401 to 425 of 2,801 Customer Experience Jobs in England

Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting … This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll … Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level More ❯

release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations … is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together … for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback More ❯

lead operations in emerging technology space like Generative AI/Agentic AI and enable Amazon launch delightful products and improve customer experience (CX) across the world. If you are customer obsessed, passionate about data and operations excellence, keen to learn, agile, have ability to influence leadership teams … We at OPTIMA enable Amazon deliver a superior shopping experience to customers worldwide by leveraging our global, cross functional team to deliver comprehensive CX quality insights and ground truth data to measure and train ML (Machine Learning) models and launch new CXs. BASIC QUALIFICATIONS Bachelor's Degree Built and … led a large (600+ members) and multi-site operations team in a fast paced environment Experience with partnering with and influencing cross functional teams Excellent written and verbal communication skills Ability to influence senior leadership Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy. More ❯

of Ka-band band and other frequencies for satellite services, and other relevant regulations, in collaboration with relevant stakeholders. The ideal candidate will have experience obtaining licenses for satellite systems, to include earth stations/gateway stations, user equipment, spectrum occupancy, and the provision of services (wholesale and retail … export control regulations. Key job responsibilities Develop and execute on the licensing strategies in countries throughout Africa, in alignment with Kuiper technical, business, and customer objectives, and develop the corresponding budget projections for licensing, regulatory, spectrum and other fees. Secure and maintain the necessary licenses to enable Kuiper services … stations/gateway stations, user equipment, spectrum occupancy, and services), and ensure compliance with national regulations, deadlines, and regulatory/fee requirements. Enhance the customer experience by shaping national and regional policies and regulations affecting NGSO systems, the use of the 20/30 GHz band, and space More ❯

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every … level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every … interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for More ❯

by gathering insights and testing hypothesis directly with customers and by collaborating with Optimization Product Development, engineers, data analysts, regional product managers, and other customer facing teams. Unleash your analytical and creative problem-solving skills to define the future of how we serve our customers. Key responsibilities: • Define and … lead the GTM strategy for our new authorization improvement products including gathering insights, developing KPIs, contributing to the definition of the customer experience/journey, and working in partnership with the Development and Technology teams to ensure value is delivered to customers. • Drive and own customer adoption … business units to execute the go-to-market strategy, align with the overall optimization strategy • Subject matter expert for all things Optimization to lead customer meetings and support deal negotiations to materialize the opportunities. • Actively participate in pilots to understand customer adoption pain points and identify new features More ❯

top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences. Backed by a … your ideas and contributions truly matter. Let's shape the future of travel together. Who we're looking for The ideal candidate has previous experience from an account management or project management environment. You will be detail oriented with a can do attitude and a very flexible and intuitive … approach to overall customer experience. You should be able to analyse customer feedback and increase customer experience, while keeping profitability at the front of your decision making. You should be a mediator with great negotiation skills and capable of going the extra mile for both your More ❯

Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and … is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing … EU Stores to execute marketing at scale while delivering highly relevant, personalised experiences to millions of customers. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a More ❯

known for creating work that not only looks great but also delivers measurable impact. Due to continued growth, theyre looking for a commercially minded CX Planner/Strategistto join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data and … into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project. About the role: As CX Planner/Strategist youll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys … meaningful, measurable change. Youll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads. As a CX Planner/Strategist you'll: Lead the development of strategic comms and CX plans rooted in data and insight Facilitate strategy sessions and QBRs with More ❯

Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth's most customer-centric company. We will continue to strive to become a trusted and meaningful sales … us, it is always "Day 1" and we are committed to invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact … that contributes to the lives of millions. Job Responsibilities Use data analyses and statistical techniques to develop solutions to improve customer experience and to guide business decision making. Identify predictors and causes of business-related problems and implement novel approaches related to forecasting and prediction. Identify, develop, manage More ❯

evolve and learn new technologies that can improve our team's workflow, accelerate the development process and make it more reliable. Your skills and experience 5+ years of proven experience building and maintaining scalable and highly available SAAS systems over GCP/AWS/Azure 3+ years of … practical experience with Kubernetes (K8S), Helm/Kustomize, and Infrastructure as Code tools such as Terraform, Pulumi or CrossPlane Experience in building and managing microservice systems in a containerised environment. Experience with GitOps methodology and argoCD. Experience with CI/CD solutions (Github Actions, Circle CI … Jenkins etc.) Hands-on experience with Prometheus, Grafana, or other comparable monitoring tools Nice to haves Experience with Developer Experience (DevX) Tools and Practices: Proven track record in enhancing developer productivity through the implementation and management of DevX tools and practices, such as CI/CD pipelines More ❯

East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, to deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues and dealers. Dealing with general enquiries you will provide product knowledge, expertise and … support in resolving all product technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the … customers into product advocates through your customer service delivery and outcomes. This role requires excellent communication skills, strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention. Duties Develop and maintain relationships with key clients to understand their More ❯

for creating work that not only looks great but also delivers measurable impact. Due to continued growth, they’re looking for a commercially minded CX Planner/Strategist to join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data … into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project. About the role: As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer … measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads. As a CX Planner/Strategist you'll: Lead the development of strategic comms and CX plans rooted in data and insight Facilitate strategy sessions and QBRs with More ❯

B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. … software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not … a balancing act! What We're Looking For Bachelor's degree in Business, Marketing, or related fields Minimum 3 years of quota-carrying sales experience, preferably in SaaS, Knowledge of market research, sales, and negotiating principles Proven oral and written communication abilities, effective phone skills, and exquisite listening skills More ❯

for creating work that not only looks great but also delivers measurable impact. Due to continued growth, they’re looking for a commercially minded CX Planner/Strategist to join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data … into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project. About the role: As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer … measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads. As a CX Planner/Strategist you'll: Lead the development of strategic comms and CX plans rooted in data and insight Facilitate strategy sessions and QBRs with More ❯

month contract (until November 2025) We are working with a financial services organisation undergoing an exciting digital transformation across its global platforms. With six customer-facing websites serving nearly 20 markets, the business is investing in digital talent to elevate the customer experience and deliver measurable value … through technology and content excellence. The Website Content Manager will play a pivotal role in enhancing the digital experience for B2B clients, particularly within the innovation and tech sectors. The role offers the opportunity to manage content updates, analyse engagement trends, and work with a cross-functional global team … to drive forward an ambitious roadmap. This is a fantastic opportunity to work on enterprise-scale websites and have real impact on the online customer journey. The Website Content Manager will: Collaborate with business and marketing stakeholders to ensure content is accurate, compliant, and aligned to brand guidelines. Maintain More ❯

month contract (until November 2025) We are working with a financial services organisation undergoing an exciting digital transformation across its global platforms. With six customer-facing websites serving nearly 20 markets, the business is investing in digital talent to elevate the customer experience and deliver measurable value … through technology and content excellence. The Website Content Manager will play a pivotal role in enhancing the digital experience for B2B clients, particularly within the innovation and tech sectors. The role offers the opportunity to manage content updates, analyse engagement trends, and work with a cross-functional global team … to drive forward an ambitious roadmap. This is a fantastic opportunity to work on enterprise-scale websites and have real impact on the online customer journey. The Website Content Manager will: Collaborate with business and marketing stakeholders to ensure content is accurate, compliant, and aligned to brand guidelines. Maintain More ❯

week UK-based role with future European remit Are you ready to take ownership of high-value claims initiatives that balance fraud detection with customer satisfaction? Do you thrive in transforming processes, influencing 3rd party vendors, and delivering better outcomes for both customers and businesses? Would you like to … opportunity to shape and streamline the end-to-end claims validation process in a fast-evolving business, working directly with a Head of Claims & Customer who has led game-changing strategies at both challenger brands and global corporates. You'll take charge of transforming a traditionally complex area into … a smooth, digital-first customer experience - with particular focus on reducing claims turnaround to one week, driving vendor performance, and embedding a genuinely customer-first culture. Your remit will include: Overseeing the introduction and optimisation of a newly developed digital claims portal Ensuring third-party claims validation More ❯

agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement. We are looking for … hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO, CXO and CDO … and his/her directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive More ❯

agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement. We are looking for … hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO, CXO and CDO … and his/her directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive More ❯

agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement. We are looking for … hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO, CXO and CDO … and his/her directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive More ❯

of Design. This is a great opportunity to have a real impact on shaping AI-powered products for a global audience, directly influencing the customer experience of over 150,000 monthly visitors searching for business tech solutions. At Builder.ai, we use cutting-edge AI and a modular software … range of qualitative and quantitative methods to inform product direction and design decisions. You'll also be a key contributor to our research-led customer experience roadmap, ensuring our product vision is grounded in real user insight and aligned with the company's ambitious growth targets. If you … sales funnel, and revenue growth initiatives. Translate insights into action by identifying opportunities, prioritizing research focus areas, and delivering measurable impact through product engagement, CX metrics, and ROI. Collaborate with product, design, AI, data, growth, revenue, and delivery teams to influence strategy and decision-making at all levels. Implement and More ❯

Introduction JOIN US! We seek a Customer Success Leader to join our SymphonyAI Retail team , based in Europe . As a key member of the SymphonyAI Retail team, you will work closely with senior leadership, product teams, and customers across the EMEA region to drive successful adoption and satisfaction … with our retail solutions. You will manage a team of Customer Success Managers and Client Partner Managers, ensuring alignment with sales targets and customer Net Promoter Scores (NPS). Your expertise and leadership will be crucial in ensuring our customers achieve their business goals through our AI-driven … innovations. Job Description What you'll do Lead the Customer Success strategy for EMEA, ensuring a seamless and positive customer experience from onboarding through to long-term partnership. Manage a team of Customer Success Managers and Client Partner Managers, setting clear performance goals and fostering a More ❯

work with our largest and most complex customers to help them realize the full value of their Intercom investment and transform their approach to customer service. Our CSMs engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. … As a Strategic CSM, you'll build strong relationships with our most important customers, and lead them through their entire Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use … advisor to the change those customers need to make. You'll work with a variety of customer profiles including C-Level contacts, executives, CX leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop More ❯

quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Amazon Transportation Services (ATS) is looking for a detail-oriented, analytical, technically skilled, innovative, hands-on, and customer-obsessed Sr. Product … and presenting your ideas in well-structured documents and analysis. You will use your business acumen and analytic skills to Dive Deep into understanding customer pain points and reacting to ensure new product features are launched to keep pace with the changing market. You'll use data to illustrate … we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a More ❯