultant
16 155 (3.05%) CRM Analyst
17 145 (2.85%) CRM Manager
18 143 (2.81%) C# .NET Developer
19 129 (2.54%) Dynamics CRM Developer
Libraries, Frameworks & Software Standards
1 996 (19.58%) .NET
2 565 (11.10%) HTML
3 472 (9.28%) CSS
4 370 (7.27%) ASP.NET
5 349 (6.86%) Web Services
6 211 (4.15%) jQuery
7 205 (4.03%) AngularJS
8 188 (3.69%) REST
9 166 (3.26%) XML
10 153 (3.01%) React
11 134 (2.63%) .NET Framework
12 132 (2.59%) ASP.NET MVC
12 132 (2.59%) SOAP
13 119 (2.34%) .NET Core
14 115 (2.26%) ASP.NET Web API
15 100 (1.97%) JSON
16 96 (1.89%) J2EE
17 95 (1.87%) Node.js
18 86 (1.69%) HTML5
19 84 (1.65%) RESTful
Miscellaneous
1 615 (12.09%) Analytical Skills
2 226 (4.44%) Self-Motivation
3 218 (4.28%) Management Information System
4 197 (3.87%) User Experience
5 159 (3.13%) Mobile App
6 151 (2.97%) Greenfield Project
7 107 (2.10%) Social Media
8 77 (1.51%) Enterprise Software
9 70 (1.38%) Data Structures
10 57 (1.12%) Data Centre
11 51 (1.00%) Driving Licence
12 50 (0.98%) FMCG
13 47 (0.92%) Life Science
14 41 (0.81%) Replication
15 37 (0.73%) N-Tier
16 35 (0.69%) EPoS
17 29 (0.57%) Blog
17 29 (0.57%) Virtual Team
18 28 (0.55%) Clustering
19 27 (0.53%) Smartphone
Operating Systems
1 432 (8.49%) Windows
2 162 (3.18%) Linux
3 150 (2.95%) Windows Server
4 118 (2.32%) Unix
5 80 (1.57%) Android
6 68 (1.34%) Windows Server 2012
7 60 (1.18%) Windows 10
8 59 (1.16%) Windows Server 2008
9 57 (1.12%) Windows 7
10 48 (0.94%) Mac OS
11 39 (0.77%) Apple iOS
12 19 (0.37%) Windows Server 2003
13 17 (0.33%) Red Hat Enterprise Linux
14 12 (0.24%) Windows XP
15 11 (0.22%) Windows 8
16 10 (0.20%) FreeBSD
17 7 (0.14%) Ubuntu
18 4 (0.079%) Mac OS X
18 4 (0.079%) Windows Vista
19 3 (0.059%) AIX
Processes & Methodologies
1 1,284 (25.24%) Agile Software Development
2 693 (13.62%) Business Intelligence
3 687 (13.50%) ERP
4 623 (12.24%) Project Management
5 597 (11.73%) Problem-Solving
6 409 (8.04%) Analytics
7 392 (7.70%) Stakeholder Management
8 348 (6.84%) ITIL
9 344 (6.76%) Migration
10 326 (6.41%) Scrum
11 320 (6.29%) Change Management
12 319 (6.27%) MVC
13 294 (5.78%) E-Commerce
14 270 (5.31%) PRINCE2
15 269 (5.29%) SDLC
16 262 (5.15%) Workflow
17 249 (4.89%) Business Analysis
18 247 (4.85%) DevOps
18 247 (4.85%) Test Automation
18 247 (4.85%) Waterfall
Programming Languages
1 1,346 (26.45%) SQL
2 901 (17.71%) C#
3 875 (17.20%) JavaScript
4 444 (8.73%) Java
5 272 (5.35%) T-SQL
6 238 (4.68%) PHP
7 226 (4.44%) Python
8 150 (2.95%) PowerShell
9 110 (2.16%) C
10 99 (1.95%) Apex Code
11 92 (1.81%) C++
12 63 (1.24%) VB.NET
13 62 (1.22%) PL/SQL
14 41 (0.81%) VB
15 38 (0.75%) R
15 38 (0.75%) VBA
16 37 (0.73%) ABAP
17 34 (0.67%) TypeScript
18 22 (0.43%) VBScript
19 18 (0.35%) X++
Qualifications
1 658 (12.93%) Degree
2 127 (2.50%) Microsoft Certification
3 117 (2.30%) Computer Science Degree
4 109 (2.14%) Security Cleared
5 68 (1.34%) MCP
6 62 (1.22%) PMP
6 62 (1.22%) SC Cleared
7 58 (1.14%) PMI Certification
8 48 (0.94%) ISEB
9 41 (0.81%) Cisco Certification
10 39 (0.77%) CCNA
11 38 (0.75%) ISTQB
12 35 (0.69%) ITIL Certification
13 34 (0.67%) MCSE
14 30 (0.59%) MCSA
14 30 (0.59%) TOGAF Certification
15 29 (0.57%) CIMA
15 29 (0.57%) Master's Degree
16 25 (0.49%) CCA
16 25 (0.49%) RHCE
Quality Assurance & Compliance
1 214 (4.21%) QA
2 170 (3.34%) SLA
3 126 (2.48%) GDPR
4 96 (1.89%) Data Quality
5 68 (1.34%) PMO
6 43 (0.85%) ISO/IEC 27001
7 35 (0.69%) ISO/IEC 20000
8 26 (0.51%) ISO 9001
9 18 (0.35%) Solvency II
10 15 (0.29%) ISO 22301
11 13 (0.26%) PCI DSS
12 9 (0.18%) GPG13
13 7 (0.14%) Actionable Recommendations
13 7 (0.14%) GAMP
14 6 (0.12%) MiFID
15 5 (0.098%) Cyber Essentials
15 5 (0.098%) Sarbanes-Oxley
16 3 (0.059%) COBIT
17 1 (0.020%) Dublin Core
17 1 (0.020%) PA-DSS
System Software
1 228 (4.48%) Active Directory
2 131 (2.57%) VMware Infrastructure
3 105 (2.06%) Hyper-V
4 77 (1.51%) Docker
5 51 (1.00%) XenApp
6 43 (0.85%) Microsoft App-V
7 39 (0.77%) XenDesktop
8 32 (0.63%) vSphere
9 20 (0.39%) Virtual Machines
10 8 (0.16%) BitLocker
10 8 (0.16%) HDFS
11 7 (0.14%) Terminal Services
11 7 (0.14%) VMware ESXi
12 6 (0.12%) Firmware
13 1 (0.020%) Microsoft Virtual Server
13 1 (0.020%) NFS
13 1 (0.020%) Oracle RAC
13 1 (0.020%) Samba
13 1 (0.020%) VMware Workstation
13 1 (0.020%) Xen
Systems Management
1 57 (1.12%) SCCM
2 38 (0.75%) Microsoft Data Protection Manager
2 38 (0.75%) SCOM
2 38 (0.75%) SCOrch
3 30 (0.59%) Failover Clustering
4 23 (0.45%) Kubernetes
5 19 (0.37%) Backup Exec
6 18 (0.35%) Perfmon
7 14 (0.28%) WSUS
8 12 (0.24%) Systems Management Server (SMS)
9 10 (0.20%) Single Sign-On
10 8 (0.16%) HP Quality Center
10 8 (0.16%) Microsoft Intune
11 7 (0.14%) Opscode Chef
12 6 (0.12%) Marathon
12 6 (0.12%) Terraform
13 5 (0.098%) Grafana
13 5 (0.098%) Graphite
13 5 (0.098%) NetBackup
14 3 (0.059%) Hadoop YARN
Vendors
1 1,550 (30.46%) Microsoft
2 1,039 (20.42%) Salesforce.com
3 536 (10.53%) SAP
4 410 (8.06%) Oracle
5 168 (3.30%) VMware
6 147 (2.89%) Google
7 135 (2.65%) Adobe
8 110 (2.16%) Cisco
8 110 (2.16%) JD Edwards
9 106 (2.08%) Sage
10 91 (1.79%) Tableau
11 88 (1.73%) Citrix
12 83 (1.63%) IBM
13 78 (1.53%) Pega
14 68 (1.34%) Nintex
14 68 (1.34%) Salesforce Marketing Cloud
15 49 (0.96%) Pardot
16 47 (0.92%) Dell
17 44 (0.86%) Atlassian
18 40 (0.79%) Splunk