Period
to 2 April 2020

The following table provides summary statistics for permanent job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 2 April 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 95 81 68
Rank change year-on-year -14 -13 +8
Permanent jobs citing CRM 3,701 5,364 7,618
As % of all permanent jobs advertised in the UK 3.16% 3.62% 4.30%
As % of the Processes & Methodologies category 3.44% 3.93% 4.67%
Number of salaries quoted 3,174 4,562 6,946
Median annual salary £50,000 £50,000 £50,000
10th Percentile £30,000 £28,750 £29,500
90th Percentile £85,000 £83,750 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,508
% change year-on-year +5.56% -1.12% +7.08%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 107,655 136,498 163,181
As % of all permanent IT jobs advertised in the UK 91.91% 92.20% 92.20%
Number of salaries quoted 85,344 107,439 132,858
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,000 £29,000
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

CRM
Job Vacancy Trend

Job postings citing CRM as a proportion of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Salary Trend

3-month moving average salary quoted in jobs citing CRM.

Salary trend for CRM in the UK

CRM
Salary Histogram

Salary distribution for jobs citing CRM over the 6 months to 2 April 2020.

Salary histogram for CRM in the UK

CRM
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the UK over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 3,328 £50,000 - 619
UK excluding London -11 1,911 £47,500 +5.56% 444
London -28 1,460 £55,000 - 208
South East +3 691 £47,500 +5.56% 126
North of England -7 358 £47,500 +11.76% 97
South West +17 267 £47,500 +26.67% 71
Midlands -37 267 £50,000 +25.00% 85
Work from Home -37 256 £55,000 - 97
East of England +4 229 £57,500 +9.52% 33
North West -19 207 £47,500 +5.56% 55
West Midlands -39 148 £41,250 -10.33% 58
Yorkshire +11 122 £45,000 +12.50% 29
East Midlands -2 119 £60,000 +71.43% 27
Scotland -42 69 £45,000 -10.00% 13
North East +22 29 £45,000 -5.26% 13
Wales -28 27 £42,500 +18.06% 16
Northern Ireland -7 2 £32,000 -46.67% 1
Channel Islands - 1 £47,500 - 3

For the 6 months to 2 April 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CRM.

1 1,206 (32.59%) Microsoft
2 1,179 (31.86%) Dynamics CRM
3 1,034 (27.94%) Agile Software Development
4 923 (24.94%) SQL
5 905 (24.45%) Finance
6 836 (22.59%) Azure
7 801 (21.64%) .NET
8 705 (19.05%) Salesforce.com
9 703 (18.99%) Dynamics 365
10 660 (17.83%) Marketing
11 579 (15.64%) C#
12 538 (14.54%) SQL Server
13 528 (14.27%) Business Intelligence
14 504 (13.62%) JavaScript
15 503 (13.59%) ERP
16 491 (13.27%) SAP
17 464 (12.54%) Oracle
18 461 (12.46%) SharePoint
19 417 (11.27%) Analytical Skills
20 400 (10.81%) Project Management
21 382 (10.32%) Problem-Solving
22 379 (10.24%) Java
23 360 (9.73%) Degree
24 357 (9.65%) SaaS
25 349 (9.43%) HTML
26 317 (8.57%) Scrum
27 309 (8.35%) Windows
28 300 (8.11%) Office 365
29 283 (7.65%) Stakeholder Management
30 279 (7.54%) Analytics

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 461 (12.46%) SharePoint
2 184 (4.97%) BizTalk Server
3 175 (4.73%) CMS
4 81 (2.19%) Confluence
5 52 (1.41%) IIS
6 37 (1.00%) SAS
7 33 (0.89%) Sitecore CMS
7 33 (0.89%) Umbraco
8 28 (0.76%) WordPress
9 25 (0.68%) Drupal
10 23 (0.62%) Apache
11 22 (0.59%) MS Exchange
11 22 (0.59%) Oracle Workflow
12 20 (0.54%) NetWeaver
13 18 (0.49%) EPiServer
14 17 (0.46%) Skype for Business
14 17 (0.46%) WebSphere
15 16 (0.43%) SAP Portal
16 14 (0.38%) Adobe Experience Manager
17 10 (0.27%) Elasticsearch
Applications
1 244 (6.59%) Microsoft Office
2 207 (5.59%) Microsoft Excel
3 71 (1.92%) Microsoft PowerPoint
4 52 (1.41%) MS Visio
5 39 (1.05%) Microsoft Project
6 18 (0.49%) Spreadsheet
7 13 (0.35%) SPSS
8 12 (0.32%) Photoshop
9 8 (0.22%) Adobe Premiere
10 4 (0.11%) Adobe Creative Suite
10 4 (0.11%) Adobe XD
11 3 (0.081%) Adobe Illustrator
11 3 (0.081%) Sketch
12 2 (0.054%) InDesign
12 2 (0.054%) InVision
13 1 (0.027%) Adobe After Effects
13 1 (0.027%) Siemens NX
Business Applications
1 1,179 (31.86%) Dynamics CRM
2 209 (5.65%) Dynamics AX
3 157 (4.24%) Salesforce.com CRM
4 130 (3.51%) NetSuite
5 84 (2.27%) SAP CRM
6 57 (1.54%) SAP S/4HANA
7 56 (1.51%) Dynamics NAV
8 29 (0.78%) SAP Hybris
9 26 (0.70%) SAP SD
10 23 (0.62%) Oracle Applications
10 23 (0.62%) Oracle CRM
11 19 (0.51%) FastStats
12 18 (0.49%) SAP EHS
12 18 (0.49%) SAP ERP
13 16 (0.43%) Adobe Campaign
13 16 (0.43%) JDE OneWorld
13 16 (0.43%) SAP Business One
13 16 (0.43%) SAP Oil and Gas
14 14 (0.38%) Oracle Financials
14 14 (0.38%) Raiser's Edge
Cloud Services
1 836 (22.59%) Azure
2 703 (18.99%) Dynamics 365
3 357 (9.65%) SaaS
4 300 (8.11%) Office 365
5 269 (7.27%) AWS
6 201 (5.43%) Power Platform
7 129 (3.49%) PaaS
8 98 (2.65%) Cloud Computing
9 76 (2.05%) IaaS
10 65 (1.76%) Salesforce Service Cloud
11 64 (1.73%) Salesforce Sales Cloud
12 59 (1.59%) Serverless
13 54 (1.46%) Oracle CX
14 45 (1.22%) Oracle Service Cloud
15 41 (1.11%) Google Analytics
16 40 (1.08%) PowerApps
17 35 (0.95%) Azure Functions
18 32 (0.86%) GitHub
19 29 (0.78%) Azure Data Factory
19 29 (0.78%) Microsoft Flow
Communications & Networking
1 63 (1.70%) Internet
2 60 (1.62%) VoIP
3 54 (1.46%) Firewall
4 46 (1.24%) DNS
5 34 (0.92%) WAN
6 32 (0.86%) TCP/IP
7 31 (0.84%) LAN
8 27 (0.73%) Skype
9 26 (0.70%) DHCP
9 26 (0.70%) Intranet
10 25 (0.68%) SAN
11 22 (0.59%) Unified Communications
11 22 (0.59%) VPN
12 21 (0.57%) Wi-Fi
13 18 (0.49%) MPLS
13 18 (0.49%) WebEx
14 17 (0.46%) SMS
15 14 (0.38%) Wireless
16 13 (0.35%) NetScaler
17 12 (0.32%) Broadband
Database & Business Intelligence
1 538 (14.54%) SQL Server
2 190 (5.13%) BusinessObjects
3 181 (4.89%) Power BI
4 173 (4.67%) SQL Server Reporting Services
5 158 (4.27%) SQL Server Integration Services
6 148 (4.00%) MySQL
7 139 (3.76%) Data Warehouse
8 65 (1.76%) SAP HANA
9 61 (1.65%) Big Data
10 55 (1.49%) Relational Database
11 44 (1.19%) Oracle Reports
11 44 (1.19%) SQL Server Analysis Services
12 43 (1.16%) SQL Server 2008
13 42 (1.13%) SQL Server 2016
14 41 (1.11%) Azure SQL Database
15 37 (1.00%) Data Lake
16 35 (0.95%) SAP BW
17 30 (0.81%) Oracle Database
18 27 (0.73%) Data Mining
19 25 (0.68%) Crystal Reports
Development Applications
1 240 (6.48%) JIRA
2 113 (3.05%) Visual Studio
3 112 (3.03%) Git (software)
4 74 (2.00%) Team Foundation Server
5 73 (1.97%) Jenkins
6 36 (0.97%) Selenium
7 29 (0.78%) Bitbucket
8 23 (0.62%) Cucumber
8 23 (0.62%) Eclipse
9 22 (0.59%) Octopus Deploy
10 20 (0.54%) Ant
10 20 (0.54%) SQL Server Management Studio (SSMS)
11 19 (0.51%) Gradle
11 19 (0.51%) Maven
12 16 (0.43%) Subversion
13 15 (0.41%) Postman
13 15 (0.41%) WebDriver
14 14 (0.38%) Visual Studio Team System
15 13 (0.35%) Atlassian Bamboo
16 12 (0.32%) JUnit
General
1 905 (24.45%) Finance
2 660 (17.83%) Marketing
3 233 (6.30%) Retail
4 156 (4.22%) Legal
5 136 (3.67%) Manufacturing
6 115 (3.11%) Telecoms
7 104 (2.81%) Public Sector
8 102 (2.76%) Law
9 77 (2.08%) Banking
10 70 (1.89%) Back Office
11 61 (1.65%) Advertising
12 48 (1.30%) Billing
13 38 (1.03%) Front Office
14 36 (0.97%) Games
15 27 (0.73%) Automotive
16 20 (0.54%) Local Government
17 15 (0.41%) Electronics
17 15 (0.41%) Financial Institution
17 15 (0.41%) Pharmaceutical
17 15 (0.41%) Publishing
Job Titles
1 820 (22.16%) Developer
2 527 (14.24%) Analyst
3 387 (10.46%) Consultant
4 381 (10.29%) Architect
5 235 (6.35%) Project Manager
6 205 (5.54%) Solutions Architect
7 171 (4.62%) .NET Developer
8 146 (3.94%) Administrator
9 139 (3.76%) Business Analyst
10 129 (3.49%) Applications Support
11 121 (3.27%) CRM Manager
11 121 (3.27%) Support Analyst
12 119 (3.22%) Senior Developer
13 110 (2.97%) CRM Developer
14 109 (2.95%) CRM Architect
15 101 (2.73%) Software Developer
16 98 (2.65%) C# Developer
17 97 (2.62%) IT Manager
18 93 (2.51%) CRM Consultant
19 88 (2.38%) CRM Analyst
Libraries, Frameworks & Software Standards
1 801 (21.64%) .NET
2 349 (9.43%) HTML
3 263 (7.11%) CSS
4 190 (5.13%) AngularJS
5 185 (5.00%) J2EE
6 181 (4.89%) REST
7 179 (4.84%) ASP.NET
8 168 (4.54%) Web Services
9 131 (3.54%) XML
10 113 (3.05%) .NET Framework
11 102 (2.76%) React
12 99 (2.67%) .NET Core
12 99 (2.67%) jQuery
13 85 (2.30%) SOAP
14 75 (2.03%) HTML5
15 69 (1.86%) ASP.NET MVC
16 67 (1.81%) JSON
17 66 (1.78%) Laravel
18 62 (1.68%) Node.js
19 60 (1.62%) RESTful
Miscellaneous
1 417 (11.27%) Analytical Skills
2 131 (3.54%) Self-Motivation
3 130 (3.51%) Management Information System
4 123 (3.32%) User Experience
5 106 (2.86%) Mobile App
6 103 (2.78%) Greenfield Project
7 97 (2.62%) Enterprise Software
8 55 (1.49%) Social Media
9 39 (1.05%) Data Structures
10 36 (0.97%) Data Centre
11 33 (0.89%) Driving Licence
12 31 (0.84%) EPoS
13 28 (0.76%) Fixed Income
13 28 (0.76%) Virtual Team
14 26 (0.70%) Marketing Technology
15 25 (0.68%) Linux Command Line
16 24 (0.65%) Public Cloud
17 21 (0.57%) Life Science
17 21 (0.57%) PMI
18 18 (0.49%) Hybrid Cloud
Operating Systems
1 309 (8.35%) Windows
2 157 (4.24%) Linux
3 132 (3.57%) Windows Server
4 62 (1.68%) Unix
5 56 (1.51%) Windows 10
6 45 (1.22%) Windows Server 2012
7 40 (1.08%) Apple iOS
8 37 (1.00%) Android
9 26 (0.70%) Windows Server 2016
10 24 (0.65%) Mac OS
10 24 (0.65%) Windows Server 2008
11 11 (0.30%) Windows 7
12 10 (0.27%) Mac OS X
13 6 (0.16%) Debian
14 5 (0.14%) AIX
14 5 (0.14%) Red Hat Enterprise Linux
14 5 (0.14%) Ubuntu
14 5 (0.14%) Windows Server 2003
14 5 (0.14%) Windows Server 2019
14 5 (0.14%) zOS
Processes & Methodologies
1 1,034 (27.94%) Agile Software Development
2 528 (14.27%) Business Intelligence
3 503 (13.59%) ERP
4 400 (10.81%) Project Management
5 382 (10.32%) Problem-Solving
6 317 (8.57%) Scrum
7 283 (7.65%) Stakeholder Management
8 279 (7.54%) Analytics
9 222 (6.00%) E-Commerce
10 213 (5.76%) Project Delivery
11 205 (5.54%) Waterfall
12 202 (5.46%) ITIL
13 197 (5.32%) Migration
14 192 (5.19%) DevOps
15 189 (5.11%) MVC
16 173 (4.67%) Business Development
17 168 (4.54%) Presales
18 167 (4.51%) Decision-Making
19 163 (4.40%) Workflow
20 155 (4.19%) Business Analysis
Programming Languages
1 923 (24.94%) SQL
2 579 (15.64%) C#
3 504 (13.62%) JavaScript
4 379 (10.24%) Java
5 159 (4.30%) PHP
6 144 (3.89%) Python
7 141 (3.81%) T-SQL
8 112 (3.03%) C
9 85 (2.30%) PowerShell
10 78 (2.11%) Apex Code
11 54 (1.46%) ABAP
12 42 (1.13%) R
13 40 (1.08%) TypeScript
14 34 (0.92%) VBA
15 24 (0.65%) VB.NET
16 19 (0.51%) Bash Shell
16 19 (0.51%) SAPscript
17 18 (0.49%) VB
17 18 (0.49%) VBScript
18 12 (0.32%) X++
Qualifications
1 360 (9.73%) Degree
2 70 (1.89%) Computer Science Degree
3 54 (1.46%) Microsoft Certification
4 41 (1.11%) Security Cleared
5 35 (0.95%) PMI Certification
6 30 (0.81%) SC Cleared
7 28 (0.76%) PMP
8 26 (0.70%) ACCA
9 22 (0.59%) MCSE
10 21 (0.57%) MCSA
11 20 (0.54%) CIMA
12 19 (0.51%) ITIL Certification
12 19 (0.51%) TOGAF Certification
13 17 (0.46%) DBS Check
13 17 (0.46%) ISEB
14 15 (0.41%) MCP
15 12 (0.32%) Cisco Certification
15 12 (0.32%) Numerate Degree
16 10 (0.27%) CCNA
16 10 (0.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 181 (4.89%) QA
2 60 (1.62%) Data Quality
3 59 (1.59%) SLA
4 51 (1.38%) GDPR
5 33 (0.89%) PMO
6 29 (0.78%) ISO/IEC 27001
7 27 (0.73%) Actionable Recommendations
8 10 (0.27%) PCI DSS
9 8 (0.22%) GMP
10 7 (0.19%) ISO/IEC 20000
11 6 (0.16%) ISO 26262
12 5 (0.14%) COBIT
12 5 (0.14%) ISO 9001
12 5 (0.14%) PSD2
13 4 (0.11%) Cyber Essentials
13 4 (0.11%) PMBOK
13 4 (0.11%) WCAG
14 3 (0.081%) NIST
15 2 (0.054%) RMADS
16 1 (0.027%) BS25999
System Software
1 179 (4.84%) Active Directory
2 53 (1.43%) Docker
3 52 (1.41%) Hyper-V
4 41 (1.11%) VMware Infrastructure
5 20 (0.54%) VMware ESXi
6 18 (0.49%) XenDesktop
7 8 (0.22%) Microsoft App-V
7 8 (0.22%) XenApp
8 7 (0.19%) Terminal Services
9 6 (0.16%) Virtual Desktop
9 6 (0.16%) Virtual Servers
10 5 (0.14%) Virtual Machines
10 5 (0.14%) Xen
11 4 (0.11%) ACF2
11 4 (0.11%) Microsoft Virtual Server
11 4 (0.11%) RACF
11 4 (0.11%) vSphere
12 3 (0.081%) ISA Server
13 1 (0.027%) Firmware
13 1 (0.027%) Kamailio
Systems Management
1 46 (1.24%) SCCM
2 21 (0.57%) Microsoft Intune
3 18 (0.49%) Kubernetes
4 14 (0.38%) SCOM
5 13 (0.35%) Backup Exec
6 12 (0.32%) Microsoft Data Protection Manager
6 12 (0.32%) Opscode Chef
7 11 (0.30%) Terraform
8 9 (0.24%) Ansible
8 9 (0.24%) Puppet
9 8 (0.22%) SCOrch
10 7 (0.19%) Cisco UCCX
10 7 (0.19%) Systems Management Server (SMS)
11 6 (0.16%) HP UCMDB
11 6 (0.16%) Single Sign-On
12 4 (0.11%) EMC NetWorker
12 4 (0.11%) OpenView
12 4 (0.11%) WSUS
13 3 (0.081%) Grafana
13 3 (0.081%) Kibana
Vendors
1 1,206 (32.59%) Microsoft
2 705 (19.05%) Salesforce.com
3 491 (13.27%) SAP
4 464 (12.54%) Oracle
5 100 (2.70%) JD Edwards
6 95 (2.57%) Tableau
6 95 (2.57%) VMware
7 80 (2.16%) Adobe
8 68 (1.84%) Google
9 56 (1.51%) Citrix
10 55 (1.49%) Sage
11 52 (1.41%) MuleSoft
12 51 (1.38%) hybris
13 46 (1.24%) Workday
14 44 (1.19%) Pardot
15 42 (1.13%) Cisco
16 40 (1.08%) IBM
17 38 (1.03%) HP
17 38 (1.03%) Sitecore
18 36 (0.97%) Veeam