26 to 50 of 79 Service Delivery Jobs in the East of England

deliver high-quality services people want to use. You will be responsible for the accurate and efficient processing of requests, maintaining precise records, and supporting the coordination of digital service assessments and business case approvals. This includes handling service assessment requests, business case reviews, and general enquiries, as well as assisting in report production and supporting key meetings. … Key Responsibilities Manage communications between requesters and the DTSA for service assessment requests and business case reviews. Set up, compile, and distribute work requests, ensuring a clear audit trail via SharePoint. Accurately update and maintain the Service Assessment Planner and Business Case Tracker. Coordinate outputs from governance meetings. Provide coaching and guidance on processes, procedures, and tools (templates … or Portfolio Office environment, particularly within digital services. Adaptability to changing priorities and processes. If you are an organised, proactive professional with a passion for supporting high-quality digital service delivery, we'd love to hear from you. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to … 00. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefishs … You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs. In this role, delivering a VIP-level service is essential. Youll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with More ❯

Service Desk Analyst Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. The role can be done on either a hybrid or remote working basis, but be aware there may be the very odd occasion when you are required to come into the office which is located in Letchworth … Garden City, Hertfordshire. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role Customer Support: Be … the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. Understand customers' needs and adapt your approach to ensure their satisfaction. Take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

Broad knowledge and deep understanding of one or more core aspects of IT, including Enterprise Architecture, IT Operating Model, IT Strategy and Governance, Systems Integration and Application Development, IT Service Delivery, IT Infrastructure, IT Financials and Data. Excellent problem-solving skills. Programme and Project Management expertise with demonstrable experience in managing and being responsible for the delivery More ❯

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager to join a … a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading customer support or service delivery teams in a dynamic, customer-focused setting. A strong background supporting ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture and … core modules such as finance, inventory, and CRM. A track record of achieving performance targets and successfully managing KPIs. Familiarity with automation and AI tools in customer service is a plus. Why Join Us? You'll be part of a company that truly values its people and fosters a culture of growth, collaboration, and innovation. In addition to a More ❯

ServiceNow Product Owner Location: Watford | Full Time | Permanent | c. £75,000 Be part of a major digital transformation and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're looking … role in delivering efficient, reliable, and secure IT services. You'll lead the implementation and evolution of ServiceNow, working across teams to design scalable solutions, manage integrations, and enhance service delivery processes. What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. … improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

Bedford Our client is looking for an exceptional individual to join their expanding team in a newly created role focused on enhancing capacity, improving efficiency, and optimising service delivery across the business. Although this isn't a hands-on technical position, a solid understanding of technical concepts and terminology is essential. Youll be responsible for assessing and triaging … incoming service requests with a technical lens, asking the right questions, gathering critical information, and ensuring progress is maintained. This is a dynamic, fast-paced role that requires outstanding organisational skills, excellent customer service, solid IT capabilities, and the ability to remain calm under pressure. Youll enjoy collaborating with both engineers and customers, be confident in managing multiple … priorities, and thrive in an environment thats continuously evolving and embracing digital tools to enhance performance and service delivery. The Role: +Respond to customer enquiries, triaging and prioritising each request by gathering key technical details to assess urgency, scope, and ensure an appropriate and timely response. +Optimise service engineer schedules by leveraging KPIs to enhance efficiency in route More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager to join our … UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will include: Leading, mentoring … a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience leading customer support or service delivery teams in a fast-paced, customer-focused environment. Strong background in ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture and More ❯

paced environment and enjoys keeping operations running smoothly. You’ll be instrumental in coordinating engineer travel, managing shipments, and supporting both our operations and finance teams to ensure timely delivery and accurate billing. Key Responsibilities Arrange UK and European shipments with third-party logistics providers Prepare and manage import/export documentation Book travel and accommodation for Apex Engineers … across the UK and Europe Process engineer expense claims and assist with billing Provide administrative support to the finance department Collaborate with internal teams to streamline logistics and improve service delivery Maintain a clean and organised workspace What We’re Looking For Proven experience in shipping and logistics coordination Solid understanding of import/export procedures Familiarity with More ❯

fast-paced environment and enjoys keeping operations running smoothly. Youll be instrumental in coordinating engineer travel, managing shipments, and supporting both our operations and finance teams to ensure timely delivery and accurate billing. Key Responsibilities Arrange UK and European shipments with third-party logistics providers Prepare and manage import/export documentation Book travel and accommodation for Apex Engineers … across the UK and Europe Process engineer expense claims and assist with billing Provide administrative support to the finance department Collaborate with internal teams to streamline logistics and improve service delivery Maintain a clean and organised workspace What Were Looking For Proven experience in shipping and logistics coordination Solid understanding of import/export procedures Familiarity with processing More ❯

team-wide quality processes and performance management systems Foster a culture of innovation, continuous learning, and commercial excellence Provide mentorship and career development opportunities across the organization Product Development & Delivery Lead the end-to-end product lifecycle, from ideation to launch, ensuring customer-centric design and execution, in close collaboration with the market research, IT and sales teams Guide … internal product development through innovative approaches to content creation, data visualization, and subscription service delivery beyond AI/ML applications Drive integration of AI/ML capabilities into core product offerings to improve client value and increase productivity Establish KPIs and metrics to measure product success and client impact Technology & Innovation Champion adoption of cutting-edge technologies including More ❯

team-wide quality processes and performance management systems Foster a culture of innovation, continuous learning, and commercial excellence Provide mentorship and career development opportunities across the organization Product Development & Delivery Lead the end-to-end product lifecycle, from ideation to launch, ensuring customer-centric design and execution, in close collaboration with the market research, IT and sales teams Guide … internal product development through innovative approaches to content creation, data visualization, and subscription service delivery beyond AI/ML applications Drive integration of AI/ML capabilities into core product offerings to improve client value and increase productivity Establish KPIs and metrics to measure product success and client impact Technology & Innovation Champion adoption of cutting-edge technologies including More ❯

team-wide quality processes and performance management systems Foster a culture of innovation, continuous learning, and commercial excellence Provide mentorship and career development opportunities across the organization Product Development & Delivery Lead the end-to-end product lifecycle, from ideation to launch, ensuring customer-centric design and execution, in close collaboration with the market research, IT and sales teams Guide … internal product development through innovative approaches to content creation, data visualization, and subscription service delivery beyond AI/ML applications Drive integration of AI/ML capabilities into core product offerings to improve client value and increase productivity Establish KPIs and metrics to measure product success and client impact Technology & Innovation Champion adoption of cutting-edge technologies including More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

Reference AH-64 The Opportunity We're seeking a Solutions Architect with deep expertise in network infrastructure , strong Azure and Microsoft 365 skills, and proven experience in the Managed Service Provider (MSP) sector. This is your chance to join a forward-thinking, high-performance IT team delivering cutting-edge solutions to a diverse client base. The Role You'll … design. Advanced knowledge of Microsoft Azure (IaaS, PaaS, networking, governance). Strong experience with Microsoft 365 (Exchange Online, Teams, SharePoint, security & compliance). Solid understanding of ITIL and MSP service delivery models. Excellent client-facing skills and the ability to communicate technical concepts clearly. Fantastic Benefits Packadge, Must be a UK resident happy to travel to client site More ❯

Job Title: Installation Technician Location: Ipswich Contract Duration: 10 months + Overview We are seeking an Installation Technician to provide desktop hardware installation services as part of a service delivery team. This role requires basic technical skills, attention to detail, and the ability to follow defined installation processes. Key Responsibilities Unbox, install, and set up desktop hardware and More ❯

customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. Youll work with a range of stakeholdersHR/payroll managers, finance, IT professionalsto resolve issues, improve service delivery, and enhance the customer experience. Key Responsibilities Technical Support : Provide expert support across Zellis products (e.g., ResourceLink, MyView), resolving technical and data-related issues, and contributing to More ❯