51 to 75 of 132 Customer Service Jobs in the East of England

Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join … take that next step in your career, this could be the perfect opportunity. Key Responsibilities Lead, support and develop a team of five IT Service Desk professionals Provide hands-on technical support and act as an escalation point for complex IT issues Manage and prioritise support tickets, ensuring service ...

Service Engineer - Security Why join our team? We are at the forefront of cutting-edge security innovation, we specialise in the design, installation, and support of advanced surveillance and integrated site protection systems. Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high-profile environments. … Option to buy extra days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and development opportunities Recognition programmes and long-service culture (20+ years average!) Staff referral bonus up to £2,000 Professional Development - We are committed to investing in our team's growth. ...

responsible for managing the relationships with strategic accounts on a UK and Northern Europe level, with a view to growing and developing the Vertiv-Customer long term relationship. This position will carry ownership of the full Vertiv portfolio. Success will be measured through growth in orders/sales, capturing … Solutions Architect, Application Engineering, technical support team, and will be required on a day-to-day basis to deliver a best in class customer experience. Identify key stakeholders within the eco-system of the listed accounts and building strong relationships. Working to ensure high levels of customer satisfaction ...

experienced IT support professional ready to take the next step? Join us as an ICT Senior Service Desk Analyst! You'll support our Service Desk Team Leader to drive continual improvement, provide expert first-line (and some second-line) support and troubleshooting, and help deliver our wider … Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Requirements Outline of key responsibilities... Diagnosing incidents and problems to deliver a "right first time" resolution ...

Title: Fire and Security Service Engineer Location: Chelmsford/Essex Salary: £35,000 - £45,000 + Overtime + Standby Allowance + Travel Time Benefits: Company Vehicle, Phone, Laptop, 25 Days Holiday + Bank Holidays (with the option to buy more), Pension, 1 in 12 Call-Out Rota, £180 Standby … company that's leading the way in the Fire & Security industry. As an NSI Gold Approved business, we are committed to delivering exceptional service to a wide range of prestigious commercial clients across the UK. Due to continued growth, we are expanding our Fire & Security division and are looking ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience in a 1st/ ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience in a 1st/ ...

develop practical IT skills while working alongside experienced IT engineers. You will gain experience both at our Colchester premises and on-site at customer locations , supporting individuals and businesses with a wide range of IT requirements. You will work closely with experienced engineers and gradually take on more responsibility … printer and peripheral setup and troubleshooting. Carrying out basic system checks, updates and maintenance. Escalating more complex technical issues to senior engineers. On-Site Customer Support Accompanying experienced engineers on visits to business and residential customers. Assisting with IT installations, troubleshooting and maintenance at customer sites. Helping ...

toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Role summary As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial … healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. Territory/ideal location: Derry/Londonderry, Northern Ireland Please note that relocation package is not offered. ...

changing situations. Technical expertise . Ability to troubleshoot and fault rectification variety of issues. Attention to detail . Including written and work carried out. Customer service excellence. Customer Teamwork. Build effective internal and external relationships. Are you ready to make an impact? Begin your journey … complex problems in national security, defence, government, logistics and operations, transportation, and energy. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your ...

strengthening our central functions to ensure we deliver consistent, scalable, and best-in-class support across the Group. We are seeking a proactive and customer-focused Technology Operations Engineer to deliver 1st and 2nd Line support, device deployment, and deskside services across the business. Working within a Microsoft … Windows environment, you will be responsible for troubleshooting technical issues, supporting colleagues with day-to-day IT requirements, and contributing to technology rollouts and service improvements. Key Responsibilities Act as the first point of contact for IT support queries via phone, email, walk-up support and ticketing systems. Provide ...

Clearance Level: High - DV 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive and proactive maintenance … experience with scripting; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ helpdesk based ticketing system ...

Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive and proactive maintenance … experience with scripting; Have excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ ticketing system; Have ITIL3 ...

support experience. Working knowledge of Active Directory or Entra ID. Exposure to Microsoft Defender or related endpoint-security tooling. Basic networking knowledge. Strong customer service, communication and troubleshooting skills. Experience supporting remote or multisite users. The ability to travel occasionally within the UK. Why You Should Apply: Work ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure messaging ...

Printer Engineer (Field Service Engineer) 12‑Month Fixed Term Contract Location: Coventry, Leicester & Peterborough Recruiting on behalf of a leading Managed Print provider About the Role We're seeking an experienced Printer/Copier Engineer to join a respected Service & Support team on a 12‑month fixed‑term … resolve faults on printers and multifunctional devices Carry out installations, routine maintenance, and device updates Provide technical support to customers within agreed SLAs Support customer installations and deployments Log service activity and fault details accurately Report recurring faults and share technical knowledge with colleagues Maintain boot stock ...

advantage. Details below. Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. … Will work both internally and at Customer sites delivering IT Support Services. With my third-line engineer potentially looking to retire, we need a strong candidate with solid networking and server skills. The salary range is around £40–45k. Key Responsibilities: • Deliver high-quality remote & on-site support ...

responsibilities will span security monitoring, risk review, incident response and liaison with local and national partners. You will also contribute to the wider ICT service, including Microsoft 365 administration, infrastructure updates, network monitoring and user support, all within ITIL and change management frameworks. ICT Security Analyst - Key Responsibilities: - Monitor … training to employees and Councillors, plus support regular security testing and reviews - Contribute to Microsoft 365 administration, infrastructure and application updates, network monitoring and service requests with excellent customer service ICT Security Analyst - You: - Hold a Level 5 qualification in Cyber Security or equivalent professional experience - Have ...

Field Service & Installation Engineer, Peterborough (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support … growing and established customer base within Peterborough and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer side. Are you a motivated and results-driven sales professional with a passion for building strong customer relationships and driving growth? We're looking … Inside Sales Representative to join our team in Harlow and play an important role in front-line selling, managing customer relationships, and executing sales strategies to achieve revenue and growth targets. About the Role: As an Inside Sales Representative , you will act as a trusted advisor to our customers ...

mobile devices, endpoint management and meeting room technology. This is a fast-paced, high-visibility role where technical expertise, excellent communication and outstanding customer service are essential. What We're Looking For 5+ years' Desktop/End-User Support experience across 1st3rd Line. 3+ years' Financial Services experience ...

week onsite Looking to kick-start your career in technology? We’re working with a growing technology team looking for a motivated and customer-focused IT Support Analyst to join them. This is a fantastic opportunity for a school leaver, recent graduate or someone looking to take their first … insurance claims platform, developing your technical knowledge and building the foundations for a long-term career in technology. The role combines technical troubleshooting with customer service, so if you enjoy helping people, solving problems and learning how technology works, this could be the perfect opportunity for you. What ...

Line IT Support role, ideal for someone who enjoys working directly with end users, taking ownership of issues and providing a high level of customer service. The role You'll provide day-to-day technical support across desktop, endpoint, Microsoft 365 and Windows environments, taking ownership of incidents … service requests through to resolution wherever possible. You'll also support with identity and access management and work within established ITSM processes. What we're looking for: Strong 1st/2nd Line IT Support or Helpdesk experience Solid desktop and endpoint support experience Confident supporting Microsoft 365 and Windows ...

trends, risks, opportunities and root causes, delivering actionable insights and recommendations. Develop, maintain and enhance reporting and performance metrics across warehouse operations, inventory, transport, customer service, labour productivity, costs, budgets and financial performance. Ensure reporting information is accurate, relevant and aligned with business requirements. Own the validation, modelling ...