51 to 75 of 238 Customer Service Jobs in the East of England

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Job Title: Service Engineer Location: Welwyn Garden City, Herts Salary: £35,000 - £43,000 per annum +Company Vehicle Contract: Permanent, Full-time, Monday -Friday, 37.5 hours per week/Some flexibility maybe required/(Monday-Friday 08:00-17:00) Service Engineer: Do you have experience working in a Service engineering role? Are you familiar working with … video platforms: Axis, Genetec, Avigilon, Bosch, or Milestone before? Are you experienced in delivering maintenance visits and have strong attention to detail? Do you pride yourself on providing outstanding customer service and problem solving skills? Does a varied role, where you’ll be working in London, with flexibility to travel across the UK and occasionally abroad appeal to … excellence in high quality installations and maintenance contracts for prestigious clients across many sectors. As they continue to expand at this exciting time of growth they are looking for Service Engineers to join their field based engineering team. Technical Expertise: Proven ability to manage reactive service calls and demonstrate exceptional fault-finding skills on enterprise-level security systems. More ❯

Technical Support Engineer - 1st/2nd Line - Managed Service Provider Environment Technical Support Engineer - Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional Technical Support Engineer to operate within their client support function. IDEALLY you will be employed (or recently employed) in a … Managed Service Provider (MSP) environment. Technical Support Engineer - Provision of 1st Line Helpdesk to 2nd Line support - Operating within a flat management structure, the ideal candidate will: • Enjoy providing remote and telephone support to a varied clientele • Have the ability to assist with project managing installations and upgrades • Have a very good working knowledge of PCs and Windows networking More ❯

position and this time it's a hybrid role that will give you exposure to both sides of the coin in their data team. We're recruiting for a Customer Data Administrator to join this company in Hemel Hempstead, working in a role where you'd be working with various departments and playing quite an integral part in making … sure that the day-to-day operations of the business are moving along smoothly. In this role you'd be supporting on both digital customer enquiries and also heavily involved in their CRM operations, making this the ideal role for someone customer focussed with good people skills, who is interested in a techy, data and admin involved role. … weekly, every Friday. We are recruiting immediately for this role and looking to get someone started in this role asap. What to expect day to day? Maintain and update customer records on SAP Support with CRM onboarding, training and implementation Preparation of reports, dashboards, KPI info etc. Live-chat and web-chat management and administration on the e-commerce More ❯

will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes the … requirement to maintain excellent relations with the customer and other resolver groups, guiding and aiding effective incident resolutions. As the first line of contact with customers you must always maintain a professional and corporate image of the company. Training Level 3 Information Communications Technician Apprenticeship Standard: The classroom training for the ICT apprenticeship comprises of 4 modules Each module More ❯

area - Full-time UK Travel Required Are you a hands-on IT Support Engineer who enjoys being out in the field, solving problems face-to-face, and delivering great service? We re looking for an experienced Field IT Support/IMAC Engineer to join a growing national IT services provider supporting clients across the UK in multi-site environments. … support, troubleshooting, and installations across client locations. This includes setting up and upgrading IT equipment, supporting office moves, and assisting with project delivery. You ll work closely with internal service teams to ensure clients receive an exceptional and proactive support experience. Key responsibilities include: Providing on-site support and troubleshooting for user and device issues Installing, configuring, and upgrading … equipment Supporting IT, networking, and telecoms project rollouts Assisting with office moves and new site setups Building trusted relationships with client teams and end-users Maintaining accurate documentation and service records Supporting internal service teams when not travelling Essential skills & experience: 2+ years experience supporting Microsoft 365 and Active Directory Strong knowledge of Windows 10/11 support More ❯

area - Full-time | UK Travel Required Are you a hands-on IT Support Engineer who enjoys being out in the field, solving problems face-to-face, and delivering great service? We're looking for an experienced Field IT Support/IMAC Engineer to join a growing national IT services provider supporting clients across the UK in multi-site environments. … support, troubleshooting, and installations across client locations. This includes setting up and upgrading IT equipment, supporting office moves, and assisting with project delivery. You'll work closely with internal service teams to ensure clients receive an exceptional and proactive support experience. Key responsibilities include: Providing on-site support and troubleshooting for user and device issues Installing, configuring, and upgrading … equipment Supporting IT, networking, and telecoms project rollouts Assisting with office moves and new site setups Building trusted relationships with client teams and end-users Maintaining accurate documentation and service records Supporting internal service teams when not travelling Essential skills & experience: 2+ years' experience supporting Microsoft 365 and Active Directory Strong knowledge of Windows 10/11 support More ❯

Role: Service Desk Advisor Location: Welwyn Garden City Hours: Monday to Friday, 37.5 hours, fully office based Salary: £24,000 + bonus between £2,000 - £2,500 per year An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City. Duties of a Service Desk Advisor … stake holders at project milestones. Providing out of hours support on a rotational basis Occasional site visits to assist with installations and diagnosing faults. Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage. Raising ad-hoc invoices for department purchases working closely with our finance team. Working with … our recommended rates. Creating contracts and comparing invoices are correct to completed contracts. Providing telephone and email support to customers. What we would like from you: Previous experience within Customer Service role/environment Strong attention to detail Excellent telephone skills Able to multi-task Tenacious in achieving problem resolution and customer satisfaction Good level of numeracy More ❯

2nd/3rd Line IT Support Engineer About the Role An exciting opportunity has arisen to join a fast-growing technology consultancy and managed service provider. This is not a traditional support role; we place customer service at the heart of everything we do, and we are looking for someone who shares that passion. This position is … issues and delivering high-quality technical solutions. You will work across a wide range of technologies, from on-premise infrastructure to cloud environments, while contributing to key projects and service improvements. While some client site travel will be required, we offer a flexible hybrid working model with 1-2 days per week in the office. Key Responsibilities Provide escalation … support for 1st and 2nd Line engineers and handle complex Service Desk requests. Perform onsite support, installations, and troubleshooting where remote resolution is not possible. Take ownership of Service Desk innovation and continuous improvement initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support More ❯

fantastic clients, and an excellent working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers , our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main responsibilities … The ideal candidate for this position should possess: Consistency and methodical approach to work Willingness to listen, learn and improve Understanding of sales principles and ability to deliver excellent customer experience Attention to detail and high degree of professionalism Problem-solving skills and a good sense of humour What do we expect from you Positive attitude Excellent t elephone More ❯

role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain IT infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and … network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support and maintain core infrastructure including laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and … scanners, and peripherals. Basic understanding of network patching and connectivity. Familiarity with Windows operating systems and Microsoft Office applications. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and customer service skills. Organised, detail-oriented, and able to prioritise effectively. A collaborative team player who can also work independently. Flexibility to travel between offices and adjust working hours More ❯

working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery . Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main … The ideal candidate for this position should possess : Consistency and methodical approach to work Willingness to listen, learn and improve Understanding of sales principles and ability to deliver excellent customer experience Attention to detail and high degree of professionalism Problem-solving skills What do we expect from you Positive attitude Excellent t elephone ma nner Good sense of humour More ❯

be working on a programme of works to deliver future information and communication technology services. This is a great opportunity for an individual who has previously worked on a service desk/helpdesk where it has been a busy environment with lots of tickets/requirements coming in that need to be actioned and resolved promptly. Some of the … and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System. Proactively seeking closure and completion of each order in line with the associated Service level agreements (SLA's). Ensuring all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work. What we're looking … for: Superb organisation skills Good Microsoft Office suite skills Demonstrable customer service skills Previous administration experience in a similar role Experience of resource scheduling Good understanding of UK geography Security Clearance or willing to go through the process Ideally: Previously worked to operational level agreements or service level agreements Previously provided support on a service/ More ❯

an area within a 2 hour radius of the advertised location. Responsibilities: Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers. Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies. Reviewing and contributing to maintenance plans and workflow … serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality. Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime. Creating and maintaining standard support documentation to cover parking equipment operation … when required by the business and agreed with management. Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking. Exceptional customer service skills, the ability to think logically, and enjoy problem-solving. The ideal candidate for this position will have a solid technical background in parking equipment support, the More ❯

is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to … areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key … Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team that … provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support your … customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and manage cases in Dynamics More ❯

and continuous improvement of network processes. Accurate and timely documentation updates. Strong collaboration and communication across teams. Essential Skills & Attributes Logical and analytical problem-solving skills. Excellent communication and customer service skills. Ability to manage multiple priorities and projects. Strategic thinking and stakeholder management. Adaptability and responsiveness to change. Strong vendor relationship management. Willingness to travel to remote More ❯

and continuous improvement of network processes. Accurate and timely documentation updates. Strong collaboration and communication across teams. Essential Skills & Attributes Logical and analytical problem-solving skills. Excellent communication and customer service skills. Ability to manage multiple priorities and projects. Strategic thinking and stakeholder management. Adaptability and responsiveness to change. Strong vendor relationship management. Willingness to travel to remote More ❯

team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint … user management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to work in the office fulltime for this … opportunity. Desirable: ITIL Foundation certification. Experience with Azure AD, Intune, and endpoint management. Exposure to project work or service improvement initiatives. More ❯

We're looking to hire a Security Service Engineer to our team here at Chubb across Bedfordshire, Buckinghamshire, Cambridgeshire and Hertforshire. Key to this role is experience in CCTV, Intruder and Access Control. We specialise in the design, development, supply, installation, and commissioning, through to full life support of complex integrated systems, which meet the most stringent demands. The … training provided Travel Time Scheme A Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence The Service Engineer is field based and part of a team. They are required to travel throughout defined geographical areas, reporting directly to a regional Supervisor, and Regional Manager. Candidates will … be diverse and with training able to maintain and service multi-disciplined systems which may consists of one or multiple of the following: Sophisticated CCTV, Access Control, Perimeter Detection, Intruder Detection, Integrated Management Systems, Intercoms, PC's and other computer platforms. Some of which are unique and bespoke products. Training: As we serve a distinct distinctive market with specific More ❯

Orthopaedics, Sports Medicine, ENT and Advanced Wound Management. Job overview Outside Remote Daily rate negotiable Working as part of a team and reporting to the Director of HR Technology Service Delivery and Global HCM Product Owner, this role will be responsible for providing excellent customer service and performing Key HR deliverables related to Workday HCM and all … core processes. With a customer-focused and professional manner, this role will be the first point of contact for HR Tech queries from our customer base comprising employees & managers at all levels and from all areas of the business. Duties will include delivering Workday enhancements under appropriate Change Management practices, small projects, educating our people on the use … processes. Having excellent organizational and administrative skills this person will manage different initiatives, including HR Projects, assuming the role of Functional lead and supporting hypercare activities Execution of HCM Service Delivery Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects First point of contact to our HR stakeholders and customer base for HCM queries More ❯

well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team. This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments. Key Responsibilities: Install and configure hardware, operating systems, and applications Monitor and maintain … strong working relationships with clients and colleagues Test and evaluate new technologies Carry out other duties as directed by senior staff Skills & Experience: Commercial experience in IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP More ❯

well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team. This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments. Key Responsibilities: Install and configure hardware, operating systems, and applications Monitor and maintain … strong working relationships with clients and colleagues Test and evaluate new technologies Carry out other duties as directed by senior staff Skills & Experience: Commercial experience in IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP More ❯

You Will Ideally Bring: Strong technical expertise in Windows 10 troubleshooting, Microsoft Managed Desktop environments, device configuration, and basic networking, with familiarity in Intune and cloud printing. Experience in customer service, effective communication skills, and the ability to work independently while managing multiple tasks to resolution. Knowledge of ITIL processes, virtualization concepts, and support for collaboration tools (Teams More ❯

support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region. KEY DUTIES Provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering … to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex More ❯