Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 73 69 73
Rank change year-on-year -4 +4 -10
Permanent jobs citing CRM 7266 7854 8266
As % of all permanent IT jobs advertised in the UK 4.03% 4.14% 3.80%
As % of the Processes & Methodologies category 4.49% 4.63% 4.28%
Number of salaries quoted 5662 6270 6792
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £27,500 £27,000 £27,500
90th Percentile £77,500 £80,000 £80,000
UK excluding London median annual salary £42,500 £42,500 £42,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161952 169683 193148
As % of all permanent IT jobs advertised in the UK 89.90% 89.39% 88.81%
Number of salaries quoted 127936 140934 159138
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £79,350 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 23 November 2017.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 6702 £47,500 - 553
UK excluding London -15 3564 £42,500 - 310
London -1 3319 £52,500 -4.55% 249
South East -14 1300 £42,500 -5.56% 88
North of England -4 793 £42,000 +5.00% 79
Midlands -34 512 £42,500 +6.25% 60
North West -1 430 £40,000 +2.56% 41
West Midlands -20 399 £42,500 - 42
East of England -37 366 £42,500 -7.61% 30
South West +30 346 £40,000 +6.67% 33
Yorkshire -2 307 £42,500 -5.56% 30
Scotland +12 173 £40,750 +16.43% 14
East Midlands -52 110 £40,000 +6.67% 18
Wales -6 68 £39,000 +11.43% 4
North East +21 56 £35,000 -6.67% 8
Northern Ireland -9 22 £42,500 -15.00% 2
Isle of Man - 1 £55,000 -

For the 6 months to 23 November 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CRM.

1 2268 (31.21%) Dynamics CRM
2 2259 (31.09%) Microsoft
3 1739 (23.93%) Agile Software Development
4 1694 (23.31%) Finance
5 1598 (21.99%) SQL
6 1245 (17.13%) .NET
7 1196 (16.46%) C#
8 1187 (16.34%) Marketing
9 1082 (14.89%) Salesforce.com
10 1073 (14.77%) SQL Server
11 1067 (14.68%) JavaScript
11 1067 (14.68%) ERP
12 971 (13.36%) Project Management
13 837 (11.52%) HTML
14 806 (11.09%) Degree
15 734 (10.10%) SAP
16 730 (10.05%) Business Intelligence
17 719 (9.90%) Oracle
18 702 (9.66%) Analytical Skills
19 689 (9.48%) Stakeholder Management
20 676 (9.30%) SharePoint
21 668 (9.19%) CSS
22 622 (8.56%) Windows
23 571 (7.86%) E-Commerce
24 556 (7.65%) Java
25 542 (7.46%) Analytics
26 537 (7.39%) Retail
27 533 (7.34%) Dynamics 365
28 521 (7.17%) ASP.NET
29 517 (7.12%) MVC

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 676 (9.30%) SharePoint
2 334 (4.60%) CMS
3 126 (1.73%) MS Exchange
4 120 (1.65%) Tomcat
5 103 (1.42%) BizTalk Server
6 101 (1.39%) WebSphere
7 96 (1.32%) IIS
8 89 (1.22%) JBoss
9 82 (1.13%) Oracle SOA Suite
10 77 (1.06%) Apache
11 72 (0.99%) Skype for Business
12 66 (0.91%) Confluence
13 56 (0.77%) Apache Solr
14 53 (0.73%) Drupal
15 49 (0.67%) SAS
16 48 (0.66%) Sitecore CMS
17 45 (0.62%) SharePoint Server
18 39 (0.54%) Umbraco
19 38 (0.52%) WordPress
20 37 (0.51%) Exchange Server 2010
Applications
1 470 (6.47%) Microsoft Office
2 366 (5.04%) Microsoft Excel
3 100 (1.38%) Microsoft PowerPoint
4 81 (1.11%) Microsoft Project
5 68 (0.94%) MS Visio
6 56 (0.77%) Photoshop
7 30 (0.41%) Spreadsheet
8 29 (0.40%) SPSS
9 26 (0.36%) Adobe Illustrator
10 23 (0.32%) Adobe Creative Suite
11 15 (0.21%) Chatbot
12 9 (0.12%) InDesign
13 8 (0.11%) Adobe Captivate
14 7 (0.096%) InfoPath
15 5 (0.069%) Moqups
15 5 (0.069%) SPSS Modeler
16 3 (0.041%) SOLIDWORKS
17 2 (0.028%) AutoCAD
17 2 (0.028%) Camtasia
17 2 (0.028%) Gephi
Business Applications
1 2268 (31.21%) Dynamics CRM
2 319 (4.39%) Dynamics AX
3 305 (4.20%) Salesforce.com CRM
4 198 (2.73%) Dynamics NAV
5 191 (2.63%) SAP CRM
6 172 (2.37%) NetSuite
7 91 (1.25%) SAP Hybris
8 71 (0.98%) Eloqua
9 50 (0.69%) SAP ERP
10 48 (0.66%) Dynamics GP
11 47 (0.65%) Adobe Campaign
12 45 (0.62%) SAP SD
13 41 (0.56%) Oracle CRM
14 40 (0.55%) Oracle EBS
15 39 (0.54%) SAP Business One
16 36 (0.50%) Magento
17 35 (0.48%) Siebel CRM
18 29 (0.40%) Raiser's Edge
19 25 (0.34%) Payment Gateway
20 24 (0.33%) SAP S/4HANA
Cloud Services
1 533 (7.34%) Dynamics 365
2 500 (6.88%) Microsoft Azure
3 388 (5.34%) SaaS
4 358 (4.93%) Office 365
5 269 (3.70%) Amazon AWS
6 138 (1.90%) PaaS
7 103 (1.42%) IaaS
8 98 (1.35%) Salesforce Service Cloud
9 81 (1.11%) Google Analytics
10 73 (1.00%) Salesforce Sales Cloud
11 72 (0.99%) Force.com
12 43 (0.59%) Oracle CX
12 43 (0.59%) Oracle Service Cloud
13 39 (0.54%) Cloud Computing
14 38 (0.52%) SuccessFactors
15 35 (0.48%) OneDrive
16 33 (0.45%) GitHub
17 23 (0.32%) Azure Active Directory
18 21 (0.29%) AdWords
18 21 (0.29%) Silverpop
Communications & Networking
1 111 (1.53%) Intranet
2 102 (1.40%) Internet
3 91 (1.25%) DNS
4 82 (1.13%) Firewall
5 77 (1.06%) TCP/IP
6 74 (1.02%) LAN
7 72 (0.99%) Skype
7 72 (0.99%) WAN
8 67 (0.92%) DHCP
9 54 (0.74%) VoIP
10 48 (0.66%) SAN
11 42 (0.58%) SMS
11 42 (0.58%) VPN
12 33 (0.45%) HTTP
13 27 (0.37%) Wireless
14 26 (0.36%) NAS
15 25 (0.34%) iSCSI
16 24 (0.33%) Fibre Channel
17 23 (0.32%) VLAN
18 21 (0.29%) FTP
Database & Business Intelligence
1 1073 (14.77%) SQL Server
2 384 (5.28%) SQL Server Reporting Services
3 330 (4.54%) SQL Server Integration Services
4 289 (3.98%) Data Warehouse
5 224 (3.08%) MySQL
6 177 (2.44%) Power BI
7 164 (2.26%) Big Data
8 146 (2.01%) Relational Database
9 139 (1.91%) SQL Server Analysis Services
10 106 (1.46%) SQL Server 2008
11 103 (1.42%) SQL Server 2012
12 102 (1.40%) BusinessObjects
13 84 (1.16%) SAP BW
14 77 (1.06%) SAP HANA
15 69 (0.95%) PostgreSQL
16 60 (0.83%) Hadoop
17 57 (0.78%) NoSQL
18 56 (0.77%) Crystal Reports
19 54 (0.74%) Apache Cassandra
20 52 (0.72%) MongoDB
Development Applications
1 190 (2.61%) JIRA
2 171 (2.35%) Git (software)
3 155 (2.13%) Visual Studio
4 140 (1.93%) Team Foundation Server
5 85 (1.17%) Jenkins
6 84 (1.16%) JUnit
7 78 (1.07%) Selenium
8 74 (1.02%) Maven
9 57 (0.78%) Mockito
10 46 (0.63%) LSMW
10 46 (0.63%) Sonatype Nexus
11 43 (0.59%) Subversion
12 40 (0.55%) WebDriver
13 36 (0.50%) gulp
14 32 (0.44%) Eclipse
15 28 (0.39%) MSBuild
15 28 (0.39%) SoapUI
16 27 (0.37%) Oracle Forms
17 22 (0.30%) Vagrant
18 20 (0.28%) Cucumber
General
1 1694 (23.31%) Finance
2 1187 (16.34%) Marketing
3 537 (7.39%) Retail
4 476 (6.55%) Advertising
5 285 (3.92%) Banking
6 258 (3.55%) Manufacturing
7 226 (3.11%) Telecoms
8 189 (2.60%) Legal
9 129 (1.78%) Publishing
10 118 (1.62%) Games
11 112 (1.54%) Billing
12 102 (1.40%) Investment Banking
13 93 (1.28%) Back Office
14 75 (1.03%) Law
15 68 (0.94%) Electronics
16 64 (0.88%) Retail Banking
17 50 (0.69%) German Language
18 48 (0.66%) Financial Institution
19 47 (0.65%) Front Office
20 42 (0.58%) Pharmaceutical
Job Titles
1 1646 (22.65%) Developer
2 1408 (19.38%) Analyst
3 784 (10.79%) Consultant
4 559 (7.69%) Business Analyst
5 554 (7.62%) Architect
6 494 (6.80%) Project Manager
7 460 (6.33%) CRM Developer
8 340 (4.68%) Support Analyst
9 324 (4.46%) CRM Analyst
10 297 (4.09%) .NET Developer
11 291 (4.00%) Dynamics CRM Developer
12 278 (3.83%) Solutions Architect
13 271 (3.73%) Applications Support
13 271 (3.73%) CRM Consultant
14 268 (3.69%) Administrator
15 267 (3.67%) C# Developer
16 256 (3.52%) CRM Manager
17 255 (3.51%) Senior Developer
18 206 (2.84%) C# .NET Developer
19 200 (2.75%) IT Manager
Libraries, Frameworks & Software Standards
1 1245 (17.13%) .NET
2 837 (11.52%) HTML
3 668 (9.19%) CSS
4 521 (7.17%) ASP.NET
5 395 (5.44%) Web Services
6 310 (4.27%) jQuery
7 304 (4.18%) AngularJS
8 277 (3.81%) XML
9 242 (3.33%) HTML5
10 201 (2.77%) .NET Framework
11 165 (2.27%) RESTful
11 165 (2.27%) Spring
12 164 (2.26%) SOAP
13 160 (2.20%) REST
14 159 (2.19%) J2EE
15 154 (2.12%) ASP.NET MVC
16 138 (1.90%) Mason
17 132 (1.82%) ASP.NET Web API
17 132 (1.82%) Middleware
18 123 (1.69%) Twitter Bootstrap
Miscellaneous
1 702 (9.66%) Analytical Skills
2 310 (4.27%) Computer Science
3 229 (3.15%) User Experience
4 227 (3.12%) Enterprise Software
5 193 (2.66%) Management Information System
6 187 (2.57%) Social Media
7 154 (2.12%) Mobile App
8 84 (1.16%) iPad
9 81 (1.11%) Greenfield Project
10 78 (1.07%) Data Structures
10 78 (1.07%) Fintech
11 64 (0.88%) Data Centre
12 59 (0.81%) EPoS
13 40 (0.55%) NHS
14 39 (0.54%) Public Cloud
14 39 (0.54%) Virtual Team
15 36 (0.50%) Replication
16 35 (0.48%) Hedge funds
17 34 (0.47%) e-Learning
18 33 (0.45%) Driving Licence
Operating Systems
1 622 (8.56%) Windows
2 311 (4.28%) Windows Server
3 198 (2.73%) Linux
4 150 (2.06%) Windows Server 2008
5 137 (1.89%) Windows Server 2012
6 116 (1.60%) Windows 7
7 104 (1.43%) Unix
8 103 (1.42%) Windows 10
9 84 (1.16%) Windows Server 2003
10 62 (0.85%) Apple iOS
11 55 (0.76%) Android
12 36 (0.50%) Windows 8
13 35 (0.48%) Mac OS X
14 25 (0.34%) CentOS
14 25 (0.34%) Ubuntu
15 22 (0.30%) Windows XP
16 15 (0.21%) Mac OS
17 10 (0.14%) Windows Vista
18 9 (0.12%) Red Hat Enterprise Linux
18 9 (0.12%) Windows 2000
Processes & Methodologies
1 1739 (23.93%) Agile Software Development
2 1067 (14.68%) ERP
3 971 (13.36%) Project Management
4 730 (10.05%) Business Intelligence
5 689 (9.48%) Stakeholder Management
6 571 (7.86%) E-Commerce
7 542 (7.46%) Analytics
8 517 (7.12%) MVC
9 491 (6.76%) Scrum
10 474 (6.52%) Business Analysis
11 412 (5.67%) SDLC
12 402 (5.53%) Migration
13 388 (5.34%) ITIL
14 376 (5.17%) Coaching
15 374 (5.15%) Business Development
16 341 (4.69%) Workflow
17 340 (4.68%) PRINCE2
18 330 (4.54%) Mentoring
19 319 (4.39%) Data Management
20 310 (4.27%) Presales
Programming Languages
1 1598 (21.99%) SQL
2 1196 (16.46%) C#
3 1067 (14.68%) JavaScript
4 556 (7.65%) Java
5 296 (4.07%) PHP
6 278 (3.83%) T-SQL
7 150 (2.06%) VB.NET
8 148 (2.04%) PowerShell
9 137 (1.89%) Apex Code
10 135 (1.86%) Python
11 126 (1.73%) ABAP
12 107 (1.47%) PL/SQL
13 90 (1.24%) C
14 84 (1.16%) VB
15 78 (1.07%) Perl
16 77 (1.06%) Bash Shell
17 74 (1.02%) C++
18 61 (0.84%) VBA
19 49 (0.67%) Ruby
20 44 (0.61%) R
Qualifications
1 806 (11.09%) Degree
2 220 (3.03%) Microsoft Certification
3 143 (1.97%) Computer Science Degree
4 87 (1.20%) PMI Certification
5 84 (1.16%) PMP
6 73 (1.00%) PRINCE2 Certification
7 67 (0.92%) MCSE
8 61 (0.84%) MCP
9 52 (0.72%) ISEB
10 50 (0.69%) Security Cleared
11 42 (0.58%) MCSA
12 40 (0.55%) ISTQB
13 29 (0.40%) ITIL Certification
14 28 (0.39%) PRINCE2 Practitioner
14 28 (0.39%) SC Cleared
15 26 (0.36%) CISSP
16 25 (0.34%) A+ Certification
17 24 (0.33%) MBA
18 23 (0.32%) Cisco Certification
19 22 (0.30%) Master's Degree
Quality Assurance & Compliance
1 366 (5.04%) QA
2 207 (2.85%) SLA
3 151 (2.08%) Data Quality
4 97 (1.33%) GDPR
5 39 (0.54%) PMO
6 34 (0.47%) PCI DSS
7 29 (0.40%) ISO/IEC 27001
8 13 (0.18%) Sarbanes-Oxley
9 7 (0.096%) ISO 9001
10 6 (0.083%) COBIT
10 6 (0.083%) GPG13
10 6 (0.083%) HIPAA
10 6 (0.083%) MiFID
11 5 (0.069%) Actionable Recommendations
11 5 (0.069%) HL7
11 5 (0.069%) PMBOK
12 4 (0.055%) GCP
13 3 (0.041%) GMP
13 3 (0.041%) ISO/IEC 20000
14 1 (0.014%) Cyber Essentials
System Software
1 300 (4.13%) Active Directory
2 108 (1.49%) VMware Infrastructure
3 73 (1.00%) Hyper-V
4 55 (0.76%) Docker
5 34 (0.47%) Terminal Services
6 18 (0.25%) XenApp
7 17 (0.23%) Virtual Machines
8 13 (0.18%) XenDesktop
9 12 (0.17%) Virtual Desktop
9 12 (0.17%) VMware ESXi
10 11 (0.15%) vSphere
11 9 (0.12%) Virtual Servers
12 8 (0.11%) OpenAM
13 6 (0.083%) NFS
13 6 (0.083%) Xen
14 5 (0.069%) HDFS
14 5 (0.069%) Veritas Cluster Server
15 4 (0.055%) Microsoft App-V
16 3 (0.041%) Citrix Presentation Server
16 3 (0.041%) KVM
Systems Management
1 51 (0.70%) SCCM
2 35 (0.48%) Opscode Chef
3 28 (0.39%) WSUS
4 27 (0.37%) Puppet
5 22 (0.30%) Kubernetes
6 21 (0.29%) Ansible
7 19 (0.26%) Systems Management Server (SMS)
8 18 (0.25%) SCOM
9 17 (0.23%) HP Quality Center
10 16 (0.22%) Backup Exec
11 15 (0.21%) Terraform
12 11 (0.15%) Data Guard
12 11 (0.15%) Norton AntiVirus
13 7 (0.096%) NetBackup
14 6 (0.083%) cPanel
14 6 (0.083%) Failover Clustering
14 6 (0.083%) Nagios
14 6 (0.083%) Plesk
14 6 (0.083%) SCDPM
14 6 (0.083%) Symantec Endpoint Protection
Vendors
1 2259 (31.09%) Microsoft
2 1082 (14.89%) Salesforce.com
3 734 (10.10%) SAP
4 719 (9.90%) Oracle
5 208 (2.86%) VMware
6 188 (2.59%) hybris
7 186 (2.56%) Siebel
8 173 (2.38%) Google
9 162 (2.23%) Tableau
10 161 (2.22%) Adobe
11 150 (2.06%) Sage
12 147 (2.02%) Citrix
13 125 (1.72%) IBM
14 89 (1.22%) Infor
15 78 (1.07%) Epicor
16 76 (1.05%) Cisco
16 76 (1.05%) HP
17 72 (0.99%) TIBCO
18 68 (0.94%) Informatica
19 66 (0.91%) Marketo