1,326 to 1,350 of 6,474 Customer Experience Jobs in England

the guidance of the Digital Transformation team leadership; Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement; Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them; Define the business case … in internal training and development programs to build expertise and prepare for progression to the DTL role. Required Skills More than 6 years of experience in Consulting (Transformaion, IT or Management); Experience in being part of the delivery of large-scale Digital Transformation programs and projects in complex … with a clear aspiration to advance into senior roles; Proven track record of contributing to shaping and selling of digital transformation projects and programs; Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently. Qualifications Education: Bachelor’s degree in a More ❯

the guidance of the Digital Transformation team leadership; Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement; Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them; Define the business case … in internal training and development programs to build expertise and prepare for progression to the DTL role. Required Skills More than 6 years of experience in Consulting (Transformaion, IT or Management); Experience in being part of the delivery of large-scale Digital Transformation programs and projects in complex … with a clear aspiration to advance into senior roles; Proven track record of contributing to shaping and selling of digital transformation projects and programs; Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently. Qualifications Education: Bachelor’s degree in a More ❯

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £91,536 - £114,420 - depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly … resolving incidents and operating their services. The Head of Focus Service Operations will ensure the overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service … with cross-functional teams to meet operational expectations Managing on-call rotations and out-of-hours releases Ensuring compliance with policies, standards, and regulations Experience & knowledge: Extensive experience in IT service management, application development, or leadership roles Experience with incident, problem, and change management Proven track record More ❯

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £91,536 - £114,420 - depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly … resolving incidents and operating their services. The Head of Focus Service Operations will ensure the overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service … with cross-functional teams to meet operational expectations Managing on-call rotations and out-of-hours releases Ensuring compliance with policies, standards, and regulations Experience & knowledge: Extensive experience in IT service management, application development, or leadership roles Experience with incident, problem, and change management Proven track record More ❯

growth and digital marketing strategy for Pure Pet Food. This role demands a strategic, but executional biased leader with a strong data-driven and customer-centric approach, capable of leading and optimising all digital marketing channels, fostering innovation within internal and external teams, and collaborating cross-functionally to enhance … the entire customer journey. You will be instrumental in driving customer acquisition, revenue growth, and brand awareness in a fast-paced D2C and eCommerce environment. This is a hybrid role working out of the office in Leeds 3 days per week. Key responsibilities Include Strategic Leadership: Develop and … culture of continuous testing, learning, and knowledge sharing - and foster the same with relevant external teams/agencies. Data-Driven Decision Making: Leverage analytics, customer insights, and market research to inform strategic direction, identify growth opportunities, and drive iterative improvements. Cross-Functional Collaboration: Collaborate closely with CRM/retention More ❯

phases of the software development lifecycle from concept to production Define and document software requirements specifications, architecture, and design Take part in improving both customer experience and developer experience efforts Collaborate with globally distributed multi-functional teams to deliver and support products Our minimum Basic Qualifications for … this role 5+ years of modern JavaScript development experience - Typescript/NodeJS, yarn/npm, Sass (SCSS) 2+ years of database usage (CouchDB/PouchDB, PostgreSQL, Druid) and CRUD experience 3+ years of web framework experience (Ember.js, Angular, React) - we work in Ember.js 2+ years of experience … requirements and their associated problems, full time learner and problem solver (Root Cause Analysis is an important part of the job) Rates depend on experience and client requirements Job Information Job Reference: JO-48 Salary: Salary per: annum Job Duration: 2 months Job Start Date: 02/06/ More ❯

and securing our way of life. The Position OPSWAT is seeking a Senior Joint Professional Services and Technical Support Engineer to join our Global Customer Experience team, supporting customers in the UK. This role involves coordinating with the global Support team to respond to technical queries, resolving issues … advise on best practices, transfer knowledge on administration, and promote other OPSWAT solutions. Additionally, the role includes mentoring team members, improving support processes, maintaining customer satisfaction, influencing the product roadmap, and engaging in activities like technical assistance to Sales, testing new products, and participating in special projects. What You … Will Be Doing Collaborate with the global OPSWAT Support team to resolve customer issues promptly, meeting SLAs. Act as a Technical Account Manager for technically proficient customers, including engineers and IT personnel. Implement OPSWAT products through professional services. Maintain strong customer relationships via scheduled calls, occasional in-person More ❯

everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Team Description Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for … projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, development of industry landscape evaluations and best practices, and optimizing client customer experience and supporting processes. Collaborating with other team members in VCA and Visa Europe, the managing consultant will draw on their deep domain … This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications What we want from you: Deep experience in retail banking or merchant retail business. Demonstrable experience in payments or payments consulting. Previous experience in strategy or management consulting with More ❯

testing, training and business readiness elements of the project lifecycle. The role: Develop deep understanding of Billing/Payments processes and associated business and customer experiences Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options … resolution. Impact assessment of production incidents, analysis and coordination of solutions and remediation Support detailed design, documentation and build of the Billing processes and customer experience Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs … What we’d love you to bring: Experience gained in the insurance/financial services industry or in a regulated environment, with a focus on developing and enhancing billing/payments platforms/processes Experience in applying as-is and to-be analysis techniques to identify business problems More ❯

testing, training and business readiness elements of the project lifecycle. The role: Develop deep understanding of Billing/Payments processes and associated business and customer experiences Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options … resolution. Impact assessment of production incidents, analysis and coordination of solutions and remediation Support detailed design, documentation and build of the Billing processes and customer experience Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs … What we’d love you to bring: Experience gained in the insurance/financial services industry or in a regulated environment, with a focus on developing and enhancing billing/payments platforms/processes Experience in applying as-is and to-be analysis techniques to identify business problems More ❯

request management. Monitor ticket queues, identify trends, and escalate major incidents or problems as needed. Share knowledge and participate in meetings to ensure excellent customer experience. Provide advice and guidance to customers and liaise with third parties on support issues. Maintain up-to-date documentation (technical notes, incident resolution … Understanding of Cyber Security principles and ITIL concepts. Ability to meet deadlines and cope with pressure. Strong problem-solving skills and a proactive approach. Experience: Experience in providing IT technical support within a support function. Coordinating and delivering IT services through Managed Services arrangements. Experience dealing with … stakeholders in a customer service setting. Qualifications: A-levels or equivalent, or suitable experience. Desirable: Appropriate desktop management qualifications (e.g., Microsoft Certified Partner). How to Apply: If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At More ❯

feature and trailer projects from asset receipt through to final delivery. The ideal candidate will be expected to have a minimum of 3 years experience within the media industry, coupled with an understanding of Digital Cinema processes and workflows. They will be highly motivated, possess a flexible attitude and … systems and tools. Support the overall execution of the company's theatrical production services worldwide (including operational performance). MINIMUM REQUIREMENTS: 3+ years of experience in media industry and post-production workflows. 1+ years of Digital Cinema account management experience. Ability to engage with and support clients directly to … meet and service requests as required. Passionate about customer experience and customer service excellence. A positive attitude when experiencing obstacles and enthusiastic to get things done. Good listening skills, and an ability to assimilate different viewpoints. An approachable individual who can relate to people at all levels More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description As an Associate Director of Product Management, you … solutions. You will play a pivotal role in shaping the product vision, ensuring alignment with business objectives, and mentoring teams to drive innovation and customer-centric product development. Responsibilities Define, communicate, and execute the product vision and strategy, ensuring alignment with business goals and market opportunities. Lead cross-functional More ❯

that align with NHS and UK Government standards.o Oversee service delivery governance, ensuring alignment with organisational strategy and stakeholder needs.o Manage stakeholder relationships, ensuring customer needs are understood and met through digital services.o Lead IT service management following ITIL best practices, driving service improvements across the organisation.o Develop service … organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to … our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived More ❯

Job ID: Amazon Data Services Ireland Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the … chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Amazon Security is looking for a driven professional to join its systems engineering team to manage the operation of our physical access control … engineering and diving deep on issues? As a system engineer, you will be responsible for the overall health of our service and provide excellent customer service to our partners. You will create availability and health metrics, monitor performance, perform regular system maintenance, and architect innovative solutions for running a More ❯

a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep … product expertise, advising customers on best practices and ensuring they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy … professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident in cloud deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers More ❯

to business partners and/or customers; Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to … international and leading company. A neutral company car, also for private use, is also provided and the salary is appropriate to the job. Required experience and skills Qualifications and experience: An education in IT or a similar field and a minimum 5 years' experience in a customer … about IT infrastructure, networking, SaaS/Cloud, electrical engineering, databases, software, as well as hardware; Commercial expertise: General theoretical knowledge of and hands-on experience with sales, an active listener, recognizing optimization potential in our business partners and customers; Problem solving: Logical thinking and ability to work through complex More ❯

and external-facing problems, evaluate the possible solutions, and collaborate with global partner teams to prioritize and execute on programs that deliver impact on customer experience. Defining your path will require you to dive deep into data, keep apace with the work of our partner teams, and leverage a … a PM in our team, a typical day might include: - Draft a data-backed proposal to launch a new feature that will improve our customer experience - Collaborate with global partner teams on roadmap and prioritization reviews - Deep-dive data to extract insights that inform your project's path … forward - Produce a project update report highlighting what works, what doesn't and associated corrective actions - Define customer and/or business requirements that will serve as the basis for software development - Run a monthly business review with senior Amazon leaders that will produce the action items you need More ❯

to Work. With open positions around the globe, it is an exciting time to join Ivanti! Do you have an uncanny ability to understand customer needs and provide solutions? Do you have excellent technical skills along with the ability to translate those skills to any audience? Position Summary The … technical Proof of Value engagements for both existing customers and new sales opportunities that showcase our UEM & Security solutions Be the direct conduit translating customer challenges into technical solutions, positioning Ivanti to solve those challenges. Function as a technical expert throughout sales engagements, ensuring that tactical motions in the … pre-sales and POV process line up with strategic account goals. Partner with sales to ensure maximum technical effectiveness and consistent customer experience throughout the POV process. Consistently address our customers' needs through astute verbal, written, & presentation skills. Build, manage and maintain relationships with the customer, in More ❯

to Work. With open positions around the globe, it is an exciting time to join Ivanti! Do you have an uncanny ability to understand customer needs and provide solutions? Do you have excellent technical skills along with the ability to translate those skills to any audience? Position Summary The … technical Proof of Value engagements for both existing customers and new sales opportunities that showcase our UEM & Security solutions Be the direct conduit translating customer challenges into technical solutions, positioning Ivanti to solve those challenges. Function as a technical expert throughout sales engagements, ensuring that tactical motions in the … pre-sales and POV process line up with strategic account goals. Partner with sales to ensure maximum technical effectiveness and consistent customer experience throughout the POV process. Consistently address our customers’ needs through astute verbal, written, & presentation skills. Build, manage and maintain relationships with the customer, in More ❯

strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives … in a fast-paced, dynamic environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one … To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency More ❯

is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. In Customer Experience, we are focused on providing customers with exceptional services. We identify their needs, respond to their queries, and collaborate with internal stakeholders … hybrid team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. The CX Operation Analyst helps develop, implement and manage tools and processes to better understand customers and business needs. Reporting to the Director of Operations, the Analyst … ll do: Collaborate with key stakeholders to deliver projects on time. Collect data from internal and external sources to prepare analytical reports that support CX decision-making. Document existing and proposed processes. Develop reporting structures and statistical methods for trend analysis. Prepare status reports to provide visibility into team progress More ❯

onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis … of customer behaviour and commercial data, using predictive and advanced analytics to influence high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than … future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive More ❯

ensure the video signal for each event is received from the various venues, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centers to monitor every stage of the signal path. This role is responsible … severity issues in line with incident management procedures - Work closely with other internal teams, including Program Management, Technical Integration and Production, to continuously improve customer experience A day in the life A typical day in the Amazon Video Operations Center (AVOC) begins with prepping and testing incoming feeds … any issues, to prevent disruption to customers. Post event, support engineers collate any relevant data points and communicate these out to stakeholders. BASIC QUALIFICATIONS - Experience troubleshooting and debugging complex technical systems - Experience in development or technical support - Experience dealing effectively with customers during problem resolution and operating More ❯

while also leading the CRO strategy and working with teams who handle the technical implementation. You'll own optimization of the end-to-end customer journey, hands-on implementation of automation campaigns, and collaboration with product and engineering teams to launch website tests. What You'll Do Own Conversion … Rate Optimization Map and optimize the complete customer experience from website visit through purchase and beyond Use analytics tools (GA4, PostHog/Mixpanel/Amplitude) to prioritize highest-impact optimization opportunities Build data-driven customer segments using CDPs and analytics tools to personalize conversion experiences Push hard … and lifecycle marketing Create and execute promotional campaigns, discount offers, and conversion-driving initiatives Segment audiences and personalize messaging based on user behaviour and customer journey stage About you 5+ years in CRO, marketing automation, or growth marketing with B2C companies Hands-on experience with email automation platforms More ❯