Customer Experience Jobs in England

1,451 to 1,475 of 2,083 Customer Experience Jobs in England

Senior Consultant, AI & Data, WAM, FS

London, United Kingdom
Ernst & Young Advisory Services Sdn Bhd
better working world. The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Python Developer (IR-446)

London, United Kingdom
Intellectsoft
growth and scalability. Our clients include Jaguar Motors, Universal Pictures, Harley-Davidson, Qualcomm, and London Stock Exchange.Together, our team delivers solutions that make a difference. Learn more at Our customer's product is an AI-powered platform that helps businesses make better decisions and work more efficiently. It uses advanced analytics and machine learning to analyze large amounts of … data and provide useful insights and predictions. The platform is widely used in various industries, including healthcare, to optimize processes, improve customer experiences, and support innovation. It integrates easily with existing systems, making it easier for teams to make quick, data-driven decisions to deliver cutting-edge solutions. 7+ years of experience in backend software development with a … focus on building scalable and maintainable solutions. Strong programming skills in Python, with a deep understanding of writing clean, efficient, and well-structured code. Experience with web frameworks, including FastAPI and developing RESTful APIs. Proficiency in version control using Git and maintaining structured pull requests. Test-Driven Development (TDD) experience: writing unit tests with Pytest and implementing integration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Data & Analytics

London, United Kingdom
Temenos Headquarters SA
broader analytics and reporting frameworks. SKILLS You should have Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Business, or a related field. 8+ years of experience in data and analytics roles, with at least 3 years in a leadership position. Proven track record of building and scaling data teams and capabilities in a global context. … Deep understanding of data architecture, data warehousing, and modern analytics platforms (e.g., Snowflake, Power BI, Tableau, Databricks). Hands-on experience with Microsoft Data Factory, Azure Data Lake, and Microsoft Fabric. Strong knowledge of data governance, privacy regulations (e.g., GDPR), and data lifecycle management. Excellent communication and stakeholder management skills. Experience in change management and driving cultural transformation More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Software Engineer - PriceFX Implementation

Cambourne, Cambridgeshire, United Kingdom
Remotestar
leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth. Job role: Senior Software Engineer - PriceFX Implementation Years of Experience - 5 - 8 years Location - Hyderabad, India Job Summary: We are looking for a highly … Engineering, or a related field, or equivalent work experience. Familiarity with dashboarding tools like Tableau or Power BI (preferred but not mandatory). • Minimum 5 years of software development experience, with at least 2+ years in PriceFX implementation. • Proficient in Groovy scripting and PriceFX calculation logic setup. • Strong hands-on experience in Java (Spring Boot preferred). • Experience … third-party system integrations. • Good understanding of pricing processes and enterprise software implementation. • Strong problem-solving skills and attention to detail. • Excellent communication and documentation skills. Preferred Skills: 1. Experience working with cloud platforms (AWS, Azure, or GCP). 2. Exposure to CI/CD, Git, and containerization (Docker/Kubernetes). 3. Background in enterprise pricing, CPQ, or More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

French Customer Success Manager

City, London, United Kingdom
Hybrid / WFH Options
We Are Aspire
French Speaking Customer Success Manager (London or Paris) Salary circa 50,000 + OTE A fast-growing, award-winning technology company is seeking a French-speaking Customer Success Manager to join its friendly and supportive Customer Success team in either London or Paris . This full-time hybrid role (minimum 2 days/week in the office … and English communication skills Strong interpersonal and relationship-building abilities Detail-oriented, organised, and thrives in a fast-paced, deadline-driven environment Confident problem-solver with a consultative mindset Experience in customer success, account management, or campaign coordination preferred Perks Include: Competitive salary with annual reviews and bonus plan Generous annual leave, plus an extra day for your … Work From Anywhere" weeks Quarterly wellbeing allowance and 24/7 access to a wellbeing support provider Strong focus on professional development If you're passionate about delivering great customer experiences and want to be part of a collaborative, forward-thinking team, this could be your next move. We Are Aspire Ltd are a Disability Confident Commited employer More ❯
Employment Type: Permanent
Salary: GBP 50,000 Annual
Posted:

SAP Developer - Finance Automation

London, United Kingdom
LE018 Redwood Software UK Ltd
Ago job requisition id JR101222 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader … manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control. Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see … the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT Redwood Software delivers powerful automation solutions that simplify and accelerate critical business and IT processes for some of the world's largest enterprises. Our Finance Automation product More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer

Penn, High Wycombe, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Eligo Recruitment
a Leading Global Manufacturer as a Product Support Engineer/Technical Support - High Wycombe Location: High Wycombe Type: Full-time Salary: £21,000 - £35,000 per year (depending on experience) Additional Pay: Yearly bonus (up to £4,000)Are you ready to elevate your technical support career with a leading global company? Our esteemed client, a top manufacturer in … Access Control security sector , is seeking a Product Support Engineer/Technical Support professional to join their growing team in High Wycombe . With over 30 years of industry experience, they are at the forefront of advanced technology, committed to delivering exceptional customer service. What’s in it for you? Competitive salary with an attractive annual bonus scheme … investigate and resolve system issues. Support the sales team during the system specification stage to ensure smooth project deployment. Manage escalated tickets, ensuring prompt resolution and high levels of customer satisfaction. Collaborate with your team to innovate, improve processes, and develop customer-focused solutions. Evaluate and provide feedback on new technologies that can enhance the customer experience. More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

IT Apprenticeship

Castleford, West Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of More ❯
Employment Type: Advanced apprenticeships
Salary: £14,000
Posted:

Principal Product Manager

London, United Kingdom
Hybrid / WFH Options
Samsara
that help Samsara's customers manage their vehicle and asset lifecycle on our platform. We are looking for a technical Product Manager with a deep interest (and ideally prior experience) in 1) conceptualizing, designing and building platforms to standardize and centralize access to key data points, 2) managing integrations with external partners to bring valuable data into Samsara's … a problem solver and go-getter, not deterred by roadblocks, and focused on delivering results. Together, we are helping customers enhance their fleet operations, and your passion & advocacy for customer needs is something you infuse into all of your work. You should apply if: You want to impact the industries that run our world: Your efforts will result in … of product features and offerings. Deeply understand, advocate for and support the different ways that vehicle diagnostics can be used across the Samsara portfolio always focusing on preserving the customer experience. Collaborate with downstream product teams who depend on your team's data & capabilities. Manage a robust "intake" process to understand vehicle data platform needs and factor those into More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Line Manager Software Development

Leeds, Yorkshire, United Kingdom
Trimble
of our Enterprise Integration Team within our operational teams. In this pivotal role, you'll guide the strategic evolution of our integration solutions, ensuring seamless data flow and exceptional customer experiences. Your transformation challenge Team Leadership & Development: Lead and empower a team of talented Software Developers. Drive team development strategy: talent development, succession planning, and retention. Manage team capacity … corrective measures. Organize and lead regular team meetings to brief on achievements and objectives. Integration & Technical Excellence: Control achievement of company and department objectives relevant to Enterprise Integration. Manage Customer Technology contributions to strategic projects. Continuously transfer knowledge to global teams (EU, US, Asia). Assess and improve departmental tooling usage. Advise internal stakeholders on customer requirements and … of-the-art technologies, including AI tools like Copilot/Cursor. Collaboration & Stakeholder Management: Coordinate closely with Software Development core teams, Professional Services, and Quality Assurance. Align regularly with Customer Care and Customer Technology Leads. Represent Customer Technology in internal forums and external customer meetings. Ensure continuity of support with balanced project delivery workload through careful More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Lead

RH2, Reigate, Surrey, United Kingdom
Hybrid / WFH Options
esure
of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … technical expertise with the team and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯
Employment Type: Permanent
Posted:

Product Owner

Leeds, Yorkshire, United Kingdom
Lloyds Banking Group
your opportunity to lead at the forefront of a once-in-a-generation shift, where purpose meets innovation, and your expertise will help power a new era of intelligent, customer-centric banking. As a Product Owner in our Resolving Financial Crime Lab, you'll be at the heart of a mission that truly matters-protecting our customers, our communities … leadership will shape intelligent, ethical, and efficient ways to resolve financial crime-astutely, appropriately, and with impact. What you'll be doing Strategic Leadership & Investment - Leads the implementation of customer needs strategy and may oversee strategic investment bids across a significant part of the organisation. Capability Development & Mentorship - Drives formal capability growth within a major business area and actively … curious, think different, innovate, explore possibilities and grow with purpose. What you'll need You're experienced in working in an Agile delivery environment at scale You've had experience in delivery of technology change across software and infrastructure, You're able to demonstrate working with technical and cross-functional teams to create a service at scale You're More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Owner

Leeds, Yorkshire, United Kingdom
Lloyds Bank plc
your opportunity to lead at the forefront of a once-in-a-generation shift, where purpose meets innovation, and your expertise will help power a new era of intelligent, customer-centric banking. As a Product Owner in our Resolving Financial Crime Lab, you'll be at the heart of a mission that truly matters-protecting our customers, our communities … leadership will shape intelligent, ethical, and efficient ways to resolve financial crime-astutely, appropriately, and with impact. What you'll be doing Strategic Leadership & Investment - Leads the implementation of customer needs strategy and may oversee strategic investment bids across a significant part of the organisation. Capability Development & Mentorship - Drives formal capability growth within a major business area and actively … curious, think different, innovate, explore possibilities and grow with purpose. What you'll need You're experienced in working in an Agile delivery environment at scale You've had experience in delivery of technology change across software and infrastructure, You're able to demonstrate working with technical and cross-functional teams to create a service at scale You're More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Ecommerce

Swindon, Wiltshire, United Kingdom
Oak Furnitureland
trading performance. You will work closely with IT and the cross functional project team to enhance both the look and functionality of the website, ensuring it scales with emerging customer needs and technological advances. Working in close partnership with Commercial, Buying and Digital Marketing, you will ensure the right products are merchandised at the right price, presented to the … right customer and converted through a frictionless path to purchase. You will use data to identify growth opportunities, optimise every stage of the funnel and build a high performing team that delivers sustained sales growth whilst championing a seamless omnichannel customer experience. Recognising that many customers research online before purchasing in a showroom, you will position the website … reviews and a continuous test and learn roadmap. Own performance reporting, establishing clear KPIs and dashboards that drive decision making and accountability. Lead the product and technology roadmap for CX, AR and in store digital solutions, ensuring developments are prioritised based on commercial impact. SKILLS AND EXPERIENCE Proven commercial leader with a track record of delivering online revenue, conversion More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior End-to-End Solution Advisor - Retail

London, United Kingdom
JDA Software
Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're Looking … For Bachelor's degree in Supply Chain, Business, Engineering, STEM, or related field 5+ years of experience in retail supply chain, consulting, or pre-sales roles involving planning, merchandising, or execution systems (WMS, TMS, OMS, Labor, Planning, or Category tools) Proven ability to operate across both strategic planning and operational execution domains Strong understanding of retail operations across grocery More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Manager, Program Management, Trust Sensitive Content and Intelligence

London, United Kingdom
Amazon
shape the future of AI and transform how millions interact with technology? Are you passionate about how AI evolves responsibly innovating for customers while maintaining a high bar for customer trust? Imagine being at the helm of innovation where Amazon digital products, Alexa's voice services, Echo's ambient computing, and computer vision technology converge. As our Responsible AI … RAI) Senior Manager for Programs and Operations, you'll be the driving force behind AI experiences that millions of customers experience every day. You will be the single threaded leader for programs and operations leading teams across 2 locations. You will lead several complex programs across trust and privacy - enabling continuous improvements to our trust related ML models, creating … and maintaining golden data sets for evaluations, red teaming, incident monitoring and support, and customer feedback monitoring. This isn't just any program or operations role - it's a chance to pioneer the next generation of intelligent systems that will become an integral part of daily life for millions. You'll be a key leader in the evolution of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead Management, CX and Digital Communications Data Analyst Apprentice

Rickmansworth, Hertfordshire, United Kingdom
Getting In Limited
What do you want to search? Keyword Apprenticeship Type Location Lead Management, CX and Digital Communications Data Analyst Apprentice Lead Management, CX and Digital Communications Data Analyst Apprentice , Apply From: 27/05/2025 Learning Provider Delivered by JUST IT TRAINING LIMITED Employer NISSAN MOTOR MANUFACTURING (UK) LIMITED Vacancy Description Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing … monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and … delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Key Details Vacancy Title Lead Management, CX and Digital Communications Data Analyst Apprentice Employer Description We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Sales Executive, AML - NiCE Actimize

London, United Kingdom
NICE
Solution Sales Specialist, AML . The primary goal is to empower our sales team with the offering, messaging, insights, and expertise they need to consistently win and create lasting customer relationships. You'll also analyse market trends, customer needs, and competitive landscapes to develop forward-thinking sales approaches. Additionally, you'll enable the sales team with a value … and Prospects Liaise with internal Actimize teams (Product, services, SMEs) to identify industry trends, identify new offerings and align sales strategy/sales campaigns. Understanding the market and our customer's focus and needs to drive the Actimize Fraud Strategy for EMEA. Have you got what it takes? 10+ years of Experience in Financial Crime/AML/… Fraud at a Financial Institution, Software Vendor or industry consulting roles Experience in selling or implementing enterprise application software solutions (application plus services). Ideally payment processing solutions to compliance/operational risk departments in the brokerage/banking/insurance industries. Experience selling complex software with a long sales cycle Ability to position the Company, its products More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Support Engineer Team Manager, Alexa Information & Ads

London, United Kingdom
Amazon
this Team Manager role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and people development to make a direct impact on the Alexa customer experience. Key job responsibilities As a Team Manager you will have demonstrable ownership of data, efficiency and accuracy along with a passion for people management. Specifically, the Team Manager … will: - Liaise with in-country stakeholders to understand customer needs and priorities - Utilize sprint boards to manage task assignment across various workflows, prioritizing requests from your stakeholders for delivery via your direct reports on a day-to-day basis to quality standards - Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis … Identify and help implement process-related improvement techniques BASIC QUALIFICATIONS - Fluency in English, with strong written and verbal communication abilities - Bachelor's or advanced degree in a relevant field - Experience managing and coaching performance - Demonstrable ability to think about upcoming issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Data Scientist - Retail Price Optimisation - Motor

London, United Kingdom
Policy Expert
the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK … and team culture that's centered around technical excellence, commercial impact, and delivering real value to our customers. Your day to day: Behavioural and Profitability Models: Develop and maintain customer lifetime value (CLTV) and price sensitivity models, to support informed pricing decisions and long-term business performance. Price Optimisation: Own and deliver pricing optimisation processes, including regular Efficient Frontier … modelling and customer outcome simulations, to identify the optimal balance between volume, price, and contribution. Innovation and Advanced Analytics: Pioneer continuous improvement by introducing advanced analytics techniques, machine learning approaches, and modern pricing tools. ML Engineering Integration: Partner with ML Engineering to elevate model sophistication, overseeing integration with Radar API and ensuring smooth MLOps deployment pipelines. Leadership & Mentoring: Support More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Engineer (French Speaker) Remote - United Kingdom

London, United Kingdom
Hybrid / WFH Options
Twilio
the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with … our Twilio Communications EMEA team. About the job The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our … customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio's Customer Engagement Platform. Responsibilities In this role, you'll: Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

UK/ROW Digital Trading Coordinator

London, United Kingdom
Hybrid / WFH Options
ALLSAINTS Retail Limited
business drivers and producing action plans to ensure sales targets and KPIs are met and opportunities are optimised. Assist in the analysis of website data to identify trends in customer behaviour and product performance. Weekly monitoring of bestsellers on site, taking action to improve performance and drive conversion. Understand the difference in performance across regions and take actions to … optimise markets and influence decision making. Contribute to regular performance reviews, including monthly and quarterly meetings, ensuring collaboration across all key stakeholders to capture customer and market insights. Ensure action is taken and incorporated into future forecasts. Assist in the execution of online trading events, setting up promotional tactics and promotional codes, ensuring site readiness and accurate product placement. … Proactively taking actions to support and drive sales, using a commercial mindset and thinking customer first. Analyse key seasonal sales patterns to maintain seasonal and brand awareness, reporting on key customer and competitor behaviour. Understanding of European and international markets, including, promotional restrictions and trading laws. Support the optimisation of onsite search functionality under the guidance of the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Product Manager

London, United Kingdom
Yonder Global Group
the team helping build the financial membership of the future. You'll be deeply involved in crafting the direction of the product roadmap and invest heavily in creating delightful customer experiences. You'll need to balance testing, speed and scale. Product at Yonder isn't project management or a product owner role, it's about leading through influence to … to roll up our sleeves. A bit about you: You place customers first. You will have talked to many customers maybe even have created a community for feedback, collecting customer feedback (both qualitative and quantitative) & research are at the forefront of your thinking You're a scrappy operator. You're not afraid to dive into Webflow to spin up … it for me? Depending on your skill set and what you can bring from day one, you'll be looking at: £90,000 - £112,000 annual salary (depending on experience) £76,000 - £104,000 in options (depending on salary) Plus ️ 35 holidays (27 days annual leave + 8 days public leave) 2x team-building offsites per year (1 in More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Exeter, Devon, South West, United Kingdom
South West Water
is Monday to Friday, 37 hours per week. The ideal candidate will possess a proven track record in providing exceptional IT support, troubleshooting complex issues, and delivering an outstanding customer experience. As an IT Service Desk Analyst, you will play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support … thorough documentation and communication throughout the escalation process Proactively identify potential service impacts and escalate to the Service Desk Manager to prevent service disruptions and maintain high levels of customer satisfaction Develop and maintain self-help IT support materials, including knowledge base articles, FAQs, and instructional videos, to empower users and reduce support demand Maintain effective communication with colleagues … Friday 8am to 5pm Support the broader IT Service Delivery team in various capacities, including project management, system integration, and vendor management, as needed What we are looking for: Experience in an IT Service Desk or similar role Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable Strong technical knowledge of More ❯
Employment Type: Permanent
Salary: £28,000
Posted:

Finance & Operations Analyst

London, United Kingdom
Creoate UK
review and preparation of forward-looking forecasts, analysis, and reporting; Collaborate cross-team with product, marketing, and sales teams on company-wide initiatives to drive efficiencies and improve our customer experience. About you • This role would suit an entry-level finance professional. Some coursework or past experience in a data-driven and analytical role using Excel is a … must. SQL experience would be an additional benefit. • Team player - You have exceptional communication skills - written and verbal - and are not afraid to speak up to contribute to the best outcomes for the team; • Curious and proactive - You have an analytic mind - able to digest lots of data and spot patterns and trends with ease; • Think big - You like More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Customer Experience
England
10th Percentile
£24,000
25th Percentile
£28,500
Median
£40,000
75th Percentile
£66,250
90th Percentile
£87,500