101 to 125 of 653 Customer Experience Jobs in England

lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today. SUMMARY As the Technical CX Support Specialist for Gozney, you will report to our Senior Technical Customer Experience Manager and be the crucial bridge between our customers … Contribute to the ongoing improvement of processes and efficiencies, actively collecting customer feedback. Report emerging consumer trends and demand to the Director of CX and Senior Technical Support Manager. Undertake any other ad hoc duties as required by the business. WHAT WE ARE LOOKING FOR Proven experience ...

Procurement and Finance Officer will provide advice and support to deliver a high quality, robust, resilient, responsive and secure customer focused IT Services. They will: Contribute towards asset purchasing and ordering and maintain appropriate documentation, ensuring this is kept up to date Build strong partnering relationships key individuals across … Finance departments to resolve financial queries Apply specialist knowledge of procurement and finance to provide advice and support to respond to and resolve customer requests/incidents/problems. Deliver to defined Service Levels Agreements (SLAs) and Key Performance Indicators (KPIs). Create summary reports to be used ...

both customers and engineers for our fantastic client based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational … engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service management practices (aligned to ISO/IEC 20000-1) Identifying and delivering ...

Product Manager | B2C Digital Marketplace | £60k | Cambridgeshire (hybrid, 2 days) We are looking for an eager, hands-on Product Manager to evolve a customer-facing marketplace within a fast-growing business operating in the utilities space. The Product Manager will take ownership of key products across web, mobile … devices, delivering features to improve customer experience and drive conversion. Location: Cambridgeshire (hybrid) Salary Package: £60k Sponsorship: Not applicable As a Product Manager, you will work cross-functionally to optimise product features across a digital platform connecting customers and suppliers. The Product Manager will: Own and deliver ...

continues to gain momentum. Purpose of the Role The purpose of the Product Business Analyst role is to strengthen the Product function by translating customer needs, product strategy, and technical requirements into clear, testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows … feature definitions. Help draft release notes ensuring they accurately reflects delivered functionality and known limitations. Maintain clear records of behavioural changes across product versions. Customer Feedback & Service Delivery Interface Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements. ...

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan … just buy, Joybuy,” perfectly captures its mission to fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service ...

Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding … present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth ...

where you’ll sit at the centre of a complex product ecosystem spanning CRM, event platforms, and customer experience — working closely with CX, UX, Engineering, and commercial teams to simplify and optimise how users engage with live events. The Opportunity You’ll join a growing product function within … structured but evolving environment, where product, engineering, CX, and UX are established but ways of working are still maturing. The high-level roadmap is defined, but there is significant scope to: Shape how product is delivered Improve fragmented user journeys Introduce stronger product thinking and measurement Drive both quick wins ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel … working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data ...

Salesforce Product Manager | Sheffield | Hybrid | £77,000 Are you an experienced Salesforce professional in the North of England? An established, customer-focused organisation is looking to hire a Salesforce Product Manager to take ownership of its Service Cloud platform and wider Salesforce ecosystem. If you have any Salesforce management … experience, do not hesitate to apply. This role suits someone who enjoys combining product strategy, technical understanding, and delivery, and who can work confidently across business and technology teams to drive customer experience improvements and operational efficiency. Location: Sheffield (Hybrid - 3 days onsite) Salary ...

modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform … tools. . Technology Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. ...

progress. Up to £3,600 in free shares annually after one year of service. Essential Skills Extensive knowledge of customer experience (CX) interaction and integration as part of software development process (can be through scrum/lean agile or standard SDLC) Extensive knowledge and experience with Line … management Knowledge and experience in Scrum development practices, using associated tools for testing and continuous integration & deployment Knowledge and experience with design & Implementation of Test Automation Frameworks following the Testing Pyramid Knowledge working within internal organisation IT governance and architectural standards within a heavily regulated environment Knowledge ...

Company Overview 📚 Industry: Customer Experience (CX) 📈 Funding Journey: Series A ($35m) led by Tier 1 Investors 👩 No of Employees: 60 📍 Locations: Australia, London (UK), US (Remote) 📣 Summary: Gives companies the ability to deliver a 24/7 universal concierge that not only answers questions but also takes safe … base + Double OTE Job Summary Own the full sales cycle for enterprise prospects, from prospecting to closing deals Develop deep understanding of customer support operations and articulate how their AI can transform them Partner with product and implementation teams to ensure smooth customer onboarding Help establish sales ...

fantastic agentic support team, bringing together a lean human agent team, with AI based support & triage maintaining a 95%+ CSAT score & great customer feedback, with team leadership in place. We are looking to build out a widened support function, bringing together project & processing support, hardware & bug fixes … create a more joined up experience, and help shape how support works in a scaling tech business. You’ll play a big part in ensuring our support function is efficient, connected across multiple disciplines, built for global delivery and covering the client’s entire Giraffe360 pipeline. That means improving ...

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...

client stakeholders to define and articulate innovative solutions across key areas of application engineering, including: Application Modernisation Augmented Engineering (AI-enabled development) Composable Platforms Customer Experience solutions From early-stage discovery through to formal bid responses, you'll play a pivotal role in positioning differentiated, high-impact solutions. … delivery, and partner teams to shape winning propositions Ensure solutions are commercially viable, technically robust, and clearly differentiated What We're Looking For: Core Experience: Strong background in Solution Architecture within application engineering or software development environments Proven experience in pre-sales, specifically responding to RFPs/RFIs ...

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee … customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales ...

content, targeting and scheduling Monitor campaign performance and optimise in real time Use tools and automation to improve efficiency Ensure quality, accuracy and strong customer experience Requirements: Strong campaign/lifecycle marketing experience Experience with CRM, analytics and marketing tools Advanced Excel/data skills Fluent … detail and stakeholder management We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. ...

Customer Support Specialist Location: Bournemouth Hybrid Salary: £26,500 per annum + 10% bonus Hours: Monday to Friday, 08:30am - 17:30pm We are looking for a proactive and customer-focused Customer Support Specialist to join a dynamic support team. This is a fantastic opportunity for someone … enjoys delivering excellent customer service while working closely with both sales and technical teams to ensure a seamless customer experience. The Role As a Customer Support Specialist, you will be the first point of contact for customers, providing both technical and non-technical support across a range ...

Product Manager - Payments Experience Were hiring exceptional Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart of our product strategy, partnering … with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition ...

sophisticated supplier ecosystem that supports millions of digital and physical transactions every day. The role sits at the intersection of technology, financial services and customer experience , covering everything from transaction processing platforms and payment gateways through to device infrastructure and next-generation payment propositions. The Opportunity The Senior … platforms, payment devices and fintech solutions Significant stakeholder engagement across technology, digital and commercial leadership The opportunity to shape next-generation payment capabilities and customer experiences A high-calibre procurement function with strong visibility across the wider organisation Ideal Background Procurement experience across payment technology, fintech, financial services ...

hire a Senior Product Manager into a critical Supply Data domain. This is a high-impact role sitting at the core of the customer journey; powering search, booking and post-booking experiences through reliable, scalable data. This role goes beyond a typical roadmap-focused PM position. You'll take … ownership of the data foundations that underpin commercial performance, customer experience and regulatory compliance, ensuring the platform remains robust, accurate and scalable in a complex, high-volume environment. You will act as the central point of alignment across Product, Engineering and Commercial teams, balancing business priorities, technical complexity ...

role We’re partnered with a well-established international bank currently undergoing a significant digital transformation programme, with a key focus on enhancing their customer onboarding capabilities. They are looking to appoint a Senior T24 Techno-Functional Consultant to play a critical role in delivering end-to-end digital … third-party integrations. This is a hands-on role, requiring a strong blend of technical expertise and business understanding across onboarding processes and customer journeys. Key responsibilities Design and deliver end-to-end digital onboarding journeys across web and mobile channels Lead development and integration within Temenos ...