Period
to 18 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 February 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
18 Feb 2020
Same period 2019 Same period 2018
Rank 92 80 67
Rank change year-on-year -12 -13 +7
Permanent jobs citing CRM 4,035 5,578 7,464
As % of all permanent IT jobs advertised in the UK 3.25% 3.70% 4.28%
As % of the Processes & Methodologies category 3.53% 4.02% 4.64%
Number of salaries quoted 3,156 4,367 5,975
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £28,455 £27,750 £28,000
90th Percentile £85,000 £82,500 £81,250
UK excluding London median annual salary £47,500 £43,000 £43,500
% change year-on-year +10.47% -1.15% +2.35%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 114,252 138,840 160,703
As % of all permanent IT jobs advertised in the UK 91.93% 92.20% 92.24%
Number of salaries quoted 90,610 109,591 130,456
UK median annual salary £53,000 £52,500 £50,000
Median salary % change year-on-year +0.95% +5.00% +5.26%
10th Percentile £30,750 £30,000 £28,750
90th Percentile £88,750 £85,000 £80,000
UK excluding London median annual salary £47,250 £45,000 £45,000
% change year-on-year +5.00% - +5.88%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 18 February 2020.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 18 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 3,639 £50,000 - 1,042
UK excluding London -9 2,120 £47,500 +10.47% 723
London -26 1,598 £52,500 -4.55% 370
South East +4 766 £47,500 +5.56% 176
North of England +6 402 £45,000 +12.50% 196
South West +18 293 £47,500 +26.67% 92
Midlands -40 279 £47,500 +19.73% 131
East of England +8 254 £57,500 +9.52% 74
North West +3 241 £47,500 +11.76% 107
Yorkshire +1 143 £45,000 +12.50% 66
West Midlands -54 140 £40,000 -5.88% 86
East Midlands +17 139 £65,000 +109.68% 44
Scotland -30 97 £50,000 - 18
Wales -14 31 £42,500 +13.33% 34
North East +21 18 £41,250 +17.86% 25
Northern Ireland -21 2 £32,000 -46.67% 2
Channel Islands - 1 £47,500 - 2

For the 6 months to 18 February 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 1,274 (31.57%) Microsoft
2 1,255 (31.10%) Dynamics CRM
3 1,113 (27.58%) Agile Software Development
4 1,023 (25.35%) SQL
5 991 (24.56%) Finance
6 896 (22.21%) .NET
7 826 (20.47%) Azure
8 814 (20.17%) Salesforce.com
9 739 (18.31%) Marketing
10 699 (17.32%) Dynamics 365
11 667 (16.53%) C#
12 628 (15.56%) SQL Server
13 574 (14.23%) JavaScript
13 574 (14.23%) Business Intelligence
14 558 (13.83%) ERP
15 520 (12.89%) Oracle
16 513 (12.71%) SAP
17 483 (11.97%) SharePoint
18 444 (11.00%) Analytical Skills
19 438 (10.86%) Degree
20 420 (10.41%) Java
21 417 (10.33%) HTML
21 417 (10.33%) Problem-Solving
22 393 (9.74%) Project Management
23 369 (9.14%) Windows
24 343 (8.50%) Scrum
25 338 (8.38%) SaaS
26 334 (8.28%) Office 365
27 301 (7.46%) CSS
28 298 (7.39%) Stakeholder Management

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 483 (11.97%) SharePoint
2 205 (5.08%) BizTalk Server
3 178 (4.41%) CMS
4 102 (2.53%) Confluence
5 43 (1.07%) WordPress
6 42 (1.04%) IIS
7 31 (0.77%) MS Exchange
7 31 (0.77%) Oracle Workflow
8 30 (0.74%) Sitecore CMS
9 29 (0.72%) Umbraco
10 28 (0.69%) Adobe Experience Manager
11 25 (0.62%) Drupal
12 22 (0.55%) SAS
13 21 (0.52%) NetWeaver
14 19 (0.47%) Skype for Business
15 17 (0.42%) Oracle SOA Suite
16 15 (0.37%) SAP Portal
16 15 (0.37%) WebSphere
17 14 (0.35%) EPiServer
18 13 (0.32%) SugarCRM
Applications
1 259 (6.42%) Microsoft Office
2 222 (5.50%) Microsoft Excel
3 85 (2.11%) Microsoft PowerPoint
4 68 (1.69%) MS Visio
5 38 (0.94%) Microsoft Project
6 22 (0.55%) Photoshop
7 18 (0.45%) Spreadsheet
8 15 (0.37%) SPSS
9 12 (0.30%) Adobe Creative Suite
10 10 (0.25%) Adobe Premiere
11 7 (0.17%) Adobe Illustrator
12 4 (0.099%) Adobe XD
13 3 (0.074%) InDesign
13 3 (0.074%) Sketch
13 3 (0.074%) Stata
14 2 (0.050%) InVision
15 1 (0.025%) Adobe After Effects
15 1 (0.025%) Chatbot
15 1 (0.025%) Siemens NX
Business Applications
1 1,255 (31.10%) Dynamics CRM
2 218 (5.40%) Dynamics AX
3 168 (4.16%) Salesforce.com CRM
4 132 (3.27%) NetSuite
5 77 (1.91%) SAP CRM
6 50 (1.24%) Dynamics NAV
7 48 (1.19%) SAP S/4HANA
8 26 (0.64%) Payment Gateway
9 23 (0.57%) SAP EHS
10 20 (0.50%) Adobe Campaign
10 20 (0.50%) Raiser's Edge
10 20 (0.50%) SAP Hybris
11 19 (0.47%) SAP SD
12 18 (0.45%) Oracle Applications
12 18 (0.45%) Oracle CRM
13 17 (0.42%) FastStats
14 16 (0.40%) Oracle ERP
15 15 (0.37%) Magento
16 13 (0.32%) SAP Business One
17 11 (0.27%) Oracle EBS
Cloud Services
1 826 (20.47%) Azure
2 699 (17.32%) Dynamics 365
3 338 (8.38%) SaaS
4 334 (8.28%) Office 365
5 273 (6.77%) AWS
6 212 (5.25%) Power Platform
7 113 (2.80%) PaaS
8 92 (2.28%) Salesforce Service Cloud
9 89 (2.21%) Salesforce Sales Cloud
10 78 (1.93%) Cloud Computing
11 66 (1.64%) Serverless
12 64 (1.59%) IaaS
13 54 (1.34%) Google Analytics
14 48 (1.19%) GitHub
14 48 (1.19%) PowerApps
15 43 (1.07%) Oracle CX
16 42 (1.04%) GCP
17 38 (0.94%) Oracle Service Cloud
18 35 (0.87%) Microsoft Flow
19 34 (0.84%) Azure Functions
Communications & Networking
1 66 (1.64%) Internet
2 59 (1.46%) VoIP
3 57 (1.41%) Firewall
4 55 (1.36%) DNS
5 44 (1.09%) TCP/IP
6 41 (1.02%) WAN
7 38 (0.94%) LAN
8 36 (0.89%) Skype
9 34 (0.84%) SAN
10 32 (0.79%) DHCP
11 30 (0.74%) VPN
12 25 (0.62%) Intranet
12 25 (0.62%) Unified Communications
13 19 (0.47%) Wi-Fi
14 18 (0.45%) NetScaler
14 18 (0.45%) Wireless
15 16 (0.40%) Broadband
15 16 (0.40%) MPLS
16 15 (0.37%) VLAN
16 15 (0.37%) WebEx
Database & Business Intelligence
1 628 (15.56%) SQL Server
2 197 (4.88%) BusinessObjects
3 196 (4.86%) SQL Server Reporting Services
4 187 (4.63%) SQL Server Integration Services
5 182 (4.51%) Power BI
6 148 (3.67%) Data Warehouse
7 141 (3.49%) MySQL
8 72 (1.78%) SAP HANA
9 58 (1.44%) Relational Database
10 57 (1.41%) Big Data
11 49 (1.21%) SQL Server Analysis Services
12 47 (1.16%) Oracle Reports
13 40 (0.99%) SAP BW
14 36 (0.89%) Oracle Database
15 34 (0.84%) SQL Server 2016
16 33 (0.82%) SQL Server 2008
17 31 (0.77%) Data Mining
18 29 (0.72%) Azure SQL Database
19 28 (0.69%) NoSQL
20 26 (0.64%) Crystal Reports
Development Applications
1 260 (6.44%) JIRA
2 127 (3.15%) Git (software)
2 127 (3.15%) Visual Studio
3 94 (2.33%) Jenkins
4 89 (2.21%) Team Foundation Server
5 40 (0.99%) Selenium
6 34 (0.84%) Bitbucket
7 30 (0.74%) Eclipse
8 27 (0.67%) Ant
8 27 (0.67%) Atlassian Bamboo
8 27 (0.67%) Gradle
8 27 (0.67%) Maven
9 22 (0.55%) Cucumber
9 22 (0.55%) Octopus Deploy
10 21 (0.52%) Visual Studio Team System
11 17 (0.42%) SQL Server Management Studio (SSMS)
11 17 (0.42%) Subversion
12 16 (0.40%) Postman
13 12 (0.30%) JUnit
13 12 (0.30%) WebDriver
General
1 991 (24.56%) Finance
2 739 (18.31%) Marketing
3 265 (6.57%) Retail
4 171 (4.24%) Legal
5 135 (3.35%) Manufacturing
6 133 (3.30%) Public Sector
7 129 (3.20%) Telecoms
8 92 (2.28%) Law
9 76 (1.88%) Banking
10 74 (1.83%) Back Office
11 64 (1.59%) Advertising
12 58 (1.44%) Billing
13 43 (1.07%) Front Office
14 40 (0.99%) Automotive
15 33 (0.82%) Electronics
16 29 (0.72%) Games
17 27 (0.67%) German Language
18 20 (0.50%) Local Government
19 19 (0.47%) Financial Institution
20 17 (0.42%) Pharmaceutical
Job Titles
1 951 (23.57%) Developer
2 568 (14.08%) Analyst
3 426 (10.56%) Architect
4 390 (9.67%) Consultant
5 236 (5.85%) Solutions Architect
6 227 (5.63%) Project Manager
7 182 (4.51%) .NET Developer
8 177 (4.39%) Administrator
9 154 (3.82%) Business Analyst
10 151 (3.74%) Support Analyst
11 145 (3.59%) CRM Manager
12 141 (3.49%) Senior Developer
13 132 (3.27%) Applications Support
14 131 (3.25%) CRM Developer
15 120 (2.97%) CRM Architect
16 118 (2.92%) Software Developer
17 108 (2.68%) IT Manager
18 102 (2.53%) C# Developer
19 101 (2.50%) Dynamics CRM Developer
20 91 (2.26%) CRM Analyst
Libraries, Frameworks & Software Standards
1 896 (22.21%) .NET
2 417 (10.33%) HTML
3 301 (7.46%) CSS
4 225 (5.58%) ASP.NET
5 211 (5.23%) REST
6 204 (5.06%) J2EE
7 187 (4.63%) AngularJS
8 173 (4.29%) Web Services
9 141 (3.49%) XML
10 116 (2.87%) .NET Framework
11 112 (2.78%) React
12 110 (2.73%) .NET Core
13 107 (2.65%) jQuery
14 88 (2.18%) HTML5
15 85 (2.11%) SOAP
16 84 (2.08%) ASP.NET MVC
17 71 (1.76%) ASP.NET Web API
18 60 (1.49%) JSON
18 60 (1.49%) Laravel
18 60 (1.49%) Node.js
Miscellaneous
1 444 (11.00%) Analytical Skills
2 157 (3.89%) Self-Motivation
3 148 (3.67%) Management Information System
4 114 (2.83%) User Experience
5 107 (2.65%) Enterprise Software
6 103 (2.55%) Mobile App
7 99 (2.45%) Greenfield Project
8 74 (1.83%) Social Media
9 43 (1.07%) Data Centre
10 37 (0.92%) Virtual Team
11 33 (0.82%) Data Structures
12 32 (0.79%) Fixed Income
13 30 (0.74%) Marketing Technology
14 29 (0.72%) Linux Command Line
15 28 (0.69%) EPoS
16 26 (0.64%) Public Cloud
17 22 (0.55%) Driving Licence
18 20 (0.50%) PMI
19 14 (0.35%) Cloud Native
20 13 (0.32%) e-Learning
Operating Systems
1 369 (9.14%) Windows
2 173 (4.29%) Linux
3 160 (3.97%) Windows Server
4 87 (2.16%) Unix
5 77 (1.91%) Windows 10
6 51 (1.26%) Android
7 49 (1.21%) Apple iOS
8 48 (1.19%) Windows Server 2012
9 34 (0.84%) Mac OS
10 29 (0.72%) Windows 7
11 22 (0.55%) Windows Server 2008
12 11 (0.27%) Mac OS X
13 10 (0.25%) Solaris
14 9 (0.22%) Windows 8
15 6 (0.15%) AIX
16 5 (0.12%) Red Hat Enterprise Linux
16 5 (0.12%) Windows Server 2003
16 5 (0.12%) zOS
17 4 (0.099%) Debian
18 1 (0.025%) CentOS
Processes & Methodologies
1 1,113 (27.58%) Agile Software Development
2 574 (14.23%) Business Intelligence
3 558 (13.83%) ERP
4 417 (10.33%) Problem-Solving
5 393 (9.74%) Project Management
6 343 (8.50%) Scrum
7 298 (7.39%) Stakeholder Management
8 275 (6.82%) Analytics
9 266 (6.59%) E-Commerce
10 225 (5.58%) ITIL
11 224 (5.55%) DevOps
12 220 (5.45%) MVC
13 217 (5.38%) Waterfall
14 195 (4.83%) Project Delivery
15 194 (4.81%) Migration
16 190 (4.71%) Presales
17 177 (4.39%) Business Development
17 177 (4.39%) Decision-Making
18 173 (4.29%) Business Analysis
18 173 (4.29%) Workflow
Programming Languages
1 1,023 (25.35%) SQL
2 667 (16.53%) C#
3 574 (14.23%) JavaScript
4 420 (10.41%) Java
5 170 (4.21%) PHP
6 165 (4.09%) T-SQL
7 150 (3.72%) Python
8 111 (2.75%) PowerShell
9 108 (2.68%) C
10 88 (2.18%) Apex Code
11 58 (1.44%) ABAP
12 47 (1.16%) TypeScript
13 44 (1.09%) VBA
14 43 (1.07%) R
15 42 (1.04%) VB.NET
16 39 (0.97%) VB
17 26 (0.64%) Bash Shell
18 21 (0.52%) SAPscript
19 20 (0.50%) X++
20 19 (0.47%) Ruby
Qualifications
1 438 (10.86%) Degree
2 77 (1.91%) Computer Science Degree
3 59 (1.46%) Microsoft Certification
4 47 (1.16%) Security Cleared
5 32 (0.79%) SC Cleared
6 31 (0.77%) PMI Certification
7 28 (0.69%) PMP
8 27 (0.67%) MCP
9 26 (0.64%) CIMA
9 26 (0.64%) MCSE
10 23 (0.57%) TOGAF Certification
11 22 (0.55%) DBS Check
11 22 (0.55%) MCSA
12 19 (0.47%) Master's Degree
13 18 (0.45%) ACCA
14 15 (0.37%) ISEB
15 14 (0.35%) PRINCE2 Practitioner
16 13 (0.32%) CFA
16 13 (0.32%) ITIL Certification
16 13 (0.32%) PRINCE2 Certification
Quality Assurance & Compliance
1 197 (4.88%) QA
2 76 (1.88%) Data Quality
3 60 (1.49%) GDPR
4 58 (1.44%) SLA
5 34 (0.84%) PMO
6 28 (0.69%) ISO/IEC 27001
7 17 (0.42%) Actionable Recommendations
8 14 (0.35%) ISO/IEC 20000
9 12 (0.30%) PCI DSS
10 10 (0.25%) ISO 26262
11 8 (0.20%) GMP
12 5 (0.12%) ISO 9001
12 5 (0.12%) PSD2
13 4 (0.099%) Cyber Essentials
13 4 (0.099%) NIST
13 4 (0.099%) PMBOK
13 4 (0.099%) WCAG
14 3 (0.074%) COBIT
14 3 (0.074%) Sarbanes-Oxley
15 2 (0.050%) RMADS
System Software
1 218 (5.40%) Active Directory
2 70 (1.73%) Docker
3 68 (1.69%) Hyper-V
4 58 (1.44%) VMware Infrastructure
5 28 (0.69%) VMware ESXi
6 26 (0.64%) XenDesktop
7 19 (0.47%) XenApp
8 17 (0.42%) Microsoft App-V
9 10 (0.25%) Virtual Machines
10 9 (0.22%) vSphere
11 6 (0.15%) Terminal Services
11 6 (0.15%) Virtual Servers
12 5 (0.12%) ISA Server
13 4 (0.099%) ACF2
13 4 (0.099%) RACF
14 2 (0.050%) Apache ZooKeeper
14 2 (0.050%) etcd
14 2 (0.050%) Virtual Desktop
15 1 (0.025%) DFS Replication
15 1 (0.025%) Kamailio
Systems Management
1 57 (1.41%) SCCM
2 29 (0.72%) Microsoft Intune
3 26 (0.64%) Kubernetes
3 26 (0.64%) Opscode Chef
4 23 (0.57%) SCOM
5 22 (0.55%) Puppet
6 18 (0.45%) Microsoft Data Protection Manager
7 17 (0.42%) SCOrch
8 15 (0.37%) Terraform
9 13 (0.32%) Ansible
9 13 (0.32%) Backup Exec
10 8 (0.20%) Data Guard
10 8 (0.20%) Systems Management Server (SMS)
11 7 (0.17%) Cisco UCCX
11 7 (0.17%) WSUS
12 6 (0.15%) Failover Clustering
12 6 (0.15%) HP UCMDB
12 6 (0.15%) Perfmon
13 5 (0.12%) Docker Swarm
13 5 (0.12%) EMC NetWorker
Vendors
1 1,274 (31.57%) Microsoft
2 814 (20.17%) Salesforce.com
3 520 (12.89%) Oracle
4 513 (12.71%) SAP
5 123 (3.05%) JD Edwards
6 122 (3.02%) VMware
7 106 (2.63%) Adobe
8 103 (2.55%) Tableau
9 102 (2.53%) Google
10 73 (1.81%) Citrix
11 56 (1.39%) Cisco
12 54 (1.34%) Pardot
13 53 (1.31%) MuleSoft
13 53 (1.31%) Sage
14 52 (1.29%) hybris
15 49 (1.21%) IBM
16 48 (1.19%) Workday
17 46 (1.14%) Salesforce Marketing Cloud
18 45 (1.12%) HP
19 36 (0.89%) Atlassian