426 to 450 of 2,821 Customer Experience Jobs in England

the EU Commercial Carriers portfolio. As part of the EU speed team, our main objective is to offer the right speed, for the right customer on the right selection in the most cost-efficient manner. • Operations is at the heart of the Amazon customer experience. Each action we … undertake is on behalf of our customers, as surpassing their expectations is our passion. • We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe. • We are focused on Amazon most complex problems, processes and decisions. We work with fulfillment centers … control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions BASIC QUALIFICATIONS - Experience defining program requirements and using data and metrics to determine improvements - Experience managing, analyzing and communicating results to senior leadership - Experience owning More ❯

Kingdom - London time type Full time posted on Posted Yesterday job requisition id 110995-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer … some of the biggest brands in the world. You will be working with them to build solutions that allow them to win. We are customer obsessed. You will be called upon to utilize superior salesmanship to develop sales opportunities and identify the necessary decision makers and influencers of the … Every human has the potential to be amazing. Keep learning. AND we are coachable. You've got 4-8 years of enterprise software sales experience, meaning you've experienced the full range of obstacles when behind the wheel of creating a complex & enterprise-wide SaaS deals. We are customer More ❯

are completed and returned in a timely manner. Client Data Management: Maintain accuracy in our VMS SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues. Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED) and Sales Lead to … client, and report back to CEL, CED and Sales Lead Regular Reporting: Provide information, data, and feedback during regular meetings with the CEL, Consultant Experience Manager (CEM) and CED Target Achievement: Consistently meet targets while delivering outstanding customer experiences. Data Integrity: Ensure data accuracy across VMS, Statement of More ❯

If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you. USER EXPERIENCE DESIGNER - LONDON Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker … in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online … business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan. As a User Experience Designer at END. you'll work on all aspects of the product design process, collaborating with other teams to create world-class digital products. Reporting to the Head of More ❯

Legal. Engage regularly with commercial teams and occasionally with customers to ensure seamless communication of pricing and economic models. Support continuous improvement initiatives, improving customer experience and internal processes. Requirements: A Bachelor's Degree in Marketing, Economics, Management, Finance, or Engineering is required. A master's level degree … is preferred. At least 5 years of professional experience; experience in Pricing and Program/Project Management is a plus. Proficiency in solving complex problems, modeling, and data analytics. Strong understanding technical pricing models and a keen interest in Swift's business. Excellent communication and presentation skills (PowerPoint … Excel, ERP and Invoicing, with a strong proficiency in other MS Office applications. Preferred qualifications: Proven track record of working in cross-functional teams. Experience with pricing software or tools. Demonstrated ability to take charge of initiatives and motivate impactful change. We offer a competitive base salary and bonus More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

Job ID: Amazon EU SARL (Spain Branch) - C16 Amazon After Market Services is seeking a Vendor Manager to be a key member of the Customer Repair team and participate in our "go big" plan to rapidly expand repair availability and enhance customer experience. The successful candidate will build … partner discussions to enable repair and onboarding of repair partners. Identify and implement opportunities to improve materials and mechanisms that drive repair expansion and customer experience at scale. Lead and participate in strategic projects, including data analysis, process improvements, new tech product launches, and geographic expansion. Innovate and … develop best practices on behalf of the business. Report on KPIs and projects to senior leadership and manage escalations. Basic Qualifications Experience in business development, account management, or technical account management in a rapidly growing environment. Proven track record of delivering results-expanding business while maintaining high customer More ❯

this effort, you will create common software components for product lines such as Echo and Fire TV. You will be challenged to create rich customer applications, while optimizing for performance. You will engage with an experienced cross-disciplinary staff to conceive and design innovative customer experiences. You will … for a variety of Amazon devices (e.g., Amazon Echo, FireTV) at a high-quality bar Experiment and prototype with novel technologies that improve the customer experience and solve business needs Work with internal and external engineering teams to understand and respond to their needs Organize and participate in … presentations to share your technical know-how Mentor junior team members in career growth BASIC QUALIFICATIONS - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and More ❯

teams are the catalyst for effective and award-winning creative work. We're looking for a Data Planner with a minimum of 3 years' experience working in CRM to join our team. You'll work in collaboration with our Senior Data Planners, Data Planning Director, Strategic Planners and Analysts. … positive impact on their clients' business. We work collaboratively to deliver strong work, and you'll play an influential role in that process. Responsibilities Customer journey planning & data strategy Create targeting strategies using segmentation and data models to support personalisation and relevance Collaborate with strategic planners on the creation … of customer comms journeys, including all data logic, moments for data capture and data points for email/push triggers Data insight, reporting & analytics Ensure tracking is across all campaign briefs Define campaign measurement frameworks, define metrics and deliver insight led campaign reports Help drive forward the Test & Learn More ❯

deployment and integration of our platform. You'll also collaborate closely with our internal commercial, product development, and operational teams to facilitate a seamless customer experience and address any technical issues that may arise What you'll get up to You'll effectively communicating technical details and providing … we need from you Although the role is not deeply technical, you'll still have a strong technical background, ideally from a solutions or customer experience engineering background in the SaaS or platform-as-a-service sector You'll have comprehensive technical knowledge, specifically understanding of APIs and … are cornerstone technologies for the platform You're capable of thinking through complex problems on the spot, providing multiple potential solutions, and understanding the customer's core technical challenges You can demonstrate your experience in managing client relationships and improving customer satisfaction Your ability to manage stakeholders More ❯

of our customers. In this role you will contribute as part of a transportation network development team in our EU headquarters to help deliver customer packages faster, more reliably, and at a lower cost. Amazon's Supply Chain Managers play a central role in our global business. They keep … our complex, international supply chains working seamlessly and efficiently. You will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even … perspective and the tactical network planning of new businesses and programs such as AMXL, Warehouse transfers (WHT), Ship with Amazon (SWA), Amazon Freight (AF), Customer returns (C-ret), AMZL undeliverables (Back to FC, B2FC), Box-level placement (BLP), etc. Additionally, TREND manages the scope of middle mile transportation modalities More ❯

become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language … Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging … technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key Job Responsibilities Build new analytical tools, interfacing with business and technical stakeholders Develop models and metrics providing insights on Operational quality performance Manage More ❯

can thrive and make a significant impact. If you are passionate about distributed systems, enjoy tackling complex challenges, and are driven to deliver exceptional customer experiences, Seventh State is the place for you. The Opportunity We are seeking a highly motivated and technically proficient Support Engineer to join our … exceptional team. In this pivotal role, you will be at the forefront of our customer interactions, acting as a trusted advisor and technical expert for clients utilizing RabbitMQ. You will play a crucial role in maintaining the health, performance, and reliability of their messaging infrastructure. This is an exciting … and engineers, continuously expanding your knowledge and making a tangible difference. Key Responsibilities As a Support Engineer, your responsibilities will be multifaceted, encompassing direct customer support, proactive system monitoring, knowledge sharing, and contributions to the broader technical community. Customer Support Activities Prompt and Effective Ticket Resolution: You will More ❯

Do you want to shape the future of customer experience? We do too. What impact will you make? Deloitte Digital is looking for talented and passionate Brand Strategy Consultants and Senior Consultants to join our growing team in London. As a key member of our team, you'll … help our clients transform their businesses, define their future strategies and create remarkable customer and employee experiences. We're looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. Connect … Be an active voice in strategy and project teams: participating in discussions, contributing ideas and asking insightful questions. Connect to your skills and professional experience Experience in brand strategy roles, and/or strategy, innovation, creative consulting, writing (or equivalent) or related fields. Experience contributing to strategic More ❯

can offer you the kind of challenge that will light a fire within you. So, what's the role all about? After key NICE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate … an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NICE CX's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor Excellent triage and troubleshooting … skills to improve their success Personally resolve as many customer issues as possible while scheduling time for proactive activities Partnering with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients … client workshops to accelerate current state understanding, identify opportunities, and build consensus across a broad set of business and IT stakeholders Qualifications Your Skills & Experience Experience with customization and support of OpenLink Endur products (incl. cMotion, pMotion, or gMotion) or similar/competing solutions packages. Technical expertise in More ❯

Hybrid Model We have partnered with a household Financial Services business looking to create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale … digital products, ideally within the financial services or similarly regulated industries. Strategic thinker with the ability to translate high-level business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies … and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch More ❯

Are you ready to make a real impact, leading strategic client partnerships in a forward-thinking digital customer experience agency? At Great State , we're looking for an Account Director to help our clients navigate their digital transformation journeys and create exceptional customer experiences. About us Great … State is a digital customer experience agency built on creativity, collaboration, and innovation. We work with ambitious brands to shape their future through strategy, technology, and design. With a focus on meaningful impact, we empower our teams and clients to deliver purposeful work that drives growth and makes … leader in the digital space. What we're looking for Client management expertise: Proven success in managing and growing client accounts, ideally within digital, CX, or related industries. Strategic acumen: Ability to understand client business challenges and craft solutions that deliver measurable results. Exceptional communication skills: Skilled in presenting, negotiating More ❯

heart of commercial operations, taking ownership of medium to large accounts and unlocking potential across your territory. You will be responsible for delivering exceptional customer experiences, ensuring business growth, and executing strategies to meet ambitious sales targets. With your in-depth product knowledge and strategic mindset, you will craft … commercial initiatives, driving revenue growth and achieving sales targets. Identify New Opportunities: Actively prospect and develop new business, driving margin improvements and forging strong customer relationships. Account Management Excellence: Manage and grow medium to large accounts, nurturing long-term partnerships that deliver profitable results. Establish Connections: Build rapport with … management, ensuring a steady flow of opportunities and high conversion rates. Quote and Order Coordination: Handle quotes, orders, claims, and complaints, ensuring a smooth customer experience and timely resolution of issues. Market Insight: Monitor industry trends, customer demands, and competitor activities to stay ahead of the curve More ❯

demand data. You can learn more about ICIS at the link below. About our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive … and concerns, and collaborating with internal teams to deliver solutions that meet their business objectives. Your goal will be to drive revenue growth, increase customer loyalty, and promote the company's brand reputation in the marketplace. You'll be responsible for: Establishing great, long-term customer relationships while … value growth opportunities. Going higher & wider within organisations to connect with new stakeholders and value streams. Leading with insight and develop an understanding of customer workflows and customer value. Recording client engagement and communication on a CRM. Collaborating with all business functions locally and globally to support our More ❯

trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with … to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support … Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining More ❯

Lead the team in capturing requirements, understanding business problems, and translating them into effective technical solutions. Guide the implementation of Salesforce solutions that improve customer experience, staff experience, and data integrity. Ensure that all Salesforce development is scalable, maintainable, and easy to understand. Required Skills and Experience Proven experience as a technical leader within a Salesforce Engineering environment. Proficiency in writing and reviewing code. Experience mentoring and coaching engineers to help them grow. Ability to implement best practices and effective working methods across the team. Demonstrated experience working in Agile environments and fostering … Excellent communication skills with the ability to influence and share knowledge effectively. Desired Skills Familiarity with cloud-based data storage solutions, data lakes, and customer data platforms. More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients … identify and prioritize business requirements and propose technical solutions. Deliver high-quality, sustainable changes across various asset classes and their lifecycles. Qualifications Your Skills & Experience Experience with customization and support of OpenLink Endur products (including cMotion, pMotion, or gMotion) or similar solutions. Technical expertise in areas like AVS More ❯

Customer Technical Architects, London, UK About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards … by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to … help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Sr. Customer Technical Architects are expert customer-centric technical thought leaders and trusted advisors within the organization. Sr. CTAs handle complexities from both a business and technical perspective for large/ More ❯