51 to 75 of 211 Customer Service Jobs in the East of England

make regular routine inspections of installed equipment and take corrective avoidance actions to prevent wider problems. Function as the point of escalation for the Service Desk for security related tickets. Analysis of weekly vulnerability scans and update relevant records. Incident readiness and handling as part of the Computer Security … security analysis tools, web security tools, next generation firewalls/UTMs) A collaborator with excellent work ethic, communication skills and a professional who maintains customer-service based approach. Ability to work independently while managing support to a high standard. Strong problem-solving and analytical skills, with the ability … information and ideas effectively. Communicates to ensure they are understood by others, that they understand others and share information with colleagues at all levels. Customer Focus. Understands what the customer needs and then works to exceed their expectations and meeting their individual needs. Achieving results. Knows what needs More ❯

Microsoft Solutions Engineer (2ndLine Service Desk Engineer) Based: Hemel Hempstead, with hybrid working Type: Full-time Salary: Up to £35k Eligibility : You must be eligible to work in the UK As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join … our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their career within the IT function. We can offer you long term career development within a well-established and growing technical team of … You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing More ❯

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the … IT Service Desk Analyst role Salary: £30,000 - £35.000 doe Location: St Albans - Hybrid 3 days in office with travel to other offices across South East Type of Contract: Permanent Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 23 days … holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car More ❯

Security Service & Maintenance Engineer Locations - Oxford, Berkshire, Hertfordshire, London, Kent, Surrey, Hampshire, Buckinghamshire (Multiple roles available) Salary - £35,000 - £40,000 (depending on your systems experience) Job Type - Full time Summary - Peopleforce Recruitment are delighted to be supporting the expansion of an established independent electronic security specialist who specialise … in the installation, integration, design, service, support and maintenance of CCTV, Access Control and Intruder Alarm systems. This business has been delivering exceptional experience to it's customers since 2000 and are looking to expand their teams across the South East due to a high demand in work and … They host a variety of engaging company events, including lively summer parties and more, fostering a strong sense of community and camaraderie. Key Responsibilities Service, maintain, and repair security systems including CCTV, Access Control, and Intruder Alarms. Conduct routine maintenance and emergency call-outs as scheduled. Diagnose and rectify More ❯

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities: Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance expectations … and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and where … operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front More ❯

Security Service Engineer Location: Essex Salary : £33,000 - £42,000 (Dependent on Experience) Benefits: Paid travel after 30 minutes, company van (with personal use), training academy with a 2025 training plan, 22 days holiday + bank holidays (increasing with service), call-out 1 in 7 weeks, standby allowance … role in ensuring the safety of our clients by servicing state-of-the-art security systems. If you're passionate about providing top-tier service and working with cutting-edge technology, then this opportunity is for you. Position Overview: We are on the lookout for a talented CCTV, Access … This is a field-based role where you’ll have a direct impact on the safety, compliance, and satisfaction of our clients. Key Responsibilities: Service security systems across multiple social housing projects in Essex. Work with leading brands and manufacturers, including Paxton, Hikvision, Dahua, CAME Entrotec, and Fermax. Deliver More ❯

clinical services. What Youll Be Doing: Participate in Trust-wide equipment refresh programmes, ensuring seamless transitions with minimal disruption. Provide technical support and exceptional customer service to users at various hospital locations. Collaborate with other Digital Services teams including Service Desk, Desktop Support, and Infrastructure. Accurately maintain … network basics WAN/LAN, VPNs, wireless technologies. Excellent interpersonal and communication skills able to explain technical matters to non-technical users. A proactive, customer-centric mindset and the ability to prioritise tasks dynamically. A full UK driving licence, access to a vehicle and willingness to travel to various More ❯

be U.S. citizen capable of obtaining a Secret clearance (for Computational Linguist and Linguist roles). Responsibilities: On-call first-level response. Respond to customer issue reports. Troubleshoot problems to maintain service SLAs. End-to-end monitoring across infrastructure and services for metrics/alerts/logs. Linc … s CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers. Education Requirements: B.S. in Computer Science or a related field. Experience Requirements: 1+ years of site reliability engineering experience. Other Requirements: Familiarity with at least one cloud service provider, preferably AWS. More ❯

a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse … manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success as the cornerstone of successful managed services, and you'll have the opportunity to deeply understand this philosophy and put it into practice … every day. A Managed Services Engineer also contributes to the business by having: A passion for positive customer outcomes and a sense of duty to serve customers A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience Ability to express empathy for internal and More ❯

and field based • Responsible for provisioning relevant equipment and services for installations • Responsible for Installation projects in the field. This will involve pre-installation customer meetings. Full ownership of the installation in the field to completion of the project. • Responsible for completing remote or onsite service requests and … fault diagnostics • Responsible for processes customer sign off documentation. • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date. • Ensure personal accreditations are up to date and appropriate for work being performed Skills & Knowledge • Hosted PBX … meeting tight deadlines • Willingness to learn alternative manufacturer equipment and applications • Willingness to work overtime when required, both out of hours and weekends • Good customer service and communication skills • Full and clean driving license • Telephony installation and technical support experience. • Configuration, monitoring and fault finding routers, switches, ATAs More ❯

and field based • Responsible for provisioning relevant equipment and services for installations • Responsible for Installation projects in the field. This will involve pre-installation customer meetings. Full ownership of the installation in the field to completion of the project. • Responsible for completing remote or onsite service requests and … fault diagnostics • Responsible for processes customer sign off documentation. • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date. • Ensure personal accreditations are up to date and appropriate for work being performed Skills & Knowledge • Hosted PBX … meeting tight deadlines • Willingness to learn alternative manufacturer equipment and applications • Willingness to work overtime when required, both out of hours and weekends • Good customer service and communication skills • Full and clean driving license • Telephony installation and technical support experience. • Configuration, monitoring and fault finding – routers, switches, ATAs More ❯

CCTV Service Engineer £34,000 - £37,000 + Fantastic Progression Routes + Extensive Overtime Available + Training and Development + Company Vehicle + Door to Door + Benefits + 33 Days Holidays + Work Life Balance + Bonus Scheme + Share Purchase Scheme Field based, commutable from Luton, Oxford … Reading, Bedford and the surrounding areas NIGHTS BASED ROLE - Specific shift pattern to be agreed with flexibility Are you a Field Service Engineer or CCTV Technician with a background in CCTV, Intruder Alarms, Access Control, Electrics, Electronics, or Mechatronics Equipment looking for a role where you can train into … door-to-door, bonuses and enhanced overtime rates? This is a great opportunity to join an industry leading company where staff satisfaction and company service standards come first, and the opportunity to further train, develop and progress your career is always accessible. The company prides themselves on offering great More ❯

working 5 days per week at our offices, so please bear this in mind when applying. What youll do Upholding a high level of customer service will be key. As a Second Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with More ❯

products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users. Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added More ❯

products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users. Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added More ❯

incidents. Carry out routine maintenance checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communication during incident resolution. Essential Skills & Experience: Experience working in … a NOC, Service Desk, or IT support environment. Good understanding of network technologies (TCP/IP, DNS, DHCP, VPN, routing/switching). Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong More ❯

incidents. Carry out routine maintenance checks, patching schedules, and health checks. Assist in implementing change management procedures and infrastructure upgrades. Support incident, problem, and service request processes aligned with ITIL best practices. Provide excellent customer service and communication during incident resolution. Essential Skills & Experience: Experience working in … a NOC, Service Desk, or IT support environment. Good understanding of network technologies (TCP/IP, DNS, DHCP, VPN, routing/switching). Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong More ❯

Support Coordinator - Hybrid - Cambridge - £30,000 My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office. More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service … makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support More ❯

strong analytical and communication skills, and the ability to work well with others. You should be a detail-oriented, self-starter with experience in customer support and a passion for systems improvement. The Configuration Specialist plays a crucial role in the analysis, configuration, implementation, maintenance, and support of the … to design, configure, troubleshoot, and maintain the EMR system to meet the needs of our behavioral health environment. Receive user inquiries primarily via Basecamp, Service Desk, and Deskpro regarding configuration changes, product functionality, or issues; research with the user to diagnose the issue and develop creative solutions within established … timelines. Provide excellent customer service, prompt follow-up to user issues, and proactive problem solving. Provide level II support to internal EMR help desk staff. Confirm successful testing of application changes in production and non-production environments. Manage and review UAT testing requirements, assisting with UAT testing monthly More ❯

Desirable Skills: 1yrs+ 1st/2nd Line IT support experience and have the ability to work diversely Experience working in the Educational Sector Strong customer service skills Strong desktop support skills Well-mannered and presentable Experience in Office 365, including Microsoft Teams and Sharepoint Office 365 Migration and … Education Technology Support Consultant, IT Systems Consultant for Schools, Education IT Solutions Consultant, School Technology Advisor, Educational Technology Support Specialist, School IT Technician, IT Service Desk Consultant for Schools, School IT Operations Specialist may also be considered for this position. More ❯

Job Title: Field Service Engineer ATM/IT Location: Edinburgh, Bristol, Swindon, South London, Birmingham Contract Duration: Minimum 2-month contract with potential extension to 3-4 months Salary: £160 pay Inside IR35 Overtime Hourly Rate: £18.83 per hour Working Hours: Monday to Friday (On-call weekends may apply … Responsibilities: Perform first-line maintenance tasks on ATM machines, including card machine swaps and printer calls Handle hardware issues related to terminals and printers Service up to 5 calls per day Van and fuel card provided Requirements: Previous experience in field service or similar technical roles such as … Electrotechnical, ATM, and EPOS machines Excellent customer service and communication skills Ability to work independently and follow established processes Must be flexible for weekend on-call shifts if required Full UK driving license Clear DBS What We Offer: Competitive pay: £160 per day/£18.83 per hour Van More ❯

2nd Line Engineer| £28,000 to £34,000 | Hitchin, Hybrid-Working | Driving License is Essential Working for a leading Managed Service Provider (MSP) that delivers a high quality IT Service to its client base, you will be responsible for the day-to-day running of all IT systems … Microsoft 365 and Azure. Excellent troubleshooting skills and attention to detail. Ability to manage multiple support requests and prioritise tasks effectively. Strong communication and customer service skills. If you have the above and want to be considered for this opportunity, apply here now More ❯

As an IT Services Technician, you will act as a friendly first point of contact for both students and staff. As part of a customer-focused and service-orientated team, you will be assisting in the configuration, implementation, operation and maintenance of the College's IT Hardware, Software … that candidates for this role be flexible, have good troubleshooting skills and be willing to assist in a number of areas including support, development, customer service and some project work. Commencing the start of August 2025, this role will be responsible for the configuration, implementation, operation and maintenance … equipment and networks, as well as providing cross-college technical, hardware and software support for equipment and facilities in order to ensure an excellent service to students and staff. This includes supporting desktop and laptop users working in both Windows and Apple Mac environments, Printing, Audio Visual, BYOD & telephones. More ❯

As an IT Services Technician, you will act as a friendly first point of contact for both students and staff. As part of a customer-focused and service-orientated team, you will be assisting in the configuration, implementation, operation and maintenance of the College's IT Hardware, Software … that candidates for this role be flexible, have good troubleshooting skills and be willing to assist in a number of areas including support, development, customer service and some project work. Commencing the start of August 2025, this role will be responsible for the configuration, implementation, operation and maintenance … equipment and networks, as well as providing cross-college technical, hardware and software support for equipment and facilities in order to ensure an excellent service to students and staff. This includes supporting desktop and laptop users working in both Windows and Apple Mac environments, Printing, Audio Visual, BYOD & telephones. More ❯