276 to 300 of 728 Customer Engagement Jobs in England

Senior Data Analyst Salary: Up to £75k Location: London, Hybrid Data Idols is partnering with one of the UK's most customer-centric telecoms providers as they double down on data to fuel their next phase of growth. We're looking for a Senior Data Analyst to join a fast-paced team focused on using insight to drive smarter … pricing, retention, and customer engagement strategies. The Opportunity This isn't just number crunching, it's about owning insight that shapes decisions across the commercial landscape. In this role, you'll: Analyse large-scale customer and usage data across mobile, broadband, and TV services Work with commercial, product, and marketing teams to optimise pricing, reduce churn, and … Clear progression path toward Senior Analyst or Analytics Manager Work alongside experienced data leaders in a business that truly values data Skills and Experience Proven experience working with large customer or commercial datasets Strong SQL skills and comfort with Excel or Google Sheets Experience with visualisation tools (e.g., Power BI, Looker, Tableau) Comfortable working cross-functionally with product, marketing More ❯

world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints promptly More ❯

Newcastle/hybrid. Join our dynamic Architecture & Engineering team at British Airways as a Solution Architect, where you'll be at the forefront of shaping the next generation of customer contact experiences. As we transform our contact centre capabilities with technologies like Genesys Cloud CX and AWS Connect, this role offers a unique opportunity to craft innovative, scalable solutions … that elevate our customer journeys. What You'll Do: Define and deliver contact centre solutions that align with British Airways' strategic and technical vision, ensuring seamless integration with platforms such as Genesys Cloud CX and other CCaaS technologies. Collaborate closely with product and engineering teams to translate business challenges into clear, actionable technical architectures, particularly across customer engagement … systems such as Verint where appropriate, while helping shape our roadmap toward cloud-first, digitally enabled platforms. What You'll Bring to British Airways: A passion for crafting excellent customer experiences through technology, with a strong focus on modern contact centre ecosystems. Clear and collaborative communication skills with a strong ability to influence and partner across senior stakeholder groups. More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing—both externally and internally—to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing—both externally and internally—to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

on all planning of revenue and supply forecast Evaluate potential of new assets, developing a recommendation analysis and report In collaboration with brand teams, inform and support the omnichannel customer engagement plan Support brand teams with their digital marketing strategy Lead on SFE with sales managers and BUD. Optimising use of OCE and effective use of Tableau reports … Experience in the pharmaceutical or dermo-cosmetic industries within multinational companies, with a preference for those who have experience in both sectors Demonstratable knowledge of the external market and customer environment and the UK pharmaceutical industry/Consumer market Good knowledge of marketing, business and compliance processes, incl. ABPI Code of Practice Highly numerate and analytic skills with strong More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all … customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and … operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance and More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all … customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and … operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance and More ❯

We're working with a high-growth HR tech company that's helping organisations transform how they support and develop their people. They’re now looking to hire a Customer Success Manager to join their team and play a key role in driving customer engagement, platform adoption, and long-term impact. This is a fantastic opportunity for … stakeholders to understand their goals, drive adoption of the platform, and ensure they see measurable results. You’ll act as a trusted advisor, using insights and data to inform engagement strategies, while collaborating internally to continuously improve the customer experience. They are looking for 2+ years in a Customer Success or Account Management role (ideally in HR More ❯

We're working with a high-growth HR tech company that's helping organisations transform how they support and develop their people. They’re now looking to hire a Customer Success Manager to join their team and play a key role in driving customer engagement, platform adoption, and long-term impact. This is a fantastic opportunity for … stakeholders to understand their goals, drive adoption of the platform, and ensure they see measurable results. You’ll act as a trusted advisor, using insights and data to inform engagement strategies, while collaborating internally to continuously improve the customer experience. They are looking for 2+ years in a Customer Success or Account Management role (ideally in HR More ❯

web applications quickly and efficiently. With high productivity and AI-assisted tools, customers can overcome strategic challenges including modernising and integrating existing applications, automating business processes and creating exceptional customer experiences. Solutions built with OutSystems are secure, resilient, cloud-native, built to scale and can be continuously evolved. The OutSystems high-performance low-code platform is considered one of … customers across 87 countries and 22 industries, more than 400 partners and a 600,000 developer community. The company is known for creating a culture of innovation inside its customer organisations, with many working with OutSystems for more than a decade. Founded in 2001 in Portugal, we have offices across the world (the UK, US, Netherlands, UAE, Portugal, Germany … with a focus on optimising marketing spend and ROI. You will oversee and manage demand generating activities driving high quality interest from accounts and individuals within the Outsystems ideal customer profile. You'll understand how these leads move into and through the sales lifecycle and measure the overall effectiveness and ROI of marketing programmes, channels, initiatives and campaigns in More ❯

tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You'll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability and … profit Your Role Accountabilities Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency. Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical … problems and user experience challenges. Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery. Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store. Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Salary: circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you'll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What's on Offer More ❯

of contact between internal and external teams, ensuring effective communication and collaboration on all aspects of product specifications. This role involves managing product data, maintaining compliance with regulatory and customer standards, and addressing food safety and quality concerns with suppliers and other stakeholders. The position is essential to upholding the companys commitment to product quality, safety, and customer … with the Warehouse team to align specifications with storage and handling needs. Liaises with suppliers, customers, and key stakeholders to manage product information and address queries. Supports Sales, Marketing, Customer Engagement, and NPD teams with accurate product data and coordinates with Finance to align specifications with financial requirements. Responsibilities of a Specifications Technologist include: Update and maintain detailed … product specifications to ensure alignment with regulatory requirements, customer expectations, and internal standards. Ensure all product specifications are supported by validated claims such as nutritional, health, provenance, allergen claims, RSPO, etc. Manage DDF internal specification databases to ensure all information is accurate, current, and accessible to relevant stakeholders. Validate product labels to ensure they accurately reflect specifications and comply More ❯

execution-focussed practitioners. The Role An exceptional Digital Transformation Consultant, advising and guiding our prospects and clients on the adoption of innovative Microsoft technologies including Power Platform, Dynamics 365 Customer Engagement (CE), and Microsoft 365 Copilot. As a key player in our organisation, you will also drive transformative projects that not only meet but exceed client expectations. Why … Solution Design Architect robust, scalable solutions leveraging the full potential of the Microsoft ecosystem. Pioneer the development of cutting-edge applications using Power Apps, Copilot, and Power Automate Client Engagement Excellence Design and lead inspiring digital transformation workshops that ignite client enthusiasm. Facilitate dynamic ideation sessions, unlocking innovative potential within client organisations. Deliver compelling, persuasive presentations that showcase the More ❯

automation, support automation delivery, testing and release in Azure DevOps and provision environments in low-code tools. Key responsibilities: Gathering requirements, gap analysis, root cause analysis and process definition Customer engagement, requirements capture and "as-is" and "to-be" processes Obtain a deep understanding of products and services to translate complex requirements for business and Aztec group alike More ❯

the development and execution of marketing campaigns for Smart Products and features, ensuring they align with wider product launches and promotions. Market Research & Analysis : Conduct market research to identify customer needs, trends, and competitors. Use insights to guide marketing initiatives and optimize campaign performance. Cross-Functional Collaboration : Work closely with product managers, developers, functional teams and designers to ensure … authentically plug into to drive brand relevance and product desirability. Performance Tracking : Monitor, analyse, and report on the performance of marketing campaigns. Provide recommendations to improve effectiveness and ROI. Customer Engagement : Build and maintain relationships with customers, fostering engagement and driving product adoption and retention through targeted marketing programs. Brand Advocacy : Champion the brand voice and ensure More ❯

Applied ML team in building and delivering cutting-edge AI solutions tailored for enterprise customers. This is a high-impact leadership role that combines strategic direction, technical oversight, and customer collaboration. You'll manage a world-class team of ML engineers focused on building scalable, production-grade systems-working across modalities and domains such as reasoning, code, RAG, tools … Shape the roadmap for custom model development, fine-tuning, and advanced implementations that address nuanced enterprise challenges. Collaborate closely with executive leadership to prioritize high-impact initiatives and strategic customer engagements. Team Management Lead and grow a high-performing team of ML engineers through hiring, coaching, and mentorship. Foster a culture of ownership, innovation, and continuous learning. Establish and … Partner with Product to define and deliver novel, scalable ML solutions that differentiate Cohere in the market. Guide the development of reusable frameworks and abstractions that streamline deployment across customer use cases. Oversee performance optimization and evaluation of models in real-world enterprise environments. Customer Engagement Act as a trusted technical advisor to strategic customers-translating needs More ❯

of tax. Key job responsibilities As a Senior Product Manager - Tech, you will lead new, large product initiatives to define the long-term strategy and vision to meet emerging customer needs and tax regulations. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the … problems. • Define product strategy, roadmap, and vision for tax product portfolio • Capture and translate complex tax requirements, regulations, and customer needs into technical specifications, user stories, and innovative user experiences • Drive alignment across cross-functional teams on product feature, business, and strategies • Manage end-to-end product development lifecycle • Build, maintain, and communicate comprehensive product launch plans, tracking deliverables … milestones, risks, and bottlenecks • Own customer engagement and communication for product updates • Establish KPIs, identify gaps, and drive continuous improvement of product performance About the team The Finance Technology Tax team builds technology to support Amazon's global tax teams (our customers). Our customers need to ensure that Amazon is compliant with the increasingly complex tax regulations. More ❯

will collaborate with leadership to identify opportunities and win business! Here's what you'll do: Identify and create value with partners for large enterprise customers Own and drive customer engagement Engage at C-level with customers and partners, managing relationships from initial contact to contract signing and beyond Prospect with a 'hunter' mentality via phone, internet, fieldwork … business, engineering, logistics, or equivalent Experience in sales development or high outbound sales roles at the executive level Understanding of business management and operations Tech-savvy with a consultative customer approach Strong communication, prioritization, and multitasking skills Excellent customer service and follow-up skills Growth mindset focused on customer success Critical thinking, adaptability, and problem-solving skills More ❯