The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in Yorkshire during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
First Line Support
England / Yorkshire
Rank 198 214 234
Rank change year-on-year +16 +20  
Permanent jobs requiring a 1st Line Support 32 36 33
As % of all permanent IT jobs advertised in Yorkshire 0.60% 0.55% 0.44%
As % of the Job Titles category 0.61% 0.57% 0.45%
Number of salaries quoted 32 35 26
Median salary £21,000 £20,000 £19,000
Median salary % change year-on-year +5.00% +5.26%  
90% offered a salary of more than £17,500 £17,700 £17,000
10% offered a salary of more than £26,350 £24,600 £21,150
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Yorkshire
Permanent job vacancies with a job title containing a recognized job role 5228 6323 7373
As % of all permanent IT job vacancies advertised in Yorkshire 97.77% 97.20% 98.14%
Number of salaries quoted 4564 5258 5965
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in Yorkshire

The job posting trend of jobs advertised in Yorkshire that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in Yorkshire

1st Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Yorkshire.

Salary trend for 1st Line Support in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +31 17 £21,500 +2.38% 3
South Yorkshire +13 12 £21,000 -2.32%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in Yorkshire

For the 6 months to 27 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring 1st Line Support in the job title.

1 56 (64.37%) Windows
2 53 (60.92%) Active Directory
3 43 (49.43%) Microsoft
4 31 (35.63%) Windows Server
5 29 (33.33%) MS Office
6 28 (32.18%) ITIL
7 26 (29.89%) VMware
8 24 (27.59%) Windows 7
9 21 (24.14%) VMware Infrastructure
10 20 (22.99%) MS Excel
10 20 (22.99%) SLA
11 18 (20.69%) MS Exchange
12 15 (17.24%) Windows 10
13 13 (14.94%) Windows Server 2008
13 13 (14.94%) Bomgar
14 12 (13.79%) SCCM
14 12 (13.79%) Time Management
14 12 (13.79%) Microsoft Virtual Server
15 10 (11.49%) Citrix
16 9 (10.34%) SQL
17 8 (9.20%) NHS
17 8 (9.20%) Legal
17 8 (9.20%) Analytical Skills
18 7 (8.05%) Windows Server 2012
18 7 (8.05%) Windows XP
18 7 (8.05%) SQL Server
18 7 (8.05%) VPN
19 6 (6.90%) T-SQL
19 6 (6.90%) VBScript
19 6 (6.90%) JavaScript

1st Line Support Skill Set
Top Related IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (20.69%) MS Exchange
Applications
1 29 (33.33%) MS Office
2 20 (22.99%) MS Excel
Cloud Services
1 4 (4.60%) Office 365
Communications & Networking
1 7 (8.05%) VPN
2 6 (6.90%) Firewall
2 6 (6.90%) Remote Desktop
3 4 (4.60%) VoIP
4 3 (3.45%) SAN
5 2 (2.30%) Internet
5 2 (2.30%) TCP/IP
6 1 (1.15%) Broadband
6 1 (1.15%) DNS
Database & Business Intelligence
1 7 (8.05%) SQL Server
Development Applications
1 1 (1.15%) Eclipse
General
1 8 (9.20%) Legal
2 5 (5.75%) Law
3 3 (3.45%) Telecoms
4 2 (2.30%) Marketing
5 1 (1.15%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (3.45%) .NET
1 3 (3.45%) Apache Flex
1 3 (3.45%) ASP.NET
Miscellaneous
1 8 (9.20%) Analytical Skills
1 8 (9.20%) NHS
2 5 (5.75%) iPad
3 4 (4.60%) Data Centre
4 3 (3.45%) N-Tier
Operating Systems
1 56 (64.37%) Windows
2 31 (35.63%) Windows Server
3 24 (27.59%) Windows 7
4 15 (17.24%) Windows 10
5 13 (14.94%) Windows Server 2008
6 7 (8.05%) Windows Server 2012
6 7 (8.05%) Windows XP
7 5 (5.75%) Windows 8
7 5 (5.75%) Windows Vista
8 3 (3.45%) Windows Server 2003
9 2 (2.30%) Mac OS X
10 1 (1.15%) Unix
Processes & Methodologies
1 28 (32.18%) ITIL
2 12 (13.79%) Time Management
3 6 (6.90%) Case Management
4 5 (5.75%) Email Filtering
4 5 (5.75%) Kalman Filter
4 5 (5.75%) Web Filtering
5 3 (3.45%) Root Cause Analysis
6 2 (2.30%) Service Management
6 2 (2.30%) Software Deployment
6 2 (2.30%) Trend Analysis
7 1 (1.15%) Configuration Management
7 1 (1.15%) CRM
7 1 (1.15%) Data Protection
7 1 (1.15%) QMS
7 1 (1.15%) Service Delivery
Programming Languages
1 9 (10.34%) SQL
2 6 (6.90%) JavaScript
2 6 (6.90%) T-SQL
2 6 (6.90%) VBScript
3 3 (3.45%) C#
Qualifications
1 2 (2.30%) ITIL Foundation Certificate
2 1 (1.15%) Degree
2 1 (1.15%) ITIL Certification
2 1 (1.15%) MCDST
2 1 (1.15%) MCITP
2 1 (1.15%) MCSA
2 1 (1.15%) Microsoft Certification
Quality Assurance & Compliance
1 20 (22.99%) SLA
System Software
1 53 (60.92%) Active Directory
2 21 (24.14%) VMware Infrastructure
3 12 (13.79%) Microsoft Virtual Server
4 1 (1.15%) Hyper-V
Systems Management
1 12 (13.79%) SCCM
2 2 (2.30%) Backup Exec
2 2 (2.30%) DameWare
2 2 (2.30%) OpenView
2 2 (2.30%) OVSD
2 2 (2.30%) ServiceCenter
Vendors
1 43 (49.43%) Microsoft
2 26 (29.89%) VMware
3 13 (14.94%) Bomgar
4 10 (11.49%) Citrix
5 2 (2.30%) HP
5 2 (2.30%) Symantec
6 1 (1.15%) Avaya
6 1 (1.15%) Mitel
6 1 (1.15%) Red Box
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 6 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 6 days ago
Dewsbury, West Yorkshire
Itecco
Salary: £18000 - £20000 per annum + gym / pension / insurance
Posted: 3 days ago