Period
to 17 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 17 August 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 76 68 70
Rank change year-on-year -8 +2 -8
Permanent jobs citing CRM 6673 8480 8774
As % of all permanent IT jobs advertised in the UK 3.79% 4.28% 4.04%
As % of the Processes & Methodologies category 4.22% 4.81% 4.58%
Number of salaries quoted 5267 6894 7066
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £27,500 £27,500 £27,500
90th Percentile £77,500 £80,000 £77,500
UK excluding London median annual salary £42,500 £42,500 £42,500

CRM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 158287 176312 191402
As % of all permanent IT job vacancies advertised in the UK 89.91% 89.06% 88.10%
Number of salaries quoted 125770 147022 156153
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,723 £27,500 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 17 August 2017.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 6223 £47,500 - 538
UK excluding London -21 3326 £42,500 - 284
London -8 3050 £54,000 -1.82% 263
South East -18 1118 £43,500 -3.33% 90
North of England -10 858 £42,500 +6.25% 62
Midlands -34 459 £40,000 - 40
North West -13 426 £40,000 - 39
Yorkshire 0 389 £45,000 +9.76% 19
East of England -37 377 £40,000 -20.00% 27
South West +7 314 £42,500 +13.33% 40
West Midlands -27 312 £45,000 +12.50% 28
East Midlands -20 141 £37,500 -5.52% 12
Scotland -8 139 £37,500 +2.74% 16
Wales -10 65 £35,000 -6.67% 8
North East +5 43 £35,000 -17.65% 4
Channel Islands - 5 £65,000 -
Northern Ireland -17 4 £54,500 +9.00% 1

For the 6 months to 17 August 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CRM.

1 2140 (32.07%) Microsoft
2 2085 (31.25%) Dynamics CRM
3 1739 (26.06%) Finance
4 1660 (24.88%) Agile Software Development
5 1618 (24.25%) SQL
6 1227 (18.39%) .NET
7 1154 (17.29%) Marketing
8 1082 (16.21%) SQL Server
9 1008 (15.11%) JavaScript
10 1002 (15.02%) C#
11 984 (14.75%) Salesforce.com
12 949 (14.22%) ERP
13 880 (13.19%) Project Management
14 837 (12.54%) Degree
15 768 (11.51%) Oracle
16 752 (11.27%) HTML
17 739 (11.07%) Analytical Skills
18 707 (10.59%) SharePoint
19 695 (10.42%) Business Intelligence
20 660 (9.89%) CSS
21 649 (9.73%) SAP
22 615 (9.22%) Retail
23 610 (9.14%) Windows
24 588 (8.81%) Java
25 575 (8.62%) Stakeholder Management
26 555 (8.32%) Analytics
27 538 (8.06%) E-Commerce
28 488 (7.31%) Scrum
29 470 (7.04%) Business Analysis
30 464 (6.95%) ASP.NET

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 707 (10.59%) SharePoint
2 371 (5.56%) CMS
3 139 (2.08%) WebSphere
4 122 (1.83%) Oracle SOA Suite
5 118 (1.77%) IIS
6 109 (1.63%) Tomcat
7 103 (1.54%) BizTalk Server
8 98 (1.47%) MS Exchange
9 88 (1.32%) JBoss
10 85 (1.27%) Apache Solr
11 65 (0.97%) SAS
12 64 (0.96%) Apache
13 53 (0.79%) Sitecore CMS
14 52 (0.78%) SharePoint 2013
15 50 (0.75%) Confluence
16 48 (0.72%) Skype for Business
17 44 (0.66%) SharePoint Server
17 44 (0.66%) WordPress
18 36 (0.54%) NetWeaver
19 34 (0.51%) Mule
Applications
1 452 (6.77%) Microsoft Office
2 410 (6.14%) Microsoft Excel
3 136 (2.04%) Microsoft PowerPoint
4 90 (1.35%) Microsoft Project
5 70 (1.05%) MS Visio
6 54 (0.81%) SPSS
7 35 (0.52%) Photoshop
7 35 (0.52%) Spreadsheet
8 22 (0.33%) Adobe Creative Suite
9 18 (0.27%) Adobe Illustrator
10 10 (0.15%) InfoPath
11 9 (0.13%) Adobe Captivate
11 9 (0.13%) Chatbot
12 7 (0.10%) Moqups
13 6 (0.090%) InDesign
14 5 (0.075%) Camtasia
14 5 (0.075%) SPSS Modeler
15 3 (0.045%) InVision
15 3 (0.045%) UXPin
16 2 (0.030%) SOLIDWORKS
Business Applications
1 2085 (31.25%) Dynamics CRM
2 263 (3.94%) Salesforce.com CRM
3 224 (3.36%) Dynamics AX
4 197 (2.95%) SAP CRM
5 171 (2.56%) Dynamics NAV
6 95 (1.42%) NetSuite
7 60 (0.90%) SAP ERP
8 54 (0.81%) Eloqua
8 54 (0.81%) Siebel CRM
9 53 (0.79%) SAP Hybris
10 52 (0.78%) Oracle CRM
11 49 (0.73%) SAP SD
12 46 (0.69%) FastStats
13 39 (0.58%) Oracle EBS
14 36 (0.54%) Adobe Campaign
15 33 (0.49%) SAP S/4HANA
16 29 (0.43%) SAP Business One
17 28 (0.42%) Oracle Retail
17 28 (0.42%) SAP MM
18 27 (0.40%) SAP FI
Cloud Services
1 392 (5.87%) Microsoft Azure
2 348 (5.22%) Dynamics 365
3 340 (5.10%) SaaS
4 305 (4.57%) Office 365
5 180 (2.70%) Amazon AWS
6 130 (1.95%) Google Analytics
7 126 (1.89%) PaaS
8 121 (1.81%) IaaS
9 99 (1.48%) Salesforce Service Cloud
10 97 (1.45%) Force.com
11 66 (0.99%) Salesforce Sales Cloud
12 56 (0.84%) Cloud Computing
13 43 (0.64%) GitHub
13 43 (0.64%) Oracle Service Cloud
13 43 (0.64%) SuccessFactors
14 37 (0.55%) Oracle CX
15 24 (0.36%) Boomi
16 22 (0.33%) Silverpop
17 19 (0.28%) Veeva
18 18 (0.27%) Azure Machine Learning
Communications & Networking
1 129 (1.93%) Internet
2 109 (1.63%) Intranet
3 88 (1.32%) TCP/IP
4 78 (1.17%) Firewall
5 71 (1.06%) DNS
6 69 (1.03%) LAN
7 65 (0.97%) WAN
8 57 (0.85%) DHCP
8 57 (0.85%) Skype
9 48 (0.72%) VoIP
10 42 (0.63%) Wireless
11 41 (0.61%) SAN
12 38 (0.57%) VPN
13 33 (0.49%) HTTP
14 28 (0.42%) FTP
15 27 (0.40%) VLAN
16 24 (0.36%) NAS
17 23 (0.34%) Remote Desktop
17 23 (0.34%) Wi-Fi
18 21 (0.31%) Network Security
Database & Business Intelligence
1 1082 (16.21%) SQL Server
2 390 (5.84%) SQL Server Reporting Services
3 341 (5.11%) SQL Server Integration Services
4 319 (4.78%) Data Warehouse
5 194 (2.91%) MySQL
6 189 (2.83%) Relational Database
7 177 (2.65%) Big Data
8 142 (2.13%) Power BI
9 137 (2.05%) SQL Server Analysis Services
10 131 (1.96%) SQL Server 2012
11 130 (1.95%) BusinessObjects
12 122 (1.83%) SQL Server 2008
13 115 (1.72%) SAP BW
14 95 (1.42%) SAP HANA
15 86 (1.29%) Apache Cassandra
16 77 (1.15%) RDBMS
17 72 (1.08%) PostgreSQL
18 71 (1.06%) Crystal Reports
19 57 (0.85%) SQL Server 2016
20 56 (0.84%) NoSQL
Development Applications
1 201 (3.01%) JIRA
2 170 (2.55%) Team Foundation Server
3 146 (2.19%) Git (software)
4 143 (2.14%) Visual Studio
5 91 (1.36%) Maven
6 62 (0.93%) Jenkins
7 61 (0.91%) JUnit
7 61 (0.91%) Mockito
8 60 (0.90%) Selenium
9 51 (0.76%) Sonatype Nexus
10 46 (0.69%) MSBuild
11 39 (0.58%) Subversion
12 36 (0.54%) TeamCity
13 35 (0.52%) Octopus Deploy
14 27 (0.40%) LSMW
15 24 (0.36%) WebDriver
16 23 (0.34%) SoapUI
17 21 (0.31%) Eclipse
18 19 (0.28%) Toad
18 19 (0.28%) Visual Studio Tools for Office
General
1 1739 (26.06%) Finance
2 1154 (17.29%) Marketing
3 615 (9.22%) Retail
4 299 (4.48%) Banking
5 291 (4.36%) Advertising
6 239 (3.58%) Manufacturing
7 236 (3.54%) Telecoms
8 153 (2.29%) Legal
9 150 (2.25%) Publishing
10 109 (1.63%) Games
11 97 (1.45%) Back Office
12 69 (1.03%) Billing
13 66 (0.99%) Investment Banking
14 63 (0.94%) Electronics
15 62 (0.93%) Retail Banking
16 60 (0.90%) Law
17 49 (0.73%) Pharmaceutical
18 45 (0.67%) Financial Institution
18 45 (0.67%) Front Office
19 42 (0.63%) Automotive
Job Titles
1 1512 (22.66%) Developer
2 1314 (19.69%) Analyst
3 630 (9.44%) Consultant
4 569 (8.53%) Architect
5 527 (7.90%) Business Analyst
6 448 (6.71%) Project Manager
7 386 (5.78%) CRM Developer
8 313 (4.69%) Support Analyst
9 295 (4.42%) CRM Analyst
10 293 (4.39%) Applications Support
11 291 (4.36%) .NET Developer
12 281 (4.21%) Dynamics CRM Developer
13 271 (4.06%) Solutions Architect
14 268 (4.02%) CRM Manager
15 258 (3.87%) Senior Developer
16 230 (3.45%) C# Developer
17 221 (3.31%) Administrator
18 216 (3.24%) IT Manager
19 205 (3.07%) CRM Consultant
20 189 (2.83%) C# .NET Developer
Libraries, Frameworks & Software Standards
1 1227 (18.39%) .NET
2 752 (11.27%) HTML
3 660 (9.89%) CSS
4 464 (6.95%) ASP.NET
5 364 (5.45%) Web Services
6 290 (4.35%) jQuery
7 283 (4.24%) AngularJS
8 281 (4.21%) XML
9 189 (2.83%) HTML5
10 188 (2.82%) SOAP
11 162 (2.43%) Middleware
12 154 (2.31%) .NET Framework
13 150 (2.25%) J2EE
14 145 (2.17%) Spring
15 131 (1.96%) REST
16 123 (1.84%) Node.js
17 117 (1.75%) ASP.NET MVC
18 113 (1.69%) WCF
19 110 (1.65%) RESTful
20 107 (1.60%) ASP.NET Web API
Miscellaneous
1 739 (11.07%) Analytical Skills
2 334 (5.01%) Computer Science
3 269 (4.03%) Enterprise Software
4 252 (3.78%) Management Information System
5 208 (3.12%) User Experience
6 180 (2.70%) Social Media
7 173 (2.59%) Mobile App
8 109 (1.63%) iPad
9 84 (1.26%) Greenfield Project
10 79 (1.18%) Data Centre
11 63 (0.94%) FMCG
12 62 (0.93%) EPoS
13 57 (0.85%) Data Structures
14 55 (0.82%) Fintech
15 42 (0.63%) NHS
16 38 (0.57%) e-Learning
17 37 (0.55%) Hedge funds
18 36 (0.54%) N-Tier
19 35 (0.52%) Digital Media
20 34 (0.51%) Driving Licence
Operating Systems
1 610 (9.14%) Windows
2 323 (4.84%) Windows Server
3 166 (2.49%) Linux
4 122 (1.83%) Windows Server 2012
5 120 (1.80%) Unix
6 113 (1.69%) Windows 7
7 106 (1.59%) Windows Server 2008
8 76 (1.14%) Windows 10
9 73 (1.09%) Apple iOS
10 65 (0.97%) Android
11 57 (0.85%) Windows Server 2003
12 36 (0.54%) Windows 8
13 30 (0.45%) Mac OS X
14 24 (0.36%) Windows XP
15 15 (0.22%) Mac OS
16 11 (0.16%) CentOS
17 10 (0.15%) Windows Vista
18 8 (0.12%) Solaris
18 8 (0.12%) Ubuntu
19 3 (0.045%) Windows 2000
Processes & Methodologies
1 1660 (24.88%) Agile Software Development
2 949 (14.22%) ERP
3 880 (13.19%) Project Management
4 695 (10.42%) Business Intelligence
5 575 (8.62%) Stakeholder Management
6 555 (8.32%) Analytics
7 538 (8.06%) E-Commerce
8 488 (7.31%) Scrum
9 470 (7.04%) Business Analysis
10 456 (6.83%) MVC
11 455 (6.82%) ITIL
12 406 (6.08%) SDLC
13 337 (5.05%) Change Management
14 335 (5.02%) Migration
14 335 (5.02%) Workflow
15 334 (5.01%) Mentoring
16 331 (4.96%) Waterfall
17 328 (4.92%) Coaching
18 320 (4.80%) PRINCE2
19 315 (4.72%) Business Development
Programming Languages
1 1618 (24.25%) SQL
2 1008 (15.11%) JavaScript
3 1002 (15.02%) C#
4 588 (8.81%) Java
5 333 (4.99%) PHP
6 268 (4.02%) T-SQL
7 184 (2.76%) VB.NET
8 134 (2.01%) Apex Code
9 133 (1.99%) PowerShell
9 133 (1.99%) Python
10 97 (1.45%) PL/SQL
11 96 (1.44%) ABAP
12 83 (1.24%) VB
13 76 (1.14%) VBA
14 75 (1.12%) C
15 73 (1.09%) Bash Shell
15 73 (1.09%) Perl
16 66 (0.99%) C++
17 65 (0.97%) R
18 36 (0.54%) SAPscript
Qualifications
1 837 (12.54%) Degree
2 172 (2.58%) Computer Science Degree
3 134 (2.01%) Microsoft Certification
4 82 (1.23%) PMI Certification
5 77 (1.15%) PMP
6 75 (1.12%) Security Cleared
7 71 (1.06%) PRINCE2 Certification
8 68 (1.02%) ISEB
9 48 (0.72%) MCP
10 46 (0.69%) MCSE
11 45 (0.67%) ITIL Certification
12 39 (0.58%) Numerate Degree
13 37 (0.55%) ISTQB
13 37 (0.55%) SC Cleared
14 31 (0.46%) Master's Degree
15 26 (0.39%) DBS Check
15 26 (0.39%) PRINCE2 Practitioner
16 23 (0.34%) MCSA
17 22 (0.33%) MBA
18 19 (0.28%) Oracle Certification
Quality Assurance & Compliance
1 339 (5.08%) QA
2 212 (3.18%) SLA
3 123 (1.84%) Data Quality
4 54 (0.81%) GDPR
5 43 (0.64%) PCI DSS
6 35 (0.52%) PMO
7 25 (0.37%) ISO/IEC 27001
8 17 (0.25%) COBIT
9 12 (0.18%) HL7
9 12 (0.18%) ISO 9001
10 10 (0.15%) MiFID
11 8 (0.12%) Sarbanes-Oxley
12 7 (0.10%) Actionable Recommendations
13 6 (0.090%) WCAG
14 3 (0.045%) GCP
14 3 (0.045%) GMP
14 3 (0.045%) ISO/IEC 20000
15 2 (0.030%) FATCA
16 1 (0.015%) Cyber Essentials
16 1 (0.015%) IFRS
System Software
1 277 (4.15%) Active Directory
2 100 (1.50%) VMware Infrastructure
3 71 (1.06%) Hyper-V
4 23 (0.34%) Virtual Machines
5 22 (0.33%) Terminal Services
6 20 (0.30%) Docker
7 17 (0.25%) VMware ESXi
8 12 (0.18%) vSphere
8 12 (0.18%) XenApp
9 9 (0.13%) DFS Replication
10 7 (0.10%) HDFS
10 7 (0.10%) Virtual Servers
11 6 (0.090%) Firmware
12 4 (0.060%) Xen
12 4 (0.060%) XenDesktop
13 3 (0.045%) Citrix Presentation Server
14 2 (0.030%) ISA Server
14 2 (0.030%) Veritas Cluster Server
15 1 (0.015%) Samba
15 1 (0.015%) VMware Workstation
Systems Management
1 36 (0.54%) SCCM
2 27 (0.40%) SCOM
3 26 (0.39%) CloudHub
4 23 (0.34%) Puppet
5 21 (0.31%) Systems Management Server (SMS)
6 20 (0.30%) Opscode Chef
7 19 (0.28%) Backup Exec
8 18 (0.27%) Cacti
8 18 (0.27%) WSUS
9 17 (0.25%) Nagios
10 14 (0.21%) HP Quality Center
11 13 (0.19%) CA Spectrum
11 13 (0.19%) ZABBIX
12 11 (0.16%) SCVMM
13 9 (0.13%) Ansible
13 9 (0.13%) Norton AntiVirus
14 8 (0.12%) Terraform
15 7 (0.10%) Kubernetes
16 6 (0.090%) Microsoft Data Protection Manager
16 6 (0.090%) SCDPM
Vendors
1 2140 (32.07%) Microsoft
2 984 (14.75%) Salesforce.com
3 768 (11.51%) Oracle
4 649 (9.73%) SAP
5 205 (3.07%) Google
6 183 (2.74%) VMware
7 178 (2.67%) hybris
8 169 (2.53%) Tableau
9 163 (2.44%) IBM
10 162 (2.43%) Siebel
11 136 (2.04%) Adobe
12 112 (1.68%) Citrix
13 111 (1.66%) HP
14 102 (1.53%) Cisco
15 99 (1.48%) Sage
16 92 (1.38%) Cognizant
17 86 (1.29%) ATG
18 80 (1.20%) Demandware
19 79 (1.18%) TIBCO
20 72 (1.08%) Sitecore