251 to 275 of 2,073 Customer Experience Jobs in England

consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year. The Client Partner position is a key role within … the Brillio Customer Success team for the United Kingdom, responsible for driving sales and business development strategies, and executive relationships for Consumer Clients. In this role, the Partner will be responsible to drive superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible … level and creating a long-term strategic partnership within the portfolio of clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence. The Partner will act as a "trusted advisor" to his/her client and have a mix of strategic business and technology experience. With More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality … and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handle complex customer issues by reproducing cases, root cause analysis, and More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description This is an excellent opportunity for a Salesforce technology leader who is looking for significant professional growth at an organisation with an award … and talent. As a seasoned technology leader you will contribute to the long term success of the Salesforce Practice across the Publicis Sapient International region. Qualifications Your Skills and Experience Proven leadership and consulting skills to build trusted relationships with customers up to the C-level Extensive experience with designing and delivering Salesforce solutions Strong presentation, client pitching More ❯

the Future of Cyber Security at Holland & Barrett At Holland & Barrett, we're not just a leading health and wellness retailer—we're a digital-first business that places customer trust at the heart of everything we do. We're looking for a Senior Security Operations Engineer to join our growing Cyber Security team and help us protect millions … your work to have a real impact—this could be the perfect role for you. Key Responsibilities Lead security incident response and threat detection efforts, prioritising the protection of customer data and experience Build automated detection and remediation workflows using SOAR, SIEM, and scripting (Python, SQL) Apply deep cloud security knowledge (AWS, Azure) to secure ecommerce, mobile apps … APIs, and in-store systems Collaborate with Fraud and Customer Experience teams to mitigate risks such as account takeover and loyalty fraud Onboard key customer-facing and payment systems into the security monitoring platform Perform threat hunting and detection engineering to identify and address emerging risks Support security audits, compliance (PCI-DSS), and post-incident reviews Mentor More ❯

across the website. You will work closely with our Digital Product Manager to support the direction and strategy for our digital platform, with focus on Personalisation and enhancing the customer experience. This is an excellent opportunity for someone passionate about creating seamless, customer-first experiences and eager to learn and grow in the world of product management. As … to-dos might look like this: Support the Digital Product Manager and Head of Ecommerce to define and execute a digital product strategy and roadmap focused on personalising the customer experience, ensuring alignment with business goals and customer-centric priorities Own the delivery of all initiatives related to Personalisation, working closely with design, development, and testing teams … to ensure that tailored customer experiences are delivered on time Help communicate the impact of product improvements, prioritising tasks based on opportunity size, customer impact, technical feasibility and ROI Partner with stakeholders across various teams to ensure smooth coordination and support cross-functional projects Work alongside engineering and UX teams to document product requirements, user stories and acceptance More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

Client Services Director - Tech Enabled Customer and Consumer Consultancy Thank you for your interest in this opportunity. Unfortunately, this role is no longer available. Please click here to see all the roles we are currently working on. Our client has a successful and thriving customer experience and consumer panel business, underpinning strong advisory-led client relationships in … their team. They utilize a combination of custom-built technology and expert insight to help clients better understand their customers' behaviors, feelings, and thoughts. With over 20 years of experience running customer experience programs for major clients, they also work in new product development, shopper understanding, and manage insight communities. Their roadmap includes developing innovative qualitative and More ❯

Business Intelligence Engineer, Analytics Operations and Programs AOP team within Amazon Transportation is looking for an innovative, hands-on and customer-obsessed Business Intelligence Engineer for Analytics team. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once. Ideal candidate must … identify problems before they happen and implement solutions that detect and prevent outages. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience and get the right things done. This job requires you to constantly hit the ground running and have the ability to learn quickly. Primary responsibilities include defining … provide visibility on operations performance and implement programs to improve network efficiency and defect reduction. The team has a diverse mix of strong engineers, Analysts and Scientists who champion customer obsession. We enable operations to make data-driven decisions through developing near real-time dashboards, self-serve dive-deep capabilities and building advanced analytics capabilities. We identify and implement More ❯

and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. Their primary … the products or services offered by the company. Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. They are … tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations, and achieves expertise in the Highspot platform. Ultimately, they deliver essential customer-facing milestones More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams … in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes. Identify, create, and implement Continuous Improvement (CI) initiatives More ❯

Customer Success Manager - Lawyer/Paralegal A brilliant opportunity for a legal professional to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your legal expertise to transition into the future of tech and AI, and is ideally suited to someone who wants a change of career track while … still utilising their knowledge and training within an entirely different setting. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. We are particularly keen to hear from … those with Corporate Law experience. Location: Central London- Hybrid - 3 days on site Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Customer Success Manager - Lawyer/Paralegal: A minimum of 2 years working as either a Lawyer or Paralegal (even better if this is in corporate law) This company values top academics so is looking for a More ❯

Customer Success Manager – Lawyer/Paralegal A brilliant opportunity for a legal professional to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your legal expertise to transition into the future of tech and AI, and is ideally suited to someone who wants a change of career track while … still utilising their knowledge and training within an entirely different setting. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. We are particularly keen to hear from … those with Corporate Law experience. Location: Central London– Hybrid – 3 days on site Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Customer Success Manager - Lawyer/Paralegal: A minimum of 2 years working as either a Lawyer or Paralegal (even better if this is in corporate law) This company values top academics so is looking for a More ❯

and virtually. Learn more about our Total Rewards philosophy . About the Role: Gusto is seeking a talented and motivated Senior Salesforce Business Systems Analyst with 10+ years of experience to join our Business Systems team. This role will support either our Revenue Systems or Unified Service Platform team, depending on fit and interest. The ideal candidate thrives on … platform (Sales Cloud and Service Cloud), ensuring it scales with Gusto's growth. Lead cross-functional initiatives to introduce new tools, enhance workflows, and optimize our broader Revenue and CX systems landscape-including platforms like NICE CXOne, Chili Piper, Outreach, RingLead, ZoomInfo, Catalyst, and others. Drive roadmap development for GTM and Service technologies, aligning system priorities with strategic business goals. … expertise with Salesforce Sales and/or Service Cloud , with a proven ability to design and deliver complex, scalable solutions. Experience working with a variety of GTM and CX tools (e.g., NICE CXOne, Chili Piper, Outreach, RingLead, ZoomInfo, Qualtrics, Catalyst). Demonstrated ability to analyze data, optimize processes, and drive operational improvements through technology. Experience with change management More ❯

Senior Electronics Engineer Hybrid- with at least 3 days per week onsite in Cheltenham. Salary up to £55k subject to skills & experience, plus a fantastic benefits package including company bonuses Kohler Mira Ltd is a successful multi brand organisation that has grown significantly over 100 years and has always innovatively led the way in showering technology. Kohler Co., our … to ensure the design is right first time. You'll also be developing the embedded software that will be loaded onto the product to ensure a polished and delightful customer experience with our product in addition to creating bespoke software deliverables for product compliance and development/endurance testing. One of the key responsibilities within this role is … as we drive our new product roadmap over the next 5+ years, adapting to challenging market conditions and finding new innovative ways to push the design envelope and raise customer expectations in increasingly commoditised markets. Skills/Requirements Bachelor's degree (Or higher) in Electronics/Electrical/Systems engineering or equivalent disciplines. 5+ Years of industry experience More ❯

THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We’re looking for a proactive, detail-oriented Operations Administrator to support the delivery of a high-quality customer experience across our Digital and Telephony teams. You’ll play a key role in keeping daily operations running smoothly, owning key admin processes, maintaining accurate records, and supporting … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Customer Experience & Outcomes Manager Location: Crownhill, Milton Keynes/Hybrid Working (3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: Provide administrative support to the Customer Service and Collections teams, including managing correspondence and updating customer records. Monitor and respond to shared inboxes and internal queries in a timely and professional manner (basic amendments: change of address, payment dates etc). Assist with the processing and allocation of payments, refunds, and direct debits. Maintain accurate customer More ❯

a pivotal role in growing our business and revolutionising the private markets. You'll be one of the first team members, and will report directly to our Head of Customer Success. How the role contributes to the company's vision Customer Experience is key to our success and building a dedicated team to their accounts is crucial … the next stage. You will be the main point of contact for Fund Managers and Investors to ensure their satisfaction, drive upsells, referrals, and positive feedback. Top responsibilities Drive Customer Experience as the main point of contact, liaising between Operations, Product, Sales, Legal & Finance teams. Be the Project Manager on the full after-sales customer lifecycle, from … onboarding to upsells. Build and maintain excellent relationships with our customers and gathering feedback through insightful retrospectives. Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations. Work closely with our Head of Customer Success and our Founders to drive our Customer Success strategy as we grow. What you should bring with you 2+ years More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

is office-based (London, Holborn), Monday to Friday. This is a leadership position that will best suit an already established, hands-on and people-oriented professional, with an exceptional customer service ethos and deep understanding of how to drive a 1st class user support experience. You will lead a London-based team of circa 15 UK support engineers and … Conduct regular one-to-one meetings to ensure staff's wellbeing Ensure effective staff onboarding, probations and performance reviews Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Service Desk Operations Ensure effective and efficient ticket triage, escalation, and resolution Act as a senior escalation … point for complex support issues; take ownership and drive to resolution Monitor SLAs, optimise KPIs and service metrics to drive high performance and outstanding customer satisfaction Regularly analyse and report on service performance, client health, and improvement roadmaps, including financial impact analysis Client Engagement & Satisfaction Own the client relationship; proactively communicate about service performance, incident status, and improvement initiatives More ❯