251 to 275 of 641 Customer Experience Jobs in England

Safetynet Solutions Ltd is seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests … using HubSpot Helpdesk (CRM). The successful candidate will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

leading escorted tour and river cruise companies, proudly creating high quality, carefully curated travel experiences for almost forty years. We are passionate about exceptional customer experiences and are recognised for our award-winning service. As a growing business, we combine our love of travel with a strong focus … point of escalation for requirements, scope, or traceability issues. Ensure business readiness, impact assessment, and change implications are fully understood. Essential skills & Experience Strong technical BA background with experience across integrated systems, APIs, and complex IT programmes. Ability to confidently engage with architects, developers, and technical SMEs. Skilled ...

Customer Terminal Integration Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for a proactive and highly visible Customer Terminal Integration Manager to maximise terminal and customer service performance across Heathrow operations click apply for full ...

combine deep technical expertise across Java, AWS, and modern JavaScript frameworks (Angular) with strong leadership capability and a passion for data-driven, customer-centric platforms . Role Overview Lead design and delivery of full stack, microservices-based solutions (Java, Angular, AWS) Stay hands-on with coding while setting technical … direction and standards Drive MarTech initiatives across Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target Work closely with marketing and product teams to deliver data-driven, scalable solutions Own architecture, CI/CD, TDD , and engineering best practices Act as a senior escalation point ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … create a climate and nature-positive future. Job Details: Title: Technical Specialist Work Location: Reading, UK Work Type: Hybrid Job Description: • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing ...

demonstrations, both virtually and in person, clearly articulating technical capability and commercial value. Support clients throughout the sales process to ensure a high-quality customer experience. Monitor industry developments, competitor activity and changing market needs. Proactively share client feedback and identify opportunities for product or solution improvement. Maintain professional … knowledge through ongoing training, industry engagement and continuous development. Personal Profile Experience selling software or technology-based services. Demonstrated track record of achieving and exceeding sales targets. Experience working with, or selling into, large professional services organisations such as major accounting or advisory firms. Qualifications & Experience Desirable ...

with geo sales management and reps to ensure timely and appropriate information sharing, reporting and management of daily processes to enhance sales results and customer experience in addition to improving operational efficiency In order to be successful, the candidate needs to possess a strong analytical background, with proficiency … Forma) administration, integrations, and drive adoption to optimize existing process.. Data Analytics & Reporting : Create comprehensive dashboards to track key performance indicators (KPIs) such as customer acquisition cost (CAC), pipeline velocity, and win rates. Translate complex data into actionable insights. Sales Enablement & Compensation : Collaborate with Enablement and Commission team ...

Europe is looking for an experienced Sales Team Leader to manage and develop a high-performing sales team. This role combines team leadership, customer engagement, and commercial ownership of key project opportunities. You’ll work closely with external sales teams, suppliers, and internal stakeholders to deliver excellent customer experience while driving profitable growth. If you enjoy leading a team, winning projects, and building strong customer relationships, this is a fantastic opportunity to join a respected and growing organisation in the technology distribution space. What You'll Be Doing Leading the Internal Sales Team Managing ...

hands-on technical foundation in data science, machine learning, AI/ML, or adjacent fields, with the depth to make credible architectural decisions. Demonstrated experience leading and modernising a data function through significant change. Strong understanding of modern data infrastructure, including data pipelines, cloud platforms, and MLOps. Ability … language for senior stakeholders and boards. Strategic thinker with a track record of developing and executing a data strategy aligned to broader business goals. Experience defining and driving the adoption of self-serve data products and increasing data literacy across the organisation. Ability to identify new opportunities where data ...

Product Manager At Evri, we're not just delivering parcels, we're reshaping how millions of people experience delivery every single day. As the UK's leading consumer delivery specialist, we're on a mission to build beautifully simple, seamless, and customer-obsessed experiences at scale. And right … reinventing ourselves. We're evolving into a product-centric powerhouse, expanding across three bold pillars: Customer & Client, Sender, and Courier . This is where you come in. Opportunity We're looking for a Product Manager to join our Customer & Client pillar, working closely with the Senior Product Manager ...

initial implementation and future enhancements of the pricing platform. They will lead on business engagement and carry out ideation and discovery work including customer experience and journey mapping, requirements elicitation, business analysis, process mapping, analysis and optimisation and other documentation tasks such as user story creation to ensure … with direction from the Product Owner Predictive analytics - Collaborate and influence the development and rollout of predictive models such as loss cost, submission triage, customer behaviour, credit etc. Practical application of more advanced techniques including GLMs (Generalised Linear Models) and GBMs (Gradient Boosting Machines) would be an advantage using ...

initial implementation and future enhancements of the pricing platform. They will lead on business engagement and carry out ideation and discovery work including customer experience and journey mapping, requirements elicitation, business analysis, process mapping, analysis and optimisation and other documentation tasks such as user story creation to ensure … with direction from the Product Owner Predictive analytics - Collaborate and influence the development and rollout of predictive models such as loss cost, submission triage, customer behaviour, credit etc. Practical application of more advanced techniques including GLMs (Generalised Linear Models) and GBMs (Gradient Boosting Machines) would be an advantage using ...

About Dixa Dixa is transforming customer experience for consumer brands with our AI-powered Customer Service platform. More than a ticketing tool, we help brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Since launching in 2018, we've grown from Copenhagen … global presence across Europe and North America, raised $155M+ from General Atlantic and others, and are disrupting the $50B+ customer service software market. Today, we power leading digital-first brands in ecommerce, D2C, gaming, and fintech with 30–500 agent teams. The Opportunity The Sales Development Representative (SDR) plays ...

project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities Operational Leadership & Transformation Lead operational … teams. Drive accountability, performance management, and workforce planning. Identify and develop future leaders. Work closely with People & Culture to support engagement and development. Skills & Experience Essential Extensive experience in a Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

technical delivery of transformational network projects on one or more of client's large public sector accounts in the UK You will help our customer align their Network strategy to their business strategy using a common methodology You will be working with our Practice managers and Technical leads … solutions to our customers Creating standardized or customized network designs in a range of areas and work on specific platform designs and/or customer solutions Carrying out pre-sales activities, planning and implementations across a wider range of ICT Infrastructure elements (security, wan optimization, load balancing etc.) Collaboratively ...

dynamic travel and tour operator dedicated to delivering exceptional travel experiences. By combining industry expertise with innovative technology, we aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel Role AI & Automation Development: Assist in designing and implementing AI-driven solutions (e.g. … processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems (CRM, booking platforms) Data Handling & Analysis: Collect, clean, and analyse data from customer interactions, bookings, and marketing campaigns Support the development of predictive models (e.g., demand forecasting, pricing optimisation) Create dashboards and reports to inform business decisions ...

sales‐minded, commercially focused role that ensures HubSpot becomes a driver of GP and revenue growth, pipeline consistency, improved conversion, higher productivity, and better customer engagement across all Sales teams. Acting as the voice of the sales organisation, this role looks to champion our CRM as a daily sales … with Marketing and Sales to ensure inbound/outbound processes are correctly routed and capitalised on. • Highlight where CRM insights can improve territory planning, customer engagement, and vendor partnerships. • Identify quick-wins and under utilised features in HubSpot that can support sales teams. Business Process Mapping: When onboarding ...

impact. You will lead a high-performing software engineering team, supported by best-in-class group infrastructure, with a clear focus on delivering scalable, customer-facing products that drive meaningful value. Working closely with AI/data science teams, you will play a key role in translating AI innovation … traditional content business into a market-leading, AI-driven digital platform Lead, mentor, and scale a high-performing engineering organisation to deliver innovative, customer-focused products Ensure high standards of availability, scalability, security, and performance, with strong governance across engineering and third-party partners Establish effective delivery governance from ...

platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while … brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations ...

such as traffic, engagement, leads, and orders. Use data and insights to prioritise improvements and future initiatives. Identify opportunities to improve digital effectiveness and customer experience. Requirements Proven experience (typically 3-5 years) in e-commerce, digital marketing, or digital programme management. Demonstrated track record of executing complex … digital initiatives. Experience working with large product or service portfolios in a B2B environment. Strong experience with website content management, optimisation, and e-commerce platforms. Experience working in matrixed, global organisations. Hands-on approach. What We Offer Opportunity to work on a strategic e-commerce programme. Exposure ...

platforms, including the eShop and Amazon Seller/Vendor accounts Develop and execute strategies to drive online sales growth, improve conversion rates, and enhance customer experience Oversee product listings, pricing, promotions, and inventory management across all platforms Analyze performance metrics (traffic, conversion, AOV, ROI) and provide actionable insights … consistent brand presentation and compliance across all digital touchpoints Monitor competitor activity and industry trends to identify new opportunities Requirements Minimum 10 years of experience in eCommerce management, with strong exposure to both eShop platforms and Amazon Hands-on experience with Amazon Seller Central and/or Vendor ...

large classroom style learning & events Take ownership of your territory, managing your time effectively to visit all stores and events frequently Reporting on customer interactions, sales, and training sessions to provide insights and demonstrate return on investment Identify new opportunities to increase brand awareness and merchandising of HPs products … stores/online ARE YOU OUR PERFECT PARTNER? You're someone who demonstrates a customer centric approach, ideally with experience in either retail, technology, customer service, or area management. You're experienced in communicating with and influencing a variety of stakeholders. You're confident in demonstrating ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...