351 to 375 of 2,039 Customer Experience Jobs in England

digital bank with over 20 million active users. Moving into 2025 and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and … we must deliver on three key objectives to do this. Meet more financial needs (by driving digital sales for the group), build a customer centric team (Digitise to mobile first through our customer & Colleague experiences) and deliver a world class personalised app (deliver the UKs no 1 banking app). The Digital Engagement team works collaboratively across customer … a fast-evolving retail banking landscape. Your ability to translate broad data sets into compelling stories, think strategically, and influence will be critical in shaping the future of our customer experience and driving the future vision to become the UK's banking app. About us Join us and, as well as making a difference to customers, you'll More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … storytelling skills able to influence stakeholders with clarity and conviction. Comfortable building new capabilities including shaping tools, frameworks, and team behaviours. Skilled at working cross-functionally with Marketing, IT, CX, Commercial, and Research teams. Confident in leading and optimising small insight or analyst teams to deliver maximum value. Familiarity with insight and analytics platforms, particularly Salesforce Analytics and Power BI. More ❯

processes for model evaluation, validation, and deployment to production environments. Drive the exploration and adoption of brand new ML technologies to maintain our competitive edge in the industry. Your experience should include 4+ years of overall experience and 2+ years of experience in machine learning engineering or related roles. Proficient in Python programming language. Solid understanding of … machine learning algorithms, tools, and techniques, such as supervised. and unsupervised learning, transformer models, deep learning, computer vision, natural language processing, etc. Experience with common ML libraries and frameworks such as TensorFlow, PyTorch, Keras, Scikit-learn. Ability to work independently and collaboratively with multi-functional teams with excellent communication and presentation skills. Experience in writing unit tests and … documentation for ML code. Familiarity with software engineering standard methodologies, such as version control, code review, CI/CD, etc. You might also have Master's degree or equivalent experience in computer science, engineering, statistics, or related fields. Experience with price/discount optimization. Experience in working with large-scale and sophisticated data sets Experience in More ❯

Account Executive Apply locations United Kingdom - London time type Full time posted on Posted Yesterday job requisition id 110995-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any … with CMOs and CTOs of some of the biggest brands in the world. You will be working with them to build solutions that allow them to win. We are customer obsessed. You will be called upon to utilize superior salesmanship to develop sales opportunities and identify the necessary decision makers and influencers of the prospective deal. We believe it … work ethic second to none. Every human has the potential to be amazing. Keep learning. AND we are coachable. You've got 4-8 years of enterprise software sales experience, meaning you've experienced the full range of obstacles when behind the wheel of creating a complex & enterprise-wide SaaS deals. We are customer obsessed. You've been More ❯

opportunity to be a part of a team working on industry-leading products and technologies. We focus on initiatives to reduce cost to serve for customers while enhancing the customer experience in the Returns area. Our systems must meet high standards of quality, performance, and reliability, operating around the clock on a massive scale. You will collaborate with … and enthusiastic Support Engineer who is passionate about ensuring quality and is excited about new technology offerings to consumers. BASIC QUALIFICATIONS 1+ years of software development or technical support experience Experience troubleshooting and debugging technical systems Experience scripting in modern programming languages PREFERRED QUALIFICATIONS Experience with distributed, multi-tiered systems, algorithms, and relational databases Our inclusive More ❯

Are you a dynamic Product Manager with experience across e-commerce, gaming, or prize draw sites? Would you like to work onsite for a majorUK broadcaster, developing their online competitions portal, driving retention and ARPU through a slick UX. You will act as the key liaison between their team and our development and delivery team in Poland. About the … biggest prize draws and exclusive competitions, promoted on-air and syndicated across the UKs biggest radio brands. Our goal is to create a seamless, engaging, and best-in-class experience for our customers to enter (and win) while maximising retention and spend. The Role Were looking for a London-based Digital Product Manager to take full responsibility for the … evolution of the product. Youll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. Youll have a dedicated technical development team to scope, build, and deliver your product. Youll have a strong focus on customer engagement and data-driven decision-making More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯

Our Customer Services team is evolving as we start to transform our processes and technology. We aim to deliver a zero-touch customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling … them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our Head Office is in Abingdon, Oxon Key Accountability & Responsibilities Manage daily workload across the teams and shift rota to ensure effective cover during core UK hours Analyse and develop shift patterns ensuring we are staffed appropriately … support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and that systems and tools are used effectively First line escalation for customer dissatisfaction and ownership of customer complaints at all levels Oversee induction of new starters in the team, including onboarding and training Monitor and where appropriate address quality issues More ❯

We're looking for a talented and passionate User Experience Designer be part of shaping the shopping experience for emerging customers. In this role, you will have a unique opportunity to directly impact how millions of emerging customers interact with Amazon's product and services, and make their shopping journey more intuitive and delightful. Our ideal candidate excels … designs that simplify complex interactions across mobile and desktop platforms. You should demonstrate exceptional ability to balance strategic thinking with meticulous feature design, while maintaining a relentless focus on customer advocacy. As a Sr. UX Designer, you'll drive innovation in how customers discover, evaluate, and purchase products across diverse shopping categories. You will collaborate with cross-functional teams … to define seamless customer experiences that align with our broader product ecosystem. Your success will depend on your ability to transform complex user flows into simple, elegant solutions while considering technical feasibility and business requirements. We're seeking someone who can combine creative vision with practical execution, turning customer insights into designs that set new standards for online More ❯

Hybrid - 3 Days in Oxfordshire A rapidly scaling e-commerce and logistics company is looking for a Data Insights Analyst to help shape the future of its customer experience and commercial strategy. With sustainability and tech innovation at its core, the business operates multiple online brands and is one of the largest third-party sellers on global marketplaces. … The Role: This is a high-impact, hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to … engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data pipelines and reliable tracking Present findings More ❯

support, and idea exchange, we aim to serve our external customers and foster growth through learning and innovation. Job Responsibilities Simplify and reinvent systems, processes, and tools to improve customer experience Manage and develop innovative, production-quality tools to address operational challenges Investigate technical issues thoroughly and provide solutions to prevent recurrence Deliver technical solutions to real business … problems within a global organization Educational Requirements Bachelor's degree in Computer Science, a related field, or equivalent practical experience Experience 2+ years of experience in a large-scale network environment More ❯

Harry Potter Shop are the brains behind our online presence across the UK, US, and Japan. We're not just running a website, we're driving a global retail experience that brings the Wizarding World to life for millions of fans. From revenue and profit to seamless operations, we own the performance of the business end-to-end. Working … tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You'll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability … profit Your Role Accountabilities Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency. Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical More ❯

Customer Success Account Manager - Nordics page is loaded Customer Success Account Manager - Nordics Apply locations UK - Reading - Thames - Office Flex - Reading time type Full time posted on Posted 19 Days Ago job requisition id JR467157 Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy … role is an integral part of our customers' success, focused on delivering the promise of Forcepoint's Cyber-Security platform and its services. Starting in the pre-sales stage, Customer Success Account Managers work with our Sales and Services teams to align the needs of customers, establishing goals for success in adopting Forcepoint's solutions. Customer Success Account … Managers manage the full post-sales relationship with the customer, delivering value, support, and advocacy that leads to customer retention and expansion. They are trusted advisors to our customers through development of strong professional relationships with key decision makers and operators of our solutions. Responsibilities: Manage a diverse portfolio of customer accounts from signature to renewal. Accountable More ❯

success. For this reason, they have a global team of experienced marketers who are part of their account team in key customers accounts, dedicated to delivering high level of customer experience and growing business. Our client is looking for a strategic, creative and experienced B2B Marketing expert with a proven track record of success to lead Field Marketing … success of an account and strength lies in building a deep partnership with account teams. They are aligned to an industry and bring deep knowledge of the market, ecosystem, customer pain points and services and offerings. They co-create marketing programs with Sales that produce measurable results, building reputation and advance relationships with clients, leading to business growth. Key … Sales objectives for the industry and work closely with them on their strategy to grow their business Define Account Based Marketing strategy, plan and execution for industry grounded on customer needs and designed to build and strengthen relationships, reputation and revenue for the account. Build positive relationships, credibility, and use strong communication and influence skills to partner effectively with More ❯

Job ID: Amazon UK Services Ltd. At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their … cost initiatives - Interact with senior-level audiences (including directors) from both internal and external teams BASIC QUALIFICATIONS - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working cross functionally with tech and non-tech teams - Experience defining program requirements and using data and metrics to determine improvements - Experience in program or project management … Experience implementing repeatable processes and driving automation or standardization - Experience defining and executing program requirements PREFERRED QUALIFICATIONS - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and More ❯

future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements This role is critical to driving differentiated customer engagement and positioning Lenovo as a digital workplace innovation leader. The Experience and Innovation Lead will be responsible for curating immersive experiences, accelerating conversions through co-creation, and … strengthening internal enablement platforms across Lenovo's Digital Workplace Solutions portfolio Key Responsibilities: Design and execute customer journeys that highlight Lenovo's differentiated capabilities in AI, sustainability, and automation. Organize Innovation Days, Executive Briefings, and Experiential Labs to deepen customer engagement. Spearhead the use of Design Pods, POC Sandboxes, and Digital Sales Rooms to drive rapid prototyping and … collaborative solutioning. Facilitate workshops that shorten decision timelines and align customer needs with DWS offerings. Leverage Gen AI tools (e.g., Letter.AI, TCO/ROI calculators, Lifecycle Management platforms) to create insight-driven, outcome-focused engagements. Partner with Offering and Sales teams to embed intelligent experience enablers across customer touchpoints. Continuously refine the digital journey across personas using More ❯

applicants Join to apply for the MarTech Solution Architect role at Credera This range is provided by Credera. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range Direct message the job poster from Credera Talent Acquisition - Tech & Engineering at Credera UK At Credera, we are passionate about … your personal development and promote continuous growth of skills through a variety of training courses. We are looking for motivated professionals, with a passion for Data Driven Marketing, improving customer experience and developing new propositions for customers. Guiding clients through complex technology change is the core strength of Credera. Our Modern Marketing Technology Practice helps clients to realise … the full value of their Marketing Technology and Marketing Operations teams to optimise customer experience and return on investment. Internally, you will be a key contributor to our growing Modern Marketing Technology Practice. You will deepen the strength of our collective knowledge and support our growth through client extensions and bid support. You will have the opportunity to More ❯

User Research Lead - Digital Products & Customer Experience Location: Hybrid (Manchester, 3 days onsite) Contract: Fixed-Term (12 Months) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role As User Research Lead … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or mentorship experience in a research More ❯

User Research Lead - Digital Products & Customer Experience Location: Hybrid (Manchester, 3 days onsite) Contract: Fixed-Term (12 Months) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role As User Research Lead … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or mentorship experience in a research More ❯

portfolio growth, risk management, and product evolution. In this position, you will apply your analytical skills to continuously improve our credit strategies. You should have 4-6 years of experience in credit risk and analytics within fintech or banking, specifically in consumer or SME lending. About Uncapped Founded in 2019, Uncapped is the fastest, most affordable way for growing … Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures. What will you do ️ Drive Credit Strategy Development: Own and evolve credit strategy across the customer lifecycle by assessing performance and implementing changes to policy, approval cut-offs, credit limits, and pricing models to optimise risk-adjusted returns. Monitor and Improve Portfolio Performance: Continuously track … in our automated credit systems. Leverage Alternative Data: Analyse structured and unstructured data from e-commerce platforms, open banking, and other non-traditional sources to improve underwriting precision and customer segmentation. Drive Pricing Optimisation: Support the development of dynamic, risk-based pricing models to ensure alignment between credit risk, customer lifetime value, and revenue objectives. Design and Run More ❯

Travel required - up to 40% What You'll Do As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will … include: Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention. Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco. Owning financial aspects, including revenue and margin across products … Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes. Who You'll Work With You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth. More ❯

work environment where talented individuals can thrive and make a significant impact. If you are passionate about distributed systems, enjoy tackling complex challenges, and are driven to deliver exceptional customer experiences, Seventh State is the place for you. The Opportunity We are seeking a highly motivated and technically proficient Support Engineer to join our exceptional team. In this pivotal … role, you will be at the forefront of our customer interactions, acting as a trusted advisor and technical expert for clients utilizing RabbitMQ. You will play a crucial role in maintaining the health, performance, and reliability of their messaging infrastructure. This is an exciting opportunity to leverage your deep technical skills, hone your problem-solving abilities, and contribute to … will work alongside experienced consultants and engineers, continuously expanding your knowledge and making a tangible difference. Key Responsibilities As a Support Engineer, your responsibilities will be multifaceted, encompassing direct customer support, proactive system monitoring, knowledge sharing, and contributions to the broader technical community. Customer Support Activities Prompt and Effective Ticket Resolution: You will diligently monitor and respond to More ❯

transformation of financial technology through innovative applications of AI and automation? In this role, you will architect and deliver mission-critical platforms that ensure tax compliance while providing delightful customer experiences across Amazon's diverse business portfolio. You will lead the technical vision for systems handling seller tax compliance and customer engagement, impacting millions payees globally. You'll … and making key architectural decisions that impact Amazon's global financial operations. The ideal candidate will combine hands-on technical leadership with strategic thinking abilities. You should have extensive experience building large-scale distributed systems, expertise in AI/ML technologies, and a proven track record of delivering secure, compliant solutions. Strong mentorship abilities are essential as you'll … be growing engineering talent and fostering a culture of technical excellence. Experience with financial systems or regulatory technology is valuable, but we're more interested in your ability to solve complex technical challenges and drive innovation at scale. You must be able to communicate complex technical concepts clearly, influence across organizations, and make difficult trade-off decisions that balance More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … the team's on-call rotation. This involves responding to critical incidents and ensuring platform reliability outside of standard working hours, on a scheduled basis. About you Skills and Experience Tech Strong experience with cloud platforms. We have a strong preference for Azure experience Demonstrable scripting experience with PowerShell (Python, Bash is good too) Strong exposure More ❯