1 to 25 of 1,165 Customer Experience Jobs in England

to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business. Wildanet, building careers from the Southwest to anywhere. Job Title: Customer Experience Manager Salary: £32,000 - £35,000 DOE per annum … support/Complimentary tea and coffee in the office/Attractive holiday package/Free Broadband (after probation has been passed). Location: Liskeard Office Role Purpose: As the Customer Experience Manager and a key member of the Customer Experience team, you will play a key role in ensuring that Wildanet offers an excellent customer experience throughout the customer journey and lifecycle that anticipates and addresses our customers' needs and eliminates the need to contact Wildanet for help and support. This role will also lead the development and execution of outbound customer engagement strategies, ensuring proactive communication, complaint resolution, and quality assurance across all customer touchpoints. Main Responsibilities The Customer More ❯

Senior Customer Experience (CX) Manager At CareScribe, we design technology that helps people work smarter, communicate better, and create more inclusive environments. What started as a mission to make workplaces and education more accessible has grown into building tools that boost productivity, focus, and connection for everyone. Our products, Caption.Ed and TalkType, help people capture, transcribe, and interact … accessible. For us, every customer interaction matters - and that's where you come in. Where you come in We're looking for a strategic and hands-on Senior CX Manager to lead a newly formed Customer Experience team, bringing together Customer Success, Support, and Partnerships into a unified function. You'll own the post-sale journey … Oversee partnerships as part of the wider Customer Experience remit, ensuring alignment and delivering agreed outcomes. About you Strong strategic thinker with a track record of delivering CX pathways that drives retention, renewals and growth. Experienced in leading multi-functional Customer Experience teams in a SaaS or tech environment. Skilled in building and scaling teams, processes More ❯

Customer Service & Events Manager - Reading £40,000 plus excellent benefits - based in Reading Unique opportunity to join a fantastic and growing (global) eLearning business. This role require someone to manage a small customer support function, as well as lead a small events team, with some additional day to day office management duties in an ever exiting and evolving … role. Purpose of the Customer Service & Events Manager/Customer Experience Manager: They are seek a proactive, people-focused Customer Experience Manager to lead the delivery of exceptional client experiences while ensuring smooth day-to-day office operations. Reporting to Head of Operations, this role bridges client care, team coordination, and office management ensuring that … both our clients and internal teams have the support and environment they need to thrive. You'll lead their Customer Support team, Event's team, champion service excellence, manage escalations, and oversee the operational heartbeat of the office. This is an exciting opportunity for someone who enjoys combining commercial awareness, customer care, and organisational management in a fast More ❯

R&D Technical Support - Customer Experience Customer Experience Full-time London, UK We are a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering 245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale … support, and a work environment built on collaboration. We're looking for a passionate and highly skilled R&D Technical Support (RTS) to join our Customer Experience (CX) organization in London. RTS is the highest level of technical support at Our RTSs act as the bridge between our customer-facing teams and R&D, owning complex product … send a request to . All requests for accommodation are treated confidentially, as practical and permitted by law. Meet the Customer Experience team Customer Experience (CX) is the face of cultivating trust with our customers and delivering innovative solutions with a smile. We embrace teamwork and ownership, using our creativity and knack for problem-solving to More ❯

motivated and experiencedCXTransformationBusiness Consultantwith a passion fortransforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies,with a focus on Customer Service and helping them to identify how toleverage CXtechnology, and best practices to improvecustomerengagement, streamline processes, and drive business growth. Experience working … with other customer facing functions including Marketing would be beneficial. As aManaging Consultantin frog's CX Transformation team, you will work closely with clientsand colleagues onproject teamsto designnew ways of working across the Customer lifecycle and support the realisation of customer and business value through the implementation of business led, tech enabled transformation. You should have some … of the following experience: Previous experience indeliveringcustomer experience (CX),Customer Service,or a similar role. Hands-on experience as an end userin CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe). Passion for shaping organisations to adapt to new More ❯

Are you a digital leader with a passion for improving customer experience through innovation and technology? Do you thrive on bringing digital solutions to life — not just talking about transformation, but delivering it? If so, we’d love to hear from you. This business is on an ambitious growth journey — and we’re looking for a Digital Director … growth. This is a high-impact role where you’ll help set and drive the digital growth strategy and lead a team of developers and digital specialists to implement customer experience technologies that drive value for both clients and end users.You’ll be accountable for the delivery of automation, analytics, and platform-based initiatives, working across teams to … digital initiatives. What You’ll Bring; Proven Digital Delivery Leadership – Experience leading teams to deliver transformation projects with a focus on customer experience and operational value. CX Technology Expertise – Strong understanding of customer experience platforms, workflow automation, and digital service delivery. Deep Knowledge of Amazon Connect and Zendesk – Hands-on experience with both platforms More ❯

Overview As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK's priority Customer Journeys. This involves leading cross-functional teams to identify and drive opportunities to be more customer centric in our approach to customer journeys, being … the catalyst for the reimagining of key end-to-end customer journeys that deliver exceptional and differentiated customer experiences. You'll do this by blending commercial strategy, business design, customer insight, data analytics, customer-centred design thinking and cross-functional collaboration and influence skills to deliver human-centred experiences that align with business goals and drive … journey artefacts. Expertise in customer data analysis, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Some other highly valued skills may include Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in More ❯

Customer Experience Director APOGEE100492 Location Hybrid working with office locations in Maidstone & Lincoln ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider … to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. You will lead our Customer Experience and Contact Centre teams , bringing together multiple geographically dispersed groups into one high-performing, customer-obsessed operation. With approximately 100 people under your leadership, you will … ensure every customer interaction - whether through phone, chat, or digital platforms - delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer-first culture across the business. This will demand exceptional leadership, operational discipline, and the ability to balance professionalism with empathy as you drive significant change. Your remit will extend across managed More ❯

Customer Success Implementation Consultant – SaaS Location: UK/Remote with occasional client visits Type: Full-Time, Permanent About the Company We are a fast-growing SaaS scale-up working with some of the world’s largest enterprises to transform how they manage governance, risk, and compliance across their supply chains. Our award-winning platform delivers measurable ROI, efficiency, and … automation for global businesses — and we’re only just getting started. As part of our next phase of growth, we’re looking for a Customer Success Implementation Consultant to join our Customer Success team and play a pivotal role in driving successful onboarding, adoption, and long-term client outcomes. The Role As a Customer Success Implementation Consultant … Partner, Strategic Account Manager, Customer/Client Engagement Manager, Onboarding Specialist/Onboarding Manager, Implementation Specialist/Implementation Manager, Customer Enablement Manager, Customer Experience Manager (CX), Customer Operations Manager (CX Ops), Customer Support Manager (if success + support combined), Community Manager/Customer Community Manager More ❯

We are looking for a CX Platform Manager to join us here at Cheil UK on a secondment contract (12-months) with Samsung . The role would be based between the Samsung EU HQ offices in Chertsey and the Cheil London offices. This role requires a minimum of 3 days per week in the office , split between Samsung and Cheil … customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally … intersection of technology and people, driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate More ❯

We are looking for a CX Platform Manager to join us here at Cheil UK on a secondment contract (12-months) with Samsung . The role would be based between the Samsung EU HQ offices in Chertsey and the Cheil London offices. This role requires a minimum of 3 days per week in the office , split between Samsung and Cheil … customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally … intersection of technology and people, driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate More ❯

stopping by. Let us tell you about some of the key aspects of the Developer Infrastructure Manager role. We offer a competitive salary, circa £60k per annum, dependant on experience A company car lease/allowance scheme Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company … per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting new opportunity for a Developer Infrastructure Manager to join us in the Customer Experience function and be responsible for transforming our service to large scale developersCould this be you? What we do: Everyone has an idea of what a water company … time to discover opportunities within the water industry. Where you fit in: As our Developer Infrastructure Manager you will lead the water and wastewater teams responsible for delivering exceptional customer experience to large developers, NAVs, and SLPs, external partners who play a pivotal role in infrastructure growth across Yorkshire. You will drive strategic improvements across customer experience More ❯

faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us Our team of Customer Experience Managers (CEMs) work closely with some of Figma's largest customers to drive engagement, adoption, and value realization. Now, we're looking for an experienced and passionate … leader to help scale this function globally. As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. You'll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma's Customer Experience organization. … in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform. If you're energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we'd love to hear from you. This is a full time More ❯

Customer Experience Manager - Customer Technical Care Location: Milton Keynes - Hybrid (our office days are Tuesday and Wednesday, with the rest being work from home) Reporting to: Head of Customer Experience Role Overview As a Customer Experience Manager within the Customer Technical Care team, you will lead a group of specialists dedicated to … with clear metrics. Maintain a roadmap of improvements, managing risks and ensuring smooth adoption. Evaluate the impact and ROI of changes, using insights to inform future improvements. Influence wider CX initiatives as a technical care subject matter expert, sharing best practices to embed a culture of continuous improvement. Service Ownership Ensure consistent, high-quality service delivery across the Customer … Analyse service data to identify trends, risks, and opportunities. Oversee resource planning and workload forecasting to maintain smooth operations. Manage incident response standards and escalation processes, reducing friction across CX teams. Leading Teams Lead, coach, and support Team Leaders to build confident, high-performing teams. Take accountability for team performance, addressing issues constructively. Foster a culture of ownership, development, and More ❯

UK Customer Success Location: Hybrid (UK-based) Type: Full-time | Permanent £50,000 About the Company Our client is an ambitious, high-growth fintech that believes businesses of all sizes deserve better financial and payment solutions. Too often, companies are let down by slow applications, opaque pricing, and outdated technology. After several years of success supporting tens of thousands … UK market with strong backing from global investors and an experienced leadership team. This is a rare opportunity to join at the ground floor - helping to shape the UK customer experience and make a real impact in a fast-scaling fintech. The Role We're seeking a Customer Success professional who's passionate about building relationships, delivering … exceptional service, and ensuring customers get maximum value from innovative financial products. You'll be the voice of the customer within the organisation - resolving queries, improving processes, and working closely with cross-functional teams to deliver a seamless experience. This is a hands-on, dynamic role where you'll combine customer empathy with operational know-how to drive More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer … eg Business Analysts, Technical Architects) follow best practice design principles in line with the company architectural strategy. Purpose of the role: Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL … development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimize the performance and effectiveness of CX solutions. Stay up-to-date on emerging technologies and trends in the CX space. Requirements: Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. You will lead our Customer Experience and Contact Centre teams , bringing together multiple geographically dispersed groups into one high-performing, customer-obsessed operation. With approximately 100 people under your leadership, you will … ensure every customer interaction whether through phone, chat, or digital platforms delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer-first culture across the business. This will demand exceptional leadership, operational discipline, and the ability to balance professionalism with empathy as you drive significant change. Your remit will extend across managed … technology solutions. You will ensure quality, responsiveness, and satisfaction remain at the heart of everything, even as our complexity and service portfolio expand. Key Responsibilities Lead, inspire, and develop customer service and contact centre teams across multiple UK locations. Drive operational excellence across all customer touchpoints, ensuring every interaction reflects Apogees commitment to service quality. Create streamlined and More ❯