251 to 275 of 722 Customer Experience Jobs in England

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our … culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded … Agents : As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. Engage with Customers : In the role, you will engage with all levels of our customers' businesses: Discover and assess their requirements. Prepare and present demonstrations of More ❯

CIAM at Barclays, where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the … heart of what we do. To be successful in this role you should have: Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large corporate organisations. Experience with IAM engineering experience across authentication, authorisation … OAuth2.0, OpenID Connect, SAML and policy management Expertise with JavaScript, Java, Python, and must be comfortable with API and microservices development. Strong working knowledge of Site Reliability Engineering principles Experience with Cloud computing (AWS is essential, Azure is a plus) Some other highly desirable skills include: Experience in DevSecOps - knowledge of Product Operating Model Knowledge of Infrastructure as More ❯

providing outsourced printing and mailing services, our client has evolved to focus on digital and software solutions. Today, it offers the most complete and integrated suite of cloud-based customer experience management solutions available on the market. The portfolio includes billing and payments, alerts and preference management, mobile apps, and utility mapping solutions. Our client provides performance-driven … to validate product strategy Lead and supervise all events including trade show activities and annual client events. Oversee/complete competitive analysis against key criteria. Identify, analyze and distill customer requirements into a prioritized set suitable to achieve the business goals of the company. Maintain close oversight of market analyses to develop and provide market requirements in response to … customer needs, and market opportunities Understand the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines. Establish selection criteria for product opportunities. Collaborate with the product development teams to ensure consistent execution of product plans that result in product delivery on time More ❯

technical knowledge and commercial acumen to support strategic projects, maintain operational excellence, and drive service innovation. The successful candidate will be instrumental in modernising infrastructure, streamlining processes, and enhancing customer experience through cloud technologies (AWS, Azure, Office 365), automation, and proactive support. Key Responsibilities: Design, implement, and support complex IT infrastructure solutions across on-premise and cloud environments … and partners, ensuring value for money and strong service levels Contribute to technical strategy, business continuity, and capacity planning Ensure systems meet performance, security, and compliance standards Key Skills & Experience: Strong experience in 3rd line technical support and infrastructure leadership Expertise in hybrid and cloud solutions (AWS, Azure), virtualisation, and hosted comms (3CX) Demonstrated success in driving IT More ❯

technical knowledge and commercial acumen to support strategic projects, maintain operational excellence, and drive service innovation. The successful candidate will be instrumental in modernising infrastructure, streamlining processes, and enhancing customer experience through cloud technologies (AWS, Azure, Office 365), automation, and proactive support. Key Responsibilities: Design, implement, and support complex IT infrastructure solutions across on-premise and cloud environments … and partners, ensuring value for money and strong service levels Contribute to technical strategy, business continuity, and capacity planning Ensure systems meet performance, security, and compliance standards Key Skills & Experience: Strong experience in 3rd line technical support and infrastructure leadership Expertise in hybrid and cloud solutions (AWS, Azure), virtualisation, and hosted comms (3CX) Demonstrated success in driving IT More ❯

day (PAYE) Duration - until October ( 3-4 days in office) Job Purpose As a Site Merchandising Assistant, you'll support the digital merchandiser in ensuring an innovative & exciting consumer experience through a balance of art & commerce. You will implement and execute innovative merchandising strategies set by the Digital Merchandisers and Visual Merchandising team, be responsible for site maintenance in … line with the Brand vision and commercial objectives of the business. Responsibilities Reviewing weekly, monthly and quarterly reporting and analysis to understand customer needs across different markets, identifying opportunities for growth Run and review bestsellers between on and offline, highlighting any shortages in stock, size availability and content missing Drive sales through regular product merchandising and the optimisation of … off with merchandiser and visual merchandising Responsible for uploading all correct product attribution and product facets Implement 'complete the look' recommendations in time for monthly products launch Delivering a customer experience with accuracy and consistency through frequent site checks PERSONAL PROFILE Experience in similar role in site merchandising Previous experience with Web Analytics tools Experience More ❯

day (PAYE) Duration - until October ( 3-4 days in office) Job Purpose As a Site Merchandising Assistant, you'll support the digital merchandiser in ensuring an innovative & exciting consumer experience through a balance of art & commerce. You will implement and execute innovative merchandising strategies set by the Digital Merchandisers and Visual Merchandising team, be responsible for site maintenance in … line with the Brand vision and commercial objectives of the business. Responsibilities Reviewing weekly, monthly and quarterly reporting and analysis to understand customer needs across different markets, identifying opportunities for growth Run and review bestsellers between on and offline, highlighting any shortages in stock, size availability and content missing Drive sales through regular product merchandising and the optimisation of … off with merchandiser and visual merchandising Responsible for uploading all correct product attribution and product facets Implement 'complete the look' recommendations in time for monthly products launch Delivering a customer experience with accuracy and consistency through frequent site checks PERSONAL PROFILE Experience in similar role in site merchandising Previous experience with Web Analytics tools Experience More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilising the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … Tier 2 banking clients. Lead the Sales Process: Take ownership of the full sales cycle - from prospecting through to negotiation and contract close - ensuring a smooth and professional client experience throughout. Strategic Account Planning: Create and deliver strategic account plans aligned with client priorities to drive long-term, sustainable growth. Pipeline Management: Build and maintain a healthy, well-qualified More ❯

Seismic candidates. Read our full statement on ourCareers page.Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to … can deliver, identify ways to demonstrate value during the sales process, and guide customers on how to achieve identified value. The goal is to provide an industry standard setting customer experience which establishes Seismic as the "trusted advisor" and differentiates us not only as a best-in-class solution but a strategic partner. Additionally, the Value Consulting Director … will support customer success with post-sales value realization by working closely with customers to ensure they achieve the promised value from Seismic's solutions, providing ongoing guidance and support to maximize their investment. Who you are: Possess a strong sense of ownership and takes pride in all that you do Comfortable in a dynamic environment with changing priorities More ❯

business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and … and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM … SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead More ❯

role, you'll be a key player in the delivery of strategic digital projects - working across teams to identify, define, and deliver system and process improvements that enhance performance, customer experience, and operational efficiency. You'll have the autonomy to take ownership of your work, influence digital direction, and help embed a culture of continuous improvement within a … project phases Collaborate with developers, designers, and marketing to deliver seamless digital solutions Support system adoption through stakeholder training, documentation, and post-implementation reviews You'll Bring: 5+ years' experience in a digital business analysis or digital transformation role A track record of delivering complex digital projects or systems implementations Strong commercial awareness and understanding of digital platform performance … Excellent stakeholder management and influencing skills Confidence working with data, content, and customer-facing systems (eCommerce/CMS) Ability to lead workshops, write clear documentation, and translate ideas into scalable digital requirements Proficiency in tools like Jira, Confluence, Trello, or equivalentStrong working knowledge of Microsoft Office and web-based tools Nice to Have: Experience working in retail, eCommerce More ❯

Insurance Solution Architects to help our clients in the insurance domain to leverage technology to maintain and improve their market leadership. We help clients do so by designing exceptional customer experiences, transforming business processes to adapt to changing needs, and integrating the overall technology landscape into emerging capabilities to get the best results for the organization. Our solution architects … for you if you are looking for an outcome-oriented role, as part of a creative and dynamic team helping insurance clients convert business needs to solutions using your experience of the domain and expertise in technology. Skills & Experience Customer centricity - the ability to empathise with customers and an affinity to create solutions designed to deliver a … great customer experience. Knowledge of a range of architectural skills which could include modern solution design, Target operating models, Solution Estimation and Planning or Architecture Governance (ideally in an Agile context) Experience of cloud computing platforms, eg, AWS, GCP, Azure, and distributed computing environments deployed for realizing insurance specific solutions. A strong technical background with demonstrable expertise in More ❯

your contributions will directly influence the impact of our solutions across various sectors. Responsibilities Model Development: Design, build, and deploy Large Vision Models (LVMs) for applications focused on enhancing customer experience, workforce efficiencies, and product performance. Data Preparation: Collaborate with data engineers to collect, preprocess, and curate large visual datasets required for training models, ensuring high-quality data … the latest research and advances in machine learning and computer vision. Drive innovation by applying new techniques and methods to our projects. Educational Background: Master's degree or equivalent experience in Computer Science, Data Science, or a related field with a strong focus on machine learning. Professional Experience: 5+ years of hands-on experience deploying Computer Vision … models in production environments. Strong proficiency in Python. Experience with cloud environments (AWS, GCP) and tools for ML model deployment (Docker, Kubernetes, etc.). Technical Skills: In-depth understanding of computer vision techniques, including image classification, detection, and segmentation. Familiarity with Large Vision Models is a big plus. Knowledge of SQL and experience working with large datasets and More ❯

digital development and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … to the evolution of ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to an established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent organisation and More ❯

Director of Sales, Adobe - Europe Location: London, England (Remote Optional) Territory: Europe - Adobe Experience Cloud Services Company Overview Blue Acorn iCi, an Infosys company, is a leading digital consultancy specializing in customer experience, commerce, and data solutions. With a team of over 400 experts, we help global enterprises drive digital transformation at scale. From digitally native brands … to legacy manufacturers, Blue Acorn iCi empowers organizations to achieve unprecedented performance and customer engagement. Our services span strategy, analytics, design, and engineering-serving industries including media, consumer goods, retail, financial services, manufacturing, and technology. Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. Join our innovative and collaborative team to deliver extraordinary digital … some of the world's most recognized brands. Position Overview Blue Acorn iCi is seeking a results-driven Director of Sales to lead pipeline generation and close strategic Adobe Experience Cloud service deals across the European market. This individual must have deep experience in Adobe services sales, a strong command of solution-based selling, and the ability to More ❯

About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. … scale our team across regions and time zones. If you're passionate about support as a craft, energized by ambiguity, and eager to shape the future of AI-assisted customer experience, this role is for you. As the hands-on leader of our growing support team, you'll combine tactical excellence with visionary leadership. You'll manage a … act on support metrics, escalations, tools, and systems Are excited by the role of AI in support and have already experimented or deployed AI tools to boost productivity or CX Communicate with clarity and confidence , whether talking to a customer or presenting to executives Thrive in fast-moving environments where ambiguity is the norm and experimentation is encouraged (Bonus More ❯

This Customer & Digital Specialist role requires fluent French-speaking abilities and focuses on enhancing customer experiences within the industrial/manufacturing sector. You will handle customer service tasks and digital initiatives in a permanent position based in East Sussex Client Details The employer is an established business operating within the industrial/manufacturing sector. They are committed … their customers while fostering innovation and efficiency. Looking to make changes to software and implent AI, this company are looking to move forward in the market Description Provide excellent customer service to French-speaking clients via phone, email, and other platforms. Manage and process customer orders efficiently, ensuring timely delivery. Collaborate with internal teams to address customer inquiries and resolve issues promptly. Maintain and update digital platforms, including e-commerce and CRM systems. Analyse customer feedback to identify trends and recommend improvements. Assist in marketing and digital campaigns tailored to customer needs. Support the development of tools to enhance customer engagement. Contribute to the optimisation of digital processes within the industrial/manufacturing More ❯

Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS. AWS Professional Services engage in a wide variety of projects for customers and partners … providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and … providing best practices, proactively identifying and closing project gaps. Key job responsibilities EXPERTISE Collaborate with AWS field sales, pre-sales, training and support teams to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions. Experience leveraging formal project management and development More ❯

About the role The Senior Director of Product Portfolio leads the strategic direction, coherence, and performance of RX's digital product portfolio, ensuring it delivers measurable value across the customer journey and aligns with RX's long-term goals. This role defines and communicates a clear product vision and investment strategy, while leading a team of Product Directors and … collaborating with cross-functional leaders to maintain a cohesive, scalable, and customer-focused portfolio. As a key member of the Digital Board, the Director contributes to executive decision-making, using data to prioritize initiatives that balance technical soundness, commercial viability, and customer needs. In addition to strategic leadership, the Director is responsible for building a high-performing and … knowledge and fostering collaboration. This role requires a balance of long-term vision and near-term delivery, commercial insight and stakeholder empathy, and innovation with operational discipline. Responsibilities Champion customer needs by deeply understanding their goals, challenges, and industry trends. Champion end-to-end customer experience across the product ecosystem and stages of the customer journey. More ❯

decision-making, leveraging analytics to optimize platform performance. Drive alignment on long-term Orders strategy, ensuring the platform remains performant and scalable. WHAT YOU WILL NEED Technical Skills Proven experience leading engineering teams in high-performance systems, ideally a background in accounting or trading Strong software engineering and system architecture knowledge, particularly in designing scalable transaction flows. Experience … Kotlin, Java); this role is hands-on and requires time spent reviewing and contributing code. Familiarity with integrating third-party systems and services, ensuring seamless transaction and financial integrations. Experience with observability and monitoring tools to drive operational excellence. A passion for crypto technologies and their potential to disrupt the financial landscape. Leadership & Collaboration Proven experience mentoring and … developing engineers, ensuring strong technical and professional growth. Strong stakeholder management skills, with experience working alongside Finance, Product and institutional teams. Ability to collaborate with cross-functional teams, ensuring seamless integration across business functions. Excellent communication skills, capable of bridging technical and non-technical discussions. Project & Process Management Experience leading orders-related projects, from planning to execution. Strong More ❯

Associate Director - Quantitative - Customer Insights & Experience This role is no longer available. Please click here to see all the roles we are currently working on. Our company combines advisory insight with cutting-edge technology to help a wide variety of companies place the Voice of their Customer at the heart of decision making. We employ a range … of agile mechanisms to capture, analyze, and socialize customer and employee feedback, including real-time programs, customer panels, pop-up communities, and snapshot studies. We offer a professional service, acting as an extension of our clients' teams. Using your research and client service skills, you will lead projects and client accounts, including kick-off meetings, project design, quality … assurance, and delivery of strategic outputs. You will manage and develop client relationships, aiming to bring customer experiences to life for your clients. With a quantitative background, you will thrive in a tech-enabled environment, supported by a highly capable, tech-savvy team. Our location offers the best of both worlds-close to trains and planes without the stress More ❯

all levels across the business Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service … Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and Office 365 Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops Understanding of Azure, Autopilot, and Intune to deploy software to devices Experience using BMC Helix to log and update tickets Any previous support experience with Apple Macs would also be beneficial LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the More ❯

solutions with exceptional service. They are developing and growing as a company and are seeking a full time Sales Administrator as a key role to support growth with continued customer experience Responsibilities will include:- •Handle customer queries by email and phone•Respond to or co-ordinate responses to customers by email and phone•Raise tickets for queries … relating to technical support•Contact customers with updates, follow ups, responses•Produce quotes and help build solution proposals with sales team •Processing customer orders through management system•Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery•Maintain and update customer records, pricing, sales collateral•Join … sales/marketing meetings and contribute to updates, ideas and planning•Develop monthly sales reports and help track sales performance•Communicate customer feedback internally•Develop product and service knowledge to increase ability to handle queries/quotes•Manage sales diaries•Liaise with suppliers and monitor product/supplier developments You will be personable and eloquent in all forms of More ❯

Using technology, innovation, and working collaboratively across our teams, we're looking to create the leading customer experience within budget hospitality to support our continued growth in the UK and beyond. Your hunger for excellence and creativity will shape the future of our customer experience. As the new Tech Lead, you will be responsible for the engineering … such as; Kubernetes on AWS with Istio, Java 17, Docker, GraphQL (Apollo), Akamai, Auth0, Jenkins, Maven, Dynatrace, Expert CI/CD, Github, Jira and Confluence. What we need: Proven experience of developing technology platforms, including technical architecture, estimation, planning, non-functional requirements, and Continuous Improvement activities using modern agile techniques. Be able to work in an Agile environment where … responding to change is a daily requirement. Solid experience of designing and building secure highly scalable cloud native web applications. Experience working with off-shore partners particularly focusing on fostering amazing working relationships. Have expert experience with Java Microservices and cloud native architectures (AWS ideally) Are an expert and evangelist for technology and innovation within this specific More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯