26 to 50 of 64 1st Line Support Jobs in England

1st Line Support Engineer MSP | Hove, East Sussex We are currently working with a well-established Managed Service Provider (MSP) based in Hove that's looking to bring a 1st Line Support Engineer into their growing team. This is a full time onsite role. This is a fantastic opportunity for … someone with a passion for tech and great customer service skills who's looking to build a career in IT support within a fast-paced, supportive environment. The Role: You'll be the first point of contact for a wide range of client IT issues, from password resets and Outlook issues to more complex troubleshooting, all within a … structured escalation process. Ideal for someone with 618 months of IT support experience or a strong IT foundation looking to get into the MSP world. Tech Stack/Experience Needed: Solid understanding of Windows 10/11 and basic troubleshooting. Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint). Good working knowledge of Active Directory, basic networking More ❯

Graduate/1st Line Support - Software/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting Saas/Web applications, providing user support, and training new Users on the platform. Perfect for someone who … wants to get more hands on, & build up their software experience. Key Skills: o Technical Support experience, supporting users of Business Applications o Windows support experience o Remote Access Tools Good benefits package - get in touch for more details! Apply … now for immediate consideration and interview this week! Entry level role, training and a great place to start your career - salary in the region £24-27K Graduate/1st Line Support - SQL/Applications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯

1st Line IT Support Engineer Salary: £26,000 - £31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support … success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows … Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles More ❯

Job Title: 1st Line Operative Location: London (E3) Contract Length: 6 months initially Working Pattern: Weekend and Night shifts (4 days on - 4 days off, every 2 weeks on night shift) Shift Times: Day shift: 07:30am - 6:45pm | Night shift: 19:30pm - 06:45am Training Period: 6 weeks, Mon-Fri 9-5 (7.5 hours per day … in the office. Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are seeking a 1st Line Support Operative. Are you a meticulous and proactive individual with a passion for IT support and operational monitoring? Our client is expanding its team and is looking for enthusiastic 1st Line Operators More ❯

Job Title: Junior Technical Support Engineer Location: Enfield, North London Salary : 27,000 - 33,000 per annum Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends) About us BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready … cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit. About the role We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging 27,000 - 33,000p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organisational … Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role. More ❯

Job Title: Junior Technical Support Engineer Location: Enfield, North London Salary : £27,000 - £33,000 per annum Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends) About us BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready … cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit. About the role We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging £27,000 - £33,000p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organisational … Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role. More ❯

Job Title: 1st Line IT Support Engineer Location: Mansfield (On-Site) Salary: Up to £28,000 per annum + benefits Are you an enthusiastic 1st Line IT Support Engineer looking to grow your career in a hands-on role? We're working with a leading manufacturing business in Mansfield seeking … a motivated support engineer to provide day-to-day IT assistance to staff across the organisation. This is an excellent opportunity for someone with a passion for IT who enjoys solving problems, supporting users, and working with a wide range of technologies in a fast-paced environment. Key Responsibilities Act as the first point of contact for IT … using the ticketing system. Assist with IT equipment audits, patching, and system maintenance. What You'll Bring Previous experience in an IT support or service desk role (1st Line). Good knowledge of Microsoft environments (Windows OS, Office 365, Active Directory). Basic networking knowledge (DNS, DHCP, TCP/IP). Strong problem-solving and More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their … friendly and dynamic support team providing remote support to their customer base. The Role of Level … IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when More ❯

Our client seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live … such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. About You As an ambitious and dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to … experience. You have a passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket More ❯

Assistant IT Support Analyst Up to £31,000 Onsite in Sevenoaks, Kent with some hybrid working flexibility *Please only apply for consideration if you are able and willing to commute to Sevenoaks, Kent daily. Free parking … is available, otherwise the site is within walking distance of Sevenoaks train station.* Do you have 18 months+ professional experience in an IT support role focused on 1st line/helpdesk/service desk style support? Are you enthusiastic, with a can-do attitude and excellent customer service skills? If so, you could … which would be very well suited to someone who is early in their IT career, bringing 18 months+ professional experience in an IT support role focused on 1st line/helpdesk/service desk style support, who is keen to gain exposure to new environments and learn from a talented team around them. More ❯

1st Line Technical Support Analyst Reading/Hybrid What it's like to work at Landmark : At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and … Parking Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We are currently seeking an enthusiastic 1st Line Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark … of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line. About You: You’ll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of More ❯

and great communication skills? Do you want to kickstart your IT career in a dynamic, supportive environment? If so, apply now to be considered! About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for our clients, providing essential technical assistance and ensuring prompt, effective service. You’ll … triage and resolve issues within your scope, escalating complex problems to our 2nd and 3rd Line Support teams when needed. Key Responsibilities • Provide first-line technical support, logging and categorising incidents and service requests • Troubleshoot and resolve issues, escalating where appropriate • Manage incidents from ticket creation to resolution, ensuring clear communication throughout … Coordinate with external vendors for on-site support when required • Ensure incidents are resolved within agreed timeframes • Contribute to continuous improvement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service More ❯

First Line Support Engineer - King's Lynn (Hybrid, 2-3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for someone who enjoys hands … on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK's leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK. … starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We're Looking For Experience in laptop/ More ❯

First Line Support Engineer – King’s Lynn (Hybrid, 2–3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King’s Lynn. This is a great opportunity for someone who enjoys hands … on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK. … starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We’re Looking For Experience in laptop/ More ❯

First Line Support Engineer – King's Lynn (Hybrid, 2–3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for someone who enjoys hands … on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK's leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK. … starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We're Looking For Experience in laptop/ More ❯

you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK. Main duties of the job An exciting opportunity has arisen … for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. If successful, you will serve as the first point of contact for all IT support … ensuring all queries or issues have been logged and resolved correctly Prioritise and manage open cases in a timely manner Person Specification Experience Essential Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools. Strong ability to multitask in a More ❯

Technical Support Engineer Cambridge upto £25,000 Are you a tech-savvy problem solver looking to kickstart your IT career? Do you enjoy working independently and want to be part of a structured, well-supported environment? Join this IT team as a Technical Support Engineer , where you ll gain hands-on experience with a wide range … of systems and technologies , supporting users across multiple sites. As Technical Support Engineer you will benefit from … days holiday (+BH s!) A cycle to work scheme Employee assistance programme scheme Health insurance and life assurance As Technical Support Engineer, your responsibilities will include: Providing 1st line support for software and hardware issues Installing, configuring, and maintaining IT equipment and systems Troubleshooting Microsoft Windows and Office applications Managing user accounts and More ❯

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite. Role Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs … with other team members in the field providing technician days and completing installations Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills Potential full-time position for the right candidate after completion of the apprenticeship Apprenticeship Standard Information communications technician (level … software Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE, grade 4/C and above (Essential) About the Employer JUST I.T. TRAINING LIMITED IT Support London based national coverage company. More ❯

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite. Role Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs … with other team members in the field providing technician days and completing installations Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills Potential full-time position for the right candidate after completion of the apprenticeship Apprenticeship Standard Information communications technician (level … software Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE, grade 4/C and above (Essential) About the Employer JUST I.T. TRAINING LIMITED IT Support London based national coverage company. More ❯

First Line Desktop IT Support Technician Job DetailsJob Title:First Line Desktop IT Support TechnicianDepartment:IT Support Campus:AltonSalary:Grade 3 Spine Point 11 - £24,299.61Contract Type:Permanent/Full TimeAbout the RoleHSDC is seeking a First Line IT Support Technician to work within the IT … Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for “owning” IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible … for: Provide exceptional desktop IT support combined with excellent customer service to staff and students To be responsible for the maintenance and support of all College owned IT systems, and provide operational support to the IT Services Team Leader, IT Technicians, and Senior IT Technicians Deployment and maintenance of all software and hardware products More ❯

Do you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not for profit organisations , whose aim is to … make a positive difference? At Penelope our mission is simple: to provide great & affordable IT support for organisations making a positive difference. Were looking for a capable 1st/2nd line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new challenge. About us … with the very best levels of service. We have offices in Bath and London. About the role Were looking for someone who is comfortable and experienced working at a 1st/2nd line level providing desktop support to our clients and their users. We support organisations using a variety of cloud (Office More ❯

Are you a customer focused person? Do you like assisting people and resolving problems? This role is a blend of technical support and customer service where you will support our clients to get the most out of the software whilst fixing faults and issues that may arise. Key Responsibilities: Managing client contact via phone and email … existing clients on the product via video calls and conferences. Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable but not essential. Previous customer service experience (minimum 2 years preferred) A team … player who can handle support tickets and troubleshoot first line issues. Strong and clear communication skills, both written and verbal. Strong interpersonal skills with the ability to work well as a collaborator as well as an individual. A positive attitude to work and customer first mindset. An interest in gaining exposure to innovative technologies. The ability More ❯

Onsite IT Support Engineer – Southwest London (12-Month Contract) Location: Onsite, Southwest London Duration: 12 months Hours: Mon–Fri, 8am–5pm Day Rate: £140 - £180 p/d DOE We are seeking an Onsite IT Support Engineer to join a customer-facing team in Southwest London. This is a 12-month contract , Monday–Friday (8am–5pm), with an immediate start. Key responsibilities: Provide 1st line IT support across a Microsoft environment. Troubleshoot and resolve issues with Windows 11, Active Directory, SharePoint, Teams, OneDrive, and Office applications . Manage file … server permissions and assist with mobile device support (Samsung phones & tablets). Act as the first point of contact for support tickets, working efficiently within a small, fast-paced team. Requirements: Proven experience in IT support within Microsoft environments. Strong troubleshooting skills across desktop, mobile, and collaboration tools. Excellent communication and customer service skills. More ❯

IT Support Analyst Location: Barbican Salary: £30,000 - £35,000 DOE Are you an IT Support Analyst looking for your next opportunity? About the company A leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support … day IT troubleshooting and proactive advice Complete all regular scheduled visits and tasks, per the applicable Service Level Agreements Assist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systems Support the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company … s platform Candidate Requirements One to two years' experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies. You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their More ❯

First Line Support Location: Bradley Stoke, Bristol (2 days in the Cardiff office) Salary: £21,000 - £28,000 Hours: Rotating Shift Pattern - 8:00 16:30 & 9:00-17:00 We are looking for a candidate to join our Group IT Service Desk as a First Line Support. Engineer You will be responsible for … the day-to-day 1 st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities … Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring that SLAs are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way of remote analysis and support More ❯