1,776 to 1,800 of 2,046 Customer Experience Jobs in England

and deploy innovative digital solutions, participating in all stages from initial idea to launch and supporting applications in line with DevOps principles. Responsibilities Collaborate with your team to create customer journey maps, understanding customer experiences, and identifying opportunities for improvement. Work directly with customers to create wireframes and prototypes exploring potential solutions. Build solutions using the OutSystems Low … tests. Conduct usability testing. Troubleshoot live applications. Knowledge and Skills Essential: Proficiency in web-based languages: HTML5, CSS, and JavaScript. Good understanding of relational database concepts and SQL. Desirable: Experience with OutSystems or similar low code platforms, or traditional development experience in C# or Java. OutSystems training will be provided for those transitioning from traditional development. Experience with lean or agile methodologies and tools such as Jira. QA experience, particularly writing and executing unit and integration tests. OutSystems certification. More ❯

and researchers work directly with OpenAI to build the future of generative AI and redefine professional services. Performance: 4x ARR in 2024. Competitive compensation. Role Overview As an Enterprise Customer Success Manager, you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading … must have" product. Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. Advocacy and Engagement: Encourage user and stakeholder engagement … transforming them into Harvey advocates within their organizations. Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. What You Have Experienced professionals with a background in Enterprise SaaS, legal More ❯

driven decision-making. Reporting to the Head of eCommerce, this is a pivotal role in driving our eCommerce & digital strategy-boosting D2C sales through improved digital trading, marketing and customer experience. This is an brand-new role for the business and will be instrumental in delivering new processes, revenue growth and business performance. Responsibilities include Strategy Define and bring … line with merchandising and product strategy, including TikTok Lives. Oversee the execution of the online merchandising strategy, ensuring alignment between brand marketing, digital marketing, and planning. Understand seasonal trends, customer appetites and leverage opportunities at a category, range and product level. Work with the wider marketing team to understand the customer in order to identify trading opportunities across … action to improve performance. Ensure best-in-class merchandising, optimisations and content across all product listings, categories, and promotional landing pages. Support Head of eCommerce to deliver revenue and customer growth targets across all eCommerce platforms. Act as commercial champion for the eCommerce team, focusing in on performance at both category and product level to hit the sales plan More ❯

Founder positioning/profile raising Content Strategy : Develop compelling content across all formats to educate market and drive demand Event Marketing : Plan and execute industry events, conferences, webinars, and customer experiences Digital Marketing : Oversee website optimisation, social media strategy, and email marketing campaigns Video Production : Create engaging video content for multiple channels and audiences Brand Development : Ensure consistent brand … marketing metrics, KPIs, and reporting frameworks Optimise marketing funnel performance and conversion rates Analyse market trends and competitive landscape Support international expansion efforts What You'll Bring Significant marketing experience, with evidence of leadership in previous roles Proven track record of building marketing functions from the ground up Experience launching products or companies in new/emerging categories … Strong background in B2B marketing with both inbound and outbound strategies Ideally, international marketing experience Budget management and P&L responsibility Team building and leadership experience Technical & Strategic Skills Deep understanding of modern marketing stack and technologies Data-driven approach to marketing with strong analytical skills Content creation and storytelling expertise Event planning and execution experience PR More ❯

be responsible for the creation and delivery of the Digital and Technology Strategy and fulfilling the digital ambition of the organisation, including the adoption of technology to improve the customer experience. DUTIES Your duties as Technology Operations Manager will include: Working collaboratively with the Senior Managers in the Digital, Data and Technology service and wider leadership teams of the … organisation and stakeholders to deliver the objectives of the Digital and Technology Strategy, in line with the organisation’s Plan - making sure that the voice of the customer and user experience is included within technology service delivery Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency. This involves analysing performance data, identifying areas for improvement … use of data and technology and spread awareness throughout the organisation Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement are maintained CANDIDATE REQUIREMENTS Expert knowledge of ICT Service Delivery Management Expert knowledge of ICT service performance management and the continuous improvement lifecycle Expert More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Collaborating as part of an agile cross functional team, as well as technology guilds Building great user experiences for customers Delivering innovation through software Implement business … unit, integration and end-to-end tests to ensure code is well tested QA features to find bugs, usability issues and performance concerns What we're looking for Commercial experience with React.js, React Native and the associated ecosystem Strong mobile automated testing experience (unit, integration & end-to-end) Good JavaScript knowledge, ideally including TypeScript Experience with continuous … as Firebase. Familiarity with Gradle, XCode and other native build tools Ability to work with REST APIs and third-party services/libraries Solid understanding of software engineering principles Experience with code version control Excellent communication, both written and verbal At Funding Circle we are committed to building diverse teams so please apply even if your past experience More ❯

financial and legal requirements. Contribute to wider company initiatives, and projects outside of daily tasks. Handle other duties and responsibilities as defined by management. What you need to bring: Experience in an administrative function Experience in a SaaS and/or technology-related field Knowledge of Mac OS X, iOS, G Suite, Salesforce , Zendesk, Slack Remarkable communication skills … unsure that you have the right profile for the role hit the 'Apply' button and give it a try! What's in it for you? Come live the Lightspeed experience Ability to do your job in a truly flexible environment; Genuine career opportunities in a company that's creating new jobs everyday; Work in a team big enough for … Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in More ❯

role in holidays is a senior leadership role and plays a pivotal role in the success of our scaling Digital team. This role is responsible for the post-booking experience across easyJet Holidays. Your mission will be to create a seamless digital journey that keeps customers informed, empowered, and excited-both in the lead-up to and during their … holiday. The role is driven by both customer and commercial KPIs, with a strong focus on CSAT, call deflection, and revenue generation. As a Product Manager, you'll lead a small team of Product Owners, each with their own development team. Your role spans the full product lifecycle, from idea generation to launch, ensuring that all initiatives are measurable … ownership of submitting funding requests, ensuring your team has the necessary budget and support to succeed, and you'll focus on continuous improvement as you optimise processes and enhance customer experience. You'll draw from customer insights, analytics, and usability testing to shape improvements and stay ahead of industry trends. Finally, you'll play a key role in More ❯

specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be … to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals. Job details - you'll need to have demonstrable experience in: Leading and managing end to end transformation projects and programmes … including automation and decisioning via straight through processing Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term Essential skills we would love you to have: Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile More ❯

specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be … to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals. Job details - you'll need to have demonstrable experience in: Leading and managing end to end transformation projects and programmes … including automation and decisioning via straight through processing Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term Essential skills we would love you to have: Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile More ❯

Lead Data Engineer £75,000-£85,000 ️ AWS, Python, SQL, Airflow Brighton, hybrid working Analyse customer behaviour using AI & ML We are partnered with a private equity backed company who provide an AI-powered, guided selling platform that helps businesses improve online sales and customer experience. They are looking for a Lead Data Engineer to lead a small … the team and with stakeholders. Technology Leadership: You will guide strategic decision-making regarding technology and architecture, ensuring solutions are scalable, cost-effective, and flexible enough to meet diverse customer needs. What they are looking for Strong commercial experience in a Senior Data Engineering role. Comfortable owning and delivering technical projects end-to-end. Strong in Python, SQL … and cloud platforms (AWS or comparable). Experience with Airflow, Snowflake, Docker (or similar). Familiarity with coaching and mentoring more junior engineers, leading 1-1s and check ins. Wider tech stack : AWS, Python, Airflow, Fivetran, Snowflake, Looker, Docker. What's in it for you Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care) Life More ❯

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine your company's data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. We deliver the fastest time to value in the … actionable insights to optimize their fraud detection strategies. You'll also play a key role in enabling the effective use of our Identity Verification (IDV) solutions, helping businesses validate customer identities in real time to prevent fraud. Be part of an innovative team that's reshaping the future of fraud prevention. Are you passionate about delivering exceptional customer … and overseeing API integration. Ensuring rule configuration, system testing, and user training. Leading implementations that involve SEON's IDV capabilities, ensuring customers leverage document and biometric verification effectively. Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives. Collaborate with customers and SEON's Fraud Services team to tailor risk rules, workflows, and detection More ❯

Job Title: Partner/Account Manager, SaaS, Cloud, UcaaS, Managed Service, Partner Account Manager, Solution Sales, Our client, a leading provider of cloud communications and customer engagement solutions, is seeking an experienced and commercially focused Partner/Account Manager. The successful candidate will play a key role in building and managing strategic partner relationships, driving new business opportunities, and … quarterly, and annual revenue and margin targets via partner channels. Create and manage structured partner plans and sales pipelines. Work closely with internal departments to support seamless partner and customer experiences. Campaigns and Collaboration: Collaborate with Sales and Marketing teams to develop targeted partner campaigns. Support joint bids and proposals to help secure new business. Provide accurate partner performance … and internal teams. Contribute to internal marketing and enablement initiatives related to the partner network. Mentor and support other colleagues where appropriate. Candidate Requirements: Bachelor s degree or equivalent experience in a relevant field. Minimum 2 years experience in a partner or account management role. Proven track record of meeting or exceeding sales targets. Strong interpersonal, communication, and More ❯

and most complex technology ecosystems from our London office, we'd love to hear from you! About the team Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We … offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and … into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Cybersecurity or related technical degree or equivalent; or 3+ years equivalent technology experience - Strong understanding of security concepts with a security mindset. - Strong understanding of computer and network weaknesses and mitigating controls. - Strong ability to understand risk and prioritisation in the context More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

selection, training and interpretation Conduct experiments and proofs of concept by developing and deploying machine learning models to solve critical growth/efficiency challenges (like lead scoring, delivery forecasting, customer sentiment prediction, etc) Work closely with our Senior Data Engineer to deploy your models Regularly package your insights (be it from analytics or modelling) into clear narratives that help … from reporting, to query help, to (occasionally) dashboarding Help shape the direction of our growing team What you'll need First and foremost, a passion for decarbonisation Ideally, extensive experience in a data science or analytics role, with a clear track record of delivering business impact A product-minded approach - you'll have a track record of being able … and work across the whole data lifecycle Great attention to detail Expertise in communicating complex ideas clearly, and a strong background in using data to influence decisions and behaviours Experience with (in rough priority order): SQL (experience in writing performant queries) Python & DS libraries (sklearn, pandas, spark, etc) Data transformation Data visualisation & storytelling Any of the following would More ❯

areas. We maintain a culture of ownership and value engineers that are excited about the business, and are willing to work alongside stakeholders to continually improve business processes and customer experience. We offer a broad range of opportunities across platform engineering, B2B customer integration, conversion optimisation and business process automation. At Abound, you will work on the best … with low-latency, at scale. Our technology stack: Python (including FastAPI, OpenTelemetry, procrastinate, SQLAlchemy, Uvicorn), Postgres, MySQL, Liquibase, Retool, Docker, AWS Who you are: Three or more years professional experience in software engineering Proficiency in writing well-structured Python code with type hints Experience maintaining codebases for business-critical systems Strong analytical and problem-solving skills Effective communication More ❯

Senior Product Manager | AdTech Fully remote Six figure salary Please note, you will need several years experience in AdTech/MarTech. This business redefines how brands connect with their customers. Their platform gives brands the flexibility to build and manage a personalised customer experiences across every channel. Designed to work effortlessly with existing tools and teams, it enables … fast deployment and easy scaling. About the role: Lead and actively participate in customer conversations, including discovery sessions and requirements-gathering interviews. Collaborate cross-functionally with various teams to consolidate feedback and surface actionable insights. Conduct or oversee research initiatives, including surveys, usage data analysis, and competitive benchmarking. Identify market trends, product gaps, and opportunities for innovation. Close the … ensuring solutions address original pain points and expectations are clearly managed. Partner with Engineering to assess feasibility, scope, and technical considerations. Collaborate with UX/UI designers to ensure customer workflows are reflected in intuitive and user-friendly designs. About you: Several years experience in AdTech/MarTech (**this is a non-negotiable**), with a solid grasp of More ❯

Technical Product Lead (Machine Learning & AI) A large corporate undergoing major digital & data transformation, implementing AI & ML solutions to enhance Customer Experience. They are seeking a Head of Technical Product to join their internal "Software Scale-up" team. You will work with a group dedicated to delivering ML & AI products to various product leaders and senior stakeholders within the … role. Strong communication skills with both technical and business audiences are essential. You will play a pivotal role in one of the UK's largest Digital & AI transformations. Technical Experience: Background in Data Science, AI, or advanced Analytics Knowledge of data architecture and data processing technologies Experience with Python and SQL Familiarity with microservices and event-driven architectures … Experience building data-driven software applications in areas such as: AI Data Science/Analytics Decision support systems Automation E-commerce Call centre tooling Operational management tooling ML and/or Data Ops More ❯

of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs. We offer International experience working for the world's leader, in a dynamic, global industry. Work with colleagues and clients across … your communication, problem solving and relation building skills. Competitive salary and excellent bonus package. The purpose of the role is to engineer detailed solutions that deliver the contractually agreed customer-specific outcome at the highest value and lowest risk point for Maersk and the customer; resulting into Maersk implementations becoming a competitive edge. Key Responsibilities Engineering Translate sold … capacity for qualifying opportunities Collaborate with all relevant functions & provide necessary assistance to design the detailed solution Transition all solution aspects to the relevant Maersk functions (mainly CPM/CX) Act as the 'quality inspection' function during the implementation Coordinate across Maersk products & functions and the customer to ensure alignment around the detailed solution design Developing & Improving Be a More ❯