26 to 50 of 84 Service Delivery Jobs in the East of England

Job Title: Service Delivery Manager Job Description We are seeking a dedicated Service Delivery Manager to work onsite within a healthcare organisation. This role requires a proactive individual to manage end-user devices, networks, and infrastructure effectively. Responsibilities Provide onsite support five days a week, ensuring seamless service delivery. Engage in floorwalking to build strong … relationships with staff and the CIO. Implement ITIL processes for effective problem management and escalation handling. Conduct forecasting and manage financial aspects of service delivery. Triage issues promptly and coordinate with technical resources to resolve them efficiently. Essential Skills Proven experience in service management. Expertise in ITIL methodologies. Strong stakeholder management skills. Why Work Here? Join a dynamic … team in a healthcare environment where you can make a significant impact on service delivery. Benefit from opportunities to develop professional relationships and enhance your skills in a supportive workplace. Work Environment The role requires onsite presence within a healthcare organisation, working closely with various teams and stakeholders. Expect a collaborative environment with opportunities for professional growth. Job Type More ❯

IT Service Delivery Engineer - St Neots - onsite - perm Salary 40-60k 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days’ annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share … environments). To utilise technical ability to support the environments and to lead with progressive enhancement projects. How you’ll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management; Linux Experience; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhere to More ❯

work scheme Retail discounts Career development support Todeliverexceptionallevelsofsupporttodemandingbusinessneedsacrossmultiplesites,maintaining varied applications (predominantly on Microsoft Windows environments).To utilisetechnicalabilitytosupporttheenvironmentsandtoleadwithprogressiveenhancementprojects. How youll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management Process; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture progression … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhereto theMASSvalues. More ❯

and Intelligence Analyst to join our team in the East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

or infrastructure analyst role (5+ years) Strong Windows and Linux OS experience — including scripting (PowerShell/Shell) Understanding of database administration and storage planning ITIL Foundation qualification or equivalent service delivery understanding Excellent problem-solving skills and proactive approach to system issues Great communication skills with the ability to liaise with both technical and non-technical stakeholders More ❯

and ServiceNow as part of your learning and development. Contribute to change management processes, including presenting proposals and documenting changes, while building your confidence in stakeholder communication. Support project delivery by learning Agile and ITIL methodologies, and how to manage time, quality, and budgets. What we're looking for: Experience & Technical Skills (nice to have, not essential to start … systems and customer relationship management (CRM) tools. Awareness of SQL, database reporting, or process automation platforms. Understanding of customer data privacy principles and an interest in utilities or public service delivery. Desire to work with technologies like HiAffinity, Jira, ServiceNow, and workflow management tools. Personal Qualities: A proactive learner with a genuine interest in growing your technical knowledge and … dependant on experience Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days. A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other More ❯

Select how often (in days) to receive an alert: ServiceNow Delivery Manager Location: UK - Mobile England Job-ID: 213494 Contract type: Standard Business Unit: ServiceNow Life on the team As a Services Delivery Manager for Computacenter's ServiceNow Centre of Excellence, you are engaged at the account level in providing visibility, service reviews and reporting through all … phases of the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager's ability to develop a quality service strategy per customer, capture and report on key metrics, identify … upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that More ❯

IT Technical Service Delivery Manager 📍 Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We’re on the lookout for a Technical Service Delivery Manager to … lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager. What You’ll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide … technical team members Identify and implement improvements in service delivery Maintain accurate technical documentation and report on KPIs What You’ll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or More ❯

natural leader with a passion for operational excellence and team development? We're looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous … improvement. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support . If you have proven leadership experience in a technical environment-especially with iSeries or Intel platforms-you'll thrive here. We offer … continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads More ❯

Join a small privately owned MSP with a team of 6 engineers looking after 100 clients in Hertfordshire and Essex. Career progression available if you want to become a Service Delivery Manager and Networking and Cyber Essential Plus Training on offer. Job Spec: Remote and Onsite Project Delivery: Handle project work both remotely, from the office, and More ❯

financial needs and providing tailored virtual finance solutions to support their business objectives. Cultivate and maintain strong client relationships, ensuring high levels of client satisfaction and loyalty through exceptional service delivery. Collaborate with directors and senior management to identify opportunities for business development, cross-selling, and upselling virtual finance services. Oversee the day-to-day operations of the virtual … finance department, ensuring timely and accurate delivery of services to clients. Manage the virtual accounting process, including bookkeeping, payments, financial reporting, and tax compliance, including VAT returns. Develop and implement robust systems, processes, and controls to maintain data integrity, security, and confidentiality in virtual finance operations. Identify and evaluate virtual finance technologies and software solutions to streamline processes, enhance … efficiency, and improve service quality. Collaborate with IT teams and external vendors to implement and integrate virtual finance systems, ensuring seamless connectivity and data flow. Drive continuous improvement initiatives to optimize virtual finance workflows, automate manual tasks, and deliver innovative solutions to clients. Qualifications: A professional accounting qualification (e.g., ACA, ACCA, CIMA) is desirable. Proven experience in a senior More ❯

Change Team, owning and leading on a variety of change tasks and projects. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco products, be an expert on Network topology and a desire to learn (if required) additional complementary technologies. The Normal Change Network Engineer will work alone and … Nexus 9300 series and Catalyst switches Excellent communications skills, organisational skills and independent and autonomous working Have the ability to tackle complex problems and incidents Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and deployment YOU MIGHT ALSO HAVE … on delivering value to customers; * Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; * Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; * Proactive working attitude; * Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites More ❯

Windows 11-10 OS queries O365 Administration (SharePoint, OneDrive, Exchange) Group Policy (DNS/DHCP) Occasional on-site client visits when required Requirements: ESSENTIAL Previous experience in a Managed Service Provider (MSP) environment Strong knowledge of Active Directory Office 365 Admin & troubleshooting (security, user creation) Basic networking knowledge Experience with Group Policy, DNS, DHCP Full UK driving licence What … career progression opportunities This is a fantastic time to join a growing business that values its people, invests in their development, and maintains a strong client base through excellent service delivery. To apply, press apply now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on for more information … Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory London, Barnet, Enfield, Hertfordshire, North London, Networking, IT Support, 1st line, Helpdesk, service desk, infrastructure, Azure, Cloud, Office 365, VMware, Server Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

Select how often (in days) to receive an alert: Service Architect Location: UK - Mobile England Job-ID: 214179 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success … and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenter's Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills. As part of the Service More ❯

role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other … ongoing critical incidents and problems Reviewing and maintenance of Technical Run Books for solutions and/or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable. To assist in research and peer review of non-core products that may be required to resolve issues with supported … Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. Review of documentation (KBA's/Training/Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery REQUIRED More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the IT … managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing More ❯

a week in the office) | Full-time, Permanent | Qualified Solicitor Are you a qualified solicitor with a passion for technology and a desire to shape the future of legal service delivery? We're supporting on a unique opportunity that blends your legal expertise with innovation, product influence, and client engagement. This role offers a rare chance to step … in legal technology Why This Role? Work with global clients across sectors like retail, finance, logistics, and tech Be part of a fast-paced environment driving innovation in legal service delivery Gain exposure to product development, client strategy, and legal operations A meaningful alternative to traditional private practice or in-house roles Interested in applying? Apply today or More ❯

document changes in requirements, building a prioritised backlog of features, and work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise … Production. Ensure the applications comply with all external requirements, including privacy regulations and security standards. Monitor KPIs and use data to measure the success of the product. Support the Service Delivery team in managing incidents and problems to resolution to ensure minimal impact to the business. Analyse incidents, identify trends and proactively work to reduce recurrence. Key Skills More ❯

is responsible for overseeing the firm's day-to-day operational functions, leading the Finance, Facilities/Operations, Risk & Compliance, Change Management, IT, and Data teams to ensure efficient service delivery, drive continuous improvement, and support the firm's strategic goals and leading position in the UK legal market. The successful candidate will be degree educated or equivalent. More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

Service Co-ordinator/Administrator – Laindon Essex £28/30k. Location: Laindon Essex. Department: Office Services Reports To: Office Manager/Service Manager/Directors Salary: £28,000 – £30,000 per annum Working Hours: Monday to Friday, 8:00am – 5:00pm Holiday Entitlement: 28 days (including bank holidays) Start Date: TBC Role Summary We are seeking a proactive … and highly organised Service Co-ordinator/Administrator to join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience. Key Responsibilities Handle client communications professionally, providing timely and accurate information to internal … and external stakeholders. Support the Service Manager in managing and updating electronic planners and internal scheduling systems. Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls. Monitor and update client portals, ensuring real-time visibility of service status and compliance records. Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs. Maintain and More ❯

Delivery Consultant (AI/ML), Professional Services Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical … in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather … professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge More ❯

maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call … rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to More ❯

maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call … rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to More ❯