Period
to 22 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 October 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 76 68 73
Rank change year-on-year -8 +5 -11
Permanent jobs citing CRM 6708 8006 8560
As % of all permanent IT jobs advertised in the UK 3.85% 4.22% 3.92%
As % of the Processes & Methodologies category 4.28% 4.73% 4.42%
Number of salaries quoted 5264 6446 6969
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £27,500 £27,500 £26,750
90th Percentile £77,500 £80,000 £78,750
UK excluding London median annual salary £42,500 £42,500 £42,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156751 169256 193744
As % of all permanent IT jobs advertised in the UK 89.94% 89.24% 88.61%
Number of salaries quoted 123378 140808 159309
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,354 £42,500 £42,500
% change year-on-year +2.01% - +6.25%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 22 October 2017.

Salary histogram for CRM in the UK

CRM
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 6209 £47,500 - 338
UK excluding London -20 3256 £42,500 - 216
London -8 3125 £53,730 -2.31% 135
South East -22 1121 £43,500 -3.33% 78
North of England -13 756 £42,000 +1.82% 57
Midlands -32 467 £42,500 +6.25% 28
North West +3 411 £40,000 - 23
East of England -41 360 £40,000 -19.19% 21
West Midlands -35 340 £45,000 +12.50% 20
South West +23 338 £40,000 - 19
Yorkshire -3 318 £45,000 +5.88% 21
Scotland -10 145 £40,000 +12.68% 12
East Midlands -27 121 £37,500 +7.14% 8
Wales -3 60 £39,000 +9.86% 1
North East +5 27 £32,500 -18.24% 13
Northern Ireland -9 21 £42,500 -15.00%
Channel Islands - 1 £65,000 -
Isle of Man - 1 £55,000 -

For the 6 months to 22 October 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CRM.

1 2123 (31.65%) Microsoft
2 2109 (31.44%) Dynamics CRM
3 1676 (24.99%) Finance
4 1645 (24.52%) Agile Software Development
5 1584 (23.61%) SQL
6 1186 (17.68%) .NET
7 1138 (16.96%) Marketing
8 1084 (16.16%) C#
9 1062 (15.83%) SQL Server
10 1004 (14.97%) JavaScript
11 982 (14.64%) Salesforce.com
12 966 (14.40%) ERP
13 859 (12.81%) Project Management
14 794 (11.84%) HTML
15 787 (11.73%) Degree
16 731 (10.90%) Oracle
17 700 (10.44%) Analytical Skills
18 679 (10.12%) SharePoint
19 658 (9.81%) CSS
20 653 (9.73%) Business Intelligence
21 648 (9.66%) SAP
22 633 (9.44%) Stakeholder Management
23 622 (9.27%) Windows
24 547 (8.15%) Java
25 540 (8.05%) E-Commerce
26 537 (8.01%) Retail
27 527 (7.86%) Analytics
28 502 (7.48%) ASP.NET
29 482 (7.19%) Scrum
30 475 (7.08%) MVC

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 679 (10.12%) SharePoint
2 368 (5.49%) CMS
3 122 (1.82%) Tomcat
4 116 (1.73%) MS Exchange
5 115 (1.71%) WebSphere
6 108 (1.61%) IIS
7 100 (1.49%) Oracle SOA Suite
8 97 (1.45%) BizTalk Server
9 95 (1.42%) JBoss
10 77 (1.15%) Apache
11 71 (1.06%) Skype for Business
12 70 (1.04%) Apache Solr
13 67 (1.00%) Confluence
14 52 (0.78%) SAS
14 52 (0.78%) Sitecore CMS
15 49 (0.73%) SharePoint Server
16 46 (0.69%) WordPress
17 42 (0.63%) Drupal
18 35 (0.52%) NetWeaver
18 35 (0.52%) Umbraco
Applications
1 448 (6.68%) Microsoft Office
2 356 (5.31%) Microsoft Excel
3 110 (1.64%) Microsoft PowerPoint
4 82 (1.22%) Microsoft Project
5 63 (0.94%) MS Visio
6 56 (0.83%) Photoshop
7 39 (0.58%) SPSS
8 32 (0.48%) Spreadsheet
9 27 (0.40%) Adobe Creative Suite
9 27 (0.40%) Adobe Illustrator
10 9 (0.13%) Chatbot
10 9 (0.13%) InDesign
11 8 (0.12%) InfoPath
12 7 (0.10%) Adobe Captivate
12 7 (0.10%) Moqups
13 5 (0.075%) SPSS Modeler
14 3 (0.045%) SOLIDWORKS
15 2 (0.030%) AutoCAD
15 2 (0.030%) Gephi
15 2 (0.030%) UXPin
Business Applications
1 2109 (31.44%) Dynamics CRM
2 268 (4.00%) Salesforce.com CRM
3 265 (3.95%) Dynamics AX
4 183 (2.73%) SAP CRM
5 170 (2.53%) Dynamics NAV
6 105 (1.57%) NetSuite
7 73 (1.09%) SAP Hybris
8 60 (0.89%) Eloqua
9 54 (0.81%) SAP ERP
10 46 (0.69%) Adobe Campaign
11 45 (0.67%) Siebel CRM
12 41 (0.61%) Oracle EBS
13 40 (0.60%) Oracle CRM
14 38 (0.57%) FastStats
14 38 (0.57%) SAP SD
15 32 (0.48%) Raiser's Edge
16 31 (0.46%) Dynamics GP
17 28 (0.42%) SAP S/4HANA
18 27 (0.40%) Magento
19 23 (0.34%) Oracle ERP
Cloud Services
1 446 (6.65%) Microsoft Azure
2 409 (6.10%) Dynamics 365
3 344 (5.13%) SaaS
4 336 (5.01%) Office 365
5 248 (3.70%) Amazon AWS
6 141 (2.10%) PaaS
7 116 (1.73%) IaaS
8 97 (1.45%) Salesforce Service Cloud
9 95 (1.42%) Google Analytics
10 85 (1.27%) Force.com
11 65 (0.97%) Salesforce Sales Cloud
12 51 (0.76%) Oracle Service Cloud
13 46 (0.69%) Oracle CX
14 41 (0.61%) SuccessFactors
15 35 (0.52%) Cloud Computing
16 33 (0.49%) GitHub
17 25 (0.37%) OneDrive
18 24 (0.36%) Silverpop
19 20 (0.30%) iPaaS
20 19 (0.28%) AdWords
Communications & Networking
1 120 (1.79%) Intranet
2 114 (1.70%) Internet
3 93 (1.39%) DNS
4 89 (1.33%) TCP/IP
5 77 (1.15%) LAN
6 76 (1.13%) Firewall
7 74 (1.10%) Skype
8 71 (1.06%) WAN
9 66 (0.98%) DHCP
10 48 (0.72%) SAN
11 44 (0.66%) VoIP
12 41 (0.61%) VPN
13 33 (0.49%) HTTP
14 29 (0.43%) Wireless
15 28 (0.42%) FTP
16 27 (0.40%) NAS
17 25 (0.37%) iSCSI
17 25 (0.37%) SMS
18 24 (0.36%) Fibre Channel
19 22 (0.33%) VLAN
Database & Business Intelligence
1 1062 (15.83%) SQL Server
2 403 (6.01%) SQL Server Reporting Services
3 352 (5.25%) SQL Server Integration Services
4 298 (4.44%) Data Warehouse
5 203 (3.03%) MySQL
6 167 (2.49%) Power BI
7 162 (2.42%) Relational Database
8 159 (2.37%) Big Data
9 143 (2.13%) SQL Server Analysis Services
10 113 (1.68%) BusinessObjects
10 113 (1.68%) SQL Server 2008
11 105 (1.57%) SQL Server 2012
12 92 (1.37%) SAP BW
13 83 (1.24%) SAP HANA
14 68 (1.01%) PostgreSQL
15 66 (0.98%) Apache Cassandra
15 66 (0.98%) Crystal Reports
16 60 (0.89%) RDBMS
17 53 (0.79%) NoSQL
18 50 (0.75%) Hadoop
Development Applications
1 193 (2.88%) JIRA
2 168 (2.50%) Git (software)
3 154 (2.30%) Visual Studio
4 144 (2.15%) Team Foundation Server
5 79 (1.18%) Jenkins
6 78 (1.16%) Maven
7 74 (1.10%) JUnit
8 64 (0.95%) Mockito
9 60 (0.89%) Selenium
10 53 (0.79%) Sonatype Nexus
11 40 (0.60%) LSMW
11 40 (0.60%) Subversion
12 35 (0.52%) MSBuild
13 29 (0.43%) WebDriver
14 27 (0.40%) Octopus Deploy
14 27 (0.40%) TeamCity
15 25 (0.37%) Eclipse
16 24 (0.36%) SoapUI
17 23 (0.34%) Oracle Forms
18 22 (0.33%) Toad
General
1 1676 (24.99%) Finance
2 1138 (16.96%) Marketing
3 537 (8.01%) Retail
4 300 (4.47%) Banking
5 285 (4.25%) Advertising
6 240 (3.58%) Manufacturing
7 218 (3.25%) Telecoms
8 170 (2.53%) Legal
9 136 (2.03%) Publishing
10 115 (1.71%) Games
11 101 (1.51%) Investment Banking
12 98 (1.46%) Back Office
13 87 (1.30%) Billing
14 74 (1.10%) Retail Banking
15 71 (1.06%) Electronics
16 57 (0.85%) Law
17 51 (0.76%) Front Office
18 46 (0.69%) Financial Institution
19 45 (0.67%) Automotive
20 43 (0.64%) Pharmaceutical
Job Titles
1 1555 (23.18%) Developer
2 1338 (19.95%) Analyst
3 680 (10.14%) Consultant
4 535 (7.98%) Architect
5 524 (7.81%) Business Analyst
6 464 (6.92%) Project Manager
7 419 (6.25%) CRM Developer
8 339 (5.05%) Support Analyst
9 310 (4.62%) CRM Analyst
10 293 (4.37%) .NET Developer
11 291 (4.34%) Applications Support
12 266 (3.97%) Solutions Architect
13 265 (3.95%) Dynamics CRM Developer
14 259 (3.86%) Senior Developer
15 254 (3.79%) C# Developer
16 250 (3.73%) CRM Manager
17 232 (3.46%) CRM Consultant
18 223 (3.32%) Administrator
19 206 (3.07%) C# .NET Developer
20 197 (2.94%) IT Manager
Libraries, Frameworks & Software Standards
1 1186 (17.68%) .NET
2 794 (11.84%) HTML
3 658 (9.81%) CSS
4 502 (7.48%) ASP.NET
5 380 (5.66%) Web Services
6 301 (4.49%) jQuery
7 285 (4.25%) AngularJS
8 250 (3.73%) XML
9 213 (3.18%) HTML5
10 184 (2.74%) .NET Framework
11 160 (2.39%) SOAP
12 157 (2.34%) Middleware
13 155 (2.31%) J2EE
14 154 (2.30%) Spring
15 152 (2.27%) RESTful
16 141 (2.10%) ASP.NET MVC
17 130 (1.94%) REST
18 115 (1.71%) ASP.NET Web API
18 115 (1.71%) Node.js
19 100 (1.49%) Visualforce
Miscellaneous
1 700 (10.44%) Analytical Skills
2 309 (4.61%) Computer Science
3 230 (3.43%) Enterprise Software
4 209 (3.12%) User Experience
5 204 (3.04%) Management Information System
6 179 (2.67%) Social Media
7 149 (2.22%) Mobile App
8 95 (1.42%) iPad
9 73 (1.09%) Greenfield Project
10 70 (1.04%) Data Centre
11 69 (1.03%) Data Structures
11 69 (1.03%) Fintech
12 53 (0.79%) EPoS
13 44 (0.66%) NHS
14 39 (0.58%) Replication
15 37 (0.55%) Hedge funds
15 37 (0.55%) Public Cloud
15 37 (0.55%) Virtual Team
16 34 (0.51%) e-Learning
17 33 (0.49%) Digital Media
Operating Systems
1 622 (9.27%) Windows
2 324 (4.83%) Windows Server
3 173 (2.58%) Linux
4 137 (2.04%) Windows Server 2012
5 128 (1.91%) Windows Server 2008
6 113 (1.68%) Windows 7
7 112 (1.67%) Unix
8 86 (1.28%) Windows 10
9 82 (1.22%) Windows Server 2003
10 69 (1.03%) Apple iOS
11 61 (0.91%) Android
12 40 (0.60%) Windows 8
13 32 (0.48%) Mac OS X
14 23 (0.34%) Windows XP
15 17 (0.25%) CentOS
16 14 (0.21%) Mac OS
16 14 (0.21%) Ubuntu
17 12 (0.18%) Windows Vista
18 9 (0.13%) Red Hat Enterprise Linux
19 7 (0.10%) Windows 2000
Processes & Methodologies
1 1645 (24.52%) Agile Software Development
2 966 (14.40%) ERP
3 859 (12.81%) Project Management
4 653 (9.73%) Business Intelligence
5 633 (9.44%) Stakeholder Management
6 540 (8.05%) E-Commerce
7 527 (7.86%) Analytics
8 482 (7.19%) Scrum
9 475 (7.08%) MVC
10 443 (6.60%) Business Analysis
11 406 (6.05%) SDLC
12 399 (5.95%) ITIL
13 369 (5.50%) Migration
14 349 (5.20%) Coaching
15 346 (5.16%) Workflow
16 344 (5.13%) PRINCE2
17 337 (5.02%) Business Development
18 316 (4.71%) Data Management
19 309 (4.61%) Change Management
19 309 (4.61%) Mentoring
Programming Languages
1 1584 (23.61%) SQL
2 1084 (16.16%) C#
3 1004 (14.97%) JavaScript
4 547 (8.15%) Java
5 325 (4.84%) PHP
6 275 (4.10%) T-SQL
7 166 (2.47%) VB.NET
8 145 (2.16%) PowerShell
9 130 (1.94%) Apex Code
10 126 (1.88%) Python
11 111 (1.65%) PL/SQL
12 101 (1.51%) ABAP
13 91 (1.36%) VB
14 79 (1.18%) Perl
15 74 (1.10%) C++
16 73 (1.09%) Bash Shell
17 72 (1.07%) C
18 66 (0.98%) VBA
19 49 (0.73%) R
20 40 (0.60%) Ruby
Qualifications
1 787 (11.73%) Degree
2 159 (2.37%) Microsoft Certification
3 145 (2.16%) Computer Science Degree
4 91 (1.36%) PMI Certification
5 87 (1.30%) PMP
6 75 (1.12%) PRINCE2 Certification
7 62 (0.92%) Security Cleared
8 59 (0.88%) ISEB
9 57 (0.85%) MCP
10 53 (0.79%) MCSE
11 40 (0.60%) ITIL Certification
12 34 (0.51%) ISTQB
13 33 (0.49%) MCSA
14 32 (0.48%) SC Cleared
15 28 (0.42%) PRINCE2 Practitioner
16 27 (0.40%) Master's Degree
17 22 (0.33%) Numerate Degree
18 20 (0.30%) VMware Certified Professional (VCP)
19 19 (0.28%) A+ Certification
19 19 (0.28%) MBA
Quality Assurance & Compliance
1 331 (4.93%) QA
2 200 (2.98%) SLA
3 146 (2.18%) Data Quality
4 94 (1.40%) GDPR
5 40 (0.60%) PCI DSS
6 36 (0.54%) PMO
7 29 (0.43%) ISO/IEC 27001
8 11 (0.16%) Sarbanes-Oxley
9 10 (0.15%) ISO 9001
9 10 (0.15%) MiFID
10 9 (0.13%) HL7
11 7 (0.10%) COBIT
12 6 (0.089%) GPG13
13 5 (0.075%) Actionable Recommendations
13 5 (0.075%) HIPAA
14 4 (0.060%) GCP
14 4 (0.060%) ISO/IEC 20000
15 3 (0.045%) GMP
16 1 (0.015%) FATCA
16 1 (0.015%) WCAG
System Software
1 290 (4.32%) Active Directory
2 110 (1.64%) VMware Infrastructure
3 79 (1.18%) Hyper-V
4 38 (0.57%) Docker
5 31 (0.46%) Terminal Services
6 19 (0.28%) Virtual Machines
7 16 (0.24%) vSphere
8 14 (0.21%) VMware ESXi
9 12 (0.18%) XenApp
10 9 (0.13%) DFS Replication
10 9 (0.13%) Virtual Desktop
10 9 (0.13%) Virtual Servers
10 9 (0.13%) XenDesktop
11 6 (0.089%) NFS
12 5 (0.075%) OpenAM
12 5 (0.075%) Veritas Cluster Server
12 5 (0.075%) Xen
13 3 (0.045%) Citrix Presentation Server
13 3 (0.045%) HDFS
13 3 (0.045%) KVM
Systems Management
1 49 (0.73%) SCCM
2 33 (0.49%) WSUS
3 26 (0.39%) Opscode Chef
4 23 (0.34%) Puppet
5 21 (0.31%) SCOM
5 21 (0.31%) Systems Management Server (SMS)
6 19 (0.28%) Kubernetes
7 18 (0.27%) HP Quality Center
8 17 (0.25%) Backup Exec
9 14 (0.21%) Ansible
10 12 (0.18%) Terraform
11 10 (0.15%) CloudHub
12 9 (0.13%) Nagios
13 8 (0.12%) CA Spectrum
13 8 (0.12%) Cacti
13 8 (0.12%) Norton AntiVirus
13 8 (0.12%) ZABBIX
14 7 (0.10%) NetBackup
15 6 (0.089%) cPanel
15 6 (0.089%) SCDPM
Vendors
1 2123 (31.65%) Microsoft
2 982 (14.64%) Salesforce.com
3 731 (10.90%) Oracle
4 648 (9.66%) SAP
5 202 (3.01%) VMware
6 185 (2.76%) hybris
7 178 (2.65%) Google
7 178 (2.65%) Siebel
8 161 (2.40%) Adobe
9 157 (2.34%) Tableau
10 144 (2.15%) Citrix
10 144 (2.15%) IBM
11 95 (1.42%) HP
12 93 (1.39%) Sage
13 85 (1.27%) Cisco
14 74 (1.10%) TIBCO
15 71 (1.06%) Sitecore
16 63 (0.94%) Demandware
17 62 (0.92%) ATG
18 60 (0.89%) Informatica