26 to 50 of 54 1st Line Support Jobs in England

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Oxford (Onsite) £25k to £26k DOE DXP Talent are looking for an enthusiastic 1st Line Support Engineer to be based onsite 5 days a week in Oxford with a market leading Business. This is a great opportunity … certifications/qualifications to back up your interest. Day to day you'll be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a fantastic opportunity to … a team and develop your IT skills and experience with the chance to develop your IT career. Ideal experience: - Windows 10 and 11 Support - O365 (Azure AD, Teams, Intune, Exchange Online) - Experience with ITSM If you think you'd be a great fit for the role please send More ❯

1st Line Support Engineer Up to £28k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineers! After already placing within the … business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting … business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to More ❯

1st Line Support Engineer – London - £35,000 + excellent career development Overview An exciting opportunity has arisen with an Investment Management Business for a 1st Line Service Desk Engineer to deliver high-quality technical support. This includes resolving user queries, troubleshooting technical … staff. The role works closely with the Service Desk team, escalating complex issues and contributing to IT projects where required. Role & Responsibilities User Support: Act as the first point of contact for all IT-related issues, providing timely and effective support via phone, email, and Microsoft … Teams. Analyse and troubleshoot technical problems; resolve issues or escalate to the appropriate team or third-party support as needed. Log, track, and manage service desk tickets in the system, documenting issues, actions taken, and resolutions. Provide IT support for both office-based and remote users More ❯

We're looking for an enthusiastic 1st Line Support Technician to join our team at Cleartech Communications Ltd and be the first point of contact for customers, solving their technical issues with expertise and care. If you’re passionate about technology, love helping people, and … want to be part of a growing, customer-focused company, get in touch! Role Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged Dealing with internal IT support, supporting staff and customers with Office … other internal systems and platforms Perform root cause analyses on issues and, where appropriate, investigate reasons and feed back to the team Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team Working as More ❯

1st line of Technical Support Team Leader needed for a fast-growing business in Tunbridge Wells. An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service. The ideal candidate will have a strong technical background and possess excellent … abilities to effectively lead and support the Technical Support Team. Key Responsibilities Lead and manage the 1st Line Technical Support team, providing guidance, training, support and team absence management as needed. Serve as the primary point of technical escalation … for complex customer issues, ensuring timely resolution and customer satisfaction. Escalating complex issues to 2nd Line for further investigation and resolution. Monitor call and ticket volumes, prioritise tasks, and allocate resources effectively to meet customer needs and ensure SLAs are being met. Generate reports on technical issues and More ❯

1st Line Support Analyst £30,000 Fully Remote An exciting opportunity to join a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within … a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services. In addition to day-to-day support tasks, you'll have the chance to broaden your experience by … Outstanding customer service skills and a strong service-oriented mindset * Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory * A proactive support analyst who is eager to learn and develop professionally * Experience supporting user lifecycle processes (joiners, movers, leavers) Desirable: Experience supporting Dynamics 365 Familiarity with More ❯

about IT Support and looking for an exciting opportunity in Barnsley? 🚀 Our esteemed client, a leading car dealership, is seeking a dedicated 1st Line IT Support Technician to join their vibrant Customer Support team. Position: 1st Line IT … Support Location: Barnsley Salary: £26,416 Hours: Monday to Friday, 8:00 am - 5:00 pm (1-hour lunch) with rotating Saturdays 8:00 am - 12:00 pm In this full-time, permanent role, you'll be the first point of contact for our internal colleagues, providing top … everything from logging and troubleshooting calls to liaising with other departments, maintaining the highest standards of customer service. Key Responsibilities: 🎯 Provide professional IT support via phone, email, and live chat. 🔧 Log and manage support tickets, ensuring timely updates and resolution. 🗂 Perform administrative tasks such as starters More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

1st Line IT Support Engineer - Central London - £28,000 - Great Opportunity! Role : 1st Line IT Support Engineer Areas : Central London (EC1) Salary: £25,000 - £28,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We … growing and dynamic team based in London. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be More ❯

a company that will invest in your growth? Our client, based in West Hampstead, an established MSP is offering a clear route from first-line support through to second-line and further. All while you learn the ropes in a fast-paced but supportive … team. What Does the Role Entail? You'll be on the front line of IT support - the first person customers speak to when something goes wrong. Your mission is to respond to incoming tickets within 15 minutes and either resolve the issue quickly or escalate it … On Offer? Alongside a salary of up to £30,000, you'll have access to a progression road-map that means something - from first line support to second line, and even the option to move into account management down the line. The interview process More ❯

looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK. Main duties of the job … An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. … have been logged and resolved correctly Prioritise and manage open cases in a timely manner Person Specification Experience Essential Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools. Strong More ❯

DK Recruitment are seeking a 1st Line Support Engineer on behalf of our client based in Bristol. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the … offer great career progression and training opportunities! Tech stack Microsoft 365 Azure VMware Hyper-V Active Directory Administration (passwords, users, groups, permissions) Desktop support Network support Windows Server Location: Bristol (2 days WFH per week) Benefits Up to £29,000 DOE Private health care 25 days More ❯

including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager, the 1st Line Support Engineer is responsible for providing support to DA's customers, mainly via phone, email, webchat, and … our London based office in Holborn, Monday to Friday). As part of our global service desk team, you will collaborate with our support team in Kuala Lumpur. From time to time, you may also work directly at the customer's offices (London based). As such … you will need to demonstrate a good level of empathy and excellent customer service skills, to ensure DA can maintain delivery of first-class support service. This role offers exposure to the full IT landscape, not just a subset of the technology. As such, this role will suit More ❯

Does a 1st Line IT Support role working for a leading and state of the art automation manufacturer excite you?? It certainly should! This is a rare opportunity to join a company who are making equipment for our future automation, if you wish to learn … within a state-of-the-art facility runs. Tell me more! You'll be working closely with the Senior Administrator and providing front line desktop IT support and other technical advice to business users. You'll be involved with help desk monitoring and problem solving, assisting More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. … leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up More ❯

in Warrington. Typical job duties and responsibilities will be to: -build laptops - inserting memory, configuring the laptop and arranging shipping -this role is typically 1st line support Our client is seeking some in or close to Warrington and must be able to work Monday-Friday More ❯

Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯

Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯

Job Title: First Line Support Technician Salary: £25,000 - £29,000 Industry: Legal Location: London/Hybrid Type: Full-Time About the Role You will be part of a collaborative IT team responsible for maintaining and supporting the organisation’s IT, IS, and telecoms systems. Your … day-to-day responsibilities will include providing first-line technical support to approximately 200 users, resolving issues efficiently, maintaining IT systems, and assisting with hardware/software installations and IT projects. Key Responsibilities Provide first-line technical support for hardware, software, and … peripheral devices Log and manage support requests, keeping users updated on progress and outcomes Troubleshoot and resolve issues within established SLAs Escalate complex issues appropriately while ensuring continuity of service Support account management and ensure adherence to security protocols Conduct daily system health checks and address More ❯

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any … main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst on the Service Desk, you will act as the first point of contact … end users and possess a broad technical knowledge across a range of technologies. General summary: Administering and supporting the customer’s infrastructure Delivering first line support Acting as the first point of contact for customers Demonstrating the ability to troubleshoot and resolve support issues More ❯

Your new company This Facilities Management company is looking to add a 1st line engineer to their service desk. The role is based at their head office north of Salisbury, so you'll need your own transport, but free parking is available. Your new role As a … member of the IT Service Desk team, you will provide technical support to the client's users, mainly over the phone but sometimes in person, ensuring they stay productive. The company values your growth and offers ITIL V3 and CompTIA+ certifications to help you develop your skills. This … the UK for the last 5 years minimum) Proficient in Microsoft operating systems and applications, including Microsoft Office 2016+ and Windows 10. IT support experience in a distributed/hybrid multi-office environment. IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as 'first time fix More ❯

IT Service Desk/First Line Support Officer Rate - £125 a day Duration - 8 weeks initially Location - Birmingham Role would be shift-based and would be covering shifts Monday-Sunday at shifts between 7am - 11pm as part of a rota. This role will be the first More ❯

closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications. Your Role … in the team: In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the desk. You'll cover one or more areas of expertise, assist with Upgrades & Fixes when … Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge. What will you do: Acting as an internal 'Technical Support Technician' for all IT Workplace related support. Working across a broad range of technologies and be able to liaise across multiple areas of the More ❯