251 to 275 of 2,470 Customer Experience Jobs in England

and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence: Cultivate and maintain a top-tier customer experience across all client engagements and internal teams, consistently working to exceed … opportunities. Skills/Qualifications: General competence in high level quality management, business process management and proven track record. All basic refresher training ED&I, customer service, safeguarding, H&S. Formal Quality Management/Business Management Training/Qualification. Experience Required: Minimum of 5 years' experience as an … operational lead. Experience of working in construction/refurbishment activities/built environment. Proven ability to lead, manage, and develop teams, with strong skills in accountability and staff management. Excellent communication skills with a strong emphasis on customer service and client relationship management. Ability to identify areas for More ❯

Analyst - FTC, EUCF ACES PSE Sector: Technology Role: Analyst Contract Type: Permanent Hours: Full Time DESCRIPTION Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth's most customer-centric business and set the industry standard for customer innovation and experience. The EU Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon's European Operations from vendor through to customer. We work backwards from the customer and define new innovative solutions that raise the bar on … customer experience and speed whilst constantly lowering our cost of fulfilment and supporting our continued high growth. The Project Management team works on the top strategic projects and opportunities across the European operations influencing business-critical decisions and taking the performance of the operations to the next level. More ❯

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes some of Vimeo's largest customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to our customers' business goals, driving greater business value and executive alignment between … trusted advisor to our largest customers, providing best practice in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and growing Vimeo's footprint. What you'll do: Act as a trusted advisor, agreeing on business objectives and goals with customers … investment Serve as the primary operational point of contact for customers, ensuring satisfaction and maximizing the value of Vimeo's platform throughout the entire customer lifecycle Facilitate regular check-ins, strategic ideation sessions and business reviews with customer teams. Monitor platform performance and client KPIs, proactively identifying risks More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will … assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will … assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing … video creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice … in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the More ❯

the next level? Join an iconic, international beauty brand as an Ecommerce Trading Manager and play a key role in driving online growth and customer engagement! We're Zachary Daniels, the retail recruitment experts, and we're searching for a dynamic, data-driven, and creative Ecommerce Manager who lives … and breathes all things digital for one of our clients. If you have a keen eye for trends, love optimising online journeys, and have experience managing ecommerce platforms - this could be your dream role! Why You'll Love This Role: Work with a globally recognised beauty brand that's … ecommerce growth across multiple digital platforms Be at the heart of exciting digital marketing campaigns Collaborate with industry-leading experts in digital, PR, and customer experience Enjoy a fast-paced, creative environment with plenty of opportunities for development What You'll Be Doing: Maximising online sales & conversions - ensuring More ❯

the next level? Join an iconic, international beauty brand as an Ecommerce Trading Manager and play a key role in driving online growth and customer engagement! We're Zachary Daniels, the retail recruitment experts, and we're searching for a dynamic, data-driven, and creative Ecommerce Manager who lives … and breathes all things digital for one of our clients. If you have a keen eye for trends, love optimising online journeys, and have experience managing ecommerce platforms - this could be your dream role! Why You'll Love This Role: Work with a globally recognised beauty brand that's … ecommerce growth across multiple digital platforms Be at the heart of exciting digital marketing campaigns Collaborate with industry-leading experts in digital, PR, and customer experience Enjoy a fast-paced, creative environment with plenty of opportunities for development What You'll Be Doing: Maximising online sales & conversions - ensuring More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP … that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … WhatsApp, chat, push, social, ads, and more. About the Role We are looking for a talented and dedicated Key Account Manager to join our Customer Success team. The ideal candidate will have a proven track record in customer success and building long-lasting relationships with key clients in More ❯

our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot … from middleweight to senior and group levels, creating clear paths for growth and fostering a collaborative environment. Define and deliver the strategy for our customer-facing digital products, ensuring they delight our customers while meeting business objectives. Establish and monitor KPIs and OKRs that align with our customer experience goals and business priorities. Collaborate with stakeholders across the business to ensure our digital products support overall customer experience. Champion customer insights and research to continuously enhance our digital touchpoints. Drive innovation and improvement in how we deliver digital value to our customers. Are we More ❯

Select how often (in days) to receive an alert: Customer Success Specialist - Cisco Location: UK - London, UK - Hatfield, UK - Manchester Job-ID: 213169 Contract type: Standard Business Unit: Sales & Pre-Sales & Alliances Life on the team Do you have experience in Customer Success, Cisco, or the wider … Software Industry and are looking to make the next step in your career? Do you have experience in customer success methodologies, software lifecycle services, or Cisco technologies? We will empower you to put customers first and support them to drive onboarding, deployment, adoption, value realization, and consumption of … and stakeholders. The CSM facilitates use case identification and recommends implementation services from Cisco, Computacenter, or other partners. The CSM is supported by the CX program, Cisco BDM & PM, and the Computacenter account team, leveraging relationships within Cisco teams. Manage customer interactions to transact complex services and solutions, maximizing More ❯

to use every day in Japan. We are seeking an experienced Sr. Product Manager who will be responsible for leading our Payment Acceptance and Experience strategy, working both independently as well as through our Product and Tech teams. In this role, you will own the end-to-end lifecycle … millions of Japanese customers. You'll have the opportunity to shape the future of how customers pay on Amazon, working at the intersection of customer experience, technology, and business strategy to drive growth and innovation in one of Amazon's largest international markets. The ideal candidate is analytical … loves working backwards from data and customer insights in order to build the right technology and features, and resourceful in finding innovative solutions to unsolved problems. As a product leader you will have a proven track record of creating a strong vision, managing a dynamic roadmap, communicating priorities clearly More ❯

Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Microsoft Customer Success Manager Reports to: Head of Customer Success Team: Customer Success Department: Customer Experience PURPOSE OF JOB: Bytes aspire to … their own digital transformation, leveraging the power of Microsoft Cloud solutions, Bytes services and support offerings. To this end, we invest in a dedicated Customer Success team that will help Microsoft customers successfully realise their business outcomes. We are seeking a dynamic and results-driven Microsoft Customer Success … Manager (CSM) to join our team. A Microsoft Customer Success Manager (CSM) plays a crucial role in helping customers achieve their business goals using Microsoft Cloud solutions and Bytes services capabilities. The Customer Success Manager is a sales and technical sales overlay role that works as a specialist More ❯

Press Tab to Move to Skip to Content Link Manager, Product & Experience Management Location: London Other locations: Primary Location Only Date: May 6, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of … diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Product & Experience Management - Recruitment Job Specs Manager, Product & Experience Management Your Impact and Purpose - Do you want to feel empowered to push boundaries, be part of … a motivated team and deliver transformative change for the biggest companies in the world? We are on a mission to change customer experiences for the better, across a range of complex industries, including Financial Services, and are growing our exciting Product & Experience Management practice to do exactly that. More ❯

Account Manager, US AVS, Paid Selling Partner Services About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues … will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally … operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create and analyze a wide range of deal activities to grow the vendor's traffic, brand awareness, customer More ❯

/2025 SAMY Consult, the consulting arm of SAMY Alliance, is looking for skilled professionals with deep expertise in Sprinklr to deliver exceptional customer experience management (CXM) solutions. This role requires not only hands-on project management but also strong commercial acumen to help expand our market. Sprinklr … platform. In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants, and customer resources in the implementation of best practices. Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects … phases of solutions. Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design, and advising on successful execution strategies such as More ❯

reliably deliver hundreds of millions of packages to customer's doorsteps? If so, Amazon's Trans Systems Analytics & Customer Experience (TSA & CX) team is for you. We use mathematical models, business analytics, algorithm design and statistics to improve decision-making capabilities across Operations and Amazon Logistics. Our … can understand the business challenge and develop technical and algorithmic solutions to those problems. Who understands the technical software development life cycle and has experience driving research teams towards business solutions. Who drives strategic product communications across organizations providing clarity in decisions. Has experience developing scalable applied science … solutions. Minimum Requirements - PhD, or Master's degree - Experience programming in Java, C++, Python or related language - Experience in applied research - Background in Operations Research highly desirable or experience in optimization of resource allocation - Experience in building models for business applications - Able to communicate highly complex More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Platinum Solution Partner, LeapPoint's expertise spans the entire Adobe Experience Cloud ecosystem. The company's certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds … clients. LeapPoint is part of Omnicom's precision marketing division, Omnicom Precision Marketing Group (OPMG) , a global network of agencies and consultancies spanning CRM, customer experience design, marketing technology, and business consulting. We are seeking an experienced and results-driven Senior Sales Consultant to help lead the expansion … at LeapPoint, you will have the opportunity to: Act as a trusted advisor to clients, leveraging Adobe's industry-leading marketing tools (e.g., Adobe Experience Manager, Adobe Workfront, Adobe Experience Platform) to empower businesses in achieving their digital transformation and customer experience goals. Paint a compelling More ❯

all of Bulk's back and middle office technology, with a particular focus on ensuring that our core ERP architecture delivers the high-quality customer experience we aspire to. Leading a team of six (four direct reports)across three sites,this is a varied and business-wide role. … and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems and services to support customer experience Lead business continuity and disaster recovery planning Manage IT support to deliver timely, effective user service across the business Oversee external IT … in Computer Science, Information Technology, or a related field Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, Change Management certifications like Prosci ADKAR) Significant experience (typically 7+ years) in progressively responsible IT roles, with at least 3 years in a leadership or management position Demonstrable experience in managing More ❯

all of Bulk's back and middle office technology, with a particular focus on ensuring that our core ERP architecture delivers the high-quality customer experience we aspire to. Leading a team of six (four direct reports)across three sites,this is a varied and business-wide role. … and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems and services to support customer experience Lead business continuity and disaster recovery planning Manage IT support to deliver timely, effective user service across the business Oversee external IT … in Computer Science, Information Technology, or a related field Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, Change Management certifications like Prosci ADKAR) Significant experience (typically 7+ years) in progressively responsible IT roles, with at least 3 years in a leadership or management position Demonstrable experience in managing More ❯

product improvements, new feature releases, and efficiency improvements Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience Qualifications 2-5 years of experience in financial services, tech, or related industry, with minimum 1+ years of experience in … setting Strong written and verbal communication skills; ability to interact with customers in a clear and concise manner, primarily via email and phone Strong customer focus and the ability to balance Risk mitigation alongside a positive customer experience Passionate, relentless resourcefulness and the ability to thrive at … re willing to do what needs to be done for the success of your team and you are comfortable with change Great to Haves Experience underwriting small business loans at a fintech/online lender Data analysis skills and proficiency in SQL Experience analyzing tax returns and financial More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

Application Support Request Role : Pega Lead Decisioning Architect Job Type: Permanent Location: Newbury/London Work mode : Remote/Hybrid Ready to utilize your experience as a Pega Lead Decisioning Architect? We have an exciting opportunity for you! Careers at TCS: It means more TCS is a purpose-led … Drive the design changes and technical deliveries from architect standpoint Lead and Develop Applications using Pega Ensure seamless data exchange with OSS/BSS customer profiles and real time event streams Define decisioning governance framework and ensure compliance with Pega best practices Conduct code reviews, performance tuning and optimisation … of decisioning workflows Run simulations of scenarios resulting from suggested changes to the strategy, and provide input to the customer strategy group Ensure alignment with business objectives such as reducing churn, improving customer experience and increasing ARPU Your Profile Essential skills/knowledge/experience: Experience More ❯

while caring for the planet. As we continue to grow, we’re looking for a passionate eCommerce Manager to take our online stores and customer experience to the next level. If you’re a hands-on problem solver who thrives in a fast-paced, creative environment, we’d … and Faire). Working closely with our marketing, commercial and operations teams, you’ll have the opportunity to shape our eCommerce strategy, enhance the customer journey, and drive online growth. This is a hands-on role that blends creativity with data and commercial acumen, requiring an eye for detail … delivering best-in-class digital experiences. Key Responsibilities: Shopify & Online Store Management Own and optimise the Shopify stores (D2C and B2B), ensuring an exceptional customer experience at every touchpoint. Maintain accurate and compelling product listings, ensuring descriptions, images, and metadata are up to date. Work closely with the More ❯