Period
to 18 February 2019

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 February 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
18 Feb 2019
Same period 2018 Same period 2017
Rank 79 67 74
Rank change year-on-year -12 +7 -2
Permanent jobs citing CRM 5,578 7,464 6,947
As % of all permanent IT jobs advertised in the UK 3.70% 4.28% 3.98%
As % of the Processes & Methodologies category 4.04% 4.67% 4.36%
Number of salaries quoted 4,367 5,975 5,389
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,750 £28,000 £27,500
90th Percentile £82,500 £81,250 £77,500
UK excluding London median annual salary £43,000 £43,500 £42,500
% change year-on-year -1.15% +2.35% -3.41%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 138,154 159,988 159,473
As % of all permanent IT jobs advertised in the UK 91.75% 91.83% 91.32%
Number of salaries quoted 108,975 129,839 131,487
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £28,750 £27,750
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 18 February 2019.

Salary histogram for CRM in the UK

CRM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 18 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 5,041 £50,000 - 1,135
UK excluding London -9 2,790 £43,000 -1.15% 767
London -13 2,466 £55,000 - 418
South East -20 901 £45,000 +5.26% 209
North of England -31 486 £40,000 -5.88% 219
Midlands -11 478 £39,674 -6.65% 139
East of England +27 344 £52,500 +5.00% 63
West Midlands -23 322 £42,500 - 92
North West -8 292 £42,500 -10.53% 131
South West -12 292 £37,500 -11.76% 92
Scotland +8 214 £50,000 +17.65% 31
Yorkshire -10 186 £40,000 -5.88% 75
East Midlands +48 152 £31,000 -27.06% 47
Wales -9 50 £37,500 -11.76% 17
Northern Ireland -6 34 £60,000 - 2
North East -57 8 £35,000 -1.33% 13

For the 6 months to 18 February 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 1,820 (32.63%) Microsoft
2 1,716 (30.76%) Dynamics CRM
3 1,496 (26.82%) Agile Software Development
4 1,428 (25.60%) SQL
5 1,256 (22.52%) Finance
6 1,192 (21.37%) .NET
7 1,075 (19.27%) JavaScript
8 997 (17.87%) C#
9 955 (17.12%) SQL Server
10 935 (16.76%) Marketing
11 834 (14.95%) Microsoft Azure
12 814 (14.59%) Salesforce.com
13 797 (14.29%) Project Management
14 793 (14.22%) ERP
15 757 (13.57%) Problem-Solving
16 700 (12.55%) Degree
17 651 (11.67%) Analytical Skills
18 641 (11.49%) Business Intelligence
19 634 (11.37%) HTML
20 633 (11.35%) SharePoint
21 582 (10.43%) Dynamics 365
22 509 (9.13%) CSS
23 506 (9.07%) SAP
24 470 (8.43%) Analytics
25 461 (8.26%) Windows
26 434 (7.78%) Scrum
27 432 (7.74%) Stakeholder Management
28 427 (7.66%) MVC
29 423 (7.58%) Java
30 416 (7.46%) ASP.NET

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 633 (11.35%) SharePoint
2 174 (3.12%) CMS
3 137 (2.46%) BizTalk Server
4 97 (1.74%) MS Exchange
5 84 (1.51%) IIS
6 66 (1.18%) Confluence
7 52 (0.93%) WordPress
8 42 (0.75%) Skype for Business
9 40 (0.72%) Exchange Server 2010
10 32 (0.57%) Exchange Server 2013
11 27 (0.48%) SharePoint 2013
12 26 (0.47%) Drupal
13 25 (0.45%) Apache
13 25 (0.45%) SAS
14 24 (0.43%) SharePoint 2010
15 22 (0.39%) Elasticsearch
16 20 (0.36%) Documentum
16 20 (0.36%) Oracle SOA Suite
16 20 (0.36%) Tomcat
17 17 (0.30%) Adobe Experience Manager
Applications
1 366 (6.56%) Microsoft Office
2 269 (4.82%) Microsoft Excel
3 123 (2.21%) Microsoft PowerPoint
4 82 (1.47%) MS Visio
5 78 (1.40%) Microsoft Project
6 28 (0.50%) Photoshop
7 23 (0.41%) Spreadsheet
8 8 (0.14%) Adobe Creative Suite
9 7 (0.13%) Adobe Illustrator
9 7 (0.13%) Camtasia
10 6 (0.11%) SPSS
11 5 (0.090%) AutoCAD
12 4 (0.072%) EngageOne
13 3 (0.054%) Chatbot
14 2 (0.036%) InfoPath
14 2 (0.036%) Lectora
15 1 (0.018%) InDesign
15 1 (0.018%) OmniGraffle
15 1 (0.018%) Weka
Business Applications
1 1,716 (30.76%) Dynamics CRM
2 250 (4.48%) Dynamics AX
3 212 (3.80%) Salesforce.com CRM
4 126 (2.26%) Dynamics NAV
5 106 (1.90%) SAP CRM
6 87 (1.56%) NetSuite
7 59 (1.06%) SAP S/4HANA
8 39 (0.70%) Raiser's Edge
9 37 (0.66%) SAP ERP
10 25 (0.45%) FastStats
11 23 (0.41%) Siebel CRM
12 21 (0.38%) Magento
12 21 (0.38%) Oracle EBS
13 20 (0.36%) Eloqua
14 19 (0.34%) Oracle CRM
14 19 (0.34%) SAP Hybris
15 18 (0.32%) Adobe Campaign
16 17 (0.30%) Dynamics GP
16 17 (0.30%) Odoo
17 16 (0.29%) Payment Gateway
Cloud Services
1 834 (14.95%) Microsoft Azure
2 582 (10.43%) Dynamics 365
3 379 (6.79%) Office 365
4 314 (5.63%) Amazon AWS
5 262 (4.70%) SaaS
6 100 (1.79%) PaaS
7 73 (1.31%) Google Analytics
8 70 (1.25%) IaaS
9 57 (1.02%) Google Cloud Platform
9 57 (1.02%) Salesforce Service Cloud
10 52 (0.93%) Salesforce Sales Cloud
11 49 (0.88%) Serverless
12 47 (0.84%) Cloud Computing
13 42 (0.75%) Force.com
14 40 (0.72%) Azure Data Factory
15 36 (0.65%) GitHub
16 27 (0.48%) Azure Active Directory
17 22 (0.39%) AWS Lambda
18 21 (0.38%) SuccessFactors
19 17 (0.30%) Amazon EC2
Communications & Networking
1 140 (2.51%) Firewall
2 112 (2.01%) TCP/IP
3 104 (1.86%) Internet
4 75 (1.34%) LAN
5 73 (1.31%) VPN
6 66 (1.18%) Intranet
7 65 (1.17%) DNS
8 64 (1.15%) WAN
9 58 (1.04%) VoIP
10 55 (0.99%) DHCP
11 47 (0.84%) Skype
12 37 (0.66%) VLAN
13 28 (0.50%) SAN
14 26 (0.47%) Extranet
15 24 (0.43%) BGP
16 23 (0.41%) Wireless
17 18 (0.32%) Network Security
18 17 (0.30%) SMS
19 16 (0.29%) Broadband
19 16 (0.29%) HTTP
Database & Business Intelligence
1 955 (17.12%) SQL Server
2 273 (4.89%) SQL Server Reporting Services
3 245 (4.39%) SQL Server Integration Services
4 214 (3.84%) Power BI
5 165 (2.96%) Relational Database
6 157 (2.81%) Big Data
7 153 (2.74%) Data Warehouse
8 139 (2.49%) MySQL
9 94 (1.69%) BusinessObjects
10 75 (1.34%) PostgreSQL
10 75 (1.34%) SQL Server Analysis Services
11 59 (1.06%) Azure SQL Database
11 59 (1.06%) NoSQL
11 59 (1.06%) SAP HANA
12 57 (1.02%) Hadoop
13 56 (1.00%) SQL Server 2012
14 53 (0.95%) SQL Server 2008
15 48 (0.86%) Crystal Reports
16 45 (0.81%) SAP Data Services
17 40 (0.72%) SQL Server 2014
Development Applications
1 192 (3.44%) Visual Studio
2 167 (2.99%) JIRA
3 158 (2.83%) Git (software)
4 156 (2.80%) Team Foundation Server
5 77 (1.38%) Visual Studio Team System
6 62 (1.11%) Selenium
7 45 (0.81%) Subversion
8 43 (0.77%) Octopus Deploy
9 41 (0.74%) TeamCity
10 31 (0.56%) Eclipse
11 30 (0.54%) Jenkins
12 26 (0.47%) Oracle APEX
13 23 (0.41%) NUnit
14 14 (0.25%) Cucumber
15 13 (0.23%) MSTest
16 12 (0.22%) Oracle Forms
17 11 (0.20%) webpack
18 9 (0.16%) GitLab
18 9 (0.16%) TestDirector
18 9 (0.16%) Vagrant
General
1 1,256 (22.52%) Finance
2 935 (16.76%) Marketing
3 330 (5.92%) Retail
4 261 (4.68%) Banking
5 191 (3.42%) Telecoms
6 167 (2.99%) Manufacturing
7 149 (2.67%) Advertising
8 135 (2.42%) Legal
9 82 (1.47%) Back Office
10 72 (1.29%) Billing
11 60 (1.08%) Law
12 52 (0.93%) Games
13 48 (0.86%) Publishing
14 43 (0.77%) Front Office
15 38 (0.68%) Automotive
16 30 (0.54%) Financial Institution
17 29 (0.52%) Retail Banking
18 25 (0.45%) French Language
19 24 (0.43%) Investment Banking
20 15 (0.27%) German Language
Job Titles
1 1,308 (23.45%) Developer
2 931 (16.69%) Analyst
3 574 (10.29%) Consultant
4 462 (8.28%) Architect
5 370 (6.63%) Project Manager
6 316 (5.67%) Business Analyst
7 311 (5.58%) .NET Developer
8 308 (5.52%) CRM Developer
9 299 (5.36%) Solutions Architect
10 232 (4.16%) C# Developer
11 230 (4.12%) Applications Support
12 226 (4.05%) Administrator
13 216 (3.87%) Support Analyst
14 198 (3.55%) Dynamics CRM Developer
15 195 (3.50%) CRM Consultant
16 172 (3.08%) CRM Manager
17 171 (3.07%) Senior Developer
18 168 (3.01%) CRM Analyst
19 162 (2.90%) C# .NET Developer
20 149 (2.67%) IT Manager
Libraries, Frameworks & Software Standards
1 1,192 (21.37%) .NET
2 634 (11.37%) HTML
3 509 (9.13%) CSS
4 416 (7.46%) ASP.NET
5 352 (6.31%) Web Services
6 267 (4.79%) jQuery
7 243 (4.36%) XML
8 211 (3.78%) .NET Framework
9 204 (3.66%) AngularJS
10 203 (3.64%) REST
11 182 (3.26%) SOAP
12 162 (2.90%) ASP.NET MVC
13 153 (2.74%) React
14 141 (2.53%) ASP.NET Web API
15 125 (2.24%) JSON
16 123 (2.21%) HTML5
17 113 (2.03%) .NET Core
18 100 (1.79%) WCF
19 93 (1.67%) Entity Framework
20 89 (1.60%) RESTful
Miscellaneous
1 651 (11.67%) Analytical Skills
2 250 (4.48%) Management Information System
3 240 (4.30%) Self-Motivation
4 239 (4.28%) User Experience
5 184 (3.30%) Greenfield Project
6 166 (2.98%) Mobile App
7 114 (2.04%) Fintech
8 101 (1.81%) Enterprise Software
9 88 (1.58%) Social Media
10 80 (1.43%) Data Centre
11 68 (1.22%) Data Structures
12 62 (1.11%) Replication
13 61 (1.09%) Driving Licence
14 42 (0.75%) FMCG
15 41 (0.74%) N-Tier
16 35 (0.63%) Reinsurance
17 34 (0.61%) PMI
18 32 (0.57%) Clustering
18 32 (0.57%) NHS
19 27 (0.48%) Fixed Income
Operating Systems
1 461 (8.26%) Windows
2 242 (4.34%) Linux
3 195 (3.50%) Windows Server
4 95 (1.70%) Windows Server 2012
5 85 (1.52%) Windows Server 2008
6 74 (1.33%) Windows 7
7 72 (1.29%) Windows 10
8 57 (1.02%) Android
9 45 (0.81%) Unix
10 42 (0.75%) Apple iOS
11 28 (0.50%) Windows Server 2003
12 24 (0.43%) Ubuntu
13 23 (0.41%) Windows 8
14 20 (0.36%) Windows XP
15 15 (0.27%) Red Hat Enterprise Linux
16 12 (0.22%) Mac OS X
17 7 (0.13%) Debian
17 7 (0.13%) Windows Vista
18 6 (0.11%) Mac OS
19 4 (0.072%) CentOS
Processes & Methodologies
1 1,496 (26.82%) Agile Software Development
2 797 (14.29%) Project Management
3 793 (14.22%) ERP
4 757 (13.57%) Problem-Solving
5 641 (11.49%) Business Intelligence
6 470 (8.43%) Analytics
7 434 (7.78%) Scrum
8 432 (7.74%) Stakeholder Management
9 427 (7.66%) MVC
10 369 (6.62%) SDLC
11 359 (6.44%) ITIL
12 329 (5.90%) Business Analysis
13 326 (5.84%) Migration
14 315 (5.65%) Change Management
15 288 (5.16%) Computer Science
16 287 (5.15%) Presales
17 284 (5.09%) E-Commerce
18 282 (5.06%) Software Engineering
19 260 (4.66%) Workflow
20 257 (4.61%) Service Delivery
Programming Languages
1 1,428 (25.60%) SQL
2 1,075 (19.27%) JavaScript
3 997 (17.87%) C#
4 423 (7.58%) Java
5 249 (4.46%) PHP
6 236 (4.23%) T-SQL
7 228 (4.09%) Python
8 175 (3.14%) PowerShell
9 120 (2.15%) C
10 112 (2.01%) Apex Code
11 101 (1.81%) VB.NET
12 75 (1.34%) C++
13 74 (1.33%) VB
14 58 (1.04%) PL/SQL
15 51 (0.91%) VBA
16 39 (0.70%) R
17 37 (0.66%) ABAP
18 34 (0.61%) VBScript
19 24 (0.43%) Perl
19 24 (0.43%) Ruby
Qualifications
1 700 (12.55%) Degree
2 183 (3.28%) Computer Science Degree
3 160 (2.87%) Microsoft Certification
4 133 (2.38%) Security Cleared
5 105 (1.88%) SC Cleared
6 82 (1.47%) PMI Certification
7 75 (1.34%) MCSE
7 75 (1.34%) PMP
8 60 (1.08%) ISEB
9 52 (0.93%) Cisco Certification
10 49 (0.88%) CCNA
11 38 (0.68%) Master's Degree
11 38 (0.68%) MCP
12 37 (0.66%) TOGAF Certification
13 32 (0.57%) ISTQB
14 31 (0.56%) MCSA
15 30 (0.54%) ITIL Certification
16 28 (0.50%) CISSP
17 20 (0.36%) ISTQB Foundation Certification
18 18 (0.32%) DV Cleared
Quality Assurance & Compliance
1 260 (4.66%) QA
2 198 (3.55%) SLA
3 153 (2.74%) GDPR
4 101 (1.81%) Data Quality
5 63 (1.13%) PMO
6 42 (0.75%) ISO/IEC 27001
7 16 (0.29%) GPG13
7 16 (0.29%) PCI DSS
8 9 (0.16%) GAMP
8 9 (0.16%) ISO 9001
8 9 (0.16%) MiFID
8 9 (0.16%) Sarbanes-Oxley
8 9 (0.16%) Solvency II
9 6 (0.11%) Actionable Recommendations
10 4 (0.072%) Basel III
10 4 (0.072%) Cyber Essentials
11 2 (0.036%) IFRS
11 2 (0.036%) IFRS 9
11 2 (0.036%) ISO 14001
12 1 (0.018%) COBIT
System Software
1 237 (4.25%) Active Directory
2 175 (3.14%) VMware Infrastructure
3 95 (1.70%) Hyper-V
4 84 (1.51%) Docker
5 56 (1.00%) vSphere
6 35 (0.63%) Virtual Machines
7 21 (0.38%) VMware ESXi
8 19 (0.34%) XenApp
9 8 (0.14%) VMware Workstation
10 7 (0.13%) HDFS
10 7 (0.13%) Terminal Services
11 5 (0.090%) Virtual Desktop
12 4 (0.072%) Firmware
12 4 (0.072%) Microsoft App-V
13 2 (0.036%) Terminal Server
13 2 (0.036%) XenDesktop
13 2 (0.036%) XenServer
14 1 (0.018%) Forefront TMG
14 1 (0.018%) Microsoft Virtual Server
14 1 (0.018%) Virtual Servers
Systems Management
1 37 (0.66%) Backup Exec
2 35 (0.63%) Kubernetes
3 24 (0.43%) Failover Clustering
4 22 (0.39%) Terraform
5 16 (0.29%) Perfmon
6 14 (0.25%) Ansible
6 14 (0.25%) Puppet
7 12 (0.22%) Systems Management Server (SMS)
8 11 (0.20%) Grafana
8 11 (0.20%) Opscode Chef
9 8 (0.14%) Graphite
10 7 (0.13%) HP ALM
10 7 (0.13%) Nagios
10 7 (0.13%) SCCM
11 6 (0.11%) AirWatch
11 6 (0.11%) Marathon
12 5 (0.090%) Clonezilla
12 5 (0.090%) Microsoft Clustering
12 5 (0.090%) Packer
12 5 (0.090%) WhatsUp Gold
Vendors
1 1,820 (32.63%) Microsoft
2 814 (14.59%) Salesforce.com
3 506 (9.07%) SAP
4 412 (7.39%) Oracle
5 245 (4.39%) VMware
6 172 (3.08%) Google
7 127 (2.28%) Cisco
8 124 (2.22%) Adobe
9 111 (1.99%) Tableau
10 93 (1.67%) IBM
11 89 (1.60%) Citrix
12 72 (1.29%) JD Edwards
13 69 (1.24%) Sage
14 62 (1.11%) NetApp
15 54 (0.97%) HP
16 53 (0.95%) Salesforce Marketing Cloud
17 51 (0.91%) Veeam
18 49 (0.88%) Dell
19 47 (0.84%) EMC
20 45 (0.81%) Nintex