326 to 350 of 633 Customer Experience Jobs in England

Digital Business Analyst – Bury St Edmunds Web/App experience Hybrid working – Twice per week onsite FTC – 12 Months A Digital Business Analyst is sought by a prominent client located in the Bury St Edmunds. The successful candidate will play a pivotal role in shaping and defining the client … requirements and translating them into innovative solutions. Collaboration with stakeholders is essential for designing effective processes and delivering digital products that improve the overall customer experience. Key skills and responsibilities, Previous Business Analysis experience Web/App experience System integration experience Ecommerce background Customer facing ...

sites and our HQ in Korea. This is your chance to play a pivotal role in ensuring seamless after-sales service and building lasting customer relationships. Key Responsibilities: Deliver exceptional telephone and email support for after-sales activities, including handling customer queries and liaising with internal departments. Ensure … customer requirements and service specifications are met accurately and efficiently. Monitor and manage RMAs, credit control, payments, and invoicing processes. Provide clear and timely communication with our Korean HQ to keep the Service Team fully informed. Collaborate with the order processing team to guarantee timely replacement of products. Manage ...

world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. … predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring ...

Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role … heart of a data-led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. ...

code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools. Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with … emphasis on customer satisfaction and relationship management. Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with the security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout ...

activation-while ensuring high-quality service delivery across IT, telecoms, and cyber security solutions. You will act as the key link between sales, engineering, customer experience, and finance teams, ensuring projects are delivered efficiently, on time, and to a high standard. Key Responsibilities Provisioning & Project Delivery … manage provisioning across all customer projects Coordinate internal teams to ensure smooth handovers and delivery Plan resources and equipment to support project timelines Track progress, risks, and dependencies across multiple workstreams Maintain accurate project updates within CRM systems Support pre-sales processes and installation readiness Operational Coordination Manage hardware ...

across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple … ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only ...

trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About … skills while earning, this is the perfect opportunity to start your tech career. About the Role This position is all about delivering an exceptional experience for our customers. You’ll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this ...

marina management software platform used by marinas, harbours, and waterfront organisations across the UK and internationally. Our technology helps marine businesses run smarter, improve customer experience, and drive commercial performance. Were looking for a commercially minded Business Development Manager with marine industry knowledge to help grow our customer … Deliver engaging product demos (online and in person) Manage and forecast your pipeline using CRM tools Use your understanding of marine operations (berthing, boatyards, customer services, billing) to sell consultatively Prepare proposals and lead commercial negotiations Represent Harbour Assist at industry events and customer visits What Were Looking ...

strategy across websites and mobile apps. Youll combine deep technical expertise with strong commercial awareness to deliver actionable insights that drive performance and enhance customer experience. Working cross-functionally with Product, UX, Development and Digital Trading teams, you will ensure robust tracking, reporting, and governance frameworks are in place … develop the digital analytics and measurement strategy across web and app platforms Define and maintain measurement frameworks aligned to business objectives, trading priorities and customer journeys Lead the implementation, configuration and optimisation of analytics platforms (e.g. Google Analytics 4) Oversee tagging strategy and governance using tools such as Google ...

Head of Sales, Europe Location: Newbury, UK Experience: 10 Years Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers … sales teams Deep understanding of AI, automation, and the enterprise technology landscape Ability to sell complex SaaS solutions to senior business and IT buyers Experience turning product excellence into market share A nose for talent and a track record of developing A-players 10 years of B2B Enterprise SaaS ...

Salary + Benefits We're looking for a Digital Business Analyst to support the delivery of high-quality digital experiences across web, mobile, and customer platforms. You'll work closely with stakeholders to understand business needs, define requirements, and help design solutions that improve customer experience … third-party vendors Support delivery of digital projects and continuous improvements Build strong stakeholder relationships across the business What We're Looking For Experience as a Business Analyst in a digital environment Knowledge of web, mobile apps, APIs, and data platforms Familiar with Agile or hybrid delivery approaches Strong ...

mature a modern digital content ecosystem. You will drive the evolution of a global CMS and DAM capability that underpins digital marketing, personalisation, and customer experience. If you enjoy elevating digital platforms and empowering teams to deliver better and faster, this role offers real influence. The Company They … well-established organisation investing heavily in digital experience and marketing technology. With a strong focus on scalable content delivery and operational excellence, they are modernising their architecture and tooling to support multiple markets. You will join a collaborative, cross-functional environment where digital product thinking is valued and continuous ...

able to work alone and unsupervised, whilst also using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience contributes to the creation and maintenance of knowledge base articles and documentation for common issues. Experience in handling Incidents & Requests. Microsoft ...

London (Hybrid – 3 days in office) Why Join: Work with cutting-edge AI technology transforming how global businesses operate Fast-track your career in customer success, with progression into senior commercial or product roles Join a scale-up that blends world-class tech with a collaborative, people-first culture … SaaS and AI? This is your chance to join one of the UK’s fastest-growing software companies, working at the intersection of technology, customer success, and commercial strategy . You’ll be the product expert guiding customers through trials, showcasing value, and turning interest into adoption — all while ...

Customer Service Coordinator role is to be the primary point of contact for customers, providing exceptional service and support to address inquiries, resolve issues, and enhance customer satisfaction. Responsible for understanding and responding to customer needs, offering relevant information about products and services, and ensuring a seamless … positive customer experience. Duties and responsibilities Troubleshoot and resolve customer issues efficiently and effectively Proactively follow up on matters to ensure results are returned in a timely manner. Ensuring clear and concise communication is provided throughout when handling any customer and supplier queries. Maintain up-to-date ...

genuinely ambitious. What they need A digital native designer who can confidently navigate web layouts and digital marketing collateral, driving enhancements to the online customer experience and creating a seamless brand experience across channels Someone who cares deeply about craft - typography, layout, spacing and visual consistency really … attention to detail remains very high A digital-first creative who enjoys working across multiple touchpoints including campaigns, web, social and events Any experience with Animation or Motion design is highly desirable! What you’re great at Designing and executing high-quality campaign assets that can be adapted globally ...

backed High growth B2B SAAS analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. We’re looking for a proven finance leader to drive value creation, sharpen commercial execution, and prepare the business … Team Leadership Build and lead a small, high‐performing finance team. Foster a culture of pace, accuracy, and ownership aligned with private‐equity standards. Experience & Skills Senior finance leadership in PE‐backed or high‐growth SaaS/recurring revenue businesses. Hands‐on operator with transaction experience (FDD/ ...

requiring strong technical expertise, exceptional attention to detail, and commercial awareness. You will be responsible for designing, maintaining, and optimising HubSpot across Marketing, Sales, Customer Experience, and Finance, ensuring data integrity, automation accuracy, and reliable insight at leadership level. You will own CRM architecture, including pipelines, lifecycle stages … delivering training, enforcing best practices, and continuously improving the platform as the business scales. This role is suited to a HubSpot specialist with demonstrable experience operating in a fast-growth or scale-up environment. You should be highly analytical, process-driven, and confident in translating complex business requirements into ...

transformation programmes. Their expertise spans strategy, technology implementation, data and AI, cloud solutions, modern workplace, and managed services — enabling clients to modernise operations, enhance customer experience, and drive sustainable business growth. Key Responsibilities Develop and execute a strategic sales plan to drive revenue growth across consulting, project delivery … understanding of digital transformation challenges and solution value. Maintain strong market awareness across digital, technology, and consulting trends to identify new revenue opportunities. Qualifications & Experience . Proven track record in consultative B2B sales, with a minimum of 5 years’ experience in technology consultancy sales, ideally within the world ...

initiatives, leading complex transformation programmes, and shaping the delivery environment across multiple European locations. Your work will directly improve speed, accuracy, decision-making, and customer experience through technology, automation and AI adoption.This role is ideal for someone who wants to: Lead multi-stream transformation across several regions Partner … below: 5+ years delivering transformation in insurance or financial services 6–7 years shaping large-scale programmes (Big 4 or similar highly desirable) Experience leading multi-workstream , multi-region transformation Hands-on delivery expertise — not just oversight Strong stakeholder, communication and influencing skills Exposure to AI, workflow automation, underwriting ...

performance metrics Collaborate with key stakeholders to ensure all requirements are met Maintain a thorough understanding of: Products and services Key features and capabilities Customer needs and preferences Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) Identify service issues and work cross-functionally … potential risks Conduct testing of products and services prior to release Support the development and implementation of service improvement plans Teams to Collaborate With Customer Experience & Managed Services – Ensure consistent delivery of high-quality service, proactively monitor customer needs, and incorporate feedback into future portfolio development ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … industry events. Research prospects to understand their strategic priorities, challenges and intelligence needs. Consultative Selling Deliver compelling presentations and product demonstrations tailored to customer goals. Conduct discovery to uncover use cases across functions such as strategy, marketing, insights, product, innovation, risk and competitive intelligence. Position GlobalData s differentiated value ...

with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver … executive relationships, address diverse business challenges, and position Freshworks as the partner of choice. - Learn & Collaborate : Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success. - Hunt & Prospect : Develop and manage a strong pipeline with accurate forecasting. Travel, as required ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...