51 to 75 of 709 Customer Engagement Jobs in England

leading-edge, multichannel, global, fully integrated function within the business. We have built an inclusive and diverse team operating across four layers: Back End Systems and Engineering; Platforms; Marketing; Customer Service. Our team of over 100 digital experts collaborates with global partners to deliver retail technology excellence, with a focus on the future. We operate in an agile, fast … brand growth. We have invested over £12m in technology during the pandemic to future-proof our infrastructure and strengthen our thought leadership. The Role We are seeking a strategic, customer-centric CRM Manager with proven experience to join our dynamic team. The key focus is to increase frequency and lifetime value by leveraging customer insights and trends to … managing one direct report (CRM Coordinator). Reporting to the Global Retention Lead, this role requires strategic leadership, strong CRM expertise, and a passion for data-driven insights. Develop customer-focused initiatives to drive retention goals while managing operational campaign delivery Utilize CRM analytics platforms to monitor campaign performance, track KPIs, and present insights to stakeholders Create targeted segmentation More ❯

and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job * Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. * Support Digital Transformation deployment, go live, service introduction and post … performance and functionality. * Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: * In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. * Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services.The Job* Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules.* Support Digital Transformation deployment, go live, service introduction and post … system performance and functionality.* Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise.What you need:* In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation.* Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency. The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer … occasionally to regional offices to support end-users on site Experience and skills required: Previous experience supporting CRM platforms (Dynamics or similar) An understanding of how CRM systems support customer-facing and sales functions Confident working with both technical and non-technical stakeholders Comfortable taking ownership of support activity and liaising with third parties Strong communication and organisational skills More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience … translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game … changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Job Description The Head of Business Technology is a senior-level role aligned to a specific Business Area. The role is customer centric and ensures there is technical leadership to support that business area and works closely with the business to ensure that the technology supports the business needs and goals.This role is specifically supporting the Marketing team, where … support innovation, drive efficiency, and deliver measurable business value. The role acts as a strategic bridge between marketing objectives and technological enablement, helping Connells Group modernise its approach to customer engagement, lead generation, and brand positioning.Your responsibilities will include: Be the Business Technical Lead in the Business Aligned team working with product and delivery to ensure the business … subject, and/or experience in senior technology roles. Experience of working in technologies that support Marketing – such as websites, digital screens content management systems, digital and printed marketing, customer research tools and analytics, and social media management platforms. In-depth knowledge of software development lifecycle and methodologies. Understanding of and experience with SAFe, and agile frameworks such as More ❯

a Junior Product Executive role to join a friendly innovative team. You will be involved in data analysis, and hands-on product testing, assisting in optimizing product performance, gathering customer insights, and ensuring the robotics deliver an exceptional user experience. This role is perfect for someone who enjoys problem-solving, experimentation, and working with cutting-edge technology. Key Responsibilities … usability. Testing and Troubleshooting: Conduct field tests, collate user feedback, analyse performance data, and report findings to improve product functionality and user interaction. Market Research: Help gather insights on customer needs, competitor products, UI/UX trends and industry development. Dealer and Customer Engagement: Assist in training sessions, product demonstrations, and gathering user feedback. Documentation: Help prepare More ❯

We are looking for a passionate, customer-obsessed individual to help us build Everyday Essentials (EE) and Sub-Same Day business in Japan. As Product leader, you will drive JP-wide projects with multiple partner teams spanning across Retail/3P , Finance, Tech, Ops and/or your worldwide counterparts. You will work closely with category teams to drive … growth in the EE business. In particular, you will contribute to offering best in class inputs to customers , driving customer engagement by simplifying the customer experience, and improving economics to spin the flywheel. You will also interact frequently with the JP senior leadership and you will directly impact how we evolve and grow in the EE business. More ❯

Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're … audiences, including executives Strong analytical thinking, communication, and storytelling skills; able to synthesize and articulate value clearly Proficiency in SaaS platforms and ability to configure or tailor solutions in customer-facing environments Comfortable in a fast-paced, collaborative, and entrepreneurial environment Willingness to travel up to 50% Personal Traits That Thrive in This Role Bold, curious, and confident in More ❯

a Junior Product Executive role to join a friendly innovative team. You will be involved in data analysis, and hands-on product testing, assisting in optimizing product performance, gathering customer insights, and ensuring the robotics deliver an exceptional user experience. This role is perfect for someone who enjoys problem-solving, experimentation, and working with cutting-edge technology. Key Responsibilities … usability. Testing and Troubleshooting: Conduct field tests, collate user feedback, analyse performance data, and report findings to improve product functionality and user interaction. Market Research: Help gather insights on customer needs, competitor products, UI/UX trends and industry development. Dealer and Customer Engagement: Assist in training sessions, product demonstrations, and gathering user feedback. Documentation: Help prepare More ❯

Salary: circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you’ll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What’s on Offer More ❯

Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built … exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll … class standards and identify opportunities for immediate improvement then sustained quality and transformation Import and adapt proven service excellence frameworks to IG Group context, leveraging experience from world-class, customer-first operating models Establish what "digital service excellence" means for our diverse clients, future audiences and complex product portfolio Future vision and strategy development Define the future state of More ❯

Salary: circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you'll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What's on Offer More ❯

SARL (UK Branch) AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you passionate about helping UK enterprises transform their businesses through Generative AI and Machine Learning? Do you love building new strategic and data-driven businesses? Do you want to join AI Specialty sales organization, one of the … AI/ML solutions for enterprise customers across the United Kingdom. Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build Trust with Executives, Data Science More ❯

Dynamics F&SCM Consultants to join our growing team. You will deliver high profile and high value Dynamics AX/365 projects and have a proven track record in customer engagement and application consultancy. You will utilise your experience and consulting skills to: Primary accountabilities Carry out pre-sales engagements; Work with customers to understand and define their … courses; Design and test customisations to the Dynamics AX/365 system; Participate in go-live stages of project; Ensure projects remain on track through daily communications with the customer and/or project manager; Participate in informal or formal design and architecting sessions with fellow consultants; Supervise and mentor consultants. About you You will demonstrate leadership qualities and More ❯

or expert level – PL-200 minimum; PL-600 strongly preferred. Demonstrable expertise running workshops, fit-gap and process-mapping sessions with senior business stakeholders. Working knowledge of Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service). Strong written and verbal communication skills; able to translate technical detail into business value. Track record of mentoring More ❯

This role focuses on helping companies make smarter decisions using data. As an analyst, you'd work with clients to understand their challenges-such as improving marketing campaigns or customer engagement-and then analyze their data to find patterns, trends, and answers. You'd use tools like Power BI, Tableau, SQL, and possibly Python to analyze large datasets More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

with a strong focus on leveraging Salesforce tools and omnichannel integration. This role will collaborate with cross-functional teams including brand, marketing, technology, and operations to deliver high-quality, customer-centric solutions across multiple touchpoints. The ideal candidate will have proven experience in both the fashion industry and Salesforce implementation, along with a deep understanding of how to create … a seamless omnichannel experience for luxury clients. KEY RESPONSIBILITIES Lead the product development lifecycle for digital omnichannel solutions, ensuring that products align with business goals and deliver a cohesive customer experience across digital and physical touchpoints. Develop and maintain product roadmaps, ensuring alignment with business priorities, omnichannel initiatives, and strategic goals. Act as the primary liaison between stakeholders (business … end/front-end development) to prioritise and manage product backlogs, user stories, and requirements. Work closely with development agency & Salesforce, to enhance and optimise eCommerce, CRM, and other customer-facing platforms within Salesforce, ensuring alignment with omnichannel strategies. Define, track, and report on key performance indicators (KPIs) related to ensuring successful product delivery, omnichannel experiences and customer More ❯

fashion. Next up for this global powerhouse is to continue expanding their eCommerce team with a Digital Analytics Manager who will ensure digital performance insights drive growth, efficiency and customer engagement. The Role This role requires a balance of strategic thinking and hands-on execution as you lead a team to drive data-informed decision making across their eCommerce … and marketplace businesses. You will work cross-functionally with teams in Digital, Marketing, IT and Technology to optimise user experience and maximise revenue opportunites by understanding customer behaviour, site performance, audience attributes and segmentation as well as financial/business metrics. As well as site metrics, this role is very focused on business insights meaning financial/planning/… making. - Reporting - Design, build and deploy BI solutions to all key stakeholders, as well as identifying opportunities for improvement in current reporting methods. - Digital & Web Analytics - Oversee website and customer journey analytics while working closely with internal teams to improve digital performance - Marketplace & eCommerce Data Insights - Partner with stakeholders to track and optimise sales performance, channel attribution and profitability. More ❯

fashion. Next up for this global powerhouse is to continue expanding their eCommerce team with a Digital Analytics Manager who will ensure digital performance insights drive growth, efficiency and customer engagement. The Role This role requires a balance of strategic thinking and hands-on execution as you lead a team to drive data-informed decision making across their eCommerce … and marketplace businesses. You will work cross-functionally with teams in Digital, Marketing, IT and Technology to optimise user experience and maximise revenue opportunites by understanding customer behaviour, site performance, audience attributes and segmentation as well as financial/business metrics. As well as site metrics, this role is very focused on business insights meaning financial/planning/… making. - Reporting - Design, build and deploy BI solutions to all key stakeholders, as well as identifying opportunities for improvement in current reporting methods. - Digital & Web Analytics - Oversee website and customer journey analytics while working closely with internal teams to improve digital performance - Marketplace & eCommerce Data Insights - Partner with stakeholders to track and optimise sales performance, channel attribution and profitability. More ❯