51 to 75 of 155 Customer Service Jobs in the East of England

their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery. Key Responsibilities: Second-Line IT Support and Service Delivery Provide second-line IT support, taking ownership of escalated incidents and complex service … including Multi-Factor Authentication and secure user access. Azure and Cloud Engineering Support Support existing services in Microsoft Azure, performing monitoring, access checks, and service health investigations. Assess the migration of on-premises services to Azure, considering operational impact and security. Contribute to recommendations for future migrations of services ...

Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions … access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/ ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. 6 month Fixed Term Contract: As a Service Desk Analyst at O2 Daisy, you'll be the first friendly and professional point of contact for our business customers when they need support. … play a vital role in keeping services running smoothly by responding to incidents and service requests, listening carefully, and making sure each interaction leaves customers feeling informed and supported. This is a great opportunity for someone with a strong customer service background who enjoys problem solving ...

changing situations. Technical expertise . Ability to troubleshoot and fault rectification variety of issues. Attention to detail . Including written and work carried out. Customer service excellence. Customer Teamwork. Build effective internal and external relationships. Are you ready to make an impact? Begin your journey … complex problems in national security, defence, government, logistics and operations, transportation, and energy. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your ...

Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other … sites from time to time. You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business. This is more than a customer service role. We're looking ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

experience, providing services to domestic and commercial clients across the UK and Ireland. Due to continued growth, they are looking for an organised and customer-focused individual to join our busy team. Key Responsibilities Manage customer accounts and provide excellent customer service. Liaise with clients, suppliers ...

workshop, ensuring equipment is built, repaired, configured, and deployed to the highest standards. This is an excellent opportunity to join a growing Managed Service Provider (MSP) where quality, customer service, and continuous improvement are at the heart of everything they do. The successful candidate will be responsible … small team of engineers, maintaining stock levels, supporting project delivery, and ensuring hardware is prepared and delivered on time. Working closely with the Service Desk, Projects and Procurement teams, you will play a key role in delivering an outstanding service to customers. The role includes overseeing the daily ...

Support Engineer to join their expanding team. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote … organisational and time management skills, with the ability to prioritise workloads and meet deadlines. Experience producing clear, accurate technical documentation and user guidance. A customer-focused attitude with a genuine passion for delivering exceptional IT support. ...

time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently. Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative … support to customers and engineers, ensuring all service requests are managed effectively. Key responsibilities will include: Logging, updating and managing service requests through the helpdesk system Acting as the first point of contact for customer enquiries via telephone and email Allocating jobs and coordinating engineer attendance ...

Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology … incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking ...

week on site in Milton Keynes Inside IR35 2 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across … with third-party providers for specialist support when required. Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support. Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical ...

Type: Full-time, Permanent My client, a leading communications technology business, is looking for a Repair Operations Manager to lead its repair service operations. This role is responsible for managing the end-to-end performance of the repair centre, driving operational excellence, and ensuring the delivery of exceptional customer service across a fast-paced engineering environment. Key Responsibilities Lead the day-to-day operation of the repair centre and manage service delivery against KPIs and SLAs Drive capacity planning, operational efficiency, and continuous improvement initiatives Manage budgets, resources, and inventory to optimise performance Oversee technical repair ...

Transport Planning Coordinator is responsible for planning and coordinating road transport movements across the UK, ensuring customer requirements are met through efficient vehicle utilisation, cost effective planning, and high quality operational execution. Working closely with customers, hauliers, distribution centres, and internal teams, the role manages transport activities from order … planning through to operational completion, ensuring accurate system updates, effective communication, and excellent customer service throughout the process. The role contributes to the smooth and efficient operation of the business by delivering reliable transport solutions, supporting operational performance, and ensuring agreed service levels, budgets, and timescales ...

tasks such as mailbox management, user provisioning, and network troubleshooting. Familiarity with networking and network management, WAN, LAN and VPN. Excellent problem-solving and customer service skills. Ability to work effectively with third-party suppliers and manage escalations. Experience with MDM solutions such as Intune. Strong verbal ...

across Suffolk to increase waste minimisation, reuse and recycling. Working closely with Suffolk County Council, you will lead communication campaigns, develop educational programmes, analyse service data and help improve customer satisfaction across the Suffolk Recycling Centre contract. This vacancy is for a full-time position, working five days … benefits, including high street savings, cycle to work scheme and Gymflex membership (where applicable) - Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform What will you be doing? - Develop and deliver engaging talks and presentations to schools, community groups and other organisations ...

well-established, growing IT services provider supporting schools across Hertfordshire. This is a fantastic opportunity to gain hands-on experience in a varied, customer-facing role with excellent training and career development. The Role You'll provide onsite and remote IT support to local primary schools, helping to maintain … larger projects and installations taking place during school holidays. What We're Looking For A genuine passion for IT and technology Excellent communication and customer service skills A proactive, organised approach to problem solving Basic knowledge of Windows, Microsoft Office, networking and PC hardware Previous IT support experience ...

heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here … engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud ...

senior technical point of escalation within the team whilst managing a small team and helping to ensure the department continues to deliver an excellent service across the business. Our client is one of the UK's leading providers in their industry, the business has won multiple awards in recent … absence management and ensuring adequate site cover. Monitoring the IT helpdesk queue, allocating work appropriately and ensuring tickets are progressed and resolved within agreed service levels. Acting as the senior technical escalation point for complex IT, network and infrastructure issues. Supporting and maintaining network infrastructure, servers and cloud-based ...

THEN, WHEN, OR and NOT. Basic understanding of databases and SharePoint. Excellent attention to detail and organisational skills. Strong communication and customer service skills. Ability to work independently and as part of a team. A proactive approach with a willingness to learn new systems and technologies. Desirable Further ...

responsible for developing new business opportunities, building strong relationships with architects and customers, and working closely with internal teams to ensure a seamless customer experience. Key Responsibilities Own the full sales process from initial enquiry through to order completion. Develop new business opportunities and build long term client relationships. … Liaise with architects, customers, and internal departments to support projects and sales activity. Prepare quotations and process customer orders accurately. Calculate costs and provide accurate pricing, requiring strong mathematical skills. Deliver excellent customer service throughout the sales journey. Maintain CRM records and sales documentation. Support the team ...

well-established, growing IT services provider supporting schools across Hertfordshire. This is a fantastic opportunity to gain hands-on experience in a varied, customer-facing role with excellent training and career development. The Role You'll provide onsite and remote IT support to local primary schools, helping to maintain … larger projects and installations taking place during school holidays. What We're Looking For A genuine passion for IT and technology Excellent communication and customer service skills A proactive, organised approach to problem solving Basic knowledge of Windows, Microsoft Office, networking and PC hardware Previous IT support experience ...

Administrator will play a key role in ensuring customer orders are processed efficiently and accurately from receipt through to delivery. The successful candidate will be highly organised, possess excellent communication skills and take pride in providing outstanding after-sales support. Role Process customer orders accurately … where required Proactively notify customers of any delays and provide regular updates Chase suppliers and couriers to monitor and expedite deliveries Prepare and dispatch customer orders, ensuring all documentation is completed correctly Check supplier invoices against purchase orders and delivery records, resolving any discrepancies Provide excellent after-sales care ...

permissions and passwords Escalating more complex issues when required Delivering friendly and patient support to colleagues WHAT WE’RE LOOKING FOR Commercial IT support, service desk or helpdesk experience Experience working with a ticketing system Confident troubleshooting of end-user hardware and software Microsoft 365 and Windows knowledge Strong … communication and customer-service skills A logical, calm and helpful approach Active Directory experience would be advantageous CompTIA A+ or current study towards it would be beneficial A driver with their own transport, able to reach the location easily for an 8am start If you have practical ...

join a leading IT Support and Cyber Security company based in King's Lynn. Our client is one of the UK's leading Managed Service Providers, delivering innovative technology solutions to businesses across a wide range of industries. They are passionate about making a genuine difference by providing reliable … innovative solutions and consistently exceeding customer expectations. They have built an outstanding reputation by placing customer service at the heart of everything they do. Above all, they recognise that their people are the key to their success and have created a supportive working environment where teamwork, trust ...