476 to 500 of 2,029 Customer Experience Jobs in England

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer More ❯

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description Salesforce Senior Technical Architects are Salesforce platform experts who can take the puzzle-pieces that are a client's business requirements, and design … in all stages of the software development process Assigning work through the correct communication channels to technical consultants and monitor performance providing advice, guidance and assistance Qualifications Your skills & experience Extensive experience working as a Salesforce Technical Architect with large size customers including solving Enterprise Architectural challenges Comfortable advising, mentoring, educating and influencing diverse teams on topics including More ❯

in the digital age. By crafting and executing tailored solutions, we enhance digital ordering experiences, drive revenue growth, and improve operational efficiencies on a multi-regional scale. With a customer-first approach, we collaborate closely to understand unique needs and align our solutions with their objectives, working hand-in-hand with both internal and external teams for seamless integration. … service and operational excellence at every touchpoint. By owning the health of key accounts, resolving technical issues before they escalate, and driving data-informed improvements, you will directly influence customer satisfaction, retention, and product evolution. This is a role for a proactive problem-solver who thrives in a fast-paced environment and is excited to shape how Deliverect delivers … and service-related issues, driving resolution across Support, Product, and Engineering teams Deliver and maintain monthly performance and SLA reports with data-driven insights to support QBRs and strategic customer conversations Proactively identify service trends, analyze root causes, and implement preventative solutions to reduce support incidents and customer friction Build trusted relationships with enterprise stakeholders, communicating complex technical More ❯

our 30 years of history. Artificial Intelligence is our reality. Principal Architect (Data focused on Databricks), UK General Description We are looking for a Senior Architect with strong Data experience to be part of our team working for EMEA clients. In this position, you will lead technically and design software solutions, working closely with teams in the UK, EU … and other countries in Latin America. We are looking for someone who has: At least 3 years experience with Databricks data platform (setting up workspaces, delta lake, ingestion and transformation workflows, data catalogs, ) Solid experience in architecture design and technical leadership Solid experience designing, developing and deploying pipelines, data-lakes, data meshes and other data products Solid … experience on understanding, questioning, prioritizing and translating business problems into data solutions (BI, Analytics, deterministic and statistical models, machine learning) Solid experience with Cloud (Azure or AWS) Experience on identifying, gathering and prioritizing Non Functional Requirements, Technical pain points and environment/client constraints Experience on scaling data workloads using platforms such as Hadoop and Spark More ❯

our 30 years of history. Artificial Intelligence is our reality. Principal Architect (Data focused on Databricks), UK General Description We are looking for a Senior Architect with strong Data experience to be part of our team working for EMEA clients. In this position, you will lead technically and design software solutions, working closely with teams in the UK, EU … and other countries in Latin America. We are looking for someone who has: At least 3 years experience with Databricks data platform (setting up workspaces, delta lake, ingestion and transformation workflows, data catalogs, ) Solid experience in architecture design and technical leadership Solid experience designing, developing and deploying pipelines, data-lakes, data meshes and other data products Solid … experience on understanding, questioning, prioritizing and translating business problems into data solutions (BI, Analytics, deterministic and statistical models, machine learning) Solid experience with Cloud (Azure or AWS) Experience on identifying, gathering and prioritizing Non Functional Requirements, Technical pain points and environment/client constraints Experience on scaling data workloads using platforms such as Hadoop and Spark More ❯

grow into the top 5. We have implemented an ambitious and exciting leasing strategy, seeking to draw the biggest UK and global brands to the centre, to enhance shopper experience and we are beginning to see the results of this. A full centre rebrand has been approved by SGS and is due to be implemented over the summer months. … services at Lakeside Shopping Centre, including security, cleaning, waste, and other outsourced or in-house service contracts. The Soft Services Manager is responsible for ensuring operational excellence, exceptional guest experience, and alignment with Lakeside's vision of being a safe, welcoming, and best-in-class retail and leisure destination. Key Responsibilities Leadership & Strategy Lead a large, multi-disciplinary soft … services team covering security, environmental services, and customer-facing operations. Ensure strong people management, fostering collaboration and operational excellence across all teams. Promote a high-performance culture aligned with Lakeside's brand values, customer expectations, and ESG goals. Line manage the Environmental Services and Security Managers, ensuring robust operational procedures are in place and consistently followed. Take full More ❯

with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and … driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for … groups. Key job responsibilities 1. Drive cross functional programs/projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost. 2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards 3. Engage stakeholders across globe; demonstrate business More ❯

up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology are laser-focused on delivering the best possible experience for end customers and meeting the evolving needs of our retail partners. From our drivers to our data engineers, we're constantly working to improve the experience that … and investors in climate-tech, logistics, and mobility - including Planet A Ventures, Maersk Growth, Pale Blue Dot, Eka Ventures and the British government. Role Overview Building an outstanding delivery experience is all about support and trust at every step. Our Customer Support team plays a crucial role in this journey, providing end recipients with the visibility and information … they need to ensure things run smoothly. We're looking for a hands-on Customer Support Manager to lead one of our two Support Teams, working across email, live chat, and phone. You'll be responsible for ensuring your team consistently delivers exceptional experiences, while also personally handling support enquiries. We're looking for someone who thrives in fast More ❯

with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and … driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for … groups. Key job responsibilities 1. Drive cross functional programs/projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost. 2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards 3. Engage stakeholders across globe; demonstrate business More ❯

responsible for communicating back your structured observations to the sales, marketing, and product teams as you are at the heartbeat of our clients. Who You Are You already have experience in Customer Success or a similar position and you love it. You know that client feedback lies at the heart of our product development and that you are … Project management skills, empathy, accountability, and personal organization are essential. • Exceptional ability to communicate and foster positive business relationships is desired. • Background in E-Commerce, Online-Marketing, Marketing-automation, Customer service, Chatbots or similar is desired. • You speak English fluently & another European language would be awesome. • 2-3 years of experience in a customer success position is … solution. • Set & track clear milestones for the clients to work towards our shared success goals. • Review client's complaints and concerns and seek to improve all aspects of the customer experience with the company. • Maintain a detailed understanding of our products and services, assist customers with questions and suggest the best solutions for their needs. • Build new success More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is looking for a … APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to More ❯

a Presales Engineer, your mission is to provide strategic technical advisory to prospects, customers, and Rossumers. You'll be instrumental in securing sales wins. You take ownership of the customer's technical journey through the sales cycle-analyzing customer needs, running discovery sessions and demonstrations, and implementing end-to-end proofs of concept. Your impact directly influences customer … a remote position based anywhere in Europe (with preference for Germany or the Netherlands). You will be responsible for: Leading in-depth technical discovery to map out complex customer processes and design tailored solutions. Delivering compelling, customized presentations and demos that tell a story rather than list features. Explaining complex technical and architectural concepts simply and clearly to … business stakeholders. Tackling technical challenges-from scripting to system configuration-while finding answers to unknowns. Collaborating closely with Product, Research, Services, and Management teams to provide customer feedback and strategic insights. Owning the customer technical journey, ensuring an excellent customer experience throughout the sales cycle. Embracing change, quick feedback loops, and continuous iterative improvement. Performing cost More ❯

530m credit card portfolio from the Bank of Ireland and launching a significant partnership with Asda in the UK. We are on a mission to redefine the consumer finance experience and liberate customers from unnecessary complexity, wasted time, and frustration. Or as we say it, Make It Simple . We aim to delight our customers by making their experience … reviews. Use project management, source control, and CI tools (e.g., Jira, Git, Jenkins). About You We're seeking passionate individuals who align with our values-caring deeply about customer experience, adapting to challenges, and owning their work to deliver simple, high-quality solutions. The successful candidate must reside in Europe and have the legal right to work … in the jurisdiction they live in and meet the following criteria: Required Skills & Experience Enthusiasm to learn and deliver high-quality software. Experience in agile teams with practices like pair programming and code reviews. Several years of hands-on development experience with Java and related technologies (Spring, JPA, Kafka, JUnit). Understanding of design patterns, SOLID, and More ❯

of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turn interest into potential customers. ELEVATE's CONCEIRGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that … will do The ELEVATE CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determine the specific needs of each customer on behalf of the world's largest and most prestigious companies. This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities … that meet the minimum qualification criteria for our customer sales teams. You will work closely with multiple project managers to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products. This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for our customers in diverse More ❯

change global payments forever. Join us in building Payments for the Next Billion ( text=When I started building NALA,are more urgent than ever.). Your Mission As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa's leading cross-border payments API to streamline financial processes, optimise … ensure clients are well-equipped to use our product effectively. Serve as the primary point of contact for client inquiries, swiftly addressing and resolving issues to ensure a smooth customer experience and maintain a high level of satisfaction. Monitor key client health metrics and proactively identify potential risks to retention. Implement strategies to mitigate these risks, identify upsell … client trades, providing real-time exchange rates, and advising clients on the best strategies for optimising cross-border transactions and managing FX costs. Must-have requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within the financial services, banking, or fintech industry. Customer-focused mindset with the ability to More ❯

About the job - Customer Success Champion Grid Smarter Cities is a SAAS, cleantech start-up that enables freight, servicing, and delivery vehicles to park safely. Our digital platform Kerb, allows the kerb owner, local authority or landowner to manage and aid kerb users by creating bookable timeslots allowing the kerb users to book these slots, making operational savings and … creating a more harmonious experience. Think AirBnB for kerbside. Grid Smarter Cities needs a Customer Success Champion. We need an enthusiastic individual to join our team and continue our success in customer enrolment, from prospecting at our Loading Bay locations, to successfully onboarding and growing their use of our network. It is an exciting role with our startup … This role has expanded throughout the years, and we need an individual that will be able to adapt to the fast-paced nature of scaling a business. As a Customer Success Champion, we expect you to be A self-starter who lives and breathes sales and customer excellence A strong, confident, communicator and listener Organised, resilient, and above More ❯

primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource … resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT support engineers in an on-site environment. Strong understanding of ITSM tooling and processes (e.g., ServiceNow). Solid technical background in … hardware/software support, networking, and remote troubleshooting. Demonstrated ability to drive process improvements and document operational workflows. Excellent interpersonal and communication skills, with a focus on stakeholder and customer engagement. Ability to manage conflicting priorities and maintain service quality under pressure. Desirable Experience working in a managed service provider (MSP) environment. Familiarity with regulated industries or high More ❯

our 30 years of history. Artificial Intelligence is our reality. Principal Architect (Data focused on Databricks), UK General Description We are looking for a Senior Architect with strong Data experience to be part of our team working for EMEA clients. In this position, you will lead technically and design software solutions, working closely with teams in the UK, EU … and other countries in Latin America. We are looking for someone who has: At least 3 years experience with Databricks data platform (setting up workspaces, delta lake, ingestion and transformation workflows, data catalogs, ) Solid experience in architecture design and technical leadership Solid experience designing, developing and deploying pipelines, data-lakes, data meshes and other data products Solid … experience on understanding, questioning, prioritizing and translating business problems into data solutions (BI, Analytics, deterministic and statistical models, machine learning) Solid experience with Cloud (Azure or AWS) Experience on identifying, gathering and prioritizing Non Functional Requirements, Technical pain points and environment/client constraints Experience on scaling data workloads using platforms such as Hadoop and Spark More ❯

per annum (dependant on experience) Full time, 37.5 hours per week Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull) The Good things you can get: Commission structure and discretionary annual bonus scheme Birthday day off work Pension Scheme Life Assurance Health cash plan Gym and … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues … Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity. About you Industry experience with travel technology background Strong GDS Experience, with previous experience of working with online booking tools Travel industry knowledge of fares and ticketing Proven track record in More ❯

We are searching for an experienced Lead Software Developer someone who is highly skilled in PHP , JavaScript , React , HTML and MySQL for an extremely exciting customer who are going through a large-scale digital transformation programme which is redefining their customer's ecommerce and omnichannel experience. The role is offered on a flexible working basis - you can be … code reviews, thorough testing, and CI/CD. Identify and address performance, scalability, and security concerns. Champion Agile principles and contribute to an iterative, collaborative development process. Essential Skills & Experience Deep, hands-on experience with PHP , JavaScript , React , HTML , and MySQL . Proven track record in a Lead Developer or Senior Developer role, ideally within a high-traffic … technical stakeholders. Passionate about code quality, performance, and continuous improvement. Strong understanding of Agile/Scrum methodologies. Eligible to live and work in the UK without company sponsorship. Desirable Experience Exposure to cloud-based infrastructure and modern DevOps practices. Knowledge of eCommerce platforms and customer experience optimisation. Experience building enterprise-grade web applications and/or More ❯

an Enterprise Account Executive at Komodor, you will lead the sales of our solutions to development teams and DevOps within enterprise organizations. Your deep technical understanding will help identify customer pain points and communicate the value of our offerings. What will you do? You will prospect and close new business while partnering with Customer Experience to expand … existing accounts. Your responsibilities include identifying, nurturing, and closing opportunities with both new and current customers, managing forecasts, and tracking customer data. We emphasize a consultative sales approach-understanding customer needs before discussing products. Your expertise will be vital in articulating our product value. At Komodor, you will be challenged, learn, teach, and collaborate with a fun team … pipeline into enterprise accounts Evaluate and convert inbound leads, engaging decision-makers Build strong relationships to foster growth opportunities Collaborate with Sales Engineering to address technical questions Work with Customer Success Managers and Solutions Architects to ensure customer satisfaction Facilitate customer engagements, connecting them to internal and external resources to close deals Master our products, competitive landscape More ❯

ideas and support our transportation network to drive success. As you take on different responsibilities, you'll become an expert in the business, operations, and processes, and see your experience evolve. Along the way, you'll work closely with different functions across Amazon and see how working together makes us a leader in what we do. Amazon is a … senior teams. The environment is fast-paced, deadline driven and you will need to be comfortable working on several initiatives at once. You have a desire to learn and experience new things, and a passion for improvements. Key job responsibilities Deliver solutions to support our business and operations Collect and analyze data to drive decisions and provide business insights … teams to improve end-to-end forecasting, network flow, planning, and execution. It also brings together our teams from across the business focused on our Operational Excellence pillars - Amazon Customer Excellence Systems (ACES), Learning, Quality, Service, Sustainability and Reliability Maintenance Engineering (RME) Field teams. This integration strengthens operations and execution while driving quality improvements and enhanced customer experience More ❯

Engineer Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯