326 to 350 of 1,316 Customer Experience Jobs in England

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch of a boutique … consistent understanding of processes and standards. Support management and renewal of company accreditations (e.g. ISO 9001, ISO 14001, ISO 45001, SafeContractor, etc.). Identify and implement improvements to efficiency, customer experience, and operational delivery. Skills & Experience Required Essential: Proven experience in Facilities Management, ideally in a service delivery, operations, or helpdesk leadership role. Strong understanding of … M&E maintenance processes, compliance, and FM service delivery. Demonstrable experience managing or developing a helpdesk or planning team. Excellent organisational and communication skills with the ability to prioritise and delegate effectively. Proficient with CAFM systems, Excel, and Microsoft Office applications. Analytical and detail-oriented, with strong reporting and data interpretation skills. Calm under pressure and able to manage More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight, with … and media. You’ll be joining a 50-person team (split between London and Manchester), with a growing presence in the US. Their platform is used by teams in CX, insight, brand, and digital — and is particularly strong in survey analysis, conversational analytics, and fan intelligence. THE ROLE You’ll take the commercial lead across a range of strategic enterprise … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight, with … and media. You’ll be joining a 50-person team (split between London and Manchester), with a growing presence in the US. Their platform is used by teams in CX, insight, brand, and digital — and is particularly strong in survey analysis, conversational analytics, and fan intelligence. THE ROLE You’ll take the commercial lead across a range of strategic enterprise … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight, with … and media. You’ll be joining a 50-person team (split between London and Manchester), with a growing presence in the US. Their platform is used by teams in CX, insight, brand, and digital — and is particularly strong in survey analysis, conversational analytics, and fan intelligence. THE ROLE You’ll take the commercial lead across a range of strategic enterprise … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight, with … and media. You’ll be joining a 50-person team (split between London and Manchester), with a growing presence in the US. Their platform is used by teams in CX, insight, brand, and digital — and is particularly strong in survey analysis, conversational analytics, and fan intelligence. THE ROLE You’ll take the commercial lead across a range of strategic enterprise … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 minute walk … from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities … will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support More ❯

thinking within the bank. Identify opportunities to enhance delivery efficiency, speed, and value through new tools, automation, and ways of working. Drive digital transformation initiatives including core banking upgrades, customer experience enhancement, and data driven solutions. Leverage AI and advanced analytics to enable continuous improvement, smarter decision-making, and operational efficiency. Essential Experience & Qualifications Experience in … delivering complex, high-value programmes and portfolios. Deep understanding of banking operations, technology landscapes, and regulatory environments. Strong understanding of Agile delivery methodologies (Scrum, SAFe, Kanban) and hands-on experience applying them within large-scale transformation projects. Proven track record of working with core banking systems (e.g., Temenos, Finacle, Mambu, T24, or similar) in an Agile environment. Ability to More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

SaaS company supporting clients across the UK and internationally. We’re looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you’ll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we’re looking for: 2–4 years’ account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with … Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme.You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business, to … define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and business … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business … to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business … to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business … to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business … to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

bridge between business and technical teams, translating complex IAM/MFS/BFR requirements into actionable product backlogs. Define and prioritise product features, ensuring alignment with regulatory, security, and customer experience goals. Collaborate with engineering, architecture, and cybersecurity teams to deliver secure, scalable authentication and access management solutions. Manage the product roadmap and release cycles, ensuring timely delivery … against programme milestones. Communicate progress, risks, and dependencies clearly to senior stakeholders. Skills & Experience: Proven experience as a Product Owner or Product Manager in large-scale, enterprise environments. Deep understanding of Identity and Access Management (IAM) , Multi-Factor Authentication (MFS) , and Biometric/Fraud Risk (BFR) . Experience working in financial services or other regulated sectors is … highly desirable. Strong stakeholder management and communication skills. Agile delivery experience (Scrum/Kanban). To find out more about this exciting opportunity to lead a critical product area in a major security transformation programme and with cutting-edge IAM and authentication technologies, please share your CV via the link. More ❯

bridge between business and technical teams, translating complex IAM/MFS/BFR requirements into actionable product backlogs. Define and prioritise product features, ensuring alignment with regulatory, security, and customer experience goals. Collaborate with engineering, architecture, and cybersecurity teams to deliver secure, scalable authentication and access management solutions. Manage the product roadmap and release cycles, ensuring timely delivery … against programme milestones. Communicate progress, risks, and dependencies clearly to senior stakeholders. Skills & Experience: Proven experience as a Product Owner or Product Manager in large-scale, enterprise environments. Deep understanding of Identity and Access Management (IAM) , Multi-Factor Authentication (MFS) , and Biometric/Fraud Risk (BFR) . Experience working in financial services or other regulated sectors is … highly desirable. Strong stakeholder management and communication skills. Agile delivery experience (Scrum/Kanban). To find out more about this exciting opportunity to lead a critical product area in a major security transformation programme and with cutting-edge IAM and authentication technologies, please share your CV via the link. More ❯

customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we … lead and develop a highly effective team.• Business/financial/technical/marketing university degree or equivalent would be valued.• A proven record of high-level product management experience or similar/equivalent.• Payment market and technology experience preferably in customer present card payments.• Ability to take business requirement and translate them into detailed product specifications … or enhancements.• Experience of product lifecycle, managing release cycles and backlog.• Analytical approach to complex problems, generating pragmatic solutions with consensus.• Excellent verbal and written communication skills with customers, business and technical team members across the organization.• Strong interpersonal skills and an effective communication style.• Ability to effectively communicate and work in a distributed environment with colleagues located in More ❯