26 to 50 of 83 Service Delivery Jobs in the East of England

period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and … s operational strategy , ensuring alignment with overall business objectives. Lead and develop a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement More ❯

Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of More ❯

involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide Tactical Advice, Coaching, and Guidance: Offer operational delivery support to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd Line Onsite and Remote Technical … and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a … Ensure continuous training and development to keep personal qualifications and skill sets up to date. Customer Focus: Proven track record of delivering exceptional customer service and building strong customer relationships. Accountability: Foster a culture of accountabilitywithin the team, ensuring that each member takes ownership of their tasks and responsibilities. More ❯

will work on an on-call basis, to manage major incidents and recovery on the running line while providing clear and concise information to Service Delivery, Planning and Service Control colleagues. Whilst on call you will work 14:00 - 22:00 but might be called outside of … unit defects, ensuring suitable and timely short-term mitigation is put in place. Support, or lead in some cases, the company's processes for service incident investigations, providing technical input as necessary also using their wider railway knowledge to suggest improvement actions. Use onboard intelligent systems such as OTMR … best to assist you. If you want to register your interest and apply, please contact me on the below or apply online: Miren Chauhan Delivery Consultant Email More ❯

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities: Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance … expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and … of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges More ❯

are robust, scalable, and aligned with enterprise architecture principles and best practices. Actively manage change initiatives impacting shared services, ensuring minimal disruption and optimal service delivery Serve as a key liaison between business stakeholders and technology teams to validate that solutions meet functional and non-functional requirements. Represent … the technology programme delivery team in interactions with other segment technology teams and enterprise architecture groups, ensuring strategic alignment and coherence across initiatives. Assist in problem resolution and support the development team through consultation and problem research Hands-on development may be required to demonstrate component selection and prototyping … and Standards: Facilitate and nurture an Architecture Community of Practice to promote knowledge sharing, collaboration, and continuous improvement across teams Own and manage the service catalogue, ensuring it is accurate, current, and reflective of all shared services in the service-oriented architecture Participate and recommend prioritisation through the More ❯

UK Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are seeking an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team. The role involves working collaboratively with colleagues and our customer in a critical LAN/WAN environment. The engineer will deliver technical … management skills, including analysis and deployment. Strong communication and organizational skills, with the ability to work independently and in teams. Experience with ITIL ICT service delivery and SAFE Agile methodologies. Ability to work under pressure, meet deadlines, and handle multiple priorities. Understanding stakeholder management and organizational skills. Quick More ❯

Solution Architect £75,000 Objective: As part of a strategic digital transformation initiative, this role focuses on developing innovative, technology-driven solutions that enhance service delivery, reduce technical debt, and transition away from outdated legacy systems. The aim is to empower professionals through modern tools and create high … technical solutions that align with organizational goals. The role involves close collaboration with internal stakeholders, external clients, technology teams, and vendors to ensure effective delivery of modern digital systems. Key Responsibilities Design and develop innovative technical solutions to modernize systems, eliminate technical debt, and support the creation of new … Promote a culture of innovation and technology adoption across the organization. Enable professionals to leverage technology effectively in their roles, enhancing overall productivity and service quality. Deliver solutions that create differentiation and support a leadership position in the market. Qualifications and Experience A formal degree is beneficial but not More ❯

genuine impact in a mission-critical environment. Roles & Responsibilities: • Provide 2nd/3rd line support across Windows Server and related technologies • Monitor and improve service levels, owning incident and problem resolution • Carry out physical server builds, patching, and routine maintenance • Work with technologies such as VMWare, Active Directory, back … up tools, and Windows 10/11 • Follow change control processes and implement technical changes • Collaborate with internal teams to support customer needs and service delivery • Participate in project work and continuous service improvement initiatives What you will need: • Proven experience in IT support with the Windows … infrastructure stack • Hands-on experience with Windows Server, Active Directory, VMWare, and backup solutions • Experience supporting Windows 10/11 environments • Familiarity with service desk tools (e.g., Jira, ServiceNow, Freshdesk) • Comfortable with server hardware, racking, and physical maintenance • (Nice to have) Knowledge of Linux, PowerShell scripting, or basic networking More ❯

genuine impact in a mission-critical environment. Roles & Responsibilities: • Provide 2nd/3rd line support across Windows Server and related technologies • Monitor and improve service levels, owning incident and problem resolution • Carry out physical server builds, patching, and routine maintenance • Work with technologies such as VMWare, Active Directory, back … up tools, and Windows 10/11 • Follow change control processes and implement technical changes • Collaborate with internal teams to support customer needs and service delivery • Participate in project work and continuous service improvement initiatives What you will need: • Proven experience in IT support with the Windows … infrastructure stack • Hands-on experience with Windows Server, Active Directory, VMWare, and backup solutions • Experience supporting Windows 10/11 environments • Familiarity with service desk tools (e.g., Jira, ServiceNow, Freshdesk) • Comfortable with server hardware, racking, and physical maintenance • (Nice to have) Knowledge of Linux, PowerShell scripting, or basic networking More ❯

business requirements, prioritizing feature backlogs, collaborating with architects and developers, and ensuring application functionality aligns with business needs. They will also coordinate with the Service Delivery team on incident and problem resolution to ensure optimal service levels. Role Responsibilities: Provide functional expertise on Finance systems such as More ❯

at PPG! We are seeking an experienced and highly skilled HR Business Services Manager to lead our HR operations and drive continuous improvement in service delivery across the country. As a strategic partner, you will oversee and optimize the full range of Hire-to-Retire processes , ensuring alignment … to standards while respecting local peculiarities. You will play a pivotal role in promoting HR business service excellence and driving operational efficiency. The position is located in Amsterdam , directly reporting to HR Business Services Cluster Leader. Your Key Responsibilities: HR Business Service Excellence Oversee and streamline the country … and development opportunities. Build and sustain strong relationships with key stakeholders across leadership and HR to ensure alignment, collaboration, and mutual support for HR service excellence. SBU Strategy Implementation Support and drive the implementation of the SBU strategy focused on performance management, talent management, employee engagement, and Diversity, Equity More ❯

targets Support patching, change requests, and technical escalations Maintain accurate records via incident and call management tools Collaborate with team members to continuously improve service delivery Your background: Eligible for or currently hold SC clearance Experience or exposure to second-line infrastructure support Working knowledge of SQL, Wintel … Messaging, Patching, and iSeries Operations Willingness to work a 24/7 rotating shift pattern Strong communication and customer service skills Ability to work under pressure and take initiative Desirable: Experience with incident and problem management tools ITIL awareness or certification Solid understanding of server environments and IT infrastructure More ❯

Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is … or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service More ❯

first line telephony response for Dealers and Policy Holders. What you’ll do: Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written Any clerical/administration tasks which may be required to support the management team Administration support to Sales … level of knowledge’ from Field team, Policyholders and Dealers Processing of all policy transfers Work with external stakeholders to understand the issue with the service, function or the product provided Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the … able to work on own initiative, as well as part of a team Target driven – able to work to achieve key performance indicators and service level agreements set for the team What we’re looking for: Essential: Basic knowledge of Microsoft packages Good understanding voice/soft skill Customer More ❯

first line telephony response for Dealers and Policy Holders. What you’ll do: Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written Any clerical/administration tasks which may be required to support the management team Administration support to Sales … level of knowledge’ from Field team, Policyholders and Dealers Processing of all policy transfers Work with external stakeholders to understand the issue with the service, function or the product provided Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the … able to work on own initiative, as well as part of a team Target driven – able to work to achieve key performance indicators and service level agreements set for the team What we’re looking for: Essential: Basic knowledge of Microsoft packages Good understanding voice/soft skill Customer More ❯

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate process changes. Identifying opportunities for process improvements and recommend changes to enhance overall efficiency … all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet ITIL standards and best practices, supporting consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within More ❯

in Quality improvement and Engagement We are looking for a Project Manager to lead engagement with our broad range of stakeholders and lead the delivery of projects within UK primary care services (The NHS). In this role, you will oversee our small team who deliver Quality Improvement and … central Norwich or Oakington (near Cambridge) office. Main duties of the job MAIN DUTIES AND RESPONSIBILITIES: Oversee the day-to-day management of the service delivery team in delivering QI and Research services to G.P practices in the OPC Network. Actively recruit new GP practices into the OPC … review, and dissemination of resources, promotional materials and regular communications (e.g. as newsletters) for patients, clinicians or practices; and ensuring they align with our service objectives and stakeholder needs. Collaborate with key stakeholders to drive service improvements and support business development initiatives. Contribute as a member of the More ❯

Select how often (in days) to receive an alert: Location: UK - Mobile England Job-ID: 212033 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce we are now hiring a Professional Services Portfolio Manager within our thriving Group Professional … Services (GPS) organisation at Computacenter. The Professional Services Portfolio Manager will oversee the development, delivery, and evolution of Computacenter's professional services portfolio. This role involves leading cross-functional collaboration with Solution Managers, Leaders, Chief Technologists, Technology Consultants, Group Development Strategy Managers, Marketing Managers, and Sales Specialists to ensure … development proposals and investment cases. Represent GPS in promoting and educating internal stakeholders about the portfolio. Act as the primary contact for sales and service inquiries regarding portfolio capabilities. Ensure resource capacity and development plans are aligned with portfolio needs. Work with partner management to align the partner ecosystem More ❯

discounts via Perkbox Cycle to work Access to a virtual GP and a health & wellbeing app Training & Development Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … is essential. Essential Skills & Experience Strong electrical qualifications C&G or equivalent AP2 Electrical systems competent person Strong written and verbal communication skills Client delivery mindset with a focus on excellence and efficiency Able to work in a fast-paced, ever changing environment Experience of CAFM is desirable Experience … similar role, in a demanding, fast paced environment. You will work 37.5 hours per week plus but will need to be flexible to ensure service delivery at the highest level, this will include 1 in 5 weeks call out/standby rota. You will have access to Apleona More ❯

alignment with overall company goals. Provide visionary leadership to the telecoms team, fostering a culture of innovation, collaboration, and excellence. Drive initiatives to enhance service delivery, customer satisfaction, and operational efficiency. Business Development: Conduct market research and analysis to identify new business growth opportunities within the telecom sector. … the company's visibility and influence in the region. Operational Oversight: Oversee the day-to-day operations of the telecoms division, including network infrastructure, service provisioning, and technical support. Optimize resource allocation and budget management to achieve financial objectives. Mergers and Acquisitions (M&A): Identify and evaluate potential M More ❯

to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective More ❯

flexibility to ensure continuous cover within the department whilst effectively managing your own workload Work with the IT Management team to ensure recommendations and service delivery reflect our IT strategy, budget and business requirements What We Are Looking For: Customer focused Structured, logical approach to problem solving with More ❯

utilities services organisation based in Hertfordshire. The Senior Business Analyst will play a key role in improving systems and processes that power safe, efficient service delivery across a complex, multi-contract environment. The Senior Business Analyst will provide excellent stakeholder management skills and bridge the gap between the More ❯

and infrastructure, ensuring they are secure, efficient, and aligned with the organisation’s business goals. The role also drives the automation of workflows and delivery processes within the business, enabling scalability, improved productivity, and enhanced service delivery across the organisation. Responsibilities: IT Systems Management Oversees and maintains More ❯