101 to 125 of 1,907 Customer Experience Jobs in England

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

Senior Data Scientist - Product Analytics London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. … Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven … data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and More ❯

portfolio growth, risk management, and product evolution. In this position, you will apply your analytical skills to continuously improve our credit strategies. You should have 4-6 years of experience in credit risk and analytics within fintech or banking, specifically in consumer or SME lending. About Uncapped Founded in 2019, Uncapped is the fastest, most affordable way for growing … Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures. What will you do ️ Drive Credit Strategy Development: Own and evolve credit strategy across the customer lifecycle by assessing performance and implementing changes to policy, approval cut-offs, credit limits, and pricing models to optimise risk-adjusted returns. Monitor and Improve Portfolio Performance: Continuously track … in our automated credit systems. Leverage Alternative Data: Analyse structured and unstructured data from e-commerce platforms, open banking, and other non-traditional sources to improve underwriting precision and customer segmentation. Drive Pricing Optimisation: Support the development of dynamic, risk-based pricing models to ensure alignment between credit risk, customer lifetime value, and revenue objectives. Design and Run More ❯

the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose In 2024 we migrated our customer base, re-platformed our ordering website and launched a new app. We launched new dough, and have just launched our new brand look & feel. We're not stopping there … launch enhanced digital touch points for our customers in both dine in and takeaway huts. We're looking for a data driven ecommerce manager keen to broaden their digital experience, someone who likes to think outside the box, happy to roll up their sleeves and adapt to business requirements as they evolve over the first 12 months in role. … want to deliver continuous improvement across our physical and digital landscape (dine in and takeaway) to ensure customers get best-in-class digital experiences. Applying your ecommerce and user experience expertise to the takeaway app, in hut ordering platform, kiosks, booking system, as well as steering the wider ecommerce and app strategy. Key Responsibilities Leading digital reporting efforts, consolidating More ❯

At we strive to be Earth's most customer-centric company. To support this vision, we need talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role … Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an … compliance team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. BASIC QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience - 3+ years of Excel (including More ❯

driven decisions, and agile financial leadership. Key Responsibilities: - Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations. - Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support … financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet … both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology and customer trends. - Build and evolve advanced financial modelling tools and dashboards, enhancing speed and quality of decision-making across business functions. - Model innovation-led initiatives, particularly those that leverage technology (e.g. AI-powered personalisation, subscription models More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … The Sheffield branch of FluidOne was formerly Highlander, a company with over 20 years of experience delivering IT managed services to local businesses, charities, educational institutions, and national enterprise IT infrastructure projects. More than 85% of customers have remained with the company for five years or longer, reflecting strong client loyalty and satisfaction. Commitment to Community and Simplicity FluidOne More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

fully bespoke platform using cutting edge technologies, capable of serving millions of concurrent requests with single digit millisecond response times. We provide our users with a fully self service experience including comprehensive in-tool curation and analysis of experiments. We're also responsible for our platform's feature flagging capabilities, extending our experimentation platform to provide fully dynamic, user … specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/day) generated by our client applications, and … creating a user experience to support our analysts who generate insights into the underlying quality of the streaming experience, driving improvement. It requires us to make technical tradeoffs between what we can achieve with the data we can gather, and the requirements from our internal users on a regular basis. Token Services We help to secure the platform More ❯

term and short -term strategic growth metrics for key vendors. You will act as a consultant driving success growth metrics on a daily basis, and ensure the vendor's experience of AVS demonstrates our customer obsession. The Associate Vendor Specialist will also work with multiple internal teams and management to grow and improve the vendor's success at … platform and improving discoverability on the platform. You will identify product gaps, onboard the new products and be responsible for product growth. • Store data quality management: Deliver a good customer journey on Amazon (i.e.: performing regular online store checks, competitor benchmarking, create enhanced content on detail pages, quality product visibility, accurate product descriptions, etc.) • Problem solving: Detail and implement … project that adds value to the vendor and/or Amazon community. • Team player: actively participate in Amazon team led initiatives that advance the progression of the Amazon store, customer experience in South Africa. The role offers a unique opportunity to work at the most innovative online retailer. The Associate Vendor Specialist role within AVS offers an opportunity More ❯

initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. We will delight our customers - making the customer experience simpler … feature and clean sets, and modelling using Machine Learning. You'll develop and deploy machine learning models that power real-world decisions - from underwriting to fraud detection to optimise customer conversion. This is an end-to-end role: data wrangling, model development, evaluation, and performance monitoring. As a Data Scientist, you'll play a key role in the end … agile, innovative team, developing cutting-edge solutions that are transforming the world of credit risk. Your work will have a real-world impact, driving smarter decisions and enhancing our customer experience. Key responsibilities: Lead your own projects, across the end-to-end lifecycle of model development Compose the necessary datasets in order to tackle the task at hand Pre More ❯

us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across … the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a … will drive Insider's growth through supporting formation and management of mutually beneficial commercial relationships with Insider's channel partners. You will work cross-functionally across marketing, sales and customer success teams, to help in the execution of go-to-market strategies and programs to drive selection, onboarding and enablement, and driving business through and with channel partners in More ❯

us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across … the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a … our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to More ❯

raising during their relationship with Bloomberg and work to build long term solutions Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard … technical and product knowledge to implement solutions for content partners Write detailed, accurate and complete specifications/requirements You'll need to have: Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role. A bachelor's degree or higher … in relevant data technology or financial field, or equivalent professional work experience Minimum of 5 years of relevant experience (external and internal experience) Excellent written and verbal communication skills Proven experience of relationship management Effective project management skills and ability to prioritize tasks accordingly Ability to isolate issues and resolve problems logically while identifying long term More ❯

initiatives across the organisation. This is a strategic role at the forefront of innovation, responsible for embedding artificial intelligence into core business processes to enhance efficiency, decision-making, and customer experience. As part of a forward-thinking technology function, you will work across business units to identify opportunities, drive AI adoption, and deliver measurable outcomes through intelligent automation and … tools, and vendor solutions Monitor project progress, risks, and benefits realisation Promote AI best practices, governance, and ethical considerations Build business cases and communicate value to senior stakeholders Required Experience: Proven experience managing AI/ML implementation projects in a complex organisation Strong understanding of AI technologies, including machine learning, natural language processing, and automation tools Experience working in financial services or similarly regulated industries Excellent stakeholder management and communication skills Ability to translate technical solutions into business outcomes Strong project leadership skills, ideally with experience in agile environments Desirable: Familiarity with cloud AI platforms (e.g. Azure AI, AWS SageMaker, Google Vertex AI) Experience with data governance, compliance, and risk in AI deployments Understanding More ❯

Radio and Satcoms platform, our role is to support the availability and security of the network 24/7/365 combining operational and engineering resources to meet the customer demand. In your role as an Enablement professional, you will support the delivery of these services to our customers, providing guidance and support in procurement, contract fulfilment and licencing. … delivery capabilities to support the wider team • Monitors and supports the deployment of tools that enable engineering teams to continue building and innovating. • Undertakes the timely resolution of critical customer escalations contributing to high standards of customer delivery. • Undertakes the implementation of efficiency savings and supporting in target setting for performance in output and quality to ensure an … functional work impacting service delivery standards. • Executes impactful work delivering quality for the wider Radio & Satellite team • Participates and performs within the Engineering Enablement guidelines and policies. Skill and Experience • Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences • Commercial Awareness- requirements More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

applications with unmatched flexibility, performance, and cost-efficiency-from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Role Overview: We are looking for a talented and experienced senior UI engineer for our team. An ideal candidate for this role is someone … who is a strong advocate for the customer and who can rapidly convert UX designer's vision into a working user interface that meets product manager's requirements. Responsibilities: Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces. Ensure the technical feasibility of product requirements and UX … issues and provide timely resolutions. Write and encourage other engineers to write automated tests. Requirements: Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience). Proven experience as Front-End Developer, with at least 7 years of hands-on experience in building user interfaces for web applications. Proficiency in front-end More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

deep knowledge of core banking across systems Savings and Lending translating them into actionable product requirements Develop and articulate a comprehensive strategy that aligns with business goals, maximising efficiency, customer experience and remaining compliant to industry standards Lead the feature team to develop and execute the company's desired product technology outcomes Collaborate with cross-functional teams, including … technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features With a number of exciting opportunities in this role, you will be part of the transformation project which will create a new operating platform for the business. As the company and team grows, so should you! What's in it for you … Base salary of £70,000 - £90,000 dependant upon experience Enhanced family-focused benefits Annual bonus opportunity up to 25% 30 days annual leave + bank holidays Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why More ❯

Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're Looking … For Bachelor's degree in Supply Chain, Business, Engineering, STEM, or related field 5+ years of experience in retail supply chain, consulting, or pre-sales roles involving planning, merchandising, or execution systems (WMS, TMS, OMS, Labor, Planning, or Category tools) Proven ability to operate across both strategic planning and operational execution domains Strong understanding of retail operations across grocery More ❯

collaborate directly with senior stakeholders-including the Managing Director, Product, Marketing, Finance, and GTM teams-to develop and operationalize pricing strategies that deliver sustainable growth, improve margin, and enhance customer lifetime value. You'll bring deep analytical expertise, strong commercial judgment, and the ability to navigate complexity to structure and scale pricing initiatives across the business. This is a … pricing opportunities-including price optimization, discounting policies, bundling, and packaging-to drive both revenue and margin growth. Own the annual price increase process , from strategy development through execution and customer communication. Collaborate closely with Product, Marketing, Sales, Finance, and RevOps leadership to implement and scale pricing initiatives. Analyze large data sets to identify trends, assess pricing experiments, and benchmark … against competitors. Define, track, and report on key pricing KPIs , measuring impact on profitability, churn, customer behavior, and satisfaction. Act as a resource for colleagues with less pricing experience, mentoring junior team members and supporting pricing knowledge across the org. Scope and structure pricing-related initiatives as part of the broader RevOps planning process. Conduct regular analysis of More ❯

collaborate directly with senior stakeholders-including the Managing Director, Product, Marketing, Finance, and GTM teams-to develop and operationalize pricing strategies that deliver sustainable growth, improve margin, and enhance customer lifetime value. You'll bring deep analytical expertise, strong commercial judgment, and the ability to navigate complexity to structure and scale pricing initiatives across the business. This is a … pricing opportunities-including price optimization, discounting policies, bundling, and packaging-to drive both revenue and margin growth. Own the annual price increase process , from strategy development through execution and customer communication. Collaborate closely with Product, Marketing, Sales, Finance, and RevOps leadership to implement and scale pricing initiatives. Analyze large data sets to identify trends, assess pricing experiments, and benchmark … against competitors. Define, track, and report on key pricing KPIs , measuring impact on profitability, churn, customer behavior, and satisfaction. Act as a resource for colleagues with less pricing experience, mentoring junior team members and supporting pricing knowledge across the org. Scope and structure pricing-related initiatives as part of the broader RevOps planning process. Conduct regular analysis of More ❯

Join AST Networks as a Pre Sales Coordinator, where you'll play a vital role in delivering a seamless and exceptional customer experience across the entire pre-sales and operations cycle. You'll provide administrative and coordination support to the sales team, Channel Partners, and internal stakeholders, ensuring accuracy, efficiency, and attention to detail at every step of … the customer journey. This dynamic role requires a highly motivated and organised individual who thrives in a fast-paced environment. You'll manage documentation, support export and logistics processes, assist with quotations, and contribute to marketing initiatives, while working collaboratively with cross-functional teams. If you're a natural multitasker with strong communication skills and a passion for customer … proforma and sales invoices, despatch notes, and other sales-related documentation accurately and efficiently. Support the sales and business development teams, and Channel Partners, by ensuring a first-class customer experience. Manage pending sales orders, monitor stock availability and payments, and set clear customer expectations. Raise purchase order requests to Supply Chain Operations and liaise with couriers/ More ❯