Period
to 18 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 69 74 74
Rank change year-on-year +5 0 -8
Permanent jobs citing CRM 7,320 7,038 7,853
As % of all permanent IT jobs advertised in the UK 4.21% 3.97% 3.79%
As % of the Processes & Methodologies category 4.68% 4.43% 4.26%
Number of salaries quoted 5,764 5,521 6,542
UK median annual salary £48,500 £47,500 £47,500
Median salary % change year-on-year +2.11% - +2.15%
10th Percentile £27,500 £27,000 £27,500
90th Percentile £80,000 £77,500 £80,000
UK excluding London median annual salary £42,500 £42,500 £45,000
% change year-on-year - -5.56% +5.88%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,280 158,751 184,245
As % of all permanent IT jobs advertised in the UK 89.85% 89.53% 88.87%
Number of salaries quoted 125,337 131,258 152,786
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

The salary distribution of IT jobs citing CRM over the 6 months to 18 January 2018.

Salary histogram for CRM in the UK

CRM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 6,728 £50,000 +5.26% 1,082
UK excluding London -6 3,652 £42,500 - 650
London +5 3,264 £55,000 +3.77% 457
South East -7 1,334 £42,500 -5.56% 183
North of England -3 745 £42,500 +6.25% 145
Midlands -13 592 £42,500 +6.25% 124
West Midlands -3 483 £42,500 - 84
North West +2 402 £42,500 +13.33% 87
South West +27 359 £40,000 - 70
East of England -17 352 £47,500 +3.26% 88
Yorkshire -9 257 £42,500 -5.56% 41
Scotland +44 197 £40,000 +5.64% 26
East Midlands -56 108 £40,000 +1.99% 40
North East +27 86 £35,000 - 17
Wales +12 73 £40,000 +14.45% 13
Northern Ireland -5 22 £42,500 -15.00% 3
Isle of Man - 1 £55,000 -

For the 6 months to 18 January 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CRM.

1 2,415 (32.99%) Microsoft
2 2,337 (31.93%) Dynamics CRM
3 1,698 (23.20%) Agile Software Development
4 1,626 (22.21%) Finance
5 1,497 (20.45%) SQL
6 1,283 (17.53%) C#
7 1,252 (17.10%) .NET
8 1,185 (16.19%) Marketing
9 1,118 (15.27%) ERP
9 1,118 (15.27%) Salesforce.com
10 1,086 (14.84%) JavaScript
11 996 (13.61%) SQL Server
12 920 (12.57%) Project Management
13 807 (11.02%) Business Intelligence
14 792 (10.82%) HTML
15 784 (10.71%) SAP
16 737 (10.07%) Stakeholder Management
17 708 (9.67%) Advertising
18 698 (9.54%) Degree
19 687 (9.39%) Analytical Skills
20 663 (9.06%) Dynamics 365
21 635 (8.67%) SharePoint
22 625 (8.54%) Oracle
23 614 (8.39%) CSS
24 600 (8.20%) Windows
25 581 (7.94%) ASP.NET
26 570 (7.79%) Microsoft Azure
27 546 (7.46%) E-Commerce
28 529 (7.23%) MVC
28 529 (7.23%) Retail

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 635 (8.67%) SharePoint
2 301 (4.11%) CMS
3 130 (1.78%) MS Exchange
4 117 (1.60%) BizTalk Server
5 66 (0.90%) IIS
5 66 (0.90%) Tomcat
6 64 (0.87%) Oracle SOA Suite
6 64 (0.87%) WebSphere
7 63 (0.86%) Apache
8 61 (0.83%) Confluence
8 61 (0.83%) Skype for Business
9 55 (0.75%) Drupal
10 53 (0.72%) SharePoint 2013
11 48 (0.66%) Umbraco
12 43 (0.59%) NetWeaver
12 43 (0.59%) WordPress
13 42 (0.57%) JBoss
14 37 (0.51%) Exchange Server 2013
14 37 (0.51%) Sitecore CMS
15 36 (0.49%) Exchange Server 2010
Applications
1 437 (5.97%) Microsoft Office
2 328 (4.48%) Microsoft Excel
3 79 (1.08%) MS Visio
4 76 (1.04%) Microsoft Project
5 66 (0.90%) Microsoft PowerPoint
6 48 (0.66%) Photoshop
7 18 (0.25%) Adobe Illustrator
8 17 (0.23%) Adobe Creative Suite
9 15 (0.20%) Spreadsheet
10 12 (0.16%) Chatbot
11 9 (0.12%) InDesign
12 8 (0.11%) InfoPath
13 7 (0.096%) Adobe Captivate
13 7 (0.096%) SPSS
14 2 (0.027%) SketchUp
14 2 (0.027%) SOLIDWORKS
15 1 (0.014%) Camtasia
15 1 (0.014%) HipChat
15 1 (0.014%) InVision
15 1 (0.014%) Moqups
Business Applications
1 2,337 (31.93%) Dynamics CRM
2 318 (4.34%) Dynamics AX
3 299 (4.08%) Salesforce.com CRM
4 233 (3.18%) NetSuite
5 214 (2.92%) SAP CRM
6 184 (2.51%) Dynamics NAV
7 117 (1.60%) SAP Hybris
8 66 (0.90%) Eloqua
9 63 (0.86%) Dynamics GP
10 62 (0.85%) SAP Business One
11 46 (0.63%) SAP ERP
12 44 (0.60%) Oracle EBS
13 39 (0.53%) Magento
14 35 (0.48%) Adobe Campaign
14 35 (0.48%) SAP SD
15 29 (0.40%) Oracle CRM
16 27 (0.37%) Raiser's Edge
17 26 (0.36%) Oracle ERP
18 25 (0.34%) Payment Gateway
19 24 (0.33%) Sage X3
Cloud Services
1 663 (9.06%) Dynamics 365
2 570 (7.79%) Microsoft Azure
3 403 (5.51%) SaaS
4 373 (5.10%) Office 365
5 292 (3.99%) Amazon AWS
6 169 (2.31%) PaaS
7 127 (1.73%) IaaS
8 80 (1.09%) Salesforce Service Cloud
9 72 (0.98%) Google Analytics
10 58 (0.79%) Salesforce Sales Cloud
11 54 (0.74%) Force.com
12 48 (0.66%) OneDrive
13 42 (0.57%) Cloud Computing
14 41 (0.56%) SuccessFactors
15 38 (0.52%) Serverless
16 34 (0.46%) GitHub
17 29 (0.40%) Oracle CX
18 27 (0.37%) Oracle Service Cloud
19 26 (0.36%) AdWords
19 26 (0.36%) Silverpop
Communications & Networking
1 107 (1.46%) Firewall
2 100 (1.37%) VoIP
3 92 (1.26%) Internet
4 86 (1.17%) Intranet
5 79 (1.08%) VPN
6 78 (1.07%) DNS
6 78 (1.07%) LAN
7 77 (1.05%) WAN
8 69 (0.94%) TCP/IP
9 60 (0.82%) DHCP
10 59 (0.81%) Skype
11 47 (0.64%) SAN
12 43 (0.59%) SMS
13 42 (0.57%) VLAN
14 39 (0.53%) HTTP
15 34 (0.46%) Unified Communications
16 29 (0.40%) MPLS
17 26 (0.36%) Wireless
18 24 (0.33%) NAS
18 24 (0.33%) Wi-Fi
Database & Business Intelligence
1 996 (13.61%) SQL Server
2 390 (5.33%) SQL Server Reporting Services
3 310 (4.23%) SQL Server Integration Services
4 290 (3.96%) Data Warehouse
5 251 (3.43%) MySQL
6 193 (2.64%) Power BI
7 167 (2.28%) Big Data
8 139 (1.90%) SQL Server Analysis Services
9 116 (1.58%) Relational Database
10 94 (1.28%) SQL Server 2012
11 77 (1.05%) SQL Server 2008
12 75 (1.02%) SAP BW
13 71 (0.97%) NoSQL
14 69 (0.94%) SAP HANA
15 67 (0.92%) Oracle Database
16 64 (0.87%) Hadoop
16 64 (0.87%) MongoDB
17 61 (0.83%) BusinessObjects
18 56 (0.77%) PostgreSQL
19 50 (0.68%) QlikView
Development Applications
1 194 (2.65%) Git (software)
2 183 (2.50%) JIRA
3 165 (2.25%) Visual Studio
4 134 (1.83%) Team Foundation Server
5 83 (1.13%) Jenkins
6 81 (1.11%) Selenium
7 57 (0.78%) JUnit
8 51 (0.70%) LSMW
8 51 (0.70%) Visual Studio Team System
9 48 (0.66%) Subversion
10 44 (0.60%) WebDriver
11 39 (0.53%) gulp
12 38 (0.52%) Maven
13 32 (0.44%) Cucumber
14 26 (0.36%) SoapUI
15 25 (0.34%) Mockito
16 24 (0.33%) Eclipse
17 23 (0.31%) Oracle Forms
17 23 (0.31%) Vagrant
18 20 (0.27%) MSBuild
General
1 1,626 (22.21%) Finance
2 1,185 (16.19%) Marketing
3 708 (9.67%) Advertising
4 529 (7.23%) Retail
5 259 (3.54%) Manufacturing
6 240 (3.28%) Banking
7 233 (3.18%) Legal
8 217 (2.96%) Telecoms
9 150 (2.05%) Billing
10 111 (1.52%) Law
11 105 (1.43%) Games
12 103 (1.41%) Publishing
13 96 (1.31%) Back Office
14 83 (1.13%) Investment Banking
15 52 (0.71%) Electronics
16 42 (0.57%) German Language
17 40 (0.55%) French Language
18 36 (0.49%) Retail Banking
19 33 (0.45%) Front Office
20 29 (0.40%) Pharmaceutical
Job Titles
1 1,588 (21.69%) Developer
2 1,284 (17.54%) Analyst
3 852 (11.64%) Consultant
4 677 (9.25%) Architect
5 493 (6.73%) Business Analyst
6 478 (6.53%) Project Manager
7 435 (5.94%) CRM Developer
8 344 (4.70%) Solutions Architect
9 330 (4.51%) CRM Consultant
10 293 (4.00%) .NET Developer
11 287 (3.92%) Support Analyst
12 282 (3.85%) Administrator
13 268 (3.66%) Dynamics CRM Developer
14 267 (3.65%) CRM Analyst
15 258 (3.52%) C# Developer
16 246 (3.36%) CRM Manager
17 216 (2.95%) Applications Support
18 210 (2.87%) Senior Developer
19 206 (2.81%) IT Manager
20 194 (2.65%) C# .NET Developer
Libraries, Frameworks & Software Standards
1 1,252 (17.10%) .NET
2 792 (10.82%) HTML
3 614 (8.39%) CSS
4 581 (7.94%) ASP.NET
5 399 (5.45%) Web Services
6 308 (4.21%) AngularJS
7 293 (4.00%) jQuery
8 247 (3.37%) XML
9 240 (3.28%) .NET Framework
10 224 (3.06%) HTML5
11 194 (2.65%) REST
12 189 (2.58%) ASP.NET MVC
13 173 (2.36%) SOAP
14 161 (2.20%) RESTful
15 158 (2.16%) Mason
16 144 (1.97%) ASP.NET Web API
17 142 (1.94%) WCF
18 130 (1.78%) Visualforce
19 126 (1.72%) Node.js
20 115 (1.57%) Twitter Bootstrap
Miscellaneous
1 687 (9.39%) Analytical Skills
2 251 (3.43%) User Experience
3 246 (3.36%) Computer Science
4 174 (2.38%) Management Information System
5 167 (2.28%) Enterprise Software
6 149 (2.04%) Social Media
7 125 (1.71%) Mobile App
8 93 (1.27%) Greenfield Project
9 81 (1.11%) Fintech
10 75 (1.02%) Data Centre
11 73 (1.00%) Data Structures
12 48 (0.66%) EPoS
12 48 (0.66%) iPad
13 47 (0.64%) Public Cloud
14 41 (0.56%) Replication
15 36 (0.49%) Virtual Team
16 34 (0.46%) Marketing Technology
16 34 (0.46%) NHS
17 32 (0.44%) FMCG
18 31 (0.42%) Algorithms
Operating Systems
1 600 (8.20%) Windows
2 274 (3.74%) Windows Server
3 270 (3.69%) Linux
4 133 (1.82%) Windows Server 2008
5 120 (1.64%) Windows Server 2012
6 118 (1.61%) Windows 7
7 106 (1.45%) Windows 10
8 104 (1.42%) Unix
9 72 (0.98%) Apple iOS
10 66 (0.90%) Android
11 53 (0.72%) Windows Server 2003
12 36 (0.49%) Ubuntu
13 34 (0.46%) CentOS
14 32 (0.44%) Windows 8
15 28 (0.38%) Mac OS X
16 15 (0.20%) Windows XP
17 12 (0.16%) Red Hat Enterprise Linux
18 10 (0.14%) AIX
18 10 (0.14%) Mac OS
19 9 (0.12%) Solaris
Processes & Methodologies
1 1,698 (23.20%) Agile Software Development
2 1,118 (15.27%) ERP
3 920 (12.57%) Project Management
4 807 (11.02%) Business Intelligence
5 737 (10.07%) Stakeholder Management
6 546 (7.46%) E-Commerce
7 529 (7.23%) MVC
8 517 (7.06%) Analytics
9 498 (6.80%) Scrum
10 447 (6.11%) Migration
11 421 (5.75%) Business Development
12 411 (5.61%) Business Analysis
13 384 (5.25%) SDLC
14 377 (5.15%) ITIL
15 372 (5.08%) Coaching
16 370 (5.05%) Web Development
17 344 (4.70%) Presales
18 322 (4.40%) Mentoring
19 294 (4.02%) PRINCE2
19 294 (4.02%) Workflow
Programming Languages
1 1,497 (20.45%) SQL
2 1,283 (17.53%) C#
3 1,086 (14.84%) JavaScript
4 462 (6.31%) Java
5 297 (4.06%) PHP
6 274 (3.74%) T-SQL
7 154 (2.10%) Apex Code
8 145 (1.98%) PowerShell
9 137 (1.87%) Python
10 136 (1.86%) VB.NET
11 131 (1.79%) ABAP
12 83 (1.13%) C
13 80 (1.09%) PL/SQL
14 76 (1.04%) Ruby
15 74 (1.01%) VBA
16 72 (0.98%) Bash Shell
17 57 (0.78%) Perl
18 56 (0.77%) VB
19 47 (0.64%) C++
20 34 (0.46%) Korn
Qualifications
1 698 (9.54%) Degree
2 226 (3.09%) Microsoft Certification
3 93 (1.27%) Computer Science Degree
4 75 (1.02%) ISEB
5 70 (0.96%) PRINCE2 Certification
6 67 (0.92%) PMI Certification
6 67 (0.92%) PMP
7 64 (0.87%) MCP
7 64 (0.87%) MCSE
8 54 (0.74%) Security Cleared
9 49 (0.67%) ISTQB
10 47 (0.64%) MCSA
11 44 (0.60%) SC Cleared
12 39 (0.53%) CISSP
13 34 (0.46%) CISA
14 33 (0.45%) A+ Certification
14 33 (0.45%) CISM
15 32 (0.44%) GIAC
16 31 (0.42%) ITIL Certification
17 29 (0.40%) Cisco Certification
Quality Assurance & Compliance
1 346 (4.73%) QA
2 183 (2.50%) SLA
3 153 (2.09%) Data Quality
4 111 (1.52%) GDPR
5 35 (0.48%) PMO
6 25 (0.34%) ISO/IEC 27001
7 18 (0.25%) PCI DSS
8 15 (0.20%) MiFID
8 15 (0.20%) Sarbanes-Oxley
9 7 (0.096%) HIPAA
10 6 (0.082%) GPG13
10 6 (0.082%) PMBOK
11 5 (0.068%) Actionable Recommendations
12 4 (0.055%) Cyber Essentials
13 3 (0.041%) COBIT
13 3 (0.041%) PSD2
14 2 (0.027%) ISO 9001
14 2 (0.027%) ISO/IEC 20000
15 1 (0.014%) SEPA
15 1 (0.014%) TickIT
System Software
1 310 (4.23%) Active Directory
2 127 (1.73%) VMware Infrastructure
3 78 (1.07%) Docker
4 72 (0.98%) Hyper-V
5 48 (0.66%) Terminal Services
6 28 (0.38%) XenApp
7 13 (0.18%) Virtual Desktop
7 13 (0.18%) vSphere
8 11 (0.15%) Virtual Machines
8 11 (0.15%) XenDesktop
9 10 (0.14%) HDFS
9 10 (0.14%) Virtual Servers
10 9 (0.12%) VMware ESXi
11 8 (0.11%) OpenAM
12 7 (0.096%) Terminal Server
12 7 (0.096%) Xen
13 6 (0.082%) Apache Flume
13 6 (0.082%) NFS
14 5 (0.068%) Veritas Cluster Server
15 4 (0.055%) KVM
Systems Management
1 42 (0.57%) SCCM
2 36 (0.49%) Opscode Chef
3 35 (0.48%) Puppet
4 26 (0.36%) WSUS
5 24 (0.33%) Ansible
5 24 (0.33%) Kubernetes
6 16 (0.22%) Backup Exec
7 15 (0.20%) HP Quality Center
8 13 (0.18%) Norton AntiVirus
8 13 (0.18%) Terraform
9 12 (0.16%) Data Guard
10 11 (0.15%) Oozie
10 11 (0.15%) SCOM
11 10 (0.14%) Systems Management Server (SMS)
12 8 (0.11%) Microsoft Clustering
12 8 (0.11%) Symantec Endpoint Protection
12 8 (0.11%) vRealize
13 7 (0.096%) Marathon
13 7 (0.096%) NetBackup
14 6 (0.082%) cPanel
Vendors
1 2,415 (32.99%) Microsoft
2 1,118 (15.27%) Salesforce.com
3 784 (10.71%) SAP
4 625 (8.54%) Oracle
5 231 (3.16%) VMware
6 184 (2.51%) Google
7 182 (2.49%) Sage
8 179 (2.45%) hybris
9 147 (2.01%) Citrix
10 146 (1.99%) Infor
11 136 (1.86%) Siebel
12 134 (1.83%) Adobe
13 125 (1.71%) Tableau
14 121 (1.65%) Epicor
15 113 (1.54%) IBM
16 91 (1.24%) Cisco
17 80 (1.09%) Marketo
18 66 (0.90%) JD Edwards
19 64 (0.87%) Informatica
20 63 (0.86%) HP