476 to 500 of 1,189 Customer Experience Jobs in England

keep the IT comms room in check Play a key role in our Social Committee, organising exciting events and awards to celebrate our amazing team! Essential (Knowledge, skills, qualifications, experience): A tech savvy individual! Must be able to help get stuck into resolve tech queries in the office Highly organised with outstanding time management skills Ability to thrive under … pressure in a fast-paced environment Strong attention to detail and a "can-do" attitude Passionate about people and enhancing the customer experience Proficient in Microsoft applications Excellent verbal and written communication skills with strong stakeholder management Approachable with a great sense of humour! Desirable (Knowledge, skills, qualifications, experience): Up to 3 years of experience in … an enthusiastic individual with a passion for organisation and people, we'd love to hear from you! Please send your CV and a brief cover letter outlining your relevant experience to Join us in creating a fantastic workplace! Your journey starts here! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and More ❯

a highly critical service in c ollaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

industry, is looking for a Finance Change Business Analyst to join their innovative team in Leeds on a temporary basis. If you're passionate about driving change and enhancing customer experiences, this is the opportunity for you! Position Details: Contract Length: 6 months Salary: From 69,000 per annum Working Pattern: Monday to Friday, 9am to 5pm, hybrid working … based About Our Client: Our client empowers businesses of all sizes to make, take, and manage payments across 146 countries and 135 currencies. They pride themselves on delivering exceptional customer experiences whether online, in-store, or mobile. The Role: As a Finance Change Business Analyst, you'll play a pivotal role within the Balance Sheet Management and Regulatory Reporting … Lab. Your mission will be to understand and optimise the end-to-end customer experience while supporting change initiatives across Finance. You'll collaborate with various stakeholders to ensure that changes align with organisational goals. Key Responsibilities: Support change initiatives, ensuring alignment with organisational objectives. Assess inbound change requests and analyse their impact on applications. Collaborate with business More ❯

new business activity and new logo prospecting. You will drive sales for the Experian Identity and Fraud product suite including data services, analytical capabilities and software solutions throughout the customer lifecycle, to help our client's combat financial crime, improve customer experience and meet compliance and regulatory requirements. Responsibilities: Ensure sales objectives are translated into specific plans … and targets. Ensure clients have a smooth and harmonious experience of the sales process. Within your accounts, you will develop long-term (1-3 year) and tactical, short-term sales initiatives and programmes to achieve overall strategic plans. Participate in the development of the overall strategic account plan(s). Provide accurate forecasts built from granular data and insight … providing current and future market trends and competitive activity. Qualifications Business development experience gained within the identity, verification, fraud or fincrime market. Experience building and maintaining client relationships to increase satisfaction and loyalty. Proficiency in identifying opportunities for upselling and cross-selling software and platform solutions. Engage and share information to support high-level stakeholder engagement and negotiation. More ❯

and drive measurable improvements in conversion rates. This pivotal role will be responsible for designing and executing A/B and multivariate testing strategies, using insights to enhance user experience and maximise commercial performance. As the analytics expert within the digital team, you'll build and maintain robust tracking infrastructure via Google Tag Manager and harness the power of … monitor conversion and engagement metrics at a granular level, identifying opportunities and sharing trends through clear, impactful dashboards and reports. Key Responsibilities Core CRO Activities Champion best-practice digital customer experience on our websites and apps Devise and deliver a continuous A/B and multivariate testing programme in ABTasty to improve conversion rates and revenue, including: Simple … design, content and functional aspects; optimise the full digital user journey, including discover browse and search, landing pages, product details and our booking engine, as well as future guest experience platforms Test offers, propositions and promotions to inform future commercial plans, including personalisation opportunities where appropriate Identify, and work with content teams to deliver, improvements to enable self-service More ❯

on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective pre-sales and post-sales … or assembly non-conformities. - Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist the marketing team by communicating … and Ladder logic/ST. - A solid background in electro-mechanical engineering with excellent problem-solving skills. - Professional communication skills, with the ability to liaise effectively with a global customer base. - A methodical and disciplined approach to technical challenges and quality control. - Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues. As a Technical More ❯

We’re looking for a software-focused Product Owner to join our fast-growing Vehicle Telematics division. This is a fantastic opportunity for someone with around 1-2 years’ experience who is ready to take the next step in their product career, working alongside experienced leaders and cross-functional teams in a product-driven sector. You’ll support the … development and delivery of innovative software products that improve customer experience and drive business growth. You’ll collaborate with engineering, UX/UI, and other stakeholders to turn ideas into features and help shape the product roadmap. This is an office-based role, working from our Telematics head office in Crewe, Cheshire . It’s a fantastic working … pizzeria and roof top bar. What You’ll Be Doing Strategy & Discovery Assist the Product Director in identifying market opportunities and analysing competitors. Collaborate with UX research, marketing, and customer teams to gather insights and feedback. Planning Contribute to the development of product vision and roadmap. Help define features, business rules, and acceptance criteria. Participate in planning, refinement, and More ❯

The IT Service Delivery Manager supports IT service delivery across the EMEA region by enhancing customer experience, managing business relationships, and coordinating incident resolution and project execution. The role involves active collaboration across global teams, focusing on operational excellence, service management, and aligning IT services with business needs. Client Details The company is a global organisation within the … goals. Description As part of the global IT Infrastructure & Operations team, you will: Act as the key contact for regional business leaders regarding IT service delivery and operations. Lead customer engagement and stakeholder communication across EMEA sites. Ensure high-quality incident resolution in collaboration with Service Delivery teams. Support infrastructure projects by partnering with PMO, Change Management, and vendors. … organisation is looking for someone who brings a mix of technical knowledge, business acumen, and people skills: Bachelor's degree in Computer Science, MIS, Business, or related field (military experience may also be considered). 5+ years of IT or business experience, including direct engagement with customers or stakeholders. 3+ years of experience managing or coordinating global More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

heart of our strategy to become the best bank for customers. Our team in the Homes Platform is passionate about creating new services for our customers that transform the customer and colleague experience. Our culture brings together smart, hardworking people from diverse backgrounds who enjoy a collaborative and innovative environment that supports flexible and agile working.We're creating a … new strategic data capability to unlock significant business opportunities, supporting our objectives to create personalised data driven customer experience and insight driven business decisioning. As a Data Architect, you'll contribute across key aspects of delivery from initiation through design and into delivery and beyond. You'll be a design authority for a lab or group of products … architecture and design perspective. You'll understand technology implications for people and processes and will bring this to your holistic view of design. Ideally, you'll have previous career experience in software engineering or solution architecture and will be well-placed to define and sell your vision to engineers, architects, and product owners alike. What you'll bring Excellent More ❯

heart of our strategy to become the best bank for customers. Our team in the Homes Platform is passionate about creating new services for our customers that transform the customer and colleague experience. Our culture brings together smart, hardworking people from diverse backgrounds who enjoy a collaborative and innovative environment that supports flexible and agile working.We're creating a … new strategic data capability to unlock significant business opportunities, supporting our objectives to create personalised data driven customer experience and insight driven business decisioning. As a Data Architect, you'll contribute across key aspects of delivery from initiation through design and into delivery and beyond. You'll be a design authority for a lab or group of products … architecture and design perspective. You'll understand technology implications for people and processes and will bring this to your holistic view of design. Ideally, you'll have previous career experience in software engineering or solution architecture and will be well-placed to define and sell your vision to engineers, architects, and product owners alike. What you'll bring Excellent More ❯

+ bonus + benefits The Company A global enterprise SaaS provider with two cloud products is seeking a Head of Professional Services to own end to end delivery for customer implementations. The environment is fast paced, customer centric and quality driven, with a strong emphasis on repeatable methods, profitability and scale. The business also operates a small legacy … for high value, multi stream programmes. Standardise estimating, scoping and SOW practices. Partner with Sales on bids and with Product on roadmap and delivery readiness. Ensure a quality, consistent customer experience across products and regions, with measurable improvements in CSAT and time to value. Develop the partner delivery model where appropriate, including enablement, certification and quality controls. Champion … margin. Expertise building repeatable methodologies and tooling, such as delivery frameworks, accelerators, data migration playbooks and integration patterns. Comfortable managing multi disciplinary teams and suppliers across regions. Enterprise implementation experience with complex data, security and integration landscapes. Advantage: experience leading transition from on prem to cloud delivery models. Excellent stakeholder skills at C level, clear written and verbal More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the … Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include … taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays a crucial role in delivering trusted, innovative security solutions and exceptional customer experiences. As the Support Team Lead , youll support the Head of Support in overseeing the day-to-day operations of three sub-teams, ensuring service excellence, smooth communication, and … consistent delivery against KPIs and SLAs. Key Responsibilities Team Oversight & Daily Operations Manage and support the Customer Insights , Customer Resolution , and BPO/QA teams (8 team members). Act as the primary point of contact for escalations and complex issues. Ensure alignment across teams and maintain high standards of communication. Identify opportunities for process improvements and implement … solutions that enhance quality, efficiency, and the customer experience. Coach and support team members and line managers to drive performance and engagement. Cross-Department Support Monitor departmental SLAs and KPIs (e.g. CSAT, complaint resolution times, QA pass rates). Produce and maintain reports on quality, escalations, and team performance. Collaborate with development teams to test and validate updates to More ❯