101 to 125 of 1,206 Customer Experience Jobs in England

Overview Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized … major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. … Job Purpose The Customer Success Manager partners with our midmarket customer portfolio to ensure value realization and product adoption, while leveraging scaled and programmatic approaches to deliver efficient, impactful experiences. Positioned between high-touch CSMs and digital success models, this role blends proactive engagement with operational efficiency - driving adoption, mitigating risks, and identifying opportunities for growth through a More ❯

searching for a visionary Head of Digital to lead its digital strategy, product platforms, and transformation agenda across international markets. This is a unique career opportunity to shape the customer journey and digital experience at the heart of a business driving the future of sustainable and connected mobility. The Opportunity As Head of Digital, you will oversee digital … performance, product innovation, and customer experience across web, mobile, and connected platforms. Working closely with global marketing, technology, and commercial teams, you will ensure digital channels deliver measurable value, build long-term engagement, and align with the company's ambitious growth agenda. You'll lead a team of digital specialists and work with world-class agency partners to … drive innovation in UX, content, performance marketing, and platform development, ensuring digital channels reflect the brand's cutting-edge tech DNA and support a seamless customer journey. Key Responsibilities Lead and evolve the global digital strategy across all touchpoints (web, mobile, e-commerce, apps, CRM) Own digital KPIs and drive performance through data-led decision-making and continual optimisation More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Cu stomer Service Team Manager, you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

growing organisation offers excellent training, career progression, and long-term prospects. Youll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, youll play a critical role in triaging … a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply Basic scripting knowledge in … Python or Bash beneficial You really care about the customer experience and have experience to prove this A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and written English You are keen to work More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a Director, Product Management Consumer Products at Publicis Sapient, you will act as your clients’ trusted advisor in leading the overall business solution, vision … digital product, or products, within an engagement. You will collaborate with clients within the Consumer Products industry undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles. Your Impact: • Partner with client(s), strategists, experience leads, and enterprise architects, to frame business goals and value More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

operational teams while diving into the details that make our each of our broadcasts successful. You are equally obsessed about understanding the services stack that delivers the best possible customer experience on a daily basis. You inspect operational plans before the event, keep an eye on defects that degrade customer experience during the events, and finish … to the team for troubleshooting and resolving streaming issues, ensuring minimal downtime during live events. Stakeholder Collaboration: Work closely with product teams, account managers, and engineering teams to ensure customer expectations are met and exceeded, offering post-event analysis and insights to improve future events. Process Improvement: Continuously evaluate and enhance our event support systems, workflows, and monitoring tools … Innovation and R&D: Stay ahead of emerging trends in live streaming technology and event support, driving initiatives to adopt new tools, processes, and strategies that enhance service quality. Customer Engagement: Act as a point of escalation for customer issues during live events, ensuring timely communication, resolution, and client satisfaction. Strategic Planning: Develop long-term strategies to improve More ❯

to manage the complete business development cycle, from lead generation and vendor registration through to bid submission, T&Cs negotiation, and order realisation, while maintaining strong internal alignment and customer-centric experience. You ll act as a trusted advisor to clients, engage with OEMs, EPCs, and Tier 1 contractor, and represent the company at site visits, exhibitions, and trade … organisation, who the key decision makers are and manage the STT relationship with clients key people. Develop, document, and manage the shared strategy process that captures both the agreed customer and STT agenda. Deliver the successful implementation of actions arising out of the shared strategy to customer satisfaction Work closely with STT Project Managers and Operations Dept on … project delivery status, implementing communication management (mode, frequency, and responsiveness) to ensure best-in-class customer experience. Escalate to Senior Management where there is a concern. Identify key strategically important customers, develop direct relationships with key influencers and decision makers in those key customers. Using the CRM and MRP systems, maintain accurate and up to date information on assigned More ❯

Join Our Clients Team as an After Sales Support Specialist! Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a difference? If so, we want YOU to be part of our vibrant team! We believe that the customer experience doesn't end at the sale-it's … of the line, guiding our customers through any questions or concerns they might have after their purchase. Your role will be pivotal in fostering long-lasting relationships and ensuring customer satisfaction. Here's a snapshot of your responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat, providing solutions and support in a warm … on their experience. Collaboration: Work closely with our sales, product, and technical teams to gather insights and provide the best solutions to our customers. Documentation: Maintain accurate records of customer interactions and feedback for continuous improvement of our services. Who You Are: We're looking for someone who is not just a great communicator but also brings a spark More ❯

time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. The Role Reporting to the Head of Customer Operations, the Enterprise Software Customer Success Manager will be responsible for ensuring our most strategic enterprise customers achieve measurable value and long-term adoption of Zutec's solutions. … This is a customer relationship and adoption-focused role - it is not a sales or commission carrying position. You will be the strategic partner for your accounts, spending meaningful face time with customers, building senior relationships, and helping them embed Zutec software into their core workflows. You will act as the internal bridge, working closely with Account Management, Product … Onboarding/Services, and Support teams to ensure customers are supported across their lifecycle. Specific duties include: Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention. Design adoption plans with customers, leveraging and adapting content from Marketing, Onboarding, and our Knowledge Base - and working with those teams to create new content where needed. Deliver high More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

Reviews, sharing performance insights, best practices, and recommendations for optimising the MDR service Participate in and contribute to regular review meetings, ensuring alignment on service performance, upcoming initiatives, and customer priorities Monitor platform usage and licensing to ensure alignment with contracted terms and to identify opportunities for optimisation or expansion Oversee customer case activity to ensure timely resolution … keeping customers informed on progress Coordinate with engineering, operations, and other internal teams to resolve escalated issues quickly, communicating effectively with stakeholders throughout Maintain accurate and detailed records of customer interactions, action items, and service outcomes in CRM and case management systems Develop and maintain customer-facing documentation and resources that support service adoption and effective use Contribute … to internal process documentation and improvement initiatives, ensuring procedures support a consistent and high-quality customer experience Deliver proactive communications to customers on relevant threat intelligence, product enhancements, best practices, and industry developments Advocate for customers internally, ensuring their needs and feedback influence product development and service improvements Support the introduction and adoption of new services or solutions More ❯

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

drive transformation and efficiency across Ruby Energy. You’ll analyse processes and systems, identify improvement opportunities, and support delivery from design to go-live. Working across operations including sales, customer service, billing, and data you’ll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences. Please note: This is a … solutions align with strategic business goals and the broader transformation vision. Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance. Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through … to successful implementation. Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems. Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation. Monitor More ❯