Period
to 20 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 68 75 70
Rank change year-on-year +7 -5 -4
Permanent jobs citing CRM 7,611 6,628 8,347
As % of all permanent IT jobs advertised in the UK 4.29% 3.84% 4.08%
As % of the Processes & Methodologies category 4.72% 4.25% 4.54%
Number of salaries quoted 6,118 5,221 6,761
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - -
10th Percentile £28,500 £27,500 £27,000
90th Percentile £82,500 £77,500 £80,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161,231 156,030 184,053
As % of all permanent IT jobs advertised in the UK 90.84% 90.43% 89.94%
Number of salaries quoted 130,643 128,474 152,913
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £29,128 £27,854 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 20 April 2018.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 6,996 £50,000 +5.26% 831
UK excluding London +3 3,950 £45,000 +5.88% 547
London +5 3,234 £55,000 - 330
South East +2 1,318 £45,000 +3.45% 174
North of England -9 800 £45,000 +12.50% 120
Midlands +25 768 £45,000 +12.50% 91
West Midlands +32 633 £45,000 +5.88% 57
North West +10 448 £50,000 +33.33% 72
East of England -2 438 £47,500 +1.06% 48
South West +3 325 £42,500 - 62
Yorkshire -31 250 £44,000 -2.22% 36
Scotland +54 229 £45,000 +28.57% 37
East Midlands -35 131 £47,500 +35.71% 34
North East -7 102 £38,500 +1.32% 12
Wales +4 72 £42,500 +22.30% 8
Northern Ireland +10 13 £75,000 +130.77% 3
Channel Islands +5 7 £45,000 -30.77% 3

For the 6 months to 20 April 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 2,691 (35.36%) Microsoft
2 2,633 (34.59%) Dynamics CRM
3 1,730 (22.73%) Finance
4 1,691 (22.22%) Agile Software Development
5 1,517 (19.93%) SQL
6 1,393 (18.30%) .NET
7 1,304 (17.13%) C#
8 1,274 (16.74%) Salesforce.com
9 1,263 (16.59%) Marketing
10 1,206 (15.85%) JavaScript
11 1,190 (15.64%) ERP
12 1,042 (13.69%) Advertising
13 953 (12.52%) Dynamics 365
14 933 (12.26%) Project Management
15 887 (11.65%) SQL Server
16 832 (10.93%) SAP
17 805 (10.58%) HTML
18 766 (10.06%) Business Intelligence
19 720 (9.46%) Degree
19 720 (9.46%) Analytical Skills
20 699 (9.18%) Stakeholder Management
21 618 (8.12%) Problem-Solving
22 601 (7.90%) Analytics
23 600 (7.88%) Oracle
23 600 (7.88%) Retail
24 569 (7.48%) ASP.NET
25 553 (7.27%) CSS
26 552 (7.25%) Microsoft Azure
27 545 (7.16%) SharePoint
28 537 (7.06%) E-Commerce

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 545 (7.16%) SharePoint
2 200 (2.63%) CMS
3 131 (1.72%) BizTalk Server
4 105 (1.38%) MS Exchange
5 81 (1.06%) IIS
6 67 (0.88%) Confluence
7 60 (0.79%) Drupal
8 53 (0.70%) Tomcat
9 50 (0.66%) Apache
9 50 (0.66%) SharePoint 2013
10 41 (0.54%) SAS
11 39 (0.51%) WordPress
12 37 (0.49%) Apache Spark
13 36 (0.47%) NetWeaver
14 32 (0.42%) Umbraco
15 30 (0.39%) Skype for Business
16 27 (0.35%) Oracle SOA Suite
17 26 (0.34%) Sitecore CMS
18 21 (0.28%) JBoss
19 19 (0.25%) WebSphere
Applications
1 391 (5.14%) Microsoft Office
2 333 (4.38%) Microsoft Excel
3 80 (1.05%) MS Visio
4 75 (0.99%) Microsoft PowerPoint
5 66 (0.87%) Microsoft Project
6 27 (0.35%) Spreadsheet
7 22 (0.29%) Photoshop
8 16 (0.21%) Chatbot
9 14 (0.18%) SPSS
10 9 (0.12%) Camtasia
11 8 (0.11%) Adobe Illustrator
11 8 (0.11%) InfoPath
12 7 (0.092%) Adobe Captivate
13 4 (0.053%) Adobe Creative Suite
14 3 (0.039%) InDesign
15 2 (0.026%) Acrobat
15 2 (0.026%) Adobe After Effects
15 2 (0.026%) Adobe Premiere
15 2 (0.026%) SketchUp
16 1 (0.013%) InVision
Business Applications
1 2,633 (34.59%) Dynamics CRM
2 335 (4.40%) Salesforce.com CRM
3 316 (4.15%) NetSuite
4 297 (3.90%) Dynamics AX
5 190 (2.50%) SAP CRM
6 186 (2.44%) Dynamics NAV
7 119 (1.56%) SAP Business One
8 105 (1.38%) SAP Hybris
9 57 (0.75%) Dynamics GP
9 57 (0.75%) Eloqua
10 51 (0.67%) Adobe Campaign
11 48 (0.63%) Elite 3E
12 40 (0.53%) Unit4 Business World
13 35 (0.46%) SAP ERP
14 34 (0.45%) BPCS
15 29 (0.38%) Oracle EBS
16 28 (0.37%) SAP SD
17 22 (0.29%) Magento
17 22 (0.29%) Oracle EBS R12
18 21 (0.28%) Sage X3
Cloud Services
1 953 (12.52%) Dynamics 365
2 552 (7.25%) Microsoft Azure
3 382 (5.02%) SaaS
4 349 (4.59%) Office 365
5 304 (3.99%) Amazon AWS
6 159 (2.09%) PaaS
7 140 (1.84%) IaaS
8 104 (1.37%) Salesforce Service Cloud
9 81 (1.06%) Cloud Computing
10 77 (1.01%) Salesforce Sales Cloud
11 71 (0.93%) Force.com
12 59 (0.78%) Google Analytics
13 45 (0.59%) Serverless
14 40 (0.53%) Silverpop
15 37 (0.49%) SuccessFactors
16 32 (0.42%) AdWords
16 32 (0.42%) GitHub
17 31 (0.41%) Azure Active Directory
18 29 (0.38%) OneDrive
19 27 (0.35%) npm
Communications & Networking
1 107 (1.41%) VoIP
2 102 (1.34%) Internet
3 94 (1.24%) Firewall
4 86 (1.13%) VPN
5 79 (1.04%) TCP/IP
6 71 (0.93%) DNS
7 59 (0.78%) SMS
8 57 (0.75%) WAN
9 54 (0.71%) Intranet
10 50 (0.66%) LAN
11 43 (0.56%) Skype
12 41 (0.54%) DHCP
13 40 (0.53%) VLAN
14 38 (0.50%) Unified Communications
15 35 (0.46%) HTTP
16 28 (0.37%) SAN
17 26 (0.34%) MPLS
18 25 (0.33%) ISDN
19 23 (0.30%) Broadband
20 18 (0.24%) Wi-Fi
Database & Business Intelligence
1 887 (11.65%) SQL Server
2 376 (4.94%) SQL Server Reporting Services
3 301 (3.95%) SQL Server Integration Services
4 247 (3.25%) Data Warehouse
5 230 (3.02%) MySQL
6 189 (2.48%) Big Data
7 171 (2.25%) Power BI
8 141 (1.85%) Relational Database
9 120 (1.58%) SQL Server Analysis Services
10 101 (1.33%) NoSQL
11 86 (1.13%) Oracle Database
12 83 (1.09%) SQL Server 2012
13 75 (0.99%) SAP BW
14 71 (0.93%) MongoDB
15 67 (0.88%) PostgreSQL
16 54 (0.71%) Hadoop
17 52 (0.68%) SQL Server 2008
18 49 (0.64%) SAP HANA
19 47 (0.62%) Data Mining
20 43 (0.56%) Crystal Reports
Development Applications
1 208 (2.73%) JIRA
2 181 (2.38%) Git (software)
3 146 (1.92%) Visual Studio
4 114 (1.50%) Team Foundation Server
5 85 (1.12%) Selenium
5 85 (1.12%) Visual Studio Team System
6 58 (0.76%) Jenkins
7 35 (0.46%) WebDriver
8 32 (0.42%) Cucumber
8 32 (0.42%) gulp
9 31 (0.41%) Mocha
10 30 (0.39%) Subversion
11 29 (0.38%) JUnit
12 28 (0.37%) LSMW
13 25 (0.33%) Ant
13 25 (0.33%) Jasmine
14 19 (0.25%) Maven
15 18 (0.24%) Robot Framework
15 18 (0.24%) WebObjects
16 17 (0.22%) Protractor
General
1 1,730 (22.73%) Finance
2 1,263 (16.59%) Marketing
3 1,042 (13.69%) Advertising
4 600 (7.88%) Retail
5 282 (3.71%) Manufacturing
6 222 (2.92%) Telecoms
7 207 (2.72%) Billing
8 206 (2.71%) Legal
9 186 (2.44%) Banking
10 155 (2.04%) Law
11 123 (1.62%) Publishing
12 97 (1.27%) Back Office
13 77 (1.01%) Games
14 49 (0.64%) Investment Banking
15 47 (0.62%) French Language
16 38 (0.50%) German Language
17 34 (0.45%) Electronics
18 32 (0.42%) Financial Institution
19 29 (0.38%) Local Government
20 25 (0.33%) Front Office
Job Titles
1 1,639 (21.53%) Developer
2 1,227 (16.12%) Analyst
3 1,054 (13.85%) Consultant
4 779 (10.24%) Architect
5 539 (7.08%) CRM Consultant
6 501 (6.58%) CRM Developer
7 442 (5.81%) Business Analyst
8 434 (5.70%) Project Manager
9 408 (5.36%) Solutions Architect
10 363 (4.77%) Dynamics CRM Consultant
11 334 (4.39%) Dynamics CRM Developer
12 290 (3.81%) Administrator
13 260 (3.42%) CRM Architect
14 250 (3.28%) .NET Developer
15 241 (3.17%) C# Developer
16 233 (3.06%) CRM Analyst
17 231 (3.04%) CRM Manager
17 231 (3.04%) Support Analyst
18 211 (2.77%) IT Manager
19 209 (2.75%) Applications Support
Libraries, Frameworks & Software Standards
1 1,393 (18.30%) .NET
2 805 (10.58%) HTML
3 569 (7.48%) ASP.NET
4 553 (7.27%) CSS
5 393 (5.16%) Web Services
6 270 (3.55%) AngularJS
7 257 (3.38%) .NET Framework
7 257 (3.38%) jQuery
8 236 (3.10%) Mason
9 232 (3.05%) XML
10 203 (2.67%) REST
11 197 (2.59%) ASP.NET MVC
12 196 (2.58%) HTML5
13 193 (2.54%) WCF
14 164 (2.15%) Visualforce
15 154 (2.02%) SOAP
16 144 (1.89%) ASP.NET Web API
17 127 (1.67%) Node.js
18 118 (1.55%) JSON
19 117 (1.54%) RESTful
Miscellaneous
1 720 (9.46%) Analytical Skills
2 290 (3.81%) Self-Motivation
3 263 (3.46%) User Experience
4 233 (3.06%) Computer Science
5 201 (2.64%) Management Information System
6 169 (2.22%) Enterprise Software
7 144 (1.89%) Mobile App
8 140 (1.84%) Social Media
9 106 (1.39%) Greenfield Project
10 94 (1.24%) Fintech
11 63 (0.83%) Virtual Team
12 56 (0.74%) Data Centre
12 56 (0.74%) Data Structures
13 53 (0.70%) Linux Command Line
14 47 (0.62%) Driving Licence
15 40 (0.53%) EPoS
15 40 (0.53%) NHS
15 40 (0.53%) Public Cloud
16 37 (0.49%) Algorithms
17 34 (0.45%) FMCG
Operating Systems
1 516 (6.78%) Windows
2 365 (4.80%) Linux
3 207 (2.72%) Windows Server
4 125 (1.64%) Unix
5 89 (1.17%) Windows 7
6 81 (1.06%) Windows Server 2012
7 76 (1.00%) Windows 10
8 74 (0.97%) Windows Server 2008
9 64 (0.84%) Android
9 64 (0.84%) Apple iOS
10 39 (0.51%) Mac OS X
11 35 (0.46%) Ubuntu
12 26 (0.34%) CentOS
13 21 (0.28%) Red Hat Enterprise Linux
14 15 (0.20%) Solaris
15 8 (0.11%) Mac OS
16 7 (0.092%) AIX
16 7 (0.092%) Windows 8
16 7 (0.092%) Windows Server 2003
16 7 (0.092%) Windows XP
Processes & Methodologies
1 1,691 (22.22%) Agile Software Development
2 1,190 (15.64%) ERP
3 933 (12.26%) Project Management
4 766 (10.06%) Business Intelligence
5 699 (9.18%) Stakeholder Management
6 618 (8.12%) Problem-Solving
7 601 (7.90%) Analytics
8 537 (7.06%) E-Commerce
9 483 (6.35%) Scrum
10 454 (5.97%) ITIL
11 444 (5.83%) MVC
12 443 (5.82%) Business Development
13 414 (5.44%) Migration
14 407 (5.35%) Presales
15 392 (5.15%) Business Analysis
16 386 (5.07%) SDLC
17 348 (4.57%) Web Development
18 324 (4.26%) Coaching
19 307 (4.03%) Mentoring
20 285 (3.74%) Waterfall
Programming Languages
1 1,517 (19.93%) SQL
2 1,304 (17.13%) C#
3 1,206 (15.85%) JavaScript
4 475 (6.24%) Java
5 280 (3.68%) PHP
6 275 (3.61%) T-SQL
7 188 (2.47%) Apex Code
8 167 (2.19%) Python
9 152 (2.00%) PowerShell
10 118 (1.55%) VB.NET
11 117 (1.54%) VBA
12 105 (1.38%) C
13 100 (1.31%) ABAP
14 69 (0.91%) Ruby
15 60 (0.79%) PL/SQL
16 56 (0.74%) C++
16 56 (0.74%) R
17 52 (0.68%) Bash Shell
18 44 (0.58%) Perl
19 38 (0.50%) Java 8
Qualifications
1 720 (9.46%) Degree
2 258 (3.39%) Microsoft Certification
3 113 (1.48%) Computer Science Degree
4 90 (1.18%) Security Cleared
5 76 (1.00%) ISEB
6 68 (0.89%) MCSE
7 66 (0.87%) PMI Certification
7 66 (0.87%) PRINCE2 Certification
8 64 (0.84%) SC Cleared
9 59 (0.78%) PMP
10 57 (0.75%) ISTQB
11 50 (0.66%) MCSA
12 48 (0.63%) MCP
13 43 (0.56%) CISSP
14 37 (0.49%) CISM
15 36 (0.47%) CISA
15 36 (0.47%) ITIL Certification
16 31 (0.41%) TOGAF Certification
17 28 (0.37%) ACCA
18 27 (0.35%) Cisco Certification
Quality Assurance & Compliance
1 324 (4.26%) QA
2 138 (1.81%) SLA
3 135 (1.77%) Data Quality
4 119 (1.56%) GDPR
5 38 (0.50%) PMO
6 34 (0.45%) ISO/IEC 27001
7 20 (0.26%) MiFID
8 16 (0.21%) PCI DSS
9 14 (0.18%) COBIT
10 7 (0.092%) Sarbanes-Oxley
11 6 (0.079%) GPG13
12 5 (0.066%) Cyber Essentials
12 5 (0.066%) HIPAA
12 5 (0.066%) PMBOK
13 4 (0.053%) Actionable Recommendations
13 4 (0.053%) ISO 9001
14 3 (0.039%) PSD2
15 2 (0.026%) HMG Security Policy Framework
15 2 (0.026%) SEPA
15 2 (0.026%) Solvency II
System Software
1 310 (4.07%) Active Directory
2 90 (1.18%) VMware Infrastructure
3 80 (1.05%) Docker
4 48 (0.63%) Hyper-V
5 27 (0.35%) Terminal Services
6 24 (0.32%) XenApp
7 23 (0.30%) HDFS
8 19 (0.25%) Apache Flume
9 17 (0.22%) Virtual Machines
10 13 (0.17%) Terminal Server
11 12 (0.16%) Oracle RAC
12 11 (0.14%) vSphere
13 8 (0.11%) XenDesktop
14 5 (0.066%) vCloud
14 5 (0.066%) VMware ESXi
14 5 (0.066%) Xen
15 4 (0.053%) Citrix Presentation Server
15 4 (0.053%) Virtual Desktop
16 3 (0.039%) Microsoft App-V
16 3 (0.039%) OpenAM
Systems Management
1 35 (0.46%) Single Sign-On
2 34 (0.45%) Puppet
3 28 (0.37%) Opscode Chef
4 19 (0.25%) HP Quality Center
4 19 (0.25%) Oozie
4 19 (0.25%) SCCM
5 16 (0.21%) Ansible
5 16 (0.21%) Marathon
6 12 (0.16%) Data Guard
7 11 (0.14%) Systems Management Server (SMS)
8 10 (0.13%) Microsoft Clustering
8 10 (0.13%) OpenView
8 10 (0.13%) Terraform
9 9 (0.12%) WSUS
10 8 (0.11%) Norton AntiVirus
10 8 (0.11%) Symantec Endpoint Protection
11 7 (0.092%) HP ALM
11 7 (0.092%) Kubernetes
11 7 (0.092%) Salt
12 6 (0.079%) vRealize
Vendors
1 2,691 (35.36%) Microsoft
2 1,274 (16.74%) Salesforce.com
3 832 (10.93%) SAP
4 600 (7.88%) Oracle
5 265 (3.48%) Sage
6 220 (2.89%) Infor
7 202 (2.65%) Epicor
8 169 (2.22%) Google
9 168 (2.21%) VMware
10 145 (1.91%) Adobe
11 141 (1.85%) Tableau
12 127 (1.67%) hybris
13 118 (1.55%) JD Edwards
14 109 (1.43%) Xero
15 108 (1.42%) Citrix
16 103 (1.35%) IBM
17 98 (1.29%) Siebel
18 87 (1.14%) Cisco
19 80 (1.05%) Capita
20 65 (0.85%) Marketo