51 to 75 of 220 Customer Service Jobs in the East of England

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

Longreach Recruitment are supporting a high-growth market leader to recruit a Knowledge Manager who will take ownership and have oversight of the development and maintenance of Customer Journeys via help articles, FAQs, live chat interactions and self-service of non-voice support channels (email/chat/social/bots), making it easier for customers and contact … 55k + Bonus + Package What Youll Do Own and continuously improve all non-phone support content across the Zendesk platformHelp Centre articles, emails, live chat, and self-service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify … knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with More ❯

the performance of systems and make regular routine inspections of installed equipment, and take corrective avoidance actions to prevent wider problems. * Function as the point of escalation for the Service Desk for security-related tickets. * Analysis of weekly vulnerability scans and update relevant records. * Incident readiness and handling as part of the Computer Security Incident Response team (CSIRT). … IPS, Web and Email Gateways, security analysis tools, web security tools, next generation firewalls/UTMs) * A collaborator with excellent work ethic, communication skills and a professional who maintains customer-service based approach. * Ability to work independently while managing support to a high standard. * Strong problem-solving and analytical skills, with the ability to work under pressure. * Contribute … Specification: * Communication. Structures and conveys information and ideas effectively. Communicates to ensure they are understood by others, that they understand others and share information with colleagues at all levels. * Customer Focus. Understands what the customer needs and then works to exceed their expectations and meeting their individual needs. * Achieving results. Knows what needs to be achieved by when. More ❯

Exciting Opportunity to Join a Thriving Business in Lowestoft! Hales Group are recruiting a Service Desk Coordinator to support our client in Lowestoft. You will work within a fast-growing global organisation, your primary objective is to deliver exceptional customer service and provide crucial administrative support.With rapid global growth underway, there's never been a better time … to join their journey. You’ll be at the heart of a team that ensures customer issues are resolved swiftly and professionally, leaving every interaction feeling valued and positive. Service Desk Coordinator duties will include: Be the first point of contact for customers; building excellent working relationships ensuring that issues are always dealt with promptly and efficiently. Operate … when necessary logging engineer visits. Logging engineer visits and coordinating their schedules as needed. Documenting end user locations for equipment or services. Ensuring you are following up with their service calls and installations, ensuring customer satisfaction. Scanning and accurately linking unit detail paperwork to the computer system for records management. Liaising with relevant team to arrange equipment movements More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. We continue to ensure our team holds complex and varied expertise across every aspect of the Now Platform. Our customers look to us … implementations based on business process requirements Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications Able to communicate on complex issues, to meet business and customer requirements to avoid escalations Keep up to date with current and future market developments, technologies, product and strategies Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation Increasing application operating efficiency and adapting to new requirements, as necessary. Assisting with system testing and UAT Escalate issues in line with company processes, to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification and questioning of customer More ❯

tailored training plan including official vendor certifications Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Technical Lead at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing … dynamic environment, and want to be part of a company that values expertise and growth, this role is perfect for you. Role Summary The Technical Lead will lead the Service Desk team and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and … ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. More ❯

tailored training plan including official vendor certifications Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Technical Lead at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing … dynamic environment, and want to be part of a company that values expertise and growth, this role is perfect for you. Role Summary The Technical Lead will lead the Service Desk team and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and … ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … top shape. Want to come and be a part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/off, 12-hour shifts … Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced, collaborative environment where no two More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are you … an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be Doing: Providing … 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when More ❯

Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible … for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support … and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Desirable skills: Experience working in a technical helpdesk or customer service team More ❯

incoming enquiries and will be expected to register the enquiry on our CRM systems, creating the estimate with help from other team members and issue the proposal to the customer in a professional manner providing excellent customer service throughout. The Technical Sales Support role will be: Expected to attend site visits to better understand project requirements and … with Microsoft Office tools, particularly Excel is essential. Familiarity with MS Project and/or Visio would be advantageous Good literacy skills are essential Excellent communication skills and previous customer facing experience is preferred The successful individual will be able to adapt quickly, be motivated to develop and manage their own portfolio of work and be confident in communicating … must be enthusiastic and willing to learn about the process automation industry and technologies Although my client operate a relaxed dress code in the office, this role is sometimes customer facing and requires candidates to be smart and presentable when required The company My client understands their continued success is down to their dedicated team, they invest time and More ❯

Manager - Maternity Cover Stevenage, Großbritannien PAPIER-METTLER is a leading European manufacturer and distributor of sustainable flexible packaging solutions. With innovation at our core and a strong commitment to customer service, we pride delivering high-quality, environmentally responsible products to our market leading clients in the retail sector. Our employees place their trust in the family-owned company … fast-paced business environment. If youre enthusiastic, organised, and ready to make an immediate impact, wed love to hear from you. Provide administrative support to the sales team Process customer orders and stock management Credit control Respond to customer enquiries via phone and email Coordinate with internal departments to ensure timely delivery and customer satisfaction Maintain accurate … communication and organisational skills High attention to detail and ability to multitask Proficient in Microsoft Office (Word, Excel, Outlook) Ability to work independently and as part of a team Customer-focused with a positive, can-do attitude The role requires daily onsite presence at Stevenage, full time 08:30am to 5pm Your advantages A supportive and friendly work environment More ❯

services in satellite offices by working closely with non-technical representatives Supporting with system audits, such as checking access rights and reporting on inactivity Collaborating with the remote managed service provider (MSP) to provide deskside support Representing the TechOps team across the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams Travelling … communicate confidently and professionally to both technical and non-technical audiences Exceptional organisational skills and attention to detail, with a commitment to delivering the highest standards of quality and customer service The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others A proactive mindset, enabling you to problem-solve … a medical history disregard basis Paid study leave and funding for external qualifications Critical Illness Cover, Income Protection and Life Assurance Paid and unpaid sabbaticals based on length of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF More ❯

Troubleshoot and resolve a wide range of issues related to desktops, servers, cloud platforms, and networks Configure and deploy devices including servers, laptops, desktops, tablets, and Chromebooks Maintain accurate service desk records using Atera, ensuring timely ticket updates and resolutions in line with SLAs Escalate complex issues appropriately, maintaining clear communication with clients and internal teams Support client infrastructure … and PPE Essential Skills & Experience Previous experience in an MSP or IT services provider environment Solid troubleshooting ability across a range of IT systems and platforms Strong communication and customer service skills with a positive, can-do attitude Ability to work independently, manage priorities, and thrive under pressure Proficiency in Microsoft Office and basic networking concepts Desirable Skills More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … and be a part of it? What will you be doing? Due to ongoing growth at Magdalene, were excited to offer a 6-month fixed-term opportunity as a Service Management Specialist, with potential for a permanent role. Youll work in our 24x7 Service Management Centre. Shift pattern: 2 weeks MonFri (1 week earlies … week lates 10:0018:00), followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customer More ❯

ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow … and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an umbrella company More ❯

ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow … and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an umbrella company More ❯

Job Title: Technical Support Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing … onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies. Key Responsibilities: Provide 1st line technical support across desktop, server, and networking environments. Troubleshoot and resolve hardware, software … proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent service delivery. Occasionally attend client sites (company vehicle or mileage reimbursement provided). Essential Skills & Experience: Proven experience in an MSP or multi-client support environment. Strong troubleshooting skills across More ❯

with UK, Ireland, and occasional international travel) Department: Digital Solutions Reports To: Digital Solutions Team Leader Join ZEISS as a Digital Solutions Engineer Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This … management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products. Key Responsibilities As a Digital Solutions Engineer, you will: Technical Support & Customer Service Deliver remote and telephone support to customers and internal teams Diagnose software application issues and network connectivity problems Perform software upgrades and maintain detailed CRM records Provide … expert application support for ZEISS digital solutions Pre-Sales & Commercial Support Partner with the Sales Team to provide technical input during customer meetings and tender processes Review quotations for technical accuracy Attend customer meetings to support the sales cycle Project Management & Software Deployment Manage and coordinate the installation and upgrade of software Liaise with customers and IT departments More ❯

. Ensure the timely delivery of new products and services, adhering to budgets and project deadlines, all whilst maintaining an unwavering commitment to quality and professional integrity Championing exceptional service . Uphold outstanding customer service standards, balancing varied demands effectively to produce work of the highest quality At Costello Medical, our front-end is powered by Angular … are looking for an enthusiastic and proactive individual who thrives in fast-paced environments. You will possess the drive and motivation to contribute innovative ideas that enhance our technical service offerings, while bringing a collaborative mindset as our TechDev team continues to grow. Essential requirements for the role are: A minimum of 2 years' experience in front-end development … your work . We develop solutions for our clients and colleagues and enjoy seeing first-hand how our work makes a difference, whether it involves supporting innovation in our service offerings or streamlining internal activities. One example is our Delphi App: The energy of a start-up and the resources of an established business . We straddle the best More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯