401 to 425 of 2,004 Customer Experience Jobs in England

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Critical Projects Implementation (CPI) team is a project management and execution team that … is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you've been looking for … is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the opportunity you've been looking for More ❯

to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Our AI-First Philosophy At Siena, AI isn't just a tool-it's embedded in our DNA. We believe that leveraging AI-first … Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day. About the Role We're seeking a Customer Success Manager who will serve as a trusted advisor to our clients, driving continuous growth in platform adoption and optimization. You'll proactively identify expansion opportunities, guide customers through … Voice that matters. In a small team, every perspective counts-yours included. Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI. Competitive compensation. Great salary plus the opportunity for equity or stock grants. Flexible time off. Take at least 15 days-more if you need it. A Learning More ❯

the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK … by Review Centre since 2013. At Policy Expert, data is at the heart of everything we do, and our ambition is clear: our data and analytics will enrich every customer experience, optimise every business decision, and empower every colleague. The Exec and Board have committed significant investment to establish and mature our data capabilities, underpinned by a transformative … critical decision-making forums across the organisation. Our focus is to empower the business to ask the right questions, leverage insights effectively, and drive actions that enhance performance and customer outcomes. Your day to day: As the Lead Insight Analyst, reporting into the Head of Data Analytics, you will: Lead, mentor, and grow a team of Insight Analysts, setting More ❯

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to … deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal … role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities The candidate actively seeks to understand Amazon's core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: • Experience in managing process and operational escalations • Driving appropriate data oriented analysis, adoption More ❯

experience. As a successful candidate, you will be customer obsessed, analytical, and able to work effectively in a matrix organization. You will have conversations about the desired CX in English and Japanese, and be a self-starter with a strong hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment. Key job responsibilities You … will excel in the following areas: - Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions that are grounded in a deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to … our engineers. - Product Delivery: You define and own your team's short and long-term product roadmap, including business cases, user stories, customer experience, and rapid delivery in an agile environment. - Business Growth: You manage the complete business of your product area including establishing key metrics, setting and meeting goals on customers, customer engagement and retention. - Cross More ❯

market activity to provide Sales, Marketing, and PR teams with tools and guidance to help customers. The ideal candidate for the BDM position will be an individual who is customer-obsessed, comfortable working with a high-level of ambiguity, and possess strong communication skills. Ideal candidates have experience in researching, identifying and vetting growth (business and tech) opportunities … and efficiently managing premium partners in both mature and emerging territories. They are comfortable working cross-functionally with marketing, product, engineering, finance, legal and customer service, to drive great customer experience for our partners. They have advertising measurement experience in Video and TV. The candidate will exhibit a strategic mind-set focusing on long-term benefits … skills. The role will require expertise both in internal team project management as well as working with leaders at major external organizations to strengthen partner relations and obsess over customer experience. Key job responsibilities • Be a trusted consultant to internal customers (e.g. Product) and strategic advertisers by applying partner and vendor management expertise, seeking out options to their needs More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and … Azure services Experience with Dynamics 365, Plugin development, and Custom Workflows Ability to work in a fast-paced environment with a proactive and collaborative approach Excellent problem-solving and communication skills Experience working for end users or with end user–focused solutions is a strong plus Benefits - Starting Salary - up to £75k dependant on experience. Flexible, Hybrid working More ❯

the role, where you will run the analysis for any tests, using our in house system and mentor others. Product Analytics at Viator is about finding opportunities to improve customer experience, this is through many aspects but would include Funnel, Feature and Cohort Analysis. It's also about Realising those opportunities, working with the Product Pod to provide … Key Results we're looking to drive, you will play a key role in creating reporting, analytics and insight views, that help the team to understand the product, the customer and commercial performance, whilst guiding others to do the same. Talking about the customer, we're not just talking about one group, so segmentation, cohorts and customer understanding are at the heart of the role. What You'll bring to the team: Significant Experience in a related analytical role, (ideal background may include Product Analyst, Data Science - Product, CRO, Digital Analytics, or Experimentation Analyst) Education: Bachelor's Degree in an analytical field (maths, economics, engineering, statistics, computer science etc) Skills - Advanced SQL, AB Testing/ More ❯

Manager, Selling Partner Support Job ID: Amazon Joyo Co., Ltd. - B43 Overview: AMAZON The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwide. It is up to all … also use it properly. Proper brand use helps us to maintain the value and goodwill that we've worked so hard to build and continue to build with every customer experience. Amazon Mission is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want … and accurate operational support to Merchants selling on the Amazon platforms, address chronic system issues, provide process improvements, and develop internal procedures and features to improve external and internal customer experience consistently. Responsibilities: Provide pro-active and reactive support by managing a catalog of sellers in constant growth. Support is provided by connecting to sellers through Paragon. Work More ❯

operation of BT's converged core network, using software engineering to deliver changes faster and more accurately. This ensures the network can support BT's capacity, product development, and customer experience requirements while delivering best-in-class cost efficiency. What you'll be doing • Owns and leads strategic network developments, designs & their associated artefacts for new products or … business and technical requirements • Mentors more junior staff in technical expertise and engineering professionalism within and beyond immediate team, using official channels such as the Tech Fellowship Skill and Experience Systems • Virtualisation: Understanding of hypervisors & platforms (VMware ESXi and vCenter preferred), VM provisioning and resource allocation • Containerisation: Understanding of containers and container orchestration (Kubernetes) • Knowledge of Nokia's NSP … control (e.g. GitLab) Other • Strategic thinking with regards to network evolution and automation adoption • Ability to communicate complex technical topics clearly to business stakeholders • Understanding of Agile working methodologies Experience you'd be expected to have Implementing and managing virtualised solutions using VMWare ESXi and vCenter, ensuring optimal performance and resource utilisation Assessing system vulnerabilities to ensure compliance with More ❯

across our various Corporate Organizations (Marketplace, Retail, Amazon Business, Devices) within Amazon Japan. This role is high visibility, strategic in nature and drives a large part of the Business Customer Experience, working cross-functionally to drive ideas from conception to execution. Including defining the product/program, developing and analyzing success metrics, and driving discussions with executive leaders. … Japan, while building strategic partnerships across the World-Wide (WW) Amazon Supply Chain. This role is high visibility, strategic in nature and drives a large part of the Business Customer Experience, which is core to the Amazon Business program. This opportunity will allow you to join a fast paced and quickly growing business segment within Amazon and we … leader who is passionate about building new businesses, and solving complex problems for our B2B Customers. You will work to drive Cost, Performance and Quality, and provide world class experience to our business customers. Senior Business Developer: Sr. Business Developer will lead and drive business growth by building business development plan, creating new partnerships, and leveraging existing relationships. You More ❯

thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous … largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. … and establishing a strong market presence within the UK. This role focuses on securing net new customers, developing high-value relationships with key decision-makers, and positioning Sabio's CX solutions as the preferred choice for organisations looking to enhance their customer experience. As a senior commercial leader, this role requires a deep understanding of the CX and contact More ❯

manage account data Data is maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created Maintain product data within eCommerce … within ERP system Maintain set up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team Essential Experience: The successful candidate will: Excellent knowledge of ERP and data … management systems Experience of working with CRM system Strong process management skills Experience in local and global project management Strong team players with the ability to influence key stakeholders Be highly motivated, focused and inspiring An impeccable eye for attention to detail Have problem-solving logic to ensure all business risks are mitigated High level of initiative, organisation More ❯

community, and a product that makes healthy eating accessible for everyone, even those with no time. Now, we're looking for a Senior Product Manager to turn our digital experience into a true growth engine. About the Role Reporting to the Digital Director and working closely with our founder, we're hiring a world-class executor to build our … reactivation, referral, and retention. Build self-serve tools that reduce friction, increase satisfaction, and reduce CS load. Champion performance through simplicity, making complex flows effortless for the customer. Use CX insights to proactively identify friction points and feed into the product roadmap. Collaborate with Brand and Ops to make sure every customer touchpoint feels consistent and considered. Insights & Iteration … roadmap, design, execution, results. Comfortable in the weeds, from wireframes to SQL to QA. Strong UX instincts and familiarity with Figma, wireframing, and rapid prototyping. Deep understanding of digital CX, automation, and how to scale with care. Obsession with outcomes, not outputs. Robust, resilient, and thrives under pressure, not afraid to make fast calls or learn in motion. A natural More ❯

Ensure compliance with regulatory standards and internal policies For Expleo: Network and work within multi-disciplinary teams. Identify business development opportunities. Comply with Expleo Delivery governance. Share knowledge and experience with team members. Support team success and maintain high morale. Qualifications BCS Business Analysis International Diploma (or equivalent) A Bachelor's Degree in Computer Science, Information Systems, or other … related field, or equivalent work experience Essential skills Strong understanding of Faster Claim Payments systems and UK financial regulations. Familiarity with Agile and Waterfall delivery methodologies. Excellent communication, documentation, and problem-solving skills. Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence). Knowledge of claims management systems and data flows. Understanding of customer experience metrics and … service-level improvements. Experience Demonstrable experience as a Business Analyst within the London Market Insurance domain Experience in process mapping, requirements gathering, and stakeholder engagement Experience with digital transformation or automation projects in claims. Commercial and regulatory awareness Consulting experience an advantage What do I need before I apply To be flexible to travel to More ❯

Ensure compliance with regulatory standards and internal policies For Expleo: Network and work within multi-disciplinary teams. Identify business development opportunities. Comply with Expleo Delivery governance. Share knowledge and experience with team members. Support team success and maintain high morale. Qualifications BCS Business Analysis International Diploma (or equivalent) A Bachelor's Degree in Computer Science, Information Systems, or other … related field, or equivalent work experience Essential skills Strong understanding of Faster Claim Payments systems and UK financial regulations. Familiarity with Agile and Waterfall delivery methodologies. Excellent communication, documentation, and problem-solving skills. Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence). Knowledge of claims management systems and data flows. Understanding of customer experience metrics and … service-level improvements. Experience Demonstrable experience as a Business Analyst within the London Market Insurance domain Experience in process mapping, requirements gathering, and stakeholder engagement Experience with digital transformation or automation projects in claims. Commercial and regulatory awareness Consulting experience an advantage What do I need before I apply To be flexible to travel to More ❯

looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and … issues, tracking trends, and supporting long-term solutions. Monitor and report on change metrics and drive continuous improvement through feedback and data insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong … understanding of both Change and Problem Management processes in enterprise IT environments. Excellent stakeholder engagement, communication, and organisational skills. Experience coordinating across technical teams to drive service excellence. Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support. What You'll Get: Competitive salary between £55,000 - £65,000 Hybrid flexibility for More ❯

emotionally intelligent, real-time video agents. Our mission is to develop the world's fastest and most emotive AI avatar technology, transforming e-learning and customer experience (CX). As we continue our rapid growth, we are searching for passionate Sales Development Representatives (SDRs) to help drive our market expansion. If you're eager to be at the … Participate in team meetings and provide feedback to enhance the overall sales process. Qualifications: A Bachelor's degree in Business, Marketing, or a related field. 3-4 years of experience in a sales or business development role, preferably within L&D SaaS or HR SaaS. Strong communication and interpersonal skills, with the ability to build rapport with diverse clients. … Proven ability to meet and exceed sales targets. Self-motivated and goal-oriented with a proactive approach to problem-solving. Experience with CRM software (e.g., Salesforce) and proficiency in using sales tools and platforms. An understanding of AI and technology trends is a plus. What Yepic AI Offers: Competitive Compensation : Attractive salary, commission structure, and performance bonuses. Comprehensive Health More ❯

as needed. Revenue Strategy and Growth Enablement: Develop and execute comprehensive, data-driven revenue strategies aligned with company goals. Align and optimize all revenue-generating functions, including Sales, Marketing, Customer Success, Channels, and Enablement. Identify and unlock new monetization opportunities through partnerships, pricing, packaging, and segmentation. Partner with Product and Finance to co-own pricing strategy and monetization models. … Implement scalable GTM systems, sales methodologies, and enablement programs. Collaborate with Marketing to ensure demand generation and brand growth are aligned with revenue goals. Partner with Product to ensure customer and market insights inform the roadmap and GTM priorities. Champion a collaborative, feedback-rich culture and serve as a culture carrier across the leadership team. Forecasting, Analytics, and Operational … Rigor: Develop robust revenue forecasting models and performance reporting to proactively identify growth opportunities and operational gaps. Track KPIs across the customer journey, enabling informed decision-making and continuous improvement. Customer Experience and Success Alignment: Oversee the entire customer lifecycle, encompassing acquisition, retention, and expansion. Foster a customer-first culture; partner with Customer Success More ❯

scientific expertise. You will manage a diverse team of data scientists, business intelligence and data engineers, working collaboratively to deliver high-impact scientific solutions and scalable systems to improve customer experience and drive business growth. The role focuses on identifying and solving ambiguous, high-value problems using state-of-the-art methodologies in machine learning (ML) as well … models, analytics systems, and scalable architectures to support e-commerce. Explore novel scientific approaches and contribute to advancements in areas such as sales automation, product recommendation, pricing optimization, and customer segmentation. Stay abreast of industry developments to inspire and implement state-of-the-art solutions, particularly in GenAI. • Stakeholder Engagement: Represent scientific and technical initiatives to senior leadership, articulating … trade-offs and driving consensus. Collaborate across geographies and functions to increase penetration of Payment Products, and leverage data to recommend deprecations or new ways of operating. Together, improving customer experience and operational scalability. • Operational Excellence: Develop the data foundation and metrics to enhance operational transparency and decision-making. Manage day-to-day technical operations, ensuring quality and More ❯

in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience. AF is looking to hire a motivated, highly committed, and customer-obsessed Support & Operations Specialist. Support & Operations Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience … and provides proactive and timely resolution to any issue by taking real-time decisions and having an effective communication with the stakeholders that build rapport. The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form. Key job responsibilities Responsibilities include, but are not limited to: - Proactively monitor … customer shipments to identify, address, and prevent potential issues of our customers. - Develop and execute effective service recovery plans as necessary. - Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a smooth customer experience. - Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freight operations. Place of work: - Amazon modern More ❯

tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Software Support Specialist: Respond to customer inquiries via chat, email, and ticketing systems Troubleshoot and … escalate product issues Create and update help articles and tutorials Analyse user behaviour and support Customer Success using Gainsight Collect feedback to help improve the product and user experience Requirements for the Software Support Specialist: 2+ years in customer support, customer success, or educational content Strong communication, problem-solving, and organizational skills Experience with Microsoft …/SharePoint Accounting background or experience with accounting software/workpapers Bonus: SaaS experience, content performance tracking, or UX knowledge What We Offer for the Software Support Specialist : Competitive pay and benefits Fully remote work A chance to shape customer experience and content strategy Supportive, collaborative team making an impact in the accounting industry By applying More ❯

calls. Lead Generation & Reporting: Track lead generation from web content and work with the analytics manager to build metrics and reporting to identify how we can further optimize conversion. Customer Experience: Collaborate with Global Centre of Excellence to deliver a Convatec wide project revamping the website and improving the experience. Be the expert in Ostomy to define and … drive the development of the relevant patient and healthcare professionals' journeys on our website. Experience & Qualifications Proven 7+ years' experience in web design, website experience, website management, content editing, ideally in healthcare/pharma businesses Experience of creating compelling customer-facing digital solutions and brand experience lead generation on a global scale repurposing content … Experience managing processes for lead generation and nurturing Pharma and/or MedTech knowledge highly desirable Excellent communication skills (oral and written English) across a variety of stakeholder levels User experience knowledge and understanding of behaviors for web High technical literacy, interest in new web development content and lead generation Working knowledge of Optimizely and HTML coding is More ❯

agile methods of working and technical or squad leadership for new network solutions and the introduction of new network features across the LSEG hybrid infrastructure estate. REQUIRED SKILLS AND EXPERIENCE: Deep and broad experience of delivering enterprise scale infrastructure in a similar role Responsible for analysis, functional design and engineering, and problem solving for software defined Infrastructure products. … In-depth vendor and hands on technical knowledge across a wide range of Infrastructure cloud and network) technologies and associated protocols Strong hands-on experience with Cisco IOS, Cisco NXOS, IOS-XR, Cisco hardware, Juniper Hardware and JUNIOS software, Accedian Network Interface Nodes, Ixia test generator, IP Routing and Switching. Additionally, the candidate will have MPLS experience, working … knowledge of IP Firewalls, IP Load balancers and IP Multicast Strong working knowledge and experience with: TCP/IP, Cisco IOS, Cisco NXOS, IOS-XR, Juniper JUNIOS, LAN/WAN, Service Provider/Extranet networks, Ethernet switching, including VPC/VSS, BGP, EIGRP, SNMP, L2/L3VPN, MPLS, QoS, Traffic Engineering, Network Service Orchestration and IPSE Experience with More ❯

immediately any safety or security issues or concerns. Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. Proactively review schedules and avoid … conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs. In alignment with management priorities, hold yourself accountable for the end-to … end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. Embody our culture and values. Qualifications (Text Only) Required Qualifications: High School Diploma or equivalent AND relevant industry experience OR industry experience and college coursework. Datacenter Operations experience More ❯