326 to 350 of 1,831 Customer Experience Jobs in England

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to … deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging the latest technology alongside our operational excellence. By joining us, you will play a pivotal … role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities • Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment • Provide floor support to Operations manager in running day to day operations working closely with Data Associates • Handle work prioritization and deliver based on business needs • Track and report More ❯

prospects, partners, and the trade press. You will importantly be the voice of the customer within the marketing team and the bridge between Product, Customer Experience (CX), Sales, and Marketing. In this role, you will report directly to our Marketing Director and work closely with wider team leaders and cross-functional teams. We want someone who's … an industry that is changing rapidly and a company that is growing even faster. What you'll do Craft Differentiated Messaging & Positioning Work cross-functionally with Product, Sales, and CX teams to distill key functionality and benefits into compelling messaging across all channels that sets our offerings apart in both hardware and SaaS markets. You'll be the Marketing team … internal Commercial teams and external channel partners (resellers, distributors, labs) to sell and position our products effectively. Internal Communication & Collaboration Act as a bridge between Product, Marketing, Sales, and CX, ensuring everyone is aligned on feature updates, messaging, and customer feedback loops. Participate in internal training sessions or enablement workshops whenever a significant update or new product launch occurs. More ❯

net-zero emissions through technology and data-driven insights. Mission At Gorilla, we're transforming how the world's most ambitious energy companies achieve their goals. As Team Lead Customer Success & Support , you'll play a pivotal role in shaping our customer strategy, building a high-performing global team, and delivering real business impact. You'll lead both … our Customer Success and Support teams to ensure our enterprise clients receive exceptional service and value. This is a high-ownership role for a hands-on strategic leader who thrives in fast-changing environments and loves empowering others to do their best work. You'll report to our VP of Customer & Delivery, Willem Torfs , and work closely with … Sales, Product, Marketing, and Operations. Your Responsibilities 1. Customer Success Leadership Design and lead the Customer Success strategy to maximize value, retention, and growth. Build strong executive relationships with key enterprise customers. Lead strategic conversations and act as a point of escalation. Own and exceed metrics such as live ARR, NRR, and CSAT. 2. Support Team Integration Ensure More ❯

in action? Follow us on We've just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying … opportunity for some serious career defining impact. This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you apply for an account, view your main dashboard, and make transfers).Critical to this will be ensuring customers are excited by our … a fast-scaling FinTech that is looking to IPO soon.If this challenge excites you, we'd love to hear from you! A day in the life: Lead a user experience focused team owning onboarding, early engagement, rewards and account benefits (and other features you think will move the needle!). This team must ensure our customers are excited by More ❯

across an iD Mobile customer's lifecycle. This involves suggesting data, content, and creative improvements/efficiencies to deliver like-for-like revenue growth, customer retention and CX improvements. You will work with internal stakeholders, including those in our customer, marketing, design, and trading teams to identify the right campaign initiatives and target groups. You will also … with external parties to ensure the successful build and delivery of our campaigns according to agreed KPIs. Key Responsibilities: Support line manager in delivering the CRM strategy to deliver customer and margin targets, including working cross functionally with different teams including customer, marketing and trading Plan, brief in, and manage campaign delivery (both one-off and repeat sends … automation platforms, including real-time personalisation Agree targeting brief, delivery counts and QA(ing) sample data to ensure the right customers are contacted Work closely with marketing, design and customer experience on our email templates ensuring they look modern and professional whilst adhering to our brand guidelines, being as customer friendly as possible, and receiving sign off More ❯

KAM Lead Paid AM, ABA, Amazon Business Advisory Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi … be the face of Amazon to sellers registered with Amazon. Your success will be measured by the performance of your sellers and impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and e-commerce challenges, with the ability to build and … convey compelling value propositions to sellers of particularly small sizes. To be successful in this role, you will need to have superior people management and customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business More ❯

at various levels of the organisation but also has the humility to learn what you don't know. You're proactive in championing user needs and creating opportunities for customer research early and often and you take your team along in the journey with you so that you're all building the right thing together. You expertly switch between … and user testing Consulting a product owner with backlog prioritisation Prototyping at various levels of fidelity - from paper to hi-fi click-throughs What we need from you is experience with the below; In-depth knowledge of Human Centred Design and Design Thinking Experience working closely with engineers, QA & delivery disciplines. Experience working with clients presenting design … Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a More ❯

CRM solutions that make a real difference to customers and colleagues alike. Working in agile, cross-functional teams, you’ll own the product roadmap, shape business requirements, and champion customer needs from discovery through to delivery.You’ll be collaborating closely with ICT, housing, customer experience, and other teams to optimise systems and data – all while driving forward … Leading agile multi-disciplinary teams to deliver CRM system improvements and new capabilities- Working closely with ICT and business teams to align CRM solutions with broader digital strategy- Capturing customer and colleague insights to drive user-focused design and continuous improvement- Owning and managing the CRM product backlog, writing user stories, and prioritising features- Supporting data-led decisions to … improve customer satisfaction and streamline internal processes- Ensuring CRM solutions meet compliance and regulatory standards (including GDPR)- Collaborating across departments to deliver a consistent and personalised customer experience- Using performance data and feedback to iterate and evolve product functionality What you need - Solid experience leading CRM-related projects and agile delivery- Strong background in user stories More ❯

Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate … to the C-suite. 💡 Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be Doing Deliver monthly and … using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level leaders Apply statistical techniques (regression More ❯

Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate … to the C-suite. 💡 Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be Doing Deliver monthly and … using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level leaders Apply statistical techniques (regression More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across … the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a … times. We believe sales is a balancing act! What We're Looking For Bachelor's degree in Business, Marketing, or related fields Minimum 3 years of quota-carrying sales experience, preferably in SaaS, Knowledge of market research, sales, and negotiating principles Proven oral and written communication abilities, effective phone skills, and exquisite listening skills Our technical knowledge goes well More ❯

actionable reporting - Manage and evolve Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and personalisation efforts that impact Hardlines … Manager (this position), our vision is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing experiences and driving significant operational … building scalable solutions that enable EU Stores to execute marketing at scale while delivering highly relevant, personalised experiences to millions of customers. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

on incredibly talented individuals to help take us to the next level! The Senior Technical Support Engineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the improvement of the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting … knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging your technical skills, problem solving skills, written skills, and verbal skills to resolve customer issues and build customer trust with professionalism and empathy. Responsibilities Diagnose and resolve customer issues related to Alloy's dashboard, SDK, APIs, and integrations, ensuring timely, clear … and empathetic communication with both internal teams and customers. Deliver an outstanding customer experience within established service level agreements (SLAs) to all clients, including our largest Enterprise partners. Lead customer calls effectively, escalating issues appropriately when necessary. Identify root causes and provide clear solutions for customer problems using logs, system tools, and debugging methods. Expand product More ❯

Benefits London - 3 days per week UK-based role with future European remit Are you ready to take ownership of high-value claims initiatives that balance fraud detection with customer satisfaction? Do you thrive in transforming processes, influencing 3rd party vendors, and delivering better outcomes for both customers and businesses? Would you like to join a company recognised for … Claims Manager This is your opportunity to shape and streamline the end-to-end claims validation process in a fast-evolving business, working directly with a Head of Claims & Customer who has led game-changing strategies at both challenger brands and global corporates. You'll take charge of transforming a traditionally complex area into a smooth, digital-first customer experience - with particular focus on reducing claims turnaround to one week, driving vendor performance, and embedding a genuinely customer-first culture. Your remit will include: Overseeing the introduction and optimisation of a newly developed digital claims portal Ensuring third-party claims validation partners are aligned with regulatory standards and customer-centric goals Identifying trends in claims More ❯

for this role: Stakeholder Management Communicating with Impact Resilience What this role is all about: Are you a visionary leader with a passion for driving innovation and delivering exceptional customer experiences? We are seeking a dynamic and experienced professional who can advance product and engineering execution teams to deliver on strategic change initiatives that drive significant business value. Key … and Engineering Leadership - Manageproduct and engineering execution teams to deliver on strategic change initiatives that drive significant business value. Ensure effective design and delivery of innovative products and exceptional customer experiences. Stakeholder Engagement - Engage and cooperate with senior stakeholders to ensure alignment on strategic objectives. Technology Ownership - Own the enabling technology stack, take full accountability for outcomes, and partner … initiatives. What do you need to thrive? Established Executive Profile - Possess a strong reputation and profile, with the gravitas and presence to champion the strategic priorities of the business. Customer Experience Intuition - Have a strong feel for what constitutes a brilliant customer experience and be obsessed with enhancing the customer journey. Drive, Tenacity, and Urgency More ❯

support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Tier 4 Technical Support Engineer to join our Customer Experience (CX) organization in London. Tier 4 Technical Support Engineer is the highest level of technical support at monday.com. Our Tier 4 Technical Support Engineers act as the bridge between our customer … collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale. What you'll do: Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems. Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with … and Data teams - adapting your communication style and focus to match the audience. Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience. Shift seamlessly between urgent escalations and long-term strategic work, using judgment to focus your efforts where they'll have the most impact. Analyze data to detect trends More ❯

Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. Adhere to all policies and procedures to deliver compliant customer outcomes. Challenge … existing processes to enhance the customer experience and suggest improvements. Manage incidents for vulnerable customers, providing the most appropriate support. Record and resolve customer complaints effectively, striving for first-time resolution. Report any breaches of operational processes and policies. utilise various tools to maintain contact with customers, achieving favourable outcomes. Apply effective questioning techniques to understand customer … Strong multi-tasking abilities with great attention to detail. Who We're Looking For: We want enthusiastic individuals who are committed to delivering outstanding service. If you possess a customer-centric mindset, we would love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The More ❯

Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. Adhere to all policies and procedures to deliver compliant customer outcomes. Challenge … existing processes to enhance the customer experience and suggest improvements. Manage incidents for vulnerable customers, providing the most appropriate support. Record and resolve customer complaints effectively, striving for first-time resolution. Report any breaches of operational processes and policies. utilise various tools to maintain contact with customers, achieving favourable outcomes. Apply effective questioning techniques to understand customer … great attention to detail. Who We're Looking For: We want enthusiastic individuals who are committed to delivering outstanding service. If you are fluent in Spanish and possess a customer-centric mindset, we would love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The More ❯

travel across the UK, including overnight stays, with occasional overseas trips as needed. You'll work alongside Senior Field Service Technicians in both the field and workshop, gaining direct customer experience and exposure across multiple departments. The long-term goal is to develop the skills and confidence to work independently in the field. At OTT HydroMet, our Service … to support our customers with service queries via telephone, teams, and/or e-mail Support Sales teams with service quotes Work closely with the administration to ensure professional customer visit planning and execution Learn and develop your technical skills and knowledge Other relevant duties as assigned The essential requirements of the job include: Completed studies or technician training … Good spoken and written Englishcapable of compiling technical reports for customers Ability to absorb and act upon technical information It would be a plus if you also possess previous experience in: Basic electrical knowledge and experience Experience working with sensors, data collectors, and data processing software. Experience with Python and/or Pascal programming OTT HydroMet More ❯

for a senior experienced and motivated business-oriented AI/ML practitioner who possess a unique balance of business knowledge and Technology depth in Machine Learning with deliver implementation experience in the cloud. AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for … their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners. Key job responsibilities • Advise customer's technologists and business leads; help them to explore the … the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way • Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail • Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all More ❯

operational implications of the products you own. You are the right person for this role if you are a self-starter, collaborative and data-oriented problem solver who is customer obsessed and passionate about the positive impact environmental compliance and technology can have on Amazon, its Sellers and end customers. We are open to hiring candidates to work out … Own the end to end launch of features from requirements to release. - Work closely with engineering, business, operations and other product teams to define and improve your product and customer experience - Define, prioritize, and plan the resources needed for successful product delivery - Communicate product releases, impact and timelines to leaders and stakeholders BASIC QUALIFICATIONS - Bachelor's degree or … equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience with product cycles of 6+ month Experience in product or program management, product marketing, business development More ❯

objectives and ensuring the successful deployment and integration of our platform. You'll also collaborate closely with our internal commercial, product development, and operational teams to facilitate a seamless customer experience and address any technical issues that may arise This role is based out of our London office. We call our approach to hybrid working The Blend - it … to-date with industry trends, product updates, and competitive landscape to effectively advise clients What we need from you You'll have comprehensive technical knowledge, specifically understanding of and experience with APIs and identity management , which are cornerstone technologies for the platform Although the role is not deeply technical, you'll still have a strong technical background, ideally from … a solutions or customer experience engineering background in the SaaS or platform-as-a-service sector You're capable of thinking through complex problems on the spot, providing multiple potential solutions, and understanding the customer's core technical challenges You can demonstrate your experience in managing client relationships and improving customer satisfaction Your ability to More ❯

objectives and ensuring the successful deployment and integration of our platform. You'll also collaborate closely with our internal commercial, product development, and operational teams to facilitate a seamless customer experience and address any technical issues that may arise This role is based out of our London office. We call our approach to hybrid working The Blend - it … to-date with industry trends, product updates, and competitive landscape to effectively advise clients What we need from you You'll have comprehensive technical knowledge, specifically understanding of and experience with APIs and identity management , which are cornerstone technologies for the platform Although the role is not deeply technical, you'll still have a strong technical background, ideally from … a solutions or customer experience engineering background in the SaaS or platform-as-a-service sector You're capable of thinking through complex problems on the spot, providing multiple potential solutions, and understanding the customer's core technical challenges You can demonstrate your experience in managing client relationships and improving customer satisfaction Your ability to More ❯

understanding and supporting their workflow, and identifying churn risks early Proactively uncover upsell opportunities and partner with the relevant Key Account Manager to close them Use Planhat to monitor customer health and prioritise customer interventions Collaborate closely with Sales and Support to deliver a seamless customer experience Be a customer advocate internally, sharing insights that … help improve the product and roadmap What we're looking for: Experience in Customer Success, Account Management or a similar role in a SaaS business Proven track record of achieving and surpassing retention and expansion targets Proficiency with CRM and CSM platforms, particularly Hubspot and Planhat Comfortable working across different types of customers - from self-serve to large More ❯