Period
to 20 October 2019

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 20 October 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
20 Oct 2019
Same period 2018 Same period 2017
Rank 89 77 77
Rank change year-on-year -12 0 -8
Permanent jobs citing CRM 4,444 6,379 6,695
As % of all permanent IT jobs advertised in the UK 3.27% 3.90% 3.84%
As % of the Processes & Methodologies category 3.55% 4.25% 4.16%
Number of salaries quoted 3,464 5,035 5,258
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,750 £27,500 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 125,339 150,104 160,996
As % of all permanent IT jobs advertised in the UK 92.13% 91.82% 92.32%
Number of salaries quoted 98,593 119,437 127,009
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,125
90th Percentile £86,250 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 20 October 2019.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 20 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 4,096 £50,000 - 887
UK excluding London -18 2,353 £45,000 - 646
London -15 1,868 £55,000 +2.33% 292
South East -16 849 £47,500 +5.56% 189
North of England -27 483 £45,000 +12.50% 150
Midlands -35 312 £42,750 +0.59% 119
South West +20 303 £45,000 +5.88% 94
North West -23 292 £45,000 +11.53% 91
East of England -9 238 £50,000 +11.11% 45
West Midlands -47 186 £40,000 -5.88% 73
Yorkshire -27 165 £44,000 +10.00% 37
East Midlands +10 126 £45,000 +5.88% 46
Scotland -37 122 £45,100 -1.42% 31
Wales -13 53 £38,000 +1.33% 20
North East +11 25 £45,000 +71.43% 22
Northern Ireland -30 3 - - 1
Channel Islands +6 1 £52,500 +16.67%

For the 6 months to 20 October 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 1,363 (30.67%) Dynamics CRM
2 1,328 (29.88%) Microsoft
3 1,165 (26.22%) Agile Software Development
4 1,099 (24.73%) Finance
5 1,073 (24.14%) SQL
6 997 (22.43%) Salesforce.com
7 892 (20.07%) .NET
8 845 (19.01%) Marketing
9 780 (17.55%) C#
10 736 (16.56%) Azure
11 724 (16.29%) SQL Server
12 702 (15.80%) JavaScript
13 671 (15.10%) ERP
14 636 (14.31%) Dynamics 365
15 607 (13.66%) Business Intelligence
16 546 (12.29%) Degree
17 508 (11.43%) SharePoint
18 492 (11.07%) SAP
19 470 (10.58%) Analytical Skills
20 465 (10.46%) HTML
21 463 (10.42%) Project Management
22 447 (10.06%) Oracle
23 439 (9.88%) Problem-Solving
24 421 (9.47%) Windows
25 379 (8.53%) Java
26 353 (7.94%) CSS
27 345 (7.76%) Office 365
28 328 (7.38%) E-Commerce
28 328 (7.38%) Stakeholder Management
29 316 (7.11%) Retail

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 508 (11.43%) SharePoint
2 209 (4.70%) CMS
3 149 (3.35%) BizTalk Server
4 125 (2.81%) Confluence
5 68 (1.53%) WordPress
6 49 (1.10%) MS Exchange
7 38 (0.86%) Drupal
8 35 (0.79%) SugarCRM
9 30 (0.68%) Sitecore CMS
10 28 (0.63%) Oracle Workflow
11 27 (0.61%) Adobe Experience Manager
12 26 (0.59%) Oracle SOA Suite
13 25 (0.56%) Umbraco
14 22 (0.50%) IIS
14 22 (0.50%) SharePoint 2013
15 20 (0.45%) Apache
16 18 (0.41%) Skype for Business
17 15 (0.34%) EPiServer
17 15 (0.34%) SAS
18 13 (0.29%) JBoss
Applications
1 263 (5.92%) Microsoft Office
2 252 (5.67%) Microsoft Excel
3 85 (1.91%) Microsoft PowerPoint
4 56 (1.26%) MS Visio
5 37 (0.83%) Microsoft Project
6 25 (0.56%) Photoshop
7 24 (0.54%) Spreadsheet
8 14 (0.32%) SPSS
9 13 (0.29%) Adobe Creative Suite
9 13 (0.29%) Adobe Illustrator
10 9 (0.20%) Sketch
11 8 (0.18%) InDesign
12 4 (0.090%) Adobe Premiere
13 3 (0.068%) Chatbot
13 3 (0.068%) InfoPath
13 3 (0.068%) Stata
14 1 (0.023%) Adobe XD
14 1 (0.023%) CPLEX
14 1 (0.023%) HipChat
Business Applications
1 1,363 (30.67%) Dynamics CRM
2 184 (4.14%) Dynamics AX
3 181 (4.07%) Salesforce.com CRM
4 127 (2.86%) NetSuite
5 64 (1.44%) Dynamics NAV
6 63 (1.42%) SAP CRM
7 35 (0.79%) SAP S/4HANA
8 29 (0.65%) Unit4 Business World
9 25 (0.56%) Oracle ERP
10 23 (0.52%) Adobe Campaign
10 23 (0.52%) Payment Gateway
11 22 (0.50%) FastStats
12 21 (0.47%) Raiser's Edge
13 20 (0.45%) SAP Business One
13 20 (0.45%) SAP EHS
14 19 (0.43%) Oracle EBS
15 17 (0.38%) Eloqua
15 17 (0.38%) Magento
15 17 (0.38%) Temenos T24
16 15 (0.34%) SAP IBP
Cloud Services
1 736 (16.56%) Azure
2 636 (14.31%) Dynamics 365
3 345 (7.76%) Office 365
4 252 (5.67%) SaaS
5 251 (5.65%) AWS
6 241 (5.42%) Power Platform
7 125 (2.81%) Salesforce Sales Cloud
8 106 (2.39%) Salesforce Service Cloud
9 96 (2.16%) PaaS
10 80 (1.80%) Serverless
11 77 (1.73%) GCP
12 55 (1.24%) IaaS
12 55 (1.24%) PowerApps
13 52 (1.17%) Cloud Computing
14 51 (1.15%) OneDrive
15 50 (1.13%) Google Analytics
16 47 (1.06%) GitHub
17 38 (0.86%) Azure Stack
18 37 (0.83%) Microsoft Flow
19 35 (0.79%) Azure Active Directory
Communications & Networking
1 85 (1.91%) Internet
2 73 (1.64%) DNS
3 69 (1.55%) Firewall
4 63 (1.42%) TCP/IP
5 57 (1.28%) DHCP
6 54 (1.22%) Skype
7 51 (1.15%) VoIP
8 45 (1.01%) LAN
8 45 (1.01%) WAN
9 40 (0.90%) Wireless
10 37 (0.83%) NetScaler
11 36 (0.81%) Broadband
12 32 (0.72%) VPN
13 28 (0.63%) Wi-Fi
14 27 (0.61%) SAN
15 22 (0.50%) Unified Communications
16 16 (0.36%) Intranet
17 15 (0.34%) NAS
17 15 (0.34%) VLAN
18 14 (0.32%) Ethernet
Database & Business Intelligence
1 724 (16.29%) SQL Server
2 257 (5.78%) SQL Server Reporting Services
3 234 (5.27%) SQL Server Integration Services
4 214 (4.82%) Power BI
5 178 (4.01%) Data Warehouse
6 141 (3.17%) MySQL
7 119 (2.68%) BusinessObjects
8 112 (2.52%) Relational Database
9 54 (1.22%) SAP HANA
10 53 (1.19%) NoSQL
10 53 (1.19%) SQL Server Analysis Services
11 49 (1.10%) Crystal Reports
12 45 (1.01%) Big Data
13 38 (0.86%) RDBMS
14 35 (0.79%) Data Mining
15 33 (0.74%) PostgreSQL
16 32 (0.72%) Oracle Reports
17 30 (0.68%) SAP BW
18 29 (0.65%) QlikView
19 26 (0.59%) SQL Server 2016
Development Applications
1 254 (5.72%) JIRA
2 153 (3.44%) Visual Studio
3 152 (3.42%) Git (software)
4 108 (2.43%) Team Foundation Server
5 92 (2.07%) Visual Studio Team System
6 83 (1.87%) Jenkins
7 62 (1.40%) Selenium
8 35 (0.79%) Atlassian Bamboo
9 28 (0.63%) Maven
10 27 (0.61%) Bitbucket
10 27 (0.61%) TestRail
11 25 (0.56%) Zephyr
12 24 (0.54%) Eclipse
13 22 (0.50%) Ant
13 22 (0.50%) Gradle
13 22 (0.50%) Octopus Deploy
13 22 (0.50%) Subversion
14 21 (0.47%) TeamCity
15 19 (0.43%) CircleCI
15 19 (0.43%) NUnit
General
1 1,099 (24.73%) Finance
2 845 (19.01%) Marketing
3 316 (7.11%) Retail
4 179 (4.03%) Telecoms
5 178 (4.01%) Manufacturing
6 170 (3.83%) Public Sector
7 105 (2.36%) Banking
8 99 (2.23%) Legal
9 75 (1.69%) Back Office
10 74 (1.67%) Billing
11 69 (1.55%) Law
12 68 (1.53%) Advertising
13 48 (1.08%) Electronics
14 45 (1.01%) Automotive
14 45 (1.01%) Front Office
15 44 (0.99%) Local Government
16 28 (0.63%) Games
17 27 (0.61%) Pharmaceutical
18 23 (0.52%) German Language
19 21 (0.47%) Investment Banking
Job Titles
1 1,012 (22.77%) Developer
2 727 (16.36%) Analyst
3 465 (10.46%) Consultant
4 426 (9.59%) Architect
5 262 (5.90%) Project Manager
6 220 (4.95%) Business Analyst
7 213 (4.79%) Solutions Architect
8 206 (4.64%) .NET Developer
9 193 (4.34%) Support Analyst
10 192 (4.32%) CRM Developer
11 189 (4.25%) Administrator
12 169 (3.80%) CRM Consultant
13 158 (3.56%) Applications Support
14 147 (3.31%) CRM Manager
15 140 (3.15%) Dynamics CRM Developer
16 137 (3.08%) Senior Developer
17 135 (3.04%) Dynamics CRM Consultant
18 133 (2.99%) C# Developer
19 120 (2.70%) CRM Analyst
20 114 (2.57%) Software Developer
Libraries, Frameworks & Software Standards
1 892 (20.07%) .NET
2 465 (10.46%) HTML
3 353 (7.94%) CSS
4 262 (5.90%) ASP.NET
5 209 (4.70%) Web Services
6 195 (4.39%) REST
7 147 (3.31%) AngularJS
8 142 (3.20%) .NET Core
9 141 (3.17%) jQuery
9 141 (3.17%) React
10 128 (2.88%) J2EE
11 110 (2.48%) XML
12 108 (2.43%) .NET Framework
13 103 (2.32%) ASP.NET Web API
14 101 (2.27%) Node.js
15 96 (2.16%) ASP.NET MVC
16 90 (2.03%) SOAP
17 78 (1.76%) RESTful
18 72 (1.62%) HTML5
19 68 (1.53%) Visualforce
Miscellaneous
1 470 (10.58%) Analytical Skills
2 197 (4.43%) Management Information System
3 167 (3.76%) Self-Motivation
4 159 (3.58%) User Experience
5 131 (2.95%) Social Media
6 129 (2.90%) Mobile App
7 122 (2.75%) Greenfield Project
8 97 (2.18%) Enterprise Software
9 39 (0.88%) Data Centre
10 37 (0.83%) Marketing Technology
11 34 (0.77%) Fixed Income
12 33 (0.74%) Blog
13 29 (0.65%) Data Structures
13 29 (0.65%) Life Science
14 28 (0.63%) EPoS
15 27 (0.61%) Virtual Team
16 26 (0.59%) CCTV
16 26 (0.59%) Driving Licence
17 24 (0.54%) e-Learning
18 22 (0.50%) iPad
Operating Systems
1 421 (9.47%) Windows
2 170 (3.83%) Windows Server
3 159 (3.58%) Linux
4 109 (2.45%) Unix
5 85 (1.91%) Windows 10
6 67 (1.51%) Android
7 59 (1.33%) Mac OS
8 58 (1.31%) Windows Server 2012
9 57 (1.28%) Windows 7
10 49 (1.10%) Apple iOS
11 32 (0.72%) Windows Server 2008
12 10 (0.23%) Windows 8
13 8 (0.18%) Solaris
13 8 (0.18%) Windows Server 2003
14 6 (0.14%) FreeBSD
14 6 (0.14%) Ubuntu
15 5 (0.11%) Mac OS X
16 2 (0.045%) AIX
16 2 (0.045%) Windows XP
17 1 (0.023%) Debian
Processes & Methodologies
1 1,165 (26.22%) Agile Software Development
2 671 (15.10%) ERP
3 607 (13.66%) Business Intelligence
4 463 (10.42%) Project Management
5 439 (9.88%) Problem-Solving
6 328 (7.38%) E-Commerce
6 328 (7.38%) Stakeholder Management
7 310 (6.98%) Analytics
8 302 (6.80%) DevOps
9 293 (6.59%) Scrum
10 284 (6.39%) ITIL
11 282 (6.35%) Change Management
12 265 (5.96%) MVC
13 247 (5.56%) Migration
14 220 (4.95%) Project Delivery
15 211 (4.75%) Workflow
16 207 (4.66%) Business Analysis
17 206 (4.64%) PRINCE2
18 190 (4.28%) Microservices
19 188 (4.23%) Test Automation
Programming Languages
1 1,073 (24.14%) SQL
2 780 (17.55%) C#
3 702 (15.80%) JavaScript
4 379 (8.53%) Java
5 208 (4.68%) T-SQL
6 184 (4.14%) PHP
7 181 (4.07%) Python
8 154 (3.47%) PowerShell
9 100 (2.25%) Apex Code
10 98 (2.21%) C
11 65 (1.46%) VBA
12 49 (1.10%) VB
12 49 (1.10%) VB.NET
13 48 (1.08%) R
14 45 (1.01%) C++
15 39 (0.88%) TypeScript
16 36 (0.81%) PL/SQL
17 27 (0.61%) ES6
18 23 (0.52%) ABAP
19 22 (0.50%) X++
Qualifications
1 546 (12.29%) Degree
2 105 (2.36%) Computer Science Degree
3 104 (2.34%) Microsoft Certification
4 87 (1.96%) Security Cleared
5 67 (1.51%) MCP
6 49 (1.10%) SC Cleared
7 43 (0.97%) CIMA
8 34 (0.77%) CFA
9 33 (0.74%) PMI Certification
10 31 (0.70%) PMP
11 30 (0.68%) DV Cleared
12 29 (0.65%) PRINCE2 Certification
13 28 (0.63%) Cisco Certification
14 27 (0.61%) CCNA
15 24 (0.54%) Master's Degree
15 24 (0.54%) MCSE
16 22 (0.50%) CCA
16 22 (0.50%) MCSA
16 22 (0.50%) RHCE
17 21 (0.47%) ISTQB
Quality Assurance & Compliance
1 180 (4.05%) QA
2 107 (2.41%) SLA
3 97 (2.18%) GDPR
4 76 (1.71%) Data Quality
5 58 (1.31%) PMO
6 43 (0.97%) ISO/IEC 27001
7 31 (0.70%) ISO/IEC 20000
8 20 (0.45%) ISO 9001
9 11 (0.25%) PCI DSS
10 10 (0.23%) COBIT
11 9 (0.20%) ISO 22301
12 8 (0.18%) Cyber Essentials
12 8 (0.18%) Sarbanes-Oxley
13 6 (0.14%) Actionable Recommendations
13 6 (0.14%) ISO 26262
13 6 (0.14%) NIST
14 5 (0.11%) Solvency II
15 3 (0.068%) GMP
16 1 (0.023%) MiFID
16 1 (0.023%) PSD2
System Software
1 255 (5.74%) Active Directory
2 101 (2.27%) Docker
3 93 (2.09%) Hyper-V
4 82 (1.85%) VMware Infrastructure
5 48 (1.08%) XenApp
6 42 (0.95%) XenDesktop
7 37 (0.83%) Microsoft App-V
8 18 (0.41%) VMware ESXi
9 16 (0.36%) Virtual Machines
10 13 (0.29%) vSphere
11 7 (0.16%) BitLocker
11 7 (0.16%) Virtual Servers
12 4 (0.090%) Apache ZooKeeper
12 4 (0.090%) etcd
12 4 (0.090%) Firmware
12 4 (0.090%) ISA Server
13 3 (0.068%) HDFS
13 3 (0.068%) VMware Workstation
14 2 (0.045%) Terminal Services
14 2 (0.045%) Xen
Systems Management
1 71 (1.60%) SCCM
2 43 (0.97%) Kubernetes
3 39 (0.88%) SCOM
4 37 (0.83%) Microsoft Data Protection Manager
4 37 (0.83%) SCOrch
5 33 (0.74%) Opscode Chef
6 32 (0.72%) Puppet
7 27 (0.61%) Terraform
8 23 (0.52%) Microsoft Intune
9 20 (0.45%) Ansible
10 17 (0.38%) Docker Swarm
11 12 (0.27%) WSUS
12 11 (0.25%) Systems Management Server (SMS)
13 10 (0.23%) Backup Exec
14 8 (0.18%) Data Guard
15 7 (0.16%) Single Sign-On
16 6 (0.14%) Failover Clustering
16 6 (0.14%) HP Quality Center
17 4 (0.090%) Consul
17 4 (0.090%) Nagios
Vendors
1 1,328 (29.88%) Microsoft
2 997 (22.43%) Salesforce.com
3 492 (11.07%) SAP
4 447 (10.06%) Oracle
5 142 (3.20%) VMware
6 134 (3.02%) Adobe
6 134 (3.02%) Google
7 131 (2.95%) JD Edwards
8 109 (2.45%) Citrix
9 102 (2.30%) Tableau
10 77 (1.73%) Sage
11 76 (1.71%) Pardot
12 74 (1.67%) Cisco
12 74 (1.67%) IBM
13 64 (1.44%) hybris
13 64 (1.44%) ServiceNow
14 61 (1.37%) Salesforce Marketing Cloud
15 47 (1.06%) Pega
16 45 (1.01%) Sitecore
17 44 (0.99%) Nintex