1st Line Support Jobs in Yorkshire

First Line Support
England > Yorkshire

The median First Line Support salary in Yorkshire is £28,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 137 184 256
Rank change year-on-year +47 +72 +6
Permanent jobs requiring a 1st Line Support 25 40 37
As % of all permanent jobs advertised in Yorkshire 0.85% 0.67% 0.48%
As % of the Job Titles category 0.93% 0.70% 0.53%
Number of salaries quoted 25 37 16
10th Percentile £23,500 £14,600 £21,212
25th Percentile £25,750 £20,500 £22,000
Median annual salary (50th Percentile) £28,000 £23,000 £24,000
Median % change year-on-year +21.74% -4.17% +7.26%
75th Percentile £30,000 £25,250 £27,438
90th Percentile £32,550 - £28,750
England median annual salary £27,500 £25,000 £25,000
% change year-on-year +10.00% - +4.17%

All Permanent IT Job Vacancies
Yorkshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Yorkshire with a recognized job title 2,683 5,719 7,026
% of permanent jobs with a recognized job title 90.76% 95.49% 90.99%
Number of salaries quoted 1,285 4,408 3,438
10th Percentile £26,000 £27,000 £31,000
25th Percentile £31,250 £35,000 £39,000
Median annual salary (50th Percentile) £47,683 £48,620 £53,000
Median % change year-on-year -1.93% -8.26% +6.00%
75th Percentile £67,500 £65,000 £70,000
90th Percentile £85,000 £79,250 £82,500
England median annual salary £56,000 £52,500 £60,800
% change year-on-year +6.67% -13.65% +1.33%

1st Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for 1st Line Support in Yorkshire

1st Line Support
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing 1st Line Support in Yorkshire.

Salary trend for 1st Line Support in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Yorkshire +48 4 £26,750 +9.18% 6
West Yorkshire +36 3 £27,500 +21.15% 6
North Yorkshire -19 1 £24,000 -2.04% 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Yorkshire

For the 6 months to 28 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 1st Line Support in the job title.

1 22 (88.00%) Windows
2 14 (56.00%) Microsoft 365
3 13 (52.00%) Microsoft
4 12 (48.00%) Windows Server
4 12 (48.00%) Windows 10
5 10 (40.00%) Cybersecurity
5 10 (40.00%) Active Directory
5 10 (40.00%) VoIP
5 10 (40.00%) Telecoms
6 9 (36.00%) Customer Service
7 8 (32.00%) Social Skills
8 7 (28.00%) Problem-Solving
9 5 (20.00%) Server Management
10 3 (12.00%) Law
10 3 (12.00%) Manufacturing
11 2 (8.00%) SQL Server
11 2 (8.00%) CRM
11 2 (8.00%) SharePoint
11 2 (8.00%) Azure
11 2 (8.00%) AWS
11 2 (8.00%) Software Testing
11 2 (8.00%) Mathematics
11 2 (8.00%) Android
11 2 (8.00%) Migration
11 2 (8.00%) Organisational Skills
11 2 (8.00%) Exploratory Testing
11 2 (8.00%) Analytical Thinking
11 2 (8.00%) Self-Motivation
11 2 (8.00%) SLA
11 2 (8.00%) Data Privacy

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.00%) SharePoint
Applications
1 1 (4.00%) Microsoft Office
Cloud Services
1 14 (56.00%) Microsoft 365
2 2 (8.00%) AWS
2 2 (8.00%) Azure
2 2 (8.00%) Entra ID
2 2 (8.00%) SaaS
Communications & Networking
1 10 (40.00%) VoIP
2 1 (4.00%) LAN
2 1 (4.00%) WAN
2 1 (4.00%) Wireless
Database & Business Intelligence
1 2 (8.00%) SQL Server
General
1 10 (40.00%) Telecoms
2 8 (32.00%) Social Skills
3 3 (12.00%) Law
3 3 (12.00%) Manufacturing
4 2 (8.00%) Analytical Skills
4 2 (8.00%) Organisational Skills
Miscellaneous
1 2 (8.00%) Mobile App
1 2 (8.00%) Self-Motivation
Operating Systems
1 22 (88.00%) Windows
2 12 (48.00%) Windows 10
2 12 (48.00%) Windows Server
3 2 (8.00%) Android
Processes & Methodologies
1 10 (40.00%) Cybersecurity
2 9 (36.00%) Customer Service
3 7 (28.00%) Problem-Solving
4 5 (20.00%) Server Management
5 2 (8.00%) Analytical Thinking
5 2 (8.00%) CRM
5 2 (8.00%) Data Privacy
5 2 (8.00%) Exploratory Testing
5 2 (8.00%) Mathematics
5 2 (8.00%) Migration
5 2 (8.00%) Mobile Device Management
5 2 (8.00%) Software Testing
6 1 (4.00%) Service Management
Quality Assurance & Compliance
1 2 (8.00%) SLA
System Software
1 10 (40.00%) Active Directory
Systems Management
1 2 (8.00%) Microsoft Intune
Vendors
1 13 (52.00%) Microsoft
2 2 (8.00%) Zoho