26 to 50 of 79 Service Delivery Jobs in the East of England

opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both … and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers … to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

/Secondment Opportunity for 12 Months | 37 hours per week | £28,598 - £31,022 per annum | Scale F | Norwich We have an exciting opportunity in the Insight and Analytics service for two Assistant Analysts to join our Education & Inclusion team. The roles will support reporting and analysis, carrying out a diverse range of tasks to support Children's Services … their technical and analytical skills. Assistant Analysts provide accurate and timely insight to support decision makers in Norfolk County Council and partner agencies. They work with operational and digital service areas to provide insight and reporting to track performance, contributing to producing data and analysis. They use established analytical techniques and technologies to provide insights that make a real … difference to the delivery of the Council's activities. The role works with colleagues across service areas to understand customer needs, enhance data quality, improve processes and communicate outcomes effectively. The Insight and Analytics (I&A) service is an integral part of Norfolk County Council that helps the organisation to achieve its priorities and tackle challenges by More ❯

team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams … management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to work in the office fulltime for this opportunity. Desirable … ITIL Foundation certification. Experience with Azure AD, Intune, and endpoint management. Exposure to project work or service improvement initiatives. More ❯

support and maintenance on-site for one of their clients in the medical industry. As the 2nd Line IT Support Engineer, you will be responsible for documenting incidents and service requests, resolving support issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of More ❯

support and maintenance on-site for one of their clients in the medical industry. As the 2nd Line IT Support Engineer, you will be responsible for documenting incidents and service requests, resolving support issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of More ❯

and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you … earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description Job responsibilities … programme milestones and objectives. Person Specification Qualifications Essential Accredited project management qualification (e.g. APM, Prince2, Managing Successful Programmes or equivalent) and significant senior experience in project/programme management delivery with evidence of leading and managing improvement projects in the NHS Desirable Masters level qualification or equivalent experience Experience Essential Specialist knowledge, practical application and experience in change management More ❯

is at the heart of how we deliver our services — but it's our people and personal touch that make the real difference. Having achieved a strong reputation for service excellence (we were proud winners of The Peterborough Telegraph Customer Service Excellence Award 2023 and HR Consultancy of the Year at the 2024 Personnel Today Awards), we're … and develop this team. This role combines hands-on system implementation with leadership, coordination, and strategic planning. You'll oversee a small team of Technology Consultants, ensuring high-quality service delivery across multiple client projects, while also contributing directly to implementations and client success. Key Responsibilities Lead and mentor the Vero Tech implementation team, fostering a culture of … modules, and best practices. Coordinate workloads across the team and monitor progress. Support team members' development through coaching, feedback, and tailored progression plans. Drive internal process improvements and champion service excellence in all areas of delivery. Who we are looking for: We're looking for someone who combines strong technical confidence with natural people leadership. With a friendly, approachable More ❯

accurate and up-to-date records across all organisational systems. Develop and manage a central database for staff information (training, holidays, DBS checks etc.) Produce regular reports, including monitoring service performance and progress towards organisational goals through Gantt charts. Accurately record, prepare and distribute minutes for all meetings. Support teams by providing timely data and reports as required. Collect … required repairs to the Facilities Manager. Support health and safety compliance by maintaining accurate records. Prepare and distribute reports on the fuel voucher scheme. Collate and present data on service delivery, highlighting achievements and areas for improvement. Work closely with the Facilities Manager and other departments to ensure smooth communication and data flow. Ensure confidentiality and compliance with … GDPR and organisational policies. Support colleagues and contribute to a positive team environment. Build positive relationships with service users, carers, staff, and volunteers to support the delivery of a high-quality service. Provide general administrative support to the day service team, including responding to enquiries, maintaining records, and handling correspondence. Support the coordination of meetings, events, and More ❯

working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery . Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main … staff, and scheduling appointments. Keeping our CRM ( Halo ) up-to-date , ensuring all opportunities are logged and up-to-date . Co-ordinating and improving the Sales Process, including delivery, working closely with finance and procurement and our operations team. Driving marketing incentives, promoting new products/services to prospects, and producing monthly reporting on Sales function to the More ❯

fantastic clients, and an excellent working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers , our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main responsibilities … sales staff, and scheduling appointments. Keeping our CRM ( Halo ) up-to-date, ensuring all opportunities are logged and up-to-date. Co-ordinating and improving the Sales Process, including delivery, working closely with finance and procurement and our operations team. Driving marketing incentives, promoting new products/services to prospects, and producing monthly reporting on Sales function to the More ❯

Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients … and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved Act as the primary escalation point for complex incidents and problem resolution Monitor and manage ticket queues, ensuring … accurate logging and timely updates Mentor and develop team members, promoting continuous improvement and knowledge sharing Assist with project delivery, system upgrades, and infrastructure maintenance when required Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction Requirements: Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience Strong More ❯

Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with writing or modifying software however there will be … manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background and a good understanding of HVAC plant. Industry More ❯

technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

Design, implement and support Azure-based infrastructure and services across a global environment. Take ownership of cloud operations, ensuring performance, scalability, and security. Collaborate with Engineering, Security, Application, and Service Delivery teams to deliver seamless, integrated cloud solutions. Act as a technical lead on Azure projects, from infrastructure deployment to automation and optimisation. Implement and maintain robust security More ❯

deskside and remote support across multiple sites, ensuring staff and students receive a seamless IT experience. Key Responsibilities Deliver deskside and remote support across locations. Take part in a Service Desk rota, with occasional remote support from home. Support PCs, Macs, mobile devices (iOS/Android), and multifunction printers. Maintain Active Directory accounts and resolve basic networking issues. Assist … and students. Essential Skills & Experience Strong technical skills across PC, Mac, iOS, and Android platforms. Knowledge of Active Directory, networking, and multifunction printers. Excellent problem-solving, organisational, and customer service skills. Experience supporting a diverse user base in fast-paced environments. What We're Looking For A proactive team player with a passion for IT support and continuous learning. … adaptable, collaborative, and eager to contribute ideas to improve services and solutions. What We Offer A supportive, forward-thinking team environment. Ongoing training and professional development. Opportunities to shape service delivery and grow your career. MAIN PURPOSE OF JOB To deliver day-to-day IT Business as Usual (BAU) support services and assist Senior Support Technicians in improving More ❯

Service Express is hiring: IBMi Administrator Are you a talented professional with a passion for IBMi systems? Service Express is looking for an experienced IBMi Administrator to join our team. In this role, you’ll provide expert-level support to our customers and internal teams, helping deliver outstanding service across our software and support contracts. You’ll … Undertake agreed training to maintain up-to-date platform knowledge. Automate iSeries systems using Systems Management software. Attend seminars and presentations to enhance daily operations and efficiency. Collaborate with Service Delivery Managers to provide technical insights to customers. Participate in a 24/7 on-call support rota for contracted services and software support. What we are hoping … you can bring to the Service Express team... Proven experience with OS400 (V5R3 through V7R4). Strong knowledge of High Availability tools (Mimix, iCluster, Quick/EDD). Experience with Systems Management software and iSeries automation. Familiarity with Power Systems hardware and SAN integration. Deep understanding of VTL technologies. Capacity planning and performance analysis skills (iDoctor DBMON desirable). More ❯

Full-time Salary: £60,000 - £80,000 + commission About the Role We are looking for a driven Account Executive to fuel growth by acquiring new customers—primarily Managed Service Providers and enterprise organisations—while positioning our offering as a high-value outsourced integration service. This is more than a traditional sales role: it’s about building meaningful relationships … not just a product Navigate complex buying committees using a consultative, value-based approach Manage the full sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross … customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What We’re Looking For Required: Experience selling managed services, outsourcing solutions, or service-based SaaS offerings Strong understanding of managed services business models and recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM More ❯

designers to build, deploy and support your Scala Play microservices using well established software development techniques such as TDD and pair programming. We get involved with all stages of service delivery including configuring, deploying and monitoring using industry standard tooling, to truly work in a DevOps capacity. Whilst working in a collaborative environment you are going to meet More ❯

marketing. Advanced demonstrable work experience as a Marketing Specialist with a proven track record of successful B2B campaign management, preferably in a global context. Advanced demonstrable experience with marketing service delivery software. Advanced demonstrable experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365. Proficiency in analytics and marketing tools (Google Analytics, Google Ads preferred More ❯

pain points. Using your expert knowledge of packages such as Xero, QuickBooks Online and Sage to recommend optimal cloud accounting solutions. Leading on the implementation of designed solutions, ensuring delivery is on time and within budget. Taking ownership of outsourcing service delivery for a mixed and demanding portfolio of clients. Preparing cash flow reports, budgets, forecasts and More ❯

growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. Job Role for an Administrator … established but fast-growing company and you fulfil the criteria set out below, please get in touch. Provide effective administrative support to the whole company structure to enable excellent service delivery for our clients Play a role in the efficient operation of the team ensuring maximum flexibility to meet changing demands Answer telephones, and deal with all telephone More ❯