Period
to 20 November 2017

The median annual salary for a 1st Line Support was £20,000 in advertised job vacancies in Yorkshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > Yorkshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 260 234 305
Rank change year-on-year -26 +71 -3
Permanent jobs requiring a 1st Line Support 59 95 53
As % of all permanent IT jobs advertised in Yorkshire 0.60% 0.86% 0.40%
As % of the Job Titles category 0.62% 0.88% 0.41%
Number of salaries quoted 57 82 46
Yorkshire median annual salary £20,000 £19,750 £18,000
Median salary % change year-on-year +1.27% +9.72% -5.26%
10th Percentile £17,100 £17,000 £14,500
90th Percentile £23,750 £25,000 £25,250
England median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9562 10798 12914
% of permanent IT jobs with a recognized job title 97.44% 97.93% 97.76%
Number of salaries quoted 8026 9123 10586
Yorkshire median annual salary £41,500 £40,000 £40,000
Median salary % change year-on-year +3.75% - +6.67%
10th Percentile £25,000 £24,500 £25,000
90th Percentile £60,000 £62,500 £60,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 1st Line Support in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Yorkshire.

Salary trend for 1st Line Support in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -9 18 £20,000 -4.76% 3
South Yorkshire +13 13 £19,000 +8.57%
North Yorkshire -4 5 £21,500 +19.44%
East Yorkshire -11 3 £19,000 -15.56%
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 20 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring 1st Line Support in the job title.

1 37 (62.71%) Windows
2 35 (59.32%) Active Directory
3 23 (38.98%) Windows 10
3 23 (38.98%) Windows 7
4 21 (35.59%) Office 365
5 20 (33.90%) Analytical Skills
6 18 (30.51%) Windows 8
6 18 (30.51%) Root Cause Analysis
6 18 (30.51%) Microsoft
6 18 (30.51%) N-Tier
6 18 (30.51%) Windows Server 2008
7 10 (16.95%) SLA
8 7 (11.86%) Telecoms
8 7 (11.86%) ITIL
8 7 (11.86%) Microsoft Certification
9 6 (10.17%) Service Delivery
9 6 (10.17%) Microsoft Excel
10 5 (8.47%) Wireless
10 5 (8.47%) Smartphone
10 5 (8.47%) Computer Science
10 5 (8.47%) Microsoft Office
10 5 (8.47%) Cisco
10 5 (8.47%) CCNA
10 5 (8.47%) Cisco Certification
11 4 (6.78%) ITSM
11 4 (6.78%) Windows XP
11 4 (6.78%) Apple iOS
11 4 (6.78%) Driving Licence
12 3 (5.08%) PowerShell
12 3 (5.08%) Android

1st Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.69%) MS Exchange
1 1 (1.69%) Skype for Business
Applications
1 6 (10.17%) Microsoft Excel
2 5 (8.47%) Microsoft Office
Cloud Services
1 21 (35.59%) Office 365
Communications & Networking
1 5 (8.47%) Wireless
2 2 (3.39%) Internet
3 1 (1.69%) Intranet
3 1 (1.69%) Skype
3 1 (1.69%) TCP/IP
General
1 7 (11.86%) Telecoms
2 2 (3.39%) Manufacturing
3 1 (1.69%) Legal
Miscellaneous
1 20 (33.90%) Analytical Skills
2 18 (30.51%) N-Tier
3 5 (8.47%) Computer Science
3 5 (8.47%) Smartphone
4 4 (6.78%) Driving Licence
5 1 (1.69%) CMDB
Operating Systems
1 37 (62.71%) Windows
2 23 (38.98%) Windows 10
2 23 (38.98%) Windows 7
3 18 (30.51%) Windows 8
3 18 (30.51%) Windows Server 2008
4 4 (6.78%) Apple iOS
4 4 (6.78%) Windows XP
5 3 (5.08%) Android
5 3 (5.08%) Mac OS X
6 1 (1.69%) Windows Server
6 1 (1.69%) Windows Vista
Processes & Methodologies
1 18 (30.51%) Root Cause Analysis
2 7 (11.86%) ITIL
3 6 (10.17%) Service Delivery
4 4 (6.78%) ITSM
5 3 (5.08%) Business Development
5 3 (5.08%) Incident Management
6 2 (3.39%) Process Improvement
6 2 (3.39%) Time Management
7 1 (1.69%) Document Management
7 1 (1.69%) Knowledge Management
7 1 (1.69%) Mentoring
7 1 (1.69%) Service Desk Management
Programming Languages
1 3 (5.08%) PowerShell
1 3 (5.08%) SQL
Qualifications
1 7 (11.86%) Microsoft Certification
2 5 (8.47%) CCNA
2 5 (8.47%) Cisco Certification
3 3 (5.08%) A+ Certification
3 3 (5.08%) CCNP
3 3 (5.08%) ITIL Certification
3 3 (5.08%) MCDST
3 3 (5.08%) MCITP
Quality Assurance & Compliance
1 10 (16.95%) SLA
System Software
1 35 (59.32%) Active Directory
2 1 (1.69%) Hyper-V
Systems Management
1 1 (1.69%) SCCM
1 1 (1.69%) Systems Management Server (SMS)
Vendors
1 18 (30.51%) Microsoft
2 5 (8.47%) Cisco
3 3 (5.08%) LANDesk
4 2 (3.39%) Citrix
5 1 (1.69%) Apple
5 1 (1.69%) SAP
5 1 (1.69%) Sun