1 to 25 of 72 1st Line Support Jobs in England

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School … ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS … and DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role involves in-depth troubleshooting More ❯

1st Line Support EngineerLondonBoutique MSPSalary - Up to £35K + Benefits | London 1st Line Support Engineer needed. Are you a confident 1st Line Support Engineer with a passion for technology and great customer service? We’re recruiting for a friendly, well-established London-based MSP that … supports a range of boutique hotels and commercial clients across Central London. Location: Covent Garden, London (office-based with regular site visits in Central London) The Role As the 1st Line Support Engineer, you’ll be providing on-site and remote support to clients - mainly boutique hotels - helping resolve IT issues and carrying … a supportive team on the Help Desk. As you gain experience, you’ll be given the opportunity to progress into a 2nd line role. Key Responsibilities: Provide 1st line IT support to clients on-site and remotely Carry out BAU and project-based support tasks Escalate more complex issues when needed More ❯

1st Line Support - 6-Month Contract – Wakefield VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an upcoming project. This is a fantastic opportunity for someone early on in their IT career to gain … valuable experience in an IT Support environment and learn some new skills along the way. The Role: The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation. Key skills and experience: Prior experience within … 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory. Mobile Device Management (MDM)/(experience supporting mobile devices) Good communication and customer service skills Ability to work in a fast-moving environment Role details: Job role: 1st Line Support More ❯

ROLE: 1st Line Support HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products within … to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

ROLE: 1st Line Support HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products within … to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

1st Line Support – 8-Month Contract – Birmingham VIQU has partnered with a public sector organisation in Birmingham seeking a 1st Line Support contractor to support an upcoming telephony rollout project, helping modernise communication systems across the organisation. This is a fantastic opportunity for someone looking to build or … strengthen their career in IT project work. The role: As 1st Line Support , you’ll be part of the team ensuring a smooth rollout of the new telephone systems. You’ll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions. The successful 1st … update trackers and manage spreadsheets effectively Proficiency in Microsoft Office applications and general IT literacy Well organised and proactive – able to manage your workload independently Role details: Job role: 1st Line Support Job type: Contract Duration: 8-month contract (till end of March 2026) Rate: £150 per day paid to Umbrella company Location: Birmingham Apply More ❯

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse … industries. My client has an immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. … The 1st Line Support Analyst will have a solid MSP background and alongside their technical capability will be an outstanding communicator driven by top level customer service. You will have proven 1st line technical competency in technology such as Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. You will also demonstrate More ❯

1st Line Support Engineer - MSP, Microsoft Tech (Azure, 365) - Central London Jobs Search Type All Job Area All 1st Line Support Engineer - MSP, Microsoft Tech (Azure, 365) - Central London Central London £26,000 - £30,000 + 10% Bonus 1st Line Support Engineer - MSP, Microsoft Tech … opportunity to join a well-respected Microsoft Gold Partner delivering IT services to high-profile clients in a multitude of sectors. This is a great step for someone with 1st Line experience looking to develop their skills in a more hands-on, customer-facing environment. You'll be part of the Field Support Team, spending … Logging tickets and time in the internal system (Service Desk platform) Acting as a visible, friendly, customer-facing ambassador for the business What you'll need: Experience in a 1st Line (or similar) support role, ideally within an MSP Previous on-site support or field engineering experience - essential Hands-on experience with Microsoft More ❯

1st Line Technical Support, Northwich (Cheshire), £30,000 Benefits, Hybrid Working i.e. 3 days in office, 2 from home, Global Company with great culture. 1st Line Technical Support Overview: Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If … so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st Line Technical Support, you will be the first point of … and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. Troubleshoot and resolve issues within More ❯

1st Line Support Analyst - Managed Services Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP, MS-900. My client is a small but established and growing IT services company with offices in Central London and Kent. Due to on-going success they have an immediate requirement for a 1st Line Support Analyst. As 1st Line Support Analyst you will be a natural troubleshooter with a solid technical background in supporting technology such as Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP etc. Anyone with the or working towards the MS-900 certification would be a massive benefit. Along side your technical skills it … is essential that the 1st Line Support Analyst has exceptional communication skills and is driven by outstanding customer service. This is a fantastic opportunity to join a dynamic and fast growing MSP with some great clients. A fabulous opportunity to grow your technical skills, experience and career. This is an office based role in Chatham More ❯

1st line Support Engineer/Customer Support Location: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office) Salary is 25k - 28k Skills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, Teamwork Were Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day/Week in Office) Poole or Bedfordshire Are you a people person with a tech-savvy edge? Do you thrive in fast-paced environments and know how to keep your cool when things get busy? If you have a strong customer service mindset, a friendly, positive … for a Customer Support Engineer/1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and resolve incidents, problems, and service requests across a suite of Customer Engagement solutionsmaking a real difference every day. This is a More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned … know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might have experience including: Experience providing 1st line support in a Microsoft environment Previous customer service experience, even if this isn’t from an IT setting Experience with Office365, Active Directory and More ❯

Here at Bournemouth & Poole College, we are looking to recruit a 1st Line Desktop Support Apprentice on a full-time, fixed term contract . In return, you will receive a £12,718 per annum. At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform … engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College. The 1st Line Desktop Support Apprentice Role: As our 1st Line Desktop Support Apprentice, you will provide operational and technical desktop support … requests at the first point of contact, and support the Team Leader in a selection of tasks, to meet the requirements of the apprenticeship. Responsibilities as our 1st Line Desktop Support Apprentice will include: Provide support to students and staff using the IT network. Assist staff and students in the use More ❯

1st Line IT Support Technician/London (Fully Office Based)/Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line … and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide … 3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP More ❯

1st Line IT Support Technician/London (Fully Office Based)/Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line … and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide … 3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP More ❯

1st Line IT Deskside Support Technician Location: Chelmsford (Office-Based) Hours: Full-time, Monday to Friday (7.5-hour shifts between 08:00 and 20:00) Salary: £25,000 per annum + Overtime/TOIL + Benefits Driving Licence Required Our client is seeking a proactive and technically capable 1st Line IT Deskside … to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed. About the Role As a 1st Line Support Technician, you will be the first point of contact for technical issues—resolving incidents and service requests related to hardware, software, and connectivity. … and solutions Assist with procurement and logistics of IT hardware to various locations Follow ITIL v4 support practices (training provided) Skills and Experience Essential: Previous experience in 1st line IT support or service desk environment Good knowledge of Windows operating systems and Microsoft Office products Familiarity with PC and printer troubleshooting Basic understanding More ❯

First Line Support Technician * Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients.* Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience.* Immediate start … continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email … for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active More ❯

Junior 1st Line Support - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from … you! Junior 1st Line Support Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k after inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A … in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full training provided. More ❯

their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you’ll be the bridge between users and … exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician? Salary: £27,000 - £30,000? Location: Redhill ( own transport required due to location )?? Perks & Benefits: 22 days annual leave (increasing to … with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We’re Looking For MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others More ❯

We are Hiring for an incredibly supportive company- Senior Regional 1st Line IT Support Analyst - Eastleigh (Hampshire) £40,560 (plus comprehensive benefits) benefits including pension schemes with contributions up to 10%, 28 days holiday the opportunity to buy and sell holiday, Life assurance of 5x your annual salary, Generous parental and family leave, Health and … wellbeing packages This is a Permanent, Full-Time vacancy Your new role We're delighted to announce we're looking for a Senior Regional 1st Line Support Analyst to support, manage and inspire our fantastic 1st Line team to continue to deliver a first class service to our colleagues. Apart … can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home. You have: Substantive experience in a 1st Line IT support role and: • Experience or enthusiasm and desire to manage a group of talented individuals. • Proactive approach to minimising failure demand in service More ❯

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role … is based at their offices near to Sutton in Surrey/Greater London. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in … demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills More ❯

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role … is based at their offices near to Sutton in Surrey/Greater London. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in … demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills More ❯

1st line contact centre support +Permanent opportunity +Security cleared role - must be eligilble for DV clearance +On site in London Skills: +1st line support experience +Windows Server +Willingness to go through DV clearance - Sole British national - due to nature of the project The schedule consists of three 11-hour day shifts … followed by three 11-hour night shifts, and then six days off. We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out … skills Effective inter-personal skills Customer service orientation Ability to work alone whilst under pressure Enthusiastic team player Flexible, adaptable & customer-orientated If you'd like to discuss this 1st line contact centre role in more detail, please send your updated CV to (url removed) and I will get in touch. More ❯

1st Line IT Support Technician (Hybrid) - £23,000/£24,000 per annum - Hull Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team. I'm looking for a proactive and customer-focused … IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end users across multiple systems and environments. You'll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux … annum, favourable holiday allowance, 2 days hybrid working after probation, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

1st Line IT Support Technician (Hybrid) - £23,000/£24,000 per annum - Hull Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team. I'm looking for a proactive and customer-focused … IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end users across multiple systems and environments. You'll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux … annum, favourable holiday allowance, 2 days hybrid working after probation, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯