Period
to 20 October 2021

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 20 October 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > Yorkshire
6 months to
20 Oct 2021
Same period 2020 Same period 2019
Rank 93 104 144
Rank change year-on-year +11 +40 -25
Permanent jobs citing CRM 206 56 165
As % of all permanent jobs advertised in Yorkshire 3.06% 2.05% 2.38%
As % of the Processes & Methodologies category 3.25% 2.18% 2.59%
Number of salaries quoted 146 54 127
10th Percentile £31,875 £27,500 £20,000
25th Percentile £36,250 £29,188 £25,000
Median annual salary (50th Percentile) £47,500 £37,500 £44,000
Median % change year-on-year +26.67% -14.77% +10.00%
75th Percentile £60,938 £42,500 £67,500
90th Percentile £75,000 £62,500 £73,450
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +2.04%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,333 2,568 6,366
As % of all permanent IT jobs advertised in Yorkshire 94.12% 93.79% 91.68%
Number of salaries quoted 4,811 2,251 5,137
10th Percentile £31,250 £31,250 £26,250
25th Percentile £37,500 £37,500 £33,000
Median annual salary (50th Percentile) £50,000 £47,250 £45,000
Median % change year-on-year +5.82% +5.00% +5.88%
75th Percentile £63,750 £57,500 £55,000
90th Percentile £75,000 £65,000 £65,000
England median annual salary £58,000 £55,000 £52,500
% change year-on-year +5.45% +4.76% -

CRM
Job Vacancy Trend in Yorkshire

Job postings citing CRM as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for CRM in Yorkshire

CRM
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing CRM in Yorkshire.

Salary trend for CRM in Yorkshire

CRM
Salary Histogram in Yorkshire

Salary distribution for jobs citing CRM in Yorkshire over the 6 months to 20 October 2021.

Salary histogram for CRM in Yorkshire

CRM
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Yorkshire region over the 6 months to 20 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -11 125 £47,500 +26.67% 29
North Yorkshire +25 38 £70,000 +169.23% 6
South Yorkshire -26 31 £47,500 +29.25% 10
East Yorkshire - 3 £55,000 -
CRM
England

For the 6 months to 20 October 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for CRM.

1 90 (43.69%) Agile Software Development
2 73 (35.44%) Social Skills
3 61 (29.61%) Microsoft
4 57 (27.67%) DevOps
5 55 (26.70%) ERP
6 43 (20.87%) SQL
6 43 (20.87%) Project Management
7 42 (20.39%) E-Commerce
8 39 (18.93%) Finance
9 36 (17.48%) Scrum
10 34 (16.50%) Azure
11 33 (16.02%) Dynamics CRM
11 33 (16.02%) Marketing
12 31 (15.05%) B2C
13 30 (14.56%) Continuous Improvement
14 28 (13.59%) Manufacturing
15 24 (11.65%) Stakeholder Management
15 24 (11.65%) Java
15 24 (11.65%) .NET
16 23 (11.17%) SQL Server
16 23 (11.17%) Salesforce.com
16 23 (11.17%) Retail
16 23 (11.17%) Microservices
17 22 (10.68%) Customer-Centricity
18 21 (10.19%) SOA
18 21 (10.19%) Problem-Solving
18 21 (10.19%) Coaching
19 20 (9.71%) Analytical Skills
19 20 (9.71%) Kubernetes
19 20 (9.71%) Analytics

CRM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (3.40%) SharePoint
2 4 (1.94%) CMS
2 4 (1.94%) MS Exchange
3 2 (0.97%) Confluence
3 2 (0.97%) Elasticsearch
4 1 (0.49%) IIS
Applications
1 14 (6.80%) Microsoft Office
2 10 (4.85%) Spreadsheet
3 5 (2.43%) Microsoft Excel
4 4 (1.94%) Microsoft Project
5 1 (0.49%) InVision
5 1 (0.49%) MS Visio
5 1 (0.49%) Sketch
Business Applications
1 33 (16.02%) Dynamics CRM
2 9 (4.37%) Dynamics NAV
3 7 (3.40%) Sage 50
4 6 (2.91%) Salesforce.com CRM
5 4 (1.94%) SAP Business One
6 3 (1.46%) NetSuite
6 3 (1.46%) Sage 200
6 3 (1.46%) SAP Hybris
7 2 (0.97%) Dynamics AX
7 2 (0.97%) Remedy ITSM
7 2 (0.97%) SAP ERP
7 2 (0.97%) Unica
8 1 (0.49%) Magento
Cloud Services
1 34 (16.50%) Azure
2 19 (9.22%) Serverless
3 18 (8.74%) Dynamics 365
4 16 (7.77%) PaaS
5 15 (7.28%) Azure Stack
6 13 (6.31%) Power Platform
7 12 (5.83%) Microsoft 365
8 7 (3.40%) AWS
8 7 (3.40%) PowerApps
9 5 (2.43%) SaaS
10 4 (1.94%) IaaS
11 3 (1.46%) Google Analytics
11 3 (1.46%) Trello
12 2 (0.97%) CheetahMail
12 2 (0.97%) iPaaS
13 1 (0.49%) Azure Functions
13 1 (0.49%) Azure Logic Apps
13 1 (0.49%) Force.com
13 1 (0.49%) Power Automate
13 1 (0.49%) Salesforce Service Cloud
Communications & Networking
1 9 (4.37%) 5G
1 9 (4.37%) Broadband
2 4 (1.94%) Intranet
3 3 (1.46%) VoIP
4 2 (0.97%) CTI
4 2 (0.97%) Firewall
4 2 (0.97%) HTTP
4 2 (0.97%) Unified Communications
5 1 (0.49%) IP Telephony
5 1 (0.49%) SD-WAN
5 1 (0.49%) WAN
5 1 (0.49%) Wi-Fi
Database & Business Intelligence
1 23 (11.17%) SQL Server
2 10 (4.85%) Data Warehouse
2 10 (4.85%) Power BI
3 6 (2.91%) SQL Server Reporting Services
4 5 (2.43%) Relational Database
5 3 (1.46%) Crystal Reports
5 3 (1.46%) Data Mining
5 3 (1.46%) QlikView
5 3 (1.46%) SQL Server Integration Services
6 2 (0.97%) Big Data
6 2 (0.97%) Tableau
7 1 (0.49%) Data Lake
7 1 (0.49%) MySQL
7 1 (0.49%) RDBMS
7 1 (0.49%) SQL Server Analysis Services
Development Applications
1 6 (2.91%) Visual Studio
2 5 (2.43%) Git (software)
3 4 (1.94%) IntelliJ
3 4 (1.94%) JIRA
3 4 (1.94%) SQL Server Management Studio (SSMS)
4 2 (0.97%) Cypress.io
4 2 (0.97%) Eclipse
4 2 (0.97%) Octopus Deploy
4 2 (0.97%) Xcode
5 1 (0.49%) Postman
5 1 (0.49%) Selenium
5 1 (0.49%) SoapUI
5 1 (0.49%) Visual Studio Code
General
1 73 (35.44%) Social Skills
2 39 (18.93%) Finance
3 33 (16.02%) Marketing
4 28 (13.59%) Manufacturing
5 23 (11.17%) Retail
6 20 (9.71%) Analytical Skills
7 16 (7.77%) Organisational Skills
8 15 (7.28%) Billing
9 11 (5.34%) Law
10 10 (4.85%) Influencing Skills
11 9 (4.37%) Games
12 7 (3.40%) Inclusion and Diversity
12 7 (3.40%) Presentation Skills
13 4 (1.94%) French Language
13 4 (1.94%) German Language
13 4 (1.94%) Spanish Language
14 3 (1.46%) Advertising
14 3 (1.46%) Back Office
14 3 (1.46%) Banking
14 3 (1.46%) Financial Institution
Job Titles
1 25 (12.14%) Analyst
2 23 (11.17%) Architect
3 22 (10.68%) Developer
4 15 (7.28%) Applications Architect
4 15 (7.28%) IT Manager
5 14 (6.80%) Applications Support
6 13 (6.31%) Senior Manager
7 11 (5.34%) Product Owner
8 10 (4.85%) Product Manager
8 10 (4.85%) Project Manager
8 10 (4.85%) Support Analyst
9 9 (4.37%) Administrator
9 9 (4.37%) Digital Product Manager
10 8 (3.88%) Business Analyst
10 8 (3.88%) Delivery Manager
10 8 (3.88%) Digital Delivery Manager
11 7 (3.40%) Applications Support Analyst
11 7 (3.40%) Systems Support
12 6 (2.91%) Account Manager
13 5 (2.43%) Senior Project Manager
Libraries, Frameworks & Software Standards
1 24 (11.65%) .NET
2 11 (5.34%) CSS
2 11 (5.34%) HTML
3 9 (4.37%) ASP.NET
4 7 (3.40%) XML
5 6 (2.91%) SOAP
6 5 (2.43%) ASP.NET MVC
6 5 (2.43%) Node.js
6 5 (2.43%) REST
6 5 (2.43%) XSLT
7 4 (1.94%) AngularJS
7 4 (1.94%) COM
7 4 (1.94%) Web Services
8 3 (1.46%) ASP.NET Web API
8 3 (1.46%) HTML5
8 3 (1.46%) React
9 2 (0.97%) GraphQL
9 2 (0.97%) RabbitMQ
9 2 (0.97%) Redux
9 2 (0.97%) RESTful
Miscellaneous
1 17 (8.25%) Social Media
2 9 (4.37%) Self-Motivation
3 6 (2.91%) User Experience
4 5 (2.43%) Marketing Technology
4 5 (2.43%) Mobile App
5 4 (1.94%) Greenfield Project
5 4 (1.94%) Management Information System
6 3 (1.46%) NHS
7 2 (0.97%) CMDB
7 2 (0.97%) e-Learning
7 2 (0.97%) Enterprise Software
7 2 (0.97%) FMCG
7 2 (0.97%) Virtual Team
8 1 (0.49%) Data Centre
8 1 (0.49%) Data Structures
8 1 (0.49%) Enterprise Cloud
8 1 (0.49%) iSeries
8 1 (0.49%) Reference Data
Operating Systems
1 19 (9.22%) Windows
2 6 (2.91%) Linux
3 5 (2.43%) Android
3 5 (2.43%) Apple iOS
3 5 (2.43%) Windows 10
4 3 (1.46%) Windows 7
5 2 (0.97%) Unix
5 2 (0.97%) Windows 8
Processes & Methodologies
1 90 (43.69%) Agile Software Development
2 57 (27.67%) DevOps
3 55 (26.70%) ERP
4 43 (20.87%) Project Management
5 42 (20.39%) E-Commerce
6 36 (17.48%) Scrum
7 31 (15.05%) B2C
8 30 (14.56%) Continuous Improvement
9 24 (11.65%) Stakeholder Management
10 23 (11.17%) Microservices
11 22 (10.68%) Customer-Centricity
12 21 (10.19%) Coaching
12 21 (10.19%) Problem-Solving
12 21 (10.19%) SOA
13 20 (9.71%) Analytics
13 20 (9.71%) IT Strategy
14 19 (9.22%) Digital Marketing
14 19 (9.22%) ITIL
15 18 (8.74%) Continuous Integration
15 18 (8.74%) Data Modelling
Programming Languages
1 43 (20.87%) SQL
2 24 (11.65%) Java
3 14 (6.80%) JavaScript
4 11 (5.34%) C#
5 5 (2.43%) PHP
6 4 (1.94%) T-SQL
7 3 (1.46%) VB
8 2 (0.97%) Apple Swift
8 2 (0.97%) C++
8 2 (0.97%) VBA
9 1 (0.49%) Apex Code
9 1 (0.49%) ES6
9 1 (0.49%) PowerShell
9 1 (0.49%) TypeScript
Qualifications
1 17 (8.25%) Degree
2 5 (2.43%) Microsoft Certification
2 5 (2.43%) PMP
3 3 (1.46%) MCSE
3 3 (1.46%) PMI Certification
4 2 (0.97%) ITIL Certification
5 1 (0.49%) MCITP
5 1 (0.49%) MCP
5 1 (0.49%) MCSA
5 1 (0.49%) SC Cleared
5 1 (0.49%) Security Cleared
Quality Assurance & Compliance
1 6 (2.91%) GDPR
1 6 (2.91%) ISO/IEC 27001
2 4 (1.94%) PMO
3 3 (1.46%) Cyber Essentials
3 3 (1.46%) PCI DSS
3 3 (1.46%) QA
4 2 (0.97%) SLA
5 1 (0.49%) Accessibility
5 1 (0.49%) Data Quality
System Software
1 3 (1.46%) Active Directory
1 3 (1.46%) Hyper-V
2 2 (0.97%) VMware Infrastructure
3 1 (0.49%) Virtual Machines
Systems Management
1 20 (9.71%) Kubernetes
2 1 (0.49%) Terraform
Vendors
1 61 (29.61%) Microsoft
2 23 (11.17%) Salesforce.com
3 17 (8.25%) Sage
4 15 (7.28%) SAP
5 11 (5.34%) Google
6 10 (4.85%) Facebook
7 4 (1.94%) Oracle
7 4 (1.94%) Sitecore
8 3 (1.46%) Dynatrace
8 3 (1.46%) hybris
8 3 (1.46%) Remedy
8 3 (1.46%) Veeam
9 2 (0.97%) Adobe
9 2 (0.97%) Alteryx
9 2 (0.97%) Bomgar
9 2 (0.97%) Epicor
9 2 (0.97%) IFS
9 2 (0.97%) JD Edwards
9 2 (0.97%) Okta
9 2 (0.97%) SnapLogic